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HomeMy WebLinkAbout05.L- Information Technology RESOLUTION (ID#3073) DOC ID: 3073 B CITY OF SAN BERNARDINO —REQUEST FOR COUNCIL ACTION Agreement/Contract Amendment From: Larry Martin M/CC Meeting Date: 06/16/2014 Prepared by: Larry Martin, (909) 384-5947 Dept: Information Technology Ward(s): All Subject: Resolution of the Mayor and Common Council of the City of San Bernardino Authorizing the Execution of a Vendor Services Agreement and Issuance of Purchase Order to NPA Computers Inc. for Maintenance of the City's Computer and Networking Hardware and Operating System Software. (#3073) Current Business Registration Certificate: Not Applicable Financial Impact: Account Budgeted Amount: $181,000.00 Account No. 679-250-0060-5172 Account Description: Equipment Maintenance Balance as o£ 7/1/2014 Balance after approval of this item: $48,947.00 Please note this balance does not indicate available funding. It does not include non-encumbered reoccurring expenses or expenses incurred,but not yet processed. Motion: Adopt the Resolution. Synopsis of Previous Council Action: On 6/16/2008 the Mayor and Common Council approved Item 2008-254 authorizing an agreement and execution of a purchase order to NPA Computers Inc. For maintenance of the City's computer and network hardware and operating system software. On 6/8/2011 the Mayor and Common Council approved Item 2011-116 authorizing an agreement and execution of a purchase order to NPA Computers Inc. For maintenance of the City's computer and network hardware and operating system software. Background: This maintenance agreement exists to cover server, SAN (storage area network) and network hardware as well as software support and licensing. All programs within the Information Technologies division utilize this agreement. Some of the hardware support for the Public Safety Group provides for 7 day 24 hour support. Software included in this agreement includes Microsoft, Symantec (backup systems) and Trend Micro (anti-virus support). This RFP was sent to 3 vendors as well as advertised on-line and in The Sun newspaper. Responses were received from 2 vendors (NPA Computers Inc. and Sigmanet Inc.). Sigmanet's response was not complete as they did not respond to the request for software support and hardware support was only listed with the caveat of hardware that was now on an existing contract. Updated:6/12/2014 by Georgeann"Gigi"Hanna B Packet Pg. 151 3073 NPA Computers Inc. Provided a complete response including hardware and software support that totaled $114,829.00 for 2014/15 fiscal year. NPA Computers has provided support for the City for over 12 years now and this new agreement shows a cost reduction of 9.6% (even though the amount of hardware listed in the agreement has increased by 16%). The purchase order amount requested is 15%more than the quote from NPA Computers Inc. The additional 15% is to cover possible hardware additions that may take place during the fiscal year. The requested amount for the purchase order is $132,053.00. Exhibits: Exhibit A Vendor Services Agreement Exhibit 1 NPA fee schedule Exhibit B RFP Exhibit C NPA's RFP response City Attorney Review: Supporting Documents: reso 3073 (PDF) Vendor Service Agreement (RTF) Attachmentl -NPA VSA (IT) (PDF) RFP (PDF) NPA Response (PDF) Updated:6/12/2014 by Georgeann"Gigi"Hanna B Packet Pg. 152 I RESOLUTION NO. 2 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING THE EXECUTION OF A VENDOR SERVICES 3 AGREEMENT AND ISSUANCE OF PURCHASE ORDER TO NPA COMPUTERS 4 INC. FOR MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE. 5 BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE 6 CITY OF SAN BERNARDINO AS FOLLOWS: 7 SECTION 1. The City Manager of the City of San Bernardino is hereby authorized 8 and directed to execute on behalf of said City a Vendor Services Agreement between NPA 9 Computers Inc. and the City of San Bernardino for maintenance of the City's computer and P 10 v 11 networking hardware and operating system software, a copy of which is attached hereto as 0 Exhibit"A" and incorporated herein by reference as fully as though set forth at length. 12 v Cn 13 SECTION 2. The Director of Administrative Services or his/her designee is hereby 14 authorized to issue an Annual Purchase Order to NPA Computers Inc. for such maintenance o 15 n services for a total amount not to exceed $132,053 for Fiscal Year 2014/2015 with three one 16 M 17 year renewal options as long as funds are available and appropriated in the budget each a� 18 successive fiscal year. The Purchase Order shall reference the number of this resolution and a E 19 shall read, "Maintenance of the City's computer and networking hardware and operation r 20 a systems software." 21 SECTION 3. This purchase conforms with Section 3.04.0 10 of the San Bernardino 22 Municipal Code. 23 24 SECTION 4. The authorization to execute the above-referenced Agreement and issue 25 the above-referenced Purchase Order is rescinded if not executed/issued within sixty(60) days 26 of the passage of this Resolution. 27 28 Packet Pg. 153 5.L.a I RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING THE EXECUTION OF A VENDOR SERVICES 2 AGREEMENT AND ISSUANCE OF PURCHASE ORDER TO NPA COMPUTERS INC. FOR MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING 3 HARDWARE AND OPERATING SYSTEM SOFTWARE. 4 1 HEREBY CERTIFY that the foregoing Resolution was duly adopted by the Mayor and 5 6 Common Council of the City of San Bernardino at a meeting 7 thereof, held on the day of , 2014, by the following vote,to wit: 8 Council Members: AYES NAYS ABSTAIN ABSENT 9 MARQUEZ 10 ' 11 BARRIOS o c U 12 VALDIVIA 13 SHORETT 14 NICKEL o 15 M JOHNSON 1 0 6 M 17 MULVHILL L 18 E s 19 Georgeann Hanna, City Clerk 20 a The foregoing resolution is hereby approved this day of , 2014. 21 22 R. Carey Davis,Mayor 23 City of San Bernardino 24 Approved as to form: 25 Gary D. Saenz, City Attorney 26 27 By. 28 Packet Pg. 154 EXHIBIT"A" VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS, INC. FOR NETWORK MAINTENANCE SERVICES THIS AGREEMENT is made and entered into this day of , 2014 ("Effective Date")by and between the CITY OF SAN BERNARDINO, a charter city("CITY"), and NPA Computers Inc. ("VENDOR"). WITNESSETH : A. WHEREAS, CITY proposes to have VENDOR perform server hardware, server ea software, and network hardware maintenance services; and _ 0 U B. WHEREAS, VENDOR represents that it has that degree of specialized expertise contemplated within California Government Code, Section 37103, and holds all necessary licenses to practice and perform the services herein contemplated. s C. WHEREAS, CITY and VENDOR desire to contract for professional services as c described in the Scope of Services, attached hereto as Attachment "1", and desire to set forth their rights, duties, and liabilities in connection with the services to be performed; and E D. WHEREAS, no official or employee of the CITY has a prohibited financial interest, d within the provisions of California Government Code, Sections 1090-1092, in the subject matter of this Agreement. d NOW, THEREFORE, for and in consideration of the mutual covenants and conditions N contained herein, the parties hereby agree as follows: �° 1.0. SERVICES PROVIDED BY VENDOR _ a� E I.I. Scope of Services. VENDOR shall provide the services described in the Scope of Services attached hereto as Attachment "1" and incorporated herein by this reference as though r set forth in full ("Services"). If a conflict arises between the Scope of Services document and this Vendor Services Agreement(hereinafter"Agreement"),the terms of the Agreement shall govern. 1.2. Professional Practices. All Services to be provided by VENDOR pursuant to this Agreement shall be provided by skilled personnel and in a manner consistent with the standards of care, diligence and skill ordinarily exercised by professionals in similar fields and circumstances in accordance with sound professional practices. VENDOR also warrants that it is familiar with all laws that may affect its performance of this Agreement and shall advise CITY of any changes in any laws that may affect VENDOR's performance of this Agreement if the VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 1 of 9 Packet Pg. 155 VENDOR has actual knowledge of such changes. VENDOR and the CITY each represent that no CITY employee will provide any Services under this Agreement. 1.3. Warranty. VENDOR warrants that it shall perform the Services required by this Agreement in compliance with all applicable Federal and California employment laws including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices; workers' compensation insurance and safety in employment; and all other Federal, State and local laws and ordinances applicable to the services required under this Agreement. VENDOR shall indemnify, defend, and hold harmless CITY from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and description including reasonable attorneys' fees and costs, or recovered against CITY to the extent arising from VENDOR's violation of any such applicable law. w 0 U 1.4. Non-discrimination. In performing this Agreement, VENDOR shall not engage in, 3: nor permit its officers, employees or agents to engage in, discrimination in employment of in persons because of their race, religion, color, national origin, ancestry, age, mental or physical disability, medical condition, marital status, sexual gender or sexual orientation, or any other ; ti category protected by law, except as permitted pursuant to Section 12940 of the Government M Code. Violation of this provision may result in the imposition of penalties referred to in Labor Code, Section 1735. E a: 1.5 Non-Exclusive Agreement. VENDOR acknowledges that CITY may enter into agreements with other vendors for services similar to the Services that are subject to this 0 Agreement or may have its own employees perform services similar to those services contemplated by this Agreement. `$_ 0 c 1.6. Delegation and Assignment. This is a personal service contract, and the duties set > forth herein shall not be delegated or assigned to any person or entity without the prior written consent of CITY, which consent shall not be unreasonably withheld or delayed. VENDOR may E engage a subcontractor(s) as permitted by law and may employ other personnel to perform services contemplated by this Agreement at VENDOR's sole cost and expense. Q 1.7 Du 1y of Loyalty/Conflict of Interest. The VENDOR understands and agrees that VENDOR shall maintain a fiduciary duty and a duty of loyalty to the CITY in performing VENDOR's obligations under this Agreement. VENDOR, in performing its obligations under this Agreement, is governed by California's conflict of interest laws, Government Code Section 87100 et seq., and Title 2, California Code of Regulations, Section 18700 et seq. VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 2 of 9 Packet Pg. 156 1.8 CITY Business Certificate. VENDOR shall obtain and maintain during the term of this Agreement, a valid CITY Business Registration Certificate pursuant to Title 5 of the City of San Bernardino Municipal Code and any and all other licenses, permits, qualifications, insurance and approvals of whatever nature that are legally required of VENDOR to practice its profession, skill or business. 2.0. COMPENSATION AND BILLING 2.1. Compensation. Over the term of this Agreement, VENDOR shall be paid for such services a total fixed fee of compensation of$114,829.00 for the fiscal year. In no event shall the total compensation exceed $132,053.00 with the express written consent of the Mayor and Common Council. L r 2.2. Additional Services. VENDOR shall not receive compensation for any services C v provided outside the scope of services specified in Attachment "1" unless prior to VENDOR providing such additional services, the City Manager of CITY agrees to such additional services U) in writing. It is specifically understood that oral requests and/or approvals of such additional services or additional compensation shall be barred and are unenforceable. 0 M_ 2.3. Method of Billing. VENDOR shall submit invoices to CITY for approval. Said y invoice shall be based on the total of all VENDOR's services which have been performed in E accordance with the terms of this Agreement during the period covered by such invoice. CITY a shall pay VENDOR's invoice within forty-five (45) days from the date CITY receives said Q invoice. The invoice shall describe in detail the services performed and the associated time for 2 completion. Any additional services approved and performed pursuant to this Agreement shall be N designated as "Additional Services" and shall identify the number of the authorized change o order,where applicable, on all invoices. c 2.4. Records and Audits. Records of VENDOR's Services directly relating to this Agreement shall be maintained in accordance with generally recognized accounting principles and shall be made available to CITY for inspection and/or audit at mutually convenient times for a period of seven (7) years from the Effective Date. Any such inspection shall be conducted at Q the CITY's expense, during normal business hours and upon reasonable prior written notice to VENDOR. Such audit shall also be subject to the execution of a confidentiality agreement regarding inadvertent access to confidential information not related to the CITY. 3.0. TERM AND NOTIFICATION. 3.1. Term. This Agreement shall commence on the Effective Date and continue until June 30, 2015, with the option of three (3) one-year extensions, unless the Agreement is previously VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 3 of 9 Packet Pg. 157 5.L.b terminated as provided for herein. 3.2 Termination. CITY or VENDOR may terminate this Agreement upon thirty (30) days written notice to the other party. In the event of termination, VENDOR shall be paid the reasonable value of Services rendered to the date of termination. 4.0. INSURANCE 4.1. Scope and Limits of Insurance. VENDOR shall obtain and maintain during the term of this Agreement all of the following insurance coverages: (a) Commercial general liability, including premises operations, products/completed operations, broad form property damage, blanket contractual liability, independent contractors, personal injury with a policy limit of One Million Dollars ($1,000,000.00), 0 U combined single limits,per occurrence and aggregate. (b) Automobile liability for owned vehicles, hired, and non-owned vehicles,with a policy X limit of One Million Dollars ($1,000,000.00), combined single limits, per occurrence and fl- aggregate. E (c)Workers' compensation insurance as required by the State of California. E d d L 4.2. Endorsements. The commercial general liability insurance policy shall contain or be Q a� endorsed,using general policy endorsements,to contain the following provisions: y a� Cn (a) Additional insured's: "The City of San Bernardino and its elected and appointed o boards, officers, and employees are additional insured's with respect to their vicarious liability arising out of VENDOR's performance of the Services hereunder." > (b) Other insurance: "Any other insurance maintained by the City of San Bernardino shall be excess and not contributing with the insurance provided by this policy with respect to claims arising solely and directly from VENDOR's provision of the Services." Q 4.3. Certificates of Insurance. VENDOR shall provide to CITY certificates of insurance showing the insurance coverages and required endorsements described above, prior to performing any services under this Agreement. 4.4. Nonlimitin . Nothing in this Section shall be construed as limiting in any way, the indemnification provision contained in this Agreement, or the extent to which VENDOR may be held responsible for payments of damages to persons or property. VENDOR SERVICES AGREEMENT BETWEEN ITY F C O SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 4 of 9 Packet Pg. 158 5.L.b 4.5 Notice of Cancellation: VENDOR shall provide the CITY thirty (30) days prior written notice of cancellation of or a material change in any of the required coverages. 5.0. GENERAL PROVISIONS 5.1. Entire Agreement: This Agreement, together with Attachment "I" attached hereto, constitutes the entire Agreement between the parties with respect to any matter referenced herein and supersedes any and all other prior writings and oral negotiations. This Agreement may be modified only in writing, and signed by the parties in interest at the time of such modification. The terms of this Agreement shall prevail over any inconsistent provision in any other contract document appurtenant hereto, including the attachment to this Agreement. 5.2. Notices. Any notices, documents, correspondence or other communications 2 concerning this Agreement or the work hereunder may be provided by personal delivery, deemed o U served or delivered: a) at the time of delivery if such communications is sent by personal delivery: b) at the time of transmission if such communication is sent by facsimile: and c) 48 hours after deposit in the U.S. Mail as reflected by the official U.S. postmark if such communications is sent through regular United States mail. 0 M TO THE VENDOR: TO THE CITY: Mr. Peter Aroniadis Mr. Larry Martin E CEO of NPA Computers Inc. Information Technologies NPA Computers Inc.,Inc. City of San Bernardino Q a� 751 Coates Ave. 300 North"D" Street U Holbrook,NY. 11741 San Bernardino, Ca. 92418 Telephone(631) 467-2500 Telephone: (909) 384-5947 0 Fax: (909) 384-7236 C w 5.3. Attorneys' Fees: In the event that litigation is brought by any party in connection a with this Agreement, the prevailing party shall be entitled to recover from the opposing party all U costs and expenses, including reasonable attorneys' fees, incurred by the prevailing party in the exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof. The costs, salary and expenses of the City Attorney and members of his office in enforcing this contract on behalf of the CITY shall be considered as "attorneys' fees" for the purposes of this Agreement. 5.4. Governing Law/Venue. This Agreement shall be governed by and construed under the laws of the State of California without giving effect to that body of laws pertaining to conflict of laws. In the event of any legal action to enforce or interpret this Agreement, the parties hereto agree that the sole and exclusive venue shall be the Superior Court for the State of California in VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 5 of 9 Packet P 9. 159 San Bernardino County or the United States District Court for the Central District of California, Riverside Division. 5.5. Assignment: VENDOR shall not voluntarily or by operation of law assign, transfer, sublet or encumber all or any part of VENDOR's interest in this Agreement to an unrelated third party without CITY's prior written consent, which consent shall not be unreasonably withheld or delayed. Any attempted assignment, transfer, subletting or encumbrance shall be void and shall constitute a breach of this Agreement and cause for termination of this Agreement. Regardless of CITY's consent, no subletting or assignment shall release VENDOR of VENDOR's obligation to perform all other obligations to be performed by VENDOR hereunder for the term of this Agreement. 5.6. Indemnification and Hold Harmless. VENDOR shall protect, defend, indemnify and hold harmless CITY and its elected and appointed officials, boards, commissions, officers and U employees from any and all claims, losses, demands, suits, administrative actions, penalties, liabilities and expenses, including reasonable attorneys' fees, damage to property or injuries to or death of any person or persons or damages of any nature including, but not limited to, all civil = claims or workers' compensation claims, arising out of or in any way connected with the M intentional or negligent acts, errors, or omissions of VENDOR, its employees, agents or M subcontractors in the performance of this Agreement. E 5.7. Independent Contractor. VENDOR, at all times while performing under this E Agreement, is and shall be acting as an independent contractor and not as an agent or employee Q of CITY. VENDOR shall secure, at its expense, and be responsible for any and all payment of wages, benefits and taxes including, but not limited to, Income Tax, Social Security, State Disability Insurance Compensation, Unemployment Compensation, and other payroll deductions o for VENDOR and its officers, agents, and employees, and all business licenses, if any are = required, in connection with the Services to be performed hereunder. Neither VENDOR nor its > officers, agents and employees shall be entitled to receive any benefits which employees of CITY are entitled to receive and shall not be entitled to Workers' Compensation insurance, E unemployment compensation, medical insurance, life insurance, paid vacations, paid holidays, pension, profit sharing or Social Security on account of VENDOR and its officers', agents' and employees' work for the CITY. This Agreement does not create the relationship of agent, servant, employee partnership or joint venture between the CITY and VENDOR. 5.8. Conflict of Interest Disclosure: VENDOR or its employees may be subject to the provisions of the California Political Reform Act of 1974 (the "Act"), which (1) requires such persons to disclose financial interests that may be materially affected by the work performed under this Agreement, and (2) prohibits such persons from making or participating in making decisions that will have a foreseeable financial effect on such interest. VENDOR shall conform VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 6 of 9 Packet Pg. 160 5.L.b to all requirements of the Act. Failure to do so constitutes a material breach and is grounds for termination of the Agreement by CITY. 5.9. Responsibility for Errors. VENDOR shall be responsible for its work and results under this Agreement. VENDOR, when requested, shall furnish clarification and/or explanation as may be required by the CITY's representative, regarding any services rendered under this Agreement at no additional cost to CITY. In the event that an error or omission attributable to VENDOR occurs, then VENDOR shall, at no cost to CITY, provide all other VENDOR professional services necessary to rectify and correct the matter to the sole satisfaction of CITY and to participate in any meetings required with regard to the correction. VENDOR will assume the information supplied by the CITY, (or on its behalf by third parties) is accurate and complete. F VENDOR's responsibilities (and associated compensation) do not include independent verification of required information. Problems with information quality and/or delays in providing such information may result in a delay in the performance of the Services or an L) increase in fees. U) 5.10. Prohibited Employment. VENDOR shall not employ any current employee of CITY to perform the work under this Agreement while this Agreement is in effect. 0 M 5.11. Costs. Each party shall bear its own costs and fees incurred in the preparation and = negotiation of this Agreement and in the performance of its obligations hereunder except as E CD expressly provided herein. 5.12. No Third Party Beneficiary Rights. This Agreement is entered into for the sole benefit of CITY and VENDOR and no other parties are intended to be direct or incidental beneficiaries of this Agreement and no third party shall have any right in, under or to this o Agreement. � a� 5.13. Headings Paragraphs and subparagraph headings contained in this Agreement are included solely for convenience and are not intended to modify, explain or to be a full or s accurate description of the content thereof and shall not in any way affect the meaning or interpretation of this Agreement. Q 5.14. Amendments. Only a writing executed by all of the parties hereto or their respective successors and assigns may amend this Agreement. 5.15. Waiver. The delay or failure of either party at any time to require performance or compliance by the other of any of its obligations or agreements shall in no way be deemed a waiver of those rights to require such performance or compliance. No waiver of any provision of this Agreement shall be effective unless in writing and signed by a duly authorized representative VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 7 of 9 Packet Pg. 161 of the party against whom enforcement of a waiver is sought. The waiver of any right or remedy with respect to any occurrence or event shall not be deemed a waiver of any right or remedy with respect to any other occurrence or event,nor shall any waiver constitute a continuing waiver. 5.16. Severability. If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid or unenforceable for any reason, such determination shall not affect the validity or enforceability of the remaining terms and provisions hereof or of the offending provision in any other circumstance, and the remaining provisions of this Agreement shall remain in full force and effect. 5.17. Counterparts: This Agreement may be executed in one or more counterparts, each of which shall be deemed an original. All counterparts shall be construed together and shall constitute one agreement. r c 0 5.18. Corporate Authori ty. The persons executing this Agreement on behalf of the parties U hereto warrant that they are duly authorized to execute this Agreement on behalf of said parties and that by doing so;the parties hereto are formally bound to the provisions of this Agreement. M 5.19. Public Records Act Disclosure. VENDOR has been advised and is aware that all c reports, documents, information and data including, but not limited to, computer tapes, discs, or =' files furnished or prepared by VENDOR, or any of its subcontractors, and provided to CITY may be subject to public disclosure as required by the California Public Records Act (California d Government Code Section 6250 et. seq.). Exceptions to public disclosure may be those documents or information that qualify as trade secrets, as that term is defined in the California ¢ Government Code Section 6254.7, and of which VENDOR informs CITY of such trade secret. v The CITY will endeavor to maintain confidential all information obtained by it that is designated as a trade secret. The CITY shall not, in any way, be liable or responsible for the disclosure of L any trade secret including,without limitation, those records so marked if disclosure is deemed by the CITY, in its sole discretion,to be required by law or by order of the Court. HI E HI HI HI HI HI HI VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 8 of 9 Packet Pg. 162 IMF A VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC. FOR NETWORK MAINTENANCE SERVICES IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the day and date shown below. CITY OF SAN BERNARDINO VENDOR DATE: DATE: By: Allen J. Parker, City Manager 0 U Name and Title in- APPROVED AS TO FORM: Gary D. Saenz, City Attorney o M r C By: N d L Q U L N N L O E U 2 Q VENDOR SERVICES AGREEMENT BETWEEN CITY OF SAN BERNARDINO AND NPA COMPUTERS,INC.FOR NETWORK MAINTENANCE SERVICES Page 9 of 9 Packet Pg. 163 (11•UeAUO�M!S AVH:EIOO(11)VSA VdN•NuewyO.uv a o° o o°° °o °o o a°°• g °o °o °o Oo O N N O N O O O O 00 06 00 00 C N W N N N tom/ } Q V} s-i a-1 e-1 N V} t!f to AJ} O O O O " O O 0) 0 0 p O Ln Q O 0) cat .� 14 vim). 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Q C ui O T O N ♦'C.r 01 C d0 O � srr i/y A + Y 1 0 Q J U v L U m } Z h W u J N w z w <n LU n O r o x F N J O p + v vi O r = = F z O a F- LL; t- Q O w V) z cc 0 CL cn w � a fl q > w v 7 O t+- Y n U n a U U 7 yr uj .,. ' Ln LU u' (7 (D vi a Z N O O O w o pOp �n O o L CL ui O° W 0.z > 0 < w w u 0 w w O vO t Q w I > n a Q w 0 w O lu a t, D_ z w w > vwi fv�S�i 0 c j vi u7 a d O Q t w h O J a 0 LLI w z �-1 �. � N � 0 ,Z � O � 0 �.+ a z u v`i'i = x p N O w 0-n d a O o � a w z z p a z °� a N `t^ 4 LLJ Q. LLO Q MV cx GL s LK �z w O F O W- � a Ln r N Q o L a n W o 0 0 0 CL o 0 f i F- F- F^ }- z cr CL CL U 0 t3 2 Z Z Z Z �1 u_ Da. 0- h d hW- a W Gu w w w w a ^` N o d `X (� 0 .D (7 l`� X W � w N Vf w to w W 0- U ,.1 a J Q _t >- m Nz w N N N N N It LU a o. O d Q KS U Z J 3 Q w z z LLJ F > d nw. w a WUA m g ��- O a cc cc a a z z co ✓s CL v n z m m m o m O w w Ln m D N N a U t,.� U V U U U w ui C W w W w w L J w F_ t- O O (� u m 2 Y Ln w fl Q O C} G L <C q d � `—' " ¢ ° �_ tai u u v o u yr � LA in Ln V) V) m z D 2 Z LL LL owc O E- Lu>- w co () w a I-- z a UJ Lu z r4 _Z N M �t M ID h co � O cq N Q in h UP Q1 O O O O *J O O G a rl e-f 14 ea N s-f e l .•i ro MO rib 1r rn on M �n fn m M m m M M cn YL O u 3t 3.� XL 3L xk Xt 2Z 3k 3t W O W W W w W lL W W W w W w w w w W H LL N F E t N t_ t r H F- ( 11-© oo MIS MIH : CLOG ( 11)VSA¥dN - Puew43 e ■lV : ewe q} \co CL �\ �< \ 8 \ § S d Ln Ln a 7 7 Ln � © k e a � \ \ \ m \ \ j ® CL . / / ƒ ! cu § i a ( ® cu 4 } \ \ 0 ) \ ) / § 0 = G / \ ) \ k \ u k § 0 \ ) / / $ £ o o 0 < \ § { a ) 2 cl \D x 3 « 3 / 2 2 3 o d O / k \ \ \ \ t $ V) $ § $ Z \ \ 2 D � � a G 4(N a) 2 2 g J § 7 7 / { "EXHIBIT B isaam Hernar mo-, April 28, 2014 SUBJECT: REQUEST FOR PROPOSALS (RFP) F-14-35 The City of San Bernardino (City) invites Proposals from qualified vendors for: SERVER HARDWARE AND SOFTWARE AND NETWORK HARDWARE MAINTENANCE Parties interested in obtaining a complete copy of this RFP F-14-35 may do so by accessing the City of San Bernardino Web Page at www.sbcity.org > City Hall > Administrative Services > Finance> Request for Bids beginning April 28, 2014, or by faxing their request to (909) 384- v 5043, attention Vanessa Sanchez. Please include the following information in your request: L) name and address of firm; name, telephone and facsimile number of contact person; specify RFP F-14-35. x Copies of the RFP may also be obtained by calling Vanessa Sanchez at (909) 384-5346 or in ti person at City Hall, 300 N. "D" St., 4th floor Finance Department, San Bernardino, CA 92418. o From the issuance date of this Request for Proposal until a Vendor is selected and the selection a LL is announced, Proposers are not permitted to communicate with any City staff or officials regarding this procurement, other than during interviews, demonstrations, and/or site visits, c except at the direction of Vanessa Sanchez, Accounting Assistant the designated representative E of the City of San Bernardino. Contact with anyone not designated will result in elimination from c� the bid process. r a Closing Date: Proposals must be submitted at or before 3:00 PM, PST, May 12, 2014 at the address listed above. Issuance of this RFP and/or receipt of Proposals do not commit the City to award a contract. Sincerely, Vanessa Sanchez Accounting Assistant Packet Pg. 169 5 i SECTION I. INSTRUCTIONS TO OFFEROR(S) h- L _ //0� VV J_ i Cl) 0 M a u- r a� E U fLi a Packet Pg. 170 City of San Bernardino, Finance Department Purchasing Division RFP F-14-35 Server Hardware and Software and Network Hardware Maintenance Bid Documents to Be Returned ❑ Title Page ❑ Cover Letter/Letter of Introduction Project Approach ❑ Project Staffing U ❑ Vendor Qualifications and Project Experience 0 U ❑ References ❑ Original Proposal vendor Form rn x ❑ Two (2) copies of Proposal VendorForm Cl) ti M ❑ Original Firm & Fixed Fee Schedule in a separate SEALED envelop vendor Form a U_ ❑ Authorized Binding Signature(s) ❑ Proof of Insurance E Z ❑ Addendum Received (City Form) 'v Forms 9 r ❑ Non-Collusion Affidavit(City Form) IV Forms a ❑ Listing of Proposed Subcontractor(City Form) IV Forms ❑ 120 Day Minimum Proposal Validity Statement ❑ Copy of Contractor License or other appropriate Licenses where applicable vi General Specifications#35 Offeror(s) are requested to submit this checklist completed with all bid documents. This list may not be inclusive of all documents needed to submit your RFP. 3 Packet Pg. 171 i _ 1 I. GENERAL INSTRUCTIONS TO OFFEROR(S) A. Pre-Proposal Meeting Not Applicable B. Examination of Proposal Documents 1. By submitting a proposal, the Offeror(s) represents that it has thoroughly examined and become familiar with the items required under this RFP and that it is capable of quality performance to achieve the City's objectives. 2. The City reserves the right to remove from its mailing list for future RFPs, for an undetermined period of time, the name of any Offeror(s) for failure to accept a contract, failure to respond to two (2) consecutive RFPs and/or unsatisfactory performance. Please note that a "No Proposal" is considered a response. ~ L C. Addenda 0 Any City changes to the requirements will be made by written addendum to this RFP. Any v written addenda issued pertaining to this RFP shall be incorporated into the terms and N conditions of any resulting Purchase Order. The City will not be bound to any modifications to or deviations from the requirements set forth in this RFP as the result of oral instruction. _ M For automatic electronic notifications, please visit our website and sign-up for SB Connect. c M D. Clarifications a U. W 1. Examination of Documents m Should an Offeror(s) require clarifications of this RFP, the Offeror(s) shall notify the City in writing in accordance with Section D.2 below. Should it be found that the point in question is c�v not clearly and fully set forth, the City will issue a written addendum clarifying the matter Q which will be sent to all persons who have requested the RFP. 2. Submitting Requests a. All questions, clarifications or comments shall be put in writing and must be received by the City no later than May 1, 2014 and be addressed as follows: City of San Bernardino 300 North "D" Street 4th floor, Attn: Vanessa Sanchez San Bernardino, CA 92418 4 Packet,Pg. 172 b. The exterior envelope or email Subject line of all requests for clarifications, questions and comments must be clearly labeled, "Not an Offer." The City is not responsible for failure to respond to a request that has not been labeled as such. The City will also accept questions sent by facsimile machines or email, however, all faxed or emailed questions must be received by the City no later than 3:00 PM, PST, May 1, 2014. Send facsimile transmissions to (909) 384-5346, attention Vanessa Sanchez, and emails to sanchez_va @sbcity.org. c. Inquiries received after 3:00 PM May 1, 2014 will not be accepted. 3. City Responses Responses from the City will be communicated in writing to all recipients of this RFP, by a posting to our website, www.sbcity ors by the close of business May 6, 2014. For automatic electronic notifications, please visit our Homepage and register for SB ~ CONNECT. If you are not registered for SB CONNECT, you may view or download the Addendum at www.sbcity.org > City Hall > Administrative Services > Finance > Request for Bids. o U 's E. Submission of Proposals in S 1. Date and Time = All Proposals are to be submitted to City of San Bernardino, Attention: Vanessa Sanchez. C> Proposals received after 3:00 PM PST, May 12, 2014, will be rejected by the City as non- ."..' responsive. � 2. Address c 0) E Proposals shall be addressed as follows: City of San Bernardino Finance Department Q Attention: Vanessa Sanchez 300 N. "D" Street, 4th floor San Bernardino, CA 92418. Proposals may be delivered in person to the Purchasing Division, 4th floor of the above address. 3. Identification of Proposals Offeror(s)shall submit a SEALED proposal package consisting of: a) one (1)signed original of Offeror Proposal and b) two (2) copies also c) one (1) original "Fee Schedule" in a separate SEALED envelope, identified as "Fee Schedule RFP F-14-35." Packet Pg. 173 E. i t The proposal package shall be addressed as shown above, bearing the Offeror(s) name and address and clearly marked as follows: "RFP F-14-35" Server Hardware and Software and Network Hardware Maintenance i 4. Acceptance of Proposals a) The City reserves the right to accept or reject any and all Proposals, or any item or part thereof, or to waive any informalities or irregularities in proposals. b) The City reserves the right to withdraw this RFP at any time without prior notice and the City makes no representations that any contract will be awarded to any Offeror(s) responding to this RFP. c) The City reserves the right to postpone proposal opening for its own convenience. d) Faxed or emailed proposals will not be accepted. F. Pre-Contractual Expenses Pre-contractual expenses are defined as expenses incurred by the Offeror(s) in: L c 1. preparing its proposal in response to this RFP; o v 2. submitting that proposal to City; 3. negotiating with City any matter related to this proposal; or rn 4. any other expenses incurred by the Offeror(s) prior to date of award, if any, of the Agreement. _ The City shall not, in any event, be liable for any pre-contractual expenses incurred by c Offeror(s) in the preparation of its proposal. Offeror(s) shall not include any such expenses M as part of its proposal. a. U. a: G. Contract Award d Issuance of this RFP and receipt of Proposals does not commit the City to award a Purchase Order. The City reserves the right to postpone proposal opening for its own convenience, to accept or reject any or all Proposals received in response to this RFP, and Q to negotiate with other than the selected Offeror(s) should negotiations with the selected Offeror(s) be terminated. The City also reserves the right to apportion the award among two or more OFFEROR(S). A signed Vendor(Contractor)/ Consultant Service Agreement(VSA/CSA), along with a pre- performance meeting, outlining additional terms and conditions relating to performance, warranty, materials, goods, services, or other items as deemed necessary by the City, may be required prior to the commencement of the job. H. Acceptance of Order The successful Offeror(s) will be required to accept a Purchase Order in accordance with and including as a part thereof the published Request for Proposals, and the RFP documents including all requirements, conditions and specifications contained therein, with no exceptions other than those specifically listed in the written purchase order. 6 Packet'Pg. 174 I. Business License The City's Business Ordinance requires that a Business doing business with the City, obtain and maintain a valid City Business Registration Certificate during the terms of the Agreement. Bidder agrees to obtain such Certificate prior to undertaking any work under this Agreement. J. Local Vendor Preference The City of San Bernardino gives any formal or informal bid submitted by a local bidder a one percent(1%)credit for goods and materials,where labor and/or installation is incidental; and a five percent (5%) credit on Contractual services, for comparison purposes with other bidders, as authorized in the San Bernardino Municipal Code Section 3.04.125, and Executive Order 2003-1, respectively. For the purposes of this section, "local bidders" shall be bidders for which the point of sale of the goods, materials, or services shall be within the City limits of San Bernardino. U R L Y _ 0 U Z M M a. U- 4) E t U RS Y Q : E 8 k A I 7 PacketPg. 175 5.L.d SECTION 11. TECHNICAL SPECIFICATIONS U L U N ti 0 Co o. LL r C t V r Q i Packet Pg. 176 i a Technical Specifications—Server Hardware and Software and Network Hardware Maintenance 1. Contract: The City of San Bernardino requests Proposals for value-added,System Service and Technical Support for the existing server hardware and software and network hardware maintenance for the Information Services Department. The hardware and software included are listed under Item#4-"Description of Products and Service to Be Performed", Section-"Specification of Equipment"of this proposal. 2. Period of Contract: The period of this contract shall be for Annual requirements for Fiscal Year from 7-1-2014,or date of award whichever is later,through 6-30-2015. Contract may be extended for three single-year periods. Extension shall be contingent upon price adjustments, and level of professional services provided under this contract.Any and all extensions must be mutually agreed upon. c� L 3. Proposal of Bidders: 0 U The City reserves the right to qualify bidders. Bidders will be qualified by responding to this Request 3: for Proposal.The Request for Proposal will include information related to the bidder's ability to N fulfill the contract conditions. Proposal criteria shall include company history,capacity to perform, relevant experience, and other criteria relevant to providing services for the Information Services ; Department.A Qualified Bidder can be a reseller of services from the vendors list in Section 4 Co (below). a LL r 4. Description of Products and Service to Be Performed: Overview: ;g Q The Information Services department maintains a central network server facility that provides operation and support forthe City Website,various departmental LAN/WAN,and approximately 1400 desktop users. Central control over the server takes place at City Hall located at 300 North D Street,San Bernardino.The critical nature of the services provided by the Information Services department demand a vendor that can respond quickly with engineers qualified in a variety of equipment and software.The automated systems may require support on a 24-hour,7-day per week basis and response time is crucial to the operation of department personnel and/or the public. Service: Minimum requirements for service shall include ALL of the following:a)Vendor must have a local service and support facility capable of responding within 4 hours time on a 24 hour a day, seven days a week basis to the Information Services Headquarters located at 300 North D Street, San Bernardino where primary service and support staff resides. 9 Packet,Pg. 177 S.L.d b) Vendor should preferably have achieved the "Microsoft Solution Provider Partner"status at the local facility that will provide support.Verification will be a copy of the Solutions Provider Partner I.D.for local location. a. Include a copy with your RFP response. C) Vendor should preferably be an authorized VAR for HP and Dell hardware and Microsoft products. a. Include a copy with your RFP response. d) Vendor must have at least the following Certifications at the local facility: Microsoft Service and Sales Certification HP Networking Services HP and Dell Server Service Certification. a. Include copies of Certificates with your RFP response. L e) All engineers have to have been employed by vendor for the past 6 months,verification of o employment required. Subcontractors shall be required to meet the same technical U ' requirements as employees. N Resumes of these individuals and copies of their certification must be submitted with RFP response. 0 M Technical Expertise: a u_ Minimum requirements for technical expertise shall include ALL of the following: Please clearly identify which individuals in your organization are certified for the following E categories. Please provide copies of resumes for staff that possess qualifications as listed below. Include names of individuals, length of employment with your organization,experience, certificates Q held,copies of all applicable certificates they possess. These requirements have been established to ensure that adequate staffing is available at an engineering level at the vendor's local facility to meet all services needs on a 24 hour a day,7-day a week basis. 1. Support for Trend products must come directly from Trend Micro Inc. 2. Support for Symantec products must come directly from Symantec Software Inc. 3. Support for all Microsoft software and HP products must come directly from Hewlett Packard Inc. 4. Support for Dell products must come directly from Dell Inc. 10 Packet Pg. 178 Specification of Equipment: Equipment consists primarily of HP and Dell servers. Hewlett Packard and Cisco networking devices. The listing has a City reference name in braces,and the device serial#or service tag at the end of the line. A complete list of covered hardware and software follows: Hardware requiring service coverage 7 days 24 hours. Item#101 CISCO 7200 Series VXR Router 240 Coverage Item#103 J4138A HP9308 Core Network Chassis Item#104 {Ares} HP ML370 D239KF52D010 �— U fC Item#105 {Ascent}Dell PE1750 8WDMS51 b c 0 Item#106 {CVWS} HPDL380G5 USE808N7JZ U Item#107 {FSASSVR} Dell PE R710 JV7TBP1 Item#108 {PSGvCenter} Dell R805 7VWGM1 Cl) h Item#110 {Sbpdonline2} Dell PE2650 GH2N121 a M Item#111 {PSGserver-old}Dell PE2650 J4C3R51 a U. o! Item#112 {PSGKVM} Dell KVM J65MKK1 0 Item#113 {NIKE}PROLIANT DL380 G2 d205frwllO30 c� Item#114 {Yosemite}HP Proliant DL360 G5 USE734N75C Q Item#115 {FN-EPROCESS}HP DL380 D208FRW1K190 Item#116 {Telestaff}HP DL380G5 CTO Chassis USE724N9PR Item#117 {MDCWEB}HP DL360G5 4M CTO Chassis USE831N363 Item#118 {PDMEDIAGT}HPDL 38005 CTO Chassis USE808N71X Item#119 {DISCOVERII)HP DL360G5 4M CTO Chassis USE744N2N5 Item#120 {PSG}HP KVM Model TFT7600RKM US 2C47500XV 11 Packet Pg. 179 b Hardware requiring service coverage Monday through Friday 7:30 am to 5:30 pm. i Item#2 {Pollux}PROLIANT ML370 G2 d20ljsrlkll4 Item#12 {SecurusV3}Dell Poweredge 6850 9CPD7D1 I Item#13 {Sally}Dell Poweredge 1850 77HX61 Item#14 {FN-WEB}HP DL380 D20FRWlLL200 Item#16 {FN-CONTENT}HP LD380 D205FRWlLO31 Item#17 {Copperfire}Dell PE1400sc GYQ3K01 Item#33 {Venus}DELL POWEREDGE 2850 1HQ2Y61 Item#34 HP MS A30 Server Z5K9LMPX36 Item#35 fSbcadti2006} Dell PE6850 24GY191 ~ Fa u Item#39 {Linus}Power Vault 114T DAT ND 7MDVW51 c 0 Item#40 {Securus Tape}-Dell Powervault 110T 7GUWB1 U Item#41 {Securus Server}Dell Power Edge 2950 7PW87D1 Item#42 {Securus Storage}HP Storage Works MSA 20 E02ZMUlBH = CO Item#43 Securus Backup Exec Agent for VMware Virtual Infrastructure (to Co renew license key#09-A225-059 1-00) IL u_ Item#44 {Physical Comm}VSA Dell R710 8G5k1L1 c Item#45 {CommServ}Dell Power Edge 2950 BWZ58F1 E Item#46 {CityHostl}Dell Power Edge R805 8ZKJGMI Q Item#47 {CityHostl}Dell Power Edge R805 BZKJGM1 Item#48 {CityHost3}Dell Power Edge R805 9ZKJGM1 Item#49 {CityVMSwitchl}Dell Power Connect 6224 1JQRFHI Item#50 {CityVMSwitch2}Dell Power Connect 6224 GJQRFHI Item#52 {Sequoia}Dell Power Edge 2900 HHQ16G1 Item#53 {Redwood}Dell Power Edge 2900 JHQ16F1 Item#54 {Sierra}Dell Power Edge 2950 1FFPJD Item#55 {Denali}Dell Power Edge 2950 GHITVDI Item#56 {ALPR}HP DL380G5 CTO Chassis USE841N09P 12 5.L.d Item#57 {SBCARS-DIST)HP DL360G5 5160 2G Performance AP CN7815A5LL Item#58 {SBCADAS23}HP DL3GOG5 5160 2G Performance CN7820A18H Item#60 {SBRMSWQ75}HPDL360G5 4M CTO Chassis USE831N362 Item#61 {SBRMSTI75}HPDL380G5 CTO Chassis USE831N3BQ Item#63 {CVDS}HP DL38OG5 CTO Chassis USE808N7KO Item#65 {DIG MEDIA}HP ML370R04 800 ModX CTO USES23A5HW Item#66 PowerVault 220S(SCSI) H124091 Item#67 {Straw) HP Dc5ldOmt MT mxI551076 Item#68 {Yellowstone}HP Proliant DL360 G6 use05Onov8 Item#69 {Goose}HP Proliant DL360 G6 use019nOvm Item#70 {PSGStorage} HP StorageWorks MSA60 SGA8270093 L c 0 U Software Support: ITEM #301 NETSUITE BY TREND MICRO;SOFTWARE SUPPORT FOR 1400 USER LICENSES. INCLUSIVE _ OF THE FOLLOWING: EMANAGER,OFFICE SCAN, SERVER PROTECT,SCAN MAIL IWSS AND SPS 0 ITEM #302 IMSS BY TREND MICRO: SOFTWARE SUPPORT FOR 1400 USER LICENSES IL UL ITEM#303 SYMANTEC: BACKUP EXEC FOR 23 WINDOWS XP AND WINDOWS 2000 INTEL SERVERS ( 0 ITEM #304 SYMANTEC:SPECIAL AGENT FOR ORACLE. 1 SERVER v ca ITEM#305 SYMANTEC SPECIAL AGENT FOR SQL 5 SERVERS Q ITEM #306 SYMANTEC: SPECIAL AGENT FOR EXCHANGE. 1 SERVER ITEM#307 SYMANTEC:SPECIAL AGENT FOR LINUX. 1 SERVER ITEM#308 SYMANTEC:SPECIAL AGENT FOR WINDOWS 10 SERVERS ITEM#309 SYMANTEC:LIBRARY EXPANSION OPTION, ITEM #310 BLACKBERRY: BLACKBERRY ENTERPRISE SUPPORT(BES)TWO SERVERS WITH 123 USER LICENSES. ITEM#311 NEATSUITE BY TREND MICRO: CONTROL MANAGER. ENTERPRISE LICENSE. INCLUDED ITEM#312 UNDELETE. UN DELETE SUPPORT FROM DISKEEPER CORP. ITEM#314 MICROSOFT: BRONZE SUPPORT FOR WINDOWS 2000 THROUGH CORRECT O.S. 13 Packet Pg. 181 ITEM#315 MICROSOFT: BRONZE SUPPORT FOR EXCHANGE 2000 THROUGH CURRENT. ITEM#317 MICROSOFT: BRONZE ENTERPRISE SUPPORT FOR DESKTOP O.S.SUPPORT(2000,XP, VISTA, 7, 8) INCLUDED ITEM#318 MICROSOFT. BRONZE SUPPORT FOR SQL SERVER 2000. ITEM #319 MICROSOFT. BRONZE ENTERPRISE SUPPORT FOR MICROSOFT DESKTOP APPLICATIONS. ITEM#322 SYMANTEC: Backup Exec Agent for MSFT Exchange Win Per Server(S/N: M183017470) ITEM #323 SYMANTEC: Backup Exec 2010 Option Library expansion Win Server(S/N: M4163069823) ITEM #324 SYMANTEC: Back lip exec 2010 Option library expansion win server(S/N M9508963324) F= c� L .id O U ( N M ti 0 M a LL r C d s= V tt3 Q 14 Packet Pg. 182 5.L.d SECTION III. BID CONTENT AND FORMS c 0 U t!1 M O M fl. LL r C N E V fC a is Packet Pg. 183 III. BID CONTENT AND FORMS Proposer to enclose Proposal along with signed and dated Firm & Fixed "Fee Schedule" (in a separate SEALED envelope.) Are there any other additional or incidental costs that will be required by your firm in order to meet the requirements of the Proposal Specifications? Yes / No (circle one). If you answered "Yes", please provide detail of said additional costs: Please indicate any elements of the Proposal Specifications that cannot be met by your firm. Have you included in your proposal all informational items and forms as requested? Yes / No . (circle one). If you answered "No", please explain: 0 U N This offer shall remain firm for 120 days from RFP close date. _ w+ M Terms and conditions as set forth in this RFP apply to this proposal. o Cash discount allowable % days; unless otherwise stated, payment terms are: LL Net thirty (30) days. c In signing this proposal, Offeror(s)warrants that all certifications and documents requested E E herein are attached and properly completed and signed. c� w From time to time,the City may issue one or more addenda to this RFP. Below, please a indicate all Addenda to this RFP received by your firm, and the date said Addenda was/were received. Verification of Addenda Received Addenda No: Received on: Addenda No: Received on: Addenda No: Received on: 16 Packet Pg. 184 FIRM NAME: ADDRESS: Phone: Email: Fax: Authorized Signature: Print Name: Title: r c� IF SUBMITTING A"NO PROPOSAL", PLEASE STATE REASON (S) BELOW: v x M 0 M a U- r C d V R Q 17 Packet Pg.185 5.L.d I SUBCONTRACTOR'S LIST As required by California State Law, the General Contractor bidding will hereinafter state the subcontractor who will be the subcontractor on the job for each particular trade or subdivision of the work in an amount in excess of one-half of one percent of the General Contractor's total bid and will state the firm name and principal location of the mill, shop, or office of each. If a General Contractor fails to specify a subcontractor, or if he specifies more than one subcontractor for the same portion of work to be performed under the contract in excess of one-half of one percent, he agrees that he is fully qualified to perform that portion himself and that he shall perform that portion himself. DIVISION OF NAME OF FIRM OR LOCATION WORK OR TRADE CONTRACTOR CITY L .Y� _ 0 U co ti Print Name Signature of Bidder M a LL Company Name: r d Address: E c� r w a REJECTION OF BIDS The undersigned agrees that the City of San Bernardino reserves the right to reject any or all bids, and reserves the right to waive informalities in a bid or bids not affected by law, if to do seems to best serve the public interest. 18 "Packet Pg. 186 NON - COLLUSION AFFIDA VIT TO: THE COMMON COUNCIL, CITY OF SAN BERNARDINO In accordance with Title 23, United States Code, Section 112, the undersigned hereby states, under penalty of perjury: That he/she has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken action in restraint of free competitive proposal in connection with RFP F-14-35 . Business Name Business Address Signature of Offeror(s)X 0 U Place of Residence in x Subscribed and sworn before me this day of , 20— M 0 Notary Public in and for the County of State of California. a My commission expires 20 w c 0 E s R w a 19 Packet Pg. 187 �I 5.L.d SECTION IV. GENERAL EVALUATION CRITERIA L a+ 0 U M ti 0 M 0. LL w C d E S U fC Q w0 Packet Pg. 188 IV. GENERAL EVALUATION CRITERIA A. EVALUATION CRITERIA 1. Capabilities of Firm to Effectively Complete the Project Requirements - 35% Depth of Offeror(s)'s understanding of, and ability to manage, City's requirements; ability to meet task deadlines; utility of suggested enhancements or technical innovations. 2. Qualifications of Firm/Related Experience -45% Experience in providing services similar to those requested herein; experience working with public agencies; strength and stability of the firm; strength, stability, experience and technical competence of subcontractors; assessment by client references; qualifications of project staff; key personnel's level of involvement in performing related work; logic of project organization; adequacy of labor commitment. 3. Reasonableness of Cost and Price- 10% y ca Reasonableness of the individual firm-fixed prices and competitiveness of quoted prices with other proposals received; adequacy of the data in support of figures quoted; basis v on which prices are quoted. y 4. Completeness of Response - 5% Completeness of response in accordance with RFP instructions; exceptions to or deviations from the RFP requirements which the Offeror(s) cannot or will not c accommodate; other relevant factors not considered elsewhere. a. U_ 5. Local Vendor Preference-5% r As approved in Executive Order 2003-01--Offeror(s)'s which posses a fixed office or distribution point with at least one owner or employee located within the City of San Bernardino, and possessing all valid and current permits, and licenses required to c�c transact such business, including, but not limited to a City Business Registration q Certificate shall receive a five percent (5%) preference. [Unless contrary to Federal, State or Local Law (such as contracts for the construction of public works projects), or unless contrary to the requirements mandated by the funding source for such contractual services (such as the Federal Government or other source which requires award to the t lowest responsible Offeror(s.) B. EVALUATION PROCEDURE All proposals received as specified will be evaluated by City staff in accordance with the above criteria. Additional sub-criteria beyond those listed may be considered by the evaluators in applying the major criteria to the proposals. During the evaluation period, the City may require an on-site visit and/or tour of the Offeror(s)'s place of business. OFFEROR(S) should be aware; however, that award may be made without vendor visits, interviews, or further discussions. Packet Pg. 189 C. AWARD Depending on the dollar amounts of the offers received, City staff will either select the vendor best meeting the above-specified criteria or submit to City Council, for consideration and selection, the offer(s)judged by staff to be the most competitive. The City reserves the right to withdraw this RFP at any time without prior notice and, furthermore, makes no representations that any contract(s) will be awarded to any OFFEROR(S) responding to this RFP. The City expressly reserves the right to postpone proposal opening for its own convenience, to waive any informality or irregularity in the proposals received, and to reject any and all proposals responding to this RFP without indicating any reasons for such rejection. The City also reserves the right to award its total requirement among two or more OFFEROR(S) as City staff may deem to be in its best Interests. In addition, negotiations may or may not be conducted with OFFEROR(S); therefore, the proposal submitted should contain the OFFEROR(S) most favorable terms and conditions, since the selection and award may be made without discussion with any Offeror(s). D. TIE PROPOSALS c 0 U If the final evaluation scores (after applying the local preference allowance) result in a tie score, then the recommendation for award will be given to the local vendor. E. NOTIFICATION OF AWARD M OFFEROR(S)who submit a proposal in response to this RFP shall be notified regarding o the firm(s) who was awarded the agreement. Such notification shall be made within a reasonable time after the date the agreement is awarded. o. LL d E s .r Q 4 .A. Packet Pg. 190 E: S.L.d SECTION V. GENERAL SPECIFICATIONS v c 0 U M O M d LL Y Q� I_ U l4 f+ a Packet Pg. 191 V. GENERAL SPECIFICATIONS 1. Each proposal shall be in accordance with Request for Quotes (RFP) Number RFP F- 14-35. All specifications are minimum. Offeror(s)are expected to meet or exceed these specifications as written. Offeror(s) shall attach to their proposal a complete detailed itemization and explanation for each and every deviation or variation from the RFP specifications and requirements. Conditional Proposals, or those that take exception to the RFP specifications and requirements, may be considered non-responsive and may be rejected. 2. The City reserves the right to accept or reject any and all Proposals and to award a contract to the Offeror(s)whom best meets the City's requirements. This may include waiver of minor irregularities or discrepancies, or nonconformity to specifications in appropriate circumstances. Purchase shall be on a best buy basis after due consideration of all relevant factors, including but not limited to, workmanship, accessibility of parts and service, known evidence of manufacturer's responsibility and record, durability and known operational record of product and suitability as well as conformity to City needs and requirements. In all cases the best interest of the City shall prevail in all contract awards. 3. The City of San Bernardino reserves the right to purchase more or less than the U quantities specified at unit prices proposal. 4. Proposals shall be firm offers, subject to acceptance or rejection within 120 days v minimum of the opening thereof. 5. Regular dealer. No Offeror(s) shall be acceptable who is not a reputable manufacturer or dealer of such items as submitted for proposal consideration. 3: 8. All materials, workmanship and finish entering into the construction of the equipment = must be of the best of these respective kinds and must conform to the character of the M equipment and the service for which it is intended to be used and shall be produced by o use of the current manufacturing processes. "Seconds",factory rejects, and substandard goods are not acceptable. °- 7. Each Offeror(s)shall submit with their proposal a copy of the proposed product specifications, complete detailed drawings, and other descriptive matter in sufficient detail to clearly describe the equipment, materials and parts offered. m 8. Manufacturer and/or Contractor shall defend any and all suits and assume all liability for any and all claims made against the City of San Bernardino, or any of its officials or coo agents for the use of any patented process, device or article forming a part of equipment Q or any item furnished under the contract. 9. Each Offeror(s) must state in their proposal the guaranteed delivery date of product and/or services in number of calendar days from the date of contract execution by the City of San Bernardino, time is of the essence relative to this contract. Contractor shall prosecute the work continuously and diligently and shall deliver the items at the earliest possible date following the award of the contract. 10. Each Offeror(s) shall list in their proposal all factory, manufacturer's and/or dealer's warranty and/or guarantee coverage and shall submit such written documents evidencing the same attached to the proposal 11. Successful Offeror(s) (Contractor) shall furnish and deliver to the City complete equipment as proposed and awarded, ready for installation and fully equipped as detailed in these specifications. 12. Price shall be quoted F.O.B. San Bernardino(all transportation charges shall be fully prepaid), and shall include all discounts. Proposal shall include California sales tax, where applicable, (effective January 1, 2013) computed at the rate of 8.25%, this will normally be shown as a separate line item on the price form. Packet Pg. 192 13. City shall make payment within thirty (30) days after the complete delivery and h f San Bernardino and receipt of the acceptance of the specified items by the City o p Contractor's priced invoice. 14. All "standard equipment" is included in any proposal. OFFEROR(S) furnishing Proposals under these specifications shall supply all items advertised as"standard" equipment even if such items are not stipulated in the specifications, unless otherwise clearly excepted in the proposal. 15. The items which the Offeror(s) proposes to furnish the City must comply in all respects with the appropriate safety regulations of all regulatory commissions of the Federal Government and the State of California, whether such safety features and/or items have been specifically outlined in these specifications or not. % Contractor delivering equipment pursuant to this RFP specifications shall guarantee that equipment meets specifications as set forth herein. If it is found that equipment delivered does not meet requirements of these specifications the Contractor shall be required to correct the same at their own expense. 17. By submitting a proposal, each Offeror(s) agrees that in the event complete delivery is not made within the time or times set forth pursuant to this specification, damage will be sustained by the City, and that it is, and will be impractical and extremely difficult to, ~ ascertain the actual damage which the City will sustain in the event of and by reason of U M such delay. ts. In case the delivery of the items under this contract is delayed due to strikes, injunctions, v government controls, or by reason of any cause or circumstance beyond the control of the Contractor, the time for delivery may be extended (in the City's sole discretion) by a number of days to be determined in each instance by mutual written agreement between the Contractor and the Purchasing Division of the City of San Bernardino. The City shall = not unreasonably refuse such extension. M 19. Contract. Each proposal shall be submitted and received with the understanding that c acceptance by the City of San Bernardino of proposal in response to this solicitation shall constitute a contract between the Contractor and the City. This shall bind the a Contractor to furnish and deliver at the prices proposed and in complete accordance with all provisions of RFP F-14-35. In most cases the basis of award will be the City's standard purchase order that may or may not incorporate this solicitation by reference. 20. Prohibited interest. No member, officer, or employee of the City or of any agency of the M City during his tenure or for one year thereafter shall have any interest, direct or indirect in this contract or the proceeds thereof. Furthermore, the parties hereto covenant and Q agree that to their knowledge no board member, officer or employee of the City has any interest, whether contractual, non-contractual, financial or otherwise, in this transaction, or in the business of the contracting party other than the City, and that if any such interest comes to the knowledge of either party at any time, a full and complete disclosure of all such information will be made in writing to the other party or parties, even if such interest would not be considered a conflict of interest under Article 4(commencing with Section 1090)or Article 4.6 (commencing with Section 1120) of Division 4 of Title I of the Government Code of the State of California. ( r ( t Packet>Pg. 193' 5.L.d 21. One Document. These specifications, the Request for Proposal, RFP F-14-35 the Contractor's proposal, any written agreement executed by the parties,the purchase order and all documents referred to in the complete specifications and purchase order, and all written modifications of said documents shall be construed together as one document. Anything called for in any one of said documents shall be deemed to be required equally as if called for in all. Anything necessary to complete the work properly shall be performed by the contractor, whether specifically set out in the contract or not. All sections of the specifications shall be read as constituting a whole and not as an aggregation of individual parts, and whatever is specified in one section shall be construed as applying to all sections. 22. The City of San Bernardino reserves the right to accept or reject any and all Proposals. 23. Prompt payment. Each Offeror(s) may stipulate in their proposal a percentage prompt payment discount to be taken by the City in the event the City makes payment to the Contractor within ten (10)working days of receipt of material and approval of invoice. For the purpose of this provision, payment is deemed to be made on the date of mailing of the City check. NOTE: prompt payment discounts will only be used during proposal evaluation in the case of ties. 24. Inquiries. Technical questions may be sent via fax to 909-384-5043, or email: F= sanchez_va @sbcity.org. The answers to material questions will be provided in writing by Addendum(s)to all potential Offeror(s) by a posting to the City's website. o 25. Proposal/Fee Schedules. No proposal will be acceptable unless fees/prices are U submitted on the pricing forms furnished by the contractor herein, and all required forms 3: are completed and included with proposal. Deliver all Proposals, SIGNED and SEALED, to the Purchasing Division, Finance Department at 300 North "D" Street, 4t' Floor, City Hall, San Bernardino, California 92418. CLEARLY MARK THE RFP SPECIFICATION = TITLE: Server Hardware and Software and Network Hardware Maintenance and NUMBER RFP F-14-35 ON THE OUTSIDE OF THE ENVELOPE. °, 26. Time. All Proposals must be received in the Purchasing Division no later than 3:00 PM, PST May 12, 2014, where at such time and said place Proposals will be publicly opened, examined and declared. Any proposal may be withdrawn by Offeror(s) prior to the above scheduled time for the opening of Proposals. Any proposal received after that time and date specified shall NOT be considered. E 27. The City of San Bernardino reserves the right at its own discretion to award separate U contracts for each category, or to award multiple contracts, or to award one contract for furnishing and delivering of all equipment and/or services in all categories. a 28. Equipment. In the purchase of equipment, Contractor shall be required to furnish one (1) OPERATORS MANUAL and one (1) PARTS MANUAL for all equipment proposal. 29. In submitting a proposal to a public purchasing body, the Offeror(s) offers and agrees that if the proposal is accepted, it will assign to the purchasing body all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (U.S.C. Sec 15)or under the Cartwright Act(Chapter 2, commencing with Section 16700 of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or services by the Offeror(s)for sale to the purchasing body pursuant to the proposal. Such assignment shall be made and become effective at the time the purchasing body tenders final payment to the Offeror(s). Packet-Pg. 194 d L 30. Contractor shall indemnify, defend and hold City, its officers, employees and agents harmless from any claim, demand, liability, suit,judgment or expense (including, without limitation, reasonable costs of defense) arising out of or related to Contractor's i performance of this agreement, except that such duty to indemnify, defend and hold harmless shall not apply where injury to person or property is caused by City's willful misconduct or sole negligence. The costs, salary and expenses of the City Attorney and t members of his office in enforcing this Agreement on behalf of the City shall be a considered as"attorney's fees"for the purposes of this paragraph. 31. While not restricting or limiting the foregoing, during the term of this Agreement, Contractor shall maintain in effect policies of comprehensive public, general, and automobile liability insurance, in the amount of$1,000,000 combined single limit, and statutory worker's compensation coverage, and shall file copies of said policies with the City's Risk Division prior to undertaking any work under this Agreement. The policies shall name the City as an additional insured and shall provide for ten-(10)day notification to the City if said policies are terminated or materially altered. in 32. �n�T� � �i orornonnn nir� Pnnin ni a r�, r� ,t. f .,..,n_be . cld 0 Of t196 PF@PE)S the nontrant F'S faithful pedofi4a­ -11 this- eofltFaet Said- S-K-ifety shall be h;o approval of the E3 T V L shall have a rating in Best's o U most recent insurance guide of"A" or better. 33. Written contract documents, duly authorized and signed by the appropriate authority, constitute the complete and entire agreement(s)that may result from the RFP. 34. City may, at its discretion, exercise option year renewals for up to 2 years, in one-year x increments. M 35. By submitting a proposal, Offeror(s)warrants that any and all licenses and/or c certifications required by law, statute, code or ordinance in performing under the scope and specifications of this RFP are currently held by Offeror(s), and are valid and in full LL force and effect. Copies or legitimate proof of such licensure and/or certification shall be a: included in Offeror(s)'s response. Proposals lacking copies and/or proof of said licenses and/or certifications may be deemed non-responsive and may be E reiected. 36. Once the award has been made and prior to the commencement of the job, the City's c Municipal Code (M.C. 5.04.005) requires that a Business doing business with the City, a obtain and maintain a valid City Business Registration Certificate during the term of the Agreement. 37. Vendor(Contractor)/Consultant services agreement(s) (VSA/CSA). A signed vendor/Consultant service agreement may be required between both parties prior to commencement of the job. 4 Packet Pg. 195 5.L.e "EXHIBIT C City of San Bernardino --. pl, RFP$F-14-,3$Server Hardware and Software and Network Hardware Maintenance r r San Bernardino By _ Computers, Y F- { O M I- C) m y C O Q N O Q a z Y I_ V M Y Q S V A 1,-;c>r11)u e3 S, Inc. ssitc'k 196 NPA Computers,Inc. Pa0c I of 74 a v 0 U N M ti 0 M a� N c O O_ N CD Q Z r+ G d E U R t+ a+ Q Packet Pg. 197 City of San Bernardino RFP F 14-35 Server Hardware and Software and Network Hardware Maintenance May , 2014 City of San Bernardino 300 N. "D"Street, 4th Floor San Bernardino, CA 92418 RE: RFP #F-14-35 Dear Sir/Madam: Please find the enclosed proposal for RFP F-14-35• We have carefully reviewed the specifications and requirements for this contract and understand the services required as well as the vendor expectations from the City of San Bernardino. Within the proposal we have outlined how NPA Computers will meet the requirements of the Server Hardware and Software and Network Hardware Maintenance bid. Our team will provide service support and service updates as they collaborate with our internal helpdesk to ensure critical services meet the contractual requirements. o V G Our prior experience with the City of San Bernardino along with our other Government 5: Agency accounts gives us a full insight into the service needs and critical demands of the co en-Oronment. With over 35 years of experience servicing local Government agencies,we feel NPA can provide exceptional services under this contract by combining key in-house personnel as well as our experienced network engineers and technicians. o M We look forward to the opportunity to work with the City of San Bernardino. If you have 4 any questions or need further clarifications,please feel free to contact me. o CL Cn CD d NdseterAr'oniadis Z d r CEO d NPA Computers,Inc. (631) 467-2500 x234 peter Pnpacomputers.com Packet Pg. 198 NPA Computers,Inc. Pages of v City of San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance PrqJecA Approach The City of San Bernardino is seeking an experience vendor for Server Hardware and Software and Network Hardware Maintenance. NPA's previous relationship with the City of San Bernardino gives us a working knowledge of the IT environment and the staff and maintenance requirements under this contract. Our technicians will receive, respond to and update calls for server,software, and network hardware problems. Our team of field engineers can effectively service all calls for the City of San Bernardino. These technicians will receive their calls from our helpdesk and will be deployed to the appropriate locations in a timely manner. Each engineer will carry with them a kit of common spare parts for each piece of equipment covered in their service area. Upon receiving the call,the engineer will arrive onsite with the required service level ~ agreement(SLA) and being performing repair until completed and signed off by an agency representative on the service ticket. O U ® Review current business process and conduct needs assessment with 3 customer N Document system requirements and hardware problems Assess hardware and software and network requirements M ti O N C O C N Q a z c E 0 �o a Packet Pg. 199 NPA Computers,Inc. Page 4 Of 1:3 City of San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance �p 7N',013 fa,et 4kfN_-,_: 8 1 R NPA currently employs more than 48 people. Our field service department alone consists of 30 field service technicians surrounding the metropolitan area and xo technicians within the City. We maintain the highest standards in our hiring practices to ensure experienced and properly trained personnel, and continue to enhance our technical capabilities through continued education and recertification. Z U l9 L Y The President and CEO of NPA Computers is Mr. Peter Aroniadis. He directly administers and oversees the day-to-day operations of NPA while maintaining continual Cn contact with our clients to ensure customer satisfaction. He will oversee this account, as x he does for all accounts. Under his immediate direction are the Field Service Manager, M Mr. Anthony Eleftheriou, and your designated Account Manager, Mr. John Brouillard. M The Field Service Manager will be supervising the dispatching of all Agency service calls y to make certain that response times are prompt and services are of the highest caliber. 0 a Together,the Field Service Manager and the Account Manager will continuously monitor the Agency's calls and track each technician's progress throughout the day. a z Y QD E U Y Y Q Packet'Pg. 200 NPA Computers,Inc. Paae S of 13 5.L.e City o f San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance : Duet anag r t This contract's management team will be compromised of three main managers and one support manager. Peter Aroniadis The President of NPA Computers is Mr.Peter Aroniadis. He directly administers and oversees the day-to-day operations and planning at NPA. .Key Duties and Responsibilities: Overall management of NPA Computers,Inc. m Maintain key business alliances with partners and customers. Develop and implement corporate policies. Oversee current operations. Develop and implement corporate strategies. o ® Govern contracts, assets and capital. U John Brouillard Cl) The Account Manager assigned for this contract is Mr.John Brouillard. He is directly responsible for overseeing customer satisfaction,results,contractual obligations and all requirements as agreed by contract and proposal. o Key Duties and Responsibilities: y • Maintain continual contact with key personnel. o • Ensure smooth transition of services as agencies switch under NPA service. C • Coordinate conference calls regarding contract performance. • Address and correct issues relating to services,personnel and reporting. a • Act as an immediate escalation point of contact for agency issues. z • Provide service and support information as needed. • Maintain and build relationships with Subcontractors performing services under E F this Bid. w a Anthony Elef theriou The Field Service Manager is Mr.Anthony Eleftheriou. He directly manages services related to all of our government contracts. He also oversees the helpdesk and depot operations. Key Duties and Responsibilities: Ensure the 3 key operational areas (field staff,helpdesk staff and depot staff)act as a cohesive unit to provide uninterrupted services to our customers. ® Oversee field scheduling and operations. • Ensure technicians maintain current certifications and training. • Address and resolve customer issues. 0 Maintain relationships with distributors,vendors and OEM partners. m Coordinate with Account Management to address service and support issues. Packet Pg.201 NPA Computers,Inc. Prcvv 6 of 1, City of San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance • Coordinate 24-hour operations. • Assist in hiring key personnel for projects and contracts. i John Brouillard.(Account Manager): 751 Coates Ave Holbrook,N.Y. 11741 631-467-2500 x227 Anthony Eleftheriou (Service Manager): 751 Coates Ave Holbrook,N.Y. 11741 631-467-2500 x236 L 0 Julianne Wernau (Inside Sales Rep): � 751 Coates Ave in Holbrook,N.Y. 11741 631-467-2500 x1 ti C) M In an escalation procedure that is more thoroughly detailed,the management team's cell numbers, escalation procedures and staff contacts will be listed. y (D a a z c p a) E a Packet Pg.202 Page 7 0 . ,- NPA Computers,Inc. 5.L.e Y v L Y O U N 'S Cl) AF N ti 0 N C O O. N Q a z a� E U Y Y Q Packet Pg. 203 S.L.e City of San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance Vc,ador Qualifications and Prqject Experience NPA Computers, Inc. is a computer maintenance company providing on-site maintenance services on all types of computer equipment from PC's and printers to communications and mainframes, specializing in the maintenance and network support of LANs and WANs. NPA currently services over Soo accounts covering many different types of businesses including government agencies, townships, school districts, large corporations, nationwide retailers, hospitals, utility companies and Wall Street firms. We have had much exposure in LAN/WAN environments and acknowledge the importance that high quality maintenance has in these systems. We fully understand the critical en-6ronment in which these systems operate and have extensive experience in exceeding the demands and requirements of maintenance contracts. We have been in business for over 35 years and have earned an outstanding reputation in the field through honest, hard work and exceptional performance. We 1P have the ability to perform in, and the resources to maintain critical data and application c0 systems in high-priority environments. Each of our accounts contain a wide variety of U computer equipment from many different manufacturers whose efficient operation is of N critical importance. NPA's skilled services are uniquely complimented by an inventory of over 30,000+ spare parts and a depot facility that diagnoses, repairs, and tests = equipment to OEM specifications. Our technical staff is fully trained and certified in all areas of computer diagnostics, data recovery, and repair. Realizing that all businesses have different requirements,we offer a full scope of computer repair services with the unique capability 0 0 of tailoring our maintenance contracts to meet the specific needs of each customer. We offer several levels of service contracts from T&M,preventive maintenance, depot repair, telephone/helpdesk support, consulting services and disaster recovery facilities. We a handle installations, relocations,upgrades, swaps, and trade-ins. Since its establishment Z in 1978, NPA Computers has incorporated highly trained and certified technicians with turnkey resources and suppliers to provide both preventative and timely services d E throughout the United States. r Our corporate focus and strategy is to provide high-end mission critical a enterprise wide maintenance solutions. By focusing on supporting multiple product lines in a heterogeneous network environment, our sales and technical staff have an in- depth knowledge in a broad spectrum of technology that ultimately benefits the customer. Our combination of services that provide appropriate and cost effective maintenance and service support are considered the essential competitive edge of the future. As will be demonstrated in the pages to follow,NPA has the experience,technical capability and the resources to efficiently service this account. The experience of our technicians and the quality of our references can assure the City of San Bernardino that NPA is a reliable and capable choice. Packet Pg.204 .Page 9 ATPA Comvuters.Inr.. 5.L.e City of San Bernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance Microsoft Solution Provider ID# 2003563 Microsoft Agreement #V1134049 PIP Outlet ID* 8288100001 Partner ID#V13959 Services being provided by SIP Direct Services. OEM has all the ~ necessary certifications for services and support. Y 0 Microsoft Service and Sales Certification U HP Networking Services x HP/Compaq Server Service Certification M ti C) d c 0 CL as a a z r c a� E w Y a P g. 205 NPA Computers,Inc. Page xo of 2. 5.L.e City of San Bernardino RFP�1'-14-35 Server Hardware and Software and Network Hardware Maintenance 1. Company Name: New Jersey Transit Description: Data center support and maintenance services for printers and servers (240 response) Contact Person: Ron Smith,Manager of Network Services Email: rdsmith @njtransit.com Address: 1 Penn Plaza, 1st Floor,Newark,NJ 07105 Telephone: (973)491-8197 Company Name: NYC Health and Hospitals Corporation Description- Data center relocation services, PC & Server Maintenance,Networking = Services o U Contact Person: Lou Riccardi, Senior Director of Computer Operations Email: loumccardi @nychh.org Address, 1400 Pelham Pkwy S, Bronx,NY 10461 Telephone: (718) 794-2499 M ti O Company Dame: Town of Hempstead N Description: Maintenance and repair services for servers, PC's,printers on a 240 9x5 a basis v, Contact Person: Steve Lettis, Technical Operations Manager � Email: Q c. Address: 1 Washington St, Hempstead,NY 11550 Z Telephone: (516) 812-3216 E s 4. w Company Dame: Seaford School District a Contact Verson: pied Kaden, Director of IT Address. 1575 Seamans Neck Rd, Seaford,NY 11783 Telephone: (516) 592-4367 5. Company Dame: Huntington School District Contact Person: Noreen Heffernan,Data Processing Executive Address: 50 Tower St, Huntington Station,NY 11746 Telephone: (631) 812-2390 Packet Pg.206 iw'A Computers,.Inc. Pane 11 of 11 City of San Bernardino .RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance s Call Center Location: 751 Coates Ave, Holbrook New York i burin regular business hours > Calls for service are logged in at our main office and dispatch center in Holbrook by calling t-800-USE-NPA4(i-800-873-6724),or(631)467-2500. t > Be prepared to provide: Date and Time of Malfunction Location of Equipment Specific Type of Equipment F Brief description and location of the problem Contact name and phone number r c A call log-in number will be assigned. This number will be used to track the v progress of the call through completion. An engineer is dispatched within the guaranteed response time. If the engineer is unable to make the required response time due ti to any situations that may arise, he will notify our call center. Upon notification the call center will immediately dispatch a N second technician nearby. o CL The equipment is repaired within the required repair time. a • If within r hour a technician has not been able to complete 50%of Z the repair or is having difficulty determining the problem then the call is escalated. A second technician will be either d dispatched or provide phone support to assist in diagnostics or E repair. r a • If the technician is still unable to repair the equipment within the necessary repair time, the technician will call in to our call center and request that a standby technician deliver a full unit. The unit will be replaced and taken back to our depot facility for repair (with the authorization of the Agency). Part will be repaired in house and returned at your Agency's earliest convenience. The call is completed and closed once the equipment has been returned in full functioning condition. ai Packet Pg.207 NPI Commtvrs,Inc. Paqe 12 5.L.e City of.SanBernardino RFP$F-14-35 Server Hardware and Software and Network Hardware Maintenance After regular business hours > Call x-800-USE-NPA4 (1-800-873-6724), or(631)467-2300. 3�- The recording will provide you with the option number for the 24 x 7 help desk. The NPA engineer on-call will contact the service manager and discuss the trouble ticket. The on-call engineer(s) will be contacted and dispatched after receiving the detailed information. ➢ A call number will be assigned and the call will be completed and closed as outlined previously. > Escalation procedures are followed in the same process as regular business hours. Web Enabled Call Logging&Tracking R L Y By logging into our web site www.npacoMputers.com under the members section, calls ° can be logged in our call logging system. Once you have been logged in you are presented with the following options: N 1. Select a Location—Switch to specify which locations inventory will be = serviced. M 2, View Contract Information—Specifies what items are covered and their M required response times 3. View Inventory—View entire inventory currently under maintenance y 4. Record New Job —Enter a new trouble ticket. 0 3, View Jobs —Review currently open and/or closed jobs. 6. Job Lookup—Immediately check status of a call using the call logging number. a a z Calls logged through our web interface come into our helpdesk database and appear under new call escalations. The helpdesk will assign an engineer to the call and schedule E an arrival time for that technician.As call status changed throughout the time of service, it is immediately updated. This status can be viewed at anytime by just logging into our a web site. Upon contract award NPA will require an inventory breakdown by location. Our helpdesk will enter each item under its proper location. Once completed,entering new calls will be as simple as selecting the location and then selecting the equipment requiring service that is listed under that location. Q Packet Pg.208 NPA Computers,Inc. Paae i3 of r, Ac tee'® CERTIFICATE OF LIABILIW INSURANCE DATE(MMIDDiYYYY) 5/6/2024 THIS CERTIFICATE IS ISSUED AS A [NATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER, THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE.OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER NAMEcT Jacqueline Dobbins 1Brewster, .Allen, Wichert, Inc. PHONE (631)661-6060 (631)661-6640 400 Montauk Hwy. EiMSE, A1C.Nc; !Suite 106 West ISlip 11795 INSURERS AFFORDING COVERAGE NAIC# INSURER A:Travelers Indemni CO 25658 i11`suRED INSURER B:Phoenix Ins CO 25623 INPA COMPUTERS INC. , NPA SYSTEMS INC. wsURERC:Travelers Ins Co kt—RONAS C0J'e4ERCIAL SERVICES INSURER D: {751 Coates .Avenue, INSURER E: IHolbrook NY 11741 INSURERF COVERAGES CERTIFICATE NUMBER:13-14 GL,Auto,Umb, WC REVISION NUMBER: N i THIS IS TO CERTIF.'THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD I- I INDICATED NOTL I HSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH TH'S CERTFI :rE MAY 5H ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, � tVC ! EXCLUSI.,NS F ND CONDITIONS OF SUCH POLICIES,LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. i- 1:a`'R j LTR TYPE OF INSU RANCE ADDL SUBR POLICY EFF 0D POLICY EXP POLICY NUdBER d 1 DDIYYYY LIMITS r O GENERAL LIABILITY = V EACH OCCURRENCE $ 1,000,000 X CON:MERCIAL GE*FERAL LIABILITY DAMAGE TO RENTED PREMISE Ea occuiTence) S 300,000 { A CLAIMS-MADE OCCUR PP15P30891 6/2212013 6/22/2014 MED EXP(Any one person) S 10,0-00 Ii X Contractual Liability PERSONAL&ADV INJURY S 1,000,000 i GENERAL AGGREGATE S 2,000,000 GEN'L AGGREGATE LIMIT-PPLIES PER: Cl) PRODUCTS-COMP/OPAGG S 2,000,DOO ti PRO C X POL'.3Y LOC S V AUTOMOBILE LIABILITY (Ea OMaBIN eD1SINGLE LIMIT S 1,000,000 Ai,Y; NON -COLLUSION AFFIDAVIT TO: THE COMMON COUNCIL, CITY OF SAN BERNAR©INO In accordance with Title 23, united States Code, Section 112, the undersigned hereby states, under penalty of perjury: That he/she has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken action in restraint of free competitive proposal in connection with RFP F-14- 5 . Business Name 1\)? CO i Business Address 'D G o Signature of Offerors)X L x Place of Residence M ti O ub cribed and sworn before me this day of 24I . J c Notary Public in and for the County of S U (--UL IC_ , State o r - � ( 0 CL U) My commission expires Gtr a 41. , 20 a � a z E a MARY MCCARTHY NOTARY PUBLIC,STATE OF NEW YORK No.01rLC6102078 QUALIFIED IN SUFFOLK COUNTY MY COMMISSION LXPiRES NOV. 24, 2r 15 19 Packet Pg.210 SUBCONTRACTOR'S LIST As required by California State Law,the General Contractor bidding will hereinafter state the subcontractor who will be the subcontractor on the job for each particular trade or subdivision of the work in an amount in excess of one-half of one percent of the General Contractor's total bid and will state the firm name and principal location of the mill, shop, or office of each. If a General Contractor fails to specify a subcontractor, or if he specifies more than one subcontractor for the same portion of work to be performed under the contract in excess of one-half of one percent, he agrees that he is fully qualified to perform that portion himself and that he shall perform that portion himself. DIVISION OF NAME OF FIRM OR LOCATION WORK OR TRADE CONTRACTOR CITY c� L i/ d U in l M ti 0 v Print Name gnature of Bidder o a w a� Company Name: �� �� a Address: Avt1� k m F ca r REJECTION OF BIDS a The undersigned agrees that the City of San Bernardino reserves the right to reject any or all bids, and reserves the right to waive informalities in a bid or bids not affected by law, if to do seems to best serve the public interest. i i 18 Packet Pg. 211 L.e 751 Coates Ave,Holbrook,NY 11741 (631)467-2500 4 1-800-USE-NPA4 FAX(631)467-5609 www.npacomputers.com May 10, 2014 City of San Bernardino Soo N. "D"Street,4th Floor San Bernardino, CA 92418 P # F-14-85 D. "r Sir,/Madam: \TA Cimputcrs, Inc. agrees to maintain our proposal for 120 days. Further,if we are awarded ter,ccxi trac , we agree to abide by this Proposal for a period of one year from the date fixed for opening of Proposal in the request for Proposal, and it shall remain binding upon us. 0 v We understand that you are not bound to accept any Proposal you may receive. � Date: 8 M Signature: c M Printed Fame: Peter Aroniadis c 0 CL Title: CEO � a z c a� ;_ t Q 751 Coates Ave,Holbrook,NY 11741 =Phone:631-467-2500°www.npacomputers.com Packet Pg.212 S.L.e III. BID CONTENT AND FORM Proposer to enclose Proposal along with signed and dated Firm & Fixed "Fee Schedule" (in a separate SEALED envelope.) Are there any other additional or incidental costs that will be requirekby your firm in order to meet the requirements of the Proposal Specifications? Yes / Wd (circle one). If you answered"Yes", please provide detail of said additional costs: PleaE�) indicate any elements of the Proposal Specifications that cannot be met by your firm, _ E= L i� 0 Have you included in your proposal all informational items and forms as requested? ` / U No . (circle one). If you answered "No", please explain: M This otter shall remain firm for 120 days from RFP close date. M m Terms and conditions as set forth in this RFP apply to this proposal. c 0 CL C ash discount allowable % A days; unless otherwise stated, payment terms are: Net thirty (30) days. Q a In signing this proposal, Offeror(s)warrants that all certifications and documents requested Z herein are attached and properly completed and signed. E From time to time, the City may issue one or more addenda to this RFP. Below, please indicate all Addenda to this RFP received by your firm, and the date said Addenda was/were w received. a Verification of Addenda Received Addenda No: Received on: Addenda No: 5eceived on: Addenda No: \ �4eceived om 16 Packet Pg.213 5.L.e SECTION 1. INSTRUCTIONS TO OFFEROR(S) L O U N 2 Cl) ti 0 m N C O Q N d Q a z _ E s U ca 2 Packet Pg. 214