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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
OR/: j','w'AL
Dept: ADMINIINFORMATION
SERVICES
Subject: RESOLUTION OF THE CITY
OF SAN BERNARDINO
AUTHORIZING A PUBLIC SAFETY
SYSTEMS UPGRADE AND THE
ADDITION OF AN AUTOMATIC
VEmCLE LOCATION MODULE.
From: Janis Ingels
I.S. DIRECTOR
Date: July 30, 2002
MlCC Meeting Date:
09/23/2002
Synopsis of Previous Council Action:
Resolution #1997-240 - Approved the replacement of the existing CAD System, an upgrade to
the existing RMS System and the addition of a Jail Management module.
Recommended Motion:
Adopt resolution.
Contact person:
.Tanis Ingels
Phone: 384-5947
Supporting data attached: StaffReDort
Ward:
FUNDING REQUIREMENTS: Amount: $ 895,622.48
Source:
Finance:
Council Notes:
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Agenda Item No.
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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
Staff Report
SUBJECT:
Resolution of the City of San Bernardino authorizing upgrades to the Police and Fire
Department's Public Safety Automation System and the addition of a new Automatic Vehicle
Locator module for the Police Department.
BACKGROUND:
CAD/RMS/ A VL Uoirrade
The police and fire department's Computer-Aided Dispatch (CAD) and the police department's
Records Management System (RMS) software were upgraded in August 1997. The systems
were considered "leading edge" technology at that time but need to be upgraded for the
following technology and operational reasons.
. The DEC UNIX operating system (version 4.0D) is three major revisions behind the
current release and no longer supported by the vendor.
. The Oracle commercial relational database (version 7.3.3) is two full revisions behind
the current release and is no longer supported by the vendor.
. A major system failure could cause an extended period of downtime that would
endanger public safety because technical support from the vendors is no longer
available.
. Both CAD and RMS were customized to meet police operational needs. Upgrades to
these systems have become cost prohibitive due to this customization.
. The current CAD and RMS servers are no longer in production or serviced by the
vendor.
Our software vendor, Tiburon Inc, of Fremont, Califomia, has offered a one-time $530,000
discount if we upgrade to their "base" version of CAD and Police RMS software concurrent with
them installing the same system at the San Bernardino County Sheriff's Department. This
upgrade will provide the following.
. "Base" CAD includes over 50 efficiency enhancements that will speed up processing
calls for service, and reduce confusion and potential dispatcher errors, thus reducing
the City's liability.
. Replace the CAD and RMS "Alpha" servers with industry standard "Intel" based
servers that use Windows-2000 operating systems. Install the most current version of
Oracle as our database engine.
. A new Automatic Vehicle Locator (A VL) subsystem will pin-point the location of
on-duty police vehicles for dispatchers and police watch commanders. Field police
supervisors will be able to locate patrol vehicles from their mobile data computers
(MDC). Vehicle movement will be recorded and retained as a permanent record.
Police officers will be able to obtain directions to calls for service displayed on maps
on their MDCs. A future enhancement to this module will allow the CAD to select
the closest unit for dispatch to emergency events. This enhancement will be provided
to us at no cost when it is released.
. Tiburon, Inc. will provide future upgrades to their base CAD/RMS software at no
additional cost to the City.
The upgrade is exempt from the competitive bid process because it is an existing proprietary
system. There are no other vendors who can provide software, enhancements or maintenance to
this software platform. The servers are recommended by Tiburon and are warranted to be
compatible with Tiburon's software, the Windows operating system, and Oracle's database
engine. The A VL module is provided by Tiburon Incozporated. No other vendor can provide an
add-on module without violating our software licensing agreement with Tiburon. The cost for
this portion of the project is $761,429.00
Tiburon warranties their CAD, RMS, and A VL products to work with certain specific servers.
These servers are made by Stratus Computer Corporation. Stratus Computer Corporation is
providing the computers to us at their contracted government sales rate (commonly referred to as
GSA pricing) on a direct purchase. As such, this is a selected source purchase per San
Bernardino City Municipal Code 3.04.010 (B)(3). The cost for these servers is $115,582.32
The system also requests two secondary services for A VL system and three maintenance
workstations. The maintenance stations will be used by the IS staff to update real time dispatch
and mapping files. These secondary servers and workstations are being purchased from Dell
Direct using the Western States Contract Alliance (WSCA) bid pricing that is offered to state and
local governments. As such, this is a selected source purchase. The cost for these servers and
workstations is $18,611.16
FINANCIAL IMPACT:
The CAD/RMS/ A VL upgrade will cost $895,622.48.
Details of the financials are in a separate item on this agenda.
RECOMMENDATION:
Adopt resolution.
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RESOLUTION NO.
RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING
UPGRADES TO THE POLICE AND FIRE DEPARTMENT'S PUBLIC SAFETY
AUTOMATION SYSTEM AND THE ADDITION OF A NEW AUTOMATIC VEHICLE
LOCATOR MODULE FOR THE POLICE DEPARTMENT.
BE IT RESOLVED:
SECTION 1. That Tiburon is a sole source vendor for software maintenance of the
City's Public Safety Computer-Aided-Dispatch System (CAD), Police Records Management
System (PRMS) and Mobile Data System.
SECTION 2. That the Mayor and Common Council authorize the Purchasing
Manager to issue a purchase order for $ 761,429.00 to Tiburon, Incorporated, as a sole
source vendor to upgrade these systems and add an Automatic Vehicle Locator (A VL) module.
SECTION 3. The Purchase Order shall reference the number of this resolution and
shall incorporate the terms and conditions of the Contract, which is on file in the City Clerk's
Office. The Purchase Order shall read, "Tiburon CADtilRMStil A VL Upgrade. Not to exceed
$761,429.00."
SECTION 4. That the Mayor and Common Council authorize the Purchasing
Manager to issue purchase orders not to exceed $115,582.32 to Stratus Computer
Corporation, as a selected source vendor, to provide the primary servers for the CAD and RMS
update.
SECTION 5. The Purchase Order shall reference the number of this resolution and
shall incorporate the terms and conditions of the Quote, which is on file in the City Clerk's
Office. The Purchase Order shall read, "Stratus CAD Server as described in Quote #
CITYOFSB32200NEW A Y. Stratus RMS Server as described in Quote #CITYOFSB5240.
Not to exceed $115,582.32."
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RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING
UPGRADES TO THE POLICE AND FIRE DEPARTMENT'S PUBLIC SAFETY
AUTOMATION SYSTEM AND THE ADDITION OF A NEW AUTOMATIC VEHICLE
LOCATOR MODULE FOR THE POLICE DEPARTMENT.
SECTION 6. That the Mayor and Common Council authorize the Purchasing
Manager to issue purchase orders not to exceed $18,611.16 to Dell Computer Corporation
as a selected source vendor to provide the two secondary servers and three system maintenance
workstations for the CAD and RMS update.
SECTION 7. The Purchase Order shall reference the number of this resolution and
shall incorporate the terms and conditions of the Quote, which is on file in the City Clerk's
Office. The Purchase Order shall read, "Dell A VL and CARS Servers as described in Quote #
E002200614 and Dell A VL, Geofile, and Indexing Workstations as described in Quote #
E002200609. Not to exceed $18,611.16."
SECTION 8. That the Purchasing Manager may solicit as needed, lease-purchase rate
quotes under existing Master Lease Agreements and to award a lease-purchase to the lowest
possible leasing company.
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RESOLUTION OF THE -CITY OF SAN BERNARDINO AUTHORIZING
UPGRADES TO THE POLICE AND FIRE DEPARTMENT'S PUBLIC SAFETY
AUTOMATION SYSTEM AND THE ADDITION OF A NEW AUTOMATIC VEHICLE
LOCATOR MODULE FOR THE POLICE DEPARTMENT.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor and
5 Common Council of the City of San Bernardino at a
meeting thereof, held on
the_day of
, 2002, by the following vote, to wit:
Council Members
Aves
Navs
Abstain
Absent
ESTRADA
LIEN
McGINNIS
DERRY
SUAREZ
ANDERSON
McCAMMACK
Rachel G. Clark, City Clerk
The foregoing resolution is hereby approved this
day of , 2002.
Judith Valles, Mayor
City of San Bernardino
Approved as to form and legal content:
James F. Penman, City Attorney
o,er- 7,~
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FIRST AMENDMENT TO AGREEMENT FOR EXTENDED SERVICE
This First Amendment (hereinafter the "Amendment") is entered into this 12th day of June, 2002
(the "Effective Date") by and between the City of San Bernardino having its primary place of
business at 300 North D Street, San Bernardino, California (hereinafter "Client"), and Tiburon,
Inc., a Virginia corporation having its primary place of business at 39350 Civic Center Drive,
Suite 100, Fremont, California 94538 (hereinafter "Tiburon").
WHEREAS, the parties entered into the Agreement for Extended Service dated July I,
1995 (hereinafter the "Agreement") for Tiburon to provide application software maintenance on
the City's Police Records Management System (PRMS), and
WHEREAS, Client contracted with Tiburon to implement Tiburon's Computer Aided
Dispatch (CAD) and Correction Management System (CMS) under a separate agreement and
under the Agreement Tiburon provides software support to Client for PRMS, CAD, and CMS,
and
WHEREAS, Client desires to purchase Tiburon's Field Automated System (FAS) and
upgrade its PRMS, CAD and CMS application software and Tiburon is qualified to provide the
technical service and materials required by Client,
THEREFORE, in consideration of the mutual covenants contained herein, the Client and
Tiburon agree to amend the Agreement as follows:
1. Section I - Period of Performance is hereby deleted and replaced with the following:
The term under which Tiburon shall be obligated to perform software support
under this Agreement shall commence July I, 1995, and shall continue through
June 30, 2003, or until this Agreement has otherwise been terminated as provided
for herein.
The term under which Tiburon shall be obligated to provide the System Upgrade
as set forth in Exhibit D shall commence upon the Effective Date herein above
and shall continue through December 31, 2003.
2. Section 2 - Statement of Work second paragraph to (h) is deleted and replaced
with the following:
(i)
Corrections for reported problems or defects due substantially to Client's
errors or Client's changes to the system environment, or relating to Client-
modified portions of the Program or to portions of the Program affected by
Client-provided software, or diagnosis of problems reported erroneously
shall be performed by Tiburon in a timely manner and will be charged at
the Technical Service Rate, plus applicable travel and per diem expense as
described in Exhibit B.
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3. Section 2 - Statement of Work add the following:
G) Tiburon shall conduct the System Upgrade in accordance with, and
exclusively subject to the terms and conditions set forth in Exhibit D.
4. Incorporate Exhibit D - System Upgrade Implementation (hereinafter the "System
Upgrade") which is attached hereto and incorporated by this reference.
5. Upon execution of this Amendment the Agreement shall consist of the following:
The Agreement, as amended
Exhibit A - Software Support and Maintenance Fees (2002)
Exhibit B - Schedule of Services and Charges (2002)
Exhibit C - Reserved (Cited at Gold Card Service Option in Exhibit B)
Exhibit D - System Upgrade Implementation
Except as specifically modified herein, all other terms and conditions of the Agreement
remain in full force and effect.
IN WITNESS WHEREOF, the Client and Tiburon have caused their duly authorized
representatives to execute this Amendment on the dates set forth below.
Client
Tiburon
f~~/~
Signature
Signature
Name:
Name: 1<01,} f2..n..I/ BfU:w N"ve,
Title: V'et Y(l.e<."DW1' epF:f2/rnct-I5'
Title:
Date:
Date:
" - I :L-lTk-
Page 2 of2
EXHIBIT D
TO THE AGREEMENT FOR EXTENDED SERVICE
SYSTEM UPGRADE IMPLEMENTATION
1. Definitions
Capitalized terms used herein and in any attachment hereto shall have the definitions set forth on Attachment 1
attached hereto and incorporated herein by this reference, unless otherwise defined herein.
2. Scope of Work
Tiburon shall provide all design, development, installation, consulting, system integration, project
management, training and technical services set forth in the Statement of Work attached hereto as
Attachment 2 and incorporated herein by this reference (the .Statement of Work") in connection with the
delivery and implementation of the system upgrade.
3. Term
3.1. The schedule for the implementation of the Upgrade shall initially be govemed by the Initial
Project Schedule which is attached hereto as Attachment 5 and incorporated herein by this reference.
3.2. Unless earlier terminated as provided for in Section 12 hereof, this Exhibit 0 will remain
in effect from the Effective Date until all tasks set forth in the Statement of Work have been fully completed
and all amounts payable hereunder have bean paid in full.
4. Contract Price
The Client shall pay to Tiburon the total amount of SEVEN HUNDRED SIXTY ONE THOUSAND FOUR
HUNDRED TWENTY NINE DOLLARS AND ZERO CENTS ($761,429) (the .Contract Price") in consideration
for the delivery and implementation of the Upgrade in accordance with the Statement of Work. The Client
hereby represents and warrants that it hes duly appropriated or otherwise set aside funds in an amount at
least equal to the Contract Price to satisfy its payment obligations hereunder.
5. Payments
5.1. The Client shall make payments to Tiburon in accordance with Attachment 4 - Payment
Schedule which is attached hereto and incorporated by this reference.
5.2. The amount to be paid by the Client for such deliverable goods shall be based on the
specified price assigned thereto in Attachment 3 - Pricing Summary and incorporated herein by this
reference.
5.3. Tiburon shall prepare and submit invoices for payment by the Client. Invoices for payments
hereunder shall be submitted to the following address:
The City of San Bernardino
300 North 0 Street
San Bemardino, CA 92418
Attention: Mike Eckley
Phone: 909-384-5673
Fax: 909-388-4913
Email: eckleLmi@ci.san-bemardino.ca.us
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AUQU$I23. 2002
(> 2002 Tlburon. Inc. All rights 18S8rved.
System Upgrade Implementation
PROPRIETARY AND CONFIDENTIAL
Subject to Section 11 hereof with respect to any invoiced amounts disputed by the Client, all payments shall
be made within thirty (30) days from the date of invoice by electronic funds transfer to Tiburon's account
specified in writing, or by check made payable to "Tiburon, Inc." and delivered to 39350 Civic Center Drive,
Suite 100, Fremont, Califomia 94538, or by such other means as may be mutually acceptable to the parties.
5.4. The prices set forth herein do not include any federal, state or local excise, or lease taxes
now in force or which may be enacted in the future other than California sales tax, all such amounts being the
sole and independent responsibility of the Client for direct payment to the appropriate taxing authority. The
prices are inclusive of any gross income or similar taxes and any amount of withholding taxes, Social
Security, insurance, and unemployment insurance with respect to Tiburon employees.
5.5. Subject to Section 11 hereof with respect to any invoiced amounts disputed by the Client,
failure to pay any amount owing hereunder when such amount is due shall constitute a material default under
this Exhibit D and could result in the termination of this Exhibit D.
6. Client Responsibilities
The Client agrees to provide those services and facilities necessary for the completion of this project which
are set forth as the Client's obligations or responsibilities (the "Client Responsibilities") in the Statement of
Work. Tlburon shall not be responsible for any delays in the project schedule directly and primarily caused by
the Client's failure to perform the Client Responsibilities. The Client's failure to perform the Client
Responsibilities shall constitute a material default under Exhibit D. The Client shall respond within ten (10)
business days to any written request submitted by Tiburon for information, clarification or approval of any
designs, specifICations, documents, or proposed change orders or amendments. The Client's failure to
respond within this 1ll-day response period shall constitute a material default under this Exhibit D.
7. Project Manager and Client Representative
7.1. Tiburon shall designate, in a written notice delivered in accordance with Section 32 hereof,
a single individual to act es the project menager (the "Project Manager"). The Project Manager shall ensure
TIburon's compliance with, and shall coordinate appropriate schedules in connection with, Tiburon's obligations
hereunder. Tiburon may change the individual designated hereunder by providing the Client with edvance
written notice delivered in accordance with Section 32 hereof designating the new individual authorized to act as
the Project Manager.
7.2. The Client shall designate, in a written notice delivered in accordance with Section 32
hereof, a single individual to act as the Clienfs authorized representative for purposes of this Exhibn D (the
"Client Representative"). SUch individual (a) must be authorized to act on the Client's behalf with respect to all
matters relating to this Exhibn D; (b) shell ensure the Cllenfs compliance with its responslbilnles under this
Exhibn D; and (c) shall coordinate appropriate schedules in connection with Tiburon's services under this Exhibn
D. The Client may change the individual designated hereunder by providing Tlburon with advance written notice
delivered in eccordance with Section 32 hereof designating the new individual authorized to act as the Client
Representative.
8. Changes
The scope and schedule of services and materials provided under this Exhibit D. may be changed from time
to time by a written change order (a "Change Order") mutually agreed upon and signed by duly authorized
representatives of each of the parties. When a change causes a modification to the Contract Price or the
amount of time needed to complete such change, the payment schedule and shall be amended, as
necessery.
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Auguat 23. 2002
<<> 2002 TIburon. Inc. All rtghta reserwd.
System u~ Implemenlatlon
PROPRIETARY AND CONFIDENTIAL
9. Software License and Transfer
9.1. Except as specifically provided herein, Tiburon shall at all times retain all tilie and interest in
and to each of the Tiburon Applications and all Derivative Works, Maintenance Modifications, Upgrades and
Documentation with respect thereto and all Tiburon confidential information.
9.2. Upon the Client's acceptance of any Tiburon Application (on an application-by-application
basis) in accordance with the Statement of Work and the Client's payment of all amounts due hereunder with
respect thereto, Tiburon will grant to the Client a limited right to use the Tiburon Application, in Object Code
only, pursuant to, and subject to the terms of, a software license Agreement substantially in the form attached
hereto as Attachment 6 (the "Software License Agreemenr). The Client shall have no right to use any
Tiburon Application until such Tiburon Application has been accepted in accordance with the Statement of
Work, all amounts due hereunder with respect to such Tiburon Application have been paid in full and Tiburon
and the Client have duly executed the Software License Agreement.
9.3. Tiburon may provide to the Client certain third-party software applications in the quantities
requested by the Client pursuant to this Exhibit D (the "Third-Party Software"). The right to use any such
Third-Party Software may be granted to the Client under the Software License Agreement or pursuant to a
separate software license agreement with the developer of such Third-Party Software. The Client shall have
no right to use such Third-Party Software until the Client has executed the Software License Agreement or a
separate software license agreement with the developer of such Third-Party Software, as appliceble, and until
the Client has paid for all license or sublicense fees in connection therewith. Tiburon will integrate such
Third-Party Software into the Upgrade and such Third-Party Software will constitute a deliverable for
purposes of this Exhibit D. If for any reason it is determined that insufficient licenses or sublicenses for such
Third-Party Software have been purchased, or that for any reason more licenses or sublicenses are required
for Upgrade operation, the Client shall be responsible for any additional costs associated with obtaining such
additional licenses and the costs and fees associated with integration of such additional Third-Party Software
into the Upgrade. The Client shall have no right to the Source Code with respect to any Third-Party Software.
10. Confidential Information
10.1. All Client confidential information shall be held in strict confidence by Tlburon, and Tiburon
shall not, without the Client's prior written consent, (a) disclose such information to any person or entity other
than to Tiburon's employees or consultants legally bound to abide by the terms hereof and having a need to
know such information in connection with Tiburon's performance of its obligations hereunder, or (b) use such
information other than in connection with the performance of its obligations hereunder.
10.2. All Tiburon confidential information shall be held in strict confidence by the Client, and the
Client shall not, without Tiburon's prior written consent, (a) disclose such information to any person or entity
other than to the Client's employees or consultants legally bound to abide by the terms hereof and having a
need to know such information In connection with the Client's performance of its obligations hereunder, or (b)
use such information other than in connection with the performance of its obligations hereunder.
10.3. Notwithstanding Section 10.1 or Section 10.2 hereof, neither Client confidential information
nor Tiburon confidential information shall include information which the recipient can demonstrate by
competent written proof (a) is now, or hereafter becomes, through no ect or failure to act on the part of the
recipient, generally known or available or otherwise part of the public domain; (b) is rightfully known by the
recipient without restriction on use prior to its first receipt of such information from the disclosing party as
evidenced by its records; (c) is hereafter fumished to the recipient by a third party authorized to furnish the
information to the recipient, as a matter of right and without restriction on disclosure; or (d) is the subject of a
written permission by the disclosing party to disclose.
10.4. Notwithstanding Section 10.1 or Section 10.2 hereof, disclosure of Client confidential
information or Tiburon confidential information shall not be precluded if:
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August 23, 2002
C 2002 TIburon, Inc. All rights reserved.
System Upgrade Implementation
PROPRIETARY AND CONFIDENTIAL
la) such disclosure is in response to a valid order of a court or other governmental body
of the United States or any political subdivision thereof; provided, however, that the recipient of such
confidential information shall first have given notice to the other party and shall have made a
reasonable effort to obtain a protective order requiring that the information to be disclosed be used
only for the purposes for which the order was issued;
Ib) such disclosure is necessary to establish rights or enforce obligations under this
Exhibit D, but only to the extent that any such disclosure is necessary for such purpose;
Ie) the recipient of such confidential information received the prior written consent to such
disclosure from the disclosing party, but only to the extent permitted in such consent; or
Id) such disclosure is in response to a request for information under the Freedom of
Information Act or the California Public Records Act (Gov't Code Sec. 6250 et seq.), but only to the
extent that such disclosure is required under such acts.
10.5. The obligations hereunder with respect to each item of Client confidential information and
Tiburon confidential information shall survive the termination of this Exhibit D.
11. Informal Dispute Resolution
11.1. The parties to this Exhibit D shall exercise their best efforts to negotiate and settle promptly
any dispute that may arise with respect to this Exhibit D in accordance with the provisions set forth in this
Section 11.1.
la) If either party (the "Disputing Party") disputes any provision of this Exhibit D, or the
interpretation thereof, or any conduct by the other party under this Exhibit D, that party shall bring the
matter to the attention of the other party at the earliest possible time in order to resolve such dispute.
Ib) If such dispute is not resolved by the employees responsible for the subject matter of
the dispute within ten (10) business days, the Disputing Party shall deliver to the first level of
representatives below a written statement (a "Dispute NotJce") describing the dispute in detail,
including any time commitment and any fees or other costs involved.
Ie) Receipt by the first level of representatives of a Dispute Notice shall commence a
time period within which the respective representatives must exercise their best effort to resolve the
dispute. If the respective representatives cannot resolve the dispute within the given time period, the
dispute shall be escalated to the next higher level of representatives in the sequence as set forth
below.
Id) If the parties are unable to resolve the dispute in accordance with the escalation
procedures set forth below, the parties may assert their rights under this Exhibit D.
Escalation Timeteble Tiburon Client
(Business Davs) Reoresentative Reoresentative
OtoS"' Project Manager Project Manager
6"'to 10"' Operations Manager Police Captain
11"' to lS"' Executive Officer Police Chief
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August 23. 2002
C 2002 Tiburon. Inc. All rights reserved.
System Upgrade Implementation
PROPRIETARY AND CONFIDENTIAL
11.2. Notwithstanding the fact that the parties may be attempting to resolve a dispute in
accordance with the informal dispute resolution procedures set forth in Saction 11.1 hereof, the parties agree
to continue without delay all their respective responsibilities under this Exhibit 0 that are not affacted by the
dispute.
11.3. Notwithstanding the foregoing, either party may, before or during the exercise of the informal
dispute resolution procedures set forth in Saction 11.1, apply to a court having jurisdiction for a temporary
restraining order or preliminary injunction where such relief is necessary to protact its interests pending
completion of such informal dispute resolution procedures.
12. Termination
12.1. Termination for Default. Subjact to completion of the dispute resolution procedures set
forth in Section 11.1 hereof, in the event that either party hereto materially defaults in the performance of any of
its obligations hereunder, the other party may, at its option, terminate this Exhibn 0 by providing the defaulting
party thirty (30) days' prior written notice of termination delivered in accordance with Section 32 hereof, which
notice shall identify and describe with specificity the basis for such termination. If, prior to the expiration of such
notice period, the defaulting party cures such default to the satisfaction of the non-defaulting party (as evidenced
by written notice delivered by the non-defaulting party in accordance with Saction 32 hereof), termination shall
not take place.
12.2. Termination Without Cause. The Client may terminate this ExhiM 0 without cause by
providing Tiburon at least thirty (30) days' prior written notice of termination delivered in accordance with Saction
32 hereof.
12.3. Consequences of Termination. Upon termination of this Exhibit 0 for whatever reason:
(a) Tiburon shall be under no further obligation to provide services hereunder;
(b) Tiburon shall retum to the Client all Client confidential information in Tiburon's
possession and shall certify in a written document signed by an officer of Tiburon that all such
information has been retumed;
(c) the Client shall retum to Tiburon all Tiburon confidential information in the Client's
possession (including, without IimMtion, all devices, records, data, notes, reports, proposals, lists,
correspondence, specifications, drawings, blueprints, sketches, materials, equipment or other
documents or property relating to such Tiburon confidential information and all copias of any of the
foregoing (in whatever medium recorded)) and all Third Party Products in its possession not yet
accepted and not yet paid for in full together with all copies of documentation and other material
related thereto, and shall certify in a written document signed by the Client Representative identified
in Saction 7.2 hereof that all such information and material has been retumed;
(d) the Client shall cause undisputed payments to be made to Tiburon within thirty (30)
days of receipt of invoice for all outstanding invoices submitted to the Client prior to the effective date
of the termination and for all costs and expenses incurred prior to the effactive date of the termination
to the extent not invoiced prior to the effective date of the termination, based upon Tiburon's then-
current labor rates;
(e) in the event of termination by the Client for convenience under Saction 12.2 hereof,
the Client shall cause payments to be made to Tiburon within thirty (30) days of receipt of invoice for
all cancellation, restocking or residual fees resulting from the cancellation or return of Third Party
Products ordered from or shipped by the vendor thereof prior to the Tiburon's receipt of notice of the
termination.
(f) in the event of termination by the Client for convenience under Section 12.2 hereof,
any license fees paid prior to the effective date of the termination shall be forfeited by the Client.
Page 5 of 12
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C 2002 T1buron, loe. All rights reserved.
System Upgrade Implementation
PROPRIETARY AND CONFIDENTIAL
13 Indemnification
13.1 General Indemnification. Tiburon agrees to protect, defend, indemnify, and save the Client,
its agents, officials, elected officials, employees, or any firm, company, organization, or individual to whom the
Client may be contracted harmless from and against any and all claims, demands, actions, and causes of action
(the "Indemnified Matters"), which may arise on account of illness, disease, loss of property, services, wages,
death or personal injuries resulting from Tiburon's negligence or willful misconduct in the performance of the
services hereunder; provided, however, that IN NO EVENT SHALL TIBURON BE LIABLE FOR ANY LOSS OR
DAMAGES RESULTING FROM THE OPERATION, DELAY OR FAILURE OF SOFTWARE OR EQUIPMENT
PROVIDED BY TIBURON OR FOR THE ACCURACY OR COMPLETENESS OF DATA, AND UNDER NO
CIRCUMSTANCES SHALL TIBURON BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES. Tiburon agrees to further indemnify the Client for all reasonable expenses and attomey's fees
incurred by the Client in connection with the Indemnified Matters. The costs , salary and expenses of the City
Attorney and members of his office in enforcing this contract on behalf of the City shall be considered as
"attomey's fees" for the purpose of this paragraph.
13.2 Indemnification for Infringement
(a) Subject to the limitations in this Exhibit 0, Tiburon agrees to protect, defend,
indemnify and save the Client, its agent, officials, employees, or any firm, company,
organization or individual to whom the Client may be contracted harmless from and against any
and all loss, liabilities, judgments, awards and costs (including without limitation, reasonable
legal fees and expenses) finally awarded in favor of a third party or in settlement against the
Client in any claim, action suit or proceeding (a "Claim") alleging that any Tiburon Application
provided hereunder and used as contemplated herain infringes any United States patents
issued es of the Effective Date or any copyrights, trademarks, trade secrets or other proprietary
rights of any other party.
(b) Tiburon will have no obligation under this Section 13.2 for any Claim that results
from:
(i) Any modification, alteration or change to any Tiburon Application by the Client
or by any third party at the Clienfs request;
(ii) Tiburon's use of standards or protocols adopted or approved by an industry-
recognized organization;
(Iii) use of any Tiburon Application in a manner not expressly permitted under this
Exhibij 0;
(iv) use of any Tiburon Application in combination with other products not provided
by Tiburon when such combination is not exprassly permitted under this
Exhibij 0;
(v) the unlicensed or unauthorized use of distribution of any Tiburon Application by
the Client;
(vi) use of a superseded or altered release of any Tiburon Application If such
infringement would have been avoided by the use of a current unaltered
release of the Tiburon Applications that Tiburon provides to the Client;
(vii) any combination of any of the foregoing.
(e) In the event that the use of any Tiburon Application as delivered by Tiburon
hereunder is, or in Tiburon's sole discretion may reasonably expected to be, subject to a Claim
covered by this Section13.2, then Tiburon may, at ijs sole option any expense:
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PROPRIETARY AND CONFIDENTIAL
(i) Procure for the Client the right to continue using such Tiburon Application as
set forth in this Exhibit D;
(ii) Replace or modify such Tiburon Application to make its use non-infringing
while being capable of performing the same functions without substantial degradation of
performance.
If Tiburon determines, in its sole discretion, that neither altemative (i) or (II) above is reasonably
available, then the Client will retum such Tiburon Application to Tiburon on Tiburon's written
request any Tiburon will reimburse the Client for all amounts paid for such Tiburon Application.
(d) THIS SECTION 13.2 CONTAINS THE CLIENT'S SOLE AND EXCLUSIVE
REMEDY WITH RESPECT TO CLlAMS OF INFRINGEMENT OF PROPPRIETARY RIGHTS
OF ANY KIND.
13.3. Notice and Assistance. Tiburon will only be liable for providing indemnification under
Section 13.1 and Section 13.2 hereof if the Client (i) notifies Tiburon in writing of any Claim within thirty (30)
days of becoming aware of such Claim, (ii) permits Tiburon to have primary control to defend, compromise or
settle such Claim, and (iii) provides all reasonably available information, assistance and authority at Tiburon's
reasonable expense. The Client can participate in, but not control, the defense or settlement of any such
Claim at its own expense. If Tiburon fails to assume the defense of any such Claim within thirty (30) days
after receipt of notice of such Claim, the Client will (upon delivery of written notice to Tiburon to such effect)
have the right to undertake, at Tiburon's cost and expense, the defense, compromise, or settlement of such
Claim; provided, however, that such Claim shall not be compromised or settled without the prior written
consent of Tiburon, which consent shall not be unreasonably withheld, conditioned or delayed. In the event
that the Client assumes the defense of any such Claim, the Client will keep Tiburon timely informed of the
progress of any such defense and any related compromise or settlement.
14. Insurance
14.1. Tiburon shall procure and maintain in effect during the term of this Exhibit D the following
insurance coverages with an insurance company or companies authorized to do business In the State of
California and approved by the Client with a Best rating of no less than A:VII:
(a) Workers' Compensation and Employers Liability insurance in accordance with the
laws of the State of Califomia with liability limits of One Million Dollars ($1,000,000.00) per accident.
(b) Comprehensive General Liability and Broad Form Comprehensive General Liability
or Commercial General Liability including bodily injury, personal injury, and property damage in the
amount of a combined single limit of One Million Dollars ($1,000,000), each occurrence, and Two
Million Dollars ($2,000,000) in aggregate limit.
(c) Comprehensive Auto Liability including bodily injury, personal injury and property
damage in the amount of a combined single limit of One Million Dollars ($1,000,000.00). Coverage
must include all automobiles utilized by Tiburon in connection with its performance of the services
hereunder.
14.2. Thirty (30) days prior written notice will be given to the Client in the event of any material
change in or cancellation of the policy.
14.3. Tiburon shall give prompt written notice to the Client of all known losses, damages, or
injuries to any person or to property of the Client or third persons that may be in any way related to the
services being provided hereunder or for which a claim might be made against the Client. Tiburon shall
promptiy report to the Client all such claims that Tiburon has noticed, whether related to matters insured or
uninsured. No settlement or payment for any claim for loss, injury or damage or other matter as to which the
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PROPRIETARY AND CONFIDENTIAL
Client may be charged with an obligation to make any payment or reimbursement shall be made by Tiburon
without the prior written approval of the Client.
15. Shipping and Risk of Loss
All sales and deliveries are F.O.B. Destination at which time risk of loss shall pass to the Client. Tiburon shall
retain risk of loss for equipment, goods and materials delivered to Tiburon's possession at its development
facilities for purposes of Upgrade development and integration until such equipment, goods and materials
have been delivered to the Client's facilities. Deliveries to the Client shall be addressed to the address set
forth in Section 32 hereof unless the Client designates a different address in a wrillen notice delivered in
accordance with Section 32 hereof. Tiburon reserves the right to make deliveries to the Client in installments,
and this Exhibit 0 shall be severable as to such installments.
16. Equipment Compatibility
16.1. The Tiburon Applications will not fail to perform in accordance with the performance
standards set forth in the Statement of Work. Tiburon shall not be responsible for the performance of the
Tiburon Applications in combination with any other products, elements, or components not supplied by
Tiburon except to the extent that Tiburon has provided the interface between such equipment and non-
Tiburon products, elements or components pursuant to this Exhibit D.
16.2. THE CLIENT SHALL BE RESPONSIBLE FOR ANY EQUIPMENT NOT PROVIDED
DIRECTLY BYTIBURON UNDER THIS EXHIBIT 0, INCLUDING WITHOUT LIMITATION THE CONDITION,
OPERATION, AND PERFORMANCE IN THE SYSTEM OF SUCH EQUIPMENT, AND FOR THE
INSTALLATION OF SUCH EQUIPMENT AND ASSOCIATED SOFTWARE, INTEGRATION INTO ANY
APPLICABLE COMMUNICATIONS NETWORK, COMPATIBILITY WITH TIBURON SOFTWARE,
PERFORMANCE AND DATA CAPACITIES, TIBURON PERSONNEL COSTS AND RELATED EXPENSES
DUE TO TIME LOST DUE TO PROBLEMS WITH CLIENT-PROVIDED SOFTWARE OR EQUIPMENT, AND
ANY IMPACT ON TIBURON SOFTWARE OR EQUIPMENT WHICH IMPACTS OVERALL SYSTEM
OPERATION OR PERFORMANCE. TIBURON WILL UNDERTAKE THE AFOREMENTIONED
RESPONSIBILITIES FOR CLIENT-PROVIDED EQUIPMENT ONLY UPON THE PAYMENT OF
ADDITIONAL INTEGRATION FEES EXPRESSLY AND SPECIFICALLY DESIGNATED FOR SUCH
PURPOSE IN THIS EXHIBIT 0 OR BY A CHANGE ORDER HERETO.
17. Limited Warranty
17.1. Tiburon owns the Tiburon Applications and has the right to license the Tiburon Applications
and to resell or sublicense the Third Party Software. THE FOREGOING WARRANTY IS IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR ORAL, STATUTORY, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE. Tiburon makes no warranty with respect to any Third-Party Products. Warranty
coverage for Third-Party Products shall be provided in accordance with the original manufacturers' warranty
provisions.
17.2. Upon acceptance of each Tiburon Application (on an application-by-application basis) in
accordance with the Statament of Work, the Client shall enter into Tiburon's then-current standard support
agreement (the "Master Support Agreemenr), or an amendment thereto, pursuant to which Tiburon will, upon
payment of the applicable annual support fee, provide extended support for such Tiburon Application. The
Master Support Agreement shall be in substantially the form of the agreement attached hereto as Attachment
7.
18. Limitation of Liability
TIBURON'S LIABILITY FOR ANY CLAIM, WHETHER IN TORT, CONTRACT OR OTHERWISE, SHALL BE
LIMITED TO ONE HUNDRED THOUSAND DOLLARS ($100,000). IN NO EVENT SHALL TIBURON BE
LIABLE TO ANY PARTY FOR LOSS OR DAMAGES DUE TO ERRORS IN ANY OF THE TIBURON
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PROPRIETARY AND CONFIDENTiAl
APPLICATIONS, OPERATOR ERROR, OR DATA CORRUPTION OR INACCURACIES. IN NO EVENT
SHALL EITHER PARTY BE LIABLE FOR ANY DAMAGES RESULTING FROM LOSS OF PROFIT OR
BUSINESS, OR FOR ANY SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, WHETHER ARISING IN AN ACTION OF CONTRACT, TORT OR OTHER LEGAL THEORY
AND REGARDLESS OF WHETHER SUCH PARTY KNEW OR SHOULD HAVE KNOWN OF THE
POSSIBILITY OF SUCH DAMAGES. THE LAWS IN SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND THE ABOVE LIMITATION OR
EXCLUSION SHALL BE CONSTRUED SO AS TO GIVE IT THE MAXIMUM PRACTICAL EFFECT
WITHOUT VIOLATING SUCH LAWS. IF A COURT OF COMPETENT JURISDICTION DETERMINES
THAT RELEVANT LAWS IN FORCE MAY IMPLY WARRANTIES AND LIABILITIES WHICH CANNOT BE
EXCLUDED OR LIMITED OR WHICH CAN ONLY PARTLY BE EXCLUDED OR LIMITED, THEN THE
LIMITS ON TIBURON'S LIABILITY SET OUT IN THIS EXHIBIT D SHALL APPLY TO THE FULLEST
EXTENT PERMITTED BY LAW.
19. Non-Discrimination
Tiburon agrees that in perfonning its tasks under this Exhibit D, it shall not discriminata against any worker,
employee, or applicant, or any member of the public, because of age, race, sex, creed, color, religion, or
national origin, nor otherwise commit an unfair employment praclica in violation of any state or federal law.
20. Conflict of Intere.t
Tiburon warrants that, to the best of its knowledge and belief, no person except bona fide employees, agents,
consultants or representatives of Tiburon or any of its subcontractors has been employed or retained to solicit
or secure this Exhibit D.
21. Independent Contractor Statu.
The Client and Tiburon are independent contractors under this Exhibit D, and nothing herein shall be construed
to creata a partnership, joint venture, or agency relationship between the parties hereto. Neither party shall have
any authority to antar into agreements of any kind on behalf of the other and shall have no power or authority to
bind or obligate the other in any manner to any third party. The employees or agents of one party shall not be
deemed or construed to be the employees or agents of the other party for any purpose whatsoever. Each
party hereto represents that it is acting on its own behalf and is not acting as an agent for or on behalf of any
third party.
22. Assignment
Neither party hereto may assign its rights or obligations under this Exhibit D without the prior written consent of
the other party, which consent shall not be unreasonably withhald; provided, however, that Tiburon may assign
this Exhibit D to its successor in connaclion with a sale of its businass without obtaining consent of any party.
Subject to the foregoing, each and every covenant, tenn, provision and agreement contained in this Exhibit D
shall be binding upon and inure to the benefit of the parties' permitted successors, executors, representatives,
administrators and assigns.
23. Third Party Beneflclarle.
This Exhibit D is entared into for the sole benefit of the Client and Tiburon and, where permitted above, their
permitted successors, executors, representatives, edminlstrators and assigns. Nothing in this Exhibit D shall be
construed as giving any benefrts, rights, remedies or claims to any other person, finn, corporation or other entity,
including, without limitation, the general public or any member thereof, or to authorize anyone not a party to this
Exhibit D to maintain a suit for personal injuries, property damage, or any other relief in law or equity in
connaction with this Exhibit D.
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PROPRIETARY AND CONFIDENTiAl
24. Governing Law
All questions conceming the validity, operation, interpretation, construction and enforcement of any terms,
covenents or conditions of this Exhibit 0 shall in all respects be governed by and determined in accordance with
the laws of the State of California without giving effect to the choice of law principles thereof. The United
Nations Convention on the Intemational Sale of Goods shall not apply to any transactions contemplated by
this Exhibit D.
25. Venue
All legal proceedings brought in connection with this Exhibit 0 may only be brought in a state or federal court
loceted in the State of Califomia. Each party hereby agrees to submit to the personal jurisdiction of those
courts for any lawsuits filed there against such party arising under or in connection with this Exhibit D.
26. Advice of Counsel
Each party hereto has been afforded the opportunity to consult with counsel of its choice before entering into
this Exhibit D.
27. Amendment
No amendment or other modiflClltion of this Exhibit 0 shall be valid unless pursuant to a written instrument
referencing this Exhibit 0 signed by duly authorized representatives of each of the parties hereto.
28. Waiver
In order to be effective, any waiver of any right, benefit or power hereunder must be in writing and signed by an
authorized representative of the party egainst whom enforcement of such waiver would be sought, it being
intended that the conduct or failure to act of either party shall imply no waiver. Neither party shall by mere
lapse of time without giving notice or taking other ection hereunder be deemed to have waived any breach by the
other party of any of the provisions of this Exhibit D. No waiver of any right, benefit or power hereunder on a
specific occesion shall be appliceble to any facts or circumstances other than the facts and circumstances
specifically addressed by such waiver or to any future events, even if such future events involve facts and
circumstances substantially similar to those specifically addressed by such waiver. No waiver of any right,
benefit or power hereunder shall constitute, or be deemed to constitute, a waiver of any other right, benefit or
power hereunder. Unless otherwise specifically set forth herein, neither party shall be required to give notice
to the other party, or to any other third party, to enforce strict adherence to all terms of this Exhibit D.
29. Force Majeure
Neither party will be liable for any failure or delay in the performance of its obligations under this Exhibit 0
(and the failure or delay will not be deemed a default of this Exhibit 0 or grounds for termination) if both of the
following conditions are satisfied: (1) the failure or delay could not have been prevented by reasonable
precautions, and cannot reasonably be circumvented by the non-performing party through the use of alternate
sources, work-around plans, or other means; and (2) the failure or delay is caused, directly or indirectiy, by
reason of fire or other casualty or accident; strikes or labor disputes; inability to procure raw materials,
equipment, power or supplies; war, terrorism or other violence; any law, order, proclamation, regulation,
ordinance, demand, or requirement of any govemmental agency or intergovemmental body other than a party
hereto; or any other act or condition beyond the reasonable control of the non-performing party. Upon the
occurrence of an event which satisfieS both of the above conditions (a "Force Majeure Evenr), the non-
performing party will be excused from any further performance of those obligations under this Exhibit 0
affected by the Force Majeure Event for as long as (a) the Force Majeure Event continues; and (b) the non-
performing party continues to use commercially reasonable efforts to recommence performance whenever
and to whatever extent possible without delay. Upon the occurrence of a Force Majeure Event, the non-
performing party will immediately notify the other party by telephone (to be confirmed by written notice within
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PROPRIETARY AND CONFIDENTIAL
two (2) business days of the failure or delay) of the occurrence of a Force Majeure Event and will describe in
reasonable detail the nature of the Force Majeure Event.
30. Severability
If any provision of this ExhibR 0 shall for any reason be held to be invalid, illegal, unenforceable, or in conflict with
any law of a fedaral, state, or local govemment having jurisdiction over this Exhibit 0, such provision shall be
construed so as to make it enforceable to the greatast extent permitted, such provision shall remain in effect to
the greatest extent permitted and the remaining provisions of this Exhibit 0 shall remain in full force and effect.
31. Entire Agreement
This Exhibit 0 sets forth the final, complete and exclusive agreement and understanding between Tiburon
and the Client relating to the subject matter hereof and supersedes all quotes, proposals understandings,
representations, conditions, warranties, covenants, and all other communications between the parties (oral or
written) relating to the subject matter hereof. Tiburon shall not be bound by any terms or conditions contained
in any purchase order or other form provided by the Client in connection with this Exhibit 0 and any such
terms and conditions shall have no force or effect. No affirmation, representation or warranty relating to the
subject matter hereof by any employee, agent or other representative of Tiburon shall bind Tiburon or be
enforceable by the Client unless specifically set forth in this Exhibit O.
32. Notices
All notices, requests, demands, or other communications required or permitted to be given hereunder must
be in writing and must be addressed to the parties at their respective addresses set forth below and shall be
deemed to have been duly given when (a) delivered in person; (b) sent by facsimile transmission indicating
receipt at the facsimile number where sent; (c) one (1) business day after being deposited with a reputable
ovemight air courier service; or (d) three (3) business days after being deposited with the United States
Postal Service, for delivery by certified or registered mail, postage pre-paid and retum receipt requested. All
notices and other communicetions regarding default or termination of this Exhibit 0 shall be delivered by hand or
sent by certified mail, postaga pre-paid and retum receipt requested. Either party may from time to time change
the notice address set forth below by delivering notice to the other party in eccordance with this section setting
forth the new address and the date on which it will become effective.
If to Tiburon:
Tiburon, Inc.
39350 Civic Center Drive, Suite 100
Fremont, CA 94538
Attention: Contracts Administrator
Phone: 510-792-2108
Fax: 510-742-1057
If to the Client:
The City of San Bemardino
300 North 0 Street
San Bemardino, CA 92418
Attention: Mike Eckley
Phone: 909-384-5673
Fax: 909-388-4913
Email: eckley-mi@ci.san-bemardino.ca.us
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PROPRIETARY AND CONFIDENTiAl
33. Construction
The paragraph and section headings used in this Exhibit 0 or in any attachment hereto are for convenience
and ease of reference only, and do not define, limit, augment, or describe the scope, content or intent of this
Exhibit D. Any term referencing time, days or period for performance shall be deemed celendar days and not
business days, unless otherwise expressly provided herein.
Page 12 of 12
August 23. 2002
iCl2oo2 Tlburon, Inc. All rights reserved.
System Upgrade Implementation
PROPRIETARY AND CONFIDENTIAL
Attachment 1
To
Tlburon System Upgrade Implementation
DEFINITIONS
This Attachment is attached to, incorporated into, and forms a part of Exhibit 0 the System Upgrade
Implementation, dated June 7, 2002, between Tiburon and the Client (herein referred to as the "Exhibit 0").
Capitalized terms used in Exhibit 0 or any attachment thereto shall have the definitions set forth herein unless
otherwise defined in Exhibit O. In the event of conflict between the terms and conditions set forth herein and those
set forth in Exhibit 0, the terms and conditions set forth in Exhibit 0 shall prevail.
1. "As-Bullt Specifications" shall mean, with respect to any of the Tiburon Applications, the specifications
for such Tiburon Application delivered to the Client upon the Client's acceptance of such Tiburon Application in
accordance with the Statement of Work.
2. "Client" is defined in the preamble to the Agreement.
3. "Client Representative" is defined in Section 7.2 of Exhibit O.
4. "Contract Price" is defined in Section 4 of Exhibit O.
5. "Derivative Works" shall mean, with respect to any Tiburon Application, any translation, abridgement,
revision, modification, or other form in which such Tiburon Application may be recast, transformed, modified, adapted
or approved after the Client's acceptance of the Tiburon Application in accordance with the Statement of Work.
6. "Dispute Notice" is defined in Section 11.1 of Exhibit O.
7. "Disputing Party" is defined in Section 11.1 of Exhibit O.
8. "Documentation" shall mean, with respect to any Tiburon Application, those printed instructions,
manuals, and diagrams pertaining to and furnished with such Tiburon Application.
9. "Effective Date" is defined in the First Amendment to the Agreement.
10. "ElTOr" shall mean, with respect to any Tiburon Application, a defect in the Source Code for such
Tiburon Application that prevents such Tiburon Application from functioning in substantial conformity with the As-Built
SpecifICations pertaining thereto.
11. "Force Majeure Event" is defined in Section 29 of Exhibit O.
12. "Indemnified Matters" is defined in Section 13 of Exhibit O.
13. "Maintenance Modifications" shall mean, with respect to any Tiburon Application, a computer software
change to correct an Error in, and integrated into, such Tiburon Application, but that does not alter the functionality of
such Tiburon Application and that is provided to the Client after the Client's acceptance of such Tlburon Application in
accordance with the Statement of Work under the Master Support Agreement relating to such Tiburon Application.
14. "Object Code" shall mean computer programs assembled or compiled from Source Code in magnetic
or electronic binary form on software media, which are readable and usable by machines, but not generally readable
by humans without reverse-assembly, reverse-compiling, or reverse-engineering.
15. "Project Manager" is defined in Section 7.1 of Exhibit O.
Attachment 1 to the System Upgrade Implementation Exhibit 0
City of San Bernardino
Page 1 of2
16. "Software License Agreement" shall mean any software license agreement between Tiburon and the
Client delivered in accordance with Section 9.2 of Exhibit 0 pursuant to which Tiburon grants a limned license to use
any of the Tiburon Applicetions in accordance with the terms and conditions thereof, as the same may be amended
or otherwise modified from time to time.
17. "Source Code" shall mean computer programs written in higher-level programming languages,
sometimes accompanied by English language comments. Source Code is intelligible to trained programmers and
may be translated to Object Code for oparation on computer equipment through the process of compiling.
18. "Statement of Work" is defined in Section 2 of Exhibit o.
19. "Master Support Agreement" shall mean any support agreement between Tiburon and the Client
delivered in accordance with Section 17.2 of the Exhibit 0 pursuant to which Tiburon provides warranty and extended
support for any of the Tiburon Applications in accordance with the terms and conditions thereof, as the same may be
amended or otherwise modified from time to time.
20. "System" shall mean the Client's computer automated system consisting of the Tiburon Applications to
be delivered and installed by Tiburon under Exhibit 0, including without limitation servers and other computer and
network hardware and equipment, oparating systems, any database or other third party software products, any PC or
other workstation equipment having access to any of the Tiburon Applications, any communications interfaces and
any wiring, cabling and connections.
21. "Third-Party Products" shall mean all software and hardware components delivered by Tiburon under
this Exhibit 0 for integration into the System other than the Tiburon Applications.
22. ''Third-Party Software" is defined in Section 9.3 of Exhibit O.
23. ''Tlburon'' is defined in the preamble to the Agreement.
24. ''Tlburon Application" shall mean each software application developed by Tiburon and delivered to the
Client under this Exhibn 0 and in accordance with the As-Built SpeciflClltionS relating thereto, including all
Maintenance Modifications thereto, all Derivative Works thereof, and all related Documentation.
25. "Upgrade" shall mean, with respeclto any Tiburon Application, a computer program modiflClltion or
addition, other than a Maintenance Modification, that alters the funclionalRy of, or adds new functions to, such Tiburon
Application and that is integrated with such Tiburon Application after the Client's acceptance of the Tiburon
Application in accordance with the Statement of Work, or that is related to such Tiburon Application but offered
separately by Tiburon after the Client's acceptance of the Tiburon Application in accordance with the Statement of
Work.
AIlachment1 to Ihe System Upgrade Implementation Exhibit 0
City of San Bernardino
Page 2 of 2
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
STATEMENT OF WORK
PROJECT STATEMENT OF WORK
General Scope:
The following Statement of Work defines the principal activities and responsibilities of both parties for the
implementation of upgraded Computer Aided Dispatch, Records Management and Corrections
Management Systems to support the San Bernardino City Police Department (hereinafter called "the
City") police and fire dispatch, police record-keeping and corrections operations. The system will be
composed and delivered using the following software components:
A. Computer Assisted Dispatch (CADrn) for dispatch operations for Police and Fire
1. 911 Mapping
2. CAD Activity reporting System (CARS)
3. Geofile Conversion Toolkit (GCT)
B. Field Automation System
1. Mobile Data System (MDS)
2. Automated Report System (ARS)
C. Records Management System (RMSrn) for law enforcement records processing
D. Corrections Management System (CMSlTi) for jail records processing
The tasks listed within rnay not always start and complete in a sequential manner, but may overlap other
tasks, according to the Project Plan or by request of the Tiburon Project Manager and with City approval,
to address current scheduling issues and constraints. The completion and acceptance of any task is not
contingent upon the completion of a previously defined task unless specifically identified in the completion
criteria.
The detailed project plan will be developed and mutually agreed during Task 1. It is expected that the
project will be implemented in three phases of which will be defined and mutually agreed during Task 1.
This Statement of Work is contingent upon Tiburon and the City fulfilling their respective responsibilities
as defined In the Contract Agreement and within this document.
Page 1 of 66
Version 3.4
Task 1 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended .ervlce
Project Initiation Session
Objective:
Establish project plans, procedures and initial schedules.
Task Description:
The project will be initiated with a Project Initiation Session including all key City and Tiburon project
participants. The Project Initiation Session will be completed within sixty (60) calendar days following
contract execution and receipt of valid notification of contract acceptance and notice-ta-proceed from the
City,
The objectives of this first meeting are:
To introduce all project participants;
Review roles of key participants;
Establish a clear chain of communication and authority;
Review overall project scope and objectives;
Review overall project schedule;
Review Business Practice Review process;
Review resource and scheduling requirements for the Business Practice Review meetings.
Responsibilities:
Tiburon shall:
a. Designate a Project Manager who will direct Tiburon's efforts and serve as the primary point of
contact for the City. The responsibilities of the Tiburon Project Manager include, at applicable
times during the project:
Maintain project communications with City's Project Manager.
Manage the efforts of Tiburon staff and coordinate Tiburon activities with the City's
project team members.
Develop and deliver a detailed Project Plan defining the detailed tasks and a schedule of
Tiburon responsibilities.
Measure and evaluate progress against the Project Plan.
Resolve deviations from the Project Plan that are within Tiburon's control.
Monitor the project to ensure that support resources are available as scheduled.
Coordinate and oversee the installation of all licensed Tiburon application software.
Conduct status meetings with the City's Project Manager on a monthly basis, or more
frequently as may otherwise be reasonably required to discuss project status.
Provide timely responses in writing to issues related to project progress raised in writing
by the City's Project Manager.
Prepare and submit, no later than the fifth business day of each month, a status report
that identifies the activities of the previous month, as well as activities planned for the
current month.
Page 2 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended .ervlce
b. Establish a schedule, location and agenda to meet with City personnel for the Business Practice
Review meetings.
c. Deliver, one complete set of current Baseline Specification documents to the City.
The City shall
a. Designate a Project Manager whose responsibilities include:
Maintain project communications with Tiburon's Project Manager.
Identify the efforts required of the City staff to meet the City's task requirements and
milestones in the Statement of Work and Project Plan.
Assist Tiburon in developing a detailed Project Plan defining the detailed tasks and a
schedule of Tiburon and City responsibilities.
Review the Project Plan with Tiburon's Project Manager.
Measure and evaluate progress against the Project Plan.
Monitor the project to insure that support resources are available as scheduled.
Attend status meetings with Tiburon's Project Manager.
Provide timely responses to issues related to project progress raised in wr~ing by
Tiburon's Project Manager.
Liaison with all City-provided third-party vendors and associated systems.
Review and administer change control procedures, hardware and software certification,
and all related project tasks within City control, required to maintain the implementation
schedule.
b. Ensure that all appropriate City personnel attend the Project Initiation Session.
c. Ensure acceptable Standard Change Request and Approval Letter(s) are approved by authorized
signature(s).
d. Assign one or more training officers who will work with Tiburon staff as needed for the duration of
the project.
e. Provide up to five (5) dial-up telephone lines and modems, with modular connections, convenient
to the server equipment for the purpose of remote hardware and software support. These must
be circuits capable of supporting V.32 BIS connections and may not connect through a PBX or
other premise telephone system. The City will be responsible for providing the five modems
during the implementation project.
Completion Criteria:
This task is considered complete when the Project Initiation Session has been held and a schedule for
Business Practice Review meetings has been determined.
Page 3 of 66
Version 3.4
Task 2 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
CADnI Business Practice Review
Objective:
Review and document CADITi system tailoring requirements. Also review 911 Mapping,
AVL and Fire Alerting integration requirements
Task Description:
Review meetings will be held for each Tiburon CADITi subsystem to be delivered within this Statement of
Work, to identify all requirements for tailoring and the implementation of external interfaces. All review
meetings will be supplemented with additional reviews, where required, to define all required internal and
external system Interfaces. All modules identified will be demonstrated to aid in the analysis of the
systems' functionality.
Using Tiburon's baseline CADITi Baseline Specification and Interface Control documents, as well as the
documentation from 911 Mapping, Tiburon will work with the appropriate City staff to identify and
document all tailoring requirements for each Tiburon system and for each interface to be installed. This
information will be summarized in a Change List document to be mutually agreed upon by Tiburon and
the City.
Standard system tailoring includes the renaming of agency-specific data elements, as well as defining
site-specific parameters. It does not include modifications to the application software, database layouts,
report output column headers or formatting, or interfaces to intemal or external databases or systems. All
system changes that result In such modification are considered system customization, and, if not included
as specifIC project deliverables, will be on a change-order basis at additional cost and may impact the
project schedule.
Responsibilities:
Tiburon shall:
a. Provide up to four (4) consecutive workdays of on-site support to review, with City personnel,
Tiburon's CADITi, and associated subsystems, identify those items to be tailored and provide a
categorized list, if any, of potential customization items. Should this tesk require additional time
on site, Tiburon will provide the necessary steffing to ensure succ:essful completion of this task. If
potential delays are the result of City issues, Tiburon may request relief on additional staff efforts.
b. Conduct detailed system demonstrations to aid in the Business Practica Review process.
c. Review the appropriate Baseline Specification documents with the appropriate City personnel and
document any changes and/or corrections that are mutually agreed upon in a Change List
document.
d. Provide, on request, any existing information, record layouts and documents necessary to
establish interfacas with allloc:al and remote systems and facilities.
e. Analyze, with City personnel, the Interface Control Documents included as Attachment C of the
contract.
f. Provide data forms for the City to complete for any data that Tiburon will be entering.
g. Identify all CADITi interfaces, listed under Task 7 CADITi System Interfaces, to be implemented
according to the Interface Control Document (Attachment C) in the contract documents,
addressing all interface specifications and issues to be addressed and documented, including any
applicable information to be added to the Change List document.
h. Review data forms provided by the City for any data that Tiburon will be entering.
Page 4 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
i. Review and validate. with the City. all hardware configurations before the City orders equipment.
City shall:
a. Provide. upon request, currently existing information. data. records, and documents and make
such design decisions as may be reasonably required to document changes necessary for the
Tiburon systems.
b. Provide detailed functional specifICations and definitions for all interfaces to non- Tiburon systems.
c. Ensure that appropriate City personnel are present at scheduled Business Practice Review
meatings.
d. Review the appropriate Baseline Specification documents and Change List documents submitted
by Tiburon and identify in writing any specific deficiencies found.
e. Procure equipment and deliver to Tiburon staging location.
CompleUon Criteria:
This task is considered complete upon receipt of the City's written approval of the Change List
document(s), except for any pending items agreed to by both parties and so identified by the City in
writing. Additionally, the City and Tiburon must reach agreement on the hardware configuration required
to support the system outlined in this task.
Task 3 :
Develop CAonl Project Plan
ObjecUve:
Establish the CADfTi and associated subsystems final Project Plan
Task DescrlpUon:
The objective of this task is to finalize the CADfTi and associated subsystems Project Plan based upon
the requirements identified and the associated project objectives, plans, schedules, approvals. priorities
and inter-dependencies among tasks. The resulting document defines the specific project tasks to be
completed. documents the CADfTi and associated subsystems final Project Plan and schedule for each
major subsystem. Hardware and software warranty periods will be identified in the contract.
Tiburon shall:
a. Review with City personnel the identified implementation tasks. priorities. inter-dependencies and
other requirements needed to establish the final CADfTi and associated subsystems Project Plan.
b. Prepare the CADfTi and associated subsystems final Project Plan document and deliver to the
City.
c. Review the Project Plan with City personnel and make changes and/or corrections that are
mutually agreed upon.
The City shall:
a. Analyze with Tiburon project personnel the identified requirements and make such
implementation decisions as may be reasonably required to finalize the Project Plan.
Page 5 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
b. Review the CADITi and associated subsystems final Project Plan and identify in writing any
specific deficiencies found.
CompleUon Criteria: This task is considered complete when the City notifies Tiburon in writing of
acceptance of the Final Project Plan. The City shall not unreasonably delay such notification.
Task 4 :
Order CADnI Hardware
Objective:
Order, ship, install principal CADITi hardware and software components and system
software, at the designated Tiburon staging site. The City is responsible for procuring all
hardware, system software and related equipment.
Task Description:
The City will order, purchase, ship and install the necessary CADITi hardware configuration at the
designated Tiburon staging site.
Responsibilities:
Tiburon shall:
a. Work with the City in verifying the CAD hardware configuration prior to ordering.
b. Provide a staging site adequate for the installation, operation and maintenance of the necessary
computer and workstation equipment to stage the system.
The City shall:
a. Work with Tiburon in verifying the CAD hardware configuration prior to ordering.
b. Order and ship to Tiburon's staging center representative server and workstation equipment
needed to support initial operating software installation, tailoring and demonstration of the
software products.
Completion Criteria:
This task is considered complete when the CAD hardware system and associated components have
been installed by the City and successfully tested by Tlburon. The City is welcome to visit the Tiburon
staging center to validate the installation of the baseline software and the operation of the hardware. The
City is responsible for travel costs associated with this visit.
Task 5 :
CADnI System and Subsystem Tailoring
Objective:
Execute CADITi system tailoring as specified in the Change List document.
Task Description:
All CADITi software tailoring is the responsibility of Tiburon, with the initial phases being performed in
Tiburon's Development Center, based upon the Change List Document.
Page 6 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Responsibilities:
Tiburon shall:
a. Tailor and unit test the application software. which has been designated for off-site installation
and modification in accordanca with the Change List document.
The City shall:
a. Be available, via telephone at the City site. to address and answer those questions that arise
during the tailoring of the system.
b. Respond to these requests in a timely manner to avoid impacting overall project schedule.
Completion Criteria:
This task is considered complete when Tiburon cartifies and the City verifies that the necassary software
systems are installed and unit tested in the Tiburon Development Center.
Task 6 :
CADnI On-8lte Hardware and Software Installation
Objective:
Install and test the CAD/Ti hardware and software components at the City site.
Task Description:
All applicable CAD/Ti software will be loaded on the City's server equipment.
Responsibilities:
Tiburon shall:
a. Install and test the requisite software
b. Build the CAD/Ti file structure.
c. Install CAD/Ti Iicansed software within this configuration.
d. Test the initial operation of the baseline CAD/Ti systems.
The City shall:
a. Ship hardware from staging site and install at the City.
b. Provide all requisite hardware and a site adequate for the installation, operation and maintenance
of all computer and workstation equipment.
c. Provide. install and integrate any City provided hardware, including communication lines,
modems. hubs, routers, cabling and other components necassary for system operation and
maintenanca.
d. Assume responsibility for any modifications to any fumiture as required for workstation operation
and maintenanca.
e. Install and verify operation of the City-provided network.
Page 7 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended ..rvlce
f. Provide TCP/IP communications support for any existing networks, workstations and printers that
are to have access to the CADITi applications.
g. Install and test all remote workstations and communications equipment.
h. Assist Tiburon, during this installation phase, as questions and issues arise conceming system
configuration.
i. Provide Tiburon personnel access to facilities and system components seven days per week and
24 hours per day, subject to The City's approval.
Completion Criteria:
This task is considered complete when the CADITi hardware and application modules have been
installed, and successfully tested.
Task 7 :
CADlTI System Interfaces
Objective:
Develop, install and test all CADITi System Interfaces.
Task Description:
Once the equipment and tailored software have been installed on the City premises, all remaining local
and remote interfaces as specified in the list of deliverables in the contractual documents will be
developed, installed and tested.
Responsibilities:
Tiburon shall:
a. Develop, install, tailor and unit test all software required for the following interfaces resulting in
their operating in accordance with the appropriate Baseline Specification, Change List and
Interface Control documents:
o E9-1-1 Plant (Vesta at 1 site)
o 911 Mapping
o Fire Alerting InterfacelTone Encode (Motorola MOBeAD)
o Master time interface (WWVB)
o RNC
o MDSlMDT CAD functional subsystem
o AVL
o CDPD
o Alpha paging
o CLETS via San Bernardino County Message Switch (TCPIIP)
o Tiburon dial-in access
b. Provide a sample set of ten (10) Reformatter forms, logic tables, and outbound transaction data
streams to be used as a reference in the development of the City Reformatter transactions.
Page 8 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
The City shall:
a. Provide, on request, currenUy existing information, record layouts and documents necessary to
establish interfaces with all local and remote systems and facilities.
b. Assume responsibility for any outside system changes that may affect the interface specifications
as defined in the appropriate Baseline Specification documents, Change List and Interface
Control documents.
c. Provide and install all communications lines and equipment.
d. Provide all required liaison support with the agencies and vendors required to support the
interfaces.
e. Provide San Bemardino County message switch access, routers and associated equipment.
f. Provide all required liaison support with the agencies and vendors, required to support the San
Bernardino County message switch connection.
g. Ensure that the necessary technical support is made available for installation, testing and
demonstration of the interfaces.
h. Assume responsibility for building additional Reformatter forms beyond the ten provided by
Tiburon.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies each interface is installed
and unit tested. The operation or availability of the external system or third-party software is not
necessary for task completion.
Task 8 :
Geographic File Building and Loading
Perform tasks needed to assist City in the initial and on-going conversion and loading of
CAD and the selected map engine and associated map database, based upon the CITY-
provided Arclnfo database. This is a critical task. As such, Tiburon will work closely with
City to ensure completion at least (1) month prior to the scheduling of any file
maintenance training. Task completion will be confirmed by City's signature on the task
sign-off letter prepared by Tiburon.
Task Description:
Objective:
Tiburon will configure the City provided Geographic Conversion Tool (GCT) workstation for the purpose of
converting City's existing ESRI data from Arclnfo format to Tiburon's Geofile Format (TGF), to be used by
all applicable Tiburon systems identified in this Statement of Work. Tiburon will implement the
Geographic Conversion Process (GCP) to support the loading of data in TGF format onto Tiburon
licensed software system files. Following the initial data conversion, City will be responsible for on-going
conversions using this same product and process.
Page 9 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Responsibilities:
Tiburon shall:
a. Provide Clity with documentation describing the Tiburon Geographic File (TGF) format process
and file definition. The document is tided Geofile Construction Document.
b. Obtain from City standard Arclnfo shape files representing the geographic areas to be supported
by the systems proposed.
c. Obtain from City all polygon layers required for mapping display. The maximum number of
separate layers will be determined during the BPR.
d. Generate the GCT server system and load the Arclnfo file onto the conversion database in
TGFfTi format, making it available for final processing via the GCP.
e. Provide City with information regarding the types of data errors that will be identified during the
GCT and GCP operations that require correction in the CITY provided database.
f. Convert the Arclnfo polygon data to generate the associated polygon layers on the 911 Mapping
display.
g. Provide the software needed to allow batch loading of Tiburon licensed systems.
h. Provide City with listings of any geographic file data errors or warnings produced by the GCT or
GCP processes to be used for correction of client-provided information.
i. Provide the CADfTi software necessary for City to enter and maintain the associated geographic
area and response district files, defined patterns and district search lists as CAD databases.
j. Provide training on the GCT program as specified in the training table.
k. Provide and install the GCT Workstation.
CITY shall:
a. Take responsibility for the data utilized in initial file creation and responsibility for ongoing file
correction and maintenance.
b. Provide a geographic file coordinator to act as the point of contact regarding geographic data,
conversion and loading issues.
c. Provide a geographic database as a standard Arclnfo shape file, in a format readable by ESRI's
MapObjects tools, for import into the GCT system either via network connection, by compatible
tape drive or CD-ROM media.
d. Provide this geographic database with all required Tiburon Geographic File (TGF)fTi fields
present as separate fl8lds, except those fields that are to be created by the GCT and GCP.
e. Review the Tiburon-provided definition of geographic data file error types that may result in
exceptions as part of the GCT and GCP process.
f. Provide all applicable Arclnfo polygon, poly-line (streets), and point files required to define the
complete CAD and 911 Mapping engine database, as described in the Geofile Construction
Document.
Page 10 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit 0
To the Agreement for extended service
g. Provide all Arclnfo and associated systems, software licenses and workstation equipment
necessary for the entry and maintenance of the base geographic information.
h. Provide any needed services to make data corrections due to errors or other conditions which
prevent file conversion and loading for on-line operation.
i. Be solely responsible for the content and accuracy of the geographic file and all related data.
j. Provide support for ongoing file conversion and raload on a scheduled basis.
Completion Criteria:
This task is considered complete when Tiburon has loaded a baseline Arclnfo geographic file on the
Tiburon provided GCT sarver and performed the initial conversion of this information into the standard
Tiburon Geographic File (TGF) format. and has successfully demonstrated the operation of the GCP to
load the appropriate data necessary for CAD. Damonstration of tha mutually agreed operations, using
the initial geographic information. is sufficient for task completion; data errors in the client-provided
database will not prevent task completion. unless the errors prevent the geo load from operating (missing
mandatory fields. or unique 10 values which are not unique. for example). Task completion will be
confirmed by City's signature on the task sign-off letter prepared by Tiburon.
Task 9 :
Gen8l'll1 File Building
Objective:
Establish test and production files.
Task Description:
The Tiburon project team will be responsible for building a set of testltraining files and for defining all
production data files. The Tiburon project team will than train and assist the City staff in the entry of
agency-specific information such as code tables. unit idantification. reporting area definition. unit
recommendation criteria. etc.
Responsibilities:
Tiburon shall:
a. Build a sat of test/training files and define all production data files.
b. Provide standard training sassions. as listed under Task 15. CADfTi Technical/User Training and
Documentation. for City personnel on the antry of agency-specifIC data.
The City shall:
a. Develop and enter all agency-specific input data, which is to be entered manually.
b. Complete the Tiburon provided forms for any data to be entered by Tiburon. if any.
c. Be responsible for the accuracy of the data provided by the City.
Completion Criteria:
Page 11 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
This task is considered complete when Tiburon has completed the training classes for City staff on
procedures for loading agency-specifIC data.
Task 10:
CADlTI SUbsystem Instal/atlon
Objective:
Install, configure and demonstrate remaining CADfTi subsystems.
Task Description:
After CADfTi has been successfully installed and is being prepared for the functional test phase, all
remaining CADfTi subsystems will be installed. Depending upon the final Project Plan, one or more of
these systems may be installed at an earlier date. These systems include. according to the contract
deliverables:
lJ CARS - CAD Activity Reporting System
lJ 911 Mapping
Responsibilities:
Tiburon shall:
a. Provide the software and services to install Tiburon and third-party licensed software.
b. Configure the systems as applicable. according to the, as built, System Specificetion.
c. Interface to the system network, according to the network configuration.
d. Test the operation of data transfer functions.
e. Test the operation of the subsystem.
The City shall:
a. Provide the required computer and network equipment.
b. Work with Tiburon to verify the operation of the applicable systems.
Completion Criteria:
This task is considered complete when all remaining CADfTi subsystems have been demonstrated to
operate in accordance with the System Specification, with minor deficiencies documented for subsequent
correction following this task.
Task 11 :
Deliver CADlTI System Specification Documents
Objective:
Document and deliver CADfTi final System Specification documents.
Task Description:
The information gathered and documented in Task 2, CADfTi Business Practice Review, and during
subsequent points in the project. will be used to update the appropriate Baseline Specification
documents.
Page 12 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Responsibilities:
Tiburon shall:
a. Prepare final System Specification documents as described above for each Tiburon system to be
installed.
b. Prepare finallnterfaca Control documents as described above for each interfaca installed.
The City shall:
a. Review the System Specification documents submitted by Tiburon and identify, in writing, any
specific deficiencies found.
Completion Criteria:
This task is considered complete when the City notifies Tiburon in writing of the receipt and acceptance of
the CADfTi System Specification documents. The City shall not unreasonably delay such notification.
CADfTi
Task 12:
CADfTI Functional Testing
Objective:
Perform functional tests of all CADfTi systems.
Task Description:
Following unit testing of each individual system component, Tiburon will demonstrate the applicable
functions and features for all installed systems. The Final System Specification documents will serve as
the guidelines for these demonstrations. The City staff will perform functional testing of the individual
components of all systems and subsystems with assistance of Tiburon personnel.
Responsibilities:
Tiburon shall:
a. Utilize the final, updated version of the System Specification documents for purposes of functional
testing.
b. Certify all applicable software and systems as ready for functional testing.
c. Demonstrate the tailored functions of the installed systems, using the System Specification
documents as a test guideline.
d. Provide system operational assistance to the City staff in the entering of test data.
e. Review any discrepancies in functionality identified by the City.
f. Software or documentation shall be modified prior to cut-over, as needed, to correct the
discrepancies as identified. If the discrepancy exists with the software, then the modification shall
be made to the software and also to the documentation.
g. Verify that the CADfTi system has satisfactorily completed the Functional Testing tasks.
Page 13 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
The City shall:
a. Provide personnel for entry of test data.
b. Test and verify each function identified in the System Specification documents as to its operation
as documented.
c. Document each discrepancy between system functionality and the System Specification
documents.
d. Work with Tiburon to identify the type of correction needed to ensure that each system conforms
to the System Specification documents.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies all major system and
subsystem functions have been demonstrated to operate in accordance with the System Specification
documents.
Task 13 :
Final CADnI Equipment Installation
Objective:
Install all remaining cables, modems, hubs, routers, printers, workstations and other
equipment required for production operation.
Task Description:
Prior to the System Integration Test, described in the following task, all remaining computer,
communications and related components will be installed. The City will be responsible for the installation
of all equipment not provided by Tiburon as a contract deliverable.
Responsibilities:
Tiburon shall:
a. Provide the City with software configuration diskettes and installation instructions for any
remaining workstations to be loaded with Tiburon licensed software.
The City shall:
a. Provide, configure and install all remaining CADITi equipment.
b. Install all remaining network, cabling and associated equipment..
c. Complete any required console and related modifications.
d. Provide and install any remaining network cables and verify both network and PC operation.
e. Perform any site modifications to allow successful equipment installation
f. Provide and install all necessary UPS equipment.
g. Install and verify the operation of all City-installed workstation system software.
Page 14 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
Completion Criteria:
This task is complete when all equipment required for production operation has been installed and tested.
Task 14 :
CADnI System Integration Testing
Objective:
Perform integration testing of all CADfTi systems and interfaces.
Task Description:
Following functional testing of each individual system component. Tiburon will demonstrate all internal
and external interfaces to ensure that the combined systems operate together as defined in the CADfTi
System Specification document. City staff will conduct the integration tasting of the overall public safety
system.
Responsibilities:
Tiburon shall:
a. Certify the interfaces as ready for integration testing.
b. Demonstrata all intar-systam communications between installed Tiburon systems and between
Tiburon and non-Tiburon systems, according to the CADfTi System Specification documents.
c. Assist the City in testing each interface.
d. Review any discrepancies that are identified by the City.
e. Provide software or documentation modifications as needed to correct the discrepancies. If the
discrepancy exists with the software. Tiburon shall repair the software. If the discrepancy is with a
third party product. Tiburon shall provide documentation to allow correction by a third party.
f. Verify that the CADfTI system has satisfactorily completed the Systems Integration Testing tasks.
The City shall:
a. Conduct testing and verify all inter-system communications between installed Tiburon systems
and between Tiburon and non- Tiburon systems to ensure conformance with the approved
System Specification documents.
b. Document each discrepancy between system functionality and the System Spacjfication
documents.
c. Work with Tiburon to identify the type of correction needed to ensure that each system conforms
to the System Specification documents.
Completion Criteria:
This task is considered complete when Tiburon certifies and City verifies the internal and external CADfTi
interfaces. listed as deliverables in the contract document. have been demonstrated according to the
System Spacjfication documents.
Page 15 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Task 15:
CADlTI Techn/caVUser Training and Documentation
ObJective:
Conduct CADITi technical and user training.
Task Description:
A training program will be developed and scheduled exclusively for the City. The training program will be
conducted. at a City facility or location and will instruct City personnel on the use of the systems and City
Technical personnel on the operation and support of the installed systems. A set of user and technical
documents. will be provided for all installed systems.
Certain training classes listed within this section may take place prior to the general training task or
conjunction with the installation and integration of specific subsystems (e.g.. geographic systems. mobile
computing systems. reporting systems).
Responsibilities:
Tiburon shall:
a. Provide a training plan outlining course objectives, course content and other information that is
pertinent to the CAD functionality covered in the training table.
b. Provide CADITi training for the City Technical and Training staff members for all Tiburon licensed
software installed, and on a mutually agreed to schedule. Training will be provided on all
standard shifts. not to exceed eight consecutive hours per 24-hour period.
c. Provide one (1) complete set of printed training materials. including lesson plans for the courses
in the form of reproducible black & white masters and machine-readable documents in Microsoft
Word 97 or higher format, besed upon Tiburon's documentation standard at the time of delivery.
Training matertals to be delivered 10 business days prior to training.
d. Provide one (1) complete set of technical and user manuals for all Tiburon systems installed in
the form of reproducible black & white masters and machine-readable documents in Microsoft
Word 97 or higher format, based upon Tiburon's documentation standard at the time of delivery.
Page 16 of 66
Version 3.4
CAD Browser Training 8 hours 8 1
Supervisory Functions
(Must also attend Call Taker and 4 hours 8 1
Dis tchin Function classes
Reformatter Training 12 hours 8 1
GCT User Training 16 hours 1-2 1
File and Table Maintenance 40 hours 8 1
CARS 0 ration 8 hours 8 1
System Administration 16 hours 8 1
MSS System Administration 8 hours 8 1
MSS User 8 hours 8 1
MDS User 16 hours 8 1
FAS 8 hours 8 1
The City shall:
a. Designate and assign personnel to receive training not to exceed the class size listed in the table
above.
b. Be responsible for ongoing training for CADfTi end users after the completion of Tiburon's training
program (new hires. refresher courses etc.)
c. Provide suitable classroom facilities with computer workstation equipment for each staff member
participating in the training session.
d. Provide suffICient copies of the documentation supplied by Tiburon to support all students in the
training classes.
e. Ensure that appropriate City Training personnel are available to actively participate in the
scheduled training programs.
f. Provide one workstation per trainee and one workstation for the trainer.
g. Provide students with basic Windows literacy.
h. Pay for travel and per diem expenses for City staff electing to attend any off-site training classes
offered by Tiburon and selected by the City.
Page 17 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Completion Criteria:
This task is considered complete when Tiburon completes the scheduled technical and user training
described in above table.
Task 16 :
CADlTI Performance Test
ObJective:
Demonstrate CADfTi system performance.
Task Description:
This task will require Tiburon to demonstrate CADfTi performance and reliability levels according to
Attachment A of this SOW. Some or all of these tests may take place prior to production cutover with the
City's approval.
Responsibilities:
Tiburon shall:
a. Define and provide the measurement process to record the results of the performance tests.
b. Assist the City in performing the test process.
c. Make any software modifications required in the event that CADfTi does not meet the
performance criteria.
The City shall:
a. Provide the site and facilities necessary for the performance of the test script.
b. Work with Tiburon to develop the final script of transactions to be tested.
c. Provide City staff to enter data and CADfTi transactions during the test period.
d. Perform the performance test script with the assistance of Tiburon.
e. Ensure that the results of the performance test are within the proposed limits.
f. Work with Tiburon to conduct System Performance Tests.
Completion Criteria:
CADfTi will be demonstrated to meet Minimum Performance Criteria. Approximately one month prior to
the start of the performance demonstration, City staff and Tiburon will agree on a test script that conforms
to the numbers and types of transactions to be tested on the CADfTi system.
Page 18 of 66
Version 3.4
Task 17 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
CADlTI OperaUonal CerllflcaUon and ProducUon Cutover
Objective:
Certify CADfTi and cutover production status.
Task Description:
Once functional and integration testing is complete and Minimum Performance Criteria has been met,
Tiburon will certify CADfTi for operational status and then assist the City in placing CADfTi into production
status with on-site staff until complete, but not to exceed 8 hours of on-site staff time.
Responsibilities:
Tiburon shall:
a. Notify the City when the CADfTi system is certified and ready for production operation.
b. Assist the City steff in placing CADfTi into a production status.
c. Monitor the initial operation of CADfTi and answer any operational questions by the City.
d. Assist the City staff in utilizing the system and the computer operations staff in supporting the
system.
The City shall:
a. Place the software into production within ten (10) business days following certification and begin
operational use in consultation with Tiburon and in accordance with the detailed Project Schedule
developed in Task 3.
b. Perform necessary data-base backups on a scheduled basis based upon Tiburon's written
recommendations, and store these beckups in a secure location.
Compietlon Criteria:
This task is considered complete when each system is certified by Tiburon to be ready for productive use,
and accepted in writing by the City, and production operation has begun.
Task 18 :
CADlTI System Reliability TesUng
Objective:
Verify the level of reliability of CADfTi in a production environment.
Task Description:
This task will verify that the CADfTi system demonstrates reliable operation in a production environment
prior to accepting the system and moving it into maintenance.
Responsibilities:
Tiburon shall:
a. Verify that CADfTi has successfully completed the CADfTi Functional, Integration and
Performance Testing tasks.
b. Respond in a timely manner to all problems or system failures detected.
Page 19 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
c. Provide system corrections needed to restore full system operation in the event of a failure.
The City shall:
a. Utilize the CADITi system in a production environment.
b. Monitor the operation of CADITi.
c. Log all occurrences of system failures.
d. Contact Tiburon personnel in a timely manner in the event of system problems or failures.
e. Begin system monitoring in support of the maintenance period.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies the successful completion of
reliability testing es stated in Attachment A of the SOW. Upon the successful completion of performance
and reliability testing, the system will be considered accepted and it will move into maintenance.
Task 19
Mobile Data System (MDS) Softwarelnstallat/on
ObJective:
Install and test the Mobile Data System software on the City-provided Mobile Data Computer (MDC)
network. Develop, install and tast the CADITi interlace to, and in support of, the MDC network. Develop
install and test the Mobile Software modificetion in support of Vehicle Locate functionality. Install a pilot
set of MDC software and demonstrate operation in the City's environment. Conduct tasting of the CADITi
dispatch functions and mobile mapping functionality as applicable. (Mobile ARS functionality is provided
w~hin RMSITi related tasks). Provide the City with software and training to allow the installation of all
remaining MDC software.
Task Description:
Tiburon will load the MDC software on a maximum of five (5) MDC units, for testing and demonstration
purposes. It is assumed that these units will be integrated within the same wireless environment as will be
used in live operation of the system. Interface testing will include the demonstration of mobile dispatch
messages, status changes, inquiries to local CADITi files and the display of the associated response
messages. Data download of CADITi information to the ARS application is part of the RMSITi activities.
The wireless MDS environment will communicate with CADITi through an RNC interface.
Responsibilities:
Tiburon shall:
a. Install Tiburon software on up to five (5) MDC units and provide training, as defined in Task 15
CADITi Technical/User Training and Documentation, to City personnel for the purpose of the City
installing Tiburon software on the remaining units. Installation and training shall not exceed one
day.
b. Develop, install and test the CADITi interface software to communicate with the network of MDC
computers in the RNC environment.
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c. Develop, install and test the Mobile Software modification to provide Vehicle Location
functionality.
d. Demonstrate the primary operation of this pilot set of mobile units for the purpose of receiving
dispatch messages, entering status changes, displaying data from CADITi data files, and if
available at the time of this test, inquiries into remote databases.
The City shall:
a. Provide the installation site and related support for the installation of the base station and antenna
equipment, if necessary.
b. Equip up to five (5) pilot vehicles with mobile radios, antennas and MDCs, providing any
necessary vehicle modification to accept this equipment.
c. Provide all required mobile hardware, including radio, MDC, modem and cabling.
d. Confirm successful integration between the mobile unit and the existing wireless network.
e. Be responsible for the installation and integration of MDC mounting in vehicles.
f. Provide the staff necessary to tast the pilot mobile configuration with CADITi.
g. Following successful pilot testing of this network, take responsibility for the installation of radio,
antenna and MDC equipment and software in all remaining City vehicles.
h. Install and configure the Tiburon-provided MDS software on all remaining MDC's, whether fixed
or mobile.
i. Train mobile users.
Completion Criteria:
This is considered complete when the ability to receive digital dispatch information, enter status changes
and access CADITi data files and Mobile Maps as applicable can be demonstrated on the complete set of
up to five (5) pilot vehicles. The installation, tast and demonstration of the entire mobile computer network
are not required for task completion.
Task 20
MDS Operational Certification and Production Cutover
Objective:
Certify MDS and cutover production status.
Task Description:
Once functional and integration testing is complete, Tiburon will certify each system for operational status
and then assist the City in placlng each system into production status with on-site support until complete,
but not to exceed 8 hours of on-site support.
Responsibilities:
Tiburon shall:
a. Notify the City when the MDS system is certified and ready for production operation.
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b. Assist the City staff in placing MDS into a production status.
c. Monitor the initial operation of MDS and answer any operational questions by the City.
d. Assist the training staff in utilizing the system and the computer operations staff in supporting the
system.
The City shall:
a. Place the software into production within ten (10) business days following certification and begin
operational use in consultation with Tiburon and in accordance with the Project Schedule.
b. Perfonn necessary database backups on a scheduled basis based upon Tiburon's written
recommendations, and store these backups in a secure location.
Compietion Criteria:
This task is considered complete when each system is certified by Tiburon to be ready for productive use,
and accepted in writing by the City, and production operation has begun. The system will then move into
maintenance.
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Statement of Work
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Task 21 :
RMSlTI Business Practice Review
Objective:
Review and define RMSfTi system requirements.
Task Description:
On-site meetings at a City facility will be held for each Tiburon RMSfTi subsystem to be delivered within
this Statement of Work. for the purpose of system functionality validation, identification of tailoring
requirements, and the implementation of extemal interfaces. All review meetings will be supplemented
with additional reviews, where required. to define all intemal and external system interfaces. All modules
identified will be demonstrated to aid in the analysis of the systems' functionality.
Using Tiburon's RMSfTi (Baseline) Specification, and the Interface Control Document (ICD), included as
Attachment C to this SOW, Tiburon will work with the appropriate City staff to identify and document all
tailoring requirements for eech Tiburon system and for each interface to be installed. This information will
be summarized in a Change List document to be mutually agreed upon by Tiburon and the City.
Standard system tailoring includes the renaming of agency-specific data elements as well as defining
site-specific parameters. It does not include modificetions to the application software. database layouts.
report output formatting. or interfaces to internal or external databases or systems. All system changes
that result in such modification are considered system customization, and, if not included as specific
project deliverables. will be on a change-order basis at additional cost, to be implemented after project
completion and acceptance. Output reports that would normally contain an agency description in the title
will reflect the appropriate agency's name.
Responsibilities:
Tiburon shall:
a. Provide up to three (3) consecutive workdays of on-site support to review. with City personnel.
Tiburon's RMS/Ti. and associated subsystems. identify those items to be tailored and provide a
categorized list. if any. of potential customization items to be addressed during the post
implementation phase. Should this task require additional time on site, Tiburon will provide the
necessary staffing to ensure successful completion of this task. If potential delays are the result
of City issues, Tiburon will be entitled to relief on additional staff efforts.
b. Conduct detailed system demonstrations to aid in the Business Practice Review process.
c. Review the appropriate Baseline Specification documents and Interface Control documents with
the appropriate City personnel and document any changes and/or corrections that are mutually
agreed upon in a Change List document.
d. Provide. on request. currently existing information. record layouts and documents necessary to
establish interfaces with all local and remote systems and facilities.
e. Analyze. with City personnel, the Interface Control Document, included as Attachment C
regarding those interfaces directly related to the RMS application.
f. Review all RMS/Ti interfaces, listed in Attachment C, to be implemented according to the
Interface Control Document. Review interface specifications and issues to be addressed and
documented. including any applicable information to be added to the Change List document.
j. Review and validate. with the City, all hardware configurations before the City orders equipment.
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The City shall:
a. Provide, upon request, currenUy existing information, data, records, documents and make such
design decisions as may be reasonably required to document changes necessary for the Tiburon
systems.
b. Provide detailed specifications and definitions for all interfaces listed under Task 28 to non-
Tiburon systems.
c. Ensure that appropriate City personnel are present and actively participating in scheduled
Business Practice Review meetings.
d. Review the appropriate Baseline Specification documents and Change List documents submitted
by Tiburon and identify in writing any specific deficiencies found.
e. Procure equipment and deliver to Tiburon staging location.
Completion Criteria:
This task is considered complete upon receipt of the City's written approval of the Change List
document(s), except for any pending items agreed to by both parties and so identified by the City in
writing. Additionally, the City and Tiburon shall agree on the hardware configuration required to support
the system ouUined in this task.
Task 22 :
Develop RMS/TI Project Plan
Objective:
Establish the RMSlTi and associated subsystems Project Plan
Task Description:
The objective of this task is to finalize the Project Plan for RMSlTi activities based upon the requirements
identified and the associated project objectives, plans, schedules, approvals, priorities and inter-
dependencies among tasks. The resulting document defines the specific project tasks to be completed,
documents the final Project Plan and schedule for each major RMSlTi subsystem.
Tiburon shall:
a. Review with City personnel the identified implementation tasks, priorities, inter-dependencies and
other requirements needed to establish the RMSlTi and associated subsystems Project Plan.
b. Prepare the RMSlTi and associated subsystems Project Plan document and deliver to the City.
c. Review the Project Plan with City personnel and make changes and/or corrections that are
mutually agreed upon.
The City shall:
a. Analyze with Tiburon project personnel the identified requirements and make such
implementation decisions as may be reasonably required to finalize the RMSlTi and associated
subsystems Project Plan.
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b. Review the RMSrn and associated subsystems Project Plan and identify in writing any specific
deficiencies found.
Completion Criteria:
This task is considered complete when the City notifies Tiburon in writing of receipt and acceptance of the
RMSlTi and associated subsystems final Project Plan. The City shall not unreasonably delay such
notification.
Task 23 :
Order RMSlTI Hardware and Stage RMSlTI Hardware and Software by Tlburon
Objective:
Orderlship/instalVtest principal RMSrn hardware and software components and system
software, at the designated Tiburon staging site. The City is responsible for procuring all
equipment.
Task Description:
Following the completion of the Project Plan developed in Task 22, the City will install the complete
RMSlTi hardware configuration at the designated Tiburon staging site.
Responsibilities:
Tiburon shall:
a. Work with the City in verifying the RMSlTi hardware configuration prior to ordering.
b. Provide a staging site adequate for the installation, operation and maintenance of the necessary
computer and workstation equipment to stage the system.
The City shall:
a. Work with Tiburon in verifying the RMSlTi hardware configuration prior to ordering.
b. Order and ship to Tiburon's staging center rapresentative server and workstation equipment
needed to supporl initial operating software installation, tailoring and demonstration of the
software products.
Completion Criteria:
This task is considered complete when the RMSlTi hardware system and associated components have
been installed by the City and successfully tested by Tiburon. The City is welcome to visit the Tiburon
staging center to validate the installation of the baseline software and the operation of the hardware. The
City is responsible for travel costs associated with this visit.
Task 24 :
RMSlTI System and Subsystem Tailoring
Objective:
Provide RMSrn system tailoring as specified in the City-approved Change List document.
Task Description:
All RMSrn software tailoring is the responsibility of Tiburon, with the Initial phases being performed in
Tiburon's Development Center, based upon the Change List Document.
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Responsibilities:
Tiburon shall:
a. Tailor the application software in accordanca with the Change List Document.
The City shall:
a. Be available, via telephone or at the City site during normal City business hours, to address and
answer questions that arise during system tailoring.
b. Respond to these requests in a timely manner to avoid impacting the overall Project Schedule
developed in Task 22.
Completion Criteria:
This task is considered complete when Tiburon certifies and C~y verifies that the necessary software
systems have been tailored, are installed and unit tested and approved.
Task 25 :
RMSlTI On.Site Hardware and Software Installation
ObJective:
Install and test the RMSfTi hardware and software components at the City site.
Task Description:
All applicable RMSlTi application hardware and software will be installed and loaded at the City site.
Responsibilities:
Tiburon shall:
a. Install and test the requisite software.
b. Build the RMSlTi file structure.
c. Install RMSlTi licensed software within this configuration.
d. Test the initial operation of the RMSlTi system.
The City shall:
a. Ship equipment from staging location and install at City site.
b. Provide all requisite hardware and a site adequate for the instellation, operation and maintenance
of all computer and workstation equipment.
c. Provide, instell and integrate any City-provided hardware, including communication lines,
modems, hubs, routers, cabling and other components necessary for system operation and
maintenance.
d. Assume responsibility for any modifications to any furniture as required for workstation operation
and maintenance.
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e. Instell and verify operation of interfaces to any City-provided networks.
f. Provide TCP/IP communications support for any existing networks, workstations and printers that
are to have access to the RMS/Ti applications.
g. Install and test all remote workstations and communications equipment.
h. Assist Tiburon, during this installation phase, as questions and issues arise conceming system
configuration.
i. Provide Tiburon personnel access to facilities and system components seven days per week and
24 hours per day, subject to the City's approval.
Completion Criteria:
This task is considered complete when the RMSlTi hardware and application modules have been
installed and successfully tested.
Task 26 :
RMSlTllnltJal Data File Conversion
Objective:
Perform initial data file conversion and testing.
Task Description:
This task provides for the conversion of City data files, to be defined during the RMSlTi Business Practice
Review, Tesk 21 and initial loading of the associated RMS/Ti files. File conversion takes place at two key
points in the project: (1) this task, where the initial conversion process is developed and tested, and (2)
immediately prior to production cutover, where the then-current City data files are converted for use by
RMS/Ti. Tiburon and the City acknowledge that data conversion is limited to the data that can be mapped
to the RMSlTi database.
Responsibilities:
Tiburon shall:
a. Working with the City, create field mapping definitions and transfer data formats, that specify
which existing data fields are to be converted to which RMSlTi data fields, and which data fields
are not to be converted.
b. Prepare the required conversion software to accept the files provided by the City and to create
the necessary RMS/Ti data files.
c. Accept the sample data to be converted, and perform the data conversion process to load the test
files on RMS/Ti.
d. Review the conversion process and the resulting files with the City and, in case of problems,
identify whether the problem needs to be corrected by Tiburon or by the City, or both.
e. Deliver converted data to the City for review.
The City shall:
a. Assist Tiburon in defining the code table mapping definition for all data to be converted for use by
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Stet.m.nt of Work
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RMSfTi, and implement this plan during the creation of the required ASCII translation files.
b. Purge unnecessary records to ensure that the ASCII filas provided Tiburon only contain records
the City intends Tiburon to convert prior to the data conversion process.
c. Provide Tiburon with a representative sample of the data to be converted, on mutually agreeable
transmission media (e.g., diskette).
d. Review the conversion process and the resulting files with Tiburon and, in case of problems
caused by the City, provide an updated set of files for conversion and re-testing.
Completion Crlt.ria:
This task is considered complete after Tiburon has notified the City in writing of the successful
conversion, validation and review of the representative set of data from each file, and the City notifies
Tiburon in writing of acceptance of the review and validation. The City shall not unreasonably delay such
notification. Actual data conversion of the complete production sat of existing City files will take place as
part of Task 34.
Task 27 :
Automated R.portlng Syst.m (ARS) Installation
Objectlv.:
Implement Tiburon's ARS client software on a pilot set (5) of client workstations to
demonstrate the operation of the ARS in the City mobile environment. Provide City with
software and training to allow the installation of all remaining ARS software on remaining
workstations by City staff.
D.scrlption:
Tiburon will install a pilot set of ARS Activity Reporting software on City-provided mobile workstations and
demonstrate ARS functionality. The City is then responsible for the installation of the applicable ARS
software on the remaining workstations. Wireless downloading of ARS data will be fully dependent upon
the ability of the existing wireless infrastructure to accommodate this functionality.
R.sponslblllti.s:
Tiburon shall:
a. Install with the City's assistance, the ARS Field Reporting PC software that contains the
appropriate tailoring as identified in Task 21, on up to five (5) mobile computer workstations.
b. Provide the City with software training, and an installation guide, necessary for the installation of
ARS on all remaining workstations as listed in Task 33, RMSITi Technical/User Training and
Documentation
The City shall:
a. Provide the staff necessary to test the pilot ARS configuration.
b. Install and configure the Tlburon-provlded ARS software on all remaining workstations.
Compl.tion Criteria:
This task is considered complete when Tiburon certifies and the City verifieS incident data is successfully
entered through the Automated Reporting System and ARS functionality performs according to the
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Change List on the five pilot workstations. The installation, test and demonstration of ARS operating on all
computers is not required for task completion.
Task 28 :
RMSfl'i System interfaces
Objective:
Design, develop, install and test RMSiTi System Interfaces.
Task Description:
Once the equipment and tailored software have been installed on the City premises, the following
interfaces, will be developed, installed and tested:
o Bar code for Property/Evidence
o CLETS via San Bemardino County Message Switch (TCP/IP)
o RMS upload to Pawn - Pawn-to-CLETS
o Tiburon dial-in access
Responsibilities:
Tiburon shall:
a. Design, develop, install, tailor and unit test all software required for the interfaces listed above,
resulting in their operating in accordance with the appropriate Baseline Specificetion, Change List
and/or Interface Control documents.
The City shall:
a. Provide, on request, currenUy existing information, record layouts and documents necessary to
establish intarfaces with alllacel and remote systems end facilities.
b. Assume responsibility for any outside system changes that may affect the interface specifications as
defined in the appropriate Baseline SpecifICation documents, Changa List and Interface Control
documents.
c. Provide and install all communications lines and equipment not provided by Tiburon as deliverables
according to the contract documents.
d. Provide all required liaison support with the agencies and vendors required to support the interfaces.
e. Provide San Bernardino County message switch access, routers and associated equipment.
f. Provide all required liaison support with the agencies and vendors, required to support the San
Bernardino County Message Switch connection.
g. Ensure that the nacessary technical support is made available for installation, testing and
demonstration of the interfaces.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies each interface is installed
and unit tested.
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Task 29 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
Deliver RMS/TI System Specification documents
Objective:
Document and deliver RMSrn final System Specification document.
Task Description:
The information gathered and documented in Task 21, RMSrn Business Practice Review, and during
subsequent points in the project, will be used to modify the appropriate Baseline Specification documents
to reflect the specific changes required for implementation. The resulting documents will reflect the
unique tailoring requirements of the City, while retaining ongoing compatibility with Tiburon's baseline
RMSlTi product.
Responsibilities:
Tiburon shall:
a. Prepare System Specification documents as described above for each RMSlTi system to be
installed.
b. Prepare Interface Control documents as described above for each RMSrn interface installed.
The City shall:
a. Review the System Specification documents submitted by Tiburon and identify, in writing, any
specific deficiencies found.
Completion Criteria:
This task is considered complete after Tiburon submits the RMSlTi System Specification documents to
the City and the City notifies Tiburon in writing, within ten (10) business days of receiving the documents,
of its acceptance.
Task 30 :
RMS/TI Functional Testing
Objective:
Perform functional tests of all RMSlTi systems.
Task Description:
Following unit testing of each individual system component, Tiburon will demonstrate the applicable
functions and features for all installed systems. The final System Specification documents will serve as
the guideline for these demonstrations. The City staff will perform functional testing of the individual
components of all systems and subsystems with assistance of Tiburon personnel. The City test data may
include converted sample data and/or manually entered data.
Responsibilities:
Tiburon shall:
a. Utilize the final, updated version of the System Specification documents for purposes of functional
testing.
b. Certify all applicable software and systems as ready for functional testing.
c. Demonstrate the tailored functions of the installed systems, using the System Specification
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documents as a test guideline.
d. Provide system operational assistance to the City staff in the entering of test data.
e. Review any discrepancies in functionality identified by the City.
f. Software or documentation shall be modified prior to cut-over, as needed, to correct the
discrepancies as identified.
The City shall:
a. Provide personnel for entry of test data.
b. Verify each function identified in the System Specification documents, as to its operation, as
documented.
c. Document each discrepancy between system functionality and the System Specification
documents.
d. Work with Tiburon to identify the type of correction needed to ensure that each system conforms
to the System SpecifICation documents.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies all major system functions
have been demonstrated to operate in accordance with the System Specification documents.
Task 31 :
Final RMSlTI Equipment Installation
ObJective:
Install all remaining cables, modems, hubs, routers, printers, workstations and other
equipment required for production operation.
Task Description:
Prior to the System Integration Test, all remaining computer and communications related components will
be installed. The City will be responsible for the installation of any equipment not provided by Tiburon as
a contract deliverable.
Responsibilities:
Tiburon shall:
a. Provide the City with software configuration diskettes and installation instructions for any
remaining workstations to be loaded with Tiburon licensed software.
The City shall:
a. Provide, configure and install all remaining RMSm requisite equipment.
b. Complete any required console and related modifications.
c. Provide and install any remaining network cables and verify both network and PC operation.
d. Perform any site modifications to allow successful equipment installation
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e. Provide and install all necessary UPS equipment.
f. Install and verify the operation of all City-installed workstation system software and RMSfTi
software.
Completion Criteria:
This task is complete when all equipment required for production operation has been installed and
successfully tested.
Task 32 :
RMSlTI System Integration Testing
Objective:
Perform integration testing of all RMSfTi systems and interfaces.
Task Description:
Following functional testing of each individual system component, Tiburon will demonstrate all internal
and external interfaces to ensure that the combined systems operate together as defined in the RMSfTi
System Specification document. City staff will conduct the integration testing of the overall public safety
system.
Responsibilities:
Tiburon shall:
a. Certify the interfacas as ready for integration testing.
b. Demonstrate all inter-system communications between RMSlTi. ARS. and City systems and
workstations. in accordanca with the System Specification documents.
c. Assist the City in testing each interfaca.
d. Review any discrepancies identified by the City.
e. Provide software or documentation modifICations as needed to correct the discrepancies.
The City shall:
a. Conduct testing and verify all inter-system communications between installed Tiburon systems
and between Tiburon and non- Tiburon systems to ensure conformance with the approved
System Specification document and Interface Control Document.
b. Document each discrepancy between system functionality and the System Specification
documents.
c. Work with Tiburon to identify the type of correction needed to ensure that each system conforms
to the System SpecifICation documents.
Completion Criteria:
This task is considered complete when Tiburon cartifies and the City verifies the internal and external
interfaces and other Tiburon licansed software. listed as deliverables in the contract document. have
been successfully demonstrated according to the System Specification and Interfaca Control documents.
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Task 33 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
RMSlTI Techn/caVUse, Training and Documentation
ObJective:
Conduct RMSfTi technical and user training.
Task Description:
A training program will be developed and scheduled exclusively for the City. The training program will be
conducted at a City facility or location and will train City Training personnel on the use of the systems and
City Technical personnel on the operation and support of the installed systems. A set of user and
technical documents will be provided for all installed systems.
Certain training classes listed within this section may take placa prior to the general training task or
conjunction with the installation and integration of specific subsystems (e.g., geographic systems, mobile
computing systems, reporting systems).
Responsibilities:
Tiburon shall:
a. Provide a training plan outlining course objectives, course content and other information that is
pertinent to the RMSfTi applications covered in the training table.
b. Provide RMSfTi training for a designated set of City Technical and Training staff members for all
Tiburon software installed, and on a mutually agreed to schedule. Training will be provided on all
standard shifts, not to excaed eight hours per 24-hour period.
c. Provide one (1) complete set of printed training materials, including lesson plans for the courses
in the form of reproducible black & white masters and machine-readable in Microsoft Word 97 or
higher format, based upon Tiburon's documentation standard at the time of delivery. Training
materials to be delivered 10 business days prior to training.
d. Provide one (1) complete set of technical and user manuals for all Tiburon systems installed in
the form of reproducible black & white masters and machine-readable documents in Microsoft
Word 97 or higher format, based upon Tiburon's documentation standard at the time of delivery.
e. The number and duration of training classes to be provided are as follows.
General RMSfTI
Common Stem Administration
16 hours
10
1
General RMS Administration
24 hours
10
1
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The City shall:
a. Designate and assign personnel to receive training, in groups, not to exceed the class size listed in
the teble above.
b. Provide suiteble classroom facilities with computer workstetion equipment for each steff member
participating in the training session.
c. Provide sufficient copies of the documentation supplied by Tiburon to support all students in the
training classes.
d. Ensure that appropriate City Training personnel are available to actively participate in the scheduled
training programs.
e. Be responsible for ongoing training for CADITi end users after the completion of Tiburon's training
program (new hires, refresher courses etc.)
f. Provide any desired video taping equipment and services for the purpose of taping training classes
for the purpose of future training of City staff.
g. Provide students with basic Windows literacy.
h. Provide one workstation per trainee and one workstation for the trainer.
i. Pay for travel and per diem exPenses for City staff electing to attend any off-site training classes
offered by Tiburon and selected by the City.
Completion Criteria:
This task is considered complete when the scheduled technical and user training on each installed
system has been completed.
Task 34 :
RMS/TI Final Data Conversion
Objective:
Perform final data file conversion and testing
Task Description:
This task provides for the conversion of the specified City data files to provide for the final loading of the
associated RMSlTi files.
Responsibilities:
Tiburon Shall:
a. Accept the complete set of data files to be converted, and execute the conversion programs
developed, tested and verified in Task 26.
b. Compare converted data with legacy date to verify the accuracy of the data conversion process.
c. Review the conversion process and the resulting files with the City and, in case of problems,
identify whether the problem needs to be corrected by Tiburon or by the City, or both.
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d. Deliver converted data to the City for review.
e. Notify the City of any problems associated with the data conversion, with a plan for correction,
whether due to problems with the Tiburon conversion process or with the City-provided data.
The City shall:
a. Purge unnecessary records to ensure that the ASCII files provided Tiburon only contain data the
City intends Tiburon to convert prior to the data conversion process.
b. Review the conversion process and the resulting files with Tiburon and, in case of problems
caused by the City, provide an updated set of files for conversion and re-testing.
c. Provide Tiburon with the complete set of data files to be converted, as applicable.
d. Address errors in corrected data, should problems arise during the final conversion process due
to errors, omissions or changes to the data provided by the City.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies the successful conversion of
the final set of data.
Task 35 :
RMS/TI Operetlonal Certification and System Cutover
ObJective:
Certify RMSlTi and cutover production status.
Task Description:
Once functional and integration testing is complete, Tiburon will certify RMSlTi for operational status,
execute all applicable file conversion procedures and then assist the City in placing the system in
production status with on-site staff for up to five days, not to exceed 8 hours per day. The City may wish
to delay the actual cutover of specific subsystems until other subsystems have been in use and are being
used satisfactorily. If delays in cutover of any RMS modules are requested by the City, Tiburon is not
required to be on-site as each module is put into service.
Responsibilities:
Tiburon shall:
a. Certify in writing to the City when each system is ready for production operation.
b. Assist the City staff in placing each system into a production status, either on-site or via remote
support.
c. Monitor the initial operation of RMSlTi, technically and functionally for up to five (5) calendar days
following initial cutover and answer any operational questions by the City. If specific modules are
delayed for cutover, Tiburon will support those modules on-line in the mode of warranty support.
d. Assist the training staff in utilizing the system and the computer operations staff in supporting the
system.
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The City shall:
a. Place the software into production and begin operational use in consultation with Tiburon and in
accordance with the Project Schedule developed in Task 21.
b. Perform necessary database backups on a scheduled basis based upon Tiburon's written
recommendations, and for store these backups in a secure location.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verities each system is certified by
Tiburon to be ready for productive use. The subsystems do not have to be placed into production
operation for this task to be complete.
Task 36 :
RMSlTI Performance and Re//ablllty Test
Objective:
Demonstrate RMS system performance and reliability.
Task Description:
This task will require RMSlTi to demonstrate performance and reliability levels according to the customer
approved. as built, system speciflC8tion. The testing parameters for this task are described in Attachment
B of the SOW. Some or all of these tests may take place prior to production cutover with the City's
approval.
Tiburon shall:
a. Defme and provide the measurement process to record the results of the performance tests.
b. Assist the City in performing the test process.
The City shall:
a. Work with Tiburon to develop the final script of transactions to be tested. ,
b. Provide City staff to enter data and RMS transactions during the test period.
c. Perform the performance test script with the assistance of Tiburon.
d. Ensure that the results of the performance test are within the specified limits.
e. Work with Tiburon to conduct System Performance Tests
Completion Criteria:
This task is considered complete when Tiburon certifies in writing and the City verities in writing the
successful completion of performance and reliability testing. The system will then move into maintenance.
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Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
Task 37 :
CMS/TI Bus;ness Practice Review
Objective:
Review and define CMSm system requirements.
Task Description:
On-site meetings at a City facility will be held for each Tiburon CMSm subsystem to be delivered within
this Statement of Work, for the purpose of system functionality validation, identification of tailoring
requirements, and the implementation of extemal interfaces. All review meetings will be supplemented
with additional reviews, where required, to define all intemal and extemal system interfaces. All modules
identified will be demonstrated to aid in the analysis of the systems' functionality.
Using Tiburon's CMSfTi (Baseline) Specification, and the Interface Control Document (I CD), included as
Attachment C to this SOW, Tiburon will work with the appropriate City staff to identify and document all
tailoring requirements for each Tiburon system and for each interface to be installed. This information will
be summarized in a Change List document to be mutually agreed upon by Tiburon and the City.
Standard system tailoring includes the renaming of agency-specific data elements as well as defining
site-specifIC parameters. It does not include modifICations to the application software, database layouts,
report output fonnalting, or interfaces to internal or external databases or systems. All system changes
that result in such modification are considered system customization, and, if not included as specific
project deliverables, will be on a change-order basis at additional cost, to be implemented after project
completion and acceptance. Output reports that would normally contain an agency description in the title
will reflect the appropriate agency's name.
Responsibilities:
Tiburon shall:
a. Provide up to two (2) consecutive workdays of on-site support to review, with City parsonnel,
Tiburon's CMSfTi, and associated subsystems, identify those items to be tailored and provide a
categorized list, if any, of potential customization items to be addressed during the post
implementation phase. Should this task require additional time on site, Tiburon will provide the
necessary staffing to ensure successful completion of this task. If potential delays are the result of
City issuas, Tiburon will be entitled to relief on edditional staff efforts.
b. Conduct detailed system demonstrations to aid in the Business Practice Review process.
c. Review the appropriate Baseline Specification documents and Interface Control documents with the
appropriate City personnel and document any changes and/or corrections that are mutually agreed
upon in a Change List document.
d. Provide, on request, currently existing information, record layouts and documents necessary to
establish interfaces with all local and remote systems and facilities.
e. Analyze, with City personnel, the Interface Control Document, included as Attachment C regarding
those interfaces directly related to the CMS application.
f. Review all CMSITi interfaces, listed in Attachment C, to be implemented according to the Interface
Control Document. Review interface specifICations and issues to be addressed and documented,
including any applicable information to be added to the Change List document.
g. Review and validate, with the City, all hardware configurations before the City orders equipment.
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The City shall:
a. Provide, upon request, currently existing information, data, records, documents and make such
design decisions as may be reasonably required to document changes necessary for the Tiburon
systems.
b. Ensure that appropriate City personnel are present and actively participating in scheduled Business
Practice Review meetings.
c. Review the appropriate Baseline Specificetion documents and Change List documents submitted by
Tiburon and identify in writing any specific deficiencies found.
Completion Criteria:
This tesk is considered complete upon receipt of the City's written approval of the Change List
document(s), except for any pending items agreed to by both parties and so identified by the City in
writing. Additionally, the City and Tiburon shall agree on the hardware configuration required to support
the system outlined in this task.
Task 38 :
Develop CMS/TI Project Plan
Objective:
Establish the CMSITi and associated subsystems Project Plan
Task Description:
The objective of this task is to finalize the Project Plan for CMSlTi activities based upon the requirements
identified and the associated project objectives, plans, schedules, approvals, priorities and inter-
dependencies among tasks. The resulting document defines the specific project tasks to be completed,
documents the final Project Plan and schedule for each major CMSlTi subsystem.
Tiburon shall:
a. Review with City personnel the identified implementation tasks, priorities, inter-dependencies and
other requirements needed to establish the CMSlTi and associated subsystems Project Plan.
b. Prepare the CMSlTi and associated subsystems Project Plan document and deliver to the City.
c. Review the Project Plan with City personnel and make changes and/or corrections that are mutually
agreed upon.
The City shall:
a. Analyze with Tiburon project personnel the identified requirements and make such implementation
decisions as may be reasonably required to finalize the CMSlTi and associated subsystems Project
Plan.
b. Review the CMSlTi and associated subsystems Project Plan and identify in writing any specific
defICiencies found.
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Statement of Work
To exhibit D
To the Agreement for extended service
Completion Criteria:
This task is considered complete when the City notifies Tiburon in writing of receipt and acceptance of the
CMSlTi and associated subsystems final Project Plan. The City shall not unreasonably delay such
notification.
Task 39 :
CMSlTI System and Subsystem Tailoring
Objective:
Provide CMSITi system tailoring as specified in the City-approved Change List document.
Task Description:
All CMSlTi software tailoring is the responsibility of Tiburon, with the initial phases being perfonned in
Tiburon's Development Center, based upon the Change List Document.
Responsibilities:
Tiburon shall:
a. Tailor the application software in accordance with the Change List Document.
The City shall:
a. Be available, via telephone or at the City site during nonnal City business hours, to address and
answer questions that arise during system tailoring.
b. Respond to these requests in a timely manner to avoid impacting the overall Project Schedule
developed in Task 38.
Completion Criteria:
This task is considered complete when Tiburon certifies and City verifies that the necessary software
systems have been tailored, are installed and unit tested and approved.
Task 40 :
CMSlTllnlUal Data File Conversion
Objective:
Perfonn initial data file conversion and testing.
Task Description:
This task provides for the conversion of City data files, to be defined during the CMSlTi Business Practice
Review, Task 37 and initial loading of the associated CMSlTi files. File conversion takes place at two key
points in the projact: (1) this task, where the initial conversion process is developed and tested, and (2)
immediately prior to production cutover, where the then-current City data files are converted for use by
CMSlTi. Tiburon and the City acknowledge that data conversion is limited to the data that can be mapped
to the CMSlTi database.
Responsibilities:
Tiburon shall:
a. Working with the City, create field mapping definitions and transfer data formats, that specify
which existing data fields are to be converted to which CMSlTi data fields, and which data fields
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Statement of Work
To exhibit D
To the Agreement for extended service
are not to be converted.
b. Prepare the required conversion software to accept the files provided by the City and to create
the necessary CMSlTi data files.
c. Accept the sample data to be converted, and perform the data conversion process to load the test
files on CMSfTi.
d. Review the conversion process and the resulting files with the City and, in case of problems,
identify whether the problem needs to be corrected by Tiburon or by the City, or both.
e. Deliver converted data to the City for review.
The City shall:
a. Assist Tiburon in defining the code table mapping definition for all data to be converted for use by
CMSlTi, and implement this plan during the creation of the required ASCII translation files.
b. Purge unnecessary records to ensure that the ASCII files provided Tiburon only contain records
the City intends Tiburon to convert prior to the data conversion process.
c. Provide Tiburon with a representative sample of the data to be converted, on mutually agreeable
transmission media (e.g., diskette).
d. Review the conversion process and the resulting files with Tiburon and, in case of problems
caused by the City, provide an updated set of files for conversion and re-testing.
Completion Criteria:
This task is considered complete after Tiburon has notified the City in writing of the successful
conversion, validation and review of the representative set of data from each file, and the City notifies
Tiburon in writing of acceptance of the review and validation. The City shall not unreasonably delay such
notification. Actual data conversion of the complete production set of existing City files will take place as
part of Task 46.
Task 41 :
Deliver CMSlTI System Specification documents
Objective:
Document and deliver CMSfTi final System SpecifICation document.
Task Description;
The information gathered and documented in Task 3, CMSlTi Business Practice Review, and during
subsequent points in the project, will be used to modify the appropriate Baseline Specification documents
to reflect the specific changes required for implementation. The resulting documents will reflect the
unique tailoring requirements of the City, while retaining ongoing compatibility with Tiburon's baseline
CMSlTi product.
Responsibilities:
Tiburon shall:
a. Prepare System Specification documents as described above for each CMSfTi system to be installed.
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The City shall:
a. Review the System Specification documents submitted by Tiburon and identify, in writing, any specific
deficiencies found.
Completion Criteria:
This task is considered complete after Tiburon submits the CMSlTi System Specification documents to
the City and the City notifies Tiburon in writing, within ten (10) business days of receiving the documents,
of its acceptance.
Task 42 :
CMSlTI FuncUonal Testing
Objective:
Perform functional tests of all CMSITi systems.
Task Description:
Following unit testing of each individual system component, Tiburon will demonstrate the applicable
functions and features for all installed systems. The final System Specification documents will serve as
the guideline for these demonstrations. The City staff will perform functional testing of the individual
components of all systems and subsystems with assistance of Tiburon personnel. The City test data may
include converted sample data and/or manually entered data.
Responsibilities:
Tiburon shall:
a. Utilize the final, updated version of the System Specification documents for purposes of functional
testing.
b. Certify all applicable software and systems as ready for functional testing.
c. Demonstrate the tailored functions of the installed systems, using the System Specification
documents as a test guideline.
d. Provide system operational assistance to the City staff in the entering of test data.
e. Review any discrepancies in functionality identified by the City.
f. Software or documentation shall be modified prior to cut-over, as needed, to correct the
discrepancies as identified.
The City shall:
a. Provide personnel for entry of test data.
b. Verify each function identified in the System Specification documents, as to its operation, as
documented.
c. Document eech discrepancy between system functionality and the System Specification documents.
d. Work with Tiburon to identify the type of correction needed to ensure that each system conforms to
the System Specification documents.
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Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies all major system functions
have been demonstrated to operate in accordance with the System Specification documents.
Task 43 :
Final CMSlTI Equipment Installation
Objective:
Install all remaining cables. modems. hubs. routers. printers. workstations and other
equipment required for production operation.
Task Description:
Prior to the System Integration Test. all remaining computer and communications related components will
be installed. The City will be responsible for the installation of all equipment.
Responsibilities:
Tiburon shall:
a. Provide the City with software configuration diskettes and installation instructions for any remaining
workstations to be loaded with Tiburon licenses software.
The City shall:
a. Provide. configure and install all remaining CMSfTi requisite equipment.
b. Complete any required console and related modifications.
c. Provide and install any remaining network cables and verify both network and PC operation.
d. Perform any site modifications to allow successful equipment installation
e. Provide and install all necessary UPS equipment.
f. Install and verify the operation of all City-installed workstation system software and CMSfTi software.
Completion Criteria:
This task is complete when all equipment required for production operation has been installed and
successfully tested.
Task 44 :
CMSlTI System Integration Testing
Objective:
Perform integration testing of all CMSfTi systems and interfaces.
Task Description:
Following functional testing of each individual system component. Tiburon will demonstrate all internal
and external interfaces to ensure that the combined systems operate together as defined In the CMSfTi
System Specification document. City staff will conduct the integration testing of the overall public safety
system.
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Statement of Work
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To the Agreement for extended service
Responsibilities:
Tiburon shall:
a. Certify the interfaces as ready for integration testing.
b. Demonstrate all inter-system communications between CMSlTi. ARS, and City systems and
workstations. in accordance with the System Specification documents.
c. Assist the City in testing each interface.
d. Review any discrepancies identified by the City.
e. Provide software or documentation modifications as needed to correct the discrepancies.
The City shall:
a. Conduct testing and verify all inter-system communications between installed Tiburon systems and
between Tiburon and non- Tiburon systems to ensure conformance with the approved System
Specification document and Interface Control Document.
b. Document each discrepancy between system functionality and the System Specification documents.
c. Work with Tiburon to identify the type of correction needed to ensure that each system conforms to
the System Specification documents.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies the intemal and extemal
interfaces and other Tiburon licensed software, listed as deliverables in the contract document have been
successfully demonstrated according to the System SpeciflC8tion and Interface Control documents.
Task 45 :
CMSlTI Techn/caVUser Training and Documentation
Objective:
Conduct CMSlTi technical and user training.
Task Description:
A training program will be developed and scheduled exclusively for the City. The training program will be
conducted at a City facility or location and will train City Training personnel on the use of the systems and
City Technical personnel on the operation and support of the installed systems. A set of user and
technical documents will be provided for all installed systems.
Certain training classes listed within this section may take place prior to the general training task or
conjunction with the installation and integration of specific subsystems (e.g.. geographic systems. mobile
computing systems, reporting systems).
Responsibilities:
Tiburon shall:
a. Provide a training plan outlining course objectives, course content and other information that is
pertinent to the CMSlTi applications covered in the training table.
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b. Provide CMSlTi training for a designated set of C~y Technical and End User staff members for all
Tiburon software installed, and on a mutually agreed to schedule. Training will be provided on all
standard shifts, not to exceed eight hours per 24-hour period.
c. Provide one (1) complete set of printed training materials, including lesson plans for the courses in
the form of reproducible black & white masters and machine-readable in Microsoft Word 97 or higher
format, based upon Tiburon's documentation standard at the time of delivery. Training materials to
be delivered 10 business days prior to training.
d. Provide one (1) complete set of technical and user manuals for all Tiburon systems installed in the
form of reproducible black & white masters and machine-readable documents in Microsoft Word 97 or
higher format, based upon Tiburon's documentation standard at the time of delivery.
e. The number and duration of training classes to be provided are as follows.
eMS User Training
40 hours
10
1
The City shall:
a. Designate and assign personnel to receive training, in groups, not to exceed the class size listed in
the table above.
b. Provide suitable classroom facilities ~h computer workstation equipment for each staff member
participating in the training session.
c. Provide sufficient copies of the documentation supplied by Tlburon to support all students in the
training classes.
d. Ensure that appropriate City Training personnel are available to actively participate in the scheduled
training programs.
e. Be responsible for ongoing training for CADfTi end users after the completion of Tiburon's training
program (new hires, refresher courses etc.)
f. Provide any desired video taping equipment and services for the purpose of taping training classes
for the purpose of future training of City staff.
g. Provide students with basic Windows literacy.
h. Provide one workstation per trainee and one workstation for the trainer.
i. Pay for travel and per diem expenses for City staff electing to attend any off-site training classes
offered by Tiburon and selected by the City.
Completion Criteria:
This task is considered complete when the scheduled tachnical and user training on each Installed
system has been completed.
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Task 46 :
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
CMS/T'I Final Data Conversion
Objective:
Perform final data file conversion and testing
Task Description:
This task provides for the conversion of the specified City data files to provide for the final loading of the
associated CMSlTi files.
Responsibilities:
Tiburon Shall:
a. Accept the complete set of data files to be converted, and execute the conversion programs
developed, tested and verified In Task 40.
b. Compare converted data with legacy data to verify the accuracy of the data conversion process.
c. Review the conversion process and the resulting files with the City and, in case of problems, identify
whether the problem needs to be corrected by Tiburon or by the City, or both.
d. Deliver converted data to the City for review.
e. Notify the City of any problems associated with the data conversion, with a plan for correction,
whether due to problems with the Tiburon conversion process or with the City-provided data.
The City shall:
a. Purge unnecessary records to ensure that the ASCII files provided Tiburon only contain data the City
intends Tiburon to convert prior to the data conversion process.
b. Review the conversion process and the resulting files with Tiburon and, in case of problems caused
by the City, provide an updated set of files for conversion and re-testing.
c. Provide Tiburon with the complete set of data files to be converted, as applicable.
d. Address errors in corrected data, should problems arise during the final conversion process due to
errors, omissions or changes to the data provided by the City.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifl8s the successful conversion of
the final set of data.
Task 47 :
CMS/T'i Operational Certfflcatlon and System Cutover
Objective:
Certify CMSlTi and cutover production status.
Task Description:
Once functional and integration testing is complete, Tiburon will certify CMSfTi for operational status,
execute all applicable file conversion procedures and then assist the City in placing the system in
production status with on-site staff for up to five days, not to exceed 8 hours per day. The City may wish
to delay the actual cutover of SpecifIC subsystems until other subsystems have been in use and are being
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To the Agreement for extended service
used satisfactorily. If delays in cutover of any CMS modules are requested by the City, Tiburon is not
required to be on-site as each module is put into service.
Responsibilities:
Tiburon shall:
a. Certify in writing to the City when each system is ready for production operation.
b. Assist the City staff in placing each system into a production status, either on-site or via remote
support.
c. Monitor the initial operation of CMSlTi, technically and functionally for up to five (5) calendar days
following initial cutover and answer any operational questions by the City. If specific modules are
delayed for cutover, Tiburon will support those modules on-line in the mode of warranty support.
d. Assist the training staff in utilizing the system and the computer operations staff in supporting the
system.
The City shall:
a. Place the software into production and begin operational use in consultation with Tiburon and in
accordance with the Project Schedule developed in Task 38.
b. Perform nacessary database backups on a scheduled basis based upon Tiburon's written
recommendations, and for store these backups in a secure location.
Completion Criteria:
This tesk is considered complete when Tiburon certifies and the City verifies each system is certified by
Tiburon to be ready for productive use. The subsystems do not have to be placed into production
operation for this task to ba complete.
Task 48 :
CMSlTI Performance and Reliability Test
ObJective:
Demonstrate CMS system performance and reliability.
Task Description:
This task will require CMSlTi to demonstrate performance and reliability levels according to the customer
approved, as built, system specification. The testing parameters for this task are described in Attachment
B of the SOW. Some or all of these tests may take place prior to production cutover with the City's
approval.
Tiburon shall:
a. Define and provide the measurement process to record the results of the performance tests.
b. Assist the City in performing the test process.
The City shall:
a. Work with Tiburon to develop the final script of transactions to be tested.
b. Provide City staff to enter data and CMS transactions during the test period.
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c. Perform the performance test script with the assistance of Tiburon.
d. Ensure that the results of the performance test are within the specified limits.
e. Work with Tiburon to conduct System Performance Tests
Completion Criteria:
This task is considered complete when Tiburon certifies in writing and the City verifies in writing the
successful completion of performance and reliability testing. The system will move into maintenance.
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Task 49 :
A VUMapplng Business Practice Review
Objective:
Review and define AVUMapping system requirements.
Task Description:
On-site meetings at a City facility will be held for the purpose of system functionality validation,
identification of tailoring requirements, and review of integration of AVL and Mapping with CAD.
Responsibilities:
Tiburon shall:
a. Provide up to two (2) consecutive workdays of on-site support to review, with City personnel,
Tiburon's A VL and Mapping systems, identify those items to be tailored and provide a categorized list,
if any, of potential customization items to be addressed during the post implementation phase.
Should this tesk require additional time on site, Tiburon will provide the necessary staffing to ensure
successful completion of this task. If potential delays are the result of City issues, Tiburon will be
entitled to relief on additional staff efforts. This Task may take place as part of the CADITi Business
Practice Review at Tiburon's discretion.
b. Conduct detailed system demonstrations to aid in the Business Practice Review process.
c. Review and validate, with the City, all hardware configurations before the City orders AVL equipment.
The City shall:
a. Provide, upon request, currently existing information, data, records, documents and make such
design decisions as may be reasonably required to document changes necessary for the Tiburon
systems.
b. Ensure that appropriate City personnel are present and actively participating in scheduled Business
Practice Review meetings.
c. Review the appropriate Baseline Specification documents and Change List documents submitted by
Tiburon and identify in writing any specific deficiencies found.
Completion Criteria:
This task is considered complete upon receipt of the City's written approval of the Change List
document(s), except for any pending items agreed to by both parties and so identified by the City in
writing. Additionally, the City and Tiburon shall agree on the hardware configuration required to support
the system outlined in this task.
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Task 50 :
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
AVUMapplng Tailoring
ObJective:
Provide AVL and Mapping system tailoring as specified in the City-approved Change List
document.
Task Description:
All AVL and Mapping software tailoring is the responsibility of Tiburon, with the initial phases being
performed in Tiburon's Development Center. based upon the Change List Document.
Responsibilities:
Tiburon shall:
a. Tailor the application software in accordance with the Change List Document.
The City shall:
a. Be available. via telephone or at the City site during normal City business hours, to address and
answer questions that arise during system tailoring.
Completion Criteria:
This task is considered complete when Tiburon certifies and City verifies that the necessary software
systems have been tailored, are installed and unit tested and approved.
Task 51 :
AVUMapplng System Integration Testing
Objective:
Perform integration testing of AVUMapping systems.
Task Description:
Tiburon will demonstrate all A VL and Mapping functions as they are integrated with CAD to ensure that
the combined systems operate together as defined in the AVUMapping System Specification document.
City staff will conduct the integration testing of the A VUMapping system.
Responsibilities:
Tiburon shall:
a. CertifY the AVUMapping as ready for integration testing.
b. Demonstrate all AVUMapping inter-system communications between CADiTi and workstations. in
accordance with the System SpecifICation documents.
c. Assist the City in testing AVUMapping.
d. Review any discrepancies identified by the City.
e. Provide software or documentation modifications as needed to correct the discrepancies.
The City shall:
a. Conduct testing and verifY all AVUMapping communications and functions to ensure conformance
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with the approved System Specification document and Interface Control Document.
b. Document each discrepancy between system functionality and the System Specification documents.
c. Work with Tiburon to identify the type of correction needed to ensure that each system conforms to
the System Specification documents.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies the A VUMapping functions
listed as deliverables in the contract document have been successfully demonstrated according to the
System Specification and Interface Control documents.
Task 52 :
A VUMapplng Operational CerlJficatlon and System Cutover
ObJective:
Certify AVUMapping cutover production status.
Task Description:
On~ integration testing is complete. Tiburon will certify AVUMapping for operational status and then
assist the City in placing the system in production status with on-site staff for one day, not to exceed 8
hours.
Responsibilities:
Tiburon shall:
a. Certify in writing to the City when AVUMapping is ready for production operation.
b. Assist the City staff in placing each system into a production status, either on-site or via remote
support.
The City shall:
a. Place the software into production and begin operational use in consultation with Tiburon.
Completion Criteria:
This task is considered complete when Tiburon certifies and the City verifies AVUMapping is certified by
Tiburon to be ready for productive use. The subsystems do not have to be placed into production
operation for this tesk to be complete. The system will move into twelve (12) month warranty
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City ResDonsibilities
The completion of the tasks defined in this Statement of Work are dependent upon the following
assumptions and City responsibilities:
. The City will procure all hardware, system software, network equipment and third party software
necessary to support the system. Tiburon will provide a recommended system configuration.
. The City will provide a Project Manager designated by the City who will be the primary
representative and contact with Tiburon. The Project Manager shall have authority to approve or
disapprove design issues, change orders. payment authorizations.
. The City will assign one or more training officers, designated at project initiation, who will work
with Tiburon staff as needed for the duration of the project.
. Facilities will be made available for the installation of the central computer servers,
communication lines and modems, terminals, workstations, personal computers and printers plus
any related peripheral components at all sites where equipment is to be installed. These facilities
will be mede available at least two (2) weeks prior to the scheduled installation dates to allow for
timely installation and adequate testing prior to acceptance.
. Tiburon shall have access to server and network equipment and work areas on a 24x7 basis, with
pre-authorization for off hours.
. Electrical power, all receptacles and adequate air conditioning will be provided by the City for the
operation of the computer equipment, all workstations and all peripheral components. Outiets will
be within 6' of equipment mounting locations, unless modifl8d by the site plan.
. The City is providing the E-911 equipment and any other City-provided computer interfaces with
connection point at a location convenient to the server equipment.
. The E-911 equipment provided by the City will support a digital CAD interface via the Plant Vesta
system.
. The City is responsible for any equipment, software or modifications to the E-911 interface to
accept synchronized time input data.
. The City is responsible for providing all modems, DSUlCSUs, network equipment, communication
lines and all other equipment not explicitly listed as a Tiburon deliverable that is necessary for
complete system operation.
. The City must provide TCP/IP network communications for the CAD LAN, made available and
convenient to the server equipment provided by Tiburon. Performance testing assumes a
minimum of 100 Mblsec network communication speed from the switch to the CMS server.
. All printers that are to have access from Tiburon applications must be network-addressable
printers, supported by HP JetDirect or equivalent interface equipment.
. The dial-up telephone lines identified within the applicable tasks will be available with modular
connections convenient to the server equipment for the purpose of remote hardware and software
support. These must be circuits capable of supporting V.32 BIS connections and may not
connect through a PBX or other premise telephone system.
Page 51 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit 0
To the Agreement for extended service
. The City will provide personnel to support system operation, including error diagnosis and system
recover or restert as reasonably requested by Tiburon, for time periods equivalent to the hours of
intended system use.
· The City will allow remote Tiburon access for dial-in access to all development and system "roof'
accounts on all servers running Tiburon licensed software.
· The City will provide and install any required racks, modems, lines and other equipment not
explicitly included as deliverables in the contract this Agreement.
· The City is responsible for any console modifications required to allow mounting or placement of
display terminals and time displays. All workstations are assumed to be free-standing; any built-
in configuration is the responsibility of the City.
· The City will provide all data pathways, including any necessary site modifications, coring, floor
cutting and related work necessary for network and workstation installation.
· The City will install all remote terminals, workstations, printers and modems not provided by
Tiburon as contract deliverables, as well as software installation and configuration.
. Coordination with other City agencies, other governmental agencies and the City's vendors and
common carriers will be the responsibility of the City.
· All necessary certifications, approvals and other related issues will be completed by the City at
least 30 calendar days prior to the scheduled interface development tasks to allow sufficient time
for Tiburon staff to install and test all required interfaces to external networks and systems.
· City will provide sufficient personnel both to enter data and to ensure data entered is acceptable
per system required standards.
. Any applicable data file conversion will apply to files provided by the City, with no additional data
correction or normalization (the verification process outlined in Tasks 28 and 36 will still apply),
and all files for conversion will be provided at least 60 calendar days prior to the scheduled tasks
to allow adequate time for conversion and testing.
. The geographic file will be created and maintained by the City, including the addition of all
missing data and correction of all erroneous information, and the City will be responsible for the
entry and maintenance of all applicable geographic file reporting areas and other "polygon"
information.
. All issues regarding file capacities, performance, reliability, serviceability, response times or
functionality are based upon the information provided by the City and Tiburon's understanding of
the provided information.
. For any equipment purchased directly by the City, the City will assume all responsibility and costs
for acquisition, shipping, installation, herdware and software configuration. configuration changes
and additions as required during the project. and compatibility with City-installed, if any
· The City is responsible for making necessary database backups on a scheduled basis based
upon Tiburon's recommendations, and for storing these backups in a secure location.
. The City will provide the necessary classrooms, facilities, materials, copies of documentation,
networks and lines to data terminals, personal computers and PC operating system software, and
related equipment to support training classes.
Page 52 of 66
Version 3.4
Attachm.nt 2
Stat.m.nt of Work
To Exhibit 0
To the Ag....m.nt for .xtended service
. Travel and per diem expenses for City staff for any off-site training classes selected by the City
will be the responsibility of the City.
· City will provide adequate workspace for at least three Tiburon staff members will be made
available as requested.
. A telephone will be made available at each of the workspaces, plus adjacent to the central
processor for the duration of the project. Tiburon will be responsible for all long-distance charges
while on-site.
. Reasonable clerical, reproduction and facsimile services will be made available to the Tiburon
project team.
. Provide a site adequate for the installation, operation and maintenance of all computer and
workstation equipment, including necesnry power, power conditioning, air conditioning. Power
outiets must be provided within six (6) feet of the equipment to be installed.
. Provide existing City network access to all local and remote workstations supporting TCP/IP
protocol.
· Provide all City-provided telephone and City-provided extemal interface connection points within
20' of the server equipment.
· Provide and install all local and remote communication lines, modems, hubs and routers, cabling
and other components necessary for system operation and maintenance which are not identified
as deliverable products and services in the contract this Agreement.
· Provide TCP/lP communications and hub/switch equipment convenient to the server equipment
in support for the City's existing LAN.
· Provide, instell, load operating system software, and perfonn final configuration and testing for all
workstations and printers not provided by Tiburon that are to have access to the CAD
applications.
. Provide installation space for equipment installation in the Communications Center equipment
room, with electrical service within six (6) feet of the designated location.
. Provide electrical service within 15 feet of the selected location of the Remote Display.
· Provide at least three (3) dial-in telephone lines for remote access, with connection convenient to
server equipment, plus at least one additional during the system implement.
Page 53 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
SOW ATTACHMENT A
CADfri RELIABILITY AND PERFORMANCE TEST PROCEDURE
CADfri PERFORMANCE TEST
This test will take place for a period of approximately 20 minutes, with operators entering the equivalent of
50 new call transactions at an evenly distributed rate to simulate the typical load of 150 incidents per
hour. This loading and performance test is intended to verify the capacity of CADfri to support both the
current and future expanded incident loads, additional workstations, MDT operation (if installed) and so
forth .
Working with the City staff, Tiburon will define a script that can be entered by a set of operators at a
transaction rate equivalent to the above loading level. Response times are measured extemally,
supplemented by transaction response times logged at the workstations if required. SpecifIC
measurements will be taken in cases where it is suspected that the response times are not within the
standards below. At the City's option, any or all of the system response time criteria can be accepted
without formal testing procedures.
During this performance test, transaction response times will meet or exceed the following levels of
performance at least 90% of the time for workstations operating on the locel network. Transaction time is
measured from the time the transaction is executed to the time the first character appears on the screen.
Minimum Performance Criteria
Validate address
2 seconds
Access hazard files, check for prior calls,
detarmine if there are potential duplicate calls,
create event and enter in pending queue
1.5 seconds
Select and display incident for dispatch,
recommend units
1 second
Assign a unit to pending call
1 second
Change unit status (enroute, onscene)
Display premiselhazard file data for incident
1 second
1.5 seconds
Display incident history record (keyed search)
1 second
The following is the proposed transaction mix used to represent one complete incident during this
response time test period:
Enter an incident
Validate the location
Check for potential duplicate calls
Check for any prior calls at same locetion
Check for and record any premiseJhazard information
Transfer incident to responsible dispatcher
Page 54 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
Update applicable status monitors
Recommend units
Assign one or two units
Place unit(s) onscene
Enter miscellaneous text record
Assign a backup or secondary unit
Place the backup unit onscene
Enter additional miscellaneous text record
Place backup unit(s) in service
Place primary unit in-service and close the incident
The entry of miscellaneous information, assignment of backup units and associated support functions,
while not a typical response for every incident, provide an additional mix of transactions to represent the
load of other incident assignment, display and control operations, plus associated inquiry and other
operations which would occur during actual operation. Also, the response times listed assume single
incident entry and single unit status changes; multiple unit commands will meet the time listed for the first
unit, plus 40% per additional unit.
CADfTi RELIABILITY TEST PROCEDURE
CADfTi will demonstrate critical system availability levels, during the test period, of 99% or better for a 30-
day reliability test and system certifICation period, commencing at the completion of system cutover to
production operation. At the end of this test period, if system availability has not met or exceeded this
required level, the certifICation process will continue until this level of reliability has been demonstrated for
at least 30 consecutive calendar days, including any applicable days in the original period.
The CADfTi system will be considered "down" if there is a "major" failure of any CADfTi redundant
computer hardware or software component. A "major" failure is one which prevents event entry, dispatch
or status monitoring functions to operate at a level which allows operation to continue. Functional
problems that do not prevent event entry, dispatch or status monitoring functions to operate at a level
which allows operation to continue, will be considered "minor" and are not considered downtime.
Downtime will begin at the time that the designated Tiburon contact person has been notified of the
failure.
The system shall not be considered down during any manual or automated fail-over process, or if it is
operationalln a backup mode or via replacement with spares, pending the receipt of replacement
components and repair of the failed component.
Failures in individual communication lines, terminals, workstations, PCs, non-Tiburon PC licensed
software, modems, data communications or problems that involve non-redundant or fault-tolerant
hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as
expediently as possible, and operations will then continue.
CADfTi reliability testlng will not be delayed or interrupted if there are failures in systems that are not the
responsibility of Tiburon (communication lines, extemal databases, etc.). Also, the reliability test and
system certification will not be delayed if any user-provided peripheral components encounter a failure or
have not been mede aveilable for implementation and testing according to the project schedule.
Scheduled system unavailability for purposes of software update, performance tuning, file backups and
other processes typicel in a production environment will not be permitted during this verification period.
Page 55 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
To the Agreement for extended service
In the event that the system is considered to be "down" during this test pariod, one of the following will
occur, at the City's discretion:
· System operation will be suspended, the problem is considered "major," and immediately diagnosad
and corrected. After instellation of the corrected system, the test period will resume, logging the time
since Tiburon was notified of the failure as downtime, or
· System operation will continue, the problem will be logged and then corrected, tested and
demonstrated during or following the reliability test period. In this case, the problem is documented
as a "minot" system problem, the system not removed from on-line operation, and the system is not
considered down.
No software, related system changes or enhancements shall be made to any system undergoing system
certification unless they are directly related to addressing a "major" failure. Any client-requested change
or enhancement will be made after the system is accepted.
The system certifICation process may be temporarily suspended for software corrections. In this event,
the test period will resume when the system is again operational, without logging downtime.
During the above test period, Tiburon will develop a list of "minor" system problems as described above.
This list will be completed and delivered to the City within five business days following the completion of
the system certification phase. These items, plus any others which may be found as the system moves
into full productive operation, will be addressed and corrected in a timely manner as part of the warranty
period. The resolution of "minor" system problems will not delay the completion of the reliability test and
system ecceptence. Any further system problem or inconsistency with the functional requirements will be
addressed under the provisions of the warranty. Full productive use or production operation means event
entry, dispatch or stetus monitoring functions of live (i.e. real) incidents.
When Tiburon hes completed the reliability test period the individual systems will be accepted and
made available for continuing productive use indicating final system ecceptance. Any problems or
areas of non-compliance identified following this system certification period, including those related to
any subsystems that have not yet been placed in productive operation, will not prevent system
certifICation and will be eddressed as part of the standard software warranty.
Page 56 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit 0
To the Agreement for extended service
SOW ATTACHMENT B
RMSfTi RELIABILITY AND PERFORMANCE TEST PROCEDURE
RMSfTi PERFORMANCE TEST
This test will demonstrate a response time of five (5) seconds or less for ninety-five percent (95%) of all
qualifying transactions entered. Transaction time is measured from the time the transaction is initiated to
the time the first character appears on the screen.
Qualifying transactions include:
· Data Entry
· Data Updates
· Screen Retrieval Inquiries - Data output on screen forms
· Formatted Inquiries - Data output as lists/reports
· Input Form Requests
· Menu Requests/Steps
· Help Requests
The System Performance Testing parameters are contingent upon the following provisions:
A) .Qualifying Transactions. exclude the following transactions or processes, and will not
be run concurrently with the System Performance Test period:
· Ad hoc Inquiries/Reports
· Data Base Creation facilities
· Batch processes
· System updatas - Code table builds/rebuilds
· Program compiling, linking, etc.
· External inquiry processes/updates
· Mobile inquiry processes/updates/communication
· Data Base Maintenance:
- Backups
- Data Base Purges
- Data Base/Index Restructuring
Indexed responses exceeding 100 (i.e. Search on John Smith cannot return more than
100 returns)
B) During System Performance Testing, the system must not be constrained by non-RMSfTi
applications.
C) Up to 15 concurrent users during test.
D) Period of performance test will be limited to twenty (20) Minutes.
Page 57 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
NOTE: Tiburon will not provide contractual response time guarantees outside the immediate local
network. Response times, negatively impacted by network issues beyond Tiburon's control, will require
add~ional test comparison via a dedicated sub-network connection to the primary server.
RMS/Ti RELIABILITY TEST PROCEDURE
RMS/Ti will demonstrate critical system availability levels, during the test period, of 99% or better for a 30-
day reliability test and system certification period, commencing at the completion of system cutover to
production operation. At the end of this test period, if system availability has not met or exceeded this
required level, the certification process will continue until this level of reliability has been demonstrated for
at least 30 consecutive calendar days, including any applicable days in the original period.
The RMS/Ti system will be considered "down" if there is a "major" failure of any RMSITi redundant
computer hardware or software component. A "major" failure is one which prevents incident report entry
to operate at a level which allows operation to continue. Functional problems that do not prevent incident
report entry functions to operate at a level which allows operation to continue, will be considered "minor"
and are not considered downtime. Downtime will begin at the time that the designated Tiburon contact
person has been notified of the failure.
The system shall not be considered down during any manual or automated fail-over process, or if it is
operational in a backup mode or via replacement with spares, pending the receipt of replacement
components and repair of the failed component.
Failures in individual communication lines, terminals, workstations, PCs, non-Tiburon PC licensed
software, modems, data communications or problems that involve non-redundant or fault-tolerant
hardware or remote workstation or terminal sites do not constitute downtime. They will be repaired as
expedienUyas possible, and operations will then continue.
RMS/Ti reliability testing will not be delayed or interrupted if there are failures in systems that are not the
responsibility of Tiburon (communication lines, extemal databases, etc.). Also, the reliability test and
system certiflC8lion will not be delayed if any user-provided peripheral components encounter a failure or
have not been made available for implementation and testing according to the project schedule.
Scheduled system unavailability for purposes of software update, performance tuning, file backups and
other processes typical in a production environment will not be permitted during this verification period.
In the event that the system is considered to be "down" during this test period, one of the following will
occur, at the City's discretion:
· System operation will be suspended, the problem is considered "major," and immediately diagnosed
and corrected. After installation of the corrected system, the test period will resume, logging the time
since Tiburon was notified of the failure as downtime, or
· System operation will continue, the problem will be logged and then corrected, tested and
demonstrated during or following the reliability test period. In this case, the problem is documented
as a "minor" system problem, the system not removed from on-line operation, and the system is not
considered down.
No software, related system changes or enhancements shall be made to any system undergoing system
certiflC8tion unless they are direcUy related to addressing a "down major time" failure. Any client-
requested change or enhancement will be made after the system is accepted.
Page 58 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit 0
To the Agreement for extended ..rvlce
The system certification procass may be temporarily suspended for software corrections. In this event,
the test period will resume when the system is again operational, without logging downtime.
During the above test period, Tiburon will develop a list of "minor" system problems as described above.
This list will be completed and delivered to the City within five business days following the completion of
the system cartification phase. These items, plus any others which may be found as the system moves
into full productive operation, will be addressed and corrected in a timely manner during this period of
operation or as part of the warranty period. The resolution of "minor" system problems will not delay the
completion of the reliability test and system accaptanca. Any further system problem or inconsistency
with the functional requirements will be addressed under the provisions of the warranty. Full productive
operation or production operation means that the City is using the system to enter live (i.e. real) incident
reports.
When Tiburon has completed the reliability test period the individual systems will be accapted and
made available for continuing productive use indicating final system accaptence. Any problems or
areas of non-compliance identified following this system certification period, including those related to
any subsystems that have not yet been placed in productive operation, will not prevent system
certiflC8tion and will be addressed as part of the standard software warranty.
Page 59 of 66
Version 3.4
Attachment 2
Statement of Work
To exhibit D
To the Agreement for extended service
SOW ATTACHMENT C
INTERFACE CONTROL DOCUMENT
Interface Summary
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardware
Interface
Tlburon Tasks
City Tasks
Comments
Digital transfer of ANI/All Information from City provided Plant
Equipment Corporation Vesta E9-1-1 system to CADfTi to provide caller
name, location, telephone and Identification Information for direct
Insertion Into ra hlcal Incident form.
Customary Interface software, tailored to meet local formats
Default 9600 baud ASCII Interface via serial "CAD" port to output All
and data associated with call processing In Belcore standard format.
Asynchronous (serial)
CAD server serial adapter
Install software Interface to CAD; configure to cite specifications.
Make available to All controller serial CAD connection and ensure the
CAD port has been activated by the E9.1.1 vendor. Provide Plan
E ui ment Cor ration Vesta ul ment and connections to servers.
Only All Information Is passed to CADfTi. ANI Information (answer
time, number of rings, etc.) Is not stored by CADfTi.
Interface Summary
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardware
Interface
Tlburon Tasks
City Tasks
Comments
Standard Interface to Motorola MOSCAD tone encoder for toning fire
stations
Standard Motorola MOSCAD tone encoder software
One Motorola MOSCAD model 6126 tone encoder.
Asynchronous 9600 baud ASCII
CAD serial adapter to Motorola MOSCAD equipment
Install tone encoder software and CAD controls needed to tone stations
and units assigned to Incidents.
Support the Installation of the tone encoder equipment.
Refer to the attached document entitled "Fire Alerting and Paging" for
general technical Information. This document primarily addresses the
paging Interface, but the controls and table setup is common to both
paging and fire station alerting. Also refer to the Motorola MOSCAD6I26
document for technical Information r ardln the Interface ca abilities
Page 60 of 66
Version 3.4
Attachm.nt 2
Statem.nt of Work
To exhibit D
To the reem.nt for .xt.nded s.rvlc.
of this .qulpm.nt
Interfac. Summary
Tlburon Syst.m
Interfac.
Extarnal System
Int.rfac:e
Protocols
Tlburon Hardware
Interfac.
Tlburon Tasks
City Tasks
Comm.nts
Standard Interfac. to City provided Spec:trecom N.tclock/2 tlm. sourc:e
Tim. synchronization Int.rfac. software
Standard .xternal N.tclock/2 tlm. sync port
Asynchronous 9600 baud ASCII
CAD serv.r serial adapt.r
Install software Interfac:e to CAD s.rv.r (which th.n synchronlz.s RMS
serv.r and the CAD and RMS workstations).
Provld. Spec:tracom N.tc:lock/2 .qulpm.nt and tlm. sync port.
Tim. synchronization will b. used by CAD s.rv.r. which Is th.n used to
synchronlz. CADITI fixed and mobll. workstations, RMS serv.r and
RMS workstations.
Interfac:e Summary
Tlburon System
Interfac:e
External System
Int.rfac:e
Protocols
Tlburon Hardwar.
Interfac:e
Tlburon Tasks
City Tasks
Comm.nts
Standard interfac:e to Spec:tracom Netc:lockl2 time sourc:e
Non.. Synchronization Is handled by the op.retlng system software.
Tim. cod. output trac:eabl. to Natlonallnstltut. of Standards and
Technology (NIST)
N.twork Tim. Protocol (NTP)
lEE 802.3 Eth.rn.t N.twork
Configure serv.rs to synchronlz. tlm. to NTP.
Provld. Spec:tracom N.tc:lock/2 equlpm.nt and location for Installation
of tlm. provld.r, with conv.nl.nt data path to computer room. Provld.
data path from equlpm.nt room to sultabl. loc:atlon for GPS ant.nna
Installation.
Tim. synchronization will be .stabUshed for all serv.rs provided by
Tlburon. In addition, Tlburon will .stabUsh tlm. synchronization for pr..
.xitlng d.vlc:es in the Communlc:atlons C.nter to which the City
re ulr.s. I.... 10 In r.cord.r
Page 61 of 66
Version 3.4
Attachm.nt 2
Statem.nt of Work
To exhibit D
To the Agreem.nt for .xt.nd.d ..rvlce
Interface Summary
Tlburon Sy.tem
Interface
External System
Interface
Protocol.
Tiburon Hardware
Interface
Tlburon Ta.k.
City Ta.ks
Comm.nts
Provld. tran..ctlon proc...lng between Tlburon u"ra and the .y.t.m.
connected via CLETS. Th... tran..ctlon. are processed through the
San B.rnardino Coun M...a. Switch.
Dev.lopm.nt of the .tandard .tate MSS Interfac. .oftware to conform to
CLETS TCpnp .peciflc.tlon..
Support for qu.ry and upd.te to CLETS .nd IInk.d .yst.m..
TCP/IP
IEEE 802.3 Eth.rn.t LAN
Modify, In.tall .nd t..t Interf.c. softw.r. .nd m....g. r.form.t utility.
Provld. S.n Bern.rdlno County M....g. Switch .y.t.m
communication. .nd a..ocl.ted .qulpm.nt
Tiburon I. providing the softw.re to .upport the d.finitlon of screen
form.ts .nd the reform.ttlng of th." Into the form.ts needed by
CLETS.
Tlburon will provide . fix.d numb.r of form.tted tr.n..ctlon., ..
defined In the Statem.nt of Work, .. w.1I .. taking re.pon.lblllty to
train City .taff th.t will th.n be r..pon.lbl. for .ny .ddltlon.1
tran..ctlon. .nd form..
Interf.ce Summ.ry
Tlburon System
Interf.ce
Extern.1 System
Intarface
Protocol.
Tlburon H.rdw.r.
Interface
Tlburon T..k.
City Ta.k.
Comm.nts
CADITi .upport of the City'. RNC mobll. n.twork controll.r
Stand.rd Tiburon m....g. .wltch interf.ce to the Clty-provld.d RNC
n.twork controll.r
City RNC equipment with TCpnp conn.ctlon vi. City-provided network
connection.
TCpnp
Eth.rn.t .d.pt.r on MSS "rv.r
In.tall .nd configure softw.re
Provld. mobll. RF d.ta communication., RF Infre.tructur., RNC
equipm.nt, RNC "tup .nd configuretlon, .cce.. to v.hlcl.. .nd
.u rt for te.tln lu. . t..t .nvlronm.nt on RF/RNC n.twork.
Th. City mu.t m.k. the RNC equlpm.nt .nd mobll. n.twork .v.lI.bl. In
. t..t .nvlronm.nt to .upport softw.r. .nd .quipm.nt In.tall.tlon .nd
t..tlng. Tiburon will provld. .nd In.tsll the mobll. laptop softw.r.,
MDS, In .u rt of mobll. dl. .tchln .nd m.... . .wltchln .
Page 62 of 66
Version 3.4
Attachm.nt 2
Statem.nt of Work
To Exhibit 0
To the Agreem.nt for .xt.nded service
Interface Summary
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardware
Interface
Tiburon Tasks
City Tasks
Comm.nts
Support of GPS-deflned unit locetlon Information for the purpose of unit
Icon placem.nt on the fixed 911 Map maps, the display of the mobll.
unit's locetlon on the mobll. 911 Map maps, and the us. of the units'
GPS locetlon for the u os. of CAD unit recomm.ndatlon.
AVL s.rv.r Interfac. to City's RNC n.twork controll.r
City RNC .qulpm.nt with TCP/IP conn.ctlon
TCP/IP
IEEE 802.3 Eth.rn.t LAN
Install 911 Map software, AVL software on CAD syst.m, fIx.d 911 Map
Interface and mobll. map Interfac.. Conflgur. the mobll. MDS software
to transf.r AVL coordlnat. Information to the AVL serv.r and to the
Ma Mobil. ma stem.
Provide RNC, RF Infrastructure, AVL equlpm.nt and wlrel.ss mod.ms
compatlbl. with the proposed solution. Provld. test system and ace...
to v.hlcl.s to allow .qulpm.nt and software testing. City Is to install
software and equlpm.nt In v.hlcl.s and support the system Installation
and test roc....
GPS locetlon of units Is!!2l repres.nted on the In-v.hlcl. maps.
Interface Summary
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardwar.
Interface
Tlburon Tasks
City Tasks
Comm.nts
Support of Clty-provlded workstation .qulpm.nt by the RMS and
associated Tlburon systems.
Standard RMS graphical workstation support (COMDIR mOdul.), plus
m....g. switch functionality.
Clty-provlded LAN and PC equlpm.nt that support Wlndo_ 98/NT/TI
(RMS) and Windows NT/TI (CAD) functionality and n.twork acce...
TCPIIP
RMS workstation Eth.rn.t adapters op.ratlng at 10 Mbltlsec.
Conflgur. the software to d.fln. and control the r.mote workstations.
Provld. the software to allow the remote workstations to be configured
to 0 rate with the RMS serv.rs.
Provld. the n.twork, workstations and PC opsratlng system softwar..
Install Tlburon configured software on workstations.
Tlburon will work with the City to Integrate the CIty's LAN and
workstation .nvlronm.nt with the software appllcetlons provided und.r
this contract.
Page 63 of 66
Version 3.4
Interface Summary
This Interface supports the transmission of Information and commands
between the Tlburon CAD workstation and the 911 Map system to result
In ma dis la Information and associated CAD res nse to ma action.
Internal 911 Map API within each individual workstation
Tlburon System
Interface
External System
Interface
Protocols
N/A
N/A
Tlburon Hardware
Interface
Tlburon Tasks
N/A
City Tasks
Program and Implement the interface to the 911 Map API, supporting the
functionality listed In the table below.
None.
Comments
This Is an Internal and proprietary interface between Tlburon licensed
software and 911 Map licensed software. The functionality to be
su rted via this Interface Is listed In the followln table.
911 MAP - to CAD
Select new incident location and pass to CAD with "create new incident" command.
Incident icon not displayed until CAD directs the map to display call location upon address
verification.
Move incident location on map via mouse and send incident number and new location to
CAD with "update incident location" command. Do not move incident icon until CAD
directs the ma to dis la u dated incident location.
Move unit location on map via mouse and send unit identifier and new location to CAD with
"u date unit location" command. Do not move unit icon until CAD directs the ma to
Page 64 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit 0
To the r&ement for extended service
di la u led unit location.
Select unit on map and then select primary CAD status change of enroute, onscene, OK,
inservice. Do not reflect status change in unit until directed by CAD. Status codes will be
defined b e of service.
Select incident on map and pass incident number to CAD with "display incident history"
command. CAD will dis la current incident histo in standard CAD dis la window.
Select unit on map and pass unit identifier to CAD with "display unit history" command.
CAD will di la current unit histo in standard CAD dis la window.
Select incident on map and pass incident number to CAD with "display premise history"
command. CAD will display current incident prerniselhazard information in standard CAD
di la window.
Select incident on map and pass incident number to CAD with "display prior history"
command. CAD will di la rior incident information in standard CAD dis la window.
Drag-and-drop (or equivalent) a unit onto a pending incident and pass unit identifier and
incident number to CAD with "dis atch unit to incident" command.
Drag-and-drop (or equivalent) a unit onto an active incident and pass unit identifier and
incident number to CAD with "assi backu unit to incident" command.
Upon display of calculated routing from unit to incident by CAD API request, display
drivin directions on ma as text information.
Unit and incident icons v in size as ma zooms in an out.
Select two locations and di la calculated route on m , Ius abili to reset route dis la .
Close street on map display and have this affect calculated routing. The street closure
request should be able to be entered with an expiration date/time. Note that the entry would
be limited to ecific ma osition s and will affect all ma di la s and functionali .
Page 65 of 66
Version 3.4
Attachment 2
Statement of Work
To Exhibit D
_ent for extended service
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardwsre
Interface
Tlburon Tasks
City Tasks
Commenta
This Interface supports the transmission of Information and commands
batween the mobile workstation (MDS) and the 911 Map mobile system
to result In ma dls la Information In a mobile environment
Internal 911 Map mobile API
N/A
N/A
N/A
Install the MDS-911 Map mobile Interface software on the five pilot
MDCs.
Install software on MDCs In vehicles.
The 911 mobile map functionality Includes display of the Incident Icon
as long as the celllocaUon address has been verified In CAD.
Interface Summary
Tlburon System
Interface
External System
Interface
Protocols
Tlburon Hardware
Interface
Tlburon Tasks
City Tasks
Comments
Standard Tlburon dlal-ln access
Stendard serial dial-In support
PPP via modem access
PPP
Three (3) dlal-ln ports per CAD and RMS server, one (1) dlal-ln port on
combined Software Distribution, CARS and RCS server, plus one (1)
dlal-ln port for 911 Map mapping support to Map server.
Confirm operation of modems.
Provide a total of five (5) dedicated telephone lines within 20' of server
equipment. Provide and Install modems and required software.
Used for Tlburon remote software support and maintenance. Following
system acceptance, the number of lines can be dropped to two (2) per
CAD and RMS server If desired.
Page 66 of 66
Version 3.4
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Schedule 3.3.1
Records Server Configuration
IP3501-2D-AS lftServer 5200 2-way DMR Pentium III Xeon
750 MHz, 256 KB iL2 cache with factory-
installed Microsoft Windows 2000 Advanced
lServer & 25 CALs
lE;;gii~hV~~~i;;;;;;iWindows 2000 Advan~ed
IServer for ftServer 5200 (price included in
lbasemodel)
..JftServe~.5.1~~_~e.Il1~I}'~~<ill.le..._....... .......c.<l..e
lftServer 5200 Disk Slot Filler Panel (price '4'
.Iincluded in.base.Ulodel) .. ..... ...... m .........
Initial ftServer 5200 8-slot Ultra 2 SCSI Disk
IStorage System with Split Backplane (price
iincluded in base Ulodel)
ftServer 5200 18GB, 15,000 RPM, 3.5 inch
jUltra 160 SCSI Disk Drive forD514, D515
'and D516 Enclosures
'lftS~;E~lemaTDDS-::4DATA;;toi;;~d~t ,I
iftS~~~~pciSi;;tjiijj~~ p';;;~j(pri~~ ir,d;;d~d .. i 7
.. iin1>lIseUlodeIL__.. ................................
IftServer .1~-slot~<::I'Opti~Il(IlxJ'~si.()tlI/()) .. ....... I
lftServer Single-Port 10/100BaseTx Ethernet . 2
. ....... ..... .....Wc:!~~apter.... ................................................ .......
IV 516 jftServer Single Port Vltra2 SCSI PCI Adapter
.... !el'oIIap" 9111y)
IAK394-DCabinet Rails for a DMR ftServer 5200 (Price I
1.....Jinclu~edin1>aseUlodel).. ._
AAP4110 'ftServer 520015 Ampere Power Strip Pair
. ...................... .........L................._.........m.... ... .... ...
IBI046-01 ftServer External Tape Controller Cable - 10
feet
'B501-02 . iN.Atneri~a;,;;.i~p.;;;ese Powel C;;~dI20. . ,i-l
, .... ........... ... ..+V~c:,15~m.JlJ'l.E~5- !5,!Oft.:.__.___~ -.1
IB50103 ,ftServer 5200 Power Cable Pair, 120 V AC 1 15 I
A, Plug Type NEMA 5-15,12 feet (price
.. iinclude~in1>a~eUlod"I)___.m.. _ .. ....,
lftServer 5200 Power Cable Pair, 120 V AC 1 I
115A, Plug Type NEMA 5-15, 15 feet (price
jB50iimiW~~~~~5~lt~~j;j~tR for UPS APC Mx1i
15000 :
, ... - . ",_.... ..--.. ,.,.,' ....T "}"'I
1~;e~~~a~~0~1~.~~~~.~~~:\~1e!j.
lftServer Power Label Kit (price included in I
. iblise Ul().ti"ll..._.... m .......
ftServer 38 V Cabinet 1 I
lftServer 38V Cabinet Door 1 I
.. .........lftS~~~tiuji;ll~~p.~;;-;;l..... 1..16..1
ftServer 5200/6500 System Documentation Set 1 I
'itS~~~r5200.P;;~~~~;;~d.p~itf~.24iT;;~.3.8U 'ill
lrack, 1M (connect from a D570 or D580 to
. ...JI'()\V"rS.tripL.
,S0401-EN
M222
,.~~~,~,..
AA351
D514
:D518*
,T512
:F9583
1K605*
'0515
,
'B50104
L."",.
'B5013
AK360
EI40
'MA547
..............".....-
MP865-1
RIOOOW
B50200
Page I of2
I
I
4
2
I I
i
.1
iD570 iftServer Fibre Channel RAID Storage ' I I
b______~___(Sub~~ell!Jl<lI>riye~l..................................._.._................. ...1
10574 IftStorage 36GB 10000RPM Fibre Channel Hot I 10 ,
ISwap Disk Drive for D570 and D580 .
Enclosures
..,.,..,~-~".~-,-~-~ ~.~ ,...~..............~....~.....
lftS~f\'erStorage ~vail~b~I~l}'~ofl\vllfe..
IftServer Fibrec;hannel Adapter
IS0415
jU514.
1
2
Dispatch Server Configuration
jP3204R-2D-AS IftServer 3210 2-way DMR Pentium III 800
, jMHz, 256kb cache, Duallnit Ultra 2 SCSI,
Fail Over Fast Ethernet, with Microsoft W2K
IAdvanced Server and 25 CALS, Rack- ,
mountable
._.~._~-_._--_.._-~_.._._._----_.__.._.~_.__._-_._-_.--_._.__..._-_..~
!English Windows 2000 Advanced Server, ,
Veritas VM, & ftSSS, for ftServer 3200 (price!
......~uded in base mod"l)____._..__._..
IftServer 3200 512 MB Memory Module
,.............................................
ftServer 3200 18GB, 10,000 RPM 3.5 inch
IUltral SCSI Disk Drive
lftS~~~rE~t~~~lDDs=4T~p~riri~~ _ .._..__..__.J
jftServer Single-Port 1O/IOOBaseTx Ethernet 2
.f~~~~~~~~i~p;;rtUitr~2.scsjpCiAd~Pt~t-..f-lf
. !(f.orI"PeQlllyl__..._...__....._._
jftServer 3200 North American Country Kit
_ mm_ ... ..I\\VitlJoutkeybo.,.dandJnouse)_
B1046-01 !ftServer External Tape Controller Cable - 10
feet
. ...lftS~~~~j2()O US Domestic Peripheral Power I,
'cord, 120V/15A 6ft NEMA 5-15
--.-'ftSe~~;J210 56K S~ri-"-iM~d~;;' I
!ftS~~~t .32 i() Sy~t~;;'ri;;~1IIII~;'t~ti()~ ~_~t.___J___
S040IN-EN
1M864
.0865
T511
0515
U516
AK390-01
IB2()218
,
bl9
,Rll00W
r 2
6
Page 2 of2
ATTACHMENT 4
PAYMENT SCHEDULE
TO EXHIBIT D
TO THE AGREEMENT FOR EXTENDED SERVICE
Task Description Amount
Task 1: Project Initiation $118.252
Task 2: CADfTi Business Practice Review $23,651
Task 6: CADfTi On-Site Hardware and Software Installation $23,651
Task 10: CADfTi Subsystem Installation $11,825
Task 12: CADfTi Functional Testing $23,651
Task 14: CADfTi System Integration Testing $11,825
Task 17: CADfTi Operational Certification $23,651
Hardware and/or third-party software * $6,134
Task 21: RMSfTi Business Practice Review $110,295
Task 25: RMSfTi On-Site Hardware and Software Installation $22,060
Task 26: RMSfTi Initial Data Conversion $22.060
Task 30: RMSfTi Functional Testing $22,060
Task 32: RMSfTi System Integration Testing $22,060
Task 35: RMSfTi Operational Certification $22,060
Hardware and/or third-party software * $3,717
Task 49: AVUMapping Business Practice Review $113,552
Task 50: AVUMapping Tailoring $16,222
Task 51: AVUMapping System Integration Testing $16,222
Task 52: AVUMapping Operational Certification $16,222
Hardware and/or third-party software * $132,259
Grand Total $761,429
* Due upon delivery to Tiburon or City, whichever occurs first.
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Cynthia K Sepulveda(sepulveda_ci@ci.san-bemardino.ca.us)
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11/1712002
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1 PowerEdge 2550 PowerEdge 2550, Intel Pentium 1II,1.13GHz
w/512K Cache
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ower ge
55113- (22()'2327]
Ing e rocessor
lP-[311-1193]
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11/1712002
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TAXES.. Promotional offers and prices are for a limited time. Prices have been rounded tathe-nearest dollar for online display. Final order specifications and amounts.
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4 cad maintenance workstations
sepulveda_ci@ci.san-bemardino.ca.us
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1 OptiPlex GX260 Small Minitower Pentium@ 4 Processor 2.00GHz,
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9/1812002
11/1712002
(909) 384-5614
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1 OptiPlex GX260 Small Minitower Pentiurm!> 4 Processor 2.00GHz,
400FSB, 512K Cache, Intel Gigabit NIC
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Cynthia K Sepulveda(sepulveda_ci@ci.san-bemardino.ca.us)
9/1812002
11117/2002
(909) 384-5614
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TAXES. Promotional offers and prices are for a limited time. Prices have been rounded to the nearest dollar for online display. Final order specifications and amounts,
including tax and shipping. will becommunlcated following receipt of your online order. If your organization has a special shipping arrangement with Dell. then you will
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for details on any special shipping arrangements.
12 Please note that this Microsoft software product may use technological measures for copy protection. In such event, you will not be able to use the product if you do
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09/18/2002
OFFICE OF THE CITY CLERK
RAcHEL G. CLARK, C.M.C. - CITY CLERK
300 North "D" Street. San Bernardino. CA 9241 8-0001
909.384.5002. Fax: 909.384.5158
www.ci.san-bernardino.ca.us
'"
September26,2002
Mr. Randy Brine
Tiburon, Inc.
39350 Civic Center Drive, Suite 100
Irvine, CA 94538
Dear Mr. Brine,
At the Mayor and Common Council meeting of September 23, 2002, the City of San Bernardino
adopted Resolution 2002-306 - Resolution authorizing upgrades to the Police and Fire
Departments' Public Safety Automation System and the addition of a new Automatic Vehicle
Locator module for the Police Department.
Enclosed for your files are copies of City of San Bernardino Resolution No. 2002-306 and First
Amendment to Agreement for Extended Services.
If you have any questions, please do not hesitate to contact me at (909)384-5002.
Sincerely, _ A."
cl}t'iZk:ll< ",A Le----
'/
Michelle Taylor .
Senior Secretary
Enclosure
CITY OF SAN BERNARDINO
A. I'\{UYM,'I\ lii:U.4.Dli'O V4.'.lTl<'~! Tnt~grilv. Accmmtahilitv. Resnect for Human Di2nitv. Honesty
.
.
** FOR OFFICE USE ONLY - NOT A PUBLIC DOCUMENT **
RESOLUTION AGENDA ITEM TRACKING FORM
Meeting Date (Date Adopted): q -Z3-OZ Item # 14 A Resolution # '2 ('02-- 30 (,
Vote: Ayes 1- '1 Nays A::T Abstain -€::! Absent Y
Change to motion to amend original documents:
Reso. # On Attachments: -L Contract term: -
Note on Resolution of Attachment stored separately: ~
Direct City Clerk to (circle I): PUBLISH, POST, RECORD W/COUNTY
NullNoid After: -
By:
Date Sent to Mayor: ~i' - .J Lf - 0;)-
Date of Mayor's Signature: q-:J5-6,;}
Date ofClerklCDC Signature: o,-d(,,-O;)-
Reso. Log Updated: V
Seal Impressed: V
See Attached: Date Returned:
See Attached:
~
Date.lv'!emo/Lett.er. Sent for Signature:
60 Day Reminder Le~;;-S~~t~oiiiOiiy;---_
90 Day Reminder Letter Sent on 45th day:
Request for Council Action & Staff Report Attached: Y es ~
Updated Prior Resolutions (Other Than Below): Yes
Updated CITY Personnel Folders (6413, 6429, 6433,10584,10585,12634): Yes
Updated CDC Personnel Folders (5557): Yes
Updated Traffic Folders (3985, 8234, 655, 92-389): Yes
No By
No --L- By
No ~ By
No ,/ By
No 7 By
Copies Distributed to:
City Attorney v'
Parks & Rec.
Code Compliance
Dev. Services
EDA
Finance ~
MIS'
Police
Public Services
Water
Others:
Notes:
BEFORE FILING. REVIEW FORM TO ENSURE ANY NOTATIONS MADE HERE ARE TRANSFERRED TO THE
YEARLY RESOLUTION CHRONOLOGICAL LOG FOR FUTURE REFERENCE (Contract Term. etc.)
Ready to File: ~ Date: '1 Jd1 )0/
,
Revised 01112/01