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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From:
Larry R. Pitzer, Fire Chief
Subject:
Resolution authorizing the Purchasing Manager to issue a
purchase order to Principal Decision Systems International
(PDSI) in the amount of $41,838.41 for Telestaff staffing
automation system, Aether Mobile Government Systems in
the amount of $14,400 to link the current Fire Sunpro
Records Management System (RMS) software to Telestaff,
and Hewlett Packard Company for the server to run the
Telestaff program in the amount of $3,739.00.
Dept:
Fire C i" , - ., . · L
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Date:
November 21,2002
MC/C Meeting Date:
December 16, 2002
Synopsis of Previous Council Action:
10/15/01
Resolution No. 2001-325 authorization to issue a purchase order to Aether Systems Inc. for Fire
Records Management System (RMS) 5.0 software.
04/01/02
Resolution No. 2002-100 authorization to submit a contract proposal for the development and
implementation of a Metropolitan Medical Response System and accept funding allocation in the
amount of $400,000.
RECOMMENDATION:
Adopt resolution.
Contact Person: Larrv Pitzer. Fire Chief
Phone: (909) 384-5286
Supporting data attached: Staff Report. Resolution, and Agreement
Ward: Citvwide
FUNDING REQUIREMENTS:
Amount:
Amount:
Amount:
Principal Decision Svstems International $41.838.41
Aether Mobile Government Svstems $14,400.00
Hewlett Packard Companv $3,739.00
Source:
(Acct. No) 123-596-5702
Finance:
Council Notes:
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Agenda Item No. --1 f
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STAFF REPORT
SUBJECT
Resolution authorizing the Purchasing Manager to issue a purchase order to Principal Decision
Systems International (PDSI) in the amount of $41,838.41 for Telestaff staffmg automation
system, Aether Mobile Government Systems in the amount of $14,400 to link the current Fire
Sunpro Records Management System (RMS) software to Telestaff, and Hewlett Packard
Company for the server to run the Telestaffprogram in the amount of $3,739.00.
BACKGROUND
At times of major emergencies or disasters, recalling personnel that are off-duty or after hours is
critical. Our current system requires at work personnel to place individual phone calls to direct
each person to return to work. Obviously, this occurs at a time when people at work are
extremely busy dealing with the emergency.
Fire Department staff was aware of an automated system (Telestafi) that would provide
emergency recall to meet our City's needs. This automated system is widely used in the fire
service. However, Fire Department and Information Services (IS) staff researched to confirm
reliability and functionality. Our staff and IS personnel were impressed with the research results;
specifically, no other system has the comprehensive range of capabilities and the reliability that
Telestaffhas.
Telestaff can send a message via phone, fax, pager, e-mail, PC, or on answering machines.
Functional groups such as Emergency Operations Center staff, Disaster Council, Fire
Department personnel, or other key staff can be notified virtually simultaneously or as individual
groups as needed. The system can be programmed ahead of time for certain recall functions, or
accessed remotely by phone to begin a callout procedure. Pre-recorded messages can also be set
remotely as needed to give incident specific instructions. Consequently, one person can initiate
the entire recall process with one phone call.
In addition to the emergency recall function, Telestaff can provide the vast majority of daily Fire
Department vacancy recall staffing needs. Currently, the fire department also uses a manual
personnel staffing system that is carried out by on-duty safety personnel to arrange 24/7
coverage, staffing decisions, and tracking of work hours. The process requires about eight to ten
personnel hours per day, which includes personally contacting those needed to work by
telephone, tracking availability, and hours worked. When a vacancy needs to be filled, TeleStaff
actually places outbound phone calls to appropriate staff members to advise them of when and
where they are needed to work. This automation system makes multiple phone calls
simultaneously; it is the ideal solution for emergency and other staffmg recalls.
Of particular concern is the process of emergency staffing and back-filling positions during
major emergency incidents. When these incidents occur, on-duty staff responds to the incident;
at times, this leaves no one to conduct the recall effort. Ultimately, this means that several fire
stations may be left un-staffed for extended periods of time while arranging for the emergency
staffing. A recall by Telestaff can be initiated from any location, by phone, which will
immediately start the automated process of back-filling fire stations throughout the city.
To increase the functionality of TeleStaff, it will be linked to our current Sunpro RMS 5.0
software staffing module. This will allow information to be shared between the two products
such as the location of each employee (on duty or off duty, which station they are working at,
availability, etc.). The system will track the number and type of hours worked for each employee
and type of leave taken. This information, accumulated between the two systems, is then placed
in a single database in Sunpro RMS that can provide automated and detailed payroll reports that
will increase the efficiency of administrative tracking. The Fire Department is requesting a "sole
source" purchase order for Aether Mobile Govemment Systems for the progranuning of the link
between Sunpro and Telestaff.
Due to limited space in the public safety computer rooms, Information Services recommended
that we purchase a rack-mounted server for the Telestaff automation system. PDSI, who
normally sells the necessary hardware along with their software, could not provide this product.
However, they did reduce the cost of their package by $3500. in order to allow us to purchase
our hardware of choice. IS researched and got quotes for the necessary hardware, and
recommended the equipment quoted by the Hewlett Packard Company.
Other technology based companies are not equipped with the capability to supply the Fire
Department with the required software, customer service support, and equipment to make the
system effective for the City to utilize. In addition, there are no local vendors that can provide
Telestaff. Consequently, the Fire Department is requesting a "sole source" purchase order for
PDSI for Telestaff. Their knowledge and understanding of the idiosyncrasies of 24/7 staffing
make them exceptional in their field of work.
FINANCIAL IMPACT
The total cost for PDSI Telestaff software is $41,838.41, the cost for constructing the link from
TeleStaffto Fire Sunpro RMS is $14,400, and the cost for the rack mount server from Hewlett
Packard Company is $3,739.00. The combined cost of $59,977.41 will be funded through the
Metropolitan Medical Response System program. Consequently, there will be no cost to the city
except for the annual service and support as delineated below.
There will be an annual service and support cost of $6,639.00 with an annual 3% increase. The
Fire Department's budget commencing in FY 03/04 will need to be increased to cover the annual
service cost for Telestaff automation system.
RECOMMENDATION
Adopt resolution.
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RESOLUTION NO:t::; <- '
RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN
BERNARDINO AUTHORIZING THE PURCHASING MANAGER TO ISSUE A
PURCHASE ORDER TO PRINCIPAL DECISION SYSTEMS INTERNATIONAL (PDSI)
IN THE AMOUNT OF $41,838.41 FOR TELESTAFF STAFFING AUTOMATION
SYSTEM, AETHER MOBILE GOVERNMENT SYSTEMS IN THE AMOUNT OF $14,400
TO LINK THE CURRENT FIRE SUNPRO RECORDS MANAGEMENT SYSTEM (RMS)
SOFTWARE TO TELESTAFF, AND HEWLETT PACKARD COMPANY FOR THE
SERVER TO RUN THE TELEST AFF PROGRAM IN THE AMOUNT OF $3,739.00.
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7 BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN
BERNARDINO AS FOLLOWS:
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SECTION 1. That Principal Decision Systems International ("PDSI") is a sole source
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vendor for the Telestaff staffing automation system;
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SECTION 2. That the Mayor and Common Council authorize the Purchasing Manager to
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issue a Purchase Order not to exceed $41,838.41 to PDSI, as a sole source vendor;
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SECTION 3. The Purchase Order with PDSI shall incorporate by reference this Resolution
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and shall incorporate the terms and conditions of the Telestaff License Agreement (attached and
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SECTION 4. That the Mayor or her designee is hereby authorized and directed to execute
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on behalf of the City said Telestaff License Agreement with PDSI;
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SECTION 5. That the Mayor and Common Council authorize the Purchasing Manager to
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issue a Purchase Order not to exceed $14,400 to Aether Mobile Government Systems, as a sole
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source vendor, to link Telestaff to Fire Sunpro RMS software;
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SECTION 6. The Purchase Order with Aether Mobile Government Systems shall
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incorporate by reference this Resolution and shall incorporate the terms on the quote dated October
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11, 2002 (attached and incorporated herein as Attachment B);
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SECTION 7. That the Mayor and Common Council authorize the Purchasing Manager to
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issue a Purchase Order not to exceed $3,739.00 to Hewlett Packard Company for the server to run
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the Telestaff automation system;
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RESOLUTION OF THE MAYOR AND COMMON COUNCILlF THE CITY OF SAN
BERNARDINO AUTHORIZING THE PURCHASING MANAGER TO ISSUE A
PURCHASE ORDER TO PRINCIPAL DECISION SYSTEMS INTERNATIONAL (PDSI)
IN THE AMOUNT OF $41,838.41 FOR TELESTAFF STAFFING AUTOMATION
SYSTEM, AETHER MOBILE GOVERNMENT SYSTEMS IN THE AMOUNT OF $14,400
TO LINK THE CURRENT FIRE SUNPRO RECORDS MANAGEMENT SYSTEM (RMS)
SOFTWARE TO TELESTAFF, AND HEWLETT PACKARD COMPANY FOR THE
SERVER TO RUN THE TELEST AFF PROGRAM IN THE AMOUNT OF $3,739.00.
SECTION 8. The Purchase Order with Hewlett Packard Company shall incorporate by
reference this Resolution and shall incorporate the terms on the quote dated November 16, 2002
(attached and incorporated herein as Attachment C);
SECTION 9. The authorization to execute the above referenced Purchase Orders IS
rescinded if they are not issued within sixty (60) days of the passage of this resolution.
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RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN
BERNARDINO AUTHORIZING THE PURCHASING MANAGER TO ISSUE A
PURCHASE ORDER TO PRINCIPAL DECISION SYSTEMS INTERNATIONAL (PDSI)
IN THE AMOUNT OF $41,838.41 FOR TELESTAFF STAFFING AUTOMATION
SYSTEM, AETHER MOBILE GOVERNMENT SYSTEMS IN THE AMOUNT OF $14,400
TO LINK THE CURRENT FIRE SUNPRO RECORDS MANAGEMENT SYSTEM (RMS)
SOFTWARE TO TELESTAFF, AND HEWLETT PACKARD COMPANY FOR THE
SERVER TO RUN THE TELESTAFF PROGRAM IN THE AMOUNT OF $3,739.00.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor and
Common Council of the City of San Bernardino at a
meeting thereof, held on the
day of
, 2002, by the following vote, to wit:
Council Members
NAYS.
ABSTAIN ABSENT
AYES
ESTRADA
LONGVILLE
McGINNIS
DERRY
SUAREZ
ANDERSON
McCAMMACK
Rachel Clark, City Clerk
The foregoing resolution is hereby approved this
day of
,2002.
Judith Valles, Mayor
City of San Bernardino
Approved as to form
and legal content:
James F. Penman
City Attorney
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Attachment "A"
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TELEST AFF LICENSE AGREEMENT
This Agreement ("AGREEMENT") made by and between Principal Decision Systems International ("PDSI"), that has its principal place of
business at 625 The City Drive South, Suite 190, Orange, CA 92868, and CITY OF SAN BERNARDINO ("CUSTOMER"), that has its principal
place of business at 300 North "0- Street. San Bernardino. CA 92418, shall be sUbject to the following terms and conditions:
Witnesseth:
Whereas, PDSI has developed a telecommunications/computer technology which consists of certain software known as TELESTAFF: and
Whereas, PDSI imposes certain license requirements on customers desirous of purchasing a license for TELESTAFF; and
Whereas, CUSTOMER wishes to contract with PDSi to: (1) implement a license to use TELESTAFF, (2) train CUSTOMER on its
configuration and use, and (3) as applicable, implement all licenses necessary to use TELESTAFF; and
Whereas, PDSI is willing to contract with CUSTOMER to: (1) grant CUSTOMER a license to use TELESTAFF, (2) train CUSTOMER on its
configuration and use, and (3) as applicable, grant all licenses necessary to use TELESTAFF;
Now, therefore, in consideration of the mutual covenants and agreements herein contained and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, and intending to be legally bound hereby, PDSI and CUSTOMER do hereby agree as
follows:
1. OwnershlD of TELESTAFF. The parties recognize and acknowledge that ownership of TELESTAFF shall remain with PDSI.
(a) License. Except as provided herein at paragraph 2(b), PDSI hereby grants to CUSTOMER a license to use TELESTAFF in
object code form. CUSTOMER shall abide by the terms and conditions of this license as stated herein.
(b) Comoonents of License. The TELEST AFF License shall consist of the right to use that certain software that collectively
constitute TELESTAFF.
2.
Coovriaht and Proorietarv Protection.
(a) TELESTAFF is owned by PDSI, and is protected by United States and international copyright laws and international trade
provisions. CUSTOMER must treat TELESTAFF like any other copyrighted material. This License and CUSTOMER's right to
use TELESTAFF shall terminate automatically if CUSTOMER violates any part of this AGREEMENT. In the event of termination
for any reason other than non.renewal of Service and Support as described herein at Section 11, CUSTOMER must immediately
return TELESTAFF and accompanying documentation to PDSI.
(b) CUSTOMER shall not:
(i) Modify TELESTAFF and/or merge it into another program for CUSTOMER use except by express, written permission
from POSt. Any portion of TELESTAFF merged into another program following the express, written permission from
PDSI will be subject to the tenns of this AGREEMENT;
(ii) Reverse engineer, disassemble, decompile, or make any attempt to discover the source code or methodology of
TELESTAFF.
3, Execution Date. The Execution Date is defined as the date this AGREEMENT is signed by an authorized agent of CUSTOMER.
4. Term. This AGREEMENT is effective and binding upon PDSI and CUSTOMER upon the Execution Date as defined in paragraph 3
herein and shall remain in effect for a term of one (1) year, unless terminated as provided herein. On each anniversary date
thereafter, this AGREEMENT shall automatically renew for a term of one (1) year, unless otherwise terminated as provided herein.
5. Product Ootions. The following constitutes a complete list of all TELESTAFF components available in connection with the use of
TELESTAFF. See Appendix A for the definition of TELESTAFF Hardware Components and Appendix B for the definition of
Implementation Services. CUSTOMER does hereby agree to purchase from PDSI the selected items in consideration for the
corresponding fees indicated as applicable:
Initial ComDonent
~ TELEST AFF Software License for 200 Staff members
TELEST AFF Sybase 12-concurrent Connection Database
License and LapLink Communication Software
Dialogic Telephone Card
TELEST AFF Implementation Services
Sales Tax at 7.75% on TELESTAFF Software License
Fee
$ 24,444
$ 1,500
$ 1,000
$ 13,000
$ 1,894.41
6. Prlcina. PDSI agrees to the fees reflected above in paragraph 5 until December 31, 2002.
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7.
Payments. CUSTOMER agrees that all pricing and amounts due hereunder are based on United States currency and that all
amounts remaining unpaid tor more than thirty (30) days following the date of the invoice shall be subject to an interest charge at the
monthly rate of 1.5%. CUSTOMER does hereby agree to the payment tenns for each component.
Initial ComDonent
B TELESTAFF Software License and applicable Sales Tax
TELEST AFF Hardware Components
TELEST AFF Implementation Services
Due
On Execution Date
Net 30 Days from Execution Date
Net 60 Days from Execution Date
8. Travel Exoenses. CUSTOMER agrees to pay tor all travel expenses related to TELESTAFF implementation and training seNices as
defined in Appendix B.
9. ImDlementatlon Services. Implementation Services include configuration of TELESTAFF as defined in Appendix B. CUSTOMER
acknowledges that additional training and/or reconfiguration requested by CUSTOMER will be at an additional cost.
10. Service and SUDDort. Service and Support of TELESTAFF is provided at no additional charge during the first twelve-(12) months
following the Execution Date. See Appendix C for the definition of TELESTAFF Service and Support. CUSTOMER does hereby
acknowledge that on each anniversary of the Execution Date, CUSTOMER may renew service and support under the following
events:
Initial Event
B 1st Anniversary of the Execution Date
Subsequent anniversaries during term
Payment
$4,889
3% maximum increase over previous period
Should CUSTOMER elect not to renew Service and Support on the anniversary of any Execution Date, CUSTOMER acknowledges
that any subsequent re~enrollment for Service and Support will only be accepted by PDSI after CUSTOMER cures the previous lapse
in Service and Support by paying PDSI the Service and Support fee for the lapsed periods. In addl~on, CUSTOMER acknowledges
that PDSI may assess CUSTOMER a Service and Support re-instatement fee that will not exceed ten percent (10%) of the Service
and Support fee for the lapsed periods. PDSI reserves the right to discontinue Service and Support of previous releases of TeleStaff
as defined in Appendix C.
1'. Limited Warranty. PDSI WARRANTS TELESTAFF TO BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER
NORMAL USE AND TO OPERATE IN ACCORDANCE WITH TELESTAFF USER MANUALS. HOWEVER, PDSI DOES NOT
WARRANT THAT THE FUNCTIONS CONTAINED IN TELESTAFF WILL MEET CUSTOMER'S REQUIREMENTS OR THAT THE
OPERATION OF TELESTAFF WILL BE UNINTERRUPTED OR ERROR FREE. THE LIMITED WARRANTY SET FORTH HEREIN
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
12. Limitation 01 L1abllltv. PDSI'S ENTIRE LIABILITY AND CUSTOMER'S EXLUSIVE REMEDIES SHALL BE THE REPLACEMENT
OF TELESTAFF UPON NOTIFICATION OF REPORTED DEFICIENCIES. IN NO EVENT WILL PDSI BE LIABLE TO CUSTOMER,
OR ANY THIRD PARTY, FOR ANY CLAIMS OR DAMAGES, INCLUDING ANY LOST WAGES, LOST PROFITS, LOST SAVINGS
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE TELESTAFF
EVEN IF PDSI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CUSTOMER SHALL INDEMNIFY, DEFEND,
AND HOLD PDSI HARMLESS FOR ANY SUCH CLAIMS.
13. Termination. This AGREEMENT shall terminate upon the following events:
(a) In the case of an event of default (if CUSTOMER or PDSI fails to satisfy any of its respective covenants, duties or obligations
under this AGREEMENT), the non-defaulting party shall have the option to terminate this AGREEMENT. In the event of default,
the non-defaulting party shall give written notice to the defaulting party of the alleged default and give such party at least thirty
(30) days in which to cure the alleged default. If the defaulting party does not satisfactorily cure its default, the non-defaulting
party has the right to terminate upon thirty (30) days additional written notice stating the defaulting party's failure to cure the
default;
(b) By mutual consent between both parties;
(c) After the initial term of the AGREEMENT, upon ninety (90) days written notice to the other party.
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PDSI
By:
Title:
Date:
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14. Miscellaneous Provisions.
(a) Amendments. This AGREEMENT shall not be modified or amended except by another agreement in writing executed by the
parties hereto.
(b) Entire Aareement. This AGREEMENT, including Appendices A, Band C attached hereto, supersedes all prior discussions,
understanding and agreement between the parties with respect to the matters contained herein, and constitutes the entire
agreement between the parties with respect to the matters contemplated herein.
(e) Govemino Law. This AGREEMENT shall be construed and enforced in accordance with the laws of the State of California.
(d) Notices. All notices, requesfs, demands and/or other communications required or permitted to be given or made by this
AGREEMENT shall be in writing and shall be delivered by commercial overnight delivery services which provides for receipt, or
mailed by certified mail, return receipt requested, postage prepaid and addressed to the parties at the addresses referenced
above. Any party may change its address for purposes of this AGREEMENT by notice in writing to the other party.
(e) No Waiver. No failure on the part of any party hereto to exercise, and no delay in exercising any right, power or remedy or partial
exercise of any right, power or remedy by any party will preclude any other or future exercise of any other right, power or remedy
or partial right, power or remedy. No express waiver of assent by any party hereto to any default in any term or condition of this
AGREEMENT shall constitute a waiver of or an assent to any succeeding default in the same or any other term or condition
hereof.
(f) Assianabilitv. This AGREEMENT shall inure to the benefit of and be binding upon the parties hereto, their respective heirs,
successors, assigns and personal representatives.
IN WITNESS WHEREOF, the parties have signed this AGREEMENT on the day and year first above written.
CITY OF SAN BERNARDINO (CUSTOMER)
By:
Title:
Date:
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Appendix A - TeleStaff Hardware Components
Customer will purchase and configure its own hardware. Customer will purchase hardware that meets the
specifications below, at a minimum:
. PC system capable of operating the TeleSta" software for CUSTOMER (1)
. PDSI will procure Telephony hardware to support TeleSta"'s telephone features
. PDSI will procure SOL Database Server software (2)
. PDSI will procure Remote communication software for remote diagnostics
PDSI recommends PC systems from Dell Computer Corporation. As Dell frequently changes and introduces new
models and configurations, PDSI does not recommend a specific Dell model number. However, hardware
components for the TeleSta" Database server must include, at minimum, the following:
. Intel Pentium 1 Ghz processor or better
. 640 MB or greater RAM
. 10GB or larger Hard Drive
. 20/48x CD-ROM Drive
. 17" or larger SVGA Monitor
. CD-RW Drive
. Multimedia with speakers and microphone
. Keyboard and mouse
. Microsoft Windows NT Workstation 4.0
. Next day on site service by manufacturer
. Dialogic 4 - Line Telephony system (3)
Per Section 5 above. PDSI will provide a Svbase SOLAnvwhere 12 - User database and LapLink Communications
software for Customer to install.
IMPORTANT NOTES:
If CUSTOMER purchases hardware through PDSI, PDSI's hardware services include installation of TeleSta"
application software, Sybase database server software, Dialogic Telephony hardware, Laplink remote
communications software and any other software necessary to operate TeleSta" on an appropriate PC
supplied by Dell. If CUSTOMER elects to purchase hardware other than that supplied by PDSI, CUSTOMER
is responsible for configuring hardware and installing the software required to operate TeleSta". CUSTOMER
may connect additional PCs to the T eleSta" system by installing the T eleSta" client software (included)
provided they are connected to the TeleSta" system by a network using the TCP/IP protocol. TeleSta" is
compatible with connected PCs running the Windows 95, 98, NT or 2000 operating system.
(2) The database software specified above will allow tweive (12) concurrent connections to the TeleSta" database
by PCs on a network. Although the TeleSta" client software may be installed on any number of PCs, the
database software will allow only twelve concurrent connections. As a user logs 0" TeleStaff, a connection is
released and made available to other users. Access to TeleSta" by telephone DOES NOT consume a
database server connection; onlv access by PCs consume database connections. The database server
software may be upgraded to enable additional concurrent connections.
(3) The Dialogic Teiephony system specified above supports any combination of up to four (4) simultaneous
inbound and outbound connections by telephone. PDSI recommends that CUSTOMER connect four dedicated
telephone lines to the Dialogic Telephony hardware (installed in the PC). Further, CUSTOMER should provide
one telephone number to staff members which when dialed automatically attaches to the next available
telephone line. Additional Dialogic Telephony components may be purchased to provide additional telephone
connections.
(4) Hardware and related software supplied by CUSTOMER under this agreement:
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ADDendix B - TeleStaff ImDlementation Services PartnershiD Allreement
For the fee specified in paragraph 5 of this AGREEMENT, PDSI will train CUSTOMER staffing administrators on
the operation of TeleStaff and then assist the CUSTOMER in configuring the TeleStaff system with CUSTOMER's
data. The following steps comprise the TeleStaff Implementation services:
Hand-Off:
Pre-Configuration:
Training:
Data:
Configuration:
TeleStaff Tuning:
During this internal phase, the appropriate PDSI account representative transfers
information on the CUSTOMER to the PDSI Implementation Manager (1M). The 1M is a
project manager who is responsible for coordinating all activities necessary to implement
TeleStaff for the CUSTOMER. During this phase, PDSI will send to CUSTOMER an
Implementation Welcome Packet containing an overview of the Implementation Process
and information on how to prepare for TeleStaff.
During the Pre-Configuration phase, the 1M and CUSTOMER hold a conference call to
review the Welcome Packet, to establish CUSTOMER contacts required by PDSI during
the Implementation process, and to set up the Administrator Class. Also during this phase,
PDSI provides CUSTOMER with all necessary installation documentation and ships the
TeleStaff hardware to CUSTOMER.
The TeleStaff Administrator training course is a train-the-trainer format intended for the
CUSTOMER's administrators of the TeleStaff system (defined as knowledgeable of
CUSTOMER's staffing rules, PC literate and empowered to make staffing decisions).
TeleStaff training is a hands-on and workbook guided course at a PDSI training facility that
uses demonstration data in order to cover all necessary TeleStaff features. It also includes
instruction on how to enter CUSTOMER data into TeleStaff. The TeleStaff training course
will take up to two 8- hour days to complete, and is limited to two (2) staff members. Prior
to the CUSTOMER's 'live' date, the trained CUSTOMER administrators will perform end-
user training (including training on the use of the telephone) to CUSTOMER staff
members.
During the Data phase, CUSTOMER gathers data as specified in the Data Packet and
enters this data into TeleStaff.
During the Configuration phase, a PDSI Configuration Analyst and the CUSTOMER
administrator(s) configure TeleStaff for CUSTOMER using CUSTOMER's business rules.
The configuration process occurs at PDSI and is allocated 24 hours of time. The TeleStaff
Configuration course is limited to two (2) staff members. At its option, CUSTOMER may
extend the configuration process for an additional fee of $ 1000 per day.
After CUSTOMER goes live with TELESTAFF, PDSI will go to CUSTOMER's site for two
days to fine-tune the TELEST AFF database and staffing processes
For information on additional advanced training courses offered by PDSI, please contact
your TeleStaff Implementation Manager or your Account Executive.
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ADDendix C - TeleStaff Service and SUDDort
All Software Errors reported by CUSTOMER shall be resolved as set forth below. Initial response by PDSI will be
based upon CUSTOMER's full descr',ltion of the problem. Resolution response will be based upon the priority
assigned by PDSI as defined below. If CUSTOMER determines that a Software Error exists, CUSTOMER shall
notify PDSI by telephone. Telephone notification will be made to PDSI's support line at (800) 850-7374.
"Normal Business Hours" are 8:00 AM through 5:00 PM (Pacific Standard Time), Monday through Friday, excluding
hoiidays.
The main support line will be answered either by an attendant or automated attendant at all hours. During Normal
Business Hours, each trouble report will be assigned a Help Desk Log Number. The Log Number shall be used for
all subsequent inquiries relating to the original problem. During Normal Business Hours, the attendant will ring the
TeleStall Support Department and the call will be handled according to the priority assigned by PDSI. In the case
of priority-one problems, as noted below, CUSTOMER may be able to speak directly to a TeleStall Support
Representative if one is available. Outside of Normal Business Hours, Priority 1 support, as described in this
appendix, will be made available through a pager system. The phone number is 800-850-7374. Priority 1 support
is available 24 hours per day, 7 days per week to CUSTOMER's with LIVE status. All other problems will be
handled on a callback basis. If requested or so stipulated in the response time criteria below, a PDSI
representative will return the call in a manner consistent with the priority and order in which the call was received.
CUSTOMER shall make every ellort to respond to PDSI in a timely fashion when requests are made to follow-up
calls or additional documentation on the reported problem.
CUSTOMER's subscribing to optional dial-in support shall provide PDSI with a dedicated and separate standard
telephone data modem iine where the Server resides. CUSTOMER shall additionally provide a voice telephone
iine located in each such area to allow simultaneous voice and data access.
C Priorities are assigned as follows:
Priority One
Hours of Availabiiity:
24 hours/day, 7 days/week
Description:
A critical software error that severely impacts the ability of
CUSTOMER to perform ALL automated stalling functions (TeleStall
is down). This ievel of priority is oniy available to CUSTOMER's
that are using T eleStall in a production environment (LIVE accounts
ONLY).
Initial Response:
During Normal Business Hours, immediate response if a Support
Representative is available. Otherwise, PDSI will respond with a
call back within one hour. Outside of Normal Business Hours
(including holidays), PDSI will respond with a call back within two
hours.
Resolution Response:
PDSI will work aggressively to provide CUSTOMER with a
workaround solution or to completely resolve the problem.
Notification:
It is the responsibility of CUSTOMER to alert PDSI of a possible
Priority-One issue. PDSI will update CUSTOMER of progress
frequently during problem resolution and notify CUSTOMER once
the workaround has been provided or the problem has been
resolved.
'-'
C-I
(""~
'-
Priority Two
Hours of Availability:
Description:
Initial Response:
Resolution Response:
Notification:
L Priority Three
Hours of Availability:
""'--
Description:
Initial Response:
Resolution Response:
Notification:
Appendix C - TeleSla" Service and Support (Continued)
Monday through Friday, 6:30 AM to 6:00 PM, Pacific Standard
Time.
A non-critical software error, which prevents the user from
performing a data entry or system administration function. These
do not include cosmetic, documentation, or reporting problems.
These also do not include questions or inquiries regarding the
operation of the software or its installation and training.
During Normal Business Hours, PDSI will respond with a call back
within three hours. Outside of Normal Business Hours (including
holidays), PDSI will respond with a call back within twenty-four
hours.
PDSI will provide a workaround for CUSTOMER when possible
within an average of twenty-four (24) hours. PDSI will provide a
problem resolution in the form of an Upgrade or modification to the
Software in an upcoming Update.
PDSI will notify CUSTOMER when a workaround has been
provided or the problem has been resolved.
Monday through Friday, 6:30 AM to 6:00 PM, Pacific Standard
Time.
All other software or documentation errors not described above.
These include but are not limited to:
. Reporting errors or calculation problems
. Documentation Inaccuracies
. Cosmetic issues
. Misspellings
. Product Enhancement requests
. Questions or inquiries relating to TeleStaff Software
functionality, system administration or installation
PDSI will respond to these items if specifically requested to do so at
the time of the request. If a reply is requested, PDSI will respond
within an average of twenty-four (24) hours during Normal Business
Hours.
PDSI will correct documentation errors in upcoming releases of the
documentation.
If requested, PDSI will notify the local CUSTOMER when a
workaround has been provided or the problem has been resolved.
C-2
C TeleStaff Enhancements
The TeleStaff version number consists of three numbers that define the type of product release. The format of the
TeleStaff version number is:
Version X.YZ where
. Changes in X represent a significant change in product functionality (Major Release)
. Changes in Y represent an enhancement to the product that increases functionality within the existing
Major Release and is typical of an evolving product (Enhancement Relel\se)
. Changes in Z represents a minor change to the program to accommodate a software error or cosmetic
change (Updl\te Releue)
Under the TeleStaff Service and Support plan, CUSTOMERs will receive Updl\te Relel\ses and Enhancement
Releases as they become available at no additional charge. Major Relel\ses will be available for an additional fee.
L
f----
',-
C-3
&AETHER
Mobile Government Division
Creators of Cerulean and Sunpro Products
Quote:
Document Date:
Quote good thru:
San Bernadino
10/11/2002
12/31/2002
San Bernadino
Contact:
Fax:
Phone:
Customer ID Number:
Emai/:
Attachment "B"
Description
Unit Cost
Extended Price
Software
FireRMS Telestaft Interface
Sites
14
8,750.00
_.
~,"ual SUDDorl
"eRMS Telestaft Interface
1,750.00
Services
Project Management
3,900.00
8,750.00
1,750.00
3,900.00
Software:
Annual Support:
Services:
Freight:
Tax:
Total:
Terms: Net 30 days. Late Accounts will be billed 1.5% per month.
We also accept VISNMC, call 1-800-786-7761 to make these arrangements
L
8,750.00
1,750.00
3,900.00
14,400.00
Order Preview
~@J@J
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Attachment "e"
Page I of 2
I :~':'l
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'---"
search: I 101
MULTI - WESTERN STATES
CONTRACTING ALLIANCE (WSCA)
10.;' L i
~
WSCA
>> Store Menu
)>hOgin
)) Product Search/Compare
>> !:>gwIlLQ.(!.9J.'[is;eList
>>ViewC<:!!1
>> Fast Add
>> Betrjev~S(!_Y.ed_Q\!9te
>> Order History
>>Otder Status
>> FeedBack
>> Security
)) Business Leasing Options
>>Help
@J
Saved Shopping Quote
Change to item status may result to change in your Quote. Use this page 1
saved items to your cart or to replace your current cart with this Quote an
checkout.
Quote ID
Quote Name
Quote created by
Quote created on
Summary
StorageWorks AIT 35nO GB
Tape Drive (L VD), external,
carbon
External Tape Drive 35 GB, 70
GB with 2: I compression L VD
Small form factor Half-Height
built out to 5 1/4" Memory-In-
Cassette (MIC) for faster data
retrieval VERIT AS Backup Exec
and Computer Associates software
Rack Conversion W8000 338544-B23$255.00
Rack Conversion Kit - w8000
Compaq Ultra3 Single-Channel 157810-B21$160.00
SCSI Controller
The Compaq 64-Bit/66 MHz
Single Channel Wide Ultra3 SCSI
Adapter contains one low voltage
differential (L VD) SCSI channel
that interfaces directly between the
server Peripheral Component
Interface (PCI) Local Bus and up
to 15 SCSI devices. The adapter
supports industry-standard
interfaces and protocols. The
Ultra3 SCSI Adapter provides 64-
Bit PCI bus master operation and
SCSI data transfer rates of up to
160 MB/s. The adapter also
supports tagged command
queuing, which allows SCSI hard
dri ves t
55392
TeleStaff_RackrnounC v2
karschner_mi@sbcity.org
11/16/2002
Part No Unit Cost
216885-001 $854.00
Qty Price
I $854.(
I $255.(
I $160.(
Built for You - Evo W8000
file://C:\ WINDOWS\TEMl'\TeleStafLRMI.htm
Base
$2.201.00
I $2.20 I
12/09/2002
L
~
\..-
Compaq Evo W80DO Intel@
Xeon™ 2.2 GHz -SCSI Model
Integrated Dual Channel Ultra160 Included
SCSI and Ultra ATNlDO
18.2 GB Ultra3 (Ultra 160) SCSI 158154-821
10,000 rpm Hard Drive
512MB RDRAM/800 (2x256MB) 16031l-B21
nVidia Quadro2 EX LP 253145-821
1.44 MB Floppy Disk Drive Included
48X CD-ROM - Carbon 231943-821
No Removable Storage 246847-821
Integrated Soundblaster 128 Included
Audio
Intel PRO/IOO WFM 101100
Lucent V.90 56K PCI Modem
(V.92 upgradable)
Compaq PS/2 Scroll Mouse
Compaq PS/2 Easy Access
Internet Keyboard
Microsoft Windows 2000 Pro
(Service Pack 2)
System Documentation Kit
System Documentation Kit
Restore CD
CarePaq 3YR 24X7 4HR PROF
WORKSTN
OrdeT Preview
1 a--I
1 ~ -----1
o
o
buy online or call 1-800-727-2472
@]
Page 2 of 2
265319-821
Included
246835-831
231947-821
265977-001
249668-001
159966-001
212734-004
234754-001
401788-002
Subtotal: $3 470.00
Sale Tax: 269.00
Tota~39.00
10-----1 ~
pri vacy statement
using this site means you accept its terms
~
file://C:\ WINDOWS\TEMP\TeleStafCRM 1.htm
12109/2002
CITY OF SAN BERNARDINO
Interoffice Memorandum
CITY CLERK'S OFFICE
Records and Information Management (RIM) Program
DATE:
December 19, 2002
TO:
Matt Fratus, Fire Department
FROM:
Michelle Taylor, Senior Secretary
RE:
Transmitting Documents for Signature - Resolution 2002-387
~ SCS'1- '1(,,1I~
At the Mayor and Common Council meeting of December 16, 2002, the City of San Bernardino
adopted Resolution 2002-387 - Resolution authorizing the Purchasing Manager to issue a
purchase order to Principal Decision Systems International (PDSI) in the amount of$41,838.41
for Telestaff Staffing Automation System, Aether Mobile Government Systems in the amount of
$14,400 to link the current Fire Sunpro Records Management System (RMS) software to
Telestaff, and Hewlett Packard Company for the server to run the Telestaff Program in the
amount of$3, 739.00.
Attached is one (1) original license agreement. Please obtain signatures in the appropriate
location and return the original agreement to the City Clerk's Office as soon as possible, to my
attention.
Please be advised that the resolution and agreement will be null and void if not executed
within 60 days, or by February 14,2003.
If you have any questions, please do not hesitate to contact me at ext. 3206. Thank you.
Michelle Taylor
Senior Secretary
I hereby acknowledge receipt of the above mentioned documents.
Signed: /~~ ~
c./"
Date: / - 7 - CJ 3>
Please sign and return
CITY OF SAN BERNARDINO
Interoffice Memorandum
CITY CLERK'S OFFICE
Records and Information Management (RIM) Program
DATE:
January 22,2003
TO:
Norma Camarena, Administrative Analyst
FROM:
Michelle Taylor, Senior Secretary
RE:
Resolution 2002-387 - Telestaff License Agreement
CC:
Veronica Martinez, Finance
Attached is a fully executed copy of the TelestaffLicense Agreement. The original agreement is
on file in the City Clerk's Office.
If you have any questions, please call me at ext. 3206.
,.
-
** FOR OFFICE USE ONLY - NOT A PUBLIC DOCUMENT **
RESOLUTION AGENDA ITEM TRACKING FORM
Meeting Date (Date Adopted): \L-lb-OL Item #
Vote: Ayes j-'l Nays ...ft
Change to motion to amend original documents:-
I '& Resolution # 'ZCO 2 - 3g ')
Abstain ~ Absent -e
Reso. # On Attachments: v' Contract term: ~
Note on Resolution of Attachment stored separately:-=-
Direct City Clerk to (circle I): PUBLISH, POST, RECORD W ICOUNTY
Date Sent to Mayor: rZ-l'l-O"2-
Date of Mayor's Signature: I') -I ~.a:F
Date of Clerk/CDC Signature: \:} -l Cj -0 f
NulllVoid After: loo 0'1> h. -14-03
,
By: -
Reso. Log Updated:
Seal Impressed:
./'
/
Date Memo/Letter Sent for Signature:
60 Day Reminder Letter Sent on 30th day:
90 Day Reminder Letter Sent on 45th day:
See Attached: / Date Returned: \ - /)\- 03
See Attached:
See Attached:
I;:}-I"!-O/
Request for Council Action & Staff Report Attached:
Updated Prior Resolutions (Other Than Below):
Updated CITY Personnel Folders (6413, 6429, 6433, 10584, 10585, 12634):
Updated CDC Personnel Folders (5557):
Updated Traffic Folders (3985, 8234, 655, 92.389):
Copies Distributed to:
City Attorney ,./
Parks & Rec.
Code Compliance Dev. Services
Police Public Services Water
Notes:
Yes I/" No By
Yes No ..L- By
Yes No ,/ By
Yes No ,/ By
Yes No --r By
EDA
Finance .,/
r (l..t lz..)
MIS
Others:
BEFORE FILING, REVIEW FORM TO ENSURE ANY NOTATIONS MADE HERE ARE TRANSFERRED TO THE
YEARLY RESOLUTION CHRONOLOGICAL LOG FOR FUTURE REFERENCE (Contract Term, etc.)
Ready to File: ~
Date: \- d (-03
Revised 0 I /12/0 I