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ORIGINAL
CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From:
Linn Livingston
Subject: REORGANIZATION OF THE
CODE COMPLIANCE DIVISION
Dept: Human Resources
Date: December 6,2004
MICC Meeting Date: Dec. 20, 2004
Synopsis of Previous Council Action:
On December 13, 2004, the Personnel Committee recommended this item for approval.
Recommended Motion:
1. Reclassify the position of Administrative Operations Technician, Range 1371, $2824
to $3433 per month, to the position of Code Compliance Officer (II), Range 1407,
$3380 to $4108 per month.
2. Create the position of Supervising Code Compliance Officer, Range 2462, $4446 to
$5405 per month.
3. Direct the Human Resources Department to update Resolution 6413 to reflect this
action. ~.d LJ~
--b1 (/llji -RL------
Signature
Contact person:
Linn Livinqston
Phone:
384-5161
Supporting data attached:
Yes
Ward:
FUNDING REQUIREMENTS:
Amount:
FY 2004/05 $5,500
Source: (Acct. No.)001-073-XXXX salary/benefit
(Acct. Description)
Finance:
Council Notes:
Agenda Item No.
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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
Staff Report
Subiect:
Reorganization of the Code Compliance Division.
Backl!round:
The Code Compliance Division was created in December 1996. At that time, employees were
reassigned from other departments to consolidate functions related to improving the appearance
of properties (blight reduction). Employees were transferred from other positions within the City
to fill Code Compliance Officer positions. This created several organizational challenges.
Reorganization of the department in January 1999 helped to clear up these issues and assisted in
recruiting and retaining quality employees.
To improve daily operations and better utilize the skills of current staff members a plan was
discussed and approved in concept by the Mayor and Common Council during the FY 2004-05
budget process. The position ofField Operations Manager was deleted and the creation of the
Supervising Code Compliance Officer classification was going to be established to address the
field supervision needs of the division. This resulted in a $45,000 savings to the City. This
agenda item will finalize the reorganization.
Reclassify One (1) Administrative Technician Position to Code Compliance Officer II
This reclassification would provide an additional field officer while retaining the computer skills
of the existing staff member in the department. The Administrative Operations Technician
position is an information systems position necessary to manage the current database and
complaint-tracking program. With the help of grant funds, the department was able to purchase
laptops (field tough books) with wireless capabilities and compatible software. The new laptops
and software will not require the same computer-related staffing as was once required for the
department. The reclassification of the Administrative Technician position to Code Compliance
Officer II will benefit department operations.
Establish Five (5) Supervising Code Compliance Officer Positions
In order to retain Senior Code Officers and offer opportunities for professional growth, we are
recommending the new classification of Supervising Code Compliance Officer be created. The
position of Supervising Code Compliance Officer will be promotional, only to be filled by an
existing Senior Code Compliance Officer; no additional staff will be hired. To qualify for the
supervisor position, an employee would be required to receive advanced certification from the
state, demonstrate management skills, and serve as a Senior Code Compliance Officer for a
minimum of two (2) years. Currently, the department has five (5) Senior Code Compliance
Officer positions that serve as senior officers both in the field and office. This new position
would include the senior officer responsibilities, as well as additional department management
responsibilities, including hearing and community liaison, and overall field supervision. When a
senior officer is promoted to a supervisor, no vacancy is created.
Financial Impact:
Budgeted Admin Operations Tech
Salary $41,200
Benefits 6,100
Total $47,300
Proposed Code Compliance Officer II
Salary $43,400
Benefits 6300
Total $49,700
Budgeted Sr. Code Comp Officer
Salary $57,500
Benefits 12300
Total $69,800
Proposed Code Compo Supervisor
Salary $60,400
Benefits 12,S00
Total $72,900
The cost for the new Code Compliance Officer II will be $2,400 annually. The cost for the
Supervising Code Compliance Officer will vary based on the number of employees who qualify
for the position. The Department has one (1) employee who is eligible at this time. Employees
who qualify for the Supervising Code Compliance Officer position will receive a minimum
salary increase of 5% to move into the new classification. The annual increase for each
employee is approximately $3,100. The maximum cost would be $18,600 for all five (5)
Supervising Code Compliance Officers and the reclassification to the Code Compliance Officer
II. $39,600 was included in the current budget to accommodate these increases.
Funding for the reorganization of the Code Compliance positions was approved with the
adoption of the FY 2004-05 budget.
Recommendation:
1. Reclassify the position of Administrative Operations Technician, Range 1371, $2824 to
$3433 per month, to the position of Code Compliance Officer (II), Range 1407, $3380 to
$4108 per month.
2. Create the position of Supervising Code Compliance Officer, Range 2462, $4446 to $5405
per month.
3. Direct the Human Resources Department to update Resolution 6413 to reflect this action.
HRJ Agenda I terns: SR. Code.Reorg. 04
CITY OF SAN BERNARDINO
SUPERVISING CODE COMPLIANCE OFFICER
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are not intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under direction, assists with the coordination of the City's code enforcement activities; performs the
more complex office duties and has city-wide responsibility for assigned administrative functions,
responsible for field duties associated with the interpretation, application and enforcement of municipal
and other related codes, including zoning, land use, vehicle abatement, housing, building, litter, sanitation
and other public nuisance code provisions; responsibility for community outreach, coordinates and
provides training, supervision and evaluation of code enforcement and clerical personnel; and performs
related work as assigned.
ORGANIZATIONAL RELA TIONSmpS
The class of Supervising Code Compliance Officer is a working supervisory position in the Middle
Management unit in the code compliance series. Supervision is received from the Director of Code
Compliance. Directs and coordinates the daily activity of inspection personnel.
REPRESENT A TIVE DUTIES
The following duties are typical for positions in this classification. Any single position may not perform all of these
duties and/or may perform similar related duties not listed here:
I. Provides courteous and expeditious customer service to the general public and City department staffs.
2. Performs the more complex office and field duties associated with the interpretation, application and
enforcement of municipal and other related codes, including zoning, land use, vehicle abatement,
housing, building, litter, sanitation and other public nuisance code provisions.
3. Assists with the scheduling of workloads and provides supervision, training, evaluation and technical
assistance to code enforcement and clerical personnel; trains assigned employees in their areas of
work including proper work methods, procedures and techniques.
4. Ensures compliance with City codes and ordinances which pertain to such areas as nuisance, zoning,
weed control, vehicle abatement, substandard housing, health and sanitation; receives and investigates
complaints, and surveys the City for possible code and ordinance violations; explains ordinances to
citizens and works with citizens to gain voluntary compliance to applicable codes and ordinances.
5. Inspects dwellings, buildings, vacant lots, businesses and commercial properties for violations of
applicable City ordinances and codes; prepares reports and letters regarding related ordinance and
code violations; reviews title reports to ascertain property ownership to insure due process; maintains
logs and applicable records.
6. Issues, when required, citations and directives to offending parties outlining or describing steps for
compliance; requests assistance from other departments and outside agencies as necessary; seeks
when required prosecution through the Municipal Court system; coordinates with the City Attorney;
assists with complaint preparation; appears at arraignments; provides court testimony as needed.
7. Oversees a variety of code programs including the Neighborhood Initiative Program.
Page - 1
CITY OF SA:>! BERl'iARDINO
Supervising Code Compliance Officer (Continued)
8. Oversees and participates in a variety of clerical duties including typing, proofreading and word
processing a variety of correspondence, letters, forms and documents; files and retrieves materials
from established filing systems; answers and responds to citizens calls; schedules appointments with
citizens and city staff; copies, collates, and staples a variety of materials.
9. Serves as liaison to neighborhood groups, boards, commissions and the Council.
10. Serves as Acting Code Compliance Director as required.
11. Attends and participates in meetings; stays abreast of new trends and innovations in the field of code
enforcement.
12. Routinely adheres to and maintains a positive attitude towards City and department goals.
13. Performs related work as required.
GENERAL QUALIFICA nONS
Knowled2e of:
Public relations and public speaking;
Mathematic principles and practices;
Applicable zoning, land use, housing, litter, sanitation, vehicle abatement and public nuisance code
prOVISIOns;
Enforcement of Municipal Codes as they apply to residential, industrial and commercial properties;
Building Construction, Uniform Building Code (UBC);
Land use, zoning, health, sanitation and related codes and ordinances;
Techniques of investigation, including interviewing and fact finding;
PC 832 rules of evidence and related procedures;
English grammar and methods of report writing;
Legal documentation and research procedures;
Basic map reading and related legal descriptions of real property;
City policies and procedures;
Principles of supervision, training and performance evaluation and disciplinary procedures;
Modem office practices, procedures and equipment, including personal computers.
Ability to:
Plan, organize, assign, supervise and review the work of code enforcement and clerical personnel;
Understand and interpret City policies and procedures; .
Understand and interpret code enforcement codes and ordinances;
Handle the more complex and sensitive investigations and issues involving code enforcement;
Handle misdemeanor complaint procedures;
Read and understand maps;
Cope with situations firmly, courteously, tactfully and with respect for the rights of others;
Analyze situations and adopt a quick, effective and responsible course of action giving due regard to
the surrounding hazards and circumstances of each situation;
Write clear, accurate and comprehensive reports;
Operate computer terminal and other office and field equipment;
Research, extract and retrieve appropriate data from other departments and outside agencies;
Make public presentations to various groups;
Communicate clearly and concisely, both orally and in writing;
Establish and maintain effective relationships with those contacted in the course of work.
Page - 2
CITY OF SAN BERl'lARDINO
Supervising Code Compliance Officer (Continued)
Minimum Oualifications:
Graduation from high school or GED equivalent, and three years of public contact work with primary
experience in the areas of real property, enforcement of public laws or guidelines, conducting public
inspections, customer service operations and/or complaint investigations. Requires two years
experience as Senior Code Compliance Officer with the City of San Bernardino. Requires
certification by ICBO as a Building Inspector or AACE as a Housing Inspector. Experience in
building construction preferred. Successful completion of the PC 832 course is required.
License or Certificate:
Possession of a valid Class "C" California Driver's License is required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential job functions.
Environment: Indoor and outdoor environment; travel from site to site to conduct site inspections;
exposure to noises, vibrations, odors and dust; work in inclement weather conditions.
Physical: Incumbents require sufficient mobility for walking, standing and sitting for prolonged
periods of time; to travel to various locations and conduct site inspections; to transport materials and
supplies weighing up to 20 pounds.
Y!ili!!!: See in the normal visual range, with or without correction; vision sufficient to read small
print, computer screens and other printed documents; to conduct site inspections.
Hearin2: Hear in the normal audio range, with or without correction.
APPROVED"~~'~u~";~:f h,,- DATE
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/
CSB APPROVED DATE:
9'/0(( /d {/
,
HR/Job Descriptions-Class&Comp App:Supv.Code.Comp.officer
Testing Standards - When an employee in the Senior Code Compliance Officer classification meets the
requirements of the Supervising Code Compliance Officer, they may be promoted at the discretion of the
Department Head and will serve a one-year probationary period. 8/24/04
Page - 3
CITY OF SAN BERNARDINO
CODE COMPLIANCE OFFICER II
Class specifications are intended to present a descriptive list of the range of duties performed by employees in the
class. Specifications are !l!!!. intended to reflect all duties performed within the job.
SUMMARY DESCRIPTION
Under general supervision, performs complex teclmical office and field work associated with the
enforcement of municipal and other related codes, including zoning, land use, housing, litter, sanitation,
vehicle abatement and public nuisance code provisions; performs a variety of clerical tasks in support of
assigned area of responsibility; and performs related work as assigned.
ORGANIZATIONAL RELATIONSIDPS
The class of Code Compliance Officer II is ajoumey-level generalist class involved in the enforcement of
City codes. Supervision is received from supervisory classes within the assigned City department.
Supervision may be exercised over subordinate personnel.
REPRESENTATIVE DUTIES
The following duties are typical for positions in this classification. Any single position may not perform all of these
duties and/or may perform similar related duties not listed here:
1. Provides courteous and expeditious customer service to the general public and City department staffs.
2. Ensures compliance with City codes and ordinances which pertain to such areas as nuisance, zoning,
substandard housing, health, sanitation and vehicle abatement; receives and investigates complaints
and surveys the City for possible code and ordinance violations; explains ordinances to citizens and
works with citizens to gain voluntary compliance to applicable codes and ordinances.
3. Inspects dwellings, buildings, businesses, commercial properties and building construction projects
for violations of applicable City ordinances and codes; reports irregular or suspicious circumstances
to the Police Department; prepares reports and letters regarding related ordinance and code violations;
reviews grant deeds and tract maps to ascertain property ownership; maintains logs and applicable
records.
4. Issues, when required, citations and directives to offending parties outlining or describing steps for
compliance; requests, with supervisor's approval, assistance from other departments and outside
agencies as necessary; seeks, when required, prosecution through the Municipal Court system;
coordinates with the City Attorney; assists with complaint preparation; testifies in court as necessary.
5. Inspects property for abandoned or inoperative vehicles; issue notices for vehicle abatement if
necessary; oversees abatement and removal of vehicles.
6. Performs a variety of clerical duties including typing, proofreading and word processing a variety of
correspondence, letters, forms and documents; files and retrieves materials from established filing
systems; answers and responds to citizens calls; schedules appointments with citizens and city staff;
copies, collates, and staples a variety of materials.
7. Operates a variety of office equipment, such as a typewriter, calculator, computer terminal, and
specialized office equipment ofthe assigned unit.
8. Attends and participates in meetings; stays abreast of new trends and innovations in the field of code
enforcement.
9. Routinely adheres to and maintains a positive attitude towards City and department goals.
10. Performs related work as required.
Page - 1
CITY OF SAN BERNARDINO
Code Compliance Officer II (Contjnued)
GENERAL QUALIFICATIONS
Knowlede:e of:
Basic public relations and public speaking;
Basic mathematics;
Applicable zoning, land use, housing, litter, sanitation, vehicle abatement and public nuisance code
proVISIOnS;
Enforcement of Municipal Codes as they apply to residential, industrial and commercial properties;
Proper English grammar and usage;
Legal documentation and research procedures;
Modern office procedures, methods and equipment including computers and related software;
Preparation of business correspondence;
Word processing techniques.
Abilitv to:
Read and follow maps;
Cope with situations firmly, courteously, tactfully and with respect for the rights of others;
Analyze situations and adopt a quick, effective and responsible course of action giving due regard to
the surrounding hazards and circumstances of each situation;
Write clear, accurate and comprehensive reports;
Learn legal descriptions of real property;
Analyze and compile complex technical information related to City land use ordinances;
Maintain accurate records;
Proofread and detect errors in typing, spelling and punctuation;
Perform simple arithmetic calculations;
Operate a variety of office equipment including computers and applicable software applications;
Operate a hand held computer;
Compose routine correspondence;
Understand and carry out oral and written instructions;
Communicate clearly and concisely, both orally and in writing;
Establish and maintain effective relationships with those contacted in the course of work.
Minimum Qualifications:
Graduation from high school or GED equivalent, and two years of experience in real property
research, enforcement of municipal codes, property inspection or complaint investigations.
License or Certificate:
Possession of a valid Class "C" California Driver's License is required. Successful completion of the
PC-832 course is required within 12 months of appointment.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential jobfimctions.
Environment: Indoor and outdoor environment; travel from site to site to conduct site inspections;
exposure to noises, vibrations, odors and dust; contact with a wide variety of individuals from diverse
socio-economic groups; exposure to potentially hostile situations; work in inclement weather
conditions.
Phvsical: Incumbents require sufficient mobility for walking, standing and sitting for prolonged
periods of time; to travel to various locations and conduct site inspections; to transport materials and
supplies weighing up to 20 pounds.
Vision: See in the normal visual range, with or without correction; vision sufficient to read small
print, computer screens and other printed documents; to conduct site inspections.
Page - 2
CITY OF SAN BERNARDINO
Code Compliance Officer II (Continued)
Hearin!!:: Hear in the normal audio range, with or without correction.
APPROVED:
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DATE:
L( I'd L/!c" '.J-
(
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Director of Human Resources
CSB APPROVED DATE:
HR/Job Descriptions-Class&Comp App:Code.Comp.Officer.II.30455
Page - 3
CITY OF SAN BERNARDINO
ADMINISTRATIVE OPERATIONS TECHNICIAN
Class specifications are intended to present a descriptive list of the range of duties peiformed by employees in the
class. Specifications are not intended to reflect all duties peiformed within the job.
SUMMARY DESCRIPTION
Under general supervision, performs a variety of technical task in the operation of computer systems and
associated peripheral equipment; work also involves complex record keeping, computer data entry and
retrieval and coordination of activities; maintains database of departmental software business systems;
provides direct administrative support to departmental staff; and performs related work as required.
ORGANIZATIONAL RELATIONSHIPS
The class of Administrative Operations Technician is an advanced level in the clerical series. Positions
may be assigned to various City departments. Supervision is received from professional or supervisory
personnel of the assigned department.
REPRESENT A TIVE DUTIES
The following duties are typical for positions in this classification. Any single position may not peiform all of these
duties and/or may perform similar related duties not listed here:
1. Provides courteous and expeditious customer service to the general public and City department staffs.
2. Performs a wide variety of highly complex clerical work, including the monitoring and maintenance
of accurate and detailed records and files, verifying accuracy of information, researching
discrepancies and recording information.
3. Monitors and coordinates office paper work and activities; conducts a variety of special projects of a
routine administrative nature.
4. Prepares, proofreads and processes a variety of documents, including general correspondence,
memorandums, reports and records.
5. Responds to complaints and requests for information; refers the more complex situations that may
arise as appropriate; operates a variety of office equipment.
6. Compiles and coordinates appropriate input into the computer using application programs and
business software; provides advanced clerical support to departmental staff; assists in the updating
and maintaining of automated software programs; designs, formats and updates various computer
templates for departmental documents; prepares periodic statistical and special reports, tables and
charts; trains departmental staff in the use of various custom software systems.
7. Interacts with staff of other departments, vendors, outside contractors and citizens of the community.
8. Operates Code Compliance computer systems and peripherals including printers, tape drives, personal
computers and notebooks; performs back-ups; troubleshoots malfunctioning equipment;
communicates abnormalities; assists users with problems as necessary.
9. Routinely adheres to and maintains a positive attitude towards City and department goals.
10. Performs related work as required.
Page - 1
CITY OF SAN BERNARDINO
Administrative Operations Technician (Continued)
GENERAL OUALIFICATlONS
Knowledl!e of:
General principles of computer operation;
Computer technology including hardware, software and communications technology;
Principles of organization and time management;
Modem office methods and procedures;
Preparation of business correspondence and reports, filing and standard office equipment operation;
Correct English usage, spelling, grammar and punctuation;
Advanced record keeping methods;
Laws, City ordinances, procedures and other regulations governing the department or area of assigned
responsibility;
Advanced word processing methods;
Computer terminal operating methods;
Standard clerical techniques involving classifying, indexing, processing, retrieving and controlling a
large volume of records;
Business mathematics.
Abilitv to:
Perform a wide variety of responsible administrative office work with minimal direction;
Set up and maintain records and complex files independently;
Read, understand and apply difficult materials;
Understand, interpret and explain a wide variety of laws, ordinances, rules and regulations to others;
Analyze situations and develop effective courses of action;
Devise and adapt work procedures to meet changing organizational or specialized needs;
Proofread and detect errors in typing, spelling and punctuation;
Train departmental staff to use custom software and perform specialized clerical duties;
Plan, organize and complete special assignments, developing procedures, collecting information,
developing formats and preparing finished reports;
Use good judgment in recognizing scope of authority;
Understand and carry out oral and written instructions;
Communicate clearly and concisely, both orally and in writing;
Establish and maintain effective relationships with those contacted in the course of work.
Minimum Oualifications:
Graduation from high school or GED and two (2) years of advanced-level clerical office experience,
including one (1) year technical experience with custom software and computer programs, i.e., Excel,
PowerPoint, Windows and Access.
License or Certificate:
Possession ofa valid Class "C" California driver's license. For out-of-state applicants, a valid driver's
license is required. A valid Class "C" California driver's license must be obtained within ten (10)
days ofappointment (CA Vehicle Code 12405c).
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfUlly peiform the
essential fUnctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
peiform the essential job functions.
Environment: Normal office setting.
Page - 2
CITY OF SAN BERNARDINO
Administrative Operations Technician (Continued)
Physical: Incumbents require sufficient mobility to work in an office setting and operate office
equipment; to transport materials and supplies weighing up to 10 pounds.
Vision: See in the normal visual range with or without correction.
Hearinl!:: Hear in the normal audio range with or without correction.
APPROVED: 8'LLl1i.{ S-C-krQ c'~j{'- _ DATE:
Director of Human Resources
CSB APPROVED DATE:
L/l :)i/ /(1 ')/
/oldY 0 I
HR/Job Descriptions-Class&Comp App:Admin.Operations.Tech.30527
Page - 3
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