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Home My WebLink About24-Management Information Services CITY 9F SAN BERNARDINO - REQUEST FOR COUNCIL ACTION From: Janis Ingels, Director of ,K.LS. Subject: Authorization to purchase City Network Upgrade Dept: Administration, M.I.S. Division Date: July 8, 1997 CG::?W Synopsis of Previous Council action: 8/8/96 council approved Police grant for purpose of upgrading Police CAD and RMS. 11/4/96 12/2/96 Council approved RFP process for City Network Upgrade. Council approved $3.3 million in City Hall refinance bond issue funds for City Network Upgrade. 7/7/97 Council approved a second Police grant for technology upgrades and other uses. Recommended motion: 1. That said resolutions A through D be adopted. 2. That the adequacy of current M.I.S. staffing levels to support the network upgrade project be referred to Council Personnel Committee. Contact person: Janis Ingels Phone: 384-5010 Supporting data attached: Staff report, Aqreements Ward: FUNDING REQUIREMENTS: Amount: 54.770.964 Source: (Acct. No.) See staff reDort. cost "..d: i nn Finance~:~('A //2 ~ \ Council Notes: ~ ,.2J~ J'y<j 4' L"~;:j ~ rd; ~,L/"/ k. b/), A"/k' /A;~M/-1J ~7,--/ , (,/ / /, , ' , v ~ '" /7>1 I A t1 ' . , 'I'" /l' , ..;J:, ':'",- - ' I Continued to (j r/~tf /17 (Acct. DescriDtionl 7- I~ 4rzi"~' U11 d 75-0262 O~//97 -I '/ -;1, ' Agenda ~em NO~ ~ "/ . CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION STAFF REPORT PURPOSE OF UPGRADE Current CAD/RMS software is II years old. The vendor no longer has technical support staff with the knowledge level required to properly maintain this outdated version of their software. The software will not calculate dates properly as of 01/01/2000. Information captured and stored on both CAD and RMS is date stamped for both informational purposes, and in some cases, for legal purposes. The Fire Department shares usage of the CAD computer. Police cannot use their grant funds on the Fire Department's share of a new CAD or on Fire RMS. The Fire's current RMS is a small standalone system incapable of meeting the department's needs. The Office Automation (OA) computer, used by both public safety and non-public safety, has exceeded its maximum capacity, and cannot continue to support the City's OA needs. Usage has increased from 50 users in 1990 to over 600 users. The Police Department is waiting to add 200+ users. The current machine runs the VMS operating system. OA is accomplished through use of a DEC product for VMS called All-In-I which encompasses WordPerfect for VMS and Lotus 1-2-3 for VMS. DEC no longer supports All-In-I. VMS based OA applications experience infrequent upgrades and enhancements, unlike PC based Windows OA applications. VMS based OA is likely to become obsolete and is difficult to learn and use compared to PC based applications. Most new hires and employees with home computers are knowledgeable in the use of Windows based OA applications. The San Bernardino County Sheriffs Department (SBSO) has announced their move to NT, Windows 95, and a client/server environment. They have also chosen Tiberon's software. It is important to the Police Department to remain compatible with the SBSO for sharing of critical information. SOLUTION The RFP for the Information Systems Network Upgrade project was sent by Purchasing on March 6, 1997 to a total of 17 vendors. Three responses were received. An evaluation form was developed and raters identified. The network component is the most critical component of the project. Dr. William Aguilar, Vice President of Information Resources and Technology at Cal State, San Bernardino, was asked to review the three bids. He recommended Mr. Jim Bentley, Network Engineer, in Cal State's Network Services Division, as the most qualified technical resource for evaluating the bids. The other rater was Jim Babinski, Director of MIS for the City of Fontana, along with MIS Technical staff. Based on the evaluation criteria, the Committee of raters recommended the firm of Spire Technologies, Inc. Spires' proposal was also the least expensive. MIS and Spire began further negotiations on June 3, 1997. Spire acquired 2 for I pricing for network management stations, saving the City $20,000. Spire negotiated an agreement with Digital Equipment Corp (DEC) to allow the City to take advantage of DEC's Education, State, and Local Government (ESL) program pricing for PC's for thousands in savings. Spire offered the DEC PC's with a clone chip at a savings of another $144,000 to the City. Each month throughout the term of the project, Spire will provide the City with a menu of enhanced PC configurations being offered at the time for the same or less money. The original CAD/RMS replacement cost estimate was $1.3 million at the time Council approved the Police Department's grant application. The current cost, including Fire, is $1.8 million. This required further reduction of the balance of the project. Spire and MIS worked to pare down costs without significantly affecting the project. Final total cost is $4.7 million, which is $1.5 million less than the original estimate. Careful attention waS given in all areas of the project to expansion capabilities to increase the life span of the City's investment. Spire will act as prime vendor with a total of nine subcontractors, to manage and complete the project. MIS STAFFING LEVELS The proposed vender has made reference to the issue of staffing resources within the MIS Division to adequately support the City's current and future technological environment. The complexity of the new client/server environment, and the supporting network infrastructure are expected to further impact the City's demand for MIS services and timeliness of delivery. It is recommended adequacy of current MIS staffing level to support the upgraded City technology environment be referred to Council Personnel Committee for their review. CONTENT . Upgrades to inventory of existing PC's and printers to retain usage in new environment. . Approximately ISO PC's for Police 50 PC's for Fire up to 200 PC's for remainder of City . Win 95, Microsoft exchange email, Microsoft Word word processor, Microsoft Excel spreadsheet. . OA training . Interscan Neatsuite virus protection . SMS (Systems Man!lgement Server) network management tool . KEA tenninal emulation for access to existing business system server . Sidewinder firewalls, H/W & SfW . clearVISION network management for windows . frame relay connections to remote sites . migration to TCPIIP . Internet access for authorized personnel ' . . Web services PC and internet e~mail addresses for City officials; web site development tool . Net Rider dial-in capabilities with extensive security features . GIS upgrade from GDS SfW (Graphic Data/Systems) to ArcInfo SfW (by ESRI of Redlands) and replacement of the three GIS workstations. . OA NT servers . Cabling and network peripherals as needed at each site. . Approximately 22 handheld computers in lieu of desktops for Code Compliance field inspectors, and M- Track Code Compliance SfW, which integrates with City pennit tracking software. . One imaging retrieval station for shared use on the 6th floor of City Hall (Mayor, Administration and City Attorney) . One imaging scanning and retrieval station for shared use on the third floor of City Hall (Planning and Public Works). 2 . Addition of stand alone remote sites to City network . Data conversion of selected OA documents from old to new environment . Helpdesk services for the transition period from VMS to Windows OA applications The majority ofthe above list applies to Police and Fire, plus the following: . Latest version of Tiber on, Inc. Public Safety SfW CAD/2000 and Police RMS/2000 products include modules such as: Realtime CAD mapping; MDT interface; ASAFE/CLETSINCIC interfaces; property/evidence management; warrant tracking; criminal and juvenile records; traffic management; investigative case management; crime analysis system; P&T; gang system; officer activity; bicycle registration; special intelligence; neighborhood watch; calls for service; field reporting; and document imaging interface. . Fiber enhancements in the main Police Station . Addition of "fast ethemet" for CAD . Oracle 7 (Relational Database Management software) . CAD & RMS DEC Alpha Unix Servers . CAD dispatch workstations and CAD call taker workstations . OA and CADIRMS software training classes . Addition of 2 Police sites and II Fire. sites to the network . DEC 900 network hubs and peripherals in main Police Station . All new cabling in main Fire Station . Hardware warranty/maintenance upgrade to 24 x 7, on-site coverage for critical CAD system . Network management PC and software . Latest version of Tiberon, Inc. Fire RMS/2000 product which includes modules for: CFIRS incident reporting; Fire prevention; P & T; Hazardous materials; ApparatuslEquipment Maintenance; Inventory. CAD/2000 product also incorporates a MOSCAD interface for Fire. COST Within the course of the upgrade, where lesser quantities are found to be needed of any item, the City is obligated to purchase only actual quantities needed. 97/98 annual Tiberon Maintenance will be prorated as of the date new software is determined to be fully operational. Any refund will be credited toward the project cost. The debt service payment of $458,000 is budgeted in the 97/98 MIS budget. The term of the debt service schedule is 10 years. UPGRADE COSTS Tiberon CADIRMS software $1,830,108 Balance of Tiberon project, network requirements and OA replacement (Spire) $2,687,356 County Sheriff for move of CLETS line $ 4,000 Upgrades to dispatch consoles by County $ 48,500 Code Compliance $ 51,000 Contingency fund $ 150.000 TOTAL COST $4,770,964 3 I ' FUNDING Bond Issue (includes City match of 8/96 police grant in amount of$101,941) $1,114,251 $ 50,000 $ 21,864 $ 321,000 $ 51,000 $3,212,849 Police grant of 8/96 Police grant interest CDBG Police grant of 7/97 Code Compliance (97/98 budget) TOTAL FUNDS $4,770,964 TIME FACTOR Police grant funds are required to be expended by September 30, 1998. Tiberon requested an 18 month window to complete the Police and Fire conversion effort. If approved on July 21, 1997, the vendor has only a 13 month window in which to complete the project. The VMS based OA computer has been at maximum capacity for months and is impeding the City Departments' ability to use OA capabilities to their fullest to perform daily operations, and to expand their usage requirements. CONCLUSION The City has combined two large critical replacement projects to save money. Two separate procurements would have cost the City more money and lessened the buying power of both police grant and bond issue dollars. Police and Fire CADIRMS replacement required those departments move to PC's. The two departments represent half the City OA users, adding further incentive to upgrade to PC based OA at this time. MIS and the vendor of choice have worked to adequately meet the City's needs at the least possible expense. Annual budget cuts increase the need within all City Departments for tools to allow them to continue to provide adequate service levels to San Bernardino citizens. The Final agreement is a combination of the original RFP, the vendor's response document and the purchasing services agreements. A project schedule will be developed immediately following award. The network upgrades will take place first to set up the infrastructure required by all other components of the upgrade. The Police and Fire conversion process will be at an accelerated pace and will begin immediately following the network upgrades. Conversion to PC based OA and related training will occur in logical groups within departments and is expected to be completed within a 12 - 18 month window. Police and Fire OA conversion will take place in sync with their CADIRMS conversion. 4 1 . , . SPIRE~ ~SYSTEMS Final Revision Date Revised 7/3/97 Proposal for Furnishing and Delivering of a Network Upgrade In Response to RFP# F97-18 Prepared for The City of San Bernardino TOTAL PROJECT COST: $ 2,687,356. I. EXECUTIVE SUMMARY June 16, 1997 SAN BERNARDINO PROJECT MANAGEMENT TEAM Prime Contractor: Spire Systems, Inc. 311 North State St. Orem, UT 84057 project Manager: Robert P. Young U.S. Area Sales Manager Spire Systems Team: Fred J. Allen - President, Spire Systems william Oborn - Networks Config. Engineer Denny Hughes - Systems Config. Engineer Carl Ringger - Sales Nat'l Account Manager Chuck Jenson - customer Services Manager Clarice Christensen - Order processing Deborah Squires - Financial Administrations ----------------------------------------------------------------- SUb Contractor: Sento Technical Innovations Jeff Webster SENTO Technical Innovations 311 North State Street. Orem, UT 84057 vice President (801) 226-3355 ext. 211 ----------------------------------------------------------------- Sub-Contractor: Spire Technologies, Inc. Dennis Smith Spire Technologies Inc. 311 North State Street. Orem, UT 84057 Network Security Group (801) 226-3355 ext. 233 Dan Nelson Spire Technologies Inc. 311 North State Street. Orem, UT 84057 Regional Account Manager (801) 226-3355 ext. 248 ----------------------------------------------------------------- Sub-Contractor: Digital Equipment Corporation Sandy Suyeyabu Digital Equipment Corp. San Diego, CA San Bernardino Ace. Mgr (619) 684-4075 (PAGER) (619) 268-2692 (HOME) Spire Systems, IDe. Final Revision - July 1, 1997 Page 1 Lou Sacharske Digital Equipment Corp. 24 Executive Park Irvine, CA 92614 Grady Rudolph Digital Equipment Corp. 8577 Haven, Suite 101 Rancho Cucamonga, CA Kathy Foster Digital Equipment Corp. San Francisco, CA Yvonne Martinez Digital Equipment Corp. 6985 Union Park Center #1919095 Suite 400 Midvale, UT 84047 Nick Warr Digital Equipment Corp. San Diego, CA Debi Lee Digital Equipment Corp. 1124 Tower Road Schaumburg, Illinois 60173 Gordon MacMillan Digital Equipment Corp. Network Territory Manager (714) 261-4353 Digital Service Manager (909) 481-2000 NSIS (Project Leader) (909) 674-8633 MCS Services Manager (801) 256-9069 or 9071 1-800-759-8888 pin NSIS (Networks) (619) 445-1726 ESL Program Manager (847) 781-6572 ESL FAX: 800-524-5694 ESL alternate contact 800-722-9332 ext. 869 Sub-Contractors : COMPOSA ----------------------------------------------------------------- Agha Nikou COMPUSA Training Center 625 Hospitality Lane San Bernardino, CA 92408 Arnold McClain COMPUSA Training Center 625 Hospitality Lane San Bernardino, CA 92408 Paul Reash COMPUSA Training Center 625 Hospitality Lane San Bernardino, CA 92408 Spire SystellL'l, IDe. Training Ctr Marketing (909) 387-1550 Training Center Manager (909) 387-1510 General Manager (909) 387-1501 Flnal Revision. July 1, 1997 Page 2 ----------------------------------------------------------------- Sub-Contractor: ICG FIBER OPTIC TECHNOLOGIES, INC. Van K. Kotter ICG Fiber Optic Technologies, Inc. 5032 Amelia Earhart, Suite B Salt Lake City, UT 84116 Senior Account Executive (801) 532-0500 Christopher Bird ICG Fiber Optic Technologies, Inc. Torrence, CA Local Account Rep. (310) 781-7420 John Clark ICG Fiber Optic Technologies, Inc. Torrence, CA Local Account Rep. (310) 781-7427 ----------------------------------------------------------------- Sub-Contractors: GTE INTERNET SERVICES Jeff Peterson GTE Internet Services 17501 East Imperial 3rd Floor Norwalk, CA 90650 Account Manager (310) 483-6314 Bob Ward GTE Internet Services Telecommunication Account Manager (909) 944-6233 ----------------------------------------------------------------- Sub-Contractors: Adaptive Information Systems Inc. Todd Tartaglia 26001 pala Mission Viejo, CA 92691-2705 Sales Representative (714) 587-9077 1-800-678-6978 (714) 587-1933 (Fax) ----------------------------------------------------------------- Sub-Contractors: M-TRACK Software Inc. Will Bullard 100 So. University Suite 321 Little Rock, Arkansas 72205 Sales Representative (501) 664-0065 ----------------------------------------------------------------- Sub-Contractors: PC Business Solutions Larry Pendleton 280 North Benson Ave. Suite 6 Upland, CA 91786 President (909) 949-4777 Spire Systems, Ine. Final Revision. July 1, 1997 Page 3 Sub-Contractors: COHPtJCOM SYSTEMS ----------------------------------------------------------------- Geoffrey Aludo 10100 N. Central Expressway Account Rep. (909) 949-4777 ----------------------------------------------------------------- ~ '''' ", Spire Systems, IDe. Final Revision. July 1, 1997 Page 4 Spire Systems, Inc. is pleased to offer this proposal for a network upgrade to the City of San Bernardino. It has been carefully prepared based on our best understanding of the City's requirements as set forth in the RFP document and on information received during the bidders conference and in subsequent communications with the City and its agents. The City of San Bernardino will find a partner in Spire, with the ability to interface directly with the major supplier of systems and services in this proposal, Digital Equipment Corporation. Spire is one of only 22 direct digital V ARs in the U.S. Unlike other Digital reseller's, Spire has direct contact with Digital manufacturing, service delivery units, and product managers. Spire Systems, Inc. is a wholly owned subsidiary of Sento Technical Innovations Corporation, which has been licensing and supporting software for Digital computer systems since founded in 1986. Spire Systems was formed in 1992 to provide Digital Systems Integration solutions to Spire's extensive base of software customers. Spire has helped other enterprises make the transition from OpenVMS to Windows NT. This is the largest single migration most organizations will make within 20 years, or within the span of a professional IT career. For this reason, Spire knows that the transition must succeed at every level, especially with end-users who accomplish their jobs. Spire's transition and training plans are focused on preventing frustrations and maintaining the highest possible level of productivity among City personnel Spire has special qualifications for providing Office Automation solutions, as a leading provider of Office Automation software in the Digital marketplace for over 10 years. Spire is a Digital Gold Key Services Manager, the highest level of Digital service reseller. This was achieved through a combination of proven proficiency with Digital products and service offerings. Spire offers the full range of Digital services, including warranty uplifts and extensions, complete multi-year agreements, and the renewal, conversion, and management of your service agreements. All services are provided on-site by qualified Digital technicians. Spire is qualified to provide the City of San Bernardino's Network Upgrade because of our established expertise in the following areas: . Office Automation . Networking . User Training and Support . System and Storage Management . Network Management . System Security & "Firewalls" . Custom V AX and Alpha upgrades Spire Systems, Ine. Final Revision. July 1, 1997 Page 5 SECTION II. SUB-CONTRACTORS (MISe. Software and Services) 1. GTE TELEPHONE: Frame Relay and Internet service's $143,500,00 $34,200.00 2. ADAPTIVE INFORMATION SYSTEMS, INC: A. Image Scanning 3" floor B. Image Retrieval 61h floor 3. M-TRACK SOFTWARE. INC: $86,500.00 A. Code compliance Hand Held Computer& Software for field inspections SECTION IT. GIS Upgrade TOTAL $264,200.00 The GIS upgrade is a relatively sma1l but important part of the City's upgrade plans. The GIS upgrade is interdependent with other upgrades (such as the network) and as such will be scheduled with the City as soon as installation becomes practical. Spire Systems, IDe. Final Revision. July 1, 1997 Page 6 Office Systems Upgrade Spire believes that the Office Systems Upgrade portion of this project is actually the most iri1portant--the critical nature of the network and CADIRMS application--because it is the level at which most City personnel will experience the migration. Spire has developed a plan for staging PC deliveries to the City. Spire will provide 1 Windows NT server in the training facility. The first 15 PCs to be delivered to the City will be set up and connected to the training facility server. These 15 pes and single server will remain in the training facility until the completion of the contract. ** deleted 5/30/97 Training Spire understands that training is essential to the success of the entire migration process. Users must be comfortable and productive as quickly as possible during the migration. To insure this, Spire proposes using COMPUSA, to provide the professional training services required. COMPUSA is one of the world's largest Authorized Technical Education Center (ATEC) for Microsoft products. Spire Systems, IDe. Final Revision. July 1, 1997 Page 7 III. RESPONSE TO REQUIREMENTS 1. Overview ofSCODe of Work 1.3 Materials and Plans to be Provided Spire will assist in disposing of any surplus equipment that the City wishes to dispose of as the upgrade progresses. As appropriate. Spire will attempt to return the equipment to the manufacturer for trade-in credit. or dispose of it through third-party brokers, such as CPU Options or Great Lakes Computer. Spire will provide a complete and well organized schedule of tasks to be completed within two (2) weeks of execution of the contract with the City. Spire has already developed a preliminary deployment schedule in Microsoft Project. Details of the schedule and start dates will be coordinated with the City and provided within the specified time. Spire has provided a schedule of maintenance costs for the proposed hardware and software through the fifth year. Spire has included for your review a complete 5 year maintenance plan, see letter and maintenance plan from Mr. Chuck Jensen in supporting document section of this bid. Spire is one of the leading sources for Digital services in the Western U.S., with full time staff dedicated to understanding. quoting and managing Digital services. Spire will provide appropriate binders containing all related paperwork, including warranties, schematics. as-boots, and other pertinent documents resulting from the project. Spire will provide all manuals that typically accompany installed equipment. Spire Systems, IDe. Final Revision. July 1, 1997 Page 8 3. Internet Connection 3.1 Introduction Spire is proposing a high-speed connection to the Internet via GTE Internet Solutions. GTE is an ideal single source vendor for telecommunications and Internet connectivity for the City of San Bernardino, because of their experience, the breadth of their offerings, and their value-added services. The key benefits to working with GTE include: GTE uses the highest-capacity IP network in the world. The Internet backbone is fully-meshed, redundant, and power-protected, yielding 99.9% network availability. GTE gives you "one-hop" TCPIIP access to the Internet. Also supporting high- speed connections to over 100 other Internet networks worldwide, more than any other provider, meaning your data can reach its destination with minimum hops and maximum speed. GTE offers a full range of Internet connectivity services, from dial-up connections to multi megabit access. GTE offers customer service twenty-four hours a day, seven days a week. GTE Network Operations Center (NOC) operates twenty-four hours a day, seven days a week. GTE services are available in 543 cities and 13 countries outside the US, thanks to UUNET PIPEX, UUNET Canada, EUnet Germany, and many other international partnerships. GTE boasts a 98% annual customer retention rate. Spire Systems, Ine. Final Revision - July 1, 1997 Page 9 3.2. Internet Service Reauirements Spire will act as an aid and facilitator to interface Network requirements during the installation of the infrastructure. ** amended 5/30/97 , Spire Systenw, Ine. Final Revision. July 1, 1997 Page 10 3.2.2 TCP/IP Addressin2--DHCP. DNS, WINS ** amended 5/30/97 - MIS staff to perform DHCP, DNS, and WINS. DNS: When the average user attempts to access the network resources, the user knows the name of the computer, like SABLE, but not the computer's IP address. If the user is running a PC with NFS client support, or FTPing to the computer, the user will reference the computer by name, e.g. (SABLE), and the system will access a HOST TABLE containing a mapping between the computer name and the IP address. The difficulty of the HOST TABLE lies in its administration: who loads the information in these HOST TABLES? For typical NFS clients, the host table information resides on local computers, which mean that either the users need to know enough about the host files and TCPIIP addresses to update the information on their own, or someone from MIS needs to maintain the information on a server and, have the updated file down loaded periodically. Some environments implement the Domain Name System (DNS) that is server based HOST TABLE information, where the user needs only to specify the address of the DNS server. However, this does not alleviate the matter of updating the information; it simply pushes the responsibility to the MIS department. Although DNS is server based, it is not Dynamic, and must be updated wherever a computer name or IP address is changed. DHCP: The office automation department has a NT server Domain "Business" and a Windows NT Server-based computer,\\SABLE, with an IP address of 200.192. The new client is a Windows NT -based computer with DHCP client support. The windows NT-based client starts NT and issues a DHCPDISCOVER message (containing the MAC address and the computer name, which is picked by the DHCP server. The DHCP server looks at the most recent table of available addresses, and finding no reference to that computer, offers an available address to the computer. Any DHCP server receiving the request (even across a BOOTP-relay router) and having a valid configuration setting for the requesting computer can then check to see if it has an address available. If there is an available address, the DHCP server will offer a DHCPOFFER response with the necessary configuration information and additional parameters; including the destination computers network card address, the offered IP address, the appropriate subnet mask, the IP address of the offering DHCP server, the IP lease expiration date and any other pertinent information specified in the parameter section of the original DHCPDISCOVER request. Spire Systems, IDe. Final Revision. July 1, 1997 Page 11 3.2.3 Internet Security Spire has extensive experience with Internet Security, including an entire department focused on Internet issues. We have provided protection for Web servers nationwide. using tools like Borderware, AltaVista Firewall, and Sidewinder. We have developed a solution for the City of San Bernardino which we believe provides optimum protection at a reasonable cost. 3.2.3.1 ReQuirements Overview 3.2.3.2 CLETS Advisorv Board ADDroval Recuired Spire's firewall recommendation for the City of San Bernardino is Sidewinder from Secure Computing. Spire is confident that Sidewinder meets or exceeds the security standards of the California Law Enforcement Telecommunications System (CLETS) advisory board. Our analysis has lead us to conclude that Sidewinder is a more secure solution than the Mergent Gauntlet firewall. 3.2.3.3 Firewalls ** amended 6/10/97 Spire is proposing firewalls running Sidewinder. Spire has chosen this software to meet the requirements of the City. 3.2.3.3.1 Primary Firewall The Primary Firewall, to be located in the City Hall Computer Room, will consist of the following hardware: PRIMARY FIREWALL HARDWARE: 1 FR-B40WW-AC Prioris MX 6200 RAID System Note: to increase performance more memory was added To optimize configuration. 1 FR-PC77M-BK 32-MB (2x16 MB), 2 FR-PC77M-BL 64-MB (2x32 MB), 1 FR-CECBA-BA SCSI Wide Hard Disk Drive 1 FR-PCB5K-AA Prioris HX 6000 Server Country Kit I VRCI5-KA High-Resolution Color Monitor 2 DE500-AA Fast EtherWORKS PCI 10/100 **amended 5-30-97 HARDWARE COST: INSTALLATION COST: (FM.DECSV.IN) $8,190.00 $300.00 Spire Systems, Ine. Final Revision. July 1, 1997 Page 12 PRIMARY FIREWALL SOFTWARE: 1 LI-XUSSWD-UNLM SIDEWINDER UNLIMITED USER LICENSE 1 TN-XUSSDW-DEWX ONE-DAY ON-SITE INSTALLATION AND CONFIGURATION SERVICE (INCLUDING TRAVEL AND EXPENSES) PRIMARY FIREWALL SOFTWARE COST: SOFTWARE INSTALLATION: (TN.XUSSDW-DEWX) $20,895.00 $2,995.00 How DroXV server will function as a Droxv address server: A proxy is a program that controls communication between clients on one side of a firewall and services on the other side. That is, an application client and application server on opposite sides of a firewall do not communicate directly. Instead, the client and server both "talk" to a proxy which forwards the application data back and forth. Sidewinder provides these Internet services primarily in a transparent fashion using proxy implementations as follows: Network applications are typically accessed using one of two lower level communication protocols: TCP or UDP. TCP is a connection-based protocol that guarantees delivery of data and ensures address integrity. UDP is a connectionless service that delivers data with a minimum overhead, providing a fast and efficient connection. Spire Systems, IDe. Final Revision. July 1, 1997 Page 13 . . 3.2.3.3.2 Secondary Firewall The Secondary Firewall, to be installed in the Police Department, room 271, will consist of the following hardware. SECONDARY FIREWALL HARDWARE: Spire Systems understands and will adjust the existing Fiber in Closets 140 & 271 to adapt to the FDDI dual ring. 1 FR-B40WW-AC Prioris MX 6200 RAID System Note: to increase perfonnance more memory was added 1 FR-PC77M-BK 32-MB (2x16 MB), 1 FR-CECBA-BA SCSI Wide Hard Disk Drive I FR-PCB5K-M Prioris HX 6000 Server Country Kit 1 VRCI5-KA High-Resolution Color Monitor Note: DEFPA-DA was replaced with the DEFPA-DB 1 DEFPA-DB PCl V2.1 to FOOl DAS MMF Adapter 1 DEFPA-MB PCl TO FOOl UfP 4 BN34B-03 SC-SC Dual Fiber Optic **amended 6/17/97 HARDWARE COST: INSTALLATION COST: (FM-DECSV-IN) $9,084.00 $300.00 SECONDARY FIREWALL SOFTWARE: 1 LI-XUSSWD-UNLM SIDEWINDER UNLIMITED USER LICENSE SECONDARY FIREWALL SOFTWARE COST: ** amended 6/5/97 SOFTWARE INSTALLATION: Note: Staff will observe Primary Firewall installation, and perfonn Secondary Firewall instaIlation on their own. $20,895.00 Spire Systems, IDe. 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"ffilfl.L:>n1l.LSVIl:INI .LSnaOll" a1l110J sum :llqll:l pUll al!M 'lIPlq lIlI!Wlopad S! Sajll010uq:la.L :lpdO 1aq!:l SI! lIlI!oll-uo aq ffih\ SlaAJa5 JO UOPlllfIllSUJ 'lallllUllW 1:laf01d pUll 101:lal!p SIW aql pUll SluaWllIldap renp,^!PlI! aql uaaMlaq slIlI!laaw ql!M paqS!lqlllsa aq mM :llnpaq:lS Il 'SUOPIl:l01 alowa1 pUll SlIlI!pnnq 'SluaWlllldap Aq 1aAO q:ll!MS JO lIlI!l1lpaq:lS aql saAloAlI! aSIlqd S!I\.l II 3SVHd GIS Transition 1. Site preparation from performed on site by DEC. **(upon AWARD) 2. Scheduled installation of hardware and UPS. **(following pre-site) 3. Diagnostic checkout and software installation NT O/S. 4. Schedule Application software Installation according to NT training for the users. (within same week if possible. 5. NT Installation performed by DEC with end user present if possible. (Scheduled according to end user requirements). 6. Test NT backup across network. ** deleted 5/30/97 Office Systems Transitions OA SERVER: 1. Site preparation performed on site by DEC. (City Hall) **(upon AWARD) 2. Scheduled installation of hardware and UPS. **(following pre-site) 3. Diagnostic checkout and software installation NT O/S. 4. Schedule software Installation according to Availability of MIS Staff person. (System Manager) will be present with the on site DEC Engineer performing Install and Set-up with System Manager. Application Familiarity OlT. 5. Schedule BACKOFFICE software Install with System Manager Present 6. Schedule Interoperability testing with end-user PC applications. 7. Schedule Switch over with MIS. NOTE: The bidder who is awarded this contract will have the opportunity to understand the needs of the city and working with the MIS director and her stafl' will be able to develop a detailed plan that you are looking for. The important point here is to know Spire Systems Understands the City's concerns around Disruption of critical services to the public. Spire if chosen will do everything possible to make the transition smooth and quick. Spire Systems, loc. Final Revision. July 1, 1997 Page 2S 4.5.1.5 UDl!I1lde Network Closets 4.5.1.5.1 4.5.1.5.2 Intellil!ent Hubs Basement Hubs 2 DMHUB-M DEChub 900 MultiSwitch 4 H7894-MA DEChub 900 Power Supply 4 DETPJ-MA PORTSswitch 900TP Repeater NOTE: DVNEF-MA not available, should be DVNEF-MM 1 DVNEF-MM VNswitch 900EF .. amended 6/5/97 .. deleted 6/17/97 2 BCI2G-Q6 .. deleted 6/5/97 1 DEZ8R-RB 2 DSRVX-MA .. amended 6/5/97 2 4N-AEABF-M Uninterruptible Power System Internet connection hardware (in City Hail Connected to basement hub) I DEWBR-NA DECbrouter 9OT2. For DEChub 1 DETRX-SA Stackable Rear Cover 1 DETMI-SA DECrepeater 90TS Repeater 1 BCI2G-Q6 V.35 adapter cable. 50-pin 1 469366 (I) PARADYNE CORP. DSU/CSU. V.35 adapter cable. 50-pin RouteAbout Centt EW MP Routt DECserver 900MC Remote Communications Server CITY HALL BASEMENT HUB COST: $35,134.00 3RD FLOOR HUB 1 DMHUB-M 2 H7894-MA 5 DETPJ-MA 1 DVNEF-MM .. deleted 6/17/97 I 4N-AEABF-M 4.5.1.5.3 City hall 3rd Floor Hub DEChub 900 MultiSwitch DEChub 900 Power Supply PORTSswitch 900TP Repeater VNswitch 900EF Uninterruptible Power System $19,477.00 4.5.1.5.3 3 RD FLOOR HUB COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION COST: (QT.4YFAB.I9) Spire Systems, Ine. $380.00 Final Revision. July 1, 1997 Page 26 4.5.1.5.4 4th Floor Hub 4m FLOOR HUB 1 DMHUB-AA DEChub 900 MultiSwitch 2 H7894-MA DEChub 900 Power Supply 4 DETPJ-MA PORTSswitch 900TP Repeater NOTE: DVNEF.MA not available, should be DVNEF.MM 1 DVNEF-MM VNswitch 900EF ** deleted 6/17/97 I 4N-AEABF-AA Uninterruptible Power System 4.5.1.5.4. 4m FLOOR HUB COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) $17,520.00 4.5.1.5.5 5th Floor Hub 5m FLOOR HUB 1 DMHUB-AA DEChub 900 MultiSwitch 2 H7894-MA DEChub 900 Power Supply 4 DETPJ-MA PORTSswitch 900TP Repeater NOTE: DVNEF.MA not available, should be DVNEF-MX I DVNEF-MX VNswitch 900EF ** deleted 6/17/97 1 4N-AEABF-AA Uninterruptible Power System 4.5.1.5.5 5m FLOOR HUB COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) $17,520.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 27 4.5.1.6 CA T5 Winn!! Reauirements FIBER OPTIC TECHNOLOGIES (FOT!) SERVICES: ** amended 5-30-97 ** amended 6/10/97 CabHng: See in Section 4.5.1.3.2. COST: Included in 4.5.1.3.2. Includes all new cabHng and installation for Basement, Third floor, Fourth floor, Fifth floor, and all items ref; in 4.5.1.6 paragraphs A thru F. ** deleted 05-30-97 Spire Systems, Ine. Final Revision. July 1, 1997 Page 28 4.5.2 The Public Safety Network UDl!Tllde 4.5.2.1 Existinl! Network 4.5.2.2 Install switches to SUDDort the CAD/RMS uDl!Tllde CAD/RMS (IN CLOSET 271) 2 DEF6X-MA 6-Port FOOl Concentrator 2 DEFXU-BA UNSHEILD TWISTED PAIR 10 DEFXM-AA FOOl MULTIMODE 2 DEF1H-AA SINGLE SLOT DECHUB FOOl 4 BN24D-1O FOOl TO 2.5MM BAYONET 2 BN24B-03 FOOl CABLE ASSEMBLY 12 BN24Q-01 UTP CROSSOVER CABLE 1M 5 BN24Q-07 UTP CROSSOVER CABLE 7M 7 DLMFE-AA MultiSwitch 300 8-Port 14 DLMFE-TX Expansion Card for the MultiSwitch 300 CAD/RMS (CLOSET 271) COST: COST:$ "'(INCLUDED IN 4.5.1.3) $34,624.00 4.5.2.3 ReDlace Existinl! ON-line Hubs POLICE DEPARTMENT ROOMS 140 & 271 2 DMHUB-AA 4 H7894-MA 6 DETPJ-MA 1 DVNEF-MM 2 BC12G-06 1 DSRVW-GC 1 DEZSR-RB 2 DSRVX-MA DEChub 900 MultiSwitch DEChub 900 Power Supply PORTSswitch 900TP Repeater VNswitch 900EF V.35 adapter cable. 50-pin DECserver 700 Comm Server RouteAbout Centr EW MP Routr DECserver 900MC Remote Communications Server POLICE DEPARTMENT CLOSET 271 2 DMHUB-AA 4 H7894-MA 6 DETPJ-MA 1 DVNEF-MM .... deleted 6/17/97 2 BN34A-lO DEChub 900 MultiSwitch DEChub 900 Power Supply PORTSswitch 900TP Repeater VNswitch 900EF ST - SC DUAL FIBER OPTIC CABLE POLICE DEPARTMENT ROOMS 140 & 271 COST: INSTALLA TlON COST:$ "'(INCLUDED IN 4.5.1.3) $59,635.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 29 4.5.3 Remote Site Connections 4.5.3.1 SDecial Reauirements Spire will schedule remote sites installation of upgrade equipment in the same week that the OA system upgrade is installed. The engineers are from different organizations in the services group. The training will coincide within 2 weeks prior to scheduled switch over,(operational shutdown) to new OA server and associated clients. 4.5.3.2 Existinl! Network A) Remote locations use stackable routers supporting Frame Relay. B) CAT 3 is OK C) FOn (Fiber Optic Technology includes the upgrade to cat 5 in the limited number of sites. Upon Award to Spire, we will evaluate the re-use of existing Racal6426 DSU/CSU's. ** deleted 05-16-97 Spire Systems, Ine. Final Revision. July 1, 1997 Page 30 4.5.3.4 Sites Reouiriol! Same Hardware . Basic remote site connectioo 33 BN37D-02 33 DEXIS-FA 7 DEX2R-TA 40 DETRX -SA 40 DETMI-SA 40 BC12G-06 40 469366(1) CABLE ROUTEABOUT ACCESS ES RouteAbout Access EW IP ST ACKABLE REAR COVER DECrepeater 90TS Repeater V.35 adapter cable. 50-pin Paradyne Corp. DSUlCSU $82,862.00 BASIC REMOTE SITES(44) COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFrWARE INSTALLATION: (RouteAbout -QT-4CIA9-I9) REMOTE LOCA TIONSIINTER-OPERABILITY TESTING: By Fiber Optic Technologies (FOT!) $25,200.00 $33,592.00 4.5.3.5 Sites reouiriol! Different hardware The hardware. installation. and cable requirements for the (8) different sites are listed below. Spire Systems, Ioe. Final Revision - July 1, 1997 Page 31 4.5.3.5.1 FIRE DEPARTMENT The Fire DeDartment Main Fire Station 1 DEX2R- TA RouteAbout Access EW IF 1 DETRX-SA STACKABLE REAR COVER 4 DETML-SA DECrepeater 90T-16 Repeater 1 BC12G-06 V.35 adapter cable. 50-pin 1 469366(1) Paradyne Corp. DSU/CSU FIRE DEPARTMENT COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION: (RouteAbout .QT.4C1A9-I9) 4.5.3.5.1.1 The MAIN FIRE STATION Install CA T5 Wlrin!! Spire is proposing wiring and cabling services by Fiber Optic Technologies (FOTI). Included in 4.5.1.3.2. 4.5.3.5.2 The City Yards CITY YARDS 2 DEX2R-TA 2 DETRX-SA 2 BC12G-06 2 DETML-SA 2 DETMI-SA 2 469366(1) RouteAbout Access EW IF STACKABLE REAR COVER V.35 adapter cable. 50-pin DECrepeater 90T -16 Repeater DECrepeater 90TS Repeater Paradyne Corp. DSU/CSU CITY YARDS COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION: (RouteAbout -QT-4C1A9.I9) 4.5.3.5.3 The Parks and Recreation Main Office 1 DEX2R-TA 1 DETRX-SA 2 DETML-SA 1 BCI2G-06 1 469366 (I) RouteAbout Access EW IF STACKABLE REAR COVER DECrepeater 90T -16 Repeater V.35 adapter cable. 50-pin PARADYNE CORP. DSU/CSU. PART NO: 3165-A2-210 PARKS AND RECREATION HARDWARE COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION COST: (RouteAbout QT.4C1A9.I9) $3,573.00 $600.00 $5,783.00 $1,200.00 $2,794.00 $600.00 Spire Systems, Ioe. Final Revision - July 1, 1997 Page 32 , . 4.5.3.5.4. Animal Control Facilitv 1 DEX2R-TA 1 DETRX-SA 1 DETML-SA 1 BCI2G-06 1 469366(1) RouteAbout Access EW IF ST ACKABLE REAR COVER DECrepeater 90T -16 Repeater V.35 adapter cable. 50-pin Paradyne Corp. DSU/CSU ANIMAL CONTROLCOST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION: (RouteAbout .QT.4CIA9.I9) 1 DEX2R-TA 1 DETRX-SA 2 DETML-SA 1 BCI2G-06 1 DSRVH-NA 1 DETRX-SA 1 469366(1) 4.5.3.5.5 Feldbevrn Librarv RouteAbout Access EW IF STACKABLE REAR COVER DECrepeater 90T-16 Repeater V.35 adapter cable, 50-pin DECserver 90M Comm Server Stackable Rear Cover Paradyne Corp. DSU/CSU FELDHEYM LmRARY COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION: (QT.OLWA9.I9) SOFTWARE INSTALLATION: (RouteAbout .QT.4CIA9.I9) Includes all new cabling and installation for: Feldbeym Library Included in 4.5.1.3.2. 3 DEX2R-TA 3 DETRX-SA 3 BCI2G-06 3 DSRVH-NA 3 DETRX-SA 3 469366(1) 4.5.3.5.6 All Branch Libraries RouteAbout Access EW IF Stackable Rear Cover V.35 adapter cable. 50-pin DECserver 90M Comm Server Stackable Rear Cover Paradyne Corp. DSU/CSU BRANCH LmRARIES COST: INSTALLATION COST:$ *(INCLUDED IN 4.5.1.3) SOFTWARE INSTALLATION: (RouteAbout .QT.4CIA9.I9) SOFTWARE INSTALLATION: (QT.OLWA9.I9) $2,404.00 $600.00 $3,848.00 $380.00 $600.00 $9,206.00 $1,800.00 $ 1,140.00 Spire Systems, Ine. Page 33 Final Revision. July 1, 1997 4.5.4 Telecommunications Services r r Spire is proposing GTE as the single source vendor for telecommunications and Internet connectivity for the City of San Bernardino. because of their experience, the breadth of their offerings. and their value-added services. GTE is a major provider of telecommunications services worldwide. Spire recognizes that the City of San Bernardino may have broader considerations in selecting a telecommunications vendor. however, we make this our recommendation in the limited context of MISlInternet services. 4.5.5 Network Mans2ement Stations 4.5.5.1 Network Man82ement Station Hardware 2 FR-BI6AP-EG Celebris GL 6200 ST Personal Computer 4 FR-PCCAM-BC 64-MB EDO Memory Option for 2 FR-PCXAR-AZ Hard Disk Drive 2 FR-PCXAN-DA l00BaseT I/O Card 2 FR-PCXA V-WZ Color Monitor (21"(19.6"V) 2 4N-AEABF-AA Uninterruptible Power System 2 4N-AEAES-AA 4N-AEAES-AA Onlinet Software **amended 6/17/97 NETWORK MANAGEMENT STATION COST: HARDWARE INSTALLATION COST: (FM.DECSV.IN (2)) $14,673.00 $600.00 4.5.5.2 Network Mans2ement Station Software ** deleted 05/30/97 (Polycenter for NT) ** deleted 05-16-97 2 QT-5FV AB-E8 clearVISION Network Manage- 2 QA-5FV AB-H8 Licensed Binaries and Documentation on Compact 2 QM-4YJAA-AA clearVISN Recovery Manager 2 QB-MQDAB-SA cVISN MC MG MUL UClCDRM 2 QB-4YFAB-SA cVISN VLAN MUL UClCDRM 2 QB-218AD-SA cVISN RMON MUL UClCDRM PKG 2 QB-4YHAA-SA cVISN ROUTE WIN UClCDRM 1 QA-OLWAC-HC Licensed Binaries and Documentation on 3.5 Inch ** amended 05-30-97 NETWORK MANAGEMENT SOFTWARE COST: SOFTWARE INSTALLATION COST: $11,087.00 $3,800.00 Spire Systems, Ine. 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(Pla!llSlaN) L6/C;19 pal:lJap .. 119-oooml-?:>SDV31I :ON ~~d GOW 'M:3A'M:3S ~1S I1"9A l.N SA\O<INIA\ 'M:O:I :J3X3 dml:JVII (S:J) 16P6ZO 1 119-000n'M:-X3DV31I :ON ~~d 3DNVH:JX3l.N SA\O<INIA\ 'M:O:I :J3X3 dil)l:JVII (S:J) 96EC;L 1 1 119-ooon'M:-3~31I :ON ~~d NOWG3 3SnI~~3 1109A l.N SA\O<INIA\ 'M:O:I :J3X3 dil)l:JVII (S:J) C;16LVO I OOVAPL9-ZIE :ON ~~d WO'M:G:J OOPA 'M:3D3NNO:J 3DNVH:JX3 (S:J) C;LL8L1 I OOVAPLL-L1E :ON ~~d 'M:3D3NNO:J ~~~I OOVA 3DNVH:JX3 (S:J) v9LIEO I . . 7.2.1.2 Police DeDartment for OA (Mission Critical} POLICE DEPARTMENT OFFICE AUTOMA nON NT SERVER DN-51HAA-EA AlphaServer 4100 5/400 Drawer. Windows H9AlO-ED AS4100/4000 RETMA CAB Standrd 19" width, RETMA .. amended 05-16-97 KZPAC-CA 3 Chan. RAID Controller BN31S-1E (3) SCSI Cable 1.5-meter length VRCI5-KA High-Resolution Color Monitor RZ29B- VW (9) SCSI Fixed Disk 4.3-GB capacity (9)=38.7 GIG MS100-AB 32-MB Cache Memory for KZESC KZPSC-UB Battery Backup for KZPSC Cache Memory BN31K-OE SCSI Cable and Bulkhead Assembly DEFPA-DB PCI to FDDI DAS, UTP (TP-PMD) Adapter BN34B-03 SCSI Dual Fiber H7291-AA AS4XXX 450 Watt Power Supply TZ88N- V A 20/4OOB SCSI tape drive in StorageWorks SBB. BA35X-ME Active SCSI Terminator KZPAA-AA PCI to SCSI Host Bus Adapter narrow, single-ended BN35X-ME SCSI TERMINATOR BN21N-02 Cable, SCSI-2 2.0 M (6.5 ft) Adapter "A" cable. 50 BA36R-RA (3) Storageworks shelflretma 7 device StorageWorks .. deleted 05/16/97 (FM-5B724-36, hardware warranty on AlphaServer 4xxx) POLICE DEPARTMENT O/A NT SERVER COST: .. amended 6/5/97 INSTALLATION COST: (FM-51CAB.IN) POLICE DEPARTMENT O/A SOFTWARE 1 039040 (CS) BACKOFFICE V2.0 SERVER ONLY CDROM PART NO: 321-00015 1 031264 (CS) EXCHANGE V4.0 INTERNET CONNECTER PART NO: 312-774V400 $62,518.00 $3,000.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 41 1 128775 (CS) EXCHANGE CONNECTER V4.0 CDROM PART NO: 312-674V400 1 053270 (CS) BACKUP EXEC FOR WINDOWS NT V6.1l SINGLE SERVER EDmON PART NO: BENTSE-RUOOQ-611 1 175396 (CS) BACKUP EXEC FOR WINDOWS NT EXCHANGE PART NO: BEAGEX-RUOOQ-611 1 029491 (CS) BACKUP EXEC FOR WINDOWS NT V6.1l SLQ SERVER MOD PART NO: BEAGSQ-RUOOQ-611 .. deleted 6/5/97 (Netshie1d) .. deleted 05-16-97 .. amended 6/5/97 POLICE SOFTWARE COST: $28,155.00 POLICE O/A IMPLEMENTATION ON-SITE REQUIREMENTS .. deleted 6/5/97 1 QS-lOOA9-CH I.S. Operability Testing POLICE O/A IMPLEMENTATION COST: $22,750.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 42 , 7.2.2 IDtel!l'lltion of new and Existinl! Server Systems 7.2.3 Chanl!es to Existinl! Systems SABLE: ** amended 6/5/97 (staff personal to do Domain Naming Service after first installation) IMGSRV: RE-INSTALL NT WITH NEW DOMAIN NAME COST $450.00 JBSRV: RE-INSTALL NT WITH NEW DOMAIN NAME COST BLISS: RE-INSTALL NT WITH NEW DOMAIN NAME COST IMGTXT: RE.INSTALL NT WITH NEW DOMAIN NAME COST OCRSRV: UPGRADE TO NT WITH NEW DOMAIN COST 7.3 Workstation (Client) Hardware and Software 7.3.1. New Office System Software ** deleted 6/5/97 (Win 95 & WNT 4.0 are included with PCs from Digital) ** deleted 05-16-97 ** amended 6/5/97 NEW OFFICE SYSTEM SOFTWARE COST: $0.00 7.3.1.1 Microsoft Office 97 1 161526 (CS) 37.50 OFFICE 97 RESOURCE KIT PART NO: 1-57231-329-3 ** amended 6/5/97 410 106709 (CS) 288.00 118,080.00 OFFICE 97 FOR WINDOWS 95 & WINDOWS NT STOFCA PART NO: 021-01607 1 068645 (CS) 461.25 OFFICE sm 97 CD W9 PART NO: 021-00691 ** amended 6/5/97 MICROSOFI' OFFICE 97 COST: $118,579.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 43 7.3.1.2 Microsoft Omce 97 Professional 25 103186 (CS) 346.75 8,668.75 OFFICE PRO 97 FOR WINDOWS 95, WINDOWS NT MVLP-C PART NO: 269-01139 1 077832 (CS) 554.00 OFFICE PRO 97 WITH BOOKSHELF WINDOWS 95 CO PART NO: 353-00005 1 118533 (CS) 15.00 OFFICE PRO 97 FOR WINDOWS DOC SET PART NO: 269-00600 MICROSOFT OFFICE 97 PROF. COST: $ 9,238.00 7.3.1.3 Microsoft Exchanl!e ** amended 6/5/97 455 167393 (CS)41.50 18.882.50 EXCHANGE CLIENT 4.0 MVLP-C PART NO: 381-073V40VL 1 062781 (CS)50.25 50.25 WINDOWS NT WORKSTATION RESOURCE BOOK KIT V4.0 INCLUDES 1 BOOK & 1 COROM PART NO: 1-57231-343-9 1 156000 (CS)92.75 92.75 WINDOWS NT SERVER RESOURCE KIT V4.0 PART NO: 1-57231-344-7 ** amended 6/5/97 455 167423 (CS)32.50 14,787.50 SYSTEMS MANAGEMENT CAL LICENSE 1.2 PART NO: 271-174VI2VL Spire Systems, IDe. Final Revision. July 1, 1997 Page 44 { , . ... .... amended 6/5/97 455 167510 (CS)2.25 1,023.75 SMS CLIENT ACC LIC MVLP MNT PART NO: 271-174-MNT 1 161003 (CS)75.50 75.50 OmCE 97 ENGLISH DISK KIT ONLY 3DS PART NO: 021-00677 1 162440 (CS)15.oo 15.00 OmCE 97 FOR WINDOWS DISK KIT ONLY CDR PART NO: 021-00684 1 162439 (CS)85.50 85.50 OmCE PRO 97 FOR WINDOWS DISK KIT PART NO: 269-00553 .... amended 6/5/97 SOFTWARE COST: $35,013.00 7.3.1.4. Tenninal Emulator 1 KEA 420 for Win95 and NT wI Media & Doc P/N:795053(I) $241.00 each $241.00 .... amended 6/5/97 (Quanity from 499 down to 199) 199 KEA 420 for Win95 and NT $120.00 each License Only P/N:795043(I) . $23,880.00 NOTE: The City may move these KEA licenses from one group of PC's to another as the TE requirement goes away from the group originally installed. 7.3.1.5 Web Browser Spire will provide MS Internet Explorer as a Web browser for each client PC. Final Revision - July 1, 1997 Page 45 Spire Systems, IDe. 7.3.1.6 Virus Detection and Removal Spire recommends lnterScan NeatSuite software to protect the City of San Bernardino from viruses. The Macafee NetShield software listed in the City's part list will work and is less expensive, but does not have the features and benefits of InterScan NeatSuite for Windows NT. NOTE: The City can run InterScan NeatSuite on both the NT OA servers, and up to 500 clientPCs. This is not intended to be served off the Digital UNIX servers. QTY PART NUMBER 1 LI.WUSNST.500U PRODUCTDffiC~ON InterScan NeatSuite NT (Select Program) PRICE $16,000.00 The InterScan NeatSuite NT includes the following top rated applications. 1- InterScan VirusWall- Virus Protection for Internet and e-mail traffic. Scans e-mail, HTTP, and FrP traffic at the Internet Gateway. * Detects viruses before they enter the LAN. * Detects macro viruses. * Scans FrP, HTTP, and e-mail traffic in real time. * Automatically updates virus patterns. 2- Server Protect NT - Raises virus protection to a new level of protecting LAN, WAN, and Intranet servers from known and unknown viruses before they can reach the desktop. 3- ScanMail for Microsoft Exchange - Stops viruses spreading through Microsoft Exchange mail. * * * Scan and clean files attached to Microsoft Exchange e-mail. Install and update at the mail server automatically. Internet-based unknown virus protection system using the Trend Virus Hospital. 4- PC-cillin Network NT - Designed specifically to guard your system from today's new virus threats. It has the power to detect every possible virus source and the flexibility to give you continuous, automatic protection. Includes PC-cillin client for corporate and employee home use. Select license includes 800 telephone support and monthly virus pattern updates, software upgrade and Virus Hospital Support for I year from the date of purchase. Annual maintenance fee after first year - $3,523.50 Spire Systenw, Ine. Final Revision. July 1, 1997 Page 46 7.3.2 Office Systems Software Acauisition Below is a list of Microsoft products available through the California State Software Contract. Pricing is based on the California State Software Contract and is subject to change. 1 2 039040 (CS) BACKOFFICE V2.0 SERVER ONLY COROM PART NO: 321-00015 2 2 031264 (CS) EXCHANGE V4.0 INTERNET CONNECTER PART NO: 312-774V400 3 2 128775 (CS) EXCHANGE CONNECTER V4.0 COROM PART NO: 312-674V400 4 7 053270 (CS) BACKUP EXEC FOR WINDOWS NT V6.11 SINGLE SERVER EomON PART NO: BENTSE-RUOOD-61I 5 1 047915 (CS) BACKUP EXEC FOR WINDOWS NT V6.11 ENTERPRISE EomON PART NO: BENTEE-RUOOD-611 6 2 175396 (CS) BACKUP EXEC FOR WINDOWS NT EXCHANGE PART NO: BEAGEX-RUooo-611 7 2 029491 (CS) BACKUP EXEC FOR WINDOWS NT V6.11 SLQ SERVER MOD PART NO: BEAGSQ-RUOOD-611 Spire Systems, Ioe. Final Revision. July 1, 1997 Page 47 . . 8 3 006885 (CS) BACKUP EXEC FOR WINDOWS NT WORKSTATION EDmON PART NO: BERNTW 9 7 041666 (CS) NETSHIELD V2.5 WNT PART NO: NST00025-1TBN-250 10 1 161526 (CS) OFFICE 97 RESOURCE KIT PART NO: 1-57231-329-3 11 1 062781 (CS) WINDOWS NT WORKSTATION RESOURCE BOOK KIT V4.0 INCLUDES 1 BOOK & 1 CDROM PART NO: 1-57231-343-9 12 1 156000 (CS) WINDOWS NT SERVER RESOURCE KIT V4.0 PART NO: 1-57231-344-7 13 500 167393 (CS) EXCHANGE CLIENT 4.0 MVLP-C PART NO: 381-073V40VL 14500 167517 (CS) EXCHANGE CLIENT MVLP MNT PART NO: 381-073-MNT 15 500 167423 (CS) SYSTEMS MANAGEMENT CAL UCENSE 1.2 PART NO: 271-174V12VL 16 500 167510 (CS) SMS CLIENT ACC UC MVLP MNT PART NO: 271-174-MNT Spire Systems, IDe. Final Revision. July 1, 1997 Page 48 . , 17 475 106709 (CS) OFFICE 97 FOR WINDOWS 95 & WINDOWS NT STOFCA PART NO: 021-01607 18 475 167445 (CS) OFFICE FOR WINDOWS MVLP MNT PART NO: 021-05D-MNT 19 475 103186 (CS) OFFICE PRO 97 FOR WINDOWS 95. WINDOWS NT MVLP-C PART NO: 269-01139 20 475 167499 (CS) OFFICE PRO FOR WINDOWS. WITH ACC. MVLP MNT PART NO: 269-05D-MNT 21 1 068645 (CS) OFFICE sm 97 CD W9 PART NO: 021-00691 22 1 161003 (CS) OFFICE 97 ENGUSH DISK KIT ONLY 3DS PART NO: 021-00677 23 1 162440 (CS) OFFICE 97 FOR WINDOWS DISK KIT ONLY CDR PART NO: 021-00684 24 1 162439 (CS) OFFICE PRO 97 FOR WINDOWS DISK KIT PART NO: 269-00553 25 1 118533 (CS) OFFICE PRO 97 FOR WINDOWS DOC SET PART NO: 269-00600 Spire Systems, IDe. Final Revision. July 1, 1997 Page 49 . . ' . 26 1 068645 (CS) OFFICE STANDARD 97 CD W9 PART NO: 021-00691 27 1 077832 (CS) OFFICE PRO 97 WITH BOOKSHELF WINDOWS 95 CD PART NO: 353-00005 28 500 167426 (CS) WINDOWS NT CAL 4.0 MVLP PART NO: 2272075V40VL 29 500 167492 (CS) WINDOWS NT CLIENT ACC MVLP MNT PART NO: 2272075-MNT 30 1 100126 (CS) VISUAL STUDIO ENTERPRISE VI997 CDROM FOR WINDOWS 95/NT ONLINE DOC. PART NO: 628-00007 Spire Systems, IDe. Final Revision. July 1, 1997 Page SO 7.3.3 Workstation (Client PC) Acauisition 7.3.3.2 Manufacturer Spire is proposing all Digital Equipment Corporation PCs. Digital is a "tier-one" manufacturer, with a reputation for exceptional quality and service. Having a single manufacturer simplifies support issues, both for the City and the organization providing contract maintenance. The systems Spire is proposing all include a three-year, on-site warranty. As technology continues to evolve, Spire's implementation Plan will allow the City to take advantage of both price decreases, and technology improvements. 7.3.3.3 Cost Basis Spire proposes to provide Digital PCs to the City of San Bernardino under a new Digital program intended to provide the best possible pricing for educational, state, and local government accounts. This program OOFS NOT allaw Spire to provide PCs to the City of San Bernardino on a Cost-plus basis, as requested. ** amended 05/30/95 The ESL (Education, State, and Local Government) program from DigiiaI, offers PCs at a specially reduced price through selected resellers. This special price is deeply discounted from list price, and is not discountable to the reseller. Spire's cost and the City's price will be the same. Spire will get paid quarterly by Digital in the form of a rebate, ranging from 5% to 9%, depending on the product volume and mix. The ESL pricing is below Spire's raw cost, and obviously below the cost-plus 5% model Spire proposed for the City. Spire is willing to provide Pes to the City on a cost-plus basis, as the City has requested and Spire has proposed. However, the ESL program promises to be the most cost effective way for the City to acquire Pes for years to come. As originally proposed, Spire will continue to supply the City with monthly, published price lists with interim updates to capture major product and pricing announcements from Digital. Spire Systems, IDe. Final Revision. July 1, 1997 Page 51 7.3.3.4 Ranl!e ofPCs Spire proposes four configurations that meet and/or exceed the minimum requirements. 7.3.3.5 Minimum Workstation (Client PC) confil!Uration ** amended 6/16/97 7.3.3.5. Minimum workstation (Client PC) configuration for nRegular Oser" 1 400 FR-DAA05-BC 2 400 FR-PCXCV-DW LINE 1 to 2 SPECIAL PRICE 4 400 DE305-AA 1,408.16 563,264.00 64.56 25,824.00 MINIMUM WORKSTATION TOTAL: 1,472.72 $589,088.00 7.3.3.6. nPower-Oser" workstation 5 6 7 25 FR-B16AC-DB 25 FR-PCXAN-DA 25 FR-PCXAV-YZ 2,538.00 82.77 882.57 63,450.00 2,069.25 22,064.25 3,503.34 $87,583.50 "Power-Osern Workstation TOTAL 8 1 ~ INSTALLATION 425 units $106,250.00 NOTE: DOES NOT INCLUDE THE 20 CAD DISPATCH STATIONS OR THE 10 TELEPHONE OPERATOR WORKSTATIONS. MIS WILL INSTALL THESE AFTER THE SOFTWARE AND SVGA CARDS FOR THE DUAL MONITORS ETC. CAD DISPATCH WORKSTATIONS - WINDOWS NT WORKSTATION NOTE: PCI GRAPHICS ADAPTER SOPPLIED BY SOPTWARE VENDOR (DO NOT INCLUDE) 9 20 FR-B16AP-DB 2,538.00 50,760.00 11 20 FR-PCXAN-DA 82.77 1,655.40 12 40 FR-PCXAV-WZ 1,494.00 59,760.00 CAD DISPATCH WORKSTATION SUBTOTAL $112,175.40 13 14 15 CAD TELEPHONE OPERATOR WORKSTATION 10 FR-B15AC-DB 2,370.57 10 FR-PCXAN-DA 82.77 10 FR-PCXAV-YZ 725.00 - WINDOWS 95 23,705.70 827.70 7,250.00 CAD TELEPHONE OPERATOR WORKSTATION SUBTOTAL $31,783.40 PCs TOTAL $926,881.00 Spire Systems, Ine. Final Revision - July 1, 1997 Page 52 7.3.3.9 Ootions NOTE: Options ordered with PCS will also be priced at the current Digital ESL. 1 FR-PCXCR-AQ 12X SCSI CDROM GRAY FOR PRIORIS SERVERS 1 719106 (I) SPORTSTER 33.6 !NT 14.4SR 1 FR-PCXRN-AF 8X CDROM FROST WIDTE 1 FR-PCXAT-AJ 4/8-GB Tape Drive 1 588214 (I) AMERICAN POWER CON. 1 FR-PCXRA-AN 2.1GB IDE Hard Disk Drive, 1 FR-PCXRA-AP 3.2 GIG IDE H;ard Drive 1 FR-PCXAR-A Y 2GB 7200 RPM SCSI HARD DISK 1 FR-PCXVR-AY 2.14GB FAST-SCSI 2, 3.5HH 1 FR-PCXAR-AZ Hard Disk Drive 4-GB capacity 1 FR-PCCAM-BA Two 8-MB EDO, 60-Nanosecond 1 FR-PCCAM-BB Two 16-MB EDO, 6O-Nanosecond 1 FR-PC83M-BE Venturis Video memory, 1MB EDO 1 FR-PCCAM-CA 2-MB Window RAM Upgrade for 1 FR-PCXAV-YZ 17" monitor(16"V) NH,85khZ 1 FR-PCXA V- WZ Color Monitor (21 "(19.6"V) 1 FR-PCXRJ-AD 3.5" 1.44MB DISKETTTE DISK 1 DE305-AA ETHERWORKS ISA PNP 10MB, TP, TW, All 1 FR-DE500-AA ETHERWORKS PCI 101100 MB, TP, TW, All 1 470762 (I) WIN 95, LIC, 3.5" FD, MED 1 470704 (I) WIN 95, LIC 1 470761 (I) WIN 95 UPG. $215.10 $137.50 $219.88 $1,088.10 $337.82 $376.28 $551.08 $698.28 $827.10 $1,070.10 $183.08 $302.68 $ 69.00 $239.20 $926.10 $1,979.97 $ 69.00 $ 71.00 $ 137.08 $191.40 $159.50 $ 93.45 PC UPGRADE TO EXISTING City desktop machines ESTIMATED as follows: a) Existing PC enhancements: $70,000.00 b) Options $ 5,000.00 c) printers $ 15,500.00 EXISTING PC UPGRADE TOTAL ---- --- $ 90,500.00 7.3.310 On-site Warranty Service Requirement .... Addendum 6/16/97 (Requested on site maintenance for all networking items) NOTE: THESE ITEMS UPLIFT THE 90 DAY RTF WARRANTY TO 1 YR ONSITE WARRANTY SERVICE. NOTE: TO SAVE THE CITY MONEY ON THE NETWORK COMPONENTS UPGRADE, WE BUNDLED THE POllCE SERVER UPGRADE TO 24X7 DECSERVICE WITH THE NETWORK COMPONENTS. NETWORK HARDWARE WARRANTY UPLIFT COST: (FP-40218-12) PARADYNE DSU/CSU WARRANTY UPLIFT COST: (FS-PRY03-EB) $39,085.00 $5,376.00 Spire Systerm, IDe. Final Revision. July 1, 1997 Page 53 7.3.3.11 Batch deliveries ofPCs Spire has developed a plan for staging PC deliveries to the City so that they can be used for training. PCs will be delivered at a rate of about 45 per month; in three weekly shipments of 15 units. The 15 PCs will be fully assembled with all necessary software loaded. The PCs will be set up and connected to the network in the training facility. Each PC will be identified by a sign with the name of its user. who is also the person enrolled for training. After training the PC will be moved to the associated user's desk and installed for use. This plan accomplishes several of the City's objectives: It provides for orderly. logical staging of the Pes. and it provides an ideal training scenario for each user. giving them access the exact environment in which they will be working. The same premise will apply to technical support and management staff. 7.3.4 PC Confimrations 7.3.4.1 City Hall PCs Spire will assist in disposing of or selling any surplus equipment that the City wishes to dispose of as the upgrade progresses. including VT terminals. As appropriate. Spire will attempt to return the equipment to the manufacturer for trade-in credit. or dispose of it through third-party brokers. Example: The (3) 3100 model 76 workstations wiD be returned for a credit of $500.00 ea. towards the new Alpha Workstations one for one. A) Any surplus equipment on the City's list will be checked against the current Digital Equipment Corp. "SBU AMERICAS SYSTEMS TRADE IN MENU." B) lithe surplus item is not found on the current Digital SBU MENU. Spire will then use its existing sources to assist in the sale of equipment. Spire's Project Manager will provide assistance in the sale or disposal of older/used "SURPLUS" equipment. Spire Systenw, Ioe. Final Revision. July I, 1997 Page 54 7.3.4.2 Public Safety Network PCs Spire is proposing the standard Client PC configuration for local Public Safety Network PCs. These will have the same configuration as the City Hall PCs. using KEA420 for terminal emulation and access to ALL- IN-I. The local PCs will have the Microsoft applications locally staged and installed. .... amended 05-30-97 1 FR-DAAOI-AK Venturis FX-2 5166MMX ST 1 FR-PCXCV-DW Color Monitor 1 FR-PCCAM-EB 16 MB MEMORY 1 FR-PCXAG-AQ Matrox Millennium 128Ox1024 1 DE305-AC Ethernet ISA Network Card 7.3.4.3 New Public Safety Remote Site PCs Spire is proposing the standard Client PC configuration or the Remote Public Safety Network PCs. The local PCs will have the Microsoft applications locally staged and installed. .... amended 05-30-97 1 FR-DAAOI-AK Venturis FX-2 5166MMX ST 1 FR-PCXCV-DW Color Monitor 1 FR-PCCAM-EB 16 MB MEMORY 1 FR-PCXAG-AQ Mattox Millennium 128Oxl024 1 DE305-AC Ethernet ISA Network Card 7.3.5 UDl!I'8de of Existin2 PCs 7.3.5.1 Software Software for the upgrade of existing PCs is available at the same price as for new PCs through the California State Contract. See section 7.3.2 of this document for pricing information. 7.4 Mana2ement Software 7.4.1 Microsoft Systems Mana2ement Server (SMS) Microsoft.s Systems Management Server (SMS) is included as part of Microsoft BackOffice on the Office Automation Servers. 7.4.3 Enterorise Network Mana2ement Software Spire has proposed the following network management software and related items: 2 QT-5FVAB-E8 clearVISION Network Manage- ment Applications for Windows Final Revision. July 1, 1997 Page 55 Spire Systems, IDe. 2 QA-5FV AB-H8 clearVISION Network Manage- ment Applications for Windows 2 QM-4YJAA-AA clearVISN Recovery Manager 2 QB-MQDAB-SA cVISN MC MG MUL LIClCDRM 2 QB-4YFAB-SA cVISN VLAN MUL LIClCDRM 2 QB-2l8AD-SA cVISN RMON MUL LIClCDRM PKG 2 QB-4YHAA-SA cVISN ROUTE WIN LIClCDRM 1 QA-OLWAC-HC DECsvr NA for DOS 7.4.4 HelDdesk Software See Section 8 (Training) DATA CONVERSION FOR 2,soo ALL.IN.l DOCUMENTS OR MESSAGES: Options: 50.000 documents: $21.000.00 20.000 documents: $15.801.00 10.000 documents $10.868.00 5.000 documents $ 8.400.00 2,500 documents $ 7,399.00 Note: It is intended to deliver the Eagle Software All-in-l conversion facility to the City for use to convert your documents and e-mail over the period of the project. The City will own the software. Also. the pricing includes Spire Technologies performing onsite. the conversion of enough documents to teach staff conversion procedures. Eagle Software is a technical, command-line driven solution. Any moderately advanced system manager with DCL experience will be able to master the conversion process. NOTE: Up to 20% of the total number of the documents converted may be datatables and/or spread sheets. For conversions with higher percentages, contact your sales representative. Section 7.0 Grand Total $1,509,369.00 Spire Systems, IDe. Final Revision. July 1, 1997 Page 56 8. Traininl! Plan .. amended 6/10/97 Spire understands that training is essential to the success of the entire migration process. Users must be comfortable and productive as quickly as possible during the migration. To insure this. Spire proposes using a local Provider (COMPUSA). to provide the professional training services required. Final Revision. July 1, 1997 pageS7 Spire Systems, IDe. 8.1 Prooose Hourlv Fee .. deleted 6/5/97 .. amended 6/16/97 (changed training) COMPUSA (San Bernardino) User training: 14,400 hrs (1800 Vouchers) $149,310.00 Tech training (staft): $37,800.00 a) 5-12 students onsite (COMPUSA) Supporting Microsoft Windows NT b) 5-12 students onsite (COMPUSA) Administering Microsoft Windows NT c) 5-12 students onsite (COMPUSA) Supporting Microsoft SMS Servers d) 5-12 students onsite (COMPUSA) Core Technologies of Microsoft Exchange Server e) 5-12 students onsile (COMPUSA) Intemetworking Microsoft TCPIIP on Microsoft WNT Typical class size is expected to be about 15 people. Training will be organized into several classes, including a general Windows 95 migration session for all users, and then specialized classes on Microsoft Office 97, Microsoft Excel, and other Microsoft products. Spire Systenw, IDe. Final Revision. July 1, 1997 pageSS 8.2 Traininl! Goals The basic goal of training is minimize any loss of productivity during the migration. To accomplish this. employees of the City of San Bernardino must have a clear understanding of the key features of Windows 95. Office 97. and Exchange when they complete their training. The courses proposed for technical personnel are based on our best understanding of the City's training requirements. 8.3.1.7 MIS Staff Training for the MIS Technical Staff will be hands-on. using the actual system being installed. The same basic training plan of staging equipment specifically for training can be used for the MIS Technical Staff for all but the largest systems. Below is a description of the basic curriculum for all MIS Staff. Spire proposes the first on-site class to include all staff. and MIS Director and will be 3 days spent with a Digital Expert going over the following topics in an open relaxed environment prior to any of the formal staff technical training (see page 60). 1. Introduction: Meet with Clients computer system staff to present the objectives of this service. review requirements. define and develop a delivery schedule/plan for the duration of the service."WHAT'S IMPORTANT FOR THE CITY". 2. Windows NT Server Environment: Familiarize the client staff with the enhanced administration features built into NT server operating system. Discuss the differences between the workgroup model. which is a networking scheme in which both resources and administration are distributed throughout the network. and the Domain Model which is a networking scheme in which administration and security is centralized. 3. Windows NT Server Configuration: Configure Windows NT server software including determining system requirements' determining the role of the domain servers. planning the domains. and selecting a file systems. 4. Domain Management: Discuss and demonstrate. the server manager utility and its functionality. The server manager is used to administer computers and domains in an NT environment. Discuss the Net Logon service. the user manager for domains. and the user profile editor. 5. Using Groups to Manage Users: Discuss and demonstrate how to differentiate between local and global groups and how to implement built in local groups depending on their functions. right. and abilities. Demonstrate how to create local and global groups and discuss the four special groups. Final Revision. July I, 1997 Page 59 Spire Systems, IDe. , , 6. Protecting Server Data: Discuss the multiple levels of software based fault strategies that windows NT Server offers. such as: Disk stripping. Disk Monitoring. Sector Sparing. RAID Systems. Tape Backup Utility. 7. User Orientations: Introduce new users to the Net Logon Service which allows them to log onto a Windows NT server domain and validates their user name and password. Introduce the windows user interface. Discuss how users connect and disconnect to their shared resources and how to customize their personal client environment using the User Profile Editor. 8. Print Setup: Discuss the setup. of local and network printers. Demonstrate the use of the print manger icon in program manager for network printer configurations. Configure one printer and introduce commonly used queue commands. GENERAL MIS STAFF TRAINING: (QS.WNTAA.SZ) COST: $8,000.00 8.3.2 Snedalized User Traininl! Tonics 8.3.2.1 IntemetJIntranet Authorinl! SpeciaJized user training will be available for the various Web page authoring and management tools. Special training is also available for the Sidewinder software. .. amended 6/10/97 Note: The City intends to have their staff present during the installation of the Primary Firewall. No formal training is proposed for Sidewinder. Spire Systerm, Ine. Final Revision. July 1, 1997 Page 60 8.3.3 User Traininl! ** deleted 6/5/97 8.3.3.3.8 Data Conversion Traininl! As part of the data conversion process, Spire will train selected City of San Bernardino MIS Teclu1ical Staff in the use of the data conversion tools and procedures used to move files from ALL- IN-I to Microsoft formats. 8.3.4 Promun to Facilitate File Conversion As the developer of WordPerfect for OpenVMS and Lotus 1-2-3 for OpenVMS, Spire Technologies is uniquely qualified to provide the service of migrating from ALL-IN-I file cabinets to conventional computer files. Spire is accustomed to dealing with ALL- IN-I naming issues. Spire employs CABINET CONVERTER to help facilitate the file conversion process. This tool will remain available to the City of San Bernardino after the essential files have been migrated, so that City personnel can continue to migrate selected files on an as-needed basis. 8.3.5 Switchover of ALL-IN-l Mail to Microsoft Exchanl!e The same tools and experience Spire uses to convert other ALL-IN-I files will be used to convert ALL-IN-I Mail messages. The migration from ALL-IN-I Mail to Microsoft Exchange will be eased by making saved messages accessible. 8.4 Helndesk .. amended 05-16-97 Spire has proposed Digital helpdesk services to help ease the transition. Over the long-term, it may be desirable for the City to develop its own help desk capability. .. amended 06-05-97 I I QR-SMUAI-ZG 2 I QR-SMPRA-B2 HD CHAN USER APPS QTY 75 HELPDESK LEVB UST 2 EXTS/IO TOTAL HELPDESK COST: $6,126.00 8.5 Traininl! for Helpdesk Personnel Help desk personnel can be trained by COMPUSA for most Microsoft products. In some cases, it may be desirable to send help desk personnel to Microsoft or other manufacturers for highly Spire Systems, Ine. Final Revision - July 1, 1997 Page 61 specialized training. For example, Microsoft Office 97 training can be provided by COMPUSA, but the more esoteric functions of Microsoft Exchange may require direct training with Microsoft. 8.6 SUDDort Skills to be Outsourced As discussed during the bidders conference, we know that the City intends to use Digital warranty uplifts to provide most hardware and software support. 8.6.1 Hardware Maintenance Cost Standard hardware warranty costs are included with the individual hardware items. Options for extending warranty coverage out to five years can be provided. 8.6.2 Software Maintenance Cost Software maintenance costs are provided as specified in the parts lists, as discussed at the bidder's conference. Where appropriate, options for extending warranty coverage out to five years are provided. .. amended 6/16/97 (COMPUSA) Section 8 Total $201,236.00 . Spire Systems, IDe. Final Revision. July 1, 1997 Page 62 Appendix A City of San Bernardino Test & Acceptance Plan Spire Systems, Inc. and the various sub-contractors servicing the City of San Bernardino have implemented test and acceptance policies designed to assure the City that it has a fully working solution. As components are delivered and installed over the one-year period of performance, they will be individually tested and undergo a thirty-day acceptance period. The acceptance period for the entire solution is one year, plus thirty days. For maximum protection, each deliverable is redundantly checked in four phases, as described below. . Diagnostics These are the diagnostic procedures normally run by the manufacturer or supplier upon installation. This phase insures that all components are in working order upon installation. . Infrastructure All deliverables will be tested with respect to connectivity within the infrastructure of the City of San Bernardino solution. This phase establishes that components can communicate with the other components with which they are directly connected. . Functionality/Interoperabillty All deliverables will be tested to be sure that they function as they are supposed to within the total City of San Bernardino. This phase establishes that components can operate with other components to ",hich they relate, but to which they are not directly connected. This phase will be an on-going part of the project. . Acceptance Period All Components are subject to a 3D-day acceptance period. Components are deemed to have been accepted after 3D-days if they performed at 98% reliability or better, or if the City has not specifically rejected a components for failure to perform. Notwithstanding the acceptance period, all warranties periods shall fully apply. The Test and Acceptance and Plan is integrated with the Delivery Plan and the Payment Plan for the City of San Bernardino. 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Specification No. F97-18 FURNISHING AND DELIVERING OF NETWORK UPGRADE FOR THE CITY OF SAN BERNARDINO REQUEST FOR PROPOSALS Maximum participation by prospective offerors is highly encouraged. It is not the intent to rule out or eliminate any prospective bidder. If the equipment that you intend to bid does not comply with out specifications was written, attach a complete explanation with your proposal. The City may, at its discretion, consider any deviation and male the purchase that best suits our needs. The bidder shall not purposely bid a lesser quality that requires a deviation from the specifications if the bidder is able to comply with the minimum specifications. It is the intent of these specifications to provide for complete automation equipment which is ready to serve the needs of the Public. They are written with the view of obtaining the best result and the most acceptable equipment to the City. These specifications cover general requirements relative to the type of service required. Minor details of performance where otherwise not specified, are left to the discretion of the contractor, who shall be solely responsible for the performance of the equipment procured. ~, GENERAL SPECIFICATIONS: 1. Each bid shall be in accordance with Specification No. F97-18. All specifications are minimum. Bidders are expected to meet or exceed these specifications as written. Bidder shall attach to bid proposal a complete detailed itemization and explanation for each and every deviation or variation from these specifications. Conditional bids, or those which take exception to the specifications, may be considered non-responsive and may be rejected. 2. The City reserves the right to accept or reject any and all bids and to award a contract to the 'bidder who best meets our requirements. This may indude waiver of minor irregularities or discrepancies, or nonconformity to specifications in appropriate circumstances. Purchase shall be on a best buy basis after due consideration of all relevant factors, and suitability as well as conformity to city needs and requirements. In all cases the best interest of the City shall prevail in all contracts awards. 3. The City of San Bemardino reserves the right to purchase more or less than the quantities specified, at unit prices bid. 4. Bids shall be firm offers, subject to acceptance or rejection within 60 days of the opening thereof. 5. Regular dealer. No bidder shall be acceptable who is not a reputable provider of requested equipment as submitted for bid consideration. 6. Contractor shall defend any and all suits and assume all liability for any and all daims made against the City of San Bemardino, or any of its officials or agents for the use of any patented process, device or artide forming a part of equipment used to provide contracted service or any item fumished under the contract. 7. Each bidder must state in his bid proposal the guaranteed delivery date in number of calendar days from the date of contract execution by the City of San Bemardino, time is of the essence relative to this contract. Successful bidder (contractor) shall prosecute the work continuously and diligently and shall deliver the bid items at the earliest possible date following the award of the contract. 8. Price shall be quoted F.O.B. San Bemardino (all transportation charges shall be fully prepaid), and shall indude all discounts. Where applicable bid shall indude Califomia sales tax computed at the rate of 7.75% (this will normally be shown as a separate line item on the bid sheet). 9. The equipment which the bidder proposes to fumish to the City must comply in all respects with the appropriate safety regulations of all regulatory commissions of the Federal Govemment and the State of Califomia, whether such safety features and/or items have been specifically outlined in these specifications or not 10 Contract. Each bid will be submitted and received with the understanding that acceptance by the City of San Bemardino of proposal bid in response to this solicitation shall constitute a contract between the successful bidder and the City. This shall bind the successful bidder to fumish and perform at the prices (bid) given and in complete accordance with all provisions of SpecifiCation No. F97-18. In most cases the basis of award will be the City's standard purchase order that mayor may not incorporate this solicitation by reference. 11. Prohibited interest. No member, officer, or employee of the City or of any agency of City during his tenure or for one year thereafter shall have any interest, direct or indirect in this contract or the proceeds thereof. Furthermore, the parties hereto covenant and agree that to their knowledge no board member, officer, or employee of the City has any interest, whether contractual, noncontractual, financial or otherwise, in this transaction, or in the business of the contracting party other than the City, and that if any such interest comes to the knowledge of either party at any time , a full and complete disclosure of all such information will be made in writing to the other party or parties, even if such interest would not be considered a conflict of interest under Article 4 (commencing with Section 1090) or Article 4.6 (commencing with Section 1120) of Division 4 of Title I of the Government Code of the State of California. 12. One Document These specifications, the request for proposal, the contractor's bid proposal, the written agreement executed by the parties, the purchase order and all documents referred to in the complete specifications and all modifications of said documents shall be construed together as one document. Anything called for in anyone of said documents shall be deemed to be required equally as if called for in all. Anything necessary to complete the work properly shall be performed by the contractor, whether specifically set out in the contract or not All sections of the specifications shall be read and interpreted as constituting a whole and not as an aggregation of individual parts, and whatever is specified in one section shall be construed as applying to all sections. 13. The City of San Bernardino reserves the right to accept or reject any and all bids. 14. Prompt Payment Each bidder may stipulate in the bid proposal a percentage prompt payment discount to be taken by the City in the event the City makes payment to the contractor within ten(10) working days of acceptance of service and approval of invoice. For the purpose of this provision, payment is deemed to be made on the date of mailing of the City check. 15. Inquiries. Direct all procurement inquiries to the purchasing manager at (909)384-5085. Technical questions may be sent via fax to (909)384-5368. The answers to material questions will be provided to all potential offerors. Telephone Inquires regarding technical questions will not be accepted. 16. Bid forms. No bid will be acceptable unless It is made on the proposal forms furnished herein. Deliver all bids, signed and sealed to the Purchasing Division, Finance Department at 300 North "0" Street, 4" Floor, City Hall, San Bernardino, Califomia 92418. CLEARLY MARK THE SPECIFICATION TITLE AND NUMBERIF97- 18 NETWORK UPGRADE) ON THE OUTSIDE OF THE ENVELOPE. Submit bids with an original and six copies. . . 17. Time. All bids must be received in the purchasing office by 3:00PM on ADriI7. 1997 . Any bid may be withdrawn prior to the above schedule time for the receiving of bids. Any bid received after that time and date specified shall not be considered. 18. By submitting a bid to a public purchasing body, the bidder offers and agrees that if the bid is accepted, it will assign to the purchasing body all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (U.S.C. Sec. 15) or under the Cartwright Act (Chapter 2, commencing with Section 16700, of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials,. or services by the bidder for sale to the purchasing body pursuant to the bid. Such assignment shall be made and become effective at the time the purchasing body tenders final payment to the bidder. 19 Bid Bond. No bid will be accepted unless it is made on a proposal form furnished bv the City. All bids or proposals shall be signed, sealed and accompanied by a cashier's check, certified check or bid bond made payable to the City of San Bernardino in the amount of at least five percent (05%) of the total bid. Such security shall be applied to or be remitted to the City of San Bernardino, as liquidated damages, should the bidder to whom the contract is awarded fail to enter into the contract. All bonds furnished pursuant to this notice must be underwritten by a surety company licensed to do business in California and possessing a rating in Besfs most recent insurance guide of . A' or better. 20. Source Selection. All bids will be evaluated against the criteria established in the technical specification. Cost will be a major but not the sole consideration. Scope of Work for Request for Proposal F97-18 Network Upgrade Plan for the City of San Bernardino March 1997 Responses Due By 3:00 PM April 7, 1997 . . Table of Contents O. TO WHOM IT MAY CONCERN 1 0.1. Pre-proposal conference ............................................................................................ 1 0.2. Submittal of Proposal.................................................................................................. 1 0.3. Selection of Successful Bidder, Criteria and City Prerogatives............................... 1 0.4. Applicable Codes and Earthquake Protection .......................................................... 2 0.5. Fonnat of Proposal and Conventions Used............................................................... 3 0.6. Tenns of Payment ....................................................................................................... 3 0.6.1. Acceptance testing ............................................................................................... 3 0.7. Required Completion Deadlines..............~.................................................................. 3 1. OVERVIEW OF SCOPE OF WORK 4 1.1. The goals of this upgrade are: ................................................................................... 4 1.2. The project is divided into five areas of activity: ...................................................... 4 1.2.1. Internet Connection .............................................................................................. 4 1.2.2. Wide Area Network Upgrade (WAN).................................................................... 5 1.2.3. Computer Aided Dispatch (CAD) I Records Management System (RMS) Upgrade.................................................... 5 1.2.4. Geographic Information System (GIS) Upgrade................................................... 5 1.2.5. Office Systems Upgrade (OA).............................................................................. 5 1.3. Materials and Plans To Be Provided..........................................................................6 2. [NOT A PART] TCpnp CONVERSION 7 2.1. Introduction ................................................................................................................. 7 2.2. Machines Which Have TCP/IP licenses ........................................................................ 7 2.3. TCP/IP for Computer to be Retired: ..........................~................................................... 7 2.4. The following systems do not require TCP/IP: .............................................................. 7 3. INTERNET CONNECTION 8 3.1. Introduction ................................................................................................................. 8 3.2. Internet SeNlce Requirements ................................................................................... 8 . , 3.2.1. Connection speed .......................................,........................................................ B 3.2.2. [\] TCPIIP Addressing-DHCP. DNS. WiNS........................................................ B 3.2.3. Intemet Security ................................................................................................... B 3.2.4. Web Services ..................................................................................................... 11 3.2.5. Web Page Development Software ..................................................................... 11 3.2.6. ISP Recommendation......................................................................................... 11 4. WIDE AREA NETWORK (WAN) UPGRADE 13 4.1. Existing W~ ............................................................................................................. 13 4.2. Proposed W~ Diagram ........................................................................................... 13 4.3. Telecommunications provider..._............................................................................. 13 4.4. Frame Relay Upgrade................................................................................................ 13 4.5. W~ Upgrade Project Components ......................................................................... 13 4.5.1. City Hall Upgrade ............................................................................................... 13 4.5.2. The Public Safety Network Upgrade .................................................................. 19 4.5.3. [\] Remote Site Connections.............................................................................. 20 4.5.4. [I] Telecommunications Services....................................................................... 23 4.5.5. m Network Management Stations...................................................................... 23 4.5.6. m Dial-in Capability............................................................................................23 5. COMPUTER AIDED DISPATCH (CAD) I RECORDS MANAGEMENT SYSTEM (RMS) UPGRADE 24 5.1. Introduction ............................................................................................................... 24 5.2. Hardware .................................................................................................................... 24 5.3. Facilities ..............~...................................................................................................... 24 5.3.1. Coordination of Relocation of CLETS Connection ............................................. 24 5.4. Networking ................................................................................................................. 24 5.5. Security Considerations ........................................................................................... 25 6. GEOGRAPHIC INFORMATION SYSTEM (GIS) UPGRADE 26 6.1. Existing System......................................................................................................... 26 6.2. New Hardware............................................................................................................ 26 6.3. Data Transfer ............................................................................................................. 26 7. OFFICE SYSTEMS UPGRADE 27 .. ). ... 7.1. Existing Applications ........................................~....................................................... 28 7.2. New Office Automation (OA) System Hardware and Operating Systems .............. 28 7.2.1. Install 2 new Servers located as follows: ............................................................ 29 7.2.2. Integration of New and Existing Server Systems................................................ 29 7.2.3. [\] Changes To Existing Systems....................................................................... 29 7.3. Workstation (Client) Hardware and Software .......................................................... 30 7.3.1. [\] New Office System Software......................................................................... 30 7.3.2. [\] Office System Software Acquisition............................................................... 31 7.3.3. Workstation (Client PC) Acquisition.................................................................... 31 7.3.4. PC Configurations .............................................................................................. 35 7.3.5. Upgrades of existing PCs & Printers .................................................................. 36 7.4. Management Software .............................................................................................. 36 7.4.1. Microsoft Systems Management Server (SMS) ..................................................36 7.4.2. MeteringlReporting Software.............................................................................. 36 7.5. Remote Workstation Installation .............................................................................. 36 7.6. m Data Conversion Software Aid .........................................'................................... 37 8. TRAINING PLAN 38 8.1. propose hourly fee .................................................................................................... 38 8.2. Training Goals ........................................................................................................... 38 8.3. Staff Categories to be Trained.................................................................................. 39 8.3.1. [\] MIS Technical Staff Training Needs .............................................................. 39 8.3.2. Specialized User Training Topics .......................................................................40 8.3.3. User Training ...................................................................................................... 40 8.3.4. [\] Program to Facilitate File Conversion............................................................ 42 8.3.5. [\] Switchover of ALL-IN-1 Mail to Microsoft Exchange ...................................... 42 8.4. m Background for MIS Staffing requirements 8.5. m Helpdesk ............................................................................................................... 39 8.6. m Training for Helpdesk personnel......................................................................... 43 8.7. m Support Skills to be Outsourced......................................................................... 40 8.7.1. OJ Hardware Maintenance (alO Cost .................................................................. 40 8.7.2. m Software maintenance Cost .......................................................................... 40 . . O. TO WHOM IT MAY CONCERN The City of San Bernardino invites your firm to submit a proposal and six copies in response to our Request for Proposal F97 -18 entiUed: "Network Upgrade for the City of San Bernardino." Enclosed is a Request for Proposal (RFP) along with contract provisions. This is made available so you may be aware of the contemplated provisions of any resulting contract. If you take exception to these provisions, please elaborate in your proposal. 0.1. Pre-proposal Conference There will be a mandatory pre-proposal conference held on March 14, 1997 at 8:30 AM. The meeting will be held in the Management Information Center (MIC Room) located on the 61lt floor of the San Bernardino City Hall. City Hall is located at 300 North 0 Street, San Bernardino, California 92418. 0.2. Submittal of Proposal The Proposal is to be submitted in a sealed envelope with six copies and must be received before 3:00PM on April 7,1997. A Five Percent(5%) BID BOND must accompany your bid or it will be considered non-responsive~ Each copy of the proposal must be Identical. If the original is presented In binder fonnat, so must all copies. 0.3. Selection of Successful Bidder, Criteria and City Prerogatives 1. A contract will be awarded to a single bidder, referred to as "Vendor- in this RFP, who will act as a Prime Contractor for the entire Scope of Work. 2. Bidder must bid on the entire package. Bids on parts of the Scope of Work, leaving other major parts un-addressed will be rejected. 3. Vendor must provide a dedicated project manager for the duration of the project. Bidder must indicate who this person will be and hislher qualifications. Proposed Project Manager will be interviewed as part of Vendor selection process. 4. The network design upon which this RFP is based was developed using the best information at the disposal of the City. 5. Bidder must verify that network design will work as intended; the City is not responsible for errors in the Parts Ust provided. 6. The Vendor is responsible for all aspects of the work and its successful completion. 7. The City is currenUy a Digital Equipment Corp. (DEC) equipment environment with regard to it's major systems. It has been pleased with DEC hardware, and Network Upgrade Plan - Section () Page 1 0.5. Format of Proposal and Conventions Used A) All software and hardware required is to be installed and configured as appropriate, and made functional according to its intended usage, even though the words "provide," "install," "will be performed," or other similar words are used in the text of this RFP. B} Bidder's response shall follow the organization of this RFP. C) Bidder shall include pricing for each major logical technical division of the upgrade, as well as a grand total. A fully completed Project Cost Sheet (Appendix E) is a requirement for submission of a valid RFP response. Even though the cost of PCs will likely change in the future, and the number of PCs to be provided will vary from the quantities indicated, bidder must prepare a total cost based on current cost for the configuration proposed using the quantities provided in this RFP. 0) The successful bidder is referred to as "Vendor." E} [\] This symbol is used to highlight work items as well as other items that the Bidder must respond to; however, not all work items may be highlighted by this symbol, and other paragraphs may specify additional requirements. 0.6. Terms of Payment 0.6.1. Acceptance testing Acceptance testing and payment milestones will be established. 0.7. Required Completion Deadlines To be negotiated with Vendor. Network Upgrade Plan. Section C Page 3 technical support staff are knowledgeable and comfortable with the DEC systems. Therefore, the City has reason for a preference for DEC systems. Notwithstanding the above, because of the rapid advance of technology and the complexity of the City's needs, the City will entertain alternative solutions for compelling reasons. Hence, although Digital components are referred to in this RFP, 'or equivalenr is implied, throughout. B. Regarding all other aspects of this RFP, Bidder may suggest alternative solutions for compelling reasons. 9. To convey the functionality of the desired network solution, a Parts List of Digital and other components is included and referenced within this RFP, which implements the network design described. In case of conflict between the Parts List and the body of this RFP, use professional judgment. 10. All Server and network backbone hardware shall be rack-mounted, except where inappropriate. 11. Although price is an important consideration in the selection of the successful bidder, such award will not necessarily be made to the bidder submitting the lowest priced proposal, but rather the bidder submitting the "best" proposal. In this case, best also includes the ability of Bidder to demonstrate that Bidder. a) possesses an in-depth understanding of the issues important to the successful completion of this project, and an ability and desire to solve problems that will be encountered, b) can perform the work to accepted industry standards, and within an acceptable time frame, c) can provide a plan and schedule which assures a smooth transition from old to new systems, maximizing productivity of City operations and staff, d) can provide a creative PC delivery mechanism with flexibility and which maximizes the longevity of the proposed solution and the benefit to the City of evolving lower prices and higher performance. 12. City reserves the right to reject all bids, or to exclude or modify portions of the Scope of Work. If a portion of work is excluded or modified, contract fee will be adjusted appropriately, by mutual agreement. 13. City reserves the right to modify configurations of PCs, including software to be provided and quantities, with concomitant adjustment of prices. 14. With other qualifications being similar, the City will give preference to vendors or sub-contractors with a local presence, and that also use local staff. 0.4. Applicable Codes and Earthquake Protection All installations must meet applicable Fire and Building codes. EARTHQUAKE PROTECTION: All network and server equipment installed as part of the project covered by this RFP, shall be secured against tipping or sliding in the event of an earthquake. Network Upgrade Plan - Section 0 Page 2 1. OVERVIEW OF SCOPE OF WORK The Management Infonnation Services Department of the City of San Bernardino (the City) is offering this Request For Proposal (RFP) to solicit bids from selected vendors to upgrade the computer netwoll<., computers and software in use by the City. The successful vendor will provide hardware, software, installation, and training services, resulting in a "turn-key" installation. 1.1. The goals of this upgrade are: 1) Install a robust netwoll<. infrastructure to allow city departments access to all netwoll<. resources they are authorized to use regardless of location within the City. The netwoll<. will maximize the potential for accommodating future needs for bandwidth and performance. The major backbone elements of this upgrade will serve City Hall and the Police and Fire Departments (Public Safety). A re- wiring of City Hall is part of this upgrade. 2) Implement a Windows-based office automation system, including office applications and enterprise-wide electronic mail (e-mail). 3) Upgrade tfle Computer Aided Dispatch (CAD) and Records Management Systems (RMS) hardware. The software upgrade is not part of this RFP. 4) Upgrade GIS hardware. 5) Provide secure access to the Internet for improved communication and information gathering. 6) Establish two Intranet servers. One for City Hall and one for Public Safety. 7) Establish a Web server for the City. 8) Provide a smooth transition between usage of existing systems and the new systems to minimize loss of productivity by City staff during the transition, and maximize productivity after the transition. 9) Provide adequate training to maximize productivity during and after the transition. 1.2. The project is divided into five areas of activity: 1.2.1. Internet Connection A) Connection of the City netwoll<. to the Internet must protect the sensitive nature of some data held by the City. This project will provide access for City;employees to the Internet for e-mail.andtheWorldWideWebrNW.Nl. B) Provide Internet "firewalls. to protect City resources from the outside world. C) Provide Web Server to host the City's Web site. Network Upgrade Plan. Section 1 Page 4 . . 1.2.2. Network Upgrade (WAN and LAN) A) Currently the City provides dumb (VT) terminal-based services to its users. This project will install new network hardware and upgrade the telecommunications in use at all remote locations. B) The existing high speed network within City Hall will be extended, and new remote locations will be added. C) Complete re-wiring of City Hall will be performed. 1.2.3. Computer Aided Dispatch (CAD) / Records Management System (RMS) Upgrade Upgrade the hardware for the Computer Aided Dispatch (CAD) and Records Management Systems (RMS) in use by the Police and Fire Departments (Public Safety). The CAD/RMS software upgrade is being addressed in a separate contract, and will be performed by the Public Safety software vendor. This RFP only addresses the hardware aspects of the CADIRMS Upgrade Project Note: The City may choose to purchase Public Safety hardware from Irs Public Safety software vendor. However, the CADIRMS parts listing is provided so that vendors may submit their solution and cost for the City's consideration. City reserves the right to exclude this hardware from the contract with the vendor. If included in this project, the hardware vendor will be required to install a new network, server and workstation hardware at the Police Department Vendor will be required to coordinate the hardware installation with the Public Safety software vendor through the MIS Department 1.2.4. Geographic Information System (GIS) Upgrade Replace three VAXstation 3100s with three Digital AlphaStations Nnning Microsoft Windows NT. Vendor, with information from the GIS software provider, will aid in data conversion. 1.2.5. Office Systems Upgrade (OA) Implement a Windows based office automation (OA) system, including office applications and enterprise-wide electronic mail (e-mail). Roughly 500 PCs will be acquired over an 8-12 month time frame. Installation, training and service are important components of the upgrade. Currently, the City operates a Digital ALL-IN-1 office automation system. This software allows access to WordPerfect for VMS and Lotus 1-2-3 for VMS for word processing and spreadsheet applications respectively. ALL-IN-1, itself, provides e- mail capability. This architecture will be replaced by a PC-based system and extended to other City departments in order to unify the City's computing environment and to substantially improve productivity. Network Upgrade Plan. Section 1 Page 5 1.3. Materials and Plans To Be Provided Vendor will: (I] assist in disposing of (selling) any surplus equipment that the City wishes to dispose of as the upgrade progresses. (I] provide a complete and well organized schedule of tasks to be completed within two (2) weeks of execution of a contract with the City (I] provide, for City's consideration, a schedule of maintenance costs for hardware and software through the fifth year after completion of the Wide Area Network (WAN) upgrade. This would be provided at a time near completion of the WAN Upgrade. (The PC installation is expected to continue for many months after the Upgrade is complete.) (I] provide an appropriate binder(s) containing all related paperwork, such as: warranties, schematics, as builts, and other pertinent documents resulting from the project. (I] provide all manuals that accompany installed equipment Network Upgrade Plan - Section 1 Page 6 . . 2. [NOT A PART] TCP/IP CONVERSION 2.1. Introduction MIS staff will convert all existing systems on the City's network to utilize TCPIIP. 2.2. Machines Which Have TCPIIP licenses MIS staff will install TCPIIP software on the following existing machines, which have TCPIIP licenses and are not replaced in this project: SYSTEM NAME OP. SYS. HARDWARE IPPKG. SABLE Digital UNIX Digital Alpha 2100 NAS 200 IMGSRV MSNT Digital Alpha 1000 MS TCPIIP JBSRV MSNT NEC Pentium MS TCPIIP BLISS MSNT Gateway PC MS TCPIIP IMGTXT MSNT NEC Pentium MS TCPIIP OCRSRV Win V3.11 NEC Pentium MS TCPIIP (OCRSRV will be moved to MS NT Operating System) 2.3. TCP/IP for Computer to be Retired: MIS staff will install TCPIIP software for the duration of the transition on the following machine, which will be taken out of service after the upgrade: SYSTEM NAME OP. SYS. HARDWARE IP PKG. OA VMS VAX 4100a UCX RMS VMS VAX 4300 UCX 2.4. The following systems do not require TCP/IP: The following systems a", not expected to "'qui'" TCP/lP licenses due to ",placement within this project. However, C8",ful scheduling will be AlquiAld in order to avoid the need for TCP/lP on the public safety systems, CAD (Computer aided dispatching) and RMS (Records Management System). SYSTEM NAME OP. SYS. HARDWARE CAD VMS VAX 4300 GISPW VMS VAXstation 3100 GISPD VMS VAXstation 3100 GISMIS VMS VAXstation 3100 Network Upgrade Plan. Section 2 Page 7 , . 3. INTERNET CONNECTION 3.1. Introduction A) The City netwo.rk will not be connected directly to the Intemet; rather, the City will connect to an Intemet Service Provider (ISP) who will in tum connect to upper levels of the Intemet B) The City connection to the Intemet will be secure. This security will be achieved through the use of "firewalls.. _ C) The intent of the City in connecting to the Intemet is to allow access for City employees to the infonnation stored on the Intemet, and to provide electronic mail access between the City and other entities. D) The City will also provide infonnation and services to the general public on its own Web Server, thus becoming an Intemet infonnation supplier. E) The City intends to develop an Intranet for intemal infonnation delivery. 3.2. Internet Service Requirements 3.2.1. Connection speed m Provide: access for the City to the Intemet, initially via a Frame Relay connection at 128 kb/s, but with capability to increase speed to T11evel using only hardware capable of T1 to avoid future hardware upgrades. 3.2.2. m TCpnp Addresslng-DHCP, DNS, WINS Vendor must configure the TCPIIP network using the DHCP, DNS and WINS technologies to simplify computer address administration. Implementation of these technologies must be robust enougli so that the failure of anyone Server will not result in the failure of that technology. m Bidder must describe how these technologies will be used to achieve that end. Vendor must present an address plan for static addressed devices. A block of IP addresses are to be procured through a chosen ISP. 3.2.3. Internet Security 3.2.3.1. Requirements Overview The City has two distinct security requirements to be met 1) To protect the City network against unauthorized access intemally and from the Intemet, and Page' Network Upgrade Plan - Sectlon 3 . . 2) To further protect the Public Safety network from the rest of the City network. Figure 1 depicts the City Intemet Connection. 3.2.3.2. m CLETS Advisory Board Approval Required The Public Safety network is connected to the Califomia Law Enforcement Telecommunications System (CLETS), and as such, any upgrade to the Public Safety network must be approved by the CLETS Advisory Board. City MIS and Police will coordinate the approval of the vendor's plan with the CLETS advisory board. The CLETS Advisory Board will not acceDt calls from vendors. Questions conceming security issues and the Public Safety network will be addressed directly as discussed in the GENERAL SPECIFICATIONS Item #15. The board will have review authority over the Public Safety portion of the proposed network. Vendors should be prepared to provide to the City, in their proposal, detailed information on firewalls proposed. It is expected that the main area of concem to the CLETS board will be the firewalls that protect and isolate the systems. Other large local law enforcement agencies have in use the Mergent Gauntlet firewall by Atlantic Computing. This product is mentioned here simply as an example product that has been approved for use by the Depl of Justice. Special attention should be given to the security rating of proposed firewalls. Typically, the Depl of Justice standards are comparable to those of the Federal Depl of Defense as baseline standards for security ratings. 3.2.3.3. Firewalls Both the Primary and Secondary Firewalls must use the same hardware and software, except for network connection. 3.2.3.3.1. Primary Firewall [I] Provide: a Primary Firewall, which will be located in the Computer Room of City Hall. It will limit access to those services and entities that are authorized; e.g., e-mail and Web site access. This machine will effectively stop all incoming traffic from the Intemet to the City, and will also be used to block outgoing traffic so that only authorized users can access the Intemet. It is expected that the Primary Firewall will be a Proxy address server. m Bidder will describe how the Proxy address Server will function. See Parts Ust: [Networked Computer Systems: Intemet Firewalls] Installation, warranties and technical support are required. 3.2.3.3.2. Secondary Firewall [I] Provide: a Secondary Firewall to be installed in the Polica Department, between the Public Safety network and the main City network, in Room 271. The Network Upgrade Plan. Section 3 Page 9 , . 3 - Tiered Internet Firewall Model I Intemet l Primary Firewall Net Visible Server WNW, etc. 1 Secondary Firewall City Network (City Hall OA, Sable, Intranet, etc.) t Public Safety Network CAOIRMS PS-OA Figure 1 Connection to the Internet Secondary Firewall must use two dual-attached FOOl connections. Vendor will reconfigure fiber in Room 271, as necessary. This will block most traffic from the City network. Typical traffic allowed will include network administration, e-mail and Intemet Web pages. When combined with the significant physical and operating system security that will be employed by the Public Safety network, a very secure environment for Public Safety shall result. See Parts Ust [Networked Computer Systems: Internet Firewalls] Network Upgrade Plan. Section 3 Page 10 , . 3.2.4. Web Services 3.2.4.1. Internet The City currently maintains several public web sites. The existing web sites will be transferred by MIS staff to the new Web Server. Maintenance of the Server hosting the Web site will be performed by MIS staff: however, content will generally be maintained by the departments providing the information. This new Web Server will be used by all City departments to provide information to the public. 3.2.4.1.1. Internet Web Server m Provide a centralized Web Server, hardware and software, for public use, to be installed outside the primary firewall in City Hall. See Parts Ust [Networked Computer Systems: Internet Server] 3.2.4.2. Intranet This is a Server which provides information distribution services internal to the City. This allows users to utilize their Web browser to obtain Internal information in the same format as Web pages. 3.2.4.2.1. Intranet Public Safety Server The Public Safety OA Server will serve as the Intranet Server for Public Safety staff. m Provide: Intranet Server Software, and Tools which permit retrieval and presentation of data from the various Public Safety databases and other information sources. 3.2.4.2.2. Intranet City Hall Server The City Hall OA Server will serve as the Intranet Server for non-Public Safety users. [I] Provide: Intranet Server Software, and Tools which permit retrieval and presentation of data from the various City databases and other information sources. 3.2.5. Web Page Development Software [I] Provide: web page authoring and site maintenance tools. 3.2.6. ISP Recommendation m Vendor will be responsible for recommending the best 10ca11SP. Network Upgrade Plan. Section 3 Page 11 t 4 . 4 The connection must support T1 speed. Selected ISP will be proven reliable, cost- effective, and be able to provide required service levels. Assigned IP address range of approximately 2000 addresses must be portable. Block of addresses will be needed early in the project. m Bidder must indicate how ISP provider will be selected. " Network Upgrade Plan - Section 3 'age 12 .. ~ ' . 4. WIDE AREA NETWORK (WAN) UPGRADE This project will upgrade the network infrastructure which all systems and servers use to connect to one another. 4.1. Existing WAN The City currently has approximately 20 locations connecting to its Wide Area Network (WAN). The backbone of the existing WAN is a dual attached station FOOl ring that connects a Chipcom Galactica hub in the basement of City Hall with an FOOl router in the Police Department The remaining sites (approximately 17) connect to the WAN via dedicated phone lines that tenninate in the basement of City Hall. Also, the Economic Development Agency has fiber to City Hall. It Is managed and funded separately, and is not a part of this project with the exception of connection with City Hall for the City's cable lV operation which is moving into the EDA building. 4.2. Proposed WAN Diagram See separate diagram of proposed WAN, entitled: .City of San 8emardino, Proposed Wide Area Network,. which is in Appendix C. 4.3. Telecommunications Provider m The City currently uses GTE for telecommunications services. The City will consider a1temative providers. Proposal must indicate which telecommunications vendor will be recommended, and the costs associated with the services required num be included in the proposal. 4.4. Frame Relay Upgrade A major facet of this upgrade will be the extensive use of Frame Relay technology to connect sites, Sites already connected to the City WAN will not require new data circuits with the exception of approximately 8 - 9.6k analog lines currently Installed. m Install New Data Circuits at approximately 29 remote locations and upgrade remaining sites as necessary. 4.5. WAN Upgrade Project Components 4.5.1. City Hall Upgrade 4.5.1.1. Existing Network Most VT tenninals, PCs and printers within City Hall located in the basement and 111 floor are served from the basement The remaining such devices, and those on all other floors are served out of the 3"' floor network closet This Network Upgrade Plan - Section .. Page 13 closet is very full, so that installation of more equipment and wiring needs to be carefully planned. 4.5.1.2. Overview of Upgrades to be Performed in City Hall: A) Build a switched FOOl networK backbone. .!fiber must also be extended to the 4th and Sth floor networK closets from the 3 floor closet See 4.S.1.3.2 New Fiber] B) Upgrade communications closets with necessary hardware to connect the networK backbone to the new wire plant See C below. C) Install new CATS wire plant throughout City Hall. Existing CA T3 wiring will remain in place. Wiring will terminate in various networK closets, as described, below. 4.5.1.3. [I] Build FOOl Backbone Provide a Digital GIGAswitchlFOOI [called Switch] to be installed in the Cable room, in the City Hall basement, and all necessary hardware to support the WAN, as shown on the Parts Ust [WAN : Main Switch] The City Hall network will be a switched FOOl network. based on the Digital GIGAswitch, which allows multiple FOOl and Fast Ethemet segments to connect to each other and to be switched across a high bandwidth backplane. This switch will connect network selVers with full-duplex. dual-homed connections. Intelligent switching hubs will be connected back to the FOOl switch with full-duplex FOOl-Single Attached Station (SAS) connections. The Switch has the followina characteristics: Crossbar technology Capable of full-duplex transmission Non-head of line blocking ARP suppression Firmware upgradable to IP packet switching Fault tolerant power Support multiple physical interfaces (e.g., Single- and multi-mode fiber, UTP, T3) Support Multiple Spanning Trees SNMP manageable Hot swappable line cards The Switch creates virtual LANs between FOOl segments, Fast Ethemet segments, and will support future A TM upgrades. Data links can be attached to either an FOOl ring, a single FOOl endstation, a single A TM endstation, an A TM switch, an FOOl bridge, or another Switch. As demands for additional bandwidth increase to support video and other technologies this Switch will accommodate that growth. Network Upgrade Plan - Section 4 Page 14 4.5.1.3.1. Switch Connections A) The Switch will provide FOOl-Single Attached Station (SAS) connections to the Hubs located in the City Hall basement and in NetworK Closets on the 3rd, 4"', and Sill floors. B) The Switch will provide FOOl-Dual Attached Station (DAS) to the Secondary Firewall located in the PD. C) The Switch will provide Dual-home FOOl TP-UTP (Unshielded Twisted Pair) connections to: four networK servers located in the City Hall basement New CATS wiring is required to connect the servers. 4.5.1.3.2. New Fiber [\] Twenty four strands of fiber currenUy terminate in the 3rd floor doset Extend fiber to the 4th and 5th floor NetworK Closets by extending 8 strands to the 4" floor and 8 strands to the Sill floor, from the 3rd floor. 4.5.1.4. [\] Swltchover & Transition-Disruption of Operations A) Switchover from the Galactica to the GIGAswitch can only be performed during a prescribed time and for a duration satisfactory to City operations, and must be coordinated through the Director of MIS. B) Only a minimum disruption time to existing operations will be permitted, amounting to not more than several minutes. The public safety environment is a dynamic environment in which non-planned emergencies may delay planned downtime for switchover outages. Vendor will expect and fully cooperate with MIS and the Public Safety departments to plan for and adjust to the special requirements of the Public Safety environment C) A detailed plan must be presented by the Vendor describing the precise steps that will be taken to perform the switchover, at what point in the upgrade the switchover will occur, and further detailing of steps to be taken to reverse the switchover in case of trouble. Bidder must outline a plan which shows that Bidder understands the issues Involved. D) An additional transition between the existing system and the upgraded system must be carefully planned for the Police Department, since there will not be parallel cabling to the user locations. Continuous operation of the CADIRMS system must be preserved; hence, only momentary networK interruptions will be tolerated, and those must be coordi- nated through the Director of MIS. Transition of CADIRMS software operations is not part of this RFP, as it will be handled by the Public Safety software vendor. However, Vendor must coordinate equipment installation with the Public Safety software vendor through the Director of MIS. These transition solutions must be a part of Bidder's proposal. Network Upgrade Plan. Section 4 Page 15 . . 4.5.1.5. m Upgrade Network Closets. 4.5.1.5.1. Intelligent Hubs Intelligent switching hubs will be placed in the communications doset of the basement, SRI, 4th and 5th floors. [Similar equipment for the Public Safety network is described in 4.5.2 The Public Safety Network Upgrade.] These hubs will have fault tolerant power supplies and multi LAN technology (e.g., Ethemet, Fast Ethemet, FOOl, ATM etc.). These hubs will connect back to the main Switch with a full-duplex FOOI- SAS connection. Port switching 10Base- T repeaters will connect users. User ports will connect to one of six Ethemet LAN segments within the switching hub. These segments will be then switched together in the FOOI- to-Ethemet switch. Six remaining full-duplex Ethemet ports can be used for power user extemal connections. Additionally, a Fast EthemetJEthemet switch will supply two ports of Fast Ethemet and twelve ports of Ethemet (all full-duplex). 4.5.1.5.2. Basement Hub Serves Basement, 111 floor, and mezzanine. A) Provide: a Digital OEChub 900 Multiswitch and associated hardware; see Parts Ust [WAN : Network Distribution Hubs: City Hall Basement] B) Support 128 -10baseT Ethemet connections using RJ45 jacks. C) Connect via SAS FOOl to the GIGAswitch in basement 4.5.1.5.3. Y" Floor Hub Serves 2nd floor and 3111f1oor. A) Provide: one OEChub 900 Multiswitch and associated hardware, see Parts Ust [WAN : Network Distribution Hubs: City Hall 3111 Floor] B) Support 160 - 10baseT Ethemet connections using RJ45 jacks. C) Connect via SAS FOOl to the GIGAswitch in the basement 4.5.1.5.4. 4'" Floor Hub Serves only the 41t1 floor. A) Provide: one OEChub 900 Multiswitch and associated hardware; see Parts Ust [WAN : Network Distribution Hubs: City Hall 4tlt Floor]. B) Support 128 -10baseT Ethemet connections using RJ45 jacks. C) Connect via SAS FOOl to the GIGAswitch in the basement Network Upgrade Plan - Section 4 Page 16 , . 4.5.1.5.5. ft' Floor Hub Serves 5111 and 6111 floors. Note: The Water Department, located on the 51t1 floor, is independently funded and managed, and is NOT A PART of the Scope of WorK of this RFP.) A) Provide: one OEChub 900 Multiswitch and associated hardware; see Parts Ust [WAN : Network Distribution Hubs: City Hall 5111 Floor). B) Support 128 - 10baseT Ethemet connections using RJ45 jacks. C) Connect via SAS FDDI to the GIGAswitch in the basement. 4.5.1.6. CATS Wiring Requirements The wiring that currently terminates in the Sid floor closet is CA T3. This will continue to support the VT terminals in City Hall throughout the transition to PCs. (I] Provide: complete CA T5 wiring installation, including patch panels, wall plate mounted RJ45 jacks, and in-the-wall wiring for all required locations, as shown on the floor plans in the appendix, confonning to the following requirements. A) New CAT5 wiring will be installed from the newly upgraded NetworK Closets to specified user locations within City Hall. Two connections shall be made to each user, with two RJ45 jacks mounted on a single wall plate (dual mount, for two connections for each user), with a color contrasting with the existing jacks, so the new 10baseT jacks can be easily distinguished from the CAT3 jacks. Cable pulls will be approximate twice the number of ports listed on each floor of City Hall. S) CAT5 wiring shall be of a color contrasting with the existing CAT3 cables, so they can be easily distinguished. C) All components, such as patch panels, wall plates, connectors, punch down blocks, etc., used for CA T5 wiring must be CA T5 certified. D) Each CAT5 cable pull and termination may be tested to meet CAT5 specifications. The vendor must provide a plan that will show how at least 20 percent of the cable pulls and terminations will be tested under the review of the City. If more then 10 percent of the tested lines fail, the City reserves the right to require the vendor to test all cable pulls and terminations under the review of the City. E) All jacks at user locations will be numbered with a logical system, and correspond to the numbering of the patch panels and their jacks. F) A map in AutoCAD .DWG format shall be provided showing locations and numbers of all panels and jacks on City Hall floor plans. The following table shows how floors will be served after this upgrade: Network Upgrade Plan. Section 4 Page 17 . . 4.5.1.6.1.1. Table - City Hall Ethernet Cable Configuration Closet Location basement 3111 4'" 5'" No. of Jacks 128 160 128 128 Floors SUDDorted . basement, 111, and mezzanine 2nd, 3111 4'" 5"',6'" Network Upgrade Plan - Section 4 Page 11 4.5.2. The Public Safety Network Upgrade The Public Safety upgrade will be performed in conjunction with the CADIRMS software upgrade project and the OA upgrade project. It is expected the Public Safety software vendor will be ready to begin this project early in the overall upgrade project. Vendor must coordinate scheduling of upgrade components that impact the CADIRMS .upgrade so as to allow the Public Safety software upgrade project to get underway in a timely manner. City Hall Police Depa'Fent B basement A o o 2 1 4 o 2 1 9 A 2 7 B 1 . .. All Dual strands First Floor : Second Floor Figure 2 City Hall to Police Department Current Configuration City Hall Police Depar:tment 1 4 o Fnw.II A 2 In 271 7 B 1 B basement A o o 2 2 1 9 First Floor : Second Floor All Dual strands Figure 3 City Hall to Police Department ProDosed Configuration 4.5.2.1. Existing Network A) The Police Department (PD) is connected to City Hall via a Dual Attached Station (DASl-FDDI ring. B) Fiber media traverses 4 rooms within the PD; however, only room 271 is actually connected to the FDDI ring. There is an Ethernet connection via fiber media from room 271 to room 140, to conned the 111 floor. Both rooms house one 17. slot 3Com ONline concentrator; these in turn support terminal server cards for the installed VT terminals and 10baseT ports for existing PC's. C) The wire plant in the Police Department is of type CA T5 and does not need any upgrade. Network Upgrade Plan. Section 4 Page 19 . . The Public Safety (PS) upgrade comprises two parts: 4.5.2.2. [I] Install switches to support the CAD/RMS upgrade. Provide: 48 ports of switched Fast Ethernet prior to CAD Servers installation; see Parts List [WAN: Network Distribution Hubs: CAD (in Closet 271)] For description, see 4.4.1.5.1. The two CAD Servers will be configured on dedicated, switched Fast Ethernet segments (100-Base-T) located in room 271. 4.5.2.3. [\] Replace existing ONline Hubs Replace: the two existing Online Hubs, one on the first floor and one on the second floor, with: DEChub 900 Multiswitches and associated hardware; see Parts List [WAN : Network Distribution Hubs: Police Department Rooms 140 & 271]. to provide: 192 ports of 10base T from the first floor, and 192 ports of 10baseT from the second floor. 4.5.2.4. Transition Issues See section: 4.5.1.4 [D Switchover & Transition-Disruption of Operations. 4.5.3. [\] Remote Site Connections 4.5.3.1. Special Requirements It is important to note that the upgrade for remote sites must occur in conjunction with the OA upgrade at those sites, Including user training; each site will be upgraded completely, at one time, with one period of operational shutdown. 4.5.3.2. existing Network A) Remote locations which connect to City Hall, do so on a point-ta-point basis via the use of leased lines, except for one AIRLAN wireless connection from Facilities management in the City yards to City Hall. B) The existing wiring, in most locations with a wire plant, is CA T3, which is suitable for this upgrade, except for "The Fire Department Main Station" (see below). Many sites do not use a wire plant; they use patch cords because all hardware is dose together, and patch cords will continue to be used. A limited number of sites have old RS232-C type wire plant, which must be upgraded to CATS. Network Upgrade Plan. Section" Page 20 C) City currently has approximately 30 Racal 6424 DSU's in use which vendor may consider for re-use in this project. Re-use of any existing City equipment which has not yet become dated would be welcomed. 4.5.3.3. [I] Common to all Remote Sites See Appendix for list of Remote Sites. A) Replace all leased lines with Frame Relay connections. B) All existing hardware will be replaced. C) All sites, including those which currently have no leased lines, will be connected by Frame Relay connections. D) Create Two major connection points to the Frame Relay cloud: 1) One at City Hall for all non-Public Safety locations; communications via redundant T1 connections. However, the second T1 connection will only be made if it will provide significant additional redundancy by taking a different, geographically separated path to the telecommunications provider. 2) One at the Police Department for all Public Safety sites; communications via dual (redundant) T1 connections, with caveat noted above. E) Remote Sites, (See Remote Sites Usting, Appendix B) Each remote site will connect via S6kB or 128kBFrame 'Relay, and be provided with at least the following hardware, shown on the Parts Ust [WAN : Basic Remote Site Connection Hardware: Basic Remote Site Connection Package Package (BRSCP)] 4.5.3.4. [I] Sites Requiring Same Hardware Approximately forty-four (44) sites require the same hardware (among the 44 are 3 branch libraries) shown on the Parts [WAN : Basic Remote Site Connection Hardware: Basic Remote Site Connection Package Package (BRSCP)] A) Police and Fire Department substations will connect to the PD. B) All other remote stations will connect to City Hall.. 4.5.3.5. [I] Sites Requiring Different Hardware Approximately eight (8) sites require different hardware. 4.5.3.5.1. [I] The Fire Department Main Fire Station The Fire Department's existing LAN, which is ThinNet Ethemet will be used in parallel with the new system, until abandoned, and will not be connected to the City's network. The main fire station is currently connected via a single phone circuit which supports 8 devices on the City network. Network Upgrade Plan. Section 4 Page 21 . . Provide: networK hardware to support 48 users, with connection via Frame Relay to the Police Department. This site requires 128kb Frame Relay. 4.5.3.5.1.1. m Install Category 5 wiring A) Install CA T5 wiring from NetworK Closet to 48 office locations specified by the City. B) See section 4.5.1.6 : CAT 5 Wiring Requirements. 4.5.3.5.2. m The City Yards The City Yards are in transition amidst extensive construction activity. Provide: Frame Relay connections from 4 remote buildings to the City Hall. Provide: items on the Parts Ust for 4 sites [WAN : Remote Site Connection Hardware: City Yards]. This site requires one 128kb Frame Relay and three 56kb Frame Relay connections. 4.5.3.5.3. (I] The Paries and Recreation Main office Provide: items on the Parts Ust [WAN : Remote Site Connection Hardware: Parks and Recreation Main Office] This site requires 128kb Frame Relay. 4.5.3.5.4. m Animal Control Provide: items on the Parts Ust [WAN : Remote Site Connection Hardware: Animal Control Facility]. 4.5.3.5.5. (I] Feldheym Ubrary Provide: items on the Parts Ust [WAN : Remote Site Connection Hardware: Feldheym Ubrary]. 4.5.3.5.6. (I] All Branch Ubraries Provide: items on the Parts Ust for 3 sites: [WAN : Remote Site Connection Hardware: Branch Ubrary Connection Package and [WAN : Remote Site Connection Hardware: Basic Remote Site Connection Package]. Network Upgrade Plan. Section 4 Page 22 , , 4.5.4. m Telecommunications Services Telecommunications services will be provided by GTE or an alternative proposed by Vendor. Almost all remote sites within the city are currently served by GTE. A small number of locations are served by PACBELL. 4.5.5. m Network Management Stations The ability to effectively manage this complex network is critical to its success and an Important part of its implementation. Two dedicated network management stations will be installed for this purpose, one in the Police Department and one in City Hall. Both Network Management Stations will support the Simple Network Management Protocol (SNMP). SNMP provides a way for network managers to monitor, troubleshoot and manage a network composed of different types of hardware from different vendors. This system will be able to be configured to support both the network components and the servers and workstations that will populate the network. 4.5.5.1. m Network Management Station Hardware Provide Two Stations: One station will be located in City Hall and the other in the Police Department Minimum required configuration is listed on Parts Ust [WAN : Network Management Stations]. 4.5.5.2. m Network Management Station Software The Parts Ust [WAN : Network Management Software] describes software tools required by the hardware listed. Vendor should provide an enterprise level integrated network management solution. 4.5.6. [I] Dial-in Capability Provide two 24-port modem pools, one at City Hall and one at the Police Department, capable of supporting dial-back and Microsoft RAS connections. The selected device must maintain its own security and be capable of directing connections to any system on the network. Page 23 Network Upgrade Plan. Section" 5. COMPUTER AIDED DISPATCH (CAD) I RECORDS MANAGEMENT SYSTEM (RMS) UPGRADE 5.1. Introduction The software upgrade for the CAD and RMS upgrade will be performed by the Public Safety software vendor. Only the hardware upgrade will be considered for possible inclusion as part of this Proposal. 5.2. Hardware [\] Provide: 2 Digital Alpha servers for CAD, ( 1 mapping, 1 dispatching) and 1 Digital Alpha server for RMS, all running Digital UNIX. See Parts Ust [CADIRMS Servers. Digital UNIX] [\] Provide: 30 Workstations for the Public Safety Dispatch Center. See Parts Ust [CAD Workstations. Technology Only] Because of the sensitive nature of the data stored on the CAD and RMS systems, high levels of security and facility preparation are required. The following sections describe how these systems will be installed to meet these requirements. 5.3. Facilities The CADIRMS system requires a facility equipped with uninterruptable power supplies (UPS), proximity to the CAD workstations, and telecommunications services. The Police Department facility meets these requirements. The entire building is supported by a UPS and has adequate air conditioning. Suitably secured rooms for hardware installation are available in close proximity to the workstations that will connect to these systems, and all telecommunications services required for CAD/RMS terminate in this building. 5.3.1. Coordination of Relocation of CLETS Connection The County Sheriffs Depl will work with MIS and the Police Depl to relocate the connection to CLETS, which is currently between City Hall and the County, to connect between the Police Department main station and the County. 5.4. Networking A switch will allow for the entire bandwidth to be available to update workstations. This requires installation of a Fast Ethemet 100-Bas&- T data switch in room 271 to connect the CAD Servers to the CAD dispatch terminals. The Wide Area Networ1<ing section of this plan outlines further details of the network support for the CAD system. Network Upgrade Plan. Section 5 Page 24 5.5. Security Considerations The CAD application must be made as secure as possible. This system is connected to the Califomia Law Enforcement Telecommunications System (CLETS), and when this entire project is completed, to the Intemet through its connection to City Hall. In order to secure CADIRMS, a tiered "firewall" system is to be installed as part of the Intemet connection. This firewall system will provide 2 layers of security between CADIRMS and the Intemel For more information on the firewall and the Intemet connection see Section 3: "Intemet Connection." Network Upgrade Plan. Section 5 Page 25 . . 6. GEOGRAPHIC INFORMATION SYSTEM (GIS) UPGRADE 6.1. Existing System The Geographic Infonnation System (GIS) is currenUy hosted on 3 Digital VAXstation 3100 workstations. They will be replaced with 3 Digital Alpha workstations. No application software installation needs to be perfonned; however, the mechanism for perfonning data transfer must be set up. These systems currenUy connect to the City's OA machine in the fonn of a VMS duster. The GIS application will be moved to the WINDOWS NT operating system. 6.2. New Hardware m Provide: See Parts Ust (Networked Computer Systems: GIS Workstations] m Bidder must propose a domain architecture, and discuss its advantages and disadvantages. A tape drive must be accessible by all 3 workstations. The new systems will be configured to fonn a "local area duster" in the basement of City Hall. The new duster will be independent of the old duster in current use. The new machines will use Microsoft Windows NT to fonn the cluster and TCPIIP to communicate with other systems on the network. It may be necessary to us DeCnet to fonn the duster. At this time, we are waiting for our mapping software vendor to approve Windows NT. One machine will be designated to hold the user authorization files and common files that will be used by all the systems so as to minimize system administration. TCPIIP will be installed after the systems have fonned a duster. The GIS software will then be installed. Sample data will be downloaded from the existing systems and the new configurations will be tested for proper operation. 6.3. Data Transfer m An NT version of the GIS software is expected to be released during the period of perfonnance of this project. Installation of this new software is not a part of this project; however, Vendor shall, with consultation by the GIS software vendor through MIS, devise a mechanism for transferring data from the existing system to the new system. After installation of hardware and operating system software by vendor, and installation of the application software by the City, the data transfer mechanism will be tested to the satisfaction of the City staff. A special archive backup of the data will be made on the existing system as a final precaution. Since all the machines will reside on the same networlc the data Network Upgrade Plan - Section 6 Page 26 . . stnJctures used by the application will be divided between the three new workstations and copied as appropriate. The new GIS systems will host data according to function; although any of the 3 will be able to access data on the other 2. One station will host Public Works and Public Services data. The second station will host .base data., Public Safety data, and the domain's logon files. The third station will host remaining City GIS data. Network Upgrade Plan - Section I Page 27 7. OFFICE SYSTEMS UPGRADE 7.1. Existing Applications Currently the City operates a Digital ALL-IN-1 office automation system. This software allows access to WordPerfect for VMS and Lotus 1-2-3 for VMS for word processing and spreadsheet applications respectively. ALL-IN-1 itself also provides for e-mail capability. All of these applications run on a single VAX 4000 computer. The replacement of this system, and extension of the new cepabilities to the rest of the City is the purpose of this area of worlt. The City also operates several other applications Servers, which will be retained, on Alpha and Pentium hardware platforms. These systems are outlined in the table below: Systems to be retained: SYSTEM NAME OP. SYS. SABLE Digital UNIX IMGSRV MS NT JBSRV MS NT IMGTXT MS NT OCRSRV Win V3.11 BLISS MS NT HARDWARE DEC Alpha 2100 DEC Alpha 1000 NEC Pentium NEC Pentium NEC Pentium Gateway PC APP~ICATlONJFUNCT10N Business System Imaging Server Jukebox Server (Imaging) Full Text Server (Imaging) OCR Server (Imaging) Business License Server (OCRSRV will be migrated to MS NT.) Leaend: MS = Microsoft DEC = Digital (Digital Equipment Corporation) NEC = Nippon Electronics Corporation In general terms, these systems will continue to operate in their current fashion. However, some changes will be applied so as to complete their integration into the upgraded networlt. 7.2. New Office Automation (OA) System Hardware and Operating Systems The new hardware for the City network is divided between servers and workstations, or clients. The hardware discussed here is in addition to servers and workstations noted in other parts of this document Network Upgrade Plan - Section '7 Page 21 7.2.1. Install 2 new Servers located as follows: 7.2.1.1. m The basement of City Hall for OA (Mission Critical) Provide Hardware: Digital AlphaServer 41005/400, which will be connected directly to the GIGAswitch. This machine will serve all of the City's users, except for Public Safety. See Parts Ust [Networked Computer Systems: Office Automation Servers: City Hall) as the OA Server to be installed in City Hall. Provide Software: MS Exchange, Intranet NT Web server, SOL, SMS, file and print services See Parts Ust [Networked Computer Systems: Software and Ucenses] 7.2.1.2. m Police Department for OA (Mission Critical) a) Provide hardware: Digital AlphaServer 4100 5/400, which wm coMect to the dual-ring FOOl. See Parts Ust [Networked Computer Systems: Office Automation Servers: Police Department] This machine will serve all Public Safety users. Provide Software: MS Exchange, Intranet NT Web server, SOL, SMS, file and print services See Parts Ust [Networked Computer Systems: Software and Ucenses] 7.2.2. Integration of New and Existing Server Systems The two new systems will be combined with the existing Windows NT systems and the SABLE system into a city-wide Windows NT domain. There is also an existing small NT LAN at the City Yards site. 7.2.3. m Changes To Existing Systems Make changes to the following existing systems prior to their integration with the new machines, as follows: Svstem Name OS SABLE Digital UNIX IMGSRV MS NT JBSRV MS NT BLISS MS NT IMGTXT MS NT OCRSRV Win V3.11 Description Of ChanaelUparade Install Pathworks V5 for Digital UNIX Reinstall NT with new domain name Reinstall NT with new domain name Reinstall NT with new domain name Reinstall NT with new domain name Upgrade to NT with new domain name Network Upgrade Plan - Section '1 Page 29 7.3. Workstation (Client) Hardware and Software 7.3.1. [\] New Office System Software The new application software; e.g., word processing, will be installed on the 2 primary OA Servers and shared by users in locations so served. Users in locations without a Server will have applications loaded locally on their PCs. Existing applications, will continue to be hosted on the systems which currenUy host them. [\] Bidder will recommend optimal configuration. [\] provide software shown on Parts Ust [Networked Computer Systems: Software & Ucenses : PC Clients] Major Software is described, as follows: 7.3.1.1. Microsoft Office 97 The primary office systems applications will be provided by the Microsoft Office 97 suite of products. This indudes Microsoft Word, Excel and PowerPoint for word processing, spreadsheets and presentations respectively. 7.3.1.2. Microsoft Office 97 Professional Umited number of users will be provided Professional Suite. 7.3.1.3. Microsoft Exchange Electronic mail (e-mail) will be provided by Microsoft Exchange. This package will allow mail to be exchanged both within the City and with extemal organizations via the SMTP capability of this software. [\] MS Exchange will be configured on two (2) systems: The Public Safety and City Hall OA servers. The City Hall OA server will provide SMTP connectivity for Intemet e-mail. 7.3.1.4. [I] Tenninal emulator Provide KEA 420 for Windows 95 and NT, to enable a PC user to operate all other existing UNIXNT terminal programs on the PC. 7.3.1.5. [I] Web Browser Provide MS Intemet Explorer 7.3.1.6. [\] Virus Detection and Removal provide full-featured virus detection and removal software which must have the ability to automatically detect that a floppy diskette has been inserted, and scan the diskette for any viruses both at the desktop and on the Servers. Network Upgrade Plan. Section '1 Page 30 7.3.2. m Office System Software Acquisition Bidder should select the most favorable mechanism for providing software upgrades and support. Describe pricing mechanisms. Microsoft and the State Of California have a contract which allows any public sector agency to purchase software at the best price Microsoft offers to any of its customers. This arrangement is through a Select Contract Agreement The discount level available through this contract is likely to be significantly better than the licensing available under Microsoft's MOLP program which is available through distributors. Call the LA State Computer Store at: 800/915-9373. Contact Anne L'Heureux, Branch Manager, or Ed Turriaga, representative for the San Bernardino area. 7.3.3. Workstation (Client PC) Acquisition 7.3.3.1. Introduction Since the Office Automation (OA) PCs will be installed over an 8-12 month period, PC technology and pricing will certainly change. The City wants to be assured of the best pricing and latest technology for each group of PCs that will be delivered. It is unlikely that funds will be available outside those acquired through this RFP to upgrade PCs for the foreseeable future. Hence, maximizing the City's return on PC investment over the longest possible time will be an important component of the selection process. Consequently, it is not possible to specify now what the configuration will be for PCs to be delivered even in three months. 7.3.3.2. m Manufacturer PCs must be manufactured by a "tier one" manufacturer, and all be the same brand; although these requirements may be waived for a compelling reason. 7.3.3.3. m Cost Basis Bidder must provide current Master Distributor Cost for the PC's and the number of percentage points above Master Distributor Cost for the particular brand or line of PCs offered as well as for the available options. Price will indude integration of options and installation at the user location. City has facilities that are secured and may be used for staging. 7.3.3.4. m Range of PCs Bidder must propose four configurations. One appropriate for the regular OA user, one for the Power User, one for Public Safety Dispatch Radio Consoles and One for Public Safety Dispatch Telephone Consoles. The minimum configurations must meet at least the specifications listed below. Network Upgrade Plan. Section 7 Page 31 [There are also two network management stations that are described in section 4.5.5.1 : [I] Network Management Station Hardware.] The choice will not be based on price alone, but on costlperfonnance and expected performance longevity of the PC. 7.3.3.5. [I] Minimum Workstation (Client PC) configuration for "Regular User" New workstation hardware will be current technology with the following minimum configurations: a) Intel 166-MHz Pentium. b) 256K cache c) 32-bit PCI expansion bus. d) 16-MB memory, expandable to at least 64MB. e) PCI graphics adapter w/2MB RAM (expandable to 4MB) f) 1.2GB Hard Drive g) 1.44MB Floppy Drive h) 104-key keyboard and mouse o Energy Star Compliant D 15" monitor (specify actual image diagonal In addition to manufacturer's listed screen size), minimum 1024 x 768 screen resolution. with 0.28mm dot pitch, non-interlaced, 70Hz. k) EISA 10baseT Ethernet Network Interface Card. I) 2 open EISA and 2 open PCI slots must be available after installation of the hardware listed above. 7.3.3.6. "Power-User" Workstation a) Intel20o-MHz Pentium Pro (MMX technology would be desirable.) b) 256K on-chip cache c) 32-bit PCI expansion bus. d) 32-MB memory expandable to at least 128MB e) PCI graphics adapterw/2MB RAM (expandable to 8MB) f) 2.1GB Hard Drive g) 1.44MB Floppy Drive h) USB port(s) i) 104-key keyboard and mouse D Energy Star Compliant k) 17" monitor (specify actual image diagonal in addition to manufacturer's listed screen size), minimum 1280 x 1024 screen resolution, with 0.28mm dot pitch, non-interlaced, 70Hz I) PC110o-Base- T Ethernet Network Interface Card Network Upgrade Plan. Sectior. 7 Page 32 m) 3 open EISA and 1 open PCI slots must be available after installation of the hardware listed above. 7.3.3.7. "Public Safety Dispatch Radio Console" Workstation a) Intel 2CD-MHz Pentium Pro (MMX technology would be desirable.) b) 256K on-chip cache c) 32-bit PCI expansion bus. d) 32-MB memory expandable to at least 128MB e) PCI graphics adapter supplied by software vendor (do not Include) f) 2.1GB Hard Drive g) 1.44MB Floppy Drive h) USB port(s) i) 104-key keyboard and mouse j) Energy Star Compliant k) 2 (two per unit) 21. monitors (specify actual image diagonal in addition to manufacturer's listed screen size), minimum 1280 x 1024 screen resolution, with 0.26mm dot pitch, non-interlaced, 70Hz I) PCI10Q-Base- T Ethemet Network Interface Card m) 3 open EISA and 1 open PCI slots must be available after installation of the hardware listed above. 7.3.3.8. "Public Safety Dispatch Telephone Console" Workstation a) Intel 166-MHz Pentium Pro b) 256K on-chip cache c) 32-bit PCI expansion bus. d) 32-MB memory expandable to at least 128MB e) PCI graphics adapter supplied by software vendor (do not Include) f) 2.1GB Hard Drive g) 1.44MB Floppy Drive h) USB port(s) Q 104-key keyboard and mouse j) Energy Star Compliant k) 17. monitor (specify actual image diagonal in addition to manufacturer's listed screen size), minimum 1280 x 1024 screen resolution, with 0.28mm dot pitch, non-interlaced, 70Hz I) PCI 1 CD-Base- T Ethemet Network Interface Card m) 3 open EISA and 1 open PCI slots must be available after installation of the hardware listed above. 7 Page 33 Network Upgrade Plan. Section " . 7.3.3.9. Options The following options shall be offered for any of the PC's at the discretion of the MIS Director. Vendor shall also state in proposal whether City employees may purchase a PC for their personal use at the cost proposed to the City. a} ax CD-ROM Drive (EIDE) b) 12x CD-ROM (SCSI) c} 33.6kb modem d} UPS APC preferred. e} 2.1 GB drive (SCSI or EIDE) f} 4.3 GB drive (SCSI) g} SCSI device controller card h} 15', 17' and 21' monitors i} Additional memory j} Additional video RAM k} 10/100baseT Ethemet cards Qf base configuration does not support} I} multimedia package 7.3.3.10. m On-site Warranty Service Requirement On-site warranty service is required for the entire PC, Including all installed components. Quote cost and response time for on-site service. Indicate if included, for what period of time, and cost after warranty period. Local vendor preferred. 7.3.3.11. m Batch deliveries of PCs A) Since it is expected to take between eight and twelve months to install and train all users, PCs should be delivered at a rate specified by the MIS Director per month. Quantities would be determined based on size of City workgroups chosen to be upgraded each month. Installation and training must be coordinated so that uninstalled units do not begin to stockpile. B} Each month, or whenever there is an introduction of a new model or a price change of more than 5%, the PC 'menu' will be updated to take advantage of updated pricing, models and configurations. PCs will be ordered from the menu and be installed during an approximately one-month period. C) It is understood that each batch of PCs will not necessarily be identical to the previous groups of PCs because of market changes as mentioned above. D} Bidder will propose a mechanism so that the City can take advantage of expected price decreases and technology advances. In addition, as the installation progresses, much will be leamed, permitting changes in PC configuration to assure optimal productivity. E} City has an interest in a 'refresher" agreement, which would ensure upgrading of PC hardware long term. If vendor proposes such an agreement, (not a Network Upgrade Plan. Section 7 Page 34 . , . '>' requirement of this proposal), the document should be a separate document with separate pricing and titled "PC HIW REFRESHER OPTION". Cost should not be included in this project's costs. 7.3.4. PC Configurations 7.3.4.1. [\] City Hall PCs New PC client workstations will be installed on all floors to replace the existing VT terminals. Most of the VT terminals are connected to the network through the data closet on the 301 floor. As noted in the WAN section, closets in the basement, and the 301, 4111, and 5111 floors will be upgraded to service users throughout City Hall. This will allow support for both VT terminals and the growing PC population during the transition period. This strategy supports either gradual conversions or accelerated upgrades for individual workgroups. New PCs will be connected to the wire plant in City Hall that will be installed as part of the WAN upgrade. Hence, there will be two parallel wire plants. The one currently serving the dumb terminals will eventually be abandoned. The new PCs will utilize services offered by the machines in the City Hall basement In general, they will obtain shared copies of network office applications from the new Office Applications (OA) Server. They will utilize the KEA terminal emulation package to connect to SABLE to run applications on that system, as well as to connect to ALL-IN-ONE, during the transition. They will also be able to connect to disk drive services (a.k.a. shares) on SABLE, GIS stations and other NT Servers in the network as necessary. [\] . Provide a plan to dispose of (sell) the VT terminals as they are replaced. 7.3.4.2. [\] Public Safety Network PCs. These will be installed on both floors of the Police Department They will have the same software as the City Hall PCs. During the transition, they will use terminal emulation to access ALL-IN-ONE served at City Hall. After the transition, they will get their office applications from the Public Safety OA Server. 7.3.4.3. [\] New Public Safety Remote Site PCs (These are the neighborhood Police Station and Fire Station PCs.) They will be connected to the LAN at their location, which will connect to the City WAN. a) Remote Public Safety PCs will run Windows 95 and TCPIIP for network communication. NT is proposed for the additional security features. b) They will run the same applications as the Police Dept PCs; however, the office automation software will be locally installed. c) Web browser software d) Virus detection and removal Network Upgrade Plan - Section 1 Page 35 . . 7.3.5. Upgrades of existing pes 7.3.5.1. [I] Software A minimal number of existing PCs not being replaced in this project will require: a} Windows 95 b} MS Office 97 c} Tenninal emulator d) Web Browser e) Virus detection & removal f) Exchange client g) SMS client h} Metering package client 7.4. Management Software Another issue in successfully implementing this network upgrade is the ability to effectively manage the resulting network. Two system management workstations will be installed to support this goal. 7.4.1. Microsoft Systems Management Server (SMS) Microsoft Systems Management Server (SMS) is used to inventory PC hardware and software, distribute software to clients, perform software audits, and provide help desk functions. SMS will be installed on all of the NT servers and on every PC workstation. 7.4.2. Metering/Reportlng Software [I] Provide metering and reporting software, and integrate with SMS. Bidder shall propose. 7.4.3 Enterprise Network Management Software [I] Bidder shall propose. 7.4.4 Helpdesk Software [I] Bidder shall propose. 7.5. Remote Workstation Installation Installation of workstations at remote sites (not City Hall or Main Police Station) depends upon which remote location is being examined. The speed of the transition for a given site depends upon the size of the site. The remote sites fall into the following categories: Network Upgrade Plan - Section 7 Page 36 . ~ '". 1) .Small sites. 2) .Large sites. 3) Branch Ubraries For small sites a rapid conversion will be employed, i.e., the entire site will be converted at one time including the WAN changeover. These sites will use the new OA system for file and print serving; however, the machines at these locations will have local copies of applications installed. In the case of the branch libraries, a total transition away from vr terminals will not occur due to the light pen system employed for checking out books; they will use both terminals and PCs for the foreseeable future. 7.6. [I] Data Conversion Software Aid Vendor will provide training and a software program to facilitate data conversion, described as follows: A basic issue that Vendor will address is the difference in file naming conventions. The ALL.IN-1 user recognizes a file by a name meaningful to him or her. The ALL- IN-1 system actually uses another name that is meaningful only to the computer, not the user. This issue will be apparent in all of the ALL-IN-1 data conversion tasks. Vendor will solve this problem through use of a program that will copy the file from its machine meaningful name to the name that the user knows it by. Once this renaming is complete, MIS staff will copy the files from the old OA computer to the new OA computer into the user's new file storage area. Bidder will propose necessary products to aid in this process. Network Upgrade Plan - Section '1 Page 37 8. TRAINING PLAN A) Staffing is not a part of this RFP; however, training of existing staff is a part. B) Adequate staffing, training and appropriate tools are essential to assure the success of this project e) frol/ide tJ//tf;t of IYlIS staJ1.fi~ fe-vel. 8.1. Propose hourly fee [\] Training shall be offered at City Hall facilities to the greatest extent possible. The City will provide facilities. Vendor will set up PCs and provide any required networldng and may use PCs destined for user locations for training purposes. Bidder will explain how this will woll<. [\] Bidder must propose an hourly class fee for training [\] Describe the philosophy and method of training proposed, class size and how the training will be organized. The Bidder will be required to submit a thorough training pla~ for system users as well as the technical support staff [I] Bidder shall estimate the total number of class hours recommended. [I] Recommended number and duration for training sessions should be included for each software product [11 Training classes must be made available up to two years after all PCs are Installed. 8.2. Training Goals 1) Training is to be provided to each user as close to PC installation for that user as possible. 2) The goal of the training is for each user to become capable of being productive with the software tools. To this end, class shall be a hands-on experience, where appropriate, and small enough to assure that the training is time-effective for the users. 3) It is expected that different users will have different training needs; however, a minimum training will be required to orient even experienced users. 4) End users must be trained to effectively use the new tools that will be provided. It is of primary importance that users be trained first in those software products that will be replacing functionality of the existing system. 5) ALL-tN-ONE e-mail will continue to be used as the City standard e-mail system until a switchover date, which will correspond to completion of the PC installation and training. Notwithstanding, members of workgroups that become PC-enabled earlier can communicate with each other via MS Exchange. 'sE.(!, T {ON ~ Pc'. .38 . . ... 8.3. Staff Categories to be Trained 8.3.1. [I] MIS Technical Staff Training Needs The positions listed below are the highest level technical support positions, and therefore will be expected to understand their specific areas of responsibility, plus have a basic, general knowledge of the entire environment All will need NT and TCP/lP training early on in the project The plan should expect a minimum of 2 people to receive every technical class, with the ideal being classes of 4 to 6 people for each technical training class. It is important that the MIS Technical Staff be offered hands-on training, on the system actually installed, and as close to the time the system becomes operational as possible. During the transition period between operation of the upgrade and full training of the technical staff, technical support must be available to help with day-ta-day operations. 8.3.1.1. Programmer/Analyst. Business System Responsible for all aspects of the City's business system which is referred to in the plan as Sable. No training is needed with regard to Sable. Also responsible for the City's Imaging machines which are NT based. Although none of the systems this position maintains are being replaced in the upgrade, this position should have a basic general knowledge of the network, and requires NT and Tcpnp training. This position supervises 2 programmers. All 3 positions will need to learn to develop software in Visual Basic. They should also be trained as developers on the Internet Web server. 8.3.1.2. GIS Coordinator Responsible for all aspects of the City's Geographic Information System. No GIS related training is needed. Also responsible for all aspects of the City's Office Automation System, and will need NT and Tcpnp, and any other classes related to management of that system. Should also have a basic knowledge of the network. 8.3.1.3. Programmer/Analyst. Communications Responsible for all aspects of City communications. Needs to learn NT, TCP/IP, FOOl, and fiber cabling basics, as well as each of the many network management products mentioned in the plan. Must also be trained on network security, including the Firewalls. Will also be responsible from a system administration level for the Internet Web server. ~CTI()N ~ P(!;. 39 8.3.1.4. Programmer/Analyst. Public Safety Responsible for all aspects of the City's Police and Fire systems. He will receive software training from the public safety software vendor. This employee is new to the MIS environment His background is in law enforcement, however, he has a good knowledge base in the field of computers and technology in general. Should be able to see and monitor the network behind the second firewall at the Police Department facility. Needs a solid understanding of the network and networ1l management Will also be responsible for security behind the second firewall, and will need a thorough understanding of firewall security features. Will need instruction in NT, TCPIIP and system administration of the O/A server. 8.3.1.5. Operations Supervisor Will be responsible for all aspects of management of the City's Intemet/lntranet at the application level. It is possible that the two operators that will be supervised by this position will do development of web pages and these three (3) positions are expected at this time to need training with relation to the Intemetllntranet 8.3.1.6. MIS Director Will expect adequate management level training to provide her with a solid understanding of the new environment, ifs components,and technical functionality. 8.3.1.7 Other MIS Staff Remaining MIS staff must be trained as appropriate. 8.3.2. Specialized User Training Topics 8.3.2.1. Intemetllntranet Authoring Training in the various Web page authoring and Web site management tools provided will be offered. 8.3.2.2. Programmer training in Access, VB Enterprise Edition, and Web site development tools 8.3.3. User Training 8.3.3.1. Background Currently, users know how to use ALL-IN-1, WordPerfect for VMS, Lotus 1-2-3 for VMS, and those business applications associated with their job function. While the business applications expertise will continue to apply in the new environment, many other aspects will change. For example, the character cell versions of WordPerfeCt and 1-2-3 af8 much diffef8nt than the new versions of MS Word and Excel that wHI :)E. CTtON 8 fr;, 1() be employed. Also, users wil1 be using Windows 95, an Intemet browser and a new e-mail system. The Exchange system will use SMTP to send and receive mail with extemal organizations via the Intemet. This capability is built into Exchange. Conversely, ALL-IN-1 does not have a built-in SMTP capability. Adding this to the old OA system would require additional software which would be used for a very limited time, and it would require valuable time to configure and maintain during the transition. For these reasons the two mail systems wil1 not be able to communicate with one another. While this wil1 create some measure of dislocation during the transition, it wil1 al10w the transition to occur more rapidly. A) During the transition period the City will be using two separate mail systems. B) Conversion of ALL-IN-1 mail to Exchange will occur on a user-by-user basis and will be coordinated with PC and networX hardware installations and user training. The actual conversion will occur as a batch process. This will involve extracting user data from the ALL-IN-1 File Cabinet intermediate files which are then copied to the Exchange server and imported into the new mail system. Data structures the user has created in their File Cabinet can be transferred to Exchange. 8.3.3.2. [Not a Part] Conversion of Lotus 1-2-3 Spreadsheets to Microsoft Excel City staff will convert Lotus 1-2-3 spreadsheets to Excel following the same procedure as that for WordPerfect documents. The spreadsheets will be renamed and transferred to the new OA system. Once the spreadsheets have been copied to the new OA system they will be converted by Excel as they are opened by users. As above, the initial conversion will take a period of time depending upon size and complexity of the spreadsheet, but further conversions will not be required so long as the spreadsheet is saved in Excel formal There are approximately 3,000 spreadsheets that may require conversion. 8.3.3.3. [I] User Training Training for users will be an on-going process, especially during the transition period. Basic training in the use of the operating system and office applications will be coordinated with the installation of new hardware. Every effort will be made to assure that this training will occur immediately prior or immediately after installation of hardware, although this may not always be possible. After users have received a base level of training, detailed training in certain applications will be made available. It is preferred that a training package be negotiated with a local vendor with a specified number of each type of class available to the City over a timeframe of at least 2 years. This would allow users to be sent to the classes they need at the time most convenient to the City. Topics to be covered in the User training are: ~~c.,T(GN ~ PG. 1/ ... . . 8.3.3.3.1. Transition Issues 8.3.3.3.2. Introduction to PCs and Windows 95 The unique features of the network should be instructed, tailored to specific groups, especially users at remote locations, etc. 8.3.3.3.3. Introduction to the Internet and Web Browser 8.3.3.3.4. MS Word: Beginning, Intermediate, Advanced (Offlce 97) 8.3.3.3.5. Excel: Beginning, Intermediate, Advanced (Offlce 97) 8.3.3.3.6. Power Point: Beginning, Intermediate, Advanced (Offlce 97) 8.3.3.3.7. Exchange & Schedule+ 8.3.3.3.8. Data Conversion Training Conversion of data from the existing ALL-IN-1 system to the new NT system will be one of the most important tasks in this project. The success of data conversion is a large factor in the perception of success from the user perspective. No matter how well the new network performs, if existing user data cannot be transferred easily and reliably then the project can be perceived poorly. 8.3.4. [I] Program to Facilitate File Conversion A basic issue that will be addressed is the difference in file naming conventions. The ALL-IN-1 user recognizes a file by a name meaningful to him or her. The ALL- IN-1 system actually uses another name that is meaningful only to the computer, not the user. This issue will be apparent in all of the ALL-IN-1 data conversion tasks. This problem will be solved through the use of a small program that will copy the file from its machine meaningful name to the name that the user knows it by. Once this renaming is complete the files will be copied from the old OA computer to the new OA computer into the user's new file storage area. 8.3.5. [I] Swltchover of ALL-IN-1 Mall to Microsoft Exchange ALL-iN-ONE e-mail will continue to be used as the City standard e-mail system until a switchover date, which will correspond to completion of the PC installation and training. Notwithstanding, members of workgroups that become PC-Snabled earlier can communicate with each other via MS Exchange. ALL-IN-1 Mail messages will be converted to Exchange, as necessary. Vendor will provide conversion software. [Informational Only] Background for Staffing Requirements 5~t!.--r1 (j;..f '3 PG.?;'" . .. '.. An accepted measurement of staffing level efficiencies is the ratio of LAN system administrators to end users. This ratio is studied and updated on a regular basis by several leading research groups. Meta Group and Infovision International report ranges from a low of 40:1 to a high of 125:1. Currently, the City has 600 users on the City networK and over 200 waiting for the capability to be able to join the networK. This total of BOO end users today yields a 200:1 ratio in the City. Any future growth will increase the already disproportionate workload ratio. Selecting a high middle value ratio of 100:1 for today's count of BOO users, plus an allowance of 100 users for room for growth, would require a total of 9 high level technical support staff. A lesser number of users per operator should be used to identify correct level of lower level service positions due to the increased level of service required at the intelligent desktop as opposed to simple VT terminals. Using a ratio of 80:1 would require a total of 11 lower level technical service positions. Programmers and derical staffing levels are not addressed in these equations. The current MIS staff of 4 administrators and 2 operators Is grossly understaffed for the existing and simpler VT environment, and is managing the City's environment today through extraordinary efforts; however; the City must increase support staff and provide training for new and existing staff to provide a satisfactory level of support to the new networK. Increased complexity is a price to be paid for the added value that modem LAN's, WAN's, and desktop intelligence provide. Lack of adequate support staff will create a myriad of problems as users become frustrated with their inability to take full advantage, and in a timely manner, of their new tools. Managers will also be frustrated as expectation levels for increased productivity and efficiency levels are undermined by their inability to get prompt technical support as problems or questions arise. 8.4. [I] Helpdesk The City may wish to contract out the Helpdesk function. Vendor will address how Helpdesk needs will be handled during the transition and afterwards. 8.5. (I] Training for Helpdesk personnel MS Office 97 (Word, Excel, powerpoint) MS Exchange MS Windows 95 Web browser(s) 8.6. (I] Support Skills to be Outsourced 8.6.1 [I] Hardware Maintenance (all) Cost ~ C;(tON ~ fiG. 1.3 . . 8.6.2 [J] Software Maintenance Cost NT, Win 95, SMS, Office Applications, Netview, Pathworks ClearVlSN, other software acquired to satisfy this project. / ~ ION <6 PG.# . . City of San Bernardino Networl( Upgrade Parts List; Hardware and Software Networked Computer Systems Office Automation Servers - Windows NT Server City Hall Item Qty. Part No. 1 1 DN-51HAA-EA 2 1 H9A10-ED 3 1 KZPSC-BA -4 3 BN31S-1E 5 1 VRC15-KA 8 9 RZ29B-VW 7 1 MS100-AB 8 1 KZPSC-UB 9 1 BN31K-OE 10 1 DEFPA-MA 11 1 BN25H-03 12 1 H7291-AA 13 1 TZ88N-VA 1-4 1 KZPAA-AA 15 1 BN21K-02 18 3 BA38R-RA 17 1 -4N-AEAAJ-CL. 18 1 -4N-AEAES-AA 19 1 FM-5B7204-38 Pollee Department 20 1 DN-51HAA-EA Digital A1phaServer-4100 5/-400 System Drawer, NTAS. 512MB. CD 21 1 H9A 1 O-ED Digital RETMA Cabinet KIt, -4.3GB . 22 1 KZPSC-BA StorageWorks 3 port PCI SCSI RAID Controller 23 3 BN31S-1E SCSI Cable 2-4 1 VRC15-KA Digital 1 5. SVGA Color Display 25 9 RZ29B-VW StorageWorks -4.3GB Fast I Wide SCSI HOD 26 1 MS100-AB 32MB Cache memory for RAID Controller 27 1 KZPSC-UB Cache battery backup for RAID Controller 28 1 BN31K-OE SCSI Cable Bulkhead connedor 29 1 DEFPA-DA PCI FOOl (DAS . MMF) adapter 30 1 BN3-4B-03 3m Fiber duplex cable 31 1 H7291-AA Redundant Power Supply for A1phaServer -4XOO 32 1 TZ88N-VA 20--40GB DL. T tape drive 33 1 KZPAA.AA Single-ended SCSI controller for DL. Ttape drive 3-4 3 BA36R-RA StorageWorks SCSI 7 device shelf 35 1 BN21 K-02 SCSI Cable 38 1 FM-5B7204-36 Warranty uplift -4100 PedestaVCab to 3 year 7x2-4, -4hr resp. CAD/RMS Servers - Digital UNIX Rack 1: Custom Server 1 for CAD 37 1 PB78S-FA AlphaServer 1000A RM 5/-400, UNIX 38 2 DE500-XA PCI Fast Ethernet Adaptor 39 1 Shared Monitor Shared Monitor will be used -40 1 PB7MA-CC 64 MB Memory -41 1 RZ28D-EJ 2.1 GB 7200 RPM SCSI Disk -42 1 PBXGA-BA ZL.Xp-E2 20 B-plane PCI graphics -43 1 PB7MA-CE 256 MB Memory Description Digital AlphaServer -41005/400 System Drawer. NTAS, 512MB, CD Digital RETMA Cabinet KIt, -4.3GB StorageWorks 3 port PCI SCSI RAID Controller SCSI Cable Digital 1 5. SVGA Color Display StorageWorks -4.3GB Fast I Wide SCSI HOD 32MB Cache memory for RAID Controller Cache battery backup for RAID Controller SCSI Cable Bulkhead connedor PCI FOOl (DAS -UTP) adapter 3m FOOl cross-over cable Redundant Power Supply for A1phaServer -4XOO 20--40GB DL. T tape drive Single-ended SCSI controller for DL. T tape drive SCSI Cable StorageWorks SCSI 7 device shelf Prestige 8kVA single phase 80Hz UPS, for Cabinet Prestige UPS unattended monitoring & shutdown software Warranty uplift -4100 Pede5taVCab to 3 year 7x2-4, -4hr resp. Page 1 oU 31-4197 -4:38 PM . . City of San Bemardino Networ1t Upgrade Parts Ust; Hardware and Software 44 4 RZ28D-VW 2.1 GB 7200 RPM StorageWorXs Wide Disk 45 1 BA36R-AF StorageWorXs Wide RM Shelf (bezeQ' 46 1 BA36R-AR StorageWorXs Wide RM Shelf (no bezel) 47 1 KZPSC-AA PCI1 port RAID controller 48 1 BN31S-1E SCSI Cable 49 1 TLZ09-VA 8 GB StorageWorXs OAT Tape (1.55 MBlsec) 50 1 KZPAA-AA PCI SCSI Controller 51 1 BN21 N-02 Single Ended to Fast SCSI Cable 2 meter 52 1 QL-MT7AE-AA Digital UNIX Traditional unlimited user license 53 1 QL-05SAE-M TruCluster Available Server for Digital UNIX license 54 1 QA-05SAA.GZ TruCluster Available Server for Digital UNIX doc Rack 1: Custom Server 2 for CAD 55 1 PB78S-FA A1phaServer 1000A RM 51400. UNIX 58 2 DE50~XA PCI Fast Ethemet Adaptor 57 1 Shared Monitor Shared Monitor will be used 58 1 PB7MA.CC 64 MB Memory 59 1 RZ28D-EJ 2.1 GB 7200 RPM SCSI Disk 60 1 PBXGA.BA ZLXp-E2 20 8-plane PCI graphics 61 1 PB7MA-CE 258 MB Memory 62 4 RZ28D-VW 2.1 GB 7200 RPM storageWorXs Wide Disk 63 1 BA36R.AF storageWorXs Wide RM Shelf (bezeQ 64 1 BA36R.AR storageWorXs Wide RM Shelf (no bezel) 65 1 KZPSc-AA PCI 1 port RAID controller 66 1 BN31S-1E SCSI Cable 67 1 TlZ09-VA 8 GB StorageWorXs OAT Tape (1.55 MBlsec) 68 1 KZPAA.AA PCI SCSI Controller 69 1 BN21N-02 Single Ended to Fast SCSI Cable 2 meter 70 1 QL.MT7 AE.AA Digital UNIX Traditional unlimited user license 71 1 QL-05SAE.AA TruCluster Available Server for Digital UNIX license 72 1 QA-05SAA-GZ TruCluster Available Server for Digital UNIX doc RMS Fire Server 73 1 PB78p.FA 74 1 DEFPA.MA 75 1 VRC15-KA 76 1 PB2GA-FB n 1 PB7MA.CD 78 3 RZ28D-VW 79 1 TLZ09-DB 80 1 KZPM-AA 81 1 QL-MT7AE.M 82 1 QA-MT4AA.H8 83 1 H729~AA RMS Police Server 84 1 DA-52HAB-EA 85 1 DEFPA-MA 86 1 H9A1~ED 87 1 VRC15-WA 88 3 RZ29B-VW 89 1 TZ87-TA 90 1 KZPAA.M 91 1 BN23G-01 AlphaServer 1000A 5/400. UNIX. 128 MS. 2.1 GS. CO PCI FOOl (CAS. UTP) adapter 15 inch (13.9 inch viewable) 1024X768 Monitor (Northem Hemisphere) ATI Mach64 8-plane. PCI graphics 128 MB Memory 2.1 G'B 7200 RPM StorageWorXs Wide Disk 8 GB OAT Tabletop Tape (1.55 MBlsec) Frost White PCI SCSI Controller Digital UNIX Traditional unlimited user license Digital UNIX media and documentation on CD-ROM 450 wall Power Supply A1phaServer 400051400. UNIX. 512 MS. 4.3 GB PCI FOOl (CAS. UTP) adapter A1phaServer 4xxx RETMA Kit 15 inch (13.9 in. viewable) 1024X768 Monitor (N. Hem. wlUS pwr cord) 4.3 GB 7200 RPM StorageWorXs Wide Disk 10120 GB OLT Tabletop Tape PCI SCSI Controller SCSI Cable (1 meter) Page 2 ofS 3/4197 4:38 PM City of San Bemardino Networll Upgrade Parts List; Hardware and Software 92 1 KZPSC-AA 93 1 QL-MT7AG-AA 94 1 H7291-AA Rack Components 95 1 H9A 1 D-CE 67 inch Rack (120 volt) - Rear Doors 96 1 2T-IODEV-LK Keyboard rackmount 97 1 2T-RMMON-15 15 inch Rackmount monitor 98 1 VRC15-KA 15 inch (13.9 inch viewable) 1024X768 Monitor (Northem Hemisphere) 99 1 2T-H7085-CG 2 Port Master Console Switch 100 1 2T-H7085-10 10 fl. split cable kit (2 servers to master console) CAD Workstations - Technology Only CAD Dispatch Workstations - Windows NT Worllstation Intel 20D-MHz Pentium Pro wlMMX, 2S6K on-chip cache, PCI. 32mb. 4mb VRAM. 100BASE-T. SCSI controller, Windows NT Workstation 2.1GB SCSI hard disk 1.44MB floppy drive 104-key keyboard and mouse Video card supplied by software vendor 21' monitor. energy star compliant, 1280x1024. 0.26 dot pitch. non-interlaced, 70Hz CAD Telephone Operator Workstations - Windows 95 26 10 Intel 166-MHz Pentium processor. 256K cache. PCI, 32mb. 2mb VRAM, 100BASE-T. Windows 9S 27 10 EIDE disk controller 28 10 2.1GB hard disk 29 10 1.44MB floppy drive 30 10 104-key keyboard and mouse 17" monitor, energy star compliant. 1024x788. 0.28 dot pitch, non-interlaced. 70Hz GIS Workstations - Windows NT Workstation 32 3 PB47A-CA AlphaStation 2551300. NTWS, 10BASE-T. CD. 1.44MB 33 3 MSP01-BC Digital 128MB memory kit 34 3 FR-PCXAV-ZZ Digital 21' SVGA Color Display,oeO, .28mm dot pitch 35 3 LK47W-AA PC Style keyboard pius system power cord 36 3 PBXRZ-HB StorageWorks 2.1GB Fast SCSI HOD 37 3 PBXRZ-NA StorageWorks 4.3GB Fast SCSi HOD 38 3 BN31V-01 SCSI Cable. 1 meter 39 3 QB-OQRAA-SA Windows NT Worllstation Media and Documentation 40 3 PBXGB-CA Powerstorm 4020 24plane Z-buffer PCI graphics accelerator Internet Connection Systems Primary Firewall; City Hall 41 1 FR-B40WW-AC Digital Prioris MX 6200. 32mb, 256kb cache, 12xCD, 1mb VRAM. 101100 42 2 FR-CDCBA-CA 2.0GB UltraJWlde SCSI HD in SBB 43 1 FR-PCB5K-AA US Country Accessory Kit 44 1 VRC15-KA Digital1S' SVGA Color Display 45 1 OESOD-AA 10/100 Ethemetadaptor- PCI Secondary Firewall; Police Department 46 1 FR-B40WW-AC Digital Prioris MX 6200. 32mb. 256kb cache. 12xCD, 1mb VRAM, 101100 47 2 FR-CDCBA-CA 2. 0 gb UltraJWlde SCSI HD in SBB 48 1 FR-PCBSK-AA US Country Accessory Kit PCI1 port RAID controller Digital UNIX Traditional unlimited user license Power Supply 20 20 21 20 22 20 23 20 24 20 Page 3 of 8 3/4197 4:38 PM , . Cily of San Bemardino Networlt Upgrade Parts List; Hardware and Software Digilal15" SVGA Color Display Digital PCI FOOl DAS MMF adaptor 3m Fiber duplex cable 49 1 VRC15-KA 50 2 DEFPA-DA 51 2 BN34B-03 Internet Server 52 1 FR.B40WW-AC Digital Prioris MX 6200. 32mb, 256kb cache, 12xCD. 1mb VRAM, 10/100 53 2 FR-CFCBA-CA 9.0GB Ultra-Wide SCSI drive in SBB 54 1 FR.PCXAT-AJ 4/8 GB OAT SCSI tape drive 55 1 FR-PCB5K-AA US Country Accessory Klt 56 1 VRC15-KA Digital 15" SVGA Color Display User workstations (no vendor specified; technology only) Regular user configuration Intel 18ll-MHz Pentium Pro wlMMX, 256K on-dlip cache, PCI, 32mb. 4mb VRAM.lntegrated 10BASE.T, SCSI controller 2.1 GB SCSI hard disk 1.44MB floppy drive 104-key keyboard and mouse 17" monitor, energy star compliant. 1024x768. 0.28 dot pitch. non-interlaced, 67 70Hz Options for either configuration at discretion of department 68 1 33.6 modem 69 1 axCDROM (EIDE) 70 1 12xCDROM (SCSI) 71 1 Uninterruptable power supply 72 1 4mm OAT tape backup unit 73 1 2.1 GB drive (SCSI or EIDE) 74 1 4.3 GB drive (SCSI) 75 1 16MB 132MB memory upgrade 76 1 Video Ram 17" monitor. energy star compliant. 1024x768, 0.28 dot pitch. non-interlaced. 70Hz 21" monitor. energy star compliant. 1280x1024. 0.26 dot pitch. non-interlaced, 78 70Hz Software & Licenses (incl. all client licenses) NT Servers 79 2 80 2 81 2 82 7 83 1 84 2 85 2 86 3 57 1 58 1 59 1 60 1 61 1 62 Poweruserconflguration 63 1 84 1 65 1 66 1 77 1 321-00015 312-774V400 312-674400 BENTSE-RU00ll-610 BENTEE.RU00ll-610 BEAGEX-RU000-610 BEAGSO-RU000-610 BERNlW Intel 166-MHz Pentium processor. 256K cache, PCI. 32mb. 2mb VRAM. integrated 1 OBASE- T EIDE disk controller 1.2GB hard disk 1.44MB floppy drive 104-key keyboard and mouse 15" monitor. energy star compliant. 1024x768, 0.28 dot pitch, non-interlaced. 70Hz Microsoft Backofflce Server Microsoft Exchange Server, Intemet Mail Connedor Microsoft Exchange Connedor Backup Exec Single Server Edition (Incl. existing servers) Backup Exec Enterprise Edition backup software (CH only) Backup Exec Exchange Module version 8.1 Backup Exec SQL Module Backup Exec Worltstation Edition (GIS Worltstations) Page 4 of 8 3/4197 4:38 PM 87 7 NST0002S-ITBN-250 88 3 89 1 90 1 91 1 92 1 PC Clients 93 500 381-00102 94 5:00 355-00124 95 500 96 450 97 50 98 tj.75021-01447 99 ZG 353-00318 100 1 021-00691 101 1 353-00005 102 1 QM-4MRAA-AE 103,500 104 3'f00 105 5 com00100-1cbn-200 106 10 Other systems 107 1 QL-GL7AB-M 108 1 QA-o~H8 109 6 QM-377 M-M 1-57231-329-3 1-55015-678-2 1-57231-343-9 1-57231 -344-7 C~y ot San Bemardino Networlf. Upgrade Parts Usl; Hardware and Software Mcatee NetShield tor NT server Web server software to be proposed by vendor Resource kit tor Office 97 Resource kit tor Windows 95 Resource kit tor Windows NT Worltstation Resource kit tor Windows NT Server Microsoft Exchange Server client access license Microsoft SMS Client Access license Microsoft NT Client Conned license Microsoft Windows 95 (or current), if not bundled on PC Microsoft Windows NT Wor1tstation (for public safety remote sites) Microsoft Office 97 Standard Edition. Wc. only Microsoft Office 97 Professional Edition. We only Microsoft Office 97 Standard Edition 97 - full produd Microsoft Office 97 Professional Edition 97- full produd Polycenter AssetWorb. 1000 PC client licenses or equivalent VMS tennlnal emulator - vendor to recommend Web browser - vendor to recommend McAfee VlrusScan95 -100 pack Web page development software - vendor to recommend Tcpnp Services for VP;X 4000-100a, Traditional Weense Digital OpenVMS Layered Produds on CDROM Polycenter AssetWorb Enterprlse client license, VMS I UNIX or equlv. Page 5 of 8 3/4197 4:38 PM Wide Area Network Main Switch (located in City Hall basement) Item Qty. Part No. Description 110 1 DEFGA-EA Digital GIGAswitch Chassis, 4 port SAS-SCP-PWR 111 2 DEFGX-AA Power cables 112 1 DEFGB-DA Redundant Power Supply, GigaSwitch 113 1 DEFGP-AA SCP (Switch Control Processor) 114 5 DEFGL-BA 4 Port SAS Une Card, No PMD's 115 12 DEFXU-BA FDDI-TP-PMD Mod-PMD 116 8 DEFXM-AA FOOl (MMF) ANSI MIC PMD, 2Km 117 3 DEFPA-MA PCI to FOOl Adapter' - DAS, TP-PMD (for existing selVers) 118 2 BN24B FDDI- FOOl cable F/O 119 10 BN25H UTP RJ45 cable 120 5 BN34D-10 Cable 121 1 4N-AEABF-AA Prestige Model 1250EXT UPS Internet Connection Hardware (in City Hall connected to basement hub) 122 1 DEWBR.NA Digital Brouter 123 1 DETMI-SA Digital 8 port 10Base- T Managed Hub 124 1 BC12G-06 Digital V.35 Cable 125 1 3165-A2-210 AT&T Paradyne Acculink 3160 T1 DSU/CSU (frame relay & Internet) Network Distribution Hubs City Hall Basement 126 1 DMHUB-AA 127 3 H7894-MA 128 4 DETPJ-MA 129 1 DVNEF-MA 130 1 DENEX-MA 131 2 DEXYU-AA 132 2 BC12G-06 133 1 DEZ8R-RB 134 1 135 1 136 2 137 2 3165-A2-210 138 1 4N-AEABF-AA City Hall 3rd Floor 139 1 DMHUB-AA 140 3 H7894-MA 141 5 DETPJ-MA 142 1 DVNEF-MA 143 1 DENEX-MA 144 2 DEXYU-AA 145 1 4N-AEABF-AA City Hall 4th Floor 146 1 DMHUB-AA 147 3 H7894-MA 148 4 DETPJ-MA 149 1 DVNEF-MA 150 1 DENEX-MA 151 2 DEXYU-AA , , City ot San Bemardino Network Upgrade Parts List; Hardware and Software Digital DEChub 900 Multiswitch Power Supply, DEChub 900 Digital 32 port Ethemet Portswltch Digital VN FOOl to 12 port Digital VN Fast Ethemetto 12 port 1 OOBase- TX Mod PHY Cables Digital 8 port wide area router Shiva LanRover Access Switch Shiva Dual T1 Interface for Access Switch Shiva analog modem card (12 channels/card) AT&T Paradyne Accullnk 3160 T1 DSUlCSU (frame relay & Intemet) Prestige Model 1250EXT UPS Digital DEChub 900 Multiswitch Power Supply, DEChub 900 Digital 32 port Ethemet Portswltch Digital VN FOOl to 12 port Digital VN Fast Ethemet to 12 port 1ooBase- TX Mod PHY Prestige Model 1250EXT UPS Digital DEChub 900 Multiswitch Power Supply, DEChub 900 Digital 32 port Ethemet Portswltch Digital VN FOOl to 12 port Digital VN Fast Ethemetto 12 port 100Base- TX Mod PHY Page 6 of 8 3/4197 4:38 PM 152 1 4N-AEABF-AA City Hall 5th Floor 153 1 DMHUB-AA 154 3 H7894-MA 155 4 DETPJ-MA 156 1 DVNEF.MA 157 1 DENEX-MA 158 2 DEXYU-AA 159 1 4N-AEABF.AA Police Department Closet 140 160 1 DMHUB-AA 161 3 H7894-MA 162 6 DETPJ.MA 163 1 DVNEF.MA 164 2 BC12G-06 165 1 DSRVW.GC 166 1 167 1 168 2 169 1 DEZ8R.RB 170 2 316>A2.210 Police Department Closet 271 171 1 DMHUB-AA Digital DEChub 900 Multiswitch 172 3 H7894-MA Power Supply, DEChub 900 173 6 DETPJ-MA Digital 32 port Ethemet portswltch 174 1 DVNEF-MA Digital VN FOOl to 12 port 175 1 DENEX-MA Digital VN Fast Ethemet to 12 port . 176 2 DFYVI LU Digital 1 OOBase- TX MM-100 MOD PHYS CAD & RMS (In closet 271) \...-;. !)JEFf'A -DF\ fC?.1 1"0 WI AV,q.-f"f& - DI'fS) M..M.f~ 1 n 1 DEFHU-MU DECconcentrator 900TH, UTP-FDDI 178 1 DEHUA.CA DEChub ONE single-slot chassis 179 7 DLMFE-AA 8 Port 100Base. T Switch 180 14 DLMFE.TX 2 Port Expansion Module Remote Site Connection Hardware Basic Remote Site Connection Package (44 sites will use, incl. branch libraries) 181 44 DEX2R-TA Digital Routeabout IP only Router 182 44 DETMI-SA Digital 8 port 1 OBase- T Managed Hub 183 44 BC12G-06 Digital V.35 Cable 184 44 361D-A3-001 AT&T Paradyne Comsphere 3610 641<8 DSU/CSU Branch Ubrary Connection Package (Requires Basic Remote Site Connection Package) 185 3 DSRVH-NA 90M Tenninal Server 186 3 DETRX-SA Stackable Station Feldheym Library (not a branch library) 187 1 DEX2R-TA Digital Routeabout IP only Router 188 2 DETML.SA Digital 16 port stackable Ethemet hub 189 1 BC12G-06 Digital V.35 Cable 190 1 361D-A3-001 AT&T Paradyne Comsphere 3610 641<8 DSU/CSU 191 1 DSRVH-NA 90M Tenninal Server 192 1 DETRX-SA Stackable Station Fire Department 193 1 DEX2R-TA Cily of San Bemardino Networlt Upgrade Parts List; Hardware and Software Prestige Model 1250EXT UPS Digital DEChub 900 Multiswitch Power Supply, DEChub 900 Digital 32 port Ethemet Portswitch Digital VN FOOl to 12 port Digital VN Fast Ethemet to 12 port Digital100Base- TX MM-100 MOD PHYS Prestige Model 1250EXT UPS Digital DEChub 900 Multiswitch Power Supply, DEChub 900 Digital 32 port Ethemet Portswitch Digital VN FOOl to 12 port V.35 Cables DECserver 700 16-port RJ45 wlfull modem control Shiva LanRover Access Switch Shiva Dual T1 Interface for Access Switch Shiva analog modem card (12 channels/card) Digital 8 port wide area router AT&T Paradyne Acculink 3160 T1 DSU/CSU Digital Routeabout IP only Router Page 7 of 8 3/4197 4:38 PM . City of San Bemardino Networ1t Upgrade Parts List; Hardware and Software 194 4 DETML-SA 195 1 BC12G-06 196 1 361 O-A3-00 1 Par1ts and Recreation Main Office 197 1 DEX2R.TA 198 2 DETML-SA 199 1 BC12G-06 200 1 3610-A3-00l Animal Control Facility 201 1 DEX2R.TA Digital Routeabout IP only Router 202 1 DETML-SA Digital 16 port stackable Ethemet hub 203 1 BC12G-06 Digital V.35 Cable 204 1 3610-A3-00l AT&T Paradyne Comsphere 3610 64KB DSU/CSU City Yards (Incl. Public Services, Public Works, Parks & Rec., Facilities Mgt.) 205 4 DEX2R-TA Digital Routeabout IP only Router (1 ea. b1dg) 206 4 BC12G-06 Digital V.35 Cable 207 4 3610-A3-00l AT&T Paradyne Comsphere 3610 64KB DSU/CSU (each bldg.) 208 2 DETML-SA Digital 16 port stackable Ethemet hub (for fleet malot bldg.) 209 4 DETMI.SA Digital 8 port 10Base- T Managed Hub (for satellite b1dgs) Network Management Stations (1 ea. City Hall and Police Department) 210 2 FR-Bl6AP-DB Digital GL 61200. 32MB, 256KB cache. 2GB HD. axCDROM, 2MB VRAM 211 2 FR-PCXAV-ZZ Digital 21" SVGA Color Display.oeO, .26mm dot pitch 212 4 FR-PCCAM-BC 64MB Memory upgrade (2 ea.) 213 4 FR-PCXAR.AZ storageWor1ts 4.3GB Fast SCSI HOD (2x4GB mirrored, ea.) 214 2 FR-PCXAN-DA 10/100 Ethemetadaptor 215 2 4N-AEABF-AA Prestige Model 1250EXT UPS 216 2 4N-AEAE5-AA Monitoring & unattended shutdown software for prestige UPS Network Management Software 217 1 QM-37SAA-SA POlycenter AssetWorits Media I Ucense package 218 2 Networ1t Management software - to be proposed by vendor 219 2 QT-5FVAB-E8 ClearVISN media & documentallon update services. CDROM 220 2 QA-5FVAB-H8 ClearVlSN media & documentallon on CDROM 221 2 QM-4Y JAA.AA ClearVlSN Recovery Manager Ucense 222 2 QB-MQDAB-SA Digital Multi Chassis Manager 223 2 QB-4YFAB-SA Digital VLAN Manager 224 2 QB-218AD-SA Digital RMON Manager 225 2 QB-4YHAA-SA Digital Router Manager for Windows. Uc, CDROM 226 1 QA-OLWAW-HC DECserver 700 media and documentation Digital 16 port stackable Ethemet hub Digital V.35 Cable AT&T Paradyne Comsphere 3610 64KB DSU/CSU Digital Routeabout IP only Router Digital 16 port stackable Ethemet hub Digital V.35 Cable AT&T Paradyne Comsphere 3610 64KB DSU/CSU Page 8 of 8 3/4/97 4:38 PM . Appendix 8 (Remote Sites List) City Network sites: site: city Hall 300 North "0" Police station 710 North "D" police satellite 1584 w. Baseline, #106 Police Satellite 1332 W. Fifth st, #108 Police Satellite 1292 W. Mill Police Satellite 911 Kendall st police Satellite 334 W. Baseline police Satellite 2025 E Highland Ave police Satellite 1993 S. Diners ct Neighborhood Office 273 E. Kingman Neighborhood Office 1451 N. California Airport police Office Norton Air Force Base Connection: Current and After Upgrade (Central Site) Fiber to C.H. same lease line to CH frame relay to PD lease line to CH frame relay to PD lease to CH frame relay to PD lease to CH frame relay to PO lease to CH frame relay to PD lease to CH frame relay to PD lease to CH frame relay to PD ** NEW ** frame relay to PD ** NEW ** frame relay to PD ** NEW ** frame relay to PD Users: (Includes Growth factor) 128 Basement,mezzanine 1st floor 160 2nd,3rd floors 128 4th floor 128 5th, 6th floor 192 1st floor 10BaseT 192 2nd floor 10BaseT 48 switched with 1 100BaseT uplink port 8 serial ports 8 8 8 8 8 8 8 8 8 8 special police satellite lease to CH 8 (Not for publish) frame relay to PO /r>f'l Carousel Mall Security Police "B" Building 710 North "0" St Main Fire station 200 East Third Fire Station 2 1201 W Ninth st Fire station 3 2121 Muscott st Fire Station 4 2641 North E st Fire Station 5 1640 Kendall Or Fire station 6 1920 Oel Rosa Ave Fire Station 7 282 West 40th st Fire station 8 3398 E. Highland Ave Fire station 9 202 Meridian Ave Fire station 10 502 S. Arrowhead Ave Fire station 11 450 Vanderbilt Way communications Shop 1208 North H st Parks & Rec Main Office 547 N. Sierra Way 5th st. Sr. Center 600 West Fifth st perris Hill Sr. Center 780 E. 21St st perris Hill Park 831 E. Highland lease to CH frame relay to PO 8 fiber to PO 8 same lease to CH 48 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO ** NEW ** 8 frame relay to PO lease line to CH 24 frame relay to CH lease line to CH 8 frame relay to Parks lease line to CH 8 frame relay to Parks ** NEW ** 8 frame relay to Parks 24-~ Parks, Seccombe Lake 555 N. Sierra Way Wests ide Community Ctr 1505 W. Highland Ave Ctr for Individual Dev. 8088 Palm Lane Rudy Hernandez Center 222 N. Lugo Delmann Heights Center 2969 N. Flores st Nicholson Ctr 2750 W. Second st Lytle creek ctr 380 South K st Mill Center 503 E. Central Johnson Hall Center 906 N. Wilson Ruben Campos ctr 1717 West Fifth Animal Control 333 Chandler PI Cemetery 211 East 9th st Feldheym Library 555 West 6th st Inghram Library 1505 W. Highland Ave Rowe Library 108 E. Marshall Blvd Villasenor Library 525 N. Mt. Vernon Ave ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame. relay to Parks **NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks ** NEW ** 8 frame relay to Parks lease line to CH 16 frame relay to CH ** NEW ** 8 frame relay to CH . lease line to CH 24 frame relay to CH lease line to CH 8 frame relay to CH lease line to CH 8 frame relay to CH lease line to CH 8 frame relay to CH 3oP-~ Public Services Public Works Parks & Recreation Facilities Management lease line to CH ** NEW ** ** NEW ** Airlan wireless connection 48 8 8 8 These 4 departments have buildings all located in an area called the city Yards at South Mt. View and South Sierra Way. All 4 will need to be frame relay back to City Hall. 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I':L) 1'1' '. ~ i: ~.., i: t i : 11:""'/" p .. Pi " ! . ~ " .' Ii ....... Ii ' I , 'I ~:i ~ .~,' -===' I t, < !!/ ~ ~ ~ It o o -a-a I&.-a :t~ ...)- ~t:: file) ~ ,. !illo ~H ' ~~_ r , l ~ ~ I ~ ~ ~ ~ . ~ ~ A. ~ l ~ <: ~i5 ~Q l ..~ ..~ < ~ l .... " I.i- ~~ i ;;: S~ u ~ ~ '" Q i ~ ;: 1; ~ I c ., .;~ ~o "~ !~ ~ z ~ . :< Q ;; v ,~ , i~ o r . E~ I ....... !7 ~ ~ _ :1 ~ \~ ~o; ,,-/ .J II I: - J "'" r, % ~ i~' il ~ ~ II ::: ~ . Appendix E (Cost Sheet) ~ UPGRADE PROJECT WORKSHEET City of San Bernardino Spec. No. F97-18 1997 NOTICE: This is a mandatory document. If you do not fully complete and submit this worksheet, your bid will be considered incomplete. Prime Vendor Name: Address: Phone: Fax: Contact name: This worlcshcet follows the format of the proposal. Attach sheets with infonnation not specifically shown on this fonn with the Section and portion DUDlbers in the top right comer. clearly identifying the area your infonnation corresponds to: General Specifications: Attach any infonnation relative to general specifications marked "General Specifications" 7. Guaranteed delivery date in calendar days: Section O. Attach any infonnation relative to section O. 0.3.3 Project manager name: Attach qua1ifications. 0.3.14 List local vendors II3I11e(s)/location(s): Section 1. Overview Section 2. TCPIIP Section 3. lntcroct Provide detailed attachment. Cost: TaxcslSbipping Total Cost I ,- . Exhibit E: Assumptions and City Responsibilities corrected, tested, and demonstrated following completion of the reliability test period, but prior to CITY Acceptance of the system. Revision Dale: 2/17/97 Page 2 TO: Entered into Record It CouncillCmyDevCms Mtg: City of San Bernardino Interoffice Memoran~~ M. I . S . Division re Agenda Item a ~ Fred Wilson, city Administrator 1~~ Janis Ingels, Director of MIS C IC ny lerk DC Secy CalState Review of City'S upgra~ltAlf~&~I!llardino 7/al/t7 FROM: SUBJECT: DATE: July 21, 1997 COPIES: Mayor and Common Council ------------------------------------------------------------ Councilman Devlin presented a copy of the City'S RFP and resulting proposal to Dr. Owen Murphy at CalState San Bernardino for his review. MIS received a list of comments Friday afternoon and again Sunday afternoon. It should be noted there are literally dozens of methods of configurating the City environment that would be viable, each with it's own pros and cons. Were we to give the proposal to a dozen different agencies, we would get a dozen different ideas for the best methodology. The City's criteria and focus for putting together the best plan for this City'S particular environment focused on the fact that we are a Public Safety environment, the fact that our MIS staffing level is small, the issue of the need for high security levels, the need for stable, proven technology, the need for long term expansion capabilities, and last, but not least, the City's economic condition. City MIS has a combination of over 50 years of technical expertise and experience. We're confident we've put together an excellent package for the city. We created an RFP that clearly states the City'S flexibility in what we buy, quantities to be purchased, and that we will pay current prices at time of purchase. The prices in the current RFP have already fallen twice. We will be spending less than what is quoted. Due to the fact that we have this much flexibility, we are open to meeting with Dr. Murphy's staff prior to any procurements. This meeting should not delay approval to move forward with the project as this would further reduce the Public Safety software vendor's timeframe to convert PD to a new CAD and RMS system. The following is a brief summary of CalState's technical staff comments and the City'S responses: This RFP should have been released as a series of 4 or 5 ;J 24 ~7/':(//97 (~ seoarate reauests. Each time we go to Council in a government environment it takes several months to complete the process. CAD and RMS are largely being funded with grant funds that have to be expended within a set time frame. CAD and RMS require a new backbone and office automation has been waiting for replacement for 18 months. We cannot afford to spread this project over a long timeframe. *** The RFP names soecific DEC eliminates most of the comoetition. the biddina orocess. eauioment. This essentiallv and circumvents the reason for Although specific equipment is listed in the RFP, the City made it very clear that vendors could propose any brand of equipment they felt would be best for the application (0.3.8 of the RFP). For technical and support reasons we specified a single vendor solution for the backbone. OEC equipment was specifically specified by the CAO/RMS vendor. Our small MIS staff has developed expertise with this platform. Remaining on this pl~tform helps to reduce transitional costs. *** FOOl is obsolete. The citv should be investina in either ATM or 100BaseT. but oreferablv SONET. The public safety environment requires technology that has been used long enough to insure stability. 911 computer applications must have a platform that guarantees continuous operation and low maintenance. FOOl is stable, mature, proven technology that is used by thousands of companies. FOOl provides near 100% throughput unlike 100BaseT (which is not backbone technology and degrades exponentially starting at about 30% throughput) . ATM and SONET are good but expensive and are not currently in widespread use in the public safety environment. *** The RFP should mandate that all PC's have standard comoonents insurina comouters can be board level uoaraded and reoaired on site and cost of uoarades and reoairs will be minimal. The City has already stepped back from tier 1 manufacturer requirement for PC's. We are still looking at alternatives, but are not interested in low-level clones which, in our past experience, have shown significant failure levels. The price on the PC's we are currently negotiating fell again last week. What we will actually pay will depend on when we buy. *** There is a tendencv for overkill - too much unnecessarv hardware. for example. firewall hardware $8000 (Whv is there a RAID svstem here?) Two firewalls are necessary for our application because our Police department houses extremely confidential criminal history information and is an access point to state and Federal criminal justice databases. The first firewall protects the City from the Internet, the second firewall protects the law enforcement data from non-Police personnel. RAID-5 is proposed as an inexpensive insurance policy against excessive downtime. Because this equipment will not be replaced for 7-10 years, we must attempt to develop a platform that will meet our needs well into the future. Whv do vou need 160 MB of memorv on a web server? The City will house its official web site on this server. The use of graphics will be extensive. Memory is an inexpensive way of maximizing performance on this long term investment. The cost ~f the T-1 Internet access is listed at $1800 per month. EEE offers the same service for $1000. EEE sets their rates for city government based on the population. The last quote we received exceeded the GTE quote. GTE has the highest capacity IP network in our area. The Internet backbone is fully meshed, redundant, and power protected, yielding 99.9% network availability. GTE allows the city to have one vendor providing both voice and data. The unit price of $3140 for the Fuiitsu laptops is absurd Iv hiah. These units are not laptop computers, they are handheld pen- based computers, intentionally ruggedized for field use. The hardware has a specific use and is the recommended device by the software vendor who will be interfacing their software on this unit with our permit traCking software. Pentium-based servers vs. DEC Alphas The city is open to looking at mUlti-processor Intel servers for our office automation servers. This procurement allows the City the flexibility to make further refinements to hardware and software during the life of the project. The city is already on a very tight schedule with deadlines we must meet. However, after Council approval on Monday, MIS would be happy to meet with Dr. Murphy. This meeting should take place next week to avoid delays in procurement. ISWorld - High Speed Communications Page 1 00 High Speed Communications Contributors Puhakainen Jussi, Erwin Maher, Simon Sinnott, Paul Ie Bokkel I!!!!!IJContact information is at the bottom of this page This page provides information on high speed communications. It gives a brief description of each of the major system architectures and links to additional information sources. fAsvncronous Transfer Mode] fFibre Distributed Data Interface] flOOBaseTl flOOBaseVGl fTechnolo!!v Comoarison] flSWorld Net Navie:atioD Man] Asyncronous Transfer Mode (ATM) Description Asyncronous Transfer Mode (ATM) is a more recent technolo~ It has gained recognition due to it's capability of transmitting voice, text, data, and Video. The development of the standard has been driven by the ATM Forum. It is to be used as the communications protocol for the 8wadband ;.'''~_~~t:d Sc'ni~-;::,s U:l..'.!ul "'d\\\;r~_ i B-iSD\:" References . _.~\ I ",)rum is a useful starting point for understanding ATM .-\ i\! Tutorial is a simple tutorial on ATM II '--lI -' '" Fibre Distributed Data Interface (FDDI) Description Fibre Distributed Data Interface (FDDI) is a dual redundant, counter-rotating fibre ring operating at ..-/ _ 100 MB/s. It is now a mature technology used mainly for network backbones in buildings, and ~' increasingly for high powerea nelworks. ~ References . is a comprehensive tutorial on FDDl. http://www.ecel.uwa.edu.au/-ssinnottlhscomms.html 7/21/97 Subject: Re: Internet Message Date: Sun, 20 Jul1997 09:42:06 -0700 From: Owen Murphy <rnurphy@cscLcsusb.edu> Organization: California State University, San Bernardino To: WJDP34A@prodigy.com CC: murphy Mr Wilson, Entered into Record It CouncillCmyOevCms Mtg: Let me begin by saying that most of the technical comments in our first document were authored by Mr. Tonning and Dr. Karant who are both out of town this weekend. I have therefore been unable to consult with either of them in forming this reply. by fe Agenda Item ~~~ 7/;.'/97 q~ City Clerk/COC Secy City of San Bernardino > Review of the RFP: > =OD > *** > =OD > This RFP should have been released as a series of 4 or 5 > separate requests. >=OD > Each time we go to Council in a government environment it > takes several months to complete the process. CAD and RMS are > largely being funded with grant funds that have to be expended > within a set time frame. CAD and RMS require a new backbone and > office automation has been waiting for replacement for 18 months. = > > We cannot afford to spread this project over a long time frame. > > The RFP names specific DEC equipment. This essentially > eliminates most of the competition, and circumvents the reasonfor > the bidding process. > =OD > Although specific equipment is listed in the RFP, the City > made it very clear that vendors could propose any brand of > equipment they felt would be best for the application (0.3.8 of the > RFP). For technical and support reasons we specified a single > vendor solution for the backbone. DEC equipment was specifically > specified by the CAD/RMS vendor. Our small M1S staff has developed > expertise with this platform. Remaining on this platform helps to > reduce transitional costs. While I cannot address problems associated with moving proposals through city government, I have experience authoring and evaluating RFPs - some involving multi- million dollar projects. I have also sat at the opposite f. I 9-'-/ ~ -Ii ,,1 y a~07 ,--- :Wz'f end of the table in the early part of my career, having participated in the authorship of proposals in response to RFPs. Based on this experience, I would be very surprised if any vendor - with the exception of the Digital Equipment Corp. (DEe) V AR - would waste their time to reply to such a decidedly biased RFP. The problem is twofold: I. Since the equipment is specified using DEC product names, any respondent to the RFP would have to become very familiar with the technical specifications of that particular product. (This is especially difficult with regard to the networking equipment. In fact, we gave up trying to compare DEC's prices with other comparable products) 2. The respondent must justify the fact that the alternative equipment meets the specifications of the DEC equipment. This puts an additional burden on non-DEC V ARs. The playing field is not level, and the lack of a truly competitive bidding environment will cost the City additional money. My second concern is that, given the all-or-nothing aspect of the RFP, leading networking corporations such as Cabletron and Bay Networks are effectively excluded from submitting bids in the areas that they excel - telecommunications. It is not necessary to have DEC equipment to network DEC computers! Furthermore, city businesses which could submit proposals for portions of the RFP (such as the PCs), have also been excluded since they don't deal in the sophisticated network equipment. Finally, I don't have a problem with the City continuing to maintain it's legacy systems (CAD/RMS) with familiar equipment and software. But most of the equipment specified in the RFP does not fall under this category. > > FDDI is obsolete. The City should be investing in either ATM > or looBaseT, but preferably SONET. >=OD > The public safety environment requires technology that has > been used long enough to insure stability. 911 computer > applications must have a platform that guarantees continuous > operation and low maintenance. FDDI is stable, mature, proven > technology that is used by thousands of companies. FDDI provides > near 100% throughput unlike looBaseT (which is not backbone > technology and degrades exponentially starting at about 30% > throughput). ATM and SONET are good but expensive and are not ~'L ~ 2V > currently in widespread use in the public safety environment. It is true that looBaseT does not meet the performance achieved by FOOl for increasing network saturation. However, this degradation in performance (70-80 Mbitslsec versus 100 Mbitslsec.) can be alleviated with the proper segmentation of the network. It is an inexpensive alternative, and contrary to your statement regarding "not backbone technology", the entire City Hall could be quite nicely networked using this technology. Furthermore ATM and SONET are proven and stable technologies, and to cite public safety as a concern is misleading. FOOl was the technological choice 3-4 years ago. It is now considered obsolete for new installations. Has the City compared the cost of the proposed FOOl equipment with that of an ATM or much preferably SONET alternative? > The RFP should mandate that all PC's have standard components > insuring computers can be board level upgraded and repaired on site > and cost of upgrades and repairs will be minimal. > = > > The City has already stepped back from tier 1 manufacturer. .. > requirementfor PC's. We are still looking at alternatives, but > are not interested in low-level clones which, in our past > experience, have shown significant failure levels. The price on > the PC's we are currently negotiatingfell again last week. What > we will actually pay will depend on when we buy. In the past, one was never sure of the quality or compatibility of the ffiM clone and its' components. This has changed considerably in the past two years to the point where the modular PC is preferable to the "brand name" PC with proprietary equipment. Advances in PC technology (e.g., Plug N' Play) now allow even the computer novice to purchase and maintain a personal computer that is easily repairable and upgradeable. The price quote from EZ Computer ($400-$500 per unit less than the OEC quote) is not for a "low-level" clone. You will notice that each component of the PC is a listed "brand-name" quality part. Furthermore, the vendor is a City business, and offers a full one-year warranty on parts and labor and a five-year warranty on labor. The City's bidding process must be different than the State's. It is mentioned that you will pay less for the PCs than the amount bid. How much less? If a S tate bid is accepted, and the contract signed, then the state is f. ") -1t 1.- ~ obligated to pay the amount bid. How is that different for the City? Also, what is the current price for the DEC PC? > Review of the Proposal by Spire Systems: > =OD > There is a tendency for overkill - too much unnecessary > hardware, for example, firewall hardware $8000 (Why is there a RAID > system here?) > =OD > Two firewalls are necessary for our application because our > Police department houses extremely confidential criminal history > information and is an access point to State and Federal criminal > justice databases. The first firewall protects the City from the > Internet, the second firewall protects the law enforcement data > from non-Police personnel. RAID-5 is proposed as an inexpensive > insurance policy against excessive downtime. > =OD > Because this equipment will not be replacedfor 7-/0 years, we > must attempt to develop a platform that will meet our needs well > into the future. The need for the firewalls is obvious. The question is implementation. I cannot speak for my colleague who made these comments. However, a few points: the RAID system will protect against disk failure on the frrewalI, but other things (motherboard, network adapators) will also fail. For the cost of the RAID system, you could probably build a full "firewall clone" that would be available if any component failed on the original. (In fact for the price - $8k - you could probably get three!) Also, do you really think you will be using this same equipment 7-8 years from now? (e.g., Do you know anyone using a 386 PC for a frrewall today? Of course not!) > =OD > Why do you need 160 MB of memory on a web server? > =OD > The City will house its official web site on this server. The > use of graphics will be extensive. Memory is an inexpensive way of > maximizing performance on this long term investment. This is a relatively insignificant point. But anyway, we have a variety of Web servers in our department supporting streaming audio and video; one supports over 20 virtual domains - most of the academic departments on campus. The most memory in any of these servers is 32 MB. ~. t -;t:}vf > =OD > The cost of the T-1 Internet access is listed at $1800 per > month, EEE offers the same service for $1000. > =OD > EEE sets their rates for city government based on the > population. The last quote we received exceeded the GTE quote. GTE > has the highest capacity IP network in our area. The Internet > backbone is fully meshed, redundant, and power protected, yielding > 99.9% network availability. GTE allows the City to have one vendor > providing both voice and data. I fmd it hard to believe that the EEE would charge the City more than it's business customers. In any event, check out Blue Highway. They are a local company offering non-profit organizations Tllnternet access for $645 per month. Normal business customers are $800/month. The point is that a separate RFP for Internet provider should probably be released. (Check Blue Highway's Web Site at http://www.blue-hwy.net.) For the cost of one GTE Tl, you could multiplex two Blue Highway Tls achieving more than twice the average throughput. > =OD > The unit price of $3140 for the Fujitsu laptops is absurdly > high. > =OD > These units are not laptop computers, they are handheld pen- > based computers, intentionally ruggedizedfor field use. The > hardware has a specific use and is the recommended device by the > software vendor who will be interfacing their software on this unit > with our permit tracking software. I cannot respond directly, since I did not make the original comment. I have been unable to find this specific palm-top device for sale on the Internet. > Pentium-based servers vs. DEC Alphas > =OD > The City is open to looking at multi-processor Intel servers > for our office automation servers. This procurement allows the > City the flexibility to make further refinements to hardware and > software during the life of the project. > The City is already on a very tight schedule with deadlines we > must meet. However, after Council approval on Monday, MIS would be ~5 1F2-f > happy to meet with Dr. Murphy. This meeting should take place next > week to avoid delays in procurement. > I can appreciate your scheduling deadlines, and I find it interesting that a proposal submitted in early April has yet to be approved. I see no point in meeting. My department was asked to give a critical evaluation of the RFP and the response. We have done so. You may do what you like with the information. We are more than happy to be of service to our City and community. Owen Murphy Professor & Chair of Computer Science California State University, San Bernardino San Bernardino, CA 92407 Phone (909) 880-5326 Fax (909) 880-7004 E-Mail murphy@cscLcsusb.edu f,e:. . .. . -'