HomeMy WebLinkAbout01- City issues and Goal Setting Final Report
City of San Bernardino Citizens Survey
Submitted By:
A ItInstitute of Applied Research
and Policy Analysis
CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO
Co-Principal Investigators
Shel Bockman,Ph.D.
Barbara W.Sirotnik,PhA
Presented May 21, 1998 ate'/gh?
INTRODUCTION
The City of San Bernardino Citizens Survey: Its Purpose and Research Objective
The Institute of Applied Research (IAR) at California State University, San Bernardino is
pleased to report the findings from its survey of San Bernardino City residents. The survey is
intended to provide City decision-makers with objective, accurate, and up-to-date information
relevant to policy considerations —"hard data" about citizens' views towards City services which
may be useful in prioritizing services in the context of budgetary decision-making. In addition,this
survey provides attitudinal data necessary for strategic planning and outcome assessments. This
survey,moreover,was constructed to provide critical baseline data necessary for tracking satisfaction
with City services over time.
METHODS
Survey Component: Sampling Methodology
In order to generate the initial sampling frame(that is, the list of all San Bernardino City
telephone numbers),all telephone prefixes for the City of San Bernardino were first identified and
related to working blocks(groupings of 100 contiguous numbers which contain at least one listed
phone number). Next, a random sampling procedure was used within working blocks to select the
telephone numbers to appear in the sample. The numbers were then screened to eliminate business
phones,cell phones,fax machines,and non-working numbers. Finally,in order to ensure that some
unlisted phone numbers were included in the sample, the original list was supplemented by using
the working number as a seed number from which one other number was generated by adding a
constant. To the extent possible,therefore,each City resident with a telephone had an equal chance
to be included in the survey.
Employing the above procedures to ensure random selection, 453 adult residents were
surveyed for an accuracy rate of plus/minus approximately 4.6%, and a 95%level of confidence.
Questionnaire Construction
In close consultation with City star IAR designed the questionnaire used in this survey to
meet the research objective stipulated above. The initial questionnaire, after its approval by City
staff, was then pretested, and modified and revised where warranted (see Appendix I for the
questionnaire). A Spanish version of the questionnaire was also produced, pretested, and revised
where warranted.
Interviewing Procedures
Telephone interviews were conducted from the facilities of CSUSB's Institute of Applied
Research and Policy Analysis in San Bernardino. These interviews were completed the last two
weeks April, 1998, by thoroughly trained interviewers. Spanish speaking interviewers were
available throughout the interviewing process and used when it was considered necessary to improve
the chances of the respondents' participation and the clarity of the data gathered. Calls were made
primarily during evening hours Monday through Thursday(6:30 to 8:30 PM)and at various hours
during the weekend(Saturday 10:00 AM to 2:00 PM,and Sunday 2:00 to 5:00 PM). If the resident
at a selected telephone number did not answer(or if the interviewer reached an answerphone),two
more call-backs were made before the phone number was deleted from the list, thus reducing
systematic bias. In an effort to ensure the quality and reliability of the interviews, an Institute Staff
Research Assistant was present for the interviews conducted from phones at CSUSB. To further
ensure quality control, supervisory personnel made random call-backs of completed interviews.
Analysis of Survey Data
Data gathered from the interviews were edited, coded and entered into the computer for
analysis. The computerized data were analyzed using SPSS (Statistical Package for the Social
Sciences). The results are attached as Appendix H.
In reading this report and reviewing the data display, it should be noted that some
respondents failed to answer some questions due to lack of information or lack of interest in
providing responses. The table totals,therefore,are different for each table,and reflect the number
of persons responding to the question.
Focus Group
After survey data were analyzed, the initial findings were submitted to a focus group of
stakeholders in order to place the findings in an interpretive context. More importantly,the members
of the focus group were selected to provide information regarding the needs and opinions of those
low-income citizens without telephones.
SURVEY FINDV GS
Following is a brief summary of some of the more important findings of the survey. The
reader is encouraged to review in detail the full data display attached(Appendix 11).
Satisfaction with City Services
Respondents were asked to indicate whether they were satisfied,neutral,or dissatisfied with
eight selected City services. In those instances in which a respondent indicated dissatisfaction with
the City service, probes were made to determine the reasons for the dissatisfaction.
• 66.0% of respondents (299 people) reported being satisfied with police services. Of the
14.8% (67 people) who reported dissatisfaction, "slow response time," "inadequate police
presence," "not doing their job," and various"attitude problems"were cited as reasons for
the dissatisfaction.
• Fire services received the highest marks for satisfaction, with 78.6% of respondents (356
people) indicating satisfaction. Only 3.5% (16 people) reported dissatisfaction,
predominantly due to slow response time.
• Street maintenance was seen as a problem by respondents, with only 36.2%of respondents
(164 people) reporting satisfaction, and 48.3% (219 people) indicating that they were
dissatisfied. 'Major concerns included potholes in streets, poor maintenance/upkeep of
streets, and inadequate street sweeping.
• A large group of respondents(30.1%, 136 people)reported having no experience with youth
programs, and were, therefore, unable to answer the question regarding satisfaction.
Respondents who answered the question had mixed feelings about those youth programs,
with only 27.9% (126 people) of the total sample expressing satisfaction and 22.6% (102
people)expressing dissatisfaction. The overwhelming concern,however,was not with badly
run or inadequate programs, but rather with the need for more programs and activities for
youth. It must be noted that focus group participants also mentioned this need,as well as the
need to utilize the services better by making it easier to reach and participate in the programs.
• Satisfaction with libraries was widespread, with 68.0% (308 people) reporting being
satisfied. Only 11.3%(51 people)expressed dissatisfaction. Ofthose who were dissatisfied,
the three major concerns were the need for more convenient hours,more new/current books,
and more libraries. These concerns were also cited by focus group participants.
• Parks and recreation services received generally high scores,with 54.1%of respondents(245
people) expressing satisfaction. Major concerns of the 17.7% (80 people) expressing
dissatisfaction were:"parks are not well maintained and kept clean,""need more parks,"and
general concerns about the safety of parks.
• Graffiti removal was seen as a problem by 34.9% of the respondents (158 people), with
42.6% (193) reporting satisfaction. No probes were conducted since the reasons for
dissatisfaction were obvious.
• 48.5% of respondents (219 people) reported being satisfied with neighborhood upkeep
services,but another 34.5%(156 people)reported being dissatisfied. Again,no probes were
conducted.
Citizens' Prioritizing of Money Spent on City Services
Respondents were asked to indicate whether they would spend MORE money,LESS money,
or the SAME AMOUNT of money on a list of 34 City services. As was anticipated, the vast
majority of citizens indicated that the City should spend more money, or that the level of funding
was already appropriate(same amount of money). Few citizens indicated that the City should spend
less. These findings are not unusual in that people very often fail to realize that the budgetary
process is a"zero sum game" --that is,more money spent on one service generally means that less
money is available to be spent on another service.
In order to summarize the results,to make the results easier to interpret,and to prioritize the
City services, a diffusion index was employed. A diffusion index is calculated by taking the
percentage of respondents indicating that MORE money should be spent and adding that figure to
one-half times the percentage of people indicating that the SAME AMOUNT of money should be
spent.
Appendix II includes a complete listing of all services, sorted from highest priori ty to lowest
based on the diffusion indices calculated. Following are the top five highest priorities, with
attendant diffusion scores:
• Promoting new jobs by attracting major businesses (92.9)
• Dealing with narcotics and gangs(92.1)
• Repairing potholes and repaving existing streets (89.8)
• Cleaning up illegal dumping(87.0)
• Crime prevention programs (84.4)
Following are the five lowest rated priorities:
• Broadcasting City Council meetings on Cable TV(45.7)
• Producing local TV shows for broadcast on Cable TV (50.7)
• Providing City services on-line through the Internet(50.8)
• Operating City swimming pools (59.8)
• Promoting conventions and tourism(60.6)
Attitude Questions
The next section of the survey asked respondents whether they agree or disagree with seven
general attitude questions. The responses showed overall attitudes about living in San Bernardino
which were generally positive, although some problems with neighborhood upkeep, some fear of
crime, and some cynicism with the political process in the City were evident. Specifically,
• Most residents(66.4% of respondents) agreed that they enjoy living in San Bernardino
• Slightly over half(54.0%) agree that the City provides service efficiently
• Only 39.6%of respondents(179 people)feel that citizens' opinions influence the actions of
the City, while 50.0%(226)disagree
• Respondents were split as to whether their neighborhood receives adequate attention from
the City, with 51.2% agreeing that adequate attention is given, and 43.9%disagreeing
• Respondents were also split as to whether the City places adequate emphasis on
neighborhood upkeep,with only 42.8%agreeing that there is adequate emphasis,and 51.9%
disagreeing
• When asked whether they agreed that "problems that residents in my neighborhood care
about have been diminished in the last 2 years,"only 45.9% agreed, 39.3%disagreed, and
14.8% indicated that they had no opinion on the matter
• 60.0%of respondents disagreed that their fear of crime has been reduced over the last 2 years
Needs in the Neighborhood and City
Respondents were asked the following open-ended question: "What is the biggest need in
your own neighborhood that you feel your City Council should do something about over the next
2 years"' The top three needs cited were:
• Neighborhood upkeep and property maintenance
• Street maintenance and street lights
• Increase and improve police services and response times
When asked "Considering the City as a whole, what is the one biggest need you feel your
City Council should do something about over the next 2 years?", the top ten needs cited were:
• Attract business and industry to provide higher paying jobs
• Reduce crime and gun violence
• Neighborhood upkeep and destruction of old buildings
• More youth programs
• Improve upkeep of the City as a whole
• Gang prevention and intervention
• Drug intervention and enforcement
• Repair streets and keep them clean
• Improve schools and make them safe
• Improve police services
Clearly, when responses with similar themes are collapsed, three areas "stand out" in the
above list: Attracting business and industry to provide higher paying jobs (98 people), crime
prevention(158 people),and neighborhood and city upkeep(148 people)are the most important
needs addressed by respondents in the survey.
As a final question,respondents were asked to offer any other comments to the City Council.
The most often mentioned suggestions/comments offered were:
• Retain and increase business in the City
• "Good luck to the new mayor"
• Improve the City and surroundings
• Do something about urban blight
• Provide educationaUrecreational programs for children
• Stop dissension on the City Council and DO SOMETHING
• Be more open to people's questions and comments
• Help poor neighborhoods
FOCUS GROUP FINDINGS
After the citizen survey was completed, the Institute asked City staff to provide a list of
people who have insight into the needs, opinions, and priorities of various subgroups of San
Bernardino City citizens. The majority of the people contacted to be participants in the focus group
were interested to hear about the survey process and excited to be included as a part of the study.
A week before the focus group meeting, they were mailed a copy of the City Services survey and
a preliminary data display of the results of that survey. They were asked to take a few minutes to
look at the results before coming to the meeting on May 15. They were instructed that their help was
desired for putting the results of the survey in context,and for determining whether some important
opinions may have been inadvertently missed,particularly those of the low-income community(due
to the fact that the survey was conducted by telephone).
At the outset. it must be noted that questions were raised by focus group participants about
the wording of some of the survey questions and about the fact that certain questions(e.g. income)
were omitted from the survey. It was pointed out that survey questions were submitted to City staff
for approval, and moreover the majority of the questions came from the Mayor's office or the City
Council. In addition,it was noted that many of the questions are"standard"in survey research,and
are constructed to be as unbiased and value-neutral as possible. Finally,participants were informed
that IAR staff argued strongly for some questions to be included(e.g. income), and for others to be
reworded (e.g. using an "importance" scale for the services as opposed to a scale regarding
more/less/same amount of money to be spent on services),however the final decision regarding the
format of the survey was made by City staff.
The focus group participants reflected a variety of opinions. Included below are only those
recommendations which received support from two or more of the focus group participants. In
addition, certain items received virtually unanimous support, and will be so described below.
Following are the results/highlights of the focus group:
• Focus group participants unanimously indicated that the biggest need in San Bernardino is
job creation. They noted that job creation would lead to a reduction in crime which is also
of major concern. Participants also suggested the following programs and activities which
would help stimulate job creation and better prepare community citizens to enter the
workforce:
• create mentorship programs,particularly those which would bring senior citizens and
youth together
• create on-the-job training programs for people who can't read and write but yet have
a facility"using their hands"
• establish small business loans for"cottage industries"
• create links between area universities/colleges and the community to provide
assistance to start-up businesses
• create child care centers which would enable parents to go to work while ensuring
their children are safe and well cared for
• establish transportation routes to help citizens get to work
• encourage, where possible and warranted, the use of local contractors and
subcontractors
• The second most important concern/need cited by participants was the lack of transportation:
They noted that regional transportation was available, but that local transportation was
lacking, most notably to libraries, medical facilities, and jobs. Specific recommendations
included:
• the public should be involved in the determination of bus routes — decisions of
critical importance to neighborhoods are being made by people unaware of the needs
of the community
• reinstate the Dial-a-Ride program (or something similar)
• offer bus passes to youth to get to school, medical appointments, or work
• act on plans for bike lanes (focus group participants noted that the plans already
exist, but have not been implemented)
It should be noted that transportation was NOT mentioned as a big issue in the general
citizens survey.
• Some focus group participants called for more youth programs, particularly to keep youth
busy in the time period between 3 - 6 PM — activities which are educational as well as
enjoyable. Further,participants urged the development of ways to ensure better utilization
of youth activities, e.g. scholarships, free transportation.
• Focus group participants described a pressing need for more child care centers.
• Some focus group participants suggested that the survey results be used as a starting point
for discussions within their neighborhoods.
• Several focus group members noted that the effectiveness of the Community Policing
concept should be evaluated—are the centers working? They felt there should be a focus
on crime prevention services(as opposed to enforcement). In addition,they noted that some
communities still experience a fear of police.
• Some participants called for evaluating and improving the entire range of services for
seniors, especially medical, transportation, safety, and housing
• Several focus group participants expressed disappointment with survey findings which
suggested Cable TV broadcasts were of relatively low priority. They noted the importance
of information flow and maintaining"open communication"between City leadership and the
citizens.
• Libraries on the West Side should expand their hours past 5 PM so that working people can
take advantage of the facilities. An alternative to expanded hours may be bookmobiles
which can bring the services directly to the community.
• One person who was invited to the focus group session but was unable to attend made two
interesting suggestions: (1) create a regional collaborative with other cities to share
information on ways cities are dealing with community problems, and (2) become more
involved with outcomes measurement and benchmarking through the Internet (so that
comparisons can be made on a regional, national, and perhaps international level).
CONCLUSION
This survey was conducted to provide City leaders with one tool, albeit a critical one,to be
used in their decision-making process. We encourage the Mayor, City Council,or other interested
parties to call (880-5925) if they have any questions about the findings or would like to gain extra
information available through crosstabulation of variables in the survey. We further encourage the
City leadership to view other important documents (e.g. 1997 and 1998 Inland Empire Annual
Survey,the Impact Project,the RAND corporation study for DPSS)to place in context the findings
of this survey and to provide other important"pieces of the puzzle"in their decision-making process.
We thank the City Council for the opportunity to be involved in this project.
APPENDIX I
Copy of Survey
CODE # (TO BE FILLED IN BY DATA ENTRY PERSONNEL):
PHONE #: DAY"/TILT 1E TO CALL BACK:
SURVEY— Priorities for San Bernardino City Services
FE, my name is , and I work for the Institute of Applied Research at Cal State
University, San Bernardino. May I speak to the male or female head of the household? [IF NOT
AVAILABLE, ASK FOR THE BEST DAY AND TIME TO CALL BACK AND RECORD
ABOVE ] We've been asked by the Mayor and City Council of San Bernardino to conduct a
short survey to help set priorities for city services. It will take less than 10 minutes.
First, do you live in the City of San Bernardino? [INTERVIEWER: IF THEY SAY THEY
DON'T LIVE IN S.B., TELL THEM "THANK YOU–I APPRECIATE YOUR
WILLINGNESS TO RESPOND, BUT THIS SURVEY IS ONLY FOR SAN
BERNARDINO RESIDENTS"]
I'm going to read you a short Est of city services. Please tell me whether you are satisfied,
neutral, or dissatisfied with the services. Let's start with...
Satisfied Neutral Dis- No INTERVIEWER: PROBE IF
satisfied idea THEY RATE 3
(DISSATISFIED)
S 1 Police 1 2 3 4
S2 Fire 1 2 3 4
I
S3 Street 1 2 3 4
maintenance
S4 Youth 1 2 3 4
programs
S5 Libraries 1 2 3 4
S6 Parks and 1 2 3 4
recreation
S7 Graffiti 1 2 3 4 DON'T PROBE
removal
S3 Neighborhood 1 2 3 4 DON'T PROBE
upkeep
INSTITUTE OF APPLIED RESEARCH 1 City of SB Services Survey
Now, as you know, a portion of your taxes are used to support City services. I'm going to read a
more detailed list of services provided by the City. For each, please tell me whether the City
should spend more money on the service, less money on the service, or about the same.
More Less Same No idea
1 Fast response times from police 1 2 3 4
2 Keeping streets clean 1 2 3 4
3 Operating City swimming pools 1 2 3 4
4 Responding to complaints about code violations I 2 3 4
like vacant housing, or poorly maintained buildings
5 Repairing potholes and repaving existing streets 1 2 3 4
6 Promoting home ownership 1 2 3 4
7 Paramedic services
1 2 3 4
S Promoting conventions and tourism 1 2 3 4
9 Promoting new jobs by attracting major businesses 1 2 3 4
10 Producing local TV shows for broadcast on Cable 1 2 3 4
TV
1 I Providing youth and family recreation activities 1 2 3 4
and programs
12 Broadcasting City Council meetings on Cable TV 1 2 3 4
13 Traffic violation enforcement 1 2 3 4
14 Tearing down blighted buildings 1 2 3 4
1 Ensuring clean and well-maintained parks 1 2 3 4
16 Improving the condition of existing shopping 1 2 3 4
centers
17 Preparing for disasters like floods and ea;thquakes i =' 3 4
IS Providing City services on-line through the 1 2 3 4
Internet
19 Giving home improvement grants and loans to 1 2 4
lower-income homeowners
.0 Dealing with narcotics and gangs 1 2 4
INSTITUTE OF APPLIED RESEARCH 2 Ciry of SB Services Survey
More Less Same No idea
21 Fire prevention inspections and education 1 2 i 3 4
22 g
Convenient hours and services at neighborhood 1 2 3 4
branch libraries
23 Crime prevention programs 1 2 3 4
24 Cleaning up illegal dumping 1 2 j 3 4
2 Removing graffiti 1 2 3 4
26 Police patrols in your neighborhood 1 2 3 4
27 Community centers 1 2 3 4
28 Convenient hours and services at the main library 1 2 3 4
29 Performing arts like theater and music 1 2 3 4
30 Trimming and replacing city trees 1 2 3 4
31 Downtown revitalization efforts 1 2 3 4
32 Repairing sidewalks, gutters, and drains 1 2 3 4
33 Firefighting services 1 2 3 4
34 Senior Service Centers 1 2 3 4
We're about halfway through the survey. I'm going to ask a few general questions, and I'd
like you to tell me whether You agree or disagree with the statements.
Agree Disagree No opinion
1 I enjoy living in San Bernardino 1 2 3
The City provides service efficiently 1 2 3
Citizens opinions influence the actions of the Cite 1 ? 3
4 My neighborhood receives adequate attention from the 1 ? 3
Citv
The City places adequate emphasis on neighborhood 1 2 3
upkeep
6 Problems that residents in my neighborhood care about 1 2 3
have been diminished in the last 2 years
My fear of crime has been reduced over the last 2 years 1 2 3
ItiSTITUTE OF APPLIED RESEARCH 3 Cite of SB Ser%ices Survey
01: What is the one biggest need in your own neighborhood that you feel your City council
should do something about over the next 2 years?
[INTERVIEWER: TRY TO GET THEM TO BE AS SPECIFIC AS POSSIBLE]
02: Considering the City as a whole, what is the one biggest need you feel your City Council
should do something about over the next 2 years?
[INTERVIEWER: TRY TO GET THEM TO BE AS SPECIFIC AS POSSIBLE]
Now I just have a couple of questions about yourself and then we're done....
D 1. How long have you lived in San Bernardino? Years [INTERVIEWER:
PLEASE ROUND L-P]
D2. Are you currently a registered voter? _Yes _ No
D3. What is your zip code: 924__
D4: What was your age at your last birthday?
FINAL:Do you have any other comments to offer to the City Council?
Well that's it....Thanks very much for your help.
LTERVIEWER:
DATE OF INTERVIEW:
TLAfE OF INTERVIEW:
NSTMJTE OF APPLIED RESEARCH 4 City of SB Services Survey
APPENDIX H
Data Display of Survey Findings
CITY OF SAN BERNARDINO CITIZENS SURVEY
Data display of findings
Following is a data display for the San Bernardino City Services survey which was
conducted between April 15, 1998 and April 30, 1998, at the offices of the Institute of
Applied Research at California State University,
San Bernardino. The frequency count may differ slightly from question to
question due to nonresponse.
Are you satisfied, neutral,or dissatisfied with police
services?
Count Col%
s
Neutral 74 16.3%
Dissatisfied 67 14.8%
No idea 13 2.9%
Total#responding 453 1 100.0%
Sixty-seven(67)people(14.8%)expressed dissatisfaction with
police services. Reasons offered for tftat dissatisfaction
Include.....
Col
Response
Cases %
ow response time
Inadequate police presence 14 22.6%
Not doing their job 13 21.0%
Police are rude or arrogant 6 9.7%
Police harassment 5 8.1%
Discrimination/Bias in performing 4 6.5%
duties
Have wrong priorities 3 4.8%
Do not care about reducing crime 2 32%
Inefficient 1 1.6%
Abuse their power 1 1.6%
Act without fully investigating 1 1.6%
situations
Get paid too much money 1 1.6%
Need more contact with the 1 1.6%
community
No team work 1 1.6%
Total#people responding 1 62 1 124.2%
'VOTE: Of the 67 people expressing dissatisfaction, 62 made
comments explaining their dissatisfaction. Multiple responses
were allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display. City of San Bemardino Citizens Survey Appendix II, Page 1
Are you satisfied,neutral,or dissatisfied with fire
services?
Count Col%
Neutral 52 11.5%
Dissatisfied 16 3.5%
No idea 29 6.4%
Total#responding 453 1 100.0%
Sixteen(16)people(34X)expressed din with fire
services. Reasons offerod for that dissatisfaction Include.....
Col
Response
Cases %
ow response ume
Too much money 3 20.0%
Upgrade equipment 2 13.3%
Don't need 1 6.7%
Firemen are overpaid 1 6.7°X,
Need more funding 1 6.7%
Do not provide service to all areas 1 6.7%
Need more stations 1 6.7%
Rude 1 6.7%
Complain too much 1 6.7%
Not visible 1 6.7%
Should not be separate from other 1 6 7%
service
Total#people responding 1 15 1 133.3%
NOTE:Of the 16 people expressing dissatisfaction, 15 made
comments explaining their dissatisfaction. Multiple responses were
allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 2
Are you satisfied,neutral,or dissatisfied with street
maintenance?
Count Col%
Neutral 68 15.0%
Dissatisfied 219 48.3%
No idea 2 .4%
Total#responding 453 100.0%
Two hundred nineteen(219)people(48.3%)expressed
dissatisfaction with street maintenance. Reasons offered for
that dissatisfaction include.....
Col
Response
Cases %
Potholes in sveets 132 87W
Poor maintenance and upkeep of 85 40.3%
city streets
Street sweeping is inadequate 37 17.5%
Flooding of streets 9 4.3%
Pavement,sidewalks,curbs,and 5 2.4%
gutters need repair
Install stoplights and crosswalks 2 .9%
Equip curbs and sidewalks for the 2 9°/,
disabled
Caltrans is not efficient 1 .5%
Total#people responding 1 211 1 129.4%
NOTE:Of the 219 people expressing dissatisfaction,211 made
comments explaining their dissatisfaction. Multiple responses were
allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 3
Are you satisfied, neutral,or dissatisfied with youth
Programs?
Count Col%
Satisfied '--7r7r
Neutral 88 19.5%
Dissatisfied 102 22.6%
No idea 136 30.1%
Total#responding 452 100.0%
One hundred two(102)people(22.6%)expressed dissatisfaction
with youth programs. Reasons offered for that dissatisfaction
Include.....
Col
Response
Cases %
for y Programs an a es youth 84 86.6%
Current programs are not 9 9.3%
goodinon-existent
Need more neighborhood based 3 3.1°k
sports,activities,and program
Reduce/Eliminate youth programs 2 2.1%
Need more parks and recreation 2 2.1
facilities
Programs are hurt by gangs 2 2.1%
More advertising 1 1.0%
Need more funding 1 1.0%
Total#people responding 1 97 1 107.2%
NOTE: Of the 136 people expressing dissatisfaction,96 made
comments explaining their dissatisfaction. Multiple responses were
allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 4
Are you satisfied,neutral,or dissatisfied with
libraries?
Count Col%
s
Neutral 46 10.2%
Dissatisfied 51 11.3%
No idea 48 10.6%
Total#responding 453 100.0%
Fifty-one(51)people(11.3%)expressed dissatisfaction with
libraries. Reasons offered for that dissatisfaction include.....
Col
Response
Cases %
Need more convenient
Need new and current books 12 25.0%
Not ugh 10 20.8%
More funding 5 10.4%
Closing too many branches 5 10.4%
Bad location/Not dose enough 4 8.3%
More chiki/youth orientated programs 2 4.2%
Don't like new library 1 2.1%
Provide transportation to and from 1 2.1%
Total#people responding 48 125.0%
NOTE:Of the 51 people expressing diissatisfadlon,48 made
comments explaining their dissatisfaction. Multiple responses were
allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 5
Are you satisfied,neutral,or dissatisfied with parks
and recreation services?
Count Col%
Neutral 84 18.5%
Dissatisfied 80 17.7%
No idea 44 9.7%
Total#responding 453 100.0%
Eighty(80)people(17.7%)expressed din with parks and
recreation services. Reasons offered for that dissatisfaction
include.....
Col
Response
Cases %
Parks are not w maintawsw and Kept Clean 29 36-3%
Need more parks 28 35.0%
Parks are unsafe due to criminal activity 21 26.3%
and lack of police
Parks need more recreation facilities 9 11.3%
and activities
No bathrooms/not open on weekends 3 3.8%
Need easier access 2 2.5%
Too many people 2 2.5%
More funding 1 1.3%
Total#people responding 80 118.8%
NOTE:Of the 80 people expressing dissatisfaction,all 80 made
comments explaining their dissatisfaction. Multiple responses were
allowed.
INSTITUTE OF PLIED RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix Ii, Page 6
Are you satisfied, neutral,or dissatisfied with graftid
removal services?
Count
Neutral 87 192%
Dissatisfied 158 34.9%
No idea 15 3.3%
Total#responding 453 100.0%
NOTE:no probes were done for this question since
reasons for dissatisfaction were considered to be
obvious.
Are you satisfied,neutral,or dissatisfied with
neighborhood upkeep services?
Count
Neutral 74 16.4%
Dissatisfied 156 34.5%
No idea 3 .7%
Total#responding 452 100.0%
NOTE:no probes were done for this question since
reasons for dissatisfaction were considered to be
obvious.
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 7
The following table includes responses to a series of 34 questions about a variety of
City services. Respondents were reminded that a portion of heir taxes are used to
support City services, then asked to indicate whether the City should spend MORE
money on the service, LESS money on the service, or about the same.
For each of the services on this list,please indicate whether the City should spend MORE money,
LESS money,or ABOUT THE SAME amount of money on the service.
More Less Same No idea Total
Count % Count % Count % Count % Count
ali respons-e-W-53 m
police 244 53.9% 17 3.8% 163 36.0% 29 6.4% 453
Keeping streets clean 197 43.6% 13 2.9% 235 52.0% 7 1.5% 1 452
Aerating City swimming
pools 101 22.4% 36 8.0% 194 43.0% 120 26.6% 451
Responding to
complaints about code
violations like vacant 260 57.5% 20 4.4% 115 25.4% 57 12.6% 452
housing,or poorly
maintained buildings
Repairing po a 364 80,4% 6 1.3% 80 17.7% 3 .7% 453
repaving existing streets
romoting ome
ownership 260 57.4% 26 5.7% 125 27.6% 42 9.3% 453
Paramedic services 168 37.1% 13 2.9% 234 51.7% 38 8.4% 453
Promoting conventions 165 36.6% 77 17.1% 172 38.1% 37 8.2% 451
and tourism
romoting new jobs by
attracting major 398 88.1% 15 3.3% 33 7.3% 6 1.3% 452
businesses
Producing local
shows for broadcast on 126 27.9% 120 26.6% 179 39.7% 26 5.8% 451
Cable TV
Providing youth and family
recreation activities and 295 65.3% 18 4.0% 124 27.4% 15 3.3% 452
programs
Broadcasting City i
Council meetings on Cable 92 20.4% '29 28.5% 1 212 46.9% 19 4.2% ( 452
TV I
Traffic 148 32.7% 54 11.9% 228 50.4% 22 4.9% 452
enff orcemm ent nt
Tearing own ig t
buildings 307 68.1% 20 4.4% 101 22.4% 23 5.1% 451
Ensuring can an
well-maintained parks 247 54.6% 4 .9% 191 42.3% 10 2.2% 452
Improving the con ibon
of existing shopping 175 38.7% 52 11.5% 209 46.2% 16 3.5% 452
centers
Preparing for disasters i e 307 68.1% 17 3.8% 114 25.3% 13 2.9% 451
floods and earthquakes
Providing City services
on-line through the 105 23.3% 99 22.0% I 164 36.4% 83 18.4% 451
Internet
I
Giving home
improvement grants and
loans to lower-income 296 65.5% 39 8.6% 97 21.5% 20 4.4% 452
homeowners
ea mg with narcotics
and gangs 1 3990 86.3% 1 12 2.7% 47 10.4% 3 .7% 452
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 8
For each of the services on this list,plans indicate whether the City should spend MORE money,
LESS money,or ABOUT THE SAME amount of money on the service.
More Less Same No idea Total
Count % Count % Count % Count % Count
Fre prevention 241 53.3% 15 3.3% 183 40.5% 13 2.9% 452
imspections and education
Convenient hours and
services at neighborhood 169 37.4% 10 22% 235 52.0% 38 8.4% 452
branch libraries
Crime prevention
programs 316 69.9% 13 2.9% 112 24.8% 11 2.4% 452
Cleaning up illegal dumping 330 73.3% 8 1.8% 97 21.6% 15 3.3% 450
Removing graffiti 288 64.0% 11 2.4% 146 32.4% 5 1.1% 450
Police patro s in your
neighborhood 266 59,0% 16 3.5% 164 36.4% 5 1.1% 451
Community centers 215 47.7% 21 4.7% 177 392% 38 8.4% 451
Convenient hours services at the main library
146 32.3% 10 2.2% 251 55.5% 45 10.0% 452
ing arts
and m ic 212 46.9% 44 9.7% 172 38.1% 24 5.3% 452
us
city and replacing 222 491% 25 5.5% 200 44.2% 5 1.1% 452
Downtown revitalization
efforts 228 50.4% 40 8.8% 165 36.5% 19 4.2% 452
epainng sidewalks, 308 68.1% 5 1.1% 134 29.6% 5 1.1% 452
gutters,and drains
Firefighting services 184 40.6% 11 2.4% 246 54.3% 12 2.6% 453
Senior Service CenteF7s 228 150.3% 1 8 1 1.8% 1 173 138.2% 44 9.7% 453
INSTITUTE OF APPLIED RESEARCH
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 9
The following table displays a rank ordering of services by the magnitud
of diffusion index. The index shows the priority of spending more mone
on a particular service.
Diffusion Index
Promoting new Jobs by attracting mayor DUsinesses
Dealing with narcotics and gangs 92.1
Repairing potholes and repaving existing streets 89.8
Cleaning up illegal umping 87.0
Crime prevention programs 84,4
Repairing sidewalks,gutters, and drains 83,9
Tearing down blighted buildings 83.5
Preparing for disasters like floods and 83.1
Providing youth and family recreation acdv 81.7
programs
Removing graffiti 81.1
Responding to complaints a code violations like 4
vacant housing,or poorly maintained buildings
wing home improvement grants and oans to 79
lower-income homeowners
Promoting home ownership 78.5
Police patrols in the neighborhood 78.0
nsunng clean and well-maintained parks 77.5
Senior ervice nters 76,9
Fast response times from police 76.8
ire prevention inspections and ucation 75.7
Community centers 73.5
rimming and replacing city trees 72.0
Downtown revitalization efforts 71,7
Keeping streets clean 70.7
Performing arts like theater and music 69.6
Firefighting services 69.6
Convenient hours and services at neighborh ood 69 2
branch libraries
Paramedic services 68.7
Convenient hours and services at the main library 66,7
Improving the condition of existing shopping centers 64,1
Traffic violation enforcement 80.9
Promoting conventions and tourism 60.6
Aerating City swimming pools 59.8
Providing City services on-line through a ntemet 50.8
r ucing local sows or broadcast on a 50.7
Broadcasting-C City Council meetings on Cab a 45.7
NSTITUTE OF APPLIED RESEARCH
:ata Display. City of San Bemardino Citizens Survey Appendix II, Page 10
The next series of 7 tables reflects responses to some general questions
about living in San Bernardino. Specifically, respondents were asked
to indicate whether they AGREE or DISAGREE with each of the statements.
Indicate whether you AGREE or DISAGREE with the
follow statement: I enjoy living in San Bernardino.
Count
Agree
Disagree 135 29.9%
No opinion 17 3.8%
Total#responding 452 100.0%
Indicate whether you AGREE or DISAGREE with the
follow statement:The city provides service
of lently.
Count
Agree 244 54.0%
Disagree 170 37.6%
No opinion 38 8.4%
Total#responding 452 100.0%
Indicate whether you AGREE or DISAGREE with the
follow statement: Citizens'opinions influence the
actions of the city.
Count Col%
Agree 179 3FM
Disagree 226 50.0%
No opinion 47 10.4%
Total#responding 452 100.0%
Indicate whether you AGREE or DISAGREE with the
follow statement: My neighborhood receives
adequate attention from the city.
Count Col%
Agree 232 312%-
Disagree 199 43.9%
No opinion 22 4.9%
Total#responding 453 100.0%
Indicate whether you AGREE or DISAGREE with the
follow statement: The city places adequate emphasis
on neighborhood upkeep.
Count Col%
Agree
Disagree 234 51.9%
No opinion 24 5.3%
Total#responding 451 100.0%
INSTITUTE F APPLIED RESEARCH
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 11
Indicate whether you AGREE or DISAGREE with the
follow statement:Problems that residents in my
neighborhood care about have been diminished in
the last 2 years.
Count Col%
Agree
Disagree 178 39.3%
No opinion 67 14.8%
Total#responding 453 100.0%
Indicate whether you AGREE or DISAGREE with the
follow statement-My fear of crime has been
reduced over the last 2 years.
Count
Agree
Disagree 272 60.0%
No opinion 35 7.7%
Total#responding 453 100.0%
INSTITUTE LI H
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 12
Respondents were asked the following open ended question: "What is the one biggest need in
your own NEIGHBORHOOD that you feel your City council should do something about over the
next 2 years?" The table is spread over two pages of this printout.
What is the one biggest need in your own NEIGHBORHOOD that you feel your City
Council should do something about over the next 2 years?
I
Response
Cases %
NeigrlborriooCl up eep and property maintenance
Street maintenance ancl street lights 97 23.2%
ncrease and improve police services and response times 92 22.0%
Urban blight and abandoned ouses 42 10.0%
Gang reduction and intervention 37 8.8%
Drug dealing and drug use 26 6.2%
Community recreationdleaming centers UrFailaren 21 5.0%
New business 17 4.1%
More parks and upkeep 15 3.69E
Keep city clean and new 9 2.1%
Traffic problems 9 2.1%
ing problems 8 1.9%
Happy with ne-igTiborhood 8 1.9%
City response to calls 6 1.4%
More public transportation 6 1.4%
Provide home improvement funding 6 1.4%
Work with troubled s 4 1.0%
Reduce section ;award only for specific areas 3 .7%
Prosecute cnmina s and give a er puni meets 3 .7%
Improve schooling 2 .5%
Provide fire protection to Verde Mount area 2 .5%
Provide better care for the elderly 2 .5%
More cross-was 2 5%
Prostitution 2 .5%
Osten to people in the community 2 .5%
Housing discrimination 1 2%
ncrease property taxes 1 2%
New construction 1 2%
Reduce taxes 1 .2%
Spend tax dollars efficiently 1 .2%
Remove low income peop 1 2%
ut utilities underground 1 2%
Improve library services and hours 1 .2%
-Ur,Fg-ai aliens 1 2%
Assist people to solve their own problems 1 .2%
Promote community pride 1 2%
Help the han icap isa 1 2%
Stop dissension on council 1 2%
Continue to maintain all services 1 2%
Equip firemen better 1 2%
Reduce water, sewer, and trash 1 2%
Need benches for bus stops 1 .2%
Planning fees are too high 1 .2%
Help baseball league more 1 296
INSTITUTE OF APPLIED RESEARCH
Data Display. City of San Bernardino Citizens Survey Appendix II, Page 13
What is the one biggest need in your own NEIGHBORHODD that you feel your City
Council should do something about over the next 2 years?
Col
Response
Cases %
Provide more jobs pan ng
Illegal dumping 1 2%
Anirnal Control 1 .2%
Upkeep of Powe ines 1 2%
Trim palm trees 1 .2%
0o many non-engfth speaking people 1 .2%
Help minority areas 1 2%
Do something to increase property values 1 .2%
Help the homeless 1 2%
Clean up Norton AFB 1 .2%
Total 419 132.7%
NOTE:Multiple responses were allowed.
INSTITUTE OF APPLI D RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 14
Respondents were asked the following open ended question: "Considering the City AS A
WHOLE, what is the one biggest need you feel your City council should do something about
over the next 2 years?" The table is spread over two pages of this printout.
Considering the city AS A WHOLE,what is the one biggest need you feel your City
Council should do something about over the next 2 years?
Col
Response
Cases %
usiness ana industry o provide migner paying to
uce come and gun violence 77 18.1%
Ve-i-ghborhood upkeep and destru cbon of old buildings 76 17.8%
More youth programs 38 8.9%
Improve upkeep of e city as a whole 38 8.9%
Gang prevention and intervention 36 8.5%
Drug intervention and enforcement 28 6.6%
Repair streets and p clean 25 5.9%
Improve schools and make them saft 15 3.5%
Improve police services 13 3.1%
Improve the use of public money 11 2.6%
Homelessness 11 2.6%
Orton AFB 8 1.9%
Improve citys public image 7 1,6%
Cut taxes 5 1.2%
0o many people on welfare;get them working 5 1.2%
Promote pride in the community 5 1.2%
Flooding 4 .9%
Control young people 4 .9%
ore public transportation 4 .9%
Involve people in decision affecting their neighborhood 4 .9%
Help the elderly 4 .9%
Better communication between city officials an community 4 .9%
Stop dissension in City unci 3 .7%
Stop building apartments 3 .7%
More parks, recreation, and attractions 3 .7%
Replace incompetent civil servants 3 .7%
Concentrate on public safety 3 .7%
Improve the 6th ward 2 .5%
Improve freeways and traffic problems 2 .5%
Get rid of poverty 2 .5%
Make the city nice to live in 2 .5%
ore programs and facilities for the needy 2 .5%
Bring people into the city 2 .5%
Illegal dumping 2 .5%
Provide first time buyer and home improvement funding 2 .5%
City Council should Keep public informed 1 ,2%
More college scholarships 1 .2%
Maintain protection service levels 1 .2%
Build more hospitals 1 .2%
_79-atsfy citizens 1 ,2%
More sewage areas 1 .2%
Prosecute criminals 1 .2%
Listen to mayor's agenda 1 .2%
INSTITUTE OF APPLIED RESEARCH
'ata Display City of San Bernardino Citizens Survey Appendbc II, Page 15
Considering the city AS A WHOLE,what Is the one biggest need you feel your City
Council should do something about over the next 2 years?
Col
Response
Cases %
mayor is doing good
Reduce city ordinances and inspections 1 .2%
Eliminate out of area ng 1 .2%
Get people-6 move 11D cen city 1 2%
Educate parents to teach EMU—en 1 2%
Animal contra 1 2%
improve fire services 1 .2%
n't build lake 1 2%
Improve city planning 1 2%
Hold more CuL9 events 1 2%
Save historical landrnarks 1 2%
Clelan-UP parks 1 .2%
Got rid of transients 1 2%
1 with teen Pfe9nancy 1 2%
1 Total#people responding 426 1 134.5%-]
NOTE: Multiple responses were allowed.
INSTITUTE OF APP LI D RESEARCH
Data Display, City of San Bemardino Citizens Survey Appendix II, Page 16
A few demographic questions were asked.....
Descriptive statistics regarding number of years the respondent
has lived in San Bernardino
;respond mber of
enrts Minimum I Maximum I Mean Deviation
452-f ear f 78 years 1 20.5 years 1 17.7 years
How long have you lived in San Bernardino?
Count Col%
year or less
2 to 5 years 76 16.8%
6 to 10 years 77 17.0%
11 or more years 266 58.8%
Total#responding 452 1 100.0%
Are you currently a registered voter?
Count Col%
0 96 212T,
Yes 357 78.8%
Total#responding 453 100.0%
Descriptive statistics regarding respondent's age
Number of
respondents Minimum Maximum Mean Std.Deviation
447 18 rso rso 43.5 YrS 0 old
Age at last birthday
Count Col%
years 71 ---79.W,.
26-35 years 102 22.8%
36-45 years 99 22.1%
46-55 years 63 14.1%
56-65 years 48 10.7%
66 years or older 64 14.3%
Total#responding 1 447 1 100.0%
INSTITUTE OF APPLIED R H
Data Display, City of San Bernardino Citizens Survey Appendix II, Page 17
As a final question, respondents were asked whether they had any other comments to
offer to the City Council. Following are two pages of suggestions which were offered...
Final comments and/or suggestions for the City Council
Col
Response
Cases %
Ketain and increase businesses in the city 13 --7T3V
Good uc to the new mayor a is doing g 18 10.5%
Improve city and surroundings 17 9.9%
Do something about urban blight 14 8.2%
Provide ectucationaurecreational programs for children 12 7.0%
top dissension on City Council and do something 9 5.3%
Be more open to people's questions and comments 8 4.7%
Help poor neighborhoods 6 3.5%
-TTRuce crime 6 3.5%
New ball park not needed replace with housing 5 2.9%
Improve the use of public money 5 2.9%
Make San Bernardino a nice place to live 5 2.9%
Do more phone surveys 4 2.3%
unc� m--embers tour entire city and meet people 4 2.3%
Open theaters and attractio-n-s-reTa-Q to the arts 4 2.3%
Provide prevention programs for teenagers 3 1.8%
Improve the 6th ward 3 1.80
Publish ity Council meeting decisions in the newpaper 3 1.8%
Doing a g j0 3 1.8%
Repair and maintain streets 3 1.8%
Treat youth better 2 1.2%
Make people feel sae 2 1.2%
Gang prevention and intervention 2 1.2%
Do the best you can 2 1.2%
Improve crime prevention programs 2 1.2%
Improve �y Services 2 1.2%
City is too far gone 2 1.2%
ere is no community pride 2 1.2%
Build more local libraries 2 1.2%
Reduce taxes 2 1.2%
City coundl should take pay cut 2 1.2%
Do better or replaced 2 1.2%
Child care 2 1.2%
Think about the people and not yourselves 2 1.2%
mmer6a ize Norton AFB 2 1.2%
Thank you for asking citizens opinions 2 1.2%
Improve police service more patrols 2 i 1.2%
City should help the community more 2 1.2%
Believes everyone should ow the rues 2 12%
Help senior citizens 2 12%
Think ings through all e way 2 12%
Keep community in 2 12%
00 SOMETHING about Norton 2 1.2%
Improve public transportation 2 12%
Keep your promises and tell the truth 2 12%
Improve city's public image 1
INSTITUTE OF APPLIED RESEARCH
Data Disolay. City of San Semardino Citizens Survey Appendix II, Page 18
Final comments and/or suggestions for the City Council
Col
Response
Cases %
Believe things are going to get worse not better I
Clean-up pa 1 .6%
Eliminate racial bias in council decisions 1 .6%
Keep trying 1 .6%
Enfbrce trafficiparking laws 1 .6%
Improve services to child abuse victims 1 .6%
Thank you for keeping city hall open five days a wee 1 .6%
Support channel 24 1 .6%
Crooked activity in the city 1 .6%
Don't w a e 1 .6%
Get rid of ow-income apartment complexes 1 .6%
Optimistic about the hiture 1 .6%
Nice city 1 .6%
ntarn progress and improve on outsbiriding probloms 1 .6%
Downtown eater complex is a bad idea 1 .6%
My neighborhood is good 1 .6%
Need better library hours 1 .6%
Improve the CPS department 1 .6%
Food stamp card is a great idea 1 .6%
0o much racism 1 .6%
on see any improvement 1 .6%
Work on code enforcement 1 .6%
Publish survey results 1 .6%
0o many illegal aliens 1 .6%
La eisa good ea 1 .6%
Total people responding 171 1322%
NOTE: Multiple responses were allowed.
INSTITUTE OF APPLIED RESEARCH
Data Display. City of San Bemardino Citizens Survey Appendix II, Page 19
AGENDA
Mayor/Council
Priority /Goals Study Session II
May 28, 1998
9:00 A.M. Radisson Hotel
Opening Remarks
Discussion of Survey Results
Break (10 minutes)
Overview of Process
Team Presentations
Discussion of Issues
Break (10 minutes)
Key Components of Goal Setting
SSI Rocket Strategy for Success
Preparation for Study Session III
Adjournment
Ras
� $24
$2
All
patios
'I
r'w cur
u
w���� f tai r �+•
' 1R
" I
I
Illi ;
. W
7
IIP
�iu a firm �li!
IP
a Iq��w��mq rq
1�1
!J;
� I'
QU A L.ITY OF LIFE
Safety
Services
Public Relations
Other
City Groups
• Safety
San Bernardino--the safest city in the Inland Empire XX XX
Improved Park Safety XX
Stop Blight/Bring Wards up to Code XX XX
Landlords should screen tenants XX XX
Address issues of homeless XX XX
Develop Emergency Response Standards/ XX
xwu x xx�. vuZuvix _
• Services
Start Route 66 Marathon XX
Improve youth activities (girl's softball league, boxing programs, etc.) XX XX
Expand bus service to west side XX
Enhance/beautify Perris Hill Park/Fiscallini Field XX
Trails Master Plan XX XX
Illiteracy XX XX
Need weekend/evening hours for library XX
More books for library XX
Clarify functions of all 4 libraries XX
Shared base of common knowledge within community XX XX
Keep Valley College in SB XX XX
• Public Relations
Reputation/Image--crime rate--how city got a bad image XX XX
County pockets: consider contracting for police, fire, XX XX
code enforcement, animal control
Form a Committee 2010/2020--figure out what kind of XX XX
city we want to be
Listen to community XX XX
Bring churches together XX
Celebrate diversity of 100 different cultural groups XX XX
Need a community survey XX XX
Cohesiveness among business associations to provide XX XX
city-wide solutions
,t
MISSION
t
Excellence in community based governance built on the
essential elements of equal protection and civility, which
provide a foundation for a cultivated image of the city as an
attractive, cultured, dynamic, integrated, and livable
community.
• Adherence to the fundamental principles of
respect for individual human dignity, integrity,
accountability and fidelity to the public trust.
• Maintain a well reasoned and balanced
underpinning of infrastructure, industry, quality
of life and public safety with a minimum of
bureaucracy.
• Maximize the use of unique regional, natural and
human resources.
r
"GOVERNANCE" TEAM
GOAL SETTING OUTLINE
DISCUSSION OF PROCESS
O 84 CARDS
® MOSTLY GENERATED BY DEPARTMENTS
O INTANGIBLES
CATEGORIZATION
O IMPROVE INFORMATION FLOW THROUGH THE
CITY AND BETWEEN THE CITY AND THE
COMMUNITY
OO IMPROVE THE EFFICIENCY AND
EFFECTIVENESS OF CITY OPERATIONS
O IMPROVE OUR FINANCIAL FOUNDATION BY
APPLYING SOUND FINANCIAL PRINCIPLES
® ACT ETHICALLY (DIRECTLY AND HONESTLY)
® PLAN FOR THE FUTURE
COUNCIL DIRECTION
ARE WE ON THE RIGHT TRACK?
02 WHERE DO WE GO FROM ',r %
CITY OF SAN BERNARDINO
MISSION STATEMENT
(BROUGHT TO YOU BY THE "G" TEAM)
IT IS THE MISSION OF THE CITY OF SAN
BERNARDINO TO ENHANCE (THE) QUALITY OF LIFE
BY PROVIDING EXCELLENCE IN LEADERSHIP
THROUGH MUTUAL RESPECT WHICH MAXIMIZES
OPPORTUNITIES FOR ECONOMIC, EDUCATIONAL
AND CULTURAL VIABILITY.
REHABILITATION/ECONOMIC GROWTHANFRASTRUCTURE
HOUSING
Goal: Improve the overall quality of housing within San Bernardino.
• Promote home ownership
• Remove or reduce the number of substandard rental units
• Implement infill housing programs aimed at affordable homeownership
• Initiate proactive program aimed at development of market rate housing
• Restore neighborhood quality of life through liaison with neighborhood associations
ECONOMIC GROWTH
Goal: Attract and retain business and jobs to San Bernardino.
1. Inventory community attributes (transportation, educational facilities, land, business
cost factors, etc.)
2. Match attributes to targeted employers
3. Identify our competitors
4. Initiate direct contact with targeted employers or businesses as a comprehensive
marketing program.
COMMUNITY REHABILITATION
Goal: Revitalize major commercial corridors.
• Create corridor master plan to change land uses.
• Relate to surrounding residential areas.
• Link to job creation and resultant retail/commercial demand.
• Consider parking districts to support commercial corridors.
• Consider implementing Business Improvement Districts (BID'S) for commercial
areas.
N
INFRASTRUCTURE
Goal: Improve and maintain the City roadway system, storm drains, sanitary sewers,
public buildings and facilities,public right-of-ways and improve traffic
circulation.
• Develop a pavement management system and comprehensive roadway maintenance program.
• Continually investigate alternate funding sources relative to capital improvements and
promote innovative/cost saving methods.
• Continue to improve the storm drain system as recommended in the Storm Drain Master
Plan.
• Continue to improve and maintain the sanitary sewer system and encourage new connections
in rural areas.
• Develop a policy to fund building and custodial maintenance as new facilities are added to
the City.
• Continue to improve and maintain public-right-ways, City trees and clean streets.
• Evaluate construction of parking structures in select commercial areas.
REW Aag:05-98-11.msc
Cordiality/code of conduct.
Coordination issues.
(Permit issues with Planning)
�
Projects should be applicant-driven, CC not .T P R
Council-driven.
Coordination with service department.
CDBG - role of citizen committee; policy on $;
allocation to non-profits.
pR P
Consistent interpretation of Charter. ,
Role of City Administrator.
(to be handled outside of public forum)
Role of City Attorney.
(To be handled outside of public forum) L__F
General Plan/Development Code need revlsi'
on. �
Charter controls Council approvals.
(Almost every item must be approved. . . .)
_ _ _ . , _ --
*Staffin g needs. P B -T Z- T
Salaries are not competitive. 0
All depts. - p/t salaries are an issue. �3 P
Timeliness of hiring - need City Administrator PR
as appointing authority. 5T
P
Staffing - filling positions.
Need to look at service level cuts if staf mg% is
inadequate.
Adequate staffing. 13
c
Maintain staff-need competitive salaries.
Trouble recruiting quality g q ty p/t staff'due to salaries �(may be be different this year.)
Look at new agenda process; staff report �R
guidelines.
Streamlining firing process.
Grant Writer.
Anti-nepotism policy. P s�
Streamline hiring process.
Look at bottleneck policies (including Charter-
based) i.e. hiring p/t employees.
Need final sign-off by departments on
Green Sheets (rework process) i.e. higher acting.
Civil Service
(Hiring/Firing) �.
(P/T hired by Council)
More staff.
Over reliance Council managing.
(Micro)
(Finance budget)
(Department)
Preventative Maintenance/Replacement Standards. P
Annual computer replacement plan. P e
4-Fire/PD vehicle replacement schedule.
Q
replacement - c
Vehicle cycle for small y
equipment, radios, etc.
Reorganize Personnel/Civil Service. �7
PT
Performance based compensation.
Issues with filling positions.
Autonomy g of budget.
�7 � 7
Financial policies.
PR ,8 P
Collecting fees for services. L7 7
Impacts of budget cuts - can't be proactive
with services
Streamline purchasing - why Council action P �R
on budgeted items?
Organizational obstacles. 10f
�
Role of Council Committee. a 11 y
Mondays as meeting day.
(Time)
(Information)
History.
(Management top heavy) z r
(Heavy handed)
Technology master plan. �-r 8
Ability o plan for needs (bottom-line budget). P �-
ty �
P
Financial guidelines-goals, reserves, etc. 0 Z T
g g P
Look at EDA/city budgets collectively. PPS
Charge-back system - issues. PR 8
*Look at internal services departments whenever
new purchases are made.
Unfunded liabilities. $ P
Purchasing guidelines. PP
Flow through to Council-Know what's going on P
before the meetings.
Link our assets to make them more successful-
strengthen the whole.
More partnering to maximize resources.
8 Lack of good constituent complaint trackin g
Cz system which shows resolution status of
complaints.
Appoint independent board as Community
Development Commission; keep Mayor as Chair.
Provide better training for elected officials; e.g.
basic training, analysis of legislative role.
City Charter.
f
Create Council analys t position for professional 8 analysis of agenda items. P�
There is no established communication between
Mayor and council; offices need to be in close
proximity to each other.
p Feed information back to Council from Mayor.
y
All need to know each other's Wards.
Council agendas are too small-not enough
information.
More cooperation in funneling things through
Mayor's Office-not 7 Mayors.
Avoid bad business decisions; scrutinize them P
carefully; stop giving $ awa y.
• I°K
Need good, accurate, truthful information. �C �R
GT
Need to tie to rest of city. CS
CG.
Watch micromanagement. P CC
Prioritize use of dollars based on Mayor and B P
Council criteria and stick to it! sT
Do away ith or reduce utility tax and Mello-Roos
y
District.
Realign ward boundaries.
Streamline bureaucracy. s T
f
Provide leadership needed to develop strategic or-
plan that will address goals Council sets- s T
internally/externally-Mayor Vanes. (- -7
Management audit of EDA-Councilwoman Miller p
Aggressively pursue outside funding for city-
whatever it takes-Mayor Valles.
Streamline Planning-fast track applicant
process-Councilwoman Miller. {
Get City Council out of Redevelopment-
Councilman Devlin.
Provide job training-Councilwoman Lien.
Straighten out EDA open avenues; make things
better-Councilwoman Estrada.
• overnment to make more cost
• Realign city g effective; i.e. combining departments-
Councilman
Devlin.
jv