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.
. fJ1'Y OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From:
EDWARD S. RAYA
Subject:
Or' -, . 'L
i i\. , . .",. . Jill
RECLASSIFY EIGHT (8) POSITIONS OF
COMMUNITY SERVICES OFFICER I TO
THE POSITION OF POLICE SERVICES
ASSISTANT IN THE POLICE
DEPARTMENT
Dept:
HUMAN RESOURCES
Date:
MAY 13, 2002
Synopsis of Previous Council Action:
In February 2001, the Mayor and Common Council received and filed the Classification and
Compensation Study.
In April 2002, the Personnel Committee discussed and continued this item.
On May 13, 2002, the Personnel Committee recommended this item for approval.
Recommended Motion:
1. Reclassify eight (8) positions of Community Services Officer I, Range 1323, $2,223 to
$2,702/month, to the position of Police Services Assistant.
2. Direct the Human Resources Department to update Resolution 97-244 to reflect this
particular action.
~JJ.Mk.)~?'''l
Signature
Contact Person:
Edward S. Rava
Phone:
384-5161
Supporting data attached: Yes
Ward:
FUNDING REQUIREMENTS: Amount:
Source: (Acct. No.)
(Acct. Description)
Finance:
No Cost
,unci I Notes:
~~
,
Agenda Item No. J.d...,
CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
STAFF REPORT
SUBJECT
Reclassify eight (8) positions of Community Services Officer I to the position of Police Services
Assistant in the Police Department.
BACKGROUND
Prior to the implementation of the classification and compensation study, the Police Department
had eight (8) Police Records Clerks assigned to the community field offices. The initial
recommendations from the consultant included one that would reclassify these eight- (8)
incumbent Police Records Clerks to a new classification of Police Services Assistant. The
recommendation was based on the finding that the primary duties and responsibilities of these
positions was to provide clerical and administrative support to the Police management and
officers in the stations outside the main Police Department. These positions perform a wide
range of duties including answering and directing phone calls, payroll preparation, patrol
scheduling, taking low priority crime reports, some CLETS/CAD operations and other
administrative tasks, which combine the clerical work of a Police Records Clerk and the report
taking skills of a Community Services Officer I. The new recommended title of Police Services
Assistant reflected the unique nature of these duties. The recommendations also included a
salary at approximately three percent (3%) above the Community Services Officer I. A copy of
the initial recommendations from the study is attached.
The initial recommendations were made available to the departments and employees for review
and comment. As a result of this process, it became apparent that while the Police Department
did not contest the recommendation to create the new classification of Police Services Assistant,
the Department did express a concern with the recommended salary. This concern was based on
the fact that historically, the Police Records Clerk position had been paid less than the
Community Services Officer I, and in fact, most Community Services Officer I's promoted up
from the Police Records Clerk position. The Police Department felt that reclassifying these eight
Police Records Clerks to the new classification of Police Services Assistant and paying them
more than the Community Services Officer I's would adversely affect morale.
There were numerous discussions and meetings with the Police management, the union and the
affected employees to attempt to develop a viable option for these individuals. Based on input
from all interested parties, it was agreed that the most viable alternative was not to create the
classification of Police Services Assistant, but rather to reclassify the eight affected Police
Records Clerks to Community Services Officer I's. It was felt that this option would
acknowledge that these employees had duties above the Police Records Clerks but would not
place them above the Community Services Officer I classification. This option was adopted and
implemented in October 200 I.
Shortly after it was implemented, this action resulted in some concerns within the Police
Department. The primary issue is that many of the individuals who were assigned to work in the
outlying offices prior to the implementation of the classification and compensation study have no
desire to perform the field work of a Community Services Officer I, nor have they been trained
to perform such duties. But because they share the same title, they may all be required to rotate
into CSO field duties.
Additionally, some of the more senior Community Services Officers in the field operation have
expressed dissatisfaction with not being able to "bid" on the office positions currently occupied
by these 8 individuals.
In an effort to solve this problem and minimize the disruption within the organization, the Police
Department has requested that the (8) individuals assigned to the outlying offices be reclassified
from Community Services Officer I to Police Services Assistant as was originally recommended,
but without additional pay. These individuals would maintain their current salary, but the duties
and responsibilities would be differentiated, thus eliminating some of the issues within the
department. The union has agreed with and supports this recommendation.
In summary, the original recommendation from the consultant acknowledges that the duties of
the Police Records Clerks assigned to the outlying areas justified a reclassification. That
recommendation was part of the first draft of the study. The affected employees agreed to
changes from the study's original recommendation at the urging of the Police Department as a
means of defusing a potential conflict and neither those employees, nor department management
anticipated that these new Community Service Officer's would be subjected to possible field
assignments. Given the unique situation, this action is appropriate.
FINANCIAL IMPACT
There is no cost associated with this reclassification.
RECOMMENDATION
1. Reclassify eight (8) positions of Community Services Officer I, Range 1323, $2,223 to
$2,702/month, to the position of Police Services Assistant.
2. Direct the Human Resources Department to update Resolution 97-244 to reflect this
particular action.
HR/Agenda Items:SR.PSA.CSO.5-13-02
,----
TABLE OF CONTENTS
INTRODUCTION .....................................................................................................................................................1
SECTION I CLASSIFICATION RECOMMENDATIONS................................................................................3
DEVELOPING AN EFFECTIVE CLASSIFICATION PLAN ..............................................................................................3
STuDY PROCESS........................................................................................................................................................3
SUMMARY ...............................................................................................................................................................20
SECTION II GUIDELINES FOR CLASSIFICATION SPECIFICATIONS ..................................................23
OVERVIEW OF ADA ...............................................................................................................................................23
EssENTIAqOB FUNCTIONS....................................................................................................................................23
CLASS SPECIFICATION FORMAT .............................................................................................................................23
IMPLEMENTATION OF ADA ...................................................................................................................................25
SECTION III COMPENSATION METHODOLOGIES ..................................................................................28
STUDY OBJECTIVES ........ ........................................................................................................... .............................. 28
SELECTION OF LABOR MARKET AGENCIES............................................................................................................29
SURVEY CLASS SELECTION .....................................................................................................................................31
MARKET DATA COLLECTION PROCESS .................................................................................................................31
Es'rABUSHING JOB COMPARABIUTIES ...................................................................................................................32
LABOR MARKET POSITION .....................................................................................................................................32
POINT OF COMPARISON .........................................................................................................................................33
SECTION IV FINDINGS.......................................................................................................................................35
OVERALL SALARY SURVEY REsULTS......................................................................................................................35
SUMMARY ...............................................................................................................................................................37
SECTION V RECOMMENDATIONS ................................................................................................................39
BENCHMARK CLA55IFICATIONS.............................................................................................................................39
INTERNAL SALARY RELATIONSHIPS ....... .......... ................. .............. ........... .................................... ............ ........... 39
SALARY RECOMMENDATIONS................................................................................................................................40
RANGE IMPLEMENTATION .....................................................................................................................................40
APPENDIX A MASTER LIST OF TITLES .................................................................................................... A-I
APPENDIX B EMPLOYEE ALLOCATION LIST ...........................................................................................8-1
APPENDIX C LABOR MARKET SALARY SURVEY RESULTS................................................................C-l
APPENDIX D SALARY RECOMMENDATIONS........................................................................................0-1
CLASSIFICATION &
COMPENSATION REPORT
CITY OF
SAN BERNARDINO
February 7, 2001
,.
City of San Bernardino
.,.
Discussion - This position is responsible for the Police payroll including reconciling the labor
distribution report, preparing various reports, preparing cost projects and conducting
various statistical analysis. Ms. Macdonald and the existing Account Clerk III in the
department are also in the process of cross-training in order to back each other up, which
will ultimately improve efficiencies in the department. The duties that Ms. Macdonald
currently performs are considered appropriately classified at the Account Clerk III level.
Police Records Clerk I
Recommendation - Retitle classification to Police Records Technician
Discussion - This classification is the journey level of the series. It is our understanding that
the City had an entry level Junior Police Records Clerk at one time, but the class is not used
and the City's current practice is to hire at th~ journey level. As such, it is recommended that
the numbering designation be eliminated.
Police Records Clerk II (N. Clark. E. Otterbein. K. Miller)
Recommendation - Reclassify positions to Police Records Supervisor
Discussion -These positions serve as shift supervisors, with direct supervisory responsibility
for all police records clerical positions on their assigned shift. For that reason. we
recommend reclassification consistent with these higher-level responsibilities.
Police Records Clerk I IT. Bonelli. B. Fox. M. Flores & M. Colburn)
Tvpist Clerk II (L. Harris)
Steno2lapher IT. Ward)
Recommendation - Reclassify positions to Police Services Assistant
Discussion - The primarily duties and responsibilities of these positions are to provide
clerical and administrative support to police management and officers in the stations
outside the main police department. These positions are assigned to the Patrol Division and
perform a wide range of duties including answering and directing phone calls, payroll
preparation, patrol scheduling, taking low priority crime reports. some CLETS/CAD
operations. and other administrative tasks. While some of these employees requested that
they be re-classified as Community Services Representatives, we do not consider the duties
and responsibilities are comparable; however. since they also do not serve as Records Clerks
or Clerk-Typists, we recommend a new classification of Police Services Assistant for these
positions.
Community Services Representative I
Community Services Representative II
Recommendation - Retitle classification to Community Services Officer I and Community
Services Officer II
Discussion - Based on input received from the Job Analysis Questionnaires and interview
process, the Community Services Representative I is responsible for front desk duties that
involve receiving and directing incoming telephone calls, answering general questions,
responding to citizen complaints, taking information for crime reports, processing
department-related applications and forms, and serving as administrative support to sworn
staff. Some CSR I positions have field responsibilities such as responding to minor traffic
accidents or taking routine crime reports. The Community Services Representative II class
Page 17
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.
DRAFT
CITY OF SAN BERNARDINO
POLICE SERVICES ASSISTANT
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under general supervision. provides support and information services to an assigned Police Department
station and general public; receives emergency and routine telephone calls; responds to citizen requests
and provides information as required; prepares payroll and a variety of reports; and performs related work
as required.
ORGANIZATIONAL RELATIONSIDPS
The class of Police Services Assistant is a journey level clerical and administrative classification.
Supervision is received from police management and supervisory classes within the assigned station.
REPRESENTATIVE DUTIES
The following duties are typical for positions in this classification. Any single position may not perform all of these
duties and/or may perform similar related duties not listed here:
I. Provides courteous and expeditious customer service to the general public and City department staffs.
2. Serves as first response to the public at the police sub-station desk; receives telephone calls;
determines the nature of inquiries and relays or transfers the telephone calls to the appropriate office
or individual; maintains pleasant and effective public relations; gives directions and information to
the general public.
3. Takes a variety of misdemeanor and felony crime reports including petty and grand theft, missing
persons, repossessions, lostlstolen license plates, found property, vandalism, vehicle and residential
burglaries, restraining order/domestic disputes, threats to life, traffic collision property damage
reports and assists the public in writing their own collision reports.
4. Performs payroll and personnel activities including preparing and maintaining sick, disability and
vacation leave accruals.
5. Operates a computer to enter, modifY, update and retrieve data regarding stolen and recovered
property, drivers licenses, vehicle registration information and warrants.
6. Creates, types, proofreads and word processes a variety of documents and forms including general
correspondence, reports and memoranda from rough draft or verbal instruction; disseminates
information as appropriate.
7. Creates, types, records and files a wide variety of police records, reports and materials including
crime and traffic reports and violations, fingerprint cards missing persons reports and abandoned
vehicle reports; assembles and creates a variety of police files, flyers and forms.
8. Schedules and sets up meetings and training sessions for police personnel; !compiles a variety of
information for weekly, monthly and quarterly reports.
9. Participates in in-service training conferences and programs; maintains emergency call-out lists and
notifies personnel as required.
10. Operates a variety of office equipment including copiers, facsimile machine and computer; inputs and
Page-l
CITY OF SAN BERNARDINO
Police Services Assistant (Continued)
retrieves a variety of data.
II. Performs a variety of clerical and courier duties; maintains various logs and records relating to
operations; researches records and files; creates and processes a variety of forms; orders and stocks
office supplies and forms; processes mail; distributes fliers, notices and announcements.
12. Attends a variety of community events including parades, neighborhood meetings, and health fairs.
13. Routinely adheres to and maintains a positive attitude towards City and Department goals.
14. Performs related work as required.
GENERAL OUALIFlCATIONS
Knowledl!e of:
Operations, services and activities of a police department administrative office;
Modem office procedures, methods and equipment including computers;
Methods and techniques of receiving, creating and processing police reports;
Operational characteristics of law enforcement computerized and telecommunications equipment and
programs;
Principles and practices of record keeping and filing;
Basic procedures, methods and techniques of payroll preparation;
Principles of business letter writing and basic report preparation;
Methods and techniques of dealing with the public;
English usage, spelling, grammar and punctuation.
Ability to:
Perform general office clerical and administrative duties;
Operate office equipment including computers and supporting word processing and spreadsheet
applications;
Responds to requests and inquiries from the general public;
Prepare clear and concise misdemeanor and felony crime reports and CAD incident reports;
Maintain various files and records;
Act effectively under emergency walk-in conditions such as 5150's, 911's and 415's.
Work independently without immediate supervision.
Understand and follow oral and written instructions;
Communicates clearly and concisely, both orally and in writing;
Establish and maintain effective working relationships with those contacted in the course of work.
Minimum Ouallfieations: ,
Graduation from high school or G.E.D. equivalent, and one ye~ of clerical or administrative support
experience, and knowledge of police report contents and penal codes. Typing speed of 30 wpm is
required.
License or Certificate:
Possession of a valid Class "C" California Driver's License is required.
!
Page - 2
CITY OF SAN BERNARDINO
Police Services Assistant (Continued)
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential job functions.
Environment: Normal office setting.
Phvsical: Incumbents require sufficient mobility to work in an office setting and operate office
equipment.
Vision: See in the normal visual range, with or without correction; vision sufficient to read small
print, computer screens and other printed documents.
Hearin2: Hear in the normal audio range, with or without correction.
APPROVED:
DATE:
Director of Human Resources
CSB APPROVED DATE:
!
Page - 3
"
CITY OF SAN BERNARDINO
COMMUNITY SERVICES OFFICER I
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under supervision, responds to requests for service conceming criminal matters and minor traffic
accidents; participates in nuisance abatement programs; completes necessary reports; receives emergency
and routine telephone calls; transmits messages and maintains records; writes reports and provides
information to the general public; and performs related work as required.
ORGANIZATIONAL RELATIONSHIPS
The class of Community Services Officer I is the entry level classification in the Community Services
Officer series. Incumbents in this class are assigned to the main desk and patrol. Supervision is received
from a Supervising Community Services Officer or other department supervisory personnel. Incumbents
may work a varied work shift, including nights, weekends and holidays.
REPRESENTATIVE DUTIES
The following duties are typical for positions in this classification. Any single position may not perform all of these
duties and/or may perform similar related duties not listed here:
I. Provides courteous and expeditious customer service to the general public and City department staff.
2. Serves as a first response to the public at the police complaint desk; receives telephone calls;
determines the nature of inquiries and relays or transfers the telephone calls to the appropriate office
or individual; maintains pleasant and effective public relations; gives directions and information to
the general public; speaks to the news media and relays any approved information.
3. Serves as a source of information on community matters; follows up with routine reports affecting
minor traffic accident and non-hazardous matters; responds to calls involving minor jraffic matters
including accidents, traffic control, abandoned vehicles, illegally parked vehicles, and V.I.N.
verifications; gathers traffic statistics; communicates with other law enforcement agencies regarding
warrants, case follow ups and other various matters.
4. Patrols and writes citations for minor traffic offenses; investigates violations of laws and ordinances;
identifies and issues citations for municipal code and vehicle code violation; visits crime scenes;
writes a variety of reports.
5. Participates in in-service training conferences and programs; maintains emergency call-out lists and
notifies personnel as required; maintains a card file of busines$ establishments to locate responsible
parties; utilizes computer equipment to enter or retrieve information.
6. Assists in preparing reports for a variety of traffic collisions; assists the general public in writing their
own collision reports.
7. Performs a variety of clerical and courier duties; compiles statistics; issues crime and arrest numbers,
forms and property tags; maintains various logs and records relating to operations; researches records
and files; processes a variety of forms; maintains crime descriptor map; orders and stocks office
supplies and forms; processes mail; distributes fliers, notices and announcements.
8. As assigned, makes appearances and speaks before civic groups, schools or other organized groups.
Page - I
! J '
CITY OF SAN BERNARDINO
Community Services Officer I (Continued)
9. Operates a variety of office equipment including telephones, copier, typewriter, facsimile machine
and computer; operates two-way radios; drives vehicles.
10. Routinely adheres to and maintains a positive attitude towards City and Department goals.
II. Performs related work as required.
GENERAL OUALIFICATIONS
Knowledlle of:
English usage, spelling, grammar and punctuation;
Safety precautions and procedures;
Basic record keeping methods;
Modem office procedures, methods and equipment including computers and related software;
Telephone techniques and fundamentals of human relations.
Ability to:
Maintain the confidentiality of privileged information;
Write clear, accurate and comprehensive reports;
Operate a variety of office equipment including computers and applicable software applications;
Maintain accurate records;
Listen to and record information clearly and accurately;
Perform clerical work of average difficulty;
Make logical decisions in the absence of specific instruction;
Use tact and diplomacy in handling sensitive complaint matters;
Cope with situations firmly, courteously, tactfully and with respect for the rights of others;
Analyze situations and adopt a quick, effective and responsible course of action, giving due regard to
the surrounding hazards and circumstances of each situation;
Deal comprehensively with inquiries or complaints and make clear explanations of procedures and
regulations;
Read, understand and apply laws, policies, regulations, rules, directives and training materials;
Understand and carry out written instructions;
Communicate clearly and concisely, both orally and in writing;
Establish and maintain effective relationships with those contacted in the course of work.
Minimum OuaUfications:
Graduation from high school or G.E.D. equivalent, and two years of intermediate-level office or
public contact experience preferably in the public safety field. College level classes in social sciences
or criminal justice is highly desirable.
Typing speed of 30 words per minute is required.
License or Certificate:
Possession of a Class "C" California Driver's License.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to !successjUlly perform the
essential jUnctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential job jUnctions.
Environment: Indoor and outdoor environment; exposure to noises, vibrations, fumes, odors and
dust; work in inclement weather conditions.
Page - 2
( ,.
CITY OF SAN BERNARDINO
Community Services Officer I (Continued)
Physical: Incumbents require sufficient mobility for walking, standing or sitting for prolonged
periods of time; to transport materials and supplies weighing up to 40 pounds.
Vision: See in the normal visual range, with or without correction; vision sufficient to read small
print, computer screens and other printed documents.
BeariR!!: Hear in the normal audio range, with or without correction.
APPROVED:
DATE:
Director of Human Resources
CSB APPROVED DATE:
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