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HomeMy WebLinkAbout07.L- Police Department RESOLUTION (ID #2321) DOC ID: 2321 A CITY OF SAN BERNARDINO—REQUEST FOR COUNCIL ACTION Agreement/Contract From: Vicki Cervantes M/CC Meeting Date: 04/15/2013 Prepared by: Vicki Cervantes, 909-388-4912 Dept: Police Ward(s): All Subject: Resolution of the Mayor and Common Council of the City of San Bernardino Authorizing the Execution of a Contract and Issuance of an Annual Purchase Order for Three Years, with Three One-Year Renewal Options, to Phoenix Group Information Services for Parking Citation Processing. (#2321) Current Business Registration Certificate: No Financial Impact: Account Budgeted Amount: 60,000.00 Account No. 001-210-0081-5502-0000 Account Description: Contractual Services in Traffic Balance as of: 03-05-13 $10,953.02 Balance after approval of this item: $10,953.02 Please note this balance does not indicate available funding. It does not include non-encumbered reoccurring expenses or expenses incurred,but not yet processed. Motion: Adopt the Resolution. Synopsis of Previous Council Action: 01/22/13 Resolution 2013-8 Authorizing and directing the city manager to issue a request for proposals (RFP) for parking citation processing services. 05/05/08 Resolution 2008-147 Authorizing an increase to purchase order No. 208043 by an additional $15,000 for parking citation processing services with Phoenix Group. 04/02/07 Resolution 2007-110 Authorizing the execution of a contract with and issuance of a purchase order to Phoenix Group Information Systems for parking citation processing. 05/22/02 Resolution 2002-133 Amendment of agreement 01-124 with the City of Inglewood relating to the processing of parking citations. 07/07/99 Resolution 1999-210 Execution of an agreement with the City of Inglewood for processing parking citations. Background: Prior to June 2010, Parking Enforcement Services were run through the Facilities Management Department. In 1994, AB 408 was passed decriminalizing parking citations and the City contracted with Parking Enforcement Technology for the issuance of electronic citations, and Data Ticket for out of state collections. In 1999, Facilities Management determined it was cost prohibitive to keep the processing program operating due to the year 2000 conversion. At that time, a contract was issued to the City of Inglewood for the processing of parking citations. Updated: 4/9/2013 by Linda Sutherland A Packet Pg.370 7.L 2321 In 2007,the City of Inglewood made the decision to outsource services and it was determined the City should look for a new vendor. After researching vendors that work in the field of citation processing, it was determined that Phoenix Information Systems was the best choice for our City at that time. In April 2007, Phoenix Group Information Systems was given a contract by the City for parking citation processing. This was a three-year contract,which has since expired. Phoenix Group Information Systems has continued to process our parking citations, as agreed upon in our previous contract on a month to month basis even though our contract with them has expired. Responsibilities for parking enforcement services was transferred to the Police Department in June 2010. In 2012,police personnel completed a staff study on this item and determined that outsourcing parking enforcement services is much more cost effective than obtaining equipment and hiring personnel. Using 2011 data, the average monthly amount of fines collected and later deposited into the General Fund by Phoenix Group was $50,159. Under the current method for processing parking citations, two months'revenue covers costs for the annual services agreement with Phoenix Group. Conversely,the City would see less annual revenue, due to the increase in personnel burden, if it were to process parking citations, collect fines, and provide customer service support. This information was presented to Council in January 2013, as documented in Resolution#2013-8. Based on the information provided in this Resolution, Council approved issuing a Request for Proposal (RFP) for parking citation processing services. We received bids from the following five parking citation processing vendors: I Inglewood Citation Management Service of Inglewood, CA Phoenix Group Information Services of Santa Ana, CA Data Ticket of Newport Beach, CA Turbo Data of Tustin, CA CiteZone.com of Laguna Hills, CA Each vendor was evaluated based on the proposals they submitted. This information was compared to Section II of the RFP,provided by the City,which lists the scope of work they were requested to bid on,referenced in Attachment 1. Bids were evaluated in five areas: Capabilities of Firm; Qualifications/Experience; Reasonableness of Cost/Price; Completeness of Response; and Local Vendor Preference. Scores from four raters were totaled and averaged,which is noted on the score sheet,marked as Attachment 2. The bid submitted by Phoenix Group Information Systems was rated highest of the five bids received. (See Attachment 3 for the Phoenix Group Information Systems bid). Phoenix Group Information Systems has been in the parking citation processing business since 1988. They offer a full-service solution to their customers, encompassing a web-based citation inquiry,payment, and administration system. They offer 24-hour telephone service, integrating an Individual Voice Response(IVR) system, where callers can check the status of their citation, their adjudication, and/or make payments over the phone. They have a fully staffed customer service department to handle telephone inquiries during regular business hours. They handle and process payments into a City account, and do not co-mingle funds from other agencies. Because their service is web-based in real time, constituents who are not satisfied with the response from Updated:4/9/2013 by Linda Sutherland A I Packet Pg. 371 2321 their customer service desk could be forwarded to a customer service representative at the City for difficult or complicated issues. Currently,the Cities of Arcata, Buena Park, Del Mar, Irvine, La Palma, Lynwood,Pico Rivera, Santa Ana, San Dimas, San Gabriel, San Luis Obispo, San Marino, Sierra Madre, and South Pasadena contract with Phoenix Group Information Systems and are pleased with the services provided. Phoenix Group Information Services has also provided parking citation processing services to the City of San Bernardino since 2007, and have continued to provide these services to our City through our struggling financial times. The Police Department recommends issuing a contract from Fiscal Year 2012/2013 through Fiscal Year 2014/2015 to Phoenix Group Information Systems with three one-year renewal options. City Attorney Review: Supporting Documents: Parking Citation Processing Services Resolution (PDF) VSA Exhibit A (DOCX) Attachment 1 - Scope of Work (DOC) Attachment 2 - Score Sheet (PDF) Attachment 3 -2013 Phoenix Group Bid (PDF) agrmt 2321 (PDF) Updated:4/9/2013 by Linda Sutherland A Packet Pg. 372 L RESOLUTION NO. 1 r a� 2 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF N SAN BERNARDINO AUTHORIZING THE EXECUTION OF A CONTRACT AND 3 ISSUANCE OF AN ANNUAL PURCHASE ORDER FOR THREE YEARS, WITH ° THREE ONE-YEAR RENEWAL OPTIONS, TO PHOENIX GROUP INFORMATION r_ 4 SYSTEMS FOR PARKING CITATION PROCESSING IN THE CITY OF SAN 5 BERNARDINO. 6 NOW THEREFORE, BE IT RESOLVED BY THE MAYOR AND COMMON Y COUNCIL OF THE CITY OF SAN BERNARDINO AS FOLLOWS: a 7 `o 0 8 SECTION 1. Phoenix Group Information Systems is the preferred provider of 9 d parking citation processing services for the Police Department. Q 10 N 11 SECTION 2. The City Manager of the City of San Bernardino is hereby authorized d 12 to execute on behalf of said City an Agreement between the City of San Bernardino and N 0 v 13 Phoenix Group Information Systems, a copy of which is attached hereto, marked Exhibit"A," 14 and incorporated herein by this reference as fully as though set forth at length. M 15 SECTION 3. That pursuant to this determination the Director of Finance, or his o 16 17 designee, is hereby authorized to issue an Annual Purchase Order in the amount of up to 18 $50,000 for Fiscal Years 2012/2013 through Fiscal Year 2014/2015 to Phoenix Group 19 Information Systems, with three one-year renewal options, as long as funds are available and in rn 20 appropriated in the budget each year. N 21 SECTION 4. The Purchase Order shall reference this Resolution number and shall a 22 0 23 read, "Phoenix Group Information Systems for Parking Citation Processing Services for the U 24 Police Department" and shall incorporate the terms and conditions of the Agreement for = 25 Services. a 26 /ll 27 28 a Packet Pg:373 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF 1 SAN BERNARDINO AUTHORIZING THE EXECUTION OF A CONTRACT AND 6 2 ISSUANCE OF AN ANNUAL PURCHASE ORDER FOR THREE YEARS, WITH N THREE ONE-YEAR RENEWAL OPTIONS, TO PHOENIX GROUP INFORMATION 3 SYSTEMS FOR PARKING CITATION PROCESSING IN THE CITY OF SAN 0 4 BERNARDINO. c 5 SECTION 5. This authorization to execute the above referenced Purchase Order a, 6 x and Agreement is rescinded if they are not executed within sixty (60) days of the passage of a 7 0 8 this Resolution. 9 I!/ L 10 d 11 12 `� 13 m 14 N M 15 Ill -- C O 16 O 17 18 y d 19 Cn 20 .N N 21 o L CL 22 /I/ c w 23 24 25 a 26 !ll E 27 111 Q a 28 III F?acket F'g.374 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING THE EXECUTION OF A CONTRACT AND -a .E ISSUANCE OF AN ANNUAL PURCHASE ORDER FOR THREE YEARS, WITH 2 THREE ONE-YEAR RENEWAL OPTIONS, TO PHOENIX GROUP INFORMATION 3 SYSTEMS FOR PARKING CITATION PROCESSING IN THE CITY OF SAN 0 BERNARDINO. 4 5 I HEREBY CERTIFY that the foregoing Resolution was duly adopted by the Mayor and 6 Common Council of the City of San Bernardino at a meeting a. 7 thereof,held on the—day of 2013, by the following vote,to wit: 8 E 9 Council Members: AYES NAYS ABSTAIN ABSENT 10 MARQUEZ 11 JENKINS 0) 12 0 VALDIVIA 13 (D 14 SHORETT N 15 KELLEY 0 16 JOHNSON 0 17 MCCAMMACK 18 19 20 Georgeann Hanna, City Clerk 21 The foregoing resolution is hereby approved this day of 2013. a. 22 r_ 0 23 Patrick J. Morris, Mayor 24 City of San Bernardino 25 Approved as to form: JAMES F. PENMAN, 26 City Attorney E 27 By: 28 Packet Pg.375 1 �i Exhibit"A" VENDOR SERVICES AGREEMENT FOR PARKING CITATION PROCESSING SERVICES BETWEEN THE CITY OF SAN BERNARDINO AND PHOENIX GROUP rn INFORMATION SYSTEMS w N d THIS AGREEMENT is made and entered into this day of , 2013 0 (Effective Date"), by and between the CITY OF SAN BERNARDINO, a charter city ("City"), _ and Phoenix Group Information Systems, a California corporation ("vendor"). WITNESSETH : S A. WHEREAS, City proposes to have vendor perform the parking citation processing a services described herein below; and o 0 w B. WHEREAS, vendor represents that it has that degree of specialized expertise contemplated within California Government Code, Section 37103, and holds all necessary L licenses to practice and perform the services herein contemplated; and a N C. WHEREAS, City and Vendor desire to set forth their rights, duties and liabilities in connection with the services to be performed; and (n L D. WHEREAS, no official or employee of City has a financial interest, within the provisions of California Government Code, Sections 1090-1092, in the subject matter of this Agreement. NOW, THEREFORE, for and in consideration of the mutual covenants and conditions M contained herein,the parties hereby agree as follows: a w 1.0. SERVICES PROVIDED BY VENDOR t X 1.1. Scope of Services. Vendor shall furnish parking citation processing services to a City in accordance with Attachment"1", attached and incorporated herein. > c 1.2. Professional Practices. All professional services to be provided by vendor pursuant to this Agreement shall be provided by personnel experienced in their respective fields L) and in a manner consistent with the standards of care, diligence and skill ordinarily exercised by Q professional consultants in similar fields and circumstances in accordance with sound professional practices. Vendor also warrants that it is familiar with all laws that may affect its performance of this Agreement and shall advise City of any changes in any laws that may affect vendor's performance of this Agreement. 1 Packet Pg.376 7 " Exhibit"A" 1.3. Warrant. vendor warrants that it shall perform the services required by this Agreement in compliance with all applicable Federal and California employment laws including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices; workers' laws and ordinances applicable to the services required under this Agreement. Vendor shall indemnify and hold harmless City from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and description including attorneys' fees and costs, presented, brought, or recovered rn against City for, or on account of any liability under any of the above-mentioned laws, which N may be incurred by reason of vendor's performance under this Agreement. CD 0 1.4. Non-discrimination. In performing this Agreement, vendor shall not engage in, _ nor permit its agents to engage in, discrimination in employment of persons because of their R race, religion, color, national origin, ancestry, age, physical handicap, medical condition, marital status, sexual gender or sexual orientation, or any other category protected by law, except as c permitted pursuant to Section 12940 of the Government Code. Violation of this provision may a. result in the imposition of penalties referred to in Labor Code, Section 1735. 0 1.5. Non-Exclusive Agreement. Vendor acknowledges that City may enter into agreements with other vendors for services similar to the services that are subject to this Agreement or may have its own employees perform services similar to those services a contemplated by this Agreement. N 1.6. Delegation and Assiment. This is a personal service contract, and the duties set forth herein shall not be delegated or assigned to any person or entity without the prior written o consent of City. 1.7. Business License. The vendor shall obtain and maintain a valid City Business Registration Certificate during the term of this Agreement. N 1.8. Duty of Loamy/Conflict of Interest: The vendor understands and agrees that as a the City's vendor, vendor shall maintain a fiduciary duty and a duty of loyalty to the City in performing vendor's obligations under this Agreement. Vendor, in performing its obligations w under this Agreement, is governed by California's conflict of interest laws, Government Code Section 87100 et seq., and Title 2, California Code of Regulations Section 18700 et seq. as 2.0. COMPENSATION AND BILLING 2.1. Compensation. Over the term of this Agreement, vendor shall be paid for such Q services an amount not to exceed $50,000 each fiscal year from the 2012/2013 fiscal year through the 2014/2015 fiscal year, in accordance with Attachment"1", attached and incorporated herein. This amount has been increased from the previous service Agreement executed in 2007 due to the increase of parking enforcement staffing levels and increased number of citations being processed. 2 Packet,Pg.377 Exhibit"A" 2.2. Additional Services. Vendor shall not receive compensation for any services provided outside the scope of services specified in Attachment"1" unless the City or the Chief of Police, prior to vendor performing the additional services, approves such additional services in writing. It is specifically understood that oral requests and/or approvals of such additional services or additional compensation shall be barred and are unenforceable. 2.3. Method of Billing. vendor may submit invoices to City's Chief of Police for approval on a progress basis,but no more often than monthly. Said invoice shall be based on the = total of all vendor's services which have been completed to City's sole satisfaction. City shall pay vendor's invoice within forty-five (45) days from the date City receives said invoice. Each o invoice shall describe in detail, the services performed and the associated time for completion. _ Any additional services approved and performed pursuant to this Agreement shall be designated as "Additional Services" and shall identify the number of the authorized change order, where v applicable, on all invoices. _ Y L 2.4. Records and Audits. Records of vendor's services relating to this Agreement a L shall be maintained in accordance with generally recognized accounting principles and shall be made available to City or its Chief of Police for inspection and/or audit at mutually convenient times from the Effective Date through June 30, 2015. L 3.0. TIME OF PERFORMANCE Q 3.1. Commencement and Completion of Work. The professional services to be performed pursuant to this Agreement shall commence within five (5) days from the Effective in L Date of this Agreement. Said services shall be performed in strict compliance with the Project -°a Schedule issued by the Chief of Police. Failure to commence work in a timely manner and/or diligently pursue work to completion may be grounds for termination of this Agreement. N I3.2. Excusable Delays. Neither party shall be responsible for delays or lack of performance resulting from acts beyond the reasonable control of the party or parties. Such acts Q shall include, but not be limited to, acts of God, fire, strikes, material shortages, compliance with X laws or regulations, riots, acts of war, or any other conditions beyond the reasonable control of a w a I party. > 4.0. TERM AND TERMINATION a E 4.1. Term. This Agreement shall commence on the Effective Date and continue r through June 30, 2015, unless previously terminated as provided herein or as otherwise agreed to a in writing by the parties. The parties may renew this Agreement for three additional one year terms upon the written agreement of the parties. 4.2. Notice of Termination. The City reserves and has the right and privilege of canceling, suspending or abandoning the execution of all or any part of the work contemplated 3 Packet Pg. 378 7 L b Exhibit"A" by this Agreement, with or without cause, at any time, by providing thirty (30) days written notice to Consultant. The termination of this Agreement shall be deemed effective on the 30th day after such notice of termination is deemed served or delivered pursuant to Section 6.4 of this Agreement. In the event of such termination, vendor shall immediately stop rendering services under this Agreement unless directed otherwise by the City. 4.3. Compensation. In the event of termination, City shall pay vendor for reasonable costs incurred and professional services satisfactorily performed up to and including the date of termination. Compensation for work in progress shall be prorated as to the percentage of work CD completed as of the effective date of termination in accordance with the fees set forth herein. In o ascertaining the professional services actually rendered hereunder up to the effective date of termination of this Agreement, consideration shall be given to both completed work and work in progress, and to other documents pertaining to the services contemplated herein whether v delivered to the City or in the possession of the vendor. _ L 4.4. Documents. In the event of termination of this Agreement, all documents a L prepared or used by vendor in it performance of this Agreement including, but not limited to, ° citations, correspondence, notices, data systems, computer tapes or discs, documents and files, shall be delivered to the City within ten (10) days of delivery of termination notice to vendor, at no cost to City. Any use of uncompleted documents without specific written authorization from a vendor shall be at City's sole risk and without liability or legal expense to vendor. 5.0. INSURANCE Cn 5.1. Minimum Scope and Limits of Insurance. Vendor shall obtain and maintain during the life of this Agreement all of the following insurance coverages: (a) Comprehensive general liability, including premises-operations, M products/completed operations, broad form property damage, blanket contractual liability, independent contractors, personal injury with a policy a limit of not less than One Million Dollars ($1,000,000.00), combined X single limits, per occurrence and aggregate. w a (b) Automobile liability for owned vehicles, hired, and non-owned vehicles, > w with a policy limit of not less than One Million Dollars ($1,000,000.00), combined single limits,per occurrence and aggregate. .r (c) Workers' compensation insurance as required by the State of California. Q 5.2. Endorsements. The comprehensive general liability insurance policy shall contain or be endorsed to contain the following provisions: (a) Additional insureds: "The City of San Bernardino and its elected and appointed boards, officers, agents, and employees, and employees are 4 Packet Pg. 379 7Lb Exhibit"A" additional insureds with respect to this subject project and contract with City." (b) Notice: "Said policy shall not terminate, nor shall it be cancelled nor the coverage reduced, until thirty (30) days after written notice is given to City." (c) Other insurance: "Any other insurance maintained by the City of San Bernardino shall be excess and not contributing with the insurance N provided by this policy." o L a. 5.3. Certificates of Insurance. Vendor shall provide to City certificates of insurance c showing the insurance coverages and required endorsements described above, in a form and w content approved by City,prior to performing any services under this Agreement. v c 5.4. Non-limiting. Nothing in this Section shall be construed as limiting in any way, the indemnification provision contained in this Agreement, or the extent to which vendor may be o held responsible for payments of damages to persons or property. r c 6.0. GENERAL PROVISIONS L 6.1. Entire Agreement. This Agreement constitutes the entire Agreement between the a N parties with respect to any matter referenced herein and supersedes any and all other prior writings and oral negotiations. This Agreement may be modified only in writing, and signed by the parties in interest at the time of such modification. The terms of this Agreement shall prevail N Lo over any inconsistent provision in any other contract document appurtenant hereto, including exhibits to this Agreement. > 6.2. Representatives: The Chief of Police or his designees shall be the representative N of City for purposes of this Agreement and may issue all consents, approvals, directives and a agreements on behalf of the City, called for by this Agreement, except as otherwise expressly provided in this Agreement. x W Vendor shall designate a representative for purposes of this Agreement who shall co be authorized to issue all consents, approvals, directives and agreement on behalf of vendor called for by this Agreement, except as otherwise expressly provided in this Agreement. 6.3. Project Managers. City designates the Chief of Police or his designee to work w Y directly with vendor in the performance of this Agreement. Q Vendor shall designate a Project Manager who shall represent it and be its agent in all consultations with City during the term of this Agreement. Vendor or its Project Manager shall attend and assist in all coordination meetings call by City. 5 Packet Pg.386 fiL b Exhibit"A" 6.4. Notices. Any notices, documents, correspondence or other communications concerning this Agreement or the work hereunder may be provided by personal delivery, facsimile or mail and shall be addressed as set forth below. Such communication shall be deemed served or delivered: a) at the time of delivery if such communication is sent by personal delivery; b) at the time of transmission if such communication is sent by facsimile; and c) 48 hours after deposit in the U.S. Mail as reflected by the official U.S. postmark if such communication is sent through regular United States mail. a, _ .N IF TO VENDOR IF TO CITY: Mary Houghton Robert Handy o Vice President Chief of Police a. Phoenix Group Information Systems 710 N. "D" Street 0 w 2670 N. Main St., Suite 200 San Bernardino, CA, 92401 Santa Ana, CA, 92705 fax: 909-388-4902 Tel: 909-388-4912 = L a I- 6.5. Attorneys' Fees. In the event that litigation is brought by any party in connection ° with this Agreement, the prevailing party shall be entitled to recover from the opposing party all costs and expenses, including reasonable attorneys' fees, incurred by the prevailing party in the E exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof. The costs, salary and expenses of the City Attorney and Q members of his office in enforcing this contract on behalf of the City shall be considered as "attorneys' fees" for the purposes of this paragraph. 6.6. Governing Law. This Agreement shall be governed by and construed under the c laws of the State of California without giving effect to that body of laws pertaining to conflict of d laws. In the event of any legal action to enforce or interpret this Agreement, the parties hereto > agree that the sole and exclusive venue shall be a court of competent jurisdiction located in San N Bernardino County, California. 6.7. Assignment. Vendor shall not voluntarily or by operation of law assign, transfer, a sublet or encumber all or any part of vendor's interest in this Agreement without City's prior x written consent. Any attempted assignment, transfer, subletting of encumbrance shall be void w and shall constitute a breach of this Agreement and cause for termination of this Agreement. Regardless of City's consent, no subletting or assignment shall release vendor of vendor's > obligation to perform all other obligations to be performed by vendor hereunder for the term of this Agreement. E �v 6.8. Indemnification and Hold Harmless. Vendor shall protect, defend, indemnify and Q hold harmless City and its elected and appointed officials, officers, and employees from any and all claims, liabilities, expenses, including attorney fees, damage to property or injuries to or death of any person or persons or damages of any nature including, but not by way of limitation, all civil claims or workers' compensation claims, arising out of or in any way connected with the intentional or negligent acts, errors or omissions of vendor, its employees, agents or subcontractors in the performance of this Agreement. 6 Packet Pg.381, Exhibit"A" 6.9. Independent Contractor. Vendor is and shall be acting at all times as an independent contractor and not as an employee of City. Vendor shall secure, at his expense, and be responsible for any and all payment of Income Tax, Social Security, State Disability Insurance Compensation, Unemployment Compensation, and other payroll deductions for vendor and its officers, agents, and employees, and all business licenses, if any are required, in connection with the services to be performed hereunder. 6.10. Ownership of Documents. All findings, reports, documents, information and data a, including, but not limited to, computer tapes or discs, files and tapes furnished or prepared by y vendor or any of its subcontractors in the course of performance of this Agreement, shall be and remain the sole property of City. Vendor agrees that any such documents or information shall o not be made available to any individual or organization without the prior consent of City. Any a use of such documents for other projects not contemplated by this Agreement, and any use of 0 incomplete documents shall be at the sole risk of City and without liability or legal exposure to �: vendor. City shall indemnify and hold harmless vendor from all claims, damages, losses, and a, expenses, including attorneys' fees arising out of or resulting from City's use of such documents Y furnished by vendor. Vendor shall deliver to City any findings, reports, documents, information, a data, in any form, including but not limited to, computer tapes, discs, files, audio tapes or any o other Project related items as requested by City or its authorized representative, at no additional r cost to the City. E a� 6.11. Public Records Act Disclosure. Vendor has been advised and is aware that all reports, documents, information and data including, but not limited to, computer tapes, discs or N files furnished or prepared by vendor, or any of its subcontractors, and provided to City may be subject to public disclosure as required by the California Public Records Act (California Government Code Section 63250 et. Seq.) Exceptions to public disclosure may be those cn 0 documents or information that qualify as trade secrets, as that vendor informs City of such trade -°a secret. The City will endeavor to maintain as confidential all information obtained by it that is designated as a trade secret. The City shall not, in any way, be liable or responsible for the disclosure of any trade secret including, without limitation, those records so marked if disclosure M is deemed to be required by law or by order of the Court. a 6.12. Responsibility for Errors. Vendor shall be responsible for its work and results under this Agreement. Vendor, when requested, shall furnish clarification and/or explanation as X may be required by the City's representative, regarding any services rendered under this w Agreement at no additional cost to City. In the event that an error or omission attributable to co vendor occurs, then vendor shall, at no cost to City, provide all necessary documents, r correspondence, computer data and other professional services necessary to rectify and correct the matter to the sole satisfaction of City and to participate in any meeting required with regard to the correction. 2 a 6.13. Prohibited Employment. Vendor will not employ any regular employee of City while this Agreement is in effect. 6.14. Order of Precedence. In the event of an inconsistency or conflict in this Agreement and any attached Exhibits or Attachments, the terms set forth in this Agreement shall prevail. 7 Packet Pg. 382 Exhibit"A" 6.15. Costs. Each party shall bear its own costs and fees incurred in the preparation and negotiation of this Agreement and in the performance of its obligations hereunder except as expressly provided herein. 6.16. No Third Party Beneficiary Rights. This Agreement is entered into for the sole benefit of City and vendor and no other parties are intended to be direct or incidental beneficiaries of this Agreement and no third party shall have any right in, under or to this Agreement. v, c 6.17. Headings. Paragraphs and subparagraph headings contained in this Agreement are included solely for convenience and are not intended to modify, explain or to be a full or o accurate description of the content thereof and shall not in any way affect the meaning or a c interpretation of this Agreement. °_ w R 6.18. Construction. The parties have participated jointly in the negotiation and drafting v of this Agreement. In the event an ambiguity or Question of intent or interpretation arises with c respect to this Agreement, this Agreement shall be construed as if drafted jointly by the parties and in accordance with its fair meaning. There shall be no presumption or burden of proof a favoring or disfavoring any party by virtue of the authorship of any of the provisions of this ,° r Agreement. (D E m 6.19. Amendments. Only a writing executed by the parties hereto or their respective 2 successors and assigns may amend this Agreement. Q d 6.20. Waiver. The delay or failure of either party at any time to require performance or compliance by the other of any of its obligations or agreements shall in no way be deemed a waiver of those rights to require such performance or compliance. No waiver of any provision of `a this Agreement shall be effective unless in writing and signed by a duly authorized representative or the party against whom enforcement of a waiver is sought. The waiver of any right or remedy > in respect to any occurrence or event shall not be deemed a waiver of any right or remedy in N respect to any other occurrence or event, nor shall any waiver constitute a continuing waiver. N 6.21. Severability. If any provision of this Agreement is determined by a court of Q r competent jurisdiction to be unenforceable in any circumstance, such determination shall not affect the validity or enforceability of the remaining terms and provisions hereof or of the w offending provision in any other circumstance. Notwithstanding the foregoing, if the value of N this Agreement, based upon the substantial benefit of the bargain for any party is materially > impaired, which determination as made by the presiding court or arbitrator of competent jurisdiction shall be binding, then both parties agree to substitute such provisions(s) through E good faith negotiations. w r 6.22. Counterparts. This Agreement may be executed in one or more counterparts, each a of which shall be deemed an original. All counterparts shall be construed together and shall constitute one agreement. 6.23. Corporate Authority. The persons executing this Agreement on behalf of the parties hereto warrant that they are duly authorized to execute this Agreement on behalf of said 8 Packef Pg.383' Exhibit"A" parties and that by doing so, the parties hereto are formally bound to the provisions of this agreement. /// /// /// 0 /// a.. 0 r U /// _ L a L _ d L /// _U /// d N /// o N /// a r /// x w a r E w a 9 I Packet Pg. 384 Exhibit"A" VENDOR SERVICES AGREEMENT FOR PARKING CITATION PROCESSING SERVICES BETWEEN THE CITY OF SAN BERNARDINO AND PHOENIX GROUP INFORMATION SYSTEMS IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their respective authorized officers, as of the date first above written. CITY OF SAN BERNARDINO, VENDOR A Municipal Corporation, Phoenix Group Information Systems y a� 0 L (L r- 2 BY ,c Patrick J. Morris, Mayor Signature v c L Name and Title a L O _ CQ C Approved as to form: L rn a James F. Penman, City Attorney d U) L 0 BY c d N M N Q w t X W Q ;_ w r Q Zo Packet:P 385 7.L.c RFP F-13-16 Parking Citation Processing System �1 _ SECTION 11. N O V SCOPE OF WORK ° a O U _ L a L O _ Qci G d d L Q d V d N O _ d 7 r N M N L- 0 v- O d Q O 0 C d t V Q _ V Q 1 Packet Pg. 386 7t.c. RFP F-13-16 Parking Citation Processing System Request for Proposal Parking Citation Processing System THE SPONSOR a The City of San Bernardino is the public sponsor for this Request for Proposal. The City of San Bernardino's function will be administrative and financial. Administratively the o City of San Bernardino will execute all required contracts to support the project, and a direct the Vendor and the working client group as defined below. All proposals and 0 specifications will be subject to the final approval of the City of San Bernardino. U VENDOR RESPONSIBILITIES The City desires an integrated software, hardware and service solution to parking a citations and payment processing. The preferred solution will include hand-held o computers for citation issuance and data download, real-time, online access by public safety officers, the City's Community Service Officer Supervisor and the Administrative Assistant will provide citation information and status and a user-friendly reporting structure. A complete package of citation issuance, processing collection, reporting and a hardware and software maintenance is required. The program and service must be able to accept and support hand-written citations. 0 SCOPE OF WORK 2 0 The vendor shall coordinate its efforts with the City of San Bernardino Police d Department, City of San Bernardino Finance Department, San Bernardino County Court > System and other agencies affected by this project. The Vendor will be expected to N work closely with the Traffic Division of the Police Department and Finance Department to ensure compatibility and uniformity. L 0 1. Software Specifications: ?., w 0 Vendor must provide a software solution for electronic issuance of citations. Software o must be installed on and compatible with our current handheld computer and must N incorporate the following features: T Y a. Citation must be capable of printing on a 2" — 4.5" thermal printer (brand name can be determined at a later date). Vendor must recommend a printer compatible with their software product. 1° a 2. Data Entry from Handwritten Citations. a. Receive and date stamp weekly batches of all handwritten citations sent by the City. a b. Enter citation information into the database. c. Batch, record, and verify receipt of all manual citations within two (2) business L) days. 2 Packet Pg. 387 RFP F-13-16 Parking Citation Processing System d. Edit capability to correct dates, duplicate citations, violation codes and fine amounts. e. System for filing/storing citations in easily retrievable format for a minimum of three (3) years and then dispose in accordance with City direction. 3. Automated Transfer and Upload of citations issued by the handheld computer. o L CL a. Loading of batch files immediately upon transfer. o b. Edit capability to correct dates, duplicate citations, violation codes, and fine U amounts. _ c. System to promptly notify City regarding citations unable to be entered for any reason (no violation code, unreadable license, etc.). o 4. Registered Owner Name Retrieval. E a. Retrieve data online from the State of California Department of Motor Vehicles (DMV). Q b. Provide daily access to registered owner information. c. Upon the return of the registered owner's information from the DMV, ensure the n proper make of vehicle corresponds with the citation. d. Review DMV "No Hit" list to ensure that license plate and state have been > entered correctly. N M e. Daily registered owner name retrieval for all citations without a name on the system. o 2L 7 5. Out-of-State Registered Owner Retrieval from State DMV. o a� a. Maintain regularly scheduled communications with DMV offices in the 50 states. 0 N b. Maintain regularly scheduled communications with the Transportation Ministries in Canada and Mexico that permit registration and name acquisition. E c. Mail collection letters. d. Communicate with individuals outside of the United States who were issued a a parking citation by the City. E a 3 Packet Pg,388 7,LC RFP F-13-16 Parking Citation Processing System 6. DMV Registration Holds/Releases. a. Process DMV holds or releases daily. b. Access DMV records online. c. Capability to release registration holds upon City's request. N a� d. Report monthly holds and payments made at DMV. ° a e. Immediate update of database with monthly payment information from DMV. o a Y 7. Automated processing of Administrative Review Requests. _ a. Vendor shall provide tracking and correspondence for all administrative reviews. L a b. Vendor shall enter and maintain database of all administrative reviews, showing o current status of each request. System must be integrated with parking citation issuance and processing system. Ensure a result is received for each E correspondence. L c. Administrative review requests must be entered into the system within two (2) a business days from date of receipt. d. Provide inquiry capabilities for citations in the administrative review process. N L e. Print and mail (by first class mail) all administrative review result letters. a f. Notify the City of citations that have been successfully dismissed through the review process and have had payments processed, or are cancelled so that the M City can issue a refund. g. File and store all source documents for ease of retrieval. 0 h. Provide staff with the ability to respond to telephone inquiries regarding how to ° 0) contest a violation, determine outstanding penalty amounts or delinquent fees, o and identify time frames, and any other pertinent information in order to contest a citation by mail or in-person. i. Link the hearing tracking system to the citation database in real time to obtain citation information such as citation issue date, delinquent date, amount owed, and other citations open with the same license plate numbers. a j. Ensure that the computer system is capable of recording data and comments for historical background, suspending action while appeals are under investigation, E sort citations by type of violation and/or defense, record case decisions, generate letters and use customized liability reason codes. a k. Provide monthly report of review results by citation number. 4 Packet Pg.389 RFP F-13-16 Parking Citation Processing System 8. Administrative Hearings. a. Vendor shall provide tracking and correspondence for all administrative hearing requests. b. Vendor shall enter and maintain database of all administrative hearing requests, S showing current status of each request. System must be integrated with parking citation issuance and processing system. Ensure a result is received for each c L correspondence. a c. The City of San Bernardino will provide the Hearing Officer. The City will forward w results of Administrative Hearing to the Vendor. d. Letters regarding the results of Administrative Hearings will be mailed by the Y L Vendor. fQ a e. When a refund is appropriate, the Vendor shall provide information to the City. ° The City will issue the refund. f. The Vendor will provide a monthly report of review results by citation number. rn a 9. Payment Processing. U a. Provide a separate Post Office Box for the City where payments, administrative it review correspondence, and other documents are to be mailed. U" 0 b. Provide mail pick-up from post office at least once per day. c. Sort and batch all incoming mail by postmark date for payment posting. N M d. Enter and process payments received within one (1) business day, including opening all mail received, verifying payment amounts, updating computer o system, and making daily bank deposits in the City's bank account. 0 e. Conduct daily reconciliation of all payments entered with bank deposits. Q 0 f. Provide daily reporting of bank deposits made for the City. g. File and store all source documents in an easily retrievable system. E h. Track rebilling on partial payments, checks returned for insufficient funds upon notification from the City, vehicle change of ownership, and leased vehicle information. a _ i. Provide for payment by credit card (Visa and MasterCard) and be capable of securing authorization from the banking institution. Payments made by credit card are to be immediately updated in the database in real time. Payments will a be made by automated telephone system. j. The Vendor will have the ability to accept payments via the Internet. 5 Pac:,6 Pg..390 RFP F-13-16 Parking Citation Processing System we.. 10.City's Online Payments. a. The vendor must also accept data from the City's cashiering system. Data would be provided electronically on a daily basis. Information on the system is provided = below. N N W V These specifications are not all inclusive but are intended for the purpose of a giving the Vendor a general idea of the City's system. More specific details will o be provided after an agreement has been entered. U User Interface c The user interface includes payment information as well as parking citation M specific information. It will include the fields listed below, including the c validations for each field. w a� Citation Information E d d L • Citation number — some City citations begin with the letter "C" but most a have a unique 1 — 7 digit identifier that follows. • Date —the date the citation was issued. d L • Amount—the amount of the parking citation. 0 _ d Vehicle • Vehicle License plate number N • State (state of vehicle's license plate) — in two letter format. o Contact Information o a Q. • Name • Address _ • Telephone — should include an input mask or validation that does not E allow users to enter an invalid number. R r Payment Information a w _ • Credit Card Type — Choices are Visa or MasterCard. • Credit Card number a • Expiration Date • Name on Card 6 Packet Pg.391 . RFP F-13-16 Parking Citation Processing System Credit Card Authorization 11.Correspondence Processing. a. All correspondence shall be processed within two (2) business days from date of receipt. E .N N b. Obtain approval from the City on all standard forms, notices of delinquent o violation and correspondence. The Vendor must ensure that all forms a conform to applicable State and Federal laws. o C. Submit copies of standard forms, notices of delinquent violation, and other w types of standard correspondence with bid proposal. 12.Reporting a L a. The Vendor shall be responsible for providing regular daily, weekly and ,0 monthly reports on demand to the issuing agency within three working days of r_ the report being requested. d W L b. Although other reports may be required, the vendor shall be capable, at a a minimum, of producing reports relating to scofflaws, open citations, bank deposits and citation dispositions. The vendor must be capable of delivering these reports to the Police Department on an agreed schedule. L c. The Vendor shall provide duplicate or replacement reports at no additional charge to the city. d. Copies of citation abstracts shall be provided to violators at a cost of $10 N upon request. e. Vendor reports to be required monthly, Repeat offender list (5 or more), 0 citation analysis by officer, citation analysis by violation, citation status report, w out of state status, out of state revenue, hot sheet, distribution revenue summary, violation statistics, violation analysis by officer, detail citation report 0 by officer, monthly citation statistics, yearly statistics of issuance, citation cn summary report, bail payment summary report, DMV citation cleared with bail (collected), DMV citations cleared without bail (not collected), DMV registration hold listing, Refunds report. Provide an online report generation z capability. w f. Provide weekly license plate number to citation number cross reference a reports sorted by license and citation. Provide additional reports monthly as may be needed by management or auditors. g. Submit a sample of the standard reports used with bid proposal. a 13.Toll-free Telephone Service a. Provide a toll-free telephone number for inquiries and credit card payments. 7 Packet Pg.392„' RFP F-13-16 Parking Citation Processing System b. Operate the toll-free telephone service 24 hours a day, seven days a week, 365 days per year, for the 50 states, Canada and Mexico. c. Ensure that customer service representatives are available to provide instructions and information on general parking policies and procedures and administrative adjudication procedures for the City. At least one customer service representative shall be available for Spanish translation during regular 0 business hours Monday through Friday. Customer service representatives 0- shall return phone calls and respond to other inquiries in a timely manner, and 0- in no event shall the response be more than twenty-four (24) hours after the c initial call or complaint. U 14.Automated Voice Response System L a. Provide a customized recorded voice response system in English and a Spanish to convey information on: ,0 c 1. How to pay and contest violations 2. Registration violation information a 3. Mail address information b. Ensure that the automated telephone system is capable of receiving a N minimum of 300 incoming calls per month. Planned downtime must be o between midnight and 4:00 a.m. d 15.Custom Notices and Letters N a. The Vendor shall provide at no extra cost, the necessary postage, N correspondence and stock forms to meet all applicable State and local L laws and regulations in regard to citation processing and adjudication. 0 b. Vendor will provide samples of mailing and return envelopes with proposal. 0 U) C. Ensure that Delinquent Notices are generated at least one business day VL prior to becoming delinquent. Delinquent Notices generated will be mailed at least once a week by first class mail to registered owners. E d. Ensure that returned check notices are mailed by first class mail to individuals immediately upon notification from the City that a check has a been returned for non-payment. The notices will state the amount of original penalty, delinquent amount, and the appropriate returned check E fee. e. Ensure that partial payment notices are sent by first class mail to those a who do not pay the full penalty amount. The notice should indicate the amount that was paid and the balance that is due. 8 Packet Pg. 393 T L.c RFP F-13-16 Parking Citation Processing System f. Communicate with violators in a timely manner by mail in response to correspondence such as incomplete registration, citation, or payment information. N (n d 0 O 16. Online Inquiry Access a c a. Design and implement an on-line inquiry system to allow access to the ° citation database by designated City employees. U - vie real time access to all citation S b. The on-line inquiry system must provide S information including registered owner information, payment information and administrative adjudication history. c 4- 17.Support E a. Provide in-house staff all aspects of processing parking citations, including L any changes related to new Federal, State, or local legislation. Days and a hours of operation shall be consistent with normal office hours Monday — Friday unless otherwise approved. d b. Provide ongoing support to the City to access and interface with the N L parking citation database. c. Vendor shall provide user's manual which includes step-by-step > instructions for accessing computer database information and a list and N description of any and all codes used in screens accessed by the issuing agency. L 0 d. Provide technical support and troubleshooting assistance for any and all hardware and software used by the City. Technical support and assistance must be available between the hours of 7:00 a.m. and 6:00 0 p.m. Monday through Friday, except City recognized holidays. cn 18. Database Backup and Off-site Security � a. Ensure that all systems are backed up daily to ensure safety of data in the M event of a power outage or natural disaster. r a b. Transfer and store off-site all backups of data for disaster recovery. d 19. Contract Requirements a. No portion of the contract shall be permitted to be subcontracted to a another private or public agency without express written approval from the City. Vendor must disclose the nature of work being subcontracted and the name of the private or public agency. 9 Packet Pg. 394 71.c •! RFP F-13-16 Parking Citation Processing System b. All processing functions performed shall be completed within two business days after receipt from the agency. c. The Vendor shall comply with all requirements of the State of California Vehicle code (CVC) in regard to processing and adjudication of citation records sent by the City. N N d. The Vendor shall be required to send notices to lessees of cited vehicles 0 when provided with the information provided on "Certificate of Non- a Ownership." 0 e. The Vendor shall provide necessary on-site training and support for City staff to retrieve information stored in the computer system. Ensure that no information associated with the notice of parking violation system is a disclosed to anyone other than the City for any purpose other than the collection of o penalties, fines and fees. The Vendor will ensure compliance with appropriate State and Federal regulations pertaining to the confidentiality of information. E a� REQUEST FOR PROPOSAL Q Interested firm shall submit an RFP responding to items A through I below. Identify each response with the appropriate letter/numerical designation and respond to all items in the order given. Do not provide company brochures or other types of in marketing materials in response to any item, except where requested. 0 A. Cover Sheet > Indicate the name of your firm and the project title. M N v B. Organization Information _45 0 Describe your firm's professional focus and the complete range of services being offered for this project. Complete and submit the General Information Sheet in Attachment"A." 0 C. Project Approach ' 1. Describe your firm's management plan for this project. Include information on key personnel including professional licenses, assignment of tasks, project scheduling, budget control and production capabilities. Discuss how project success will be assured. a 2. Provide the names and addresses of other firms and professional licenses E proposed for this project. Describe the work to be performed by each firm and how responsibility will be divided (e.g., joint venture, a prime/subcontractor, etc.). Indicate if and when your firm has worked with each company in the past. L) 3. Identify and discuss major milestones and implementation issues. 10 Packet Pg.395 TLC RFP F-13-16 Parking Citation Processing System 4. Provide a milestone project schedule for design, construction and implementation. 5. Provide a notarized letter of bonding capability. 6. Describe the extent of City Staff involvement in the project, including key decision points at each stage. D. Project Personnel a L 1. Identify the experienced principal or principals who will manage the ° project through its various phases. Provide a plan for their replacement in the event of a personal calamity. The Vendor shall certify that principals and key personnel assigned to the project will not be changed without the prior approval of the City of San Bernardino. a L 2. Provide resumes for the principals and key personnel assigned to the ° w project. 3. Provide resumes for personnel from other firms assigned to the project. rn Q 4. Provide an organizational chart. Identify principals and key personnel and indicate how much time each person will devote to the project. a E. Experience `2 O Provide a list of at least three (3) governmental entities (they may be contacted as references) with whom you have contracted to provide the equipment and services being proposed. The proposed system must be used N for enforcement, in California for a minimum of two years. Include the name of the person or organization, the contract period, description of the project Y and a telephone number of the reference. 0 4- Please provide the following information for each project: a O a. Project title, location and description b. Nature of the firm's responsibility Z d c. Photographs, renderings and/or schematic plans of the project E d. Key personnel a e. Total contract amount E f. Name and address of owner/user w g. Name and phone number of owner/user contact person a h. Start and end dates 11 Packet Pg.396 RFP F-13-16 Parking Citation Processing System Describe your firm's experience in controlling costs and schedules. Provide a table illustrating original and actual costs and original and actual schedules for the projects identified above. rn N W V O L a. F. Financial Information 2 w 1. Submit a copy of your firm's most recent audit as well as current (Reviewed)financial statement. E L 2. Provide your firm's California and total revenue projections for 2013. a L 0 3. Provide the following information relative to your firm's construction claims history for the past five (5) years. E a� d a. List all claims, demands for arbitration and/or law suits filed by this a company, predecessor companies or company officers against project owners or their agents. Name of Project Owner in L 0 Project Completion Date Basis for Claim N M Claim or Suit Amount Y L Current Status 0 Award or Settlement Amount 0 as c. b. List all claims, demands for arbitration and/or law suits filed by project owners, their agents or subcontractors against this company, predecessor companies, its agents or bonding company in connection with this company, its officers, its agents, or bonding company. Name of Project Owner r a Project Completion Date Basis for Claim U w Claim or Suit Amount a Current Status Award or Settlement Amount 12 Packet Pg. 397 RFP F-13-16 Parking Citation Processing System G. Submit a statement as to why your firm believes it should be selected for this project. N d V O L a c 0 H. Cost r U 1. Prospective Vendors shall submit several fee structure and = lie implementation options. a 2. The City shall not be responsible for any costs incurred by the Vendor in ° preparing, submitting or presenting its response to the RFP. This Request for Proposal does not and shall not commit the City of San Bernardino or their agents to enter into any agreement, to pay any costs incurred in preparation L of the submittals, or to procure or contract for services or supplies. a Ul I. Provide any additional information, including promotional material, that highlights experience or expertise which is relevant and directly applicable to this project. For statewide, national or international firms only the relevant experiences of the office(s) that will be responsible for this project will be evaluated. Other Terms And Conditions N M N 1. The project will be implemented in compliance with the City of San Y Bernardino policies, as well as Prevailing Wages. 0 2. The Sponsor regards the inclusion of California-based designs, engineering, o and construction professionals, facilities, and services as part of the Vendor o to be highly desirable, but not mandatory. 3. The Sponsor reserves the right to modify any and all aspects of the selection process, and waive any defects as to form or content of the Vendor's proposals. w 4. The Sponsor reserves the right to accept or reject any and all responses a received as a result of this request, and to cancel in part or in its entirety this Request for Qualifications. If all proposals are rejected, the Sponsor is not E barred from resoliciting. 5. The Sponsor reserves the right to amend this Request for Qualifications by a addendum prior to the final dates of submission. 13 Packet.F?g.398' 7Lc RFP F-13-16 Parking Citation Processing System 6. All reports, proposals, or other data or materials which are submitted shall become the sole property of the City of San Bernardino. 7. All products used or developed in the execution of any contract resulting from this request will remain in the public domain at the completion of this project. c .N 0 L a c 0 8. A sample Certificate of insurance is enclosed for your reference (Attachment "B".). With respect to performance of work under this contract, the Vendor = shall maintain and shall require its subcontractors, if any, to maintain o insurance as described below: c A. Worker's Compensation insurance with statutory limits, any employer's d liability insurance with limits not less than $1,000,000 per accident. E a� L B. Commercial general liability insurance, or equivalent form, with a Q combined single limit of not less than $1,000,000 per occurrence. If such CD insurance contains a general aggregate limit, such limit shall apply separately Z to each project the Team performs for the City of San Bernardino. Such n ldwmlk� L) insurance shall (a) name the City of San Bernardino, its officers, agents, ._ representatives, volunteers and employees as additional insureds; (b) be primary with respect to insurance or self-insurance programs maintained by the City of San Bernardino (c) contain standard separation of insureds provisions; and (d) give to the City of San Bernardino prompt and timely M notice of claim made, or suit instituted arising out of Team's operations y hereunder. 0 C. Business automobile liability insurance, or equivalent form, with a 0 combined single limit of not less than $1,000,000 per occurrence. Such a insurance shall include coverage for owned, hired and non-owned N automobiles. r D. Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per occurrence. Submittal Deadline a Proposals must be delivered no later than 3:00 p.m., PST on February 19, 2013. Submittals received after 3:00 p.m., PST on, February 19, 2013 will not be considered. In addition, for those submittals that are not considered as finalists, only the financial information material will be returned. Faxes will not be a accepted. The Sponsor prefers to receive these materials in vertically bound form, either loose-leaf or spiral, 8 '/2" x 11", with section headings, tabbed and clearly marked by subject titles. (See pages 5 and 6 of this RFP.) 14 Packet Pg. 399 RFP F-13-16 Parking Citation Processing System All responses shall be marked "Parking Citation Processing System" addressed to: City of San Bernardino — Purchasing Division ATTN: Vanessa Sanchez 300 North "D" Street San Bernardino, CA 92418 0 The submittal must be signed by an individual authorized by the Vendor to bind a the Vendor to all terms and conditions of the submittal. All submittals shall c provide the name, title, address and telephone number of the individual or individuals with authority to contractually bind the Vendor and the person who may be contacted by the City of San Bernardino during the proposal evaluation process and contract award process. a Who to Contact r See pages 4 and 5 for questions, comments or requests for clarifications of this RFP. L Respondents to this RFP are strongly cautioned not to contact City of San a Bernardino officials or members of the panel regarding the selection process. Inappropriate efforts to lobby or influence individuals or organizations involved in this selection process may result, at the panel's sole discretion, with dismissal in from further consideration. 0 0 c d N M N Y L 0 O W Q. O V r V V .F+ .F+ a r a 15 Packet Pg.400 r, co 7.L.d T T ca o U tg 1 g1 00 00 00 5"5 N N N N r `-) O = D co f O LL aNi c CL 0 � LL J m w U �� -0 y o a c 0 U r co m + L ° * to ED F- f4 Q co af°i v C d U z M 0 w p U o a Z W 0 cn Q 0 O = W Q m L Q W r cCL Q 0 CL 61, N .2 WN "� tl � cn 0 1 .a G. +, Q L� > p M N U 1 .- O Vj O� �� f +� N cm CD +� OOO c y C Ul Q N w c O 0 41 O CL c E Q. v to LO ft 1 LO ° 4 m LU LO 2 ' w y O N UN1 24r Q CL c v O Q W a=i a Q E c p c to CL o X- o rot w; c o 0 z c �` a d LLl 0_ O c w O w 4' H cn O N c 'U Cl C . V� U_ A' ate_' f6 N ~ to -° 2: N Cl) U :F o Q � Q � Y U c {� O � o v, U c� v 4 w � > Y N M T N fh v Packet Pg.401 r j �r�rFO�nna�r�+oiry sus �>ti�S N N a � U O aL C WINCnre. Nemir Presents to the L M a City of San Bernardino E NAR Y' N c > D I'S � N . Proposal Response to Request m Processing and Management of Parking Citations - RFP F-13-16 �- i o Clue ?ate: Tuesday, February 19, 2013— 3:00 p.m. � Proposed by: Mary Houghton, Vice President PHOENIX GROUP Information Systems o Certified Small Business P This Proposal is for services involved in the inrocessinc�of Parkins Citations N issued by the Cit„r�of San Bernardino, (Cl T�ris processing will c nsist of Data = Entry. Data Communications DMV Communication, "Nome of Delinquent r Parkin g" preparation and ailing-g- subse esgac 1 of Pa ments and a Worts. This information should be used to evaluate our services and of w disclosed to persons outside the City of San Bernardino -C io 1 Packet Pg.402 EXECUTIVE SUMMAR Y IL February 14, 2013 Mr. Jason Simpson Director of Finance N City of San Bernardino 300 North "D"Street,4ih Floor o San Bernardino, CA 92418 a C 0 Re: Parking Services Citation Processing a� Dear Mr. Simpson: L On behalf of Phoenix Group Information Systems, I am pleased to submit a proposal for continued services a for our Parking Citation Program WINCITE.NET to the City of San Bernardino (CITY). Our program is in a full productive mode and already providing services to the CITY. The system is a true web-based program = with full access to the citation data using only Internet Explorer and Adobe Reader to have total access to 0 the data, reports, deposits, daily boot reports, ad hoc payment reports and much more. Enhancements are 4) part of our normal course of business to better service our clients. Additionally we provide, Administrative Citation Processing, Residential Permits (online), Booking Fee Billings, and most recently DUI Q billings. We are a California Corporation, located in Santa Ana at: 2677 North Main Street, Suite 400, Santa Ana, CA. Phone and fax numbers are: (714) 460-7200; fax (714) 384-0151 website: http:1Awww,phxgroup.com. We have been in business for over 24 years, and employ 22 staff members. Many years ago we qualified and -L0 0 were certified as a Small Business Organization Mary Houghton is the primary person with full authority to negotiate with the City of San Bernardino and to " T execute a contract on behalf of the Company. M N In an effort to provide you with the most details and comprehensive proposal, the following pages will outline our program, product and methodologies for processing. However, to provide you with a recap of our 'm service, I've included a summary of our company and services as follows: 3 0 Summary of services: CD 1. Our qualifications, experience, and dedication have provided us with the highest recognition in our x industry, including providing services like this to over 200 clients throughout California. o 2. Long successful track record known as a leader in customer service, customization, and reliability. a 3. Remote support capability providing immediate training or troubleshooting. r, 4. Full net technology o 5. High closed collection rate for many clients as high as—94-95% `;' 6. Provide real time communication to verify DP Placard information. 7. Multiple users will have the ability for system access,with custom settings for limited or unlimited access. All user interface actions are tracked and maintained for integrity. E 8. Phoenix Group offers Cite Track to provide the CITY with citation and follow up capability. This helps to provide the highest level of customer service opportunities. Cite Track will provide the ability to a review past calls, calendar follow up and include other staff members. ; 9. Our system is a true web-based program with full access to the parking citation data using only Internet CD Explorer and Adobe Reader to have total access to the data. E 10. The system allow for unlimited users and custom security set up per user. Processing features: w 11. Daily payments and deposits are 100%verified before final deposit is made. Daily emails also provide a the City with immediate notification of deposited funds. 12. Online credit card processing, PCI Compliant, and real time updating, Visa. MC, Discover,AMEX. 2 Packet Pg. 403 13. Delinquent notices are mailed daily; holidays are tracked and by-passed as needed so a notice is never due on a holiday. 14, Superior banking deposit structure, including producing custom micr encoded deposit slips Copies of the actual deposit slip accessible over the Internet and/or emailed daily 15. Our IVR system is 24.7 and provides for credit card payments, and custom greeting messages, such as M payment address. N 16. Reports all have the ability to download to Excel and PDF, sample reports provided in Section 4. Past Reports are maintained in the system for a period not less than two years. o 17. Custom AdHoc Reporting available, as well as daily reports that include, deposits, refund requests, and a error reporting. c 18. Enhanced public website for credit card payments and also includes an interactive on-line contest 2 program for the public. c° 19. Custom letter program that will allow the remote users to select and edit text v 20. Daily communications with our collection agency for immediate updates, 21. Daily boot file/hot sheet(scofflaw) reports, including immediate access to data via a smart phone. L 22. Comprehensive collection enforcement services that include the use of license plate recognition (LPR) a equipped vehicles to locate report and notice scofflaw vehicles (optional). ,o 23. Insurance included: The evidence of insurance will additionally name and endorse the CITY.We will = establish additional insurance as required within the bid specifications. E • General Liability $1 M with $2M aggregate. • Automobile Liability $1,000,000.00 a, • Workmen's Compensation- Basic Requirements N • Errors and Omissions $1,000,000.00 • Commercial Crime Policy $1,000,000.00 • Transit Coverage $25,000 cn 24. Conversion,we have completed over 200 conversions for this type of program, but with the City of San o Bernardino a current client, the City will not experience any down time. Any new hardware or = upgrades will be done with complete consideration to avoid any interruption of enforcement time and > production. N M Over the years we have excelled in system enhancements and ability to meet our client's needs by keeping N ahead in our industry and also understanding legislation and keeping our clients updated. We are extremely proud of our program and hope our features and reputation will allow us to be considered when selecting the m best service to perform citation processing for the City of San Bernardino. V o tP Thank you for your consideration, X .E Most Sincerely, 0 wu� O N / M Robert T. Murphy Mary Houghton President Vice President E U fC w Q C CD E I � U Rf w+ Q I S Packet Pg.404 7.L.e TABLE OF CONTENTS Sion 1 VENDOR PROFILE AND,QUA �IFICATIONS......................................................6 1.01 Company Profile.....................................................................................................6 = 1.02 Personnel Qualifications and Subcontractors.................................................... 6 " 1.03 Work Approach and Project Summary............................................................... 8 1.04 Experience.............................................................................................................. 9 a 1.05 Affirmative Action Statement.................................................................................9 = 0 1.06 Insurance................................................................................................................. 9 r 1.07 New legislation and Laws .....................................................................................9 1.08 Bid Exceptions or clarifications............................................................................9 1.09 Financial Statements.............................................................................................9 Y SECTION 2 SYSTEM SPECIFICATIONS AN RVICES.__ .10 a ....,........................................ 2.01 Original Import Citation Entry.....................,.......,.,............................................. 10 2.02 Bail Schedules and 40226 Violations......................... ...................................... 10 2.03 Duplicate Citations.................................... .......................... ............................... 10 E 2.04 California DMV Interface - Registered Owner Changes 2.05 DMV (Out-Of-State) Communications.............................................................. 10 a 2.06 Mailing Address.................................................................................................... 10 2.07 Notice-of-Delinquent Parking Violation 2.08 Failed Delivery of Delinquent Notice................................................................. 11 n 2.09 Custom Letters..................................................................................................... 11 0 2.10 Daily Payment and Deposit Processing overview.......................................... 11 2.11 Duplicate Payments................................... .............................................. ......... 12 > 2.12 Walk-in Payments - Revenue Collected at the CITY...................................... 12 N 2.13 Public Web Access and Credit Card Payments...................... ............... 12 N 2.14 Credit Card Charge Back...................................... . .......................................... 13 .� 2.15 Payment Plans (Settlement Agreements)............................. ............ 13 m 2.16 Partial Payments.... ................................................................................. .... 13 2.17 Payment Extensions............... .............. 13 ° 1 2.18 Bank Returned Checks (NSF)........................ . 13 x 2,19 Refunds................................................... ............................................................ 14 d 2,20 Payment Disposition Tracking and Reason Codes 14 ° 2.21 Delivery of Documents.................................................. .................................. 14 M 2.22 Revenue Distribution Monthly Surcharges 14 N 2.23 Toll Free Telephone Violator Inquiry (IVR) ...................................................... 15 M 2.24 Interactive Voice Recording of Inbound Calls.................................................. 15 = 2.25 Contested Citations and Tracking 15 I 2.26 First Level Review................................................................................................ 16 2.27 On-line Contesting .... 16 w 2.28 Hearing Scheduling. ............................................................................................ 17 a 2.29 Hearing Officer...................................................................................................... 17 2.30 Trial de Novo......................................................................................................... 18 2.31 Voiding and Dismissing Citations 2.32 Phone Notes and Supporting Documentation................................................. 18 Q 2.33 System Notes....................................... ..... ..... ...................................... 18 2.34 Citation Inquiry. 18 4 Packet Pg.405 2.35 System Inquiry to Citation Data and sample Citation Facsimile................... 18 2.36 System Security and Password Protection...................................................... 19 2.37 Reporting — Electronic and Ad Hoc Tools .........................................................20 2,38 System Reports.....................................................................,........,,....................20 2.39 Additional Reports..................................................... .,...,...,.....................,.....20 = 2.40 Ad Hoc Reports....................................................................................................20 N 2.41 Audit Reports .... ......... 20 c 2,42 Audits - Books and Records and Data Retention ..20 L 2.43 System Backup and (Disaster) Recovery ........................................................20 0 2.44 Involvement with the Internet and CITY Link...................................................21 r 2.45 System Backup and (Disaster) Recovery ........................................................21 2.46 Processing Time lines .........................................................................................21 2.47 FTB- Collections and Add on Fees...................................................................22 SYSTEM HARDWARE AND SOFTWARE .28 a 2.48 WINCITE.NET (Host) System Hardware and Software................................. 2.49 System Security and Password Protection......................................................29 = 2.50 Ease of System Remote Capabilities ............................................................29 E HANDHELD TICKET WRITER HARDWARE AND SOFTWARE 29 L 2.51 Hand Held Automated Cite Writers...................................................................29 2.52 Hand Held Ticket Writer Specifications., ..29 2.53 Handheld Ticket Writer Equipment....................................................................30 2.54 Wincite.net Mobile App for Boot List.................................................................35 rn 2.55 Laptop Version of Ticket Writer.................. ..37 0 CUSTOMER SUPPORT .,,m ,.... ,� .....37 2.56 Customer Service........... .. . ........ ..................................37 > 2.57 Milestone Schedule........................,,,..,................................................................37 2.58 Training and User Manuals N SECTIQU 3 REFERENCES. .39 3.01 Credit References....... . .....................................................................................39 @ 3.02 Client References............... ... 39 SECTION 4 SAMPLE REPORTS AND FORMS ...41 ° 4.01 Sample Reports and Forms................................................................................41 x 4.02 Sample Forms and Letters.................................................................................41 4.03 Data Screens and Remote Capabilities............................................................41 a 4,04 Remote Functions and Capabilities..................................................................41 M 0 N M r+ i � E U M w a+ Q C E V Q 5 Packet Pg.406 7.L.e Section 1 —VENDOR PROFILE AND QUALIFICATIONS 1.1 Company Profile Phoenix Group was founded in 1989 as a corporation and has been providing services to over 150 municipalities Our services include; Parking Citation Services, Administrative Citation Processing, Residential Permits (online), Booking Fee Billings, and DUI billings. We are a California Corporation, located in Santa Ana at: 2677 North Main Street, Suite 400. Phone and fax numbers are; (714) 460-7200; fax(714) 384-0151 website: http://www.phxgroup.com. We have been in business for 24 years, and employ 22 staff o members. Many years ago we were certified as a Small Business Organization a c The Company is on a sound financial footing, and has experience growth in all facets of the industry consistently over that time. Consequently, there are no impediments to the Company's ability to provide excellent service in meeting and exceeding the requirements of this request. Bankruptcy has never even been contemplated during the Company's entire existence. There are no claims or litigations of any kind for any dollar amount pending against the Company, or contemplated by it. Additionally, there are no office a. closures, downsizing or mergers included in plans for the Company's future. L- 0 As more completely described in the section on insurance, Phoenix Group Information Systems maintains a = comprehensive suite of insurance policies to adequately address any future eventuality. E as Operationally, Phoenix Group Information Systems has developed and trained an extremely strong staff in all areas of the business to address current as well as future needs of the Company to provide excellent a service to all of the Company's clients. As evidenced by the Company's virtually nonexistent turnover rate for the last several years, all of the Company's employees have acquired many years of knowledge and experience in the all of the disciplines that are necessary to provide and excellent product to the Company's clients in this highly technical environment. L 0 During its lifetime, the Company has developed several suites of proprietary software systems and o accompanying procedures that allow the staff to quickly, accurately and consistently receive, organize > process, manage, and report all of the transactions for all of the Company's clients on a timely basis. At the same time, the staff has the ability to respond to 25,000+ calls per month from citation holders, and to M address the requests for assistance communicated by the Company's clients on a current basis. The fact that many of the Company's clients have been satisfied customers for extended periods of time m CL (some over 20+ years) is a testament to the ability of the Company's staff to preform and excellent job in meeting all of the Company's clients' needs consistently. ° 0 We feel the City of San Bernardino should select Phoenix Group as their processing company for X many reasons, to name a few is: o 1. Phoenix Group has remained loyal to the City during their financial recession and continued a processing while waiting on the city for payment, M 2. We have assisted the City in numerous requests without any additional charge to the City, o 3. We have the best reputation for Customer Service and overall program in our industry, 4. Our program provides customization and flexibility to meet the city's needs, r 5. We have experience that exceeds over 80 years of service. w E 1.02 Personnel ggalifications and Subcontractors The total number of years' experience within the Parking/Municipal industry combined for Ke y employees EXCEED 80 nears In addition to the following key a personnel, the remaining staff members include administrative, operational, customer service and data processing personnel will be providing service to the CITY. Mary Houghton will be the primary contact assigned to this contract. E U f ROBERT T. MURPHY—PRESIDENT—26 YEARS EXPERIENCE 2 Mr. Murphy has several years of audit experience with the internationally recognized public accounting firm a of Peat, Marwick, Main & Co. While with Peat, Marwick, Main & Co., one of Mr. Murphy's responsibilities and specialties was directing the annual financial audits of several municipal governments, commercial and not-for-profit clients. 6 Packet Pg.407 7.L.e As President of PHOENIX GROUP Information Systems, Mr. Murphy is responsible for the financial, administrative, and operational management of PHOENIX GROUP. In this position Mr. Murphy's focus is to ensure ongoing contractual compliance, and operational and financial control of the services provided to PHOENIX GROUP clients. In addition, Mr. Murphy is ultimately c responsible for client satisfaction from an overall customer standpoint. N v MARY HOUGHTON -VICE PRESIDENT—32 YEARS EXPERIENCE o Ms. Houghton began her career in Parking Citation Management in 1980. At that time she was responsible a for new sales and customer operations. She was able to increase the company's citation processing volume o from 20,000 citations annually in her first year, to two million by 1986. Since that time she has successfully o managed over 200 accounts throughout the state. Her experience has been in sales and marketing, presentations, contract negotiations, development and direction of client procedures, management and training of customer service and implementation of new legislation as it relates to procedural changes. Ca Over the past 20 plus years she has successfully administered and directed a staff of 20+ employees and L L the operations of more than 200 accounts throughout the State of California. She interfaced with the ° customers for all new software development, and developed all customer procedural manuals, including all aspects of client, data and system conversions. Ms. Houghton's main goal was to ensure the success of the E program through complete customer satisfaction. v rn Ms. Houghton is also a member of the California Public Parking Association and manages the Association's a website and is a member of the Legislation Committee. Ms. Houghton was also the proud recipient to be awarded the Professional of the Year Award in 1990 and most recently the President's Award in 2012. a� In 1989 Ms. Houghton joined the PHOENIX GROUP as Vice President to manage Marketing, Customer y L Service and New Development, including system development, marketing direction, contract Negotiations and Customer Service and Support. 4 > DAVE ROTENBERG —TECHNICAL SUPPORT MANAGER—12 YEARS EXPERIENCE r Career History: 2002-Present; Position: Technical Operations Manager M Department: Technical Support, Information Systems Specialties and Experience: Parking and transportation database management 0° a Hardware diagnosis and repair, SQL database administration o MS Access database administration, Network administration cP Web development, handheld systems support x Training Enforcement of parking regulations, Vehicle abatement Technical support service, Installation and maintenance of parking dispensers and meters, Establishment 0 and collection of fees for parking a M r ERSIN KIVILCIM—SYSTEM ANALYSIS—9YEARS EXPERIENCE 2004-Present, Position: System Analyst M Sql Server Management and Programming, MS Sql Servers, MS Access, ASP, ASP.Net Programming, _ VB Net Programming, C# Net Programming, Web development, Ajax, Html, DHtml, JavaScript, Web E Services, XML, Desktop software development, Handheld software development, System Maintenance Ersin is part of the team that has been responsible for Wincite-net design and implementation, the Credit Card design, implementation and Compliance and web page design and programming for both Q www.wincite.net; www.paymycite.com ; and www.phxgroup.com. a� ROSE DOMINGUEZ — Customer Service and Operations Supervisor — 13 YEARS EXPERIENCE, E SUMMARY OF QUALIFICATIONS: 2007 — Present: Customer Service and Call Center Supervisor (Prior Position: Customer Service/Call Center Supervisor, Turbo Data Systems, Tustin.) Q Qualifications are a combination of formal education, specialized training and practical application has resulted in exemplary qualifications in the areas of CUSTOMER SERVICE and SUPERVISION. Rose is responsible, energetic, self-disciplined and motivated, working accurately and quickly. She has excellent 7 F Packet Pg. 408 organizational skills with an eye for detail. She excels at establishing, monitoring and maintaining all company and client policies. Rose consistently achieves the highest level of performance and excellence that meet the needs and requests of the clients. Responsibilities include: Data Entry, Daily Mail and Payment Processing, Telephone Customer Service. Adjudication Process and Production, Daily Error Corrections, Daily Bank Courier, Implementing New Client Procedures, New Hire and Supervising Current Staff, KEY STRENGTHS: Bilingual Spanish speaking/writing, Subcontractors: MC Consulting Technologies - Additional Support through consulting services MC Consulting a Technologies is an Information Technology and Security Solutions Provider and have been provided additional expertise to our company. They specialize in designing, implementing and supporting complex 2 network infrastructures and technology solutions. They have worked with Phoenix for a number of years, augmenting their internal skill set,to develop and implement solid technology solutions. a> c Infosend —Bulk Mailing Company Y With the aid of Infosend we are able to generate mail for less than a 12 hour mailing time frame. a 4240 E La Palma Ave o Anaheim CA 92807 Contact: Sally Carranza 714.993.2690 x307 E d L Merlin Social_Security Number Resource(optional service) a TLO Account Manager 4530 Conference Way South Boca Raton, FL 33431 d Direct:678-942-9202- Main: 561-988-4200 Contact' Brenda Colaprete N L O Collection Agency—Sub Contractor for Past Due Collections only(optional service) MuniServices > 7335 N. Palm Bluffs Avenue T Fresno, CA 93711 (headquarters) M www.muniservices.com N MuniServices is a collection agency that provides collection services in part, and in whole, by over 260 cities throughout the United States; in California alone, MuniServices serves 9 of the 10 largest cities. To-date, m MuniServices has recovered over$1 billion in tax revenue for its clients. • Management team has 100+years of experience ° • MuniServices expertise is in municipal collection recovery x • Flexible recovery strategies and approach to collections _ • MuniServices will work with Phoenix Group to help provide the best customer service available, including 0 an in-office transfer call from office to office. a • MuniServices will treat collection calls with dignity and respect • MuniServices will work seamlessly as an extension of PHX to help debt recovery efforts 1.03 Wor&Ap„proach and,Project Summary `� The following pages will outline and detail the scope of services for Citation Processing Services, processing, and the understanding of the bid requirements prepared by the City of San Bernardino. Some of these E services outlined are especially for parking, but both programs follow the same guidelines for basic processing. a a, Citation Data Entry, manual or automated, b. DMV Interface c. Notice Generation d. DMV Holds and releases _ e. Contested citation coordination, suspension and f. Payment processing, updating, E disposition, . Toll free violator inquiry, h. Customer Service a i. S'stem_reports, Local inquiry ca-abilit k. Data storage, data retention, and other data so i. Follow up Collections required within the proposal specification 8 MINEW 7.L.e . The WINCITE system provides full edit capability with the exception of any modification to the citation number. The WINCITE system will maintain historical data for each citation on the system. The data consists of all information written on the original citation, plus the registered owner name and address information derived from the DMV files. The WINCITE system also maintains all history and dates associated for all stages of activity. S 0 1.04 Experience Phoenix Group has been providing Parking Citation Management Services to government a agencies for over twenty four years, with more experience brought forward by key staff. P CL 1.05 Affirmative Action Statement It is the policy of the Company to provide equal opportunity employment o to all employees and applicants for employment. No person shall be discriminated against in employment CU because of race, religion, color, sex, age, national origin, handicap, ancestry, pregnancy, marital status, v medical condition, or any other protected classification. 1.06 Insurance L PHOENIX GROUP will provide the CITY with Insurance. The evidence of insurance will additionally name a and endorse the CITY. We will establish additional insurance as required within the bid specifications. o • General Liability $1M with $2M aggregate. • Automobile Liability $1,000,000.00 • Workmen's Compensation- Basic Requirements • Errors and Omissions $1,000,000.00 • Commercial Crime Policy $1,000,000.00 a • Transit Coverage $25,000 a PHOENIX GROUP agrees that it is an independent contractor and that its officers and employees do not become employees of the CITY, nor entitled to any benefits as CITY employees as a result of execution of cn this contract. Any additional insurance, other than the insurance listed above may be negotiated and may be -L°a charged to CITY. 1.07 New legislation and Laws There have been many changes from the original specifications of AB 408 from 1992, SB 602 in 2008 and to our most recent upset with SB 425 and SI3 1407 in 2009. PHOENIX N GROUP has never charged or raised fees to any of our customers due to changes in the law. It is our feeling that as a service provider we will provide the necessary adjustments in programming or operational .a procedures to provide our customers with the most efficient system available. .m CL 1.08 Bid Exceptions or clarificatio.rm o 1. Public Convenience fees: Phoenix group will charge the public a $3.95 or 3.25% (whichever is 0 higher) convenience fee for ticket payment by credit card. This fee provides the cost of the financial x impact of these transactions. Exception: In the event the costs of these services escalate, the cost of this fee may be adjusted to compensate these costs. Phoenix Group will propose any changes in writing. 2. Support services are available from 8:00 a.m. to 5:00 p.m. Emergency services are available when c needed. We will provide an after hour contact and phone number. N 3. User manual is provided on line. The system is intuitive without the use of a manual; however an Cl) r online guide is available for the City. 1.09 Financial Statements E Financial Statements have been provided under a separate cover, enclosed in the bid package. These statements are strictly confidential and are intended for the sole purpose of evaluating Phoenix Group a Information Systems as a responsible bidder by the City of Caron. They may not be shared with any other } organization without the expressed written permission of Phoenix Group Information Systems. Because Phoenix Group Information Systems is a privately owned company; there has been no requirement to date E to provide audited financials to any entity. Revenue Projections: Over the past 25 years, our clients have remained loyal and our year to year Q revenues have remained consistent. We expect our revenues to remain the same if not exceed the current year's revenues as they have in the past 10 years. 9 Packet Pg. 410 7.L.e SECTION 2— SYSTEM SPECIFICATIONS AND SERVICES 2.01 Original Import Citation Entry All citations received by PHOENIX GROUP for data entry are on the system within 24 - 48 hours of receipt. The citations are tracked and received immediately upon receipt. The data entry goes through several verifications per field before completion to ensure accuracy. In addition to the a, precautions we take to provide correctness, we also have speed in mind to make sure the data is available as soon as possible. We have designed a data entry program to model the city's ticket to expedite the process without compromise of integrity. Audit reports are available at any time to check the arrival of the batch o and the completeness of the work. Currently our average time to input paper tickets is less than 1 day a. of receipt. The Wincite report(955) is available as a routine report or available upon request. o .2 With the use of automated hand held ticket writers, the data entry function is an automatic feature that provides for access to all the information within thirty minutes of the data transfer. In addition to our manual a, data, electronic files are imported within five minutes of receipt. L 2,02 Bail Schedules and 40226 Violations The citations and fines are date driven, meaning that each °- violation can be increased many times and are 'active' in our system using the issue date for the determination ,0 of the fine. The system will provide for a three tiered penalty (bail) schedule and will also accommodate a forth fee increase for collection purposes if needed. Phoenix Group will provide tracking and handling of E administrative fines for Disabled Placard violations as detailed in CVC 40226." Important note to provide is the administrative fees collection pursuant to 40226 are not a parking penalty and are not subject to Q surcharges, 2.03 Duplicate Citations Phoenix Group has created a method to handle such problems and collect the new ticket information while leaving the original ticket and data on file. U) L 2.04 California DMV Interface -- Registered Owner Changes The DMV will require the use of a PARC number for identification of the CITY. The CITY will remain in control of the revenues received by the DMV; all aD revenues collected by the CITY. The communications established with the DMV is on-line real time connection and will communicate with the Department of Motor Vehicles continually. Our retry M communication is weekly for a period of 13 months. Phoenix Group will resend notices to the Leasee or N Transfers if indicated. Names maintained in the system include: -a m Wincite will retain all names provided by the DMV or manually entered bLr the Client or PHX Staff. We °- will use the most current name on file. An example would be we collect the name of a rental agency o and the rental agency provides the driver of the vehicle within 30 days. Phoenix will maintain both x names, but proceed with the name provided by the Rental Agency. , 0 HOLDS AND RELEASES - Communications for DMV HOLDS AND RE=LEASES are provided daily. Upon z IL payment receipt the DMV HOLD release would happen within thirty minutes we update DMV. Our system Cn creates a communication job every thirty minute to update these payments and clear any DMV Holds. N REGISTERED OWNER OR RESPONSIBLE PARTY Notices returned due to a bad address or change in responsible party, (i.e. Rental Car); Phoenix Group will make the necessary corrections and resend a E delinquent notice. No Hit List. Daily our no hit list is reviewed and examined for errors. We also provide an E online 'Make Mismatch 'real-time interactive report to check makes and provide the option and ability to correct on line. Q 2.06 DMV tout-Of-State) Commtgnicatip.Is PHOENIX GROUP will communicate on a regular basis with the different Department(s) of Motor Vehicles via through on-line access when possible, or hard copy, E magnetic media if required. U B s Q 2.06 Mailing Address Phoenix Group will mail the delinquent notices to the registered owner provided by the DMV. Mail is picked up from to a `pre-established' post office box locally in Santa Ana or directed to the CITY's 10 Packet Pg.411 7.L.e address. All mail is completed within 24 hours if processed by PHX. Return Address:. City of San Bernardino, C/o Parking Citation Service Center, Post Office Box 11923, Santa Ana, CA 92711 2.07 Notice-o -Delinquent Parking Violation The Delinquent Notice (form) complies with specifics per 40207. Through the on-line remote capabilities, the CITY may cancel a notice immediately by closing the citation with a payment, void, dismissal, review, or hearing disposition. The number of days from issuance to notice is a custom setting that can be selected by the City and modified at any time. Notices are generated daily and mailed within 8 hours of creation. The Notices are mailed out on a Red, Black and White form o mailed in a #10 envelope with the Agency Name identified and meeting all the criteria as identified in CVC a 40207. Additionally the CITY can remotely view and re rint the Delinquent notice. Custom verbiage provided o for a special custom message such as payment or contesting procedures. LEASING AND RENTAL AGENCIES — Rental agencies (30 days limitation per CVC 40209) to notify of the v zn leasee or renter. Wincite tracks the date requirements, updates the Name and Address information and sends = a second notice. Hardcopy rental agreements are retained and the postmark dates are kept on line for follow up or research. °- 0 2.08 Failed Delivery of Delinquent Notice FAILED DELIVERY -- All notices that are returned as "Undelivered" are entered into the system for follow up or tracking. E d a� 2.09 Custom Letters Custom letters may be generated for the CITY for various reasons as an option that may a, be added as an option and implemented or discontinued at any time. See Section 4 for sample letters that can N be selected remotely by the CITY. Custom disposition letters are provided as required in AB 602 established in 2008. Special letters for the CITY would be: 1. Review Result Letters Cn 2. Hearing Scheduling o 3. Hearing Result Letters with detailed reason descriptions. 4. Habitual Offender warnings, j 5. Drive Away letters, 6. Citations cleared without bail/penalty by the DMV, M 7. Warning of a DMV Hold Pending, 8. Old backlog citations, 9. Warning letters, m 10. Bank returned checks and credit card rejections. PHOENIX GROUP is happy to customize letters using the CITY logo as part of the letterhead ° C7 2.10 Daily, Payment and Deposit Processing Overview Payments may be made in person to the CITY, by mail to Phoenix Group, by telephone 24/7 or by Internet either using our secured website or a link set up by o the CITY that will link to our website for custom set up. Payments made over the internet or by telephone a are updated immediately. "> 0 Mail is picked up every daily from our post office located in Santa Ana. Ali payments received by Phoenix `•' Group are processed on a daily basis by our staff. Payments are entered into our system within 24 hours. CO) The data entry of the payment information is performed real-time on-line, which means that all data a is verified at the time of entry with the database. This is an important element in accuracy and E preventing duplicate deposits (made by the violator) during the payment entry process. Y All checks (and/or money orders) are entered into a Deposit Entry System (DES). Our DES system provides Q all the necessary elements to prepare the checks for depositing; the account, endorsement, preparation of v the deposit ticket, and immediate verification of the data entry to ensure the check totals, and match what E has been entered into WINCITE. Prior to the DES producing and printing a deposit report, the data is verified against the payment entries in WINCITE. The total of all payments from WINCITE must agree to the total Q produced in the DES system. The deposit entry system is a separate system designed to endorse the checks, however also balancing against the totals in our WINCITE database, Once we are in balance, the tl Packet Pg. 412 7.L.e system will prepare a deposit ticket, (no deposit tickets are required to be provided by the CITY) and copies are emailed to the CITY. Copies of the daily deposits are also maintained in our WINCITE reports. Deposit copies are automatically emailed to the CITY on a daily basis. This data is also available at any time using our Wincite.net access (depending upon Security per operator). On a monthly basis, all payments deposited at PHOENIX GROUP are reconciled once again to the monthly deposit reports S for a final reconciliation of the monies deposited. PHOENIX GROUP will process the payments and N subsequent deposits directly to a bank account controlled by the CITY or otherwise directed. The CITY may o also process payment and update Wincite through a variety of methods. The bank deposits would be made a. daily to a Union Bank, Bank of America, Wells Fargo account or any other pre-arranged bank agreed upon o between PHOENIX GROUP and the CITY. y Y Phoenix Group is willing to work with the city to accept transfer files for any payments accepted by the City. This process is currently in place with other clients, such as with the City of Santa Ana and a daily file c transfer from their iNova system. Contact: Christine Duarte, TREASURY MANAGER, City of Santa Ana E Direct: 794-847-5335 cduarteesanta-ana.org a. 2.11 Duplicate Payments: In most cases PHOENIX GROUP staff will return all duplicate payments. This ° would account for payments when two people pay for the same ticket or if a payment from the ticket crosses with the delinquent notice. However, it may be possible that the violator is attempting to correct a "bank E returned" status and PHOENIX GROUP may not yet be informed of the situation. This type of scenario is m discussed during our review of the City's business rules. a 2.12 Walk-in Payments - Revenue Collected at the CITY The CITY may accept "walk-in" payments if or as needed. WINCITE will track source of every payment for easy reconciliation. If the payment is entered on line, our system will also be able to track the Operator that entered the payment information. Available to the public would be a search screen and report print out. See Section 4 for o samples. All payments are entered with a payment source, which identifies who accepted (but more importantly) deposited the money. Our system will provide reporting to reflect monies collected at the j CITY separate from monies collected at DMV. r N 2.13 Public Web Access and Credit Card Payments Phoenix Group has set-up a website for public use. The system will allow citation inquiry with instructions and ability to continue with payment by credit card. The data is available in real-time with the highest level of security. The payments by credit card can be made m by Visa, Master Card, American Express, and Discover processing for accepting payments over the C phone and Internet. Phoenix Group is a certified credit card processor, meeting the requirements on o our site to comply and meeting the Cardholder Information Security Program (CISP) Compliance. 0 Charges for the credit card option will be a convenience fee to the public, which may be modified if the CITY .5 elects to cover these costs. All credit card payments are updated to the system immediately. Reconciliation o and disbursement of funds is completed monthly. Sum ested Website papa: a. r r N C v�,..�.y.Ga.pwgrf a W.uca.sM MSW lsraM a>•e..+ NR+WM pl1p 1a.�qt aw a NK!9V'Ni Cmf lyHM i0[�M i .1i MMXr lM CrRAnGy a+'0 PNMY N'7X 9M.f l�lyM+K1 D Rrary io sestuv.�Arymnrr cast .. � ��A# '� U 9dor.slwp i M wrMir{Maa Gw s TMd m amaw c.n 1. , � Iict iav nhM oe 40..•!G�Vnt w K2 axnm 4 < MiN ArcM.tllgw UMf LOgR IA! P4Nta r/y eai � a.+ E Alm% s U Q I VISA AP `,� WSC YfR AV It 12 Packet Pg.413 7.�.e )OW Upon payment of a citation on the website, the citizen will receive a confirmation email with details of the citation and payment. See example below: w► From: support@paymycite.com [mailto:supportCa�paymycite.com] Sent: Wednesday, September 01, 2010 9:20 AM =_ To: ersia0domai .com N Subject: PayMyCite.com Citation(s) Paid o L Dear Ersin, a. 0 Thank you for paying your citation(s). U Transaction Number: 162301 L Receipt Number: 0001.100901.092003 a Name: Ersin Kivilcim o E-Mail: ersin(a-,,domain.com Card Type: MasterCard E Card Number: xxxx-xxxx-xxxx-1234 Expiration: 08/13 a < 2 City of La Habra 100265 $25,00 $3.95 ai Order Subtotal $25-0o L 0 Processing Fee $ 3.95 d Order Total $2$,95 > N Sincerely, PayMyCite.com Customer Service Staff FNL 'm 2.14 Credit Card Charste Bach Charge Back: In the event of a "charge back" the system would treat these C payments similar to a bank returned check. The process includes, 1) reversing the payment, reopen the P citation 2) Annotate details regarding the credit card payment information including Original Transaction ID(s) and any pertinent correspondence regarding the Chargeback 3) A letter of dispute describing the charge is sent to the credit card company, 4) Completes the results and follows up with an unpaid letter to 0 the registered owner.5) Chargeback paperwork is then filed by PHX for later retrieval if necessary a. M r 2.15 Payment Plans (Settlement Agreements) CITY has the option to set up a payment plan with a N violator for installments for a particular citation. M r 2.16 Partial Payments Partial payments may be established to process payments and invoice for the balance due. 2.17 Payment Extensions Citation extensions are a feature provided to the CITY to automatically suspend a the citation due date or until the CITY or the violator takes another action and automatically reopen if not closed. d E 2.18 Bank Returned Checks (NSF) - In the event the payment is returned from the bank due to a bad 0 check, the payment will be "reversed". A "bad check" fee may be automatically added to the system a without user intervention CITY will be able to distinguish a returned checks on the inquiry system and will also be able to see the date and amount of returned payment. 1 13 Packet Pg.414 2.19 Refunds - PHOENIX GROUP will provide verification that a refund is applicable and provide a refund request, by email, form or report. A monthly report will provide the City will all citation payments that were even $1.00 in excess of the amount due. The report will provide the name, address and reason for the over payment, Weekly Phoenix Group will email and or report to the the City when: i 1. Weekly email report: If a citizen calls our office asking about a refund or the status of a refund. I When the call is received, Customer Service Operators (CSO) record phone 'notes' and in the case o of a refund request, the CSO will also enter a refund 'code' in our system. This code type will a` automatically generate an email report every Monday to the City to notify the responsible party of the o outstanding request. 2. Weekly email report: All citations that have been dismissed due to a Review or Hearing, will also be updated and emailed to the City to initiate the refund for the citizen. This is in addition to the monthly a, report that will show all pending refunds. E 3. MONTHLY report: A list of all refunds pending for the last 12 months are also reporting to the City. a In the event the CITY would like PHOENIX GROUP to generate and send the refund "check", Phoenix 0 Group would require the CITY to set up an Impress account to draw funds for payment of refunds. E 2.20 Payment Disposition Tracking and Reason Codes: The WINCITE program will keep track of all i voided, cleared, and or dismissed dispositions (separate status codes) for citations sent to the administrative a review/hearing process. In addition, the system will also provide the user with the entire history of the citation y (or license plate). Custom disposition codes have been created to provide the mandated requirement set forth in AB 602 established in 2008. as U) 2.21 Delivery of Documents All correspondence that requires the attention of the CITY will be "date o stamped"to show the date received at Phoenix Group. _ d 2.22 Revenue Distribution - Monthly Surchar es The WINCITE System will account for SURCHARGES as required for distribution by GC Codes, PC, and CVC requirements. N It is important to point out that not all citations are considered parking violations and applicable for pi disbursement. For example, a CVC 5204 (No current registration tabs) is considered a registration violation '0 and would not be subject to the Court, Jail and State surcharge of$12.50. Our system denotes the type of m CL violation for every violation issued by the Agency. The information is reported in detail on report PC 740 REVENUE DISTRIBUTION REPORT. The following surcharges are applicable and/or available for reporting P as follows with the appropriate dates associated to the date of the surcharge in relation to the date the x citation was ISSUED. c 1. Criminal Justice Facilities Fund: GC 76000 (76101)$1.50 t 2. ou ho s nstruction Fu d: GC 76000(GC 76100)$1.50 a. 3.C d: GC 76000$2.00 4.S13 1407 Immediate and Critical Needs ccou.nt: GC 70372(b)$3.00 Issued after 01101109 N & Paid M 5. S13 425 State Court Facilitigg Eund: GC 70372 b $1.50-Issued after 09101108&Paid c 6. Enuinmerit apa 13poistration Violations: 50%of fine 7. Disabled Pak inks e ; PC 1465.5 8. FIgU&I2 Assess nt f PC 1465.6 , 10% of$250.00 effective date 1/1193. 9. SB 857-effective December 7. 2010 (GC 76000Z $3.00 Each agency that elects to process Q parking violations shall pay to the Treasurer for deposit in the Trial Court Trust Fund three dollars ($3) for each civil parking penalty collected on each violation. Issued and paid after December 7, E 2090. Total $12.50 w Our system will account and adjust for the following: a • Double Payments-made within the same month would be reported as only one valid surcharge, • Partial payments-would not be reported until final payment is made, 14 Packet P91.'415, 7.L.e • Payment Plan/Promissory notes-would not be reported until final payment is made, • Bank returned checks-The number of citations (paid)would be reduced, • Refunds-The number of payments would be reduced to account for any refunds, Paid citations from a registration or equipment violation are not applicable for surcharges other than those listed above. Citations paid (in the previous month) at the DMV. c .y 2.23 Toll Free Teleohone Violator IIr guiry Oy PHOENIX GROUP will assist in responding to all inquiries and initial complaints regarding the status or disposition of a citation. PHOENIX GROUP will o provide assistance whenever possible to the violator for all inquiries. Assistance will be provided through our a. IVR system in both English and Spanish. PHOENIX GROUP provides a toll free 800-telephone number o o for violators (California and out-of-state) to call for assistance. Customer Service for public inquiry is available from 8:00 -5:00 daily,excluding weekends and holidays. c Our Automated (Interactive) Voice Response System (IVR) is provided in real time response. The system ; will provide after-hours assistance to callers inquiring about the citation, status, amount due, payment a information, final date to contest the citation, etc., all using Agency specific information. Our IVR software o was designed to allow our customers a unique toll free telephone number to allow our software to customize to the CITY, greeted by: "Welcome to the City of San Bernardino_Citation Information Line" The � software was designed to also recognize the type of violation to add additional information for Equipment or d Registration (sign-off) tickets. The system is currently handling between over 20,000 calls per month. The system has the capacity to increase lines as needed. Our telephone hardware is kept up to date and was Q purchased with the ability to increase capacity. Client rules and updated changes made available to our CSR allow us the tools to provide the City of San Bernardino with the best possible customer service available to U the public. cn 2.24 Interactive Voice R9gording of Inbound Calls All customer service calls are inbound with no ° -tea outbound calls necessary. All calls can be recorded as needed. In 2010 Phoenix Group updated the IVR c system and phone system, The new program provides for recording calls and capturing into Wincite. > Phoenix Group is in the process of establishing this program. N M g.25 Contested Citations and Tracking The system for Reviews and Hearings in fully integrated with the Wincite program and will provide full accountability and history for every citation within this -a process. Each occurrence of a suspended citation due to a reviewlhearing/trial de novo will be maintained 0° with the status, date, and reason code for the outcome of each level. The tracking process will maintain o previous administrative activity and provide complete historical information on the citation or license plate. (D Monthly reports are provided to list: x 1) Pending reviews, this is also available on line, a) 2) Completed reviews, 3) Pending hearings(this will be available on line within the next 30 days, a 4) Completed hearings with disposition, c 5) Refunds pending due to dismissal of a hearing. N M PHOENIX GROUP will maintain these records and allow the CITY access through on-line inquiry. The administrative record will retain the following information: E 1. Level of process-review, hearing, trial de 4. Date of set-up and date of determination, novo, 5. Time, r 2. Level of Disposition, UPHELD or & Reactivation date, a DISMISSED, 7. ID number for the review officer(police, 3. Reason Code for decision(includes custom hearing, staff personnel), code availability), 8. Comments v Dispositions and Reason Codes: A 'Reason Code"would be included within the citation disposition of f0 all citations for later reference. Reason codes are provided in Section 4. A custom disposition letter may Q be included and incorporate these reason codes. These letters are generated and mailed within 24 hours of disposition. 15 Packet Pg.416 2.26 First Level Review Citations which meet the guidelines as directed per CVC 40215 are eligible for contesting. The city will have the option to customize how the review is established, meaning how much the City will partake and how much will be required of Phoenix Group. There is no additional charge for the program can be set up to direct the citizens to contact Phoenix Group, mail their requests or go on-line for contesting. Mail in requests are verified for responding within the time restrictions and forwarded to the City. The documents N are either scanned into Wincite or date stamped and attached to the request. Wincite has a notification of pending reviews. A simple 'click' of the "Pending Reviews" will display all the reviews outstanding. We o have even go so far as to color code the citation numbers to let you know if the Review was mailed in or a` requested online. See following exhibit. o "Jodi-to. Last w.Wuyt Duel st r -.. ... - xearino TOWN a.00 osr�to�w mn.ao I-, 000 witina:aao om coo Court Arbon 170 Cky of San Luis 6basRO Y DisnusslYad tE FxtansimS d Prom+ssory o Payments Payments Add ' >_ Payment History ® Phord arch DP ' Ysaar Csnissr C:tiRE:f*SY np ri stxry E eb Refunds Pees Tr.! y Violations ondo Vwrabon Hrstary Q1 Wmmuakatba �� V F__ u ten„.-,.,� ,.,._.- _. ,..: . , ,....• :� ,...,,...'n ..-• 0) a L 2.27 On-line Contesting Wincite.net has the ability for the citizen to contest the citation online using our paymycite.com website. The system has the ability to allow payments to be taken by credit card and also CD provides the ability for the public to contest:the citation using the same progra The webpage listed for visual purposes only, the City's website page would be displayed. N M N rD :2 m r 1Z M 0 rLs i 3 p Sub Totat$0.00 a Auencv Ilt�� Piste State. ate ETota1 U Pa 1 M gt S N City of Phoenix 777'?i TEST CA 13/23J20I0r$25.00 Pay CantQSttne Cifaticn M i r Sub Tote.$0.00 E t The s_yOrn has built in features that will provi e: 1. On-Line contesting is completely Optional and may be included as part of the Wincite Program. Q 2. 'Contest the Citation'will display when viewing the citation, 3. Contesting procedures may be custom to meet the CITY's needs. 4. The"Contest the Citation"button will NOT display if the timelines for contesting has emired, E 5. The system will send a daily notification to the CITY to alert of any pending reviews, 6. The application completed by the public is available for viewing on line, Q 7. The number of pending reviews are available using Wincite.net, 8. The public will receive an email confirmation with the ability to view the 'contest form' for up to 90 days after the decision has been completed, 16 Packet Pg.417 7.l.e 9. Photos may be included by the public (up to three photos) as part of the contest form and may be viewed on line by the CITY. 19. Included is the ability for the GLT_Y_to a eh_�.oc_aAl to the citation, such as a meter report, or copy of a placard, or other PDF, or image file and retrieve for later reference. 11. The system will also indicate if a citation has been dismissed when or if the citizen is looking up a citation that has already been contested. See the example below. .N N O a. M 11! _ NAN 0 w � r U .. 'NOTE-A VOMW OO M*W Nt accth0 to a ll h ctMvu &Ad Is nw.: k 001# C 2 L. ` • s. (a CL L 0 y� Y 7. Notes d Aaency(Select Atll arias p� QOtS 7.4' E 0) Phoenix 600 TEST CA 9/23/2010 f0.00 Cla5ed/0ismissed L a N .2 2.28 Hearing Scheduling As an option, Phoenix Group will schedule the hearings once the violator has cn met all the established criteria for a hearing. The hearing may be scheduled as a phone, personal, or c written declaration. The hearing officer will receive a package of the hearings scheduled allow with the 0 documentation provided by the violator. Optionally the City or Hearing Examiner will be able to see all pending and past hearings schedule. By clicking the `hearing schedule'button a full list of dates that have a calendar association for them. Clicking the date will display the calendar, including a list of M `unscheduled' hearing will be displayed. This will be provide data for upcoming hearings, unscheduled hearings as well as completed hearing schedules. This is a new feature and is .a expected to be implemented within the next 30 days. See example below of the preliminary screen. m Q. DHV Inau,ry °teat ACtMty; Oatat , "-Asa,-`. 1'•"1`za" O Totah 0.",­ AJrWW „i Paid= K It+'�itrse`i t�hbENbt "' ti d y 0 Court Action M Extensions Jymisso v a N Pay—ts ­4- Payments add M Payment_H_iStory Refunds - W fees F. tii.:t V Violations tsazid t0 dl'I=' A->Y rrn S7xtF w Violation Kist Ty a tltaldt'. tfa� EA2i _ _ m >_ 2.29 Hearing Officer Phoenix Group will work with the Hearing Officer to confirm the data needed to meet the specifications required. The hearing officer may be trained to use Wincite and would have the ability to r input dispositions and generation the reasons for disposition that will automatically generate a disposition a letter to the violator. Additionally the hearing officer can 'log-in' to research in advance of the hearing, update hearing results and record notes. Using this process will also provide the hearing officer with the input ability to set up the results to create a letter to the public. 17 Packet Pg.418 2.30 Trial de Novo - Level three - Violator protest through Municipal Court In the event the Hearing Examiner finds the Violator guilty, the person has only one course of action. 2.31 Voiding and Dismissing Citations The CITY will direct all voids and dismissals. The Voids and Dismissals may be performed on line or directed to Phoenix Group via transmittals, Our WINCITE system will provide a list of officers, or CITY personnel to select the authority of the Void of Dismissal. _ .y N 2.32 Phone Notes and Supporting Documentation Phoenix Group will keep track of all troubled calls. � The phone call is entered into WINCITE and logged to the citation. In the event the CITY requires any 0 a. investigation on the phone call, all notes, conversation and personnel who took the call would be recorded C within WINCITE. Remote clients also have the ability to enter a phone note. This data is available for be 0 viewing by Phoenix Group personnel. U In addition to phone notes, the CITY (and Phoenix Group) have the ability to attach any supporting document(s) to a citation record. For example, a vehicle repair bill may support the status of a citation hearing and dismissed action. Any document can be attached and noted to the status of a citation,. a Including photos taken by a camera (and not the enforcement equipment). L 0 2.33 System Notes The system will allow the CITY and/or Phoenix Group to log and maintain notes in various locations of the database. The ability to enter a note is based on the security level of the function — E which is different from phone notes. More details on the functions are available under Remote Data Entry. L Notes are available in the following system functions 1. Cite Date 2. Dismiss/Void ,an 3. Extensions 4. Fees 5. Hearings 6. Letters it 7. License 8. Payments co 9. Payments Add 10, Phone Notes 0 11. Review 12. VIN 13. Violations 14. Violation History j 2.34 Citation Inquiry The CITY is set up to access the main database (Host System) using the CITY'S M personal computer -- Microsoft Windows XP, or 2000Pro and Microsoft IE. The remote program was written in net with SSL security and individual user password protection and security levels. This will .a allow access to all information regarding a particular citation, including complete status and payment m information, hot-sheet (scoff-law) listing with the total amount of fines due, or any administrative records relative to the reviews, hearings and their dispositions. This access will be at no additional charge to the a CITY. Password protection is provided to secure access into the system. On-line access will provide the CD ability to produce a facsimile of a citation from the CITY'S office printer. Any costs for Internet access and/or service will be the responsibility of the CITY. o 2.35 System Inquiry to Citation Data and Sample Citation Facsimile: Search Ability by M citation/licenseNIN/Registered Owner. Per cite queries—see below for detailed inquires c System inquiry will provide to the CITY: `� a.Electronic facsimile of the original citation,two versions are available, one that has been electronically M Y recreated for all citations and the other that is an image of the citation taken at the time the ticket is issued if using PHX Group equipment and software for the enforcement hand-held system. E b.All citation information, including the VIN, c.Current status of the citation, DMV inquiry, hold, and release information, Q d.Delinquent notice information due date, mailing date, and MOST important, the make on the citation w AND the make provided by DMV, e.Administrative review, hearing court appeals and disposition information, E f. Payment information, including all date, amounts and payment codes, g.Registered owner information, including the VIN number and any additional names if previously w owned and cited, May also include a driver's name and address if applicable. This is different than a the registered owner and may be included within the data maintained by PHOENIX GROUP. This is most used for maintaining names for contestants that are not the registered owner, All administrative records created to provide data for audit trails or detailed information. 18 [Packet 6.419 7.L.e The citation data is accessible by citation number, vehicle license number, name, VIN number or DP Placard number if captured. A standard Personal Computer with an operating system of XP, or Windows 2000Pro will allow the CITY to access the main database (Host System) using only the Internet. No additional software or hardware is = required. Remote access is provided to the CITY at no cost. On-line access will allow the CITY to determine the amount due, payment activity, hot-sheet (scoff-law) listing with the total amount of o fines due, or any administrative records relative to the review/hearing and the dispositions. The On- a line access may be used as often as necessary, and for any purpose. o PHOENIX GROUP will provide on-line inquiry access to the CITY(at no additional charge). r Password protection is provided for all access into the system. The system will be password v protected and will be available 24 hours a day. This feature requires Internet access to link to the = Host/Citation Database. We cannot guarantee 100% available 2417 due to system maintenance, but the Y system is available 98% plus. a L 2.36 System Security and Password Protection PHOENIX GROUP will maintain citation and system ° confidentiality and will provide adequate security measures to ensure the same. The computer system has multiple levels of password protection to ensure the "need to know" of the operator. There E are currently 42 options for security levels that are pre-defined. However, the Cif can take v advantage of our custom setting and design the rig regpire per user. For example, a G hearing officer may only have access to level 1 and items 12, and 13 listed below. Very easy to set up and a manage by the City. Management of the security can also be accomplished by using a remote computer. In some cases urgent requirements have necessitated immediate disabling of a user. The following chart will outline our security levels and optional customization. L Level 1 Level 2(in addition to Level 1) 1.Ability print Cite Facsimile 7.Add a citation > 2.View/print letters 8.Change/Edit citation 3.View/print notices 9. Enter/edit a pending review .- 4. Enter/edit phone notes 10. Create/complete review letter N M 5.View/print reports/boot files/report notes 11. Undo Review results and deposits 12.Enter/edit a pending hearing a 6. Custom(Adhoc) Reporting 13- Create/complete a hearing letter op 14.Enter/edit and complete Court Action information Q. 15.Add/edit extensions o 16.Add/edit promissory 0 17. Enter a new payment x 18. Print a payment report 19. Credit card function o 20. Enter Hearing deposits s a. 21.Override a payment M 22. Identity payment as a correctable violation payment o 23.Take amount as full payment N 24. Enter NSFIReturn Check information M 25.Speed pay i 26. Enter a new violation i 27.Edit a violation 28. Upload documents V 29. Print uploaded documents Q 30. Delete u loaded documents Level 3(in addition to Level 1 &2) Client Admin-Level 4(in addition to levels 1 -3) _ 31.Add New Registered Owner and address 38. Create new users 32.Correct/Edit a Registered owner and address 39. Edit user capabilities E t 33. Dismiss/Void a citation 40. Delete reviews/hearing setups 34. Enter/edit pending refund information 41. Delete extensions Q 35. Enter/Edit Fees 42.Delete Pending Refunds 36.Void/Waive del inquent/late/N SF/Adm in fees ; 37.Void/dismiss a violation r.., 19 Packet Pg. 420 2 37 Reoortina —Electronic and Adhoc_Tools_Monthly reports are available to access over the Internet using Wincite.net. The reports are in a PDF format and only require Adobe reader for viewing, searching, and printing. We provide an Excel format export for most reports. Report data is maintained on our servers for not less than two (2) years. Ad hoc reporting is available using our Custom Reporting set up in Wincite.net. This will allow the CITY to create and generate custom reports for very specific needs. The user can save these custom queries, print them, export them to excel and save the format for future use. 0 2.38System Reports PHOENIX GROUP provides a variety of reports to support the needs of the CITY. a` Monthly, Daily and Weekly reports are generated based on the client's needs. The daily reports include 1) c the boot file (scofflaw) listing to match the file that is also created and ready for the handheld import, 2) Daily deposit report, 3) Daily import files, 4) Online contest notifications, 5) Other reports are created on a v calendar cycle, PHOENIX GROUP will meet with the CITY at the beginning of the implementation 0, phase to determine and meet the needs of all the reporting requirements. Reports are prepared and Y maintained on the system for our clients to access over the Internet. a L 2.39 Additional Reports Additional Reports needed may be defined and provided at the start of the ,0 contract at no additional charge. _ m E 2.40 Ad Hoc Reports Ad hoc reporting is available using our Custom Reporting set up in Wincite.net a accessible over the Internet. This will allow the CITY to create and generate custom reporting as needed, a Ad hoc reporting may also be exported a� U 2.41 Audit Reports Audit Reports have been created to assist audit the system and verify billing.. These � new reports would include a detail report listing of the following billable items. Including citations issued, rn Notices mailed, performance deadlines (such as data entry) Voids, Dismissals, DMV reports, and other `o critical timelines and activities. c 9.42 Audits -Books and Records and Data Retention Phoenix Group has created an annual report that is used to satisfy the requirements of CVC 40200.3(b). This report is available at no additional charge and M is currently in place. Phoenix Group has not prepared an Audit for any of our clients, but is willing to N participate as needed or necessary. m DATA RETENTION AND STORAGE PHOENIX GROUP'S data retention/storage policy defines the period � of retention and disposition of three categories of data: source documentation, magnetic media and control 0 documentation. All costs to return or destroy data will be borne by PHOENIX GROUP. x .E SOURCE DOCUMENTATION (hard copy data): Our standard process is to return the source 0 documentation to the CITY every July and January for the previous six months. a M r 2.43 System Backup and (Disaster) Recovery _PRIMARY HOST SYSTEM Backup and Data N Protection — PHOENIX GROUP Currently Phoenix group's data is running on a Raid 5, which protects the data from hard drive failure in addition, the Citation Data is copied in 30 minute increments to protect from data corruption and allows for a quick restore. Daily Backups are performed seven days a week with one end of week backup and stored off site as well as one month of data maintained on site, the backup is maintained on external media. With this daily and weekly backup procedure, in the event of r a failure due to unforeseen circumstances, the data would be restored within 2- 24 hours (dependent upon Q recovery needs). m Monthly Preventive maintenance is performed to monitor hardware, system reliability and to restore test E data from external media to ensure the integrity of the backups. In the event of a system failure, we will notify our clients immediately by Email. Additionally we are in the process of upgrading our hardware to a include a complete redundancy server to avoid possible failures from interrupting service. f. 20 Packet Pg. 421 I 2.44 Involvement with the Internet and CITY Link PHOENIX GROUP has incorporated the use of the Internet Into our process. This involvement includes: 1) True web based system, 2) Daily communication to the Host database, 3) File transfers for Hand Held Technology, 4) Monthly Report Access via the Internet, 5) Web Site and CITY Link — Phoenix Group suggests the use of the CITY's website to list payment options, and link to our payment gateway for operation and payment by the public. It is acknowledged that the CITY may currently have a set up with .N this process and Phoenix Group will make sure that all the same features and benefits will be incorporated in our set up. o Violators — Credit Card Payments and Inquiry — www.paymycite.com. Inquiries are available 2417 with . secure updates for OPEN citations only. In the event the CITY requires the process to include paid o citations, we will need to limit the date range of the closed citations so it does not affect the performance and speed of the data access. This site is new and may require some additional instructions for viewing. U Web Based System. Our web-based system will allow the CITY access the database from any PC with a, Internet access. This would also allow more locations access to the information. The site is a secure site co with full remote capabilities. a. U. Monthly reports are available to access over the Internet. The reports are in a PDF format, using Adobe ° reader for viewing, searching, and printing. Each report will include all the monthly documentation for officer performance, revenue, DMV, billing, and surcharge disbursement. This eliminates reports E generated on paper and allows more flexibility with information storage and retrieval. More details and c Samples are provided in Section 4, a 2.45 System Backup and (Disaster) Recovery PRIMARY HOST SYSTEM Backup and Data Protection — PHOENIX GROUP. Currently Phoenix group's data is running on a Raid 5, which protects the data from hard drive failure in addition, the Citation Data is copied in 30-minute increments to protect from data corruption and allows for a quick restore. Daily Backups are L performed seven days a week with one end of week backup and stored off site as well as one month of data maintained on site, the backup is maintained on magnetic tape. With this daily and a weekly backup procedure, in the event of a failure due to unforeseen circumstances, the data would be > restored within 2 -24 hours (dependent upon recovery needs). N M 2.46 Processing Time lines The processing time lines are directed by the Agency and can easily be modified when needed. The following is provided as a guideline to reflect what to expect from a normal schedule or routine. The majority of all the scheduled events are custom for each agency. For example m Number of days before a notice is generated 1 —99 or, typically 21 days, o Number of days before a hold is sent to DMV—variable, typically 14 days. P Manually written citations (hard copy): All citations are entered and on-line within 24 -48 hours of receipt. a� Registered Owner Information: DMV is contacted for owner information on an hourly or minimally daily a basis M Notice gf_Qelinqvent Parking Violation: Delinquent Notices (excluding out-of-state vehicles) are mailed N daily. The delinquent notices are generated at 5:00 p.m. each evening, then prepared and mailed the M following day. Cita ion PavrMr gnj grid Disposition Updating: All payments and dispositions will be entered and the information will be available within 24 -48 hours of receipt. Q DMV Registration Holds and Releases: DMV holds and releases are completed daily. Grace Periods: The system provides for a grace period to be customized per process. Such as payment late date —that are acceptable or DMV hold dates. E U System Reports: PHOENIX GROUP will supply the CITY with all reports required by the CITY within 7 a days of the closing of each month. The life of the citation can be audited at any time through a personal computer, modem and a ! communication program. The personal computer will provide access to the Host computer. PHOENIX 21 Packet Pg.422 r GROUP welcomes any change in these time lines, which will enhance the collection, or streamline the process. 2.47 FTB — Collections and Add-on Fees Traditionally parking citations have been sent delinquent notices to alert of non-payment of a parking citation, and then the citation would be forwarded to DMV. a, Today, every city and parking agency is working towards a greater complaisance in the collections of the y program through an additional form or collection. Phoenix Group is prepared to assist the CITY with this effort as well. We have already set up a program with the State Franchise Tax Board (FTB) to implement o annually as our first effort of collections or work in conjunction with a third party collection agency. a C We are willing to established a daily communication protocol with your third collection agency or implement .2 0 our Collection Agency for this process. a� Once the data is eligible for collection is automatically created daily to update the collection agency thought an automated update process. Additionally any payments made at the CITY or through our credit card a process will update our collection agency as does any payment collected by the collection agency back to Wincite.net. ° c Phoenix Group is willing to work with unpaid collections through a Certified Collection Agency and also E utilize the program provided by the State Franchise Tax Board. Citations that meet the criteria of special collections would be established by the CITY. We will follow the aging criteria that best suites the CITY. a� However, we are willing and anxious to explore various timeiines to better assist with collections today or at any time during the contract. Examples of Collections occur when U 1. The citation is 13 months old and NOT on DMV hold 2. The citation has been returned by DMV as uncollected, recalled due to age; or rejected by DMV. y 3. The citation was issued to an out-of-state vehicle and the delinquent notice is 90 days past the mailing o date of the notice. The City may also want to consider "Add on fees" and assign to collections at an earlier stage to improve collections. The Add-on Fee would allow the City to recouple 100% of > the parking fine, vs. sharing these fees with the collection agency. Phoenix Group will mail out a delinquent letter of warning in advance of sending to the Collection agency. N Cn If the citation remains unpaid, the data will be turned over to FTB and or forwarded to a Collection N. Recovery Program. The letter of warning is optional. 72 M Add on collection fees: Many cites are adding on any collection fees as a result of additional processing C costs to collect on the debt. As an example, The City of Lynwood notes on their website: If the city incurs o collection costs in conjunction with the assignment of a parking citation, those costs shall be added to the cD penalty and the violator shall be liable to the city for both the civil penalties and the collection costs. (Ord. K #1617, §1), The City may want to take advance of such an ordinance. In these cases 100% of the funds o that are collected by the Collection efforts will be returned to the City. M PhoglljX Group,is currently working with several-Collection Agencies N MuniServices 7335 N. Palm Bluffs Avenue Cl) Fresno. CA 93711 (headquarters) www.muniservices.com U f� Collection Bureau of America a 25954 Eden Landing Road, 1 st Floor Hayward CA, 94545 a Phone: (510)781-5128 E U American Capital Enterprises, Inc. Q 42145 Lyndie Lane#212 Temecula, CA 92591 Phone: (951) 695-3372 22 Packet Pg.423 Additional information about Phoenix Croup and MuniServices (optional Services) Phoenix Group and MuniServices will provide delinquent account collection services for the CITY and will begin the collection process within thirty (30) days upon receipt of the necessary data. Phoenix Group will provide the subcontracting and the statement of work to MuniServices to oversee and manage the project. The format and content of any work product, project reports, and procedures will be finalized and reviewed with the CITY. N N CD The collections project for the CITY will include the following components: o • Data Transfer and Analysis rL • Training and Quality Assurance o • Debtor Notification /Collection Process Overview • National Customer Service Center U • Skip Tracing Efforts/ Debtor Location Negotiations with Debtors Payment Processing 9 Dispute/Complaint Resolution a Closing and Return of Case or Cases �° Partial Collections Policy • Work Plan and Timeline E • Credit Bureaus L • Privacy Policy • Monthly Status Reports N m U 1. Data Transfer and Analysis Phoenix Group and MuniServices Data Control Services team will work with the CITY to setup the Cn automated data transfer, ensure compatibility, conform to the program requirements set forth, and review o the quality and accuracy of the pertinent information in each of the submitted delinquent referral files. The = intention of this first effort at "grooming" the files is to reduce the incidence of returned mailings and establish a better basis for subsequent location and collection efforts. N The files are further scrutinized for information such as last contact (transaction and date), and collections and delinquency history information, Where possible and applicable, will secure SSN's (Social Security Number) for individual accounts, and also the delinquent amount including component parts such as m penalty, interest, collections fees, legal fees and other administrative charges for each period if or when C- applicable. to This information is used in the creation of a collections database utilizing the outstanding debt information X provided by the City for the purpose of providing collection and enforcement services. o Z MuniServices National Customer Call Center utilizes a Cisco IPCC Express Enhanced system. This M system is the ideal full-featured formal call center system, allowing for skills-based routing to as many as c 200 agents and 300 Prompt & Collect Ports. The architecture of the systems ensures that both telecom C` and personnel resources are available through the use of virtual call centers. MuniServices staff, data M centers and telecom resources nationally are available to handle customer needs. Additional features and benefits include increased customer satisfaction through enhanced customer care: E U • Deliver each customer contact to the right agent the first time and customize call treatment and r handling on a customer segment or even a per customer basis using advanced features like skills- Q based routing, competency-based routing and priority based queuing. • Enable advanced supervisory features, including silent monitor, coaching, barge in, and intercept, E to ensure high-quality customer service. u • Provide caller data to agents via an Enterprise Data pop for improved customer handling and to w provide customized service to special customers. Q • Keep caller fully informed about the status of their call and the options available to them through customized messaging. 23 Packet Pg.424 • Provide custom call treatment for calls in queue, including support for music in queue and custom messaging for number of calls in queue with expected wait time. • Enable voice interaction capabilities for prompting and collection of caller-entered information. • Redundant architecture ensures business continuity. • Optimizes customer satisfaction and reduces costs by precisely matching City requirements with our call center agent resources. • Provide conditional routing on automatic number identification (ANI), dialed number identification service (DNIS), time of day, day of week, any real-time statistic, or on-queue condition. c • Overflow, interflow and intra-flow routing. a` • Enable agent selection via linear (hunt group), circular (distribution group), or longest available c (agent who has been available for the longest period of time) distribution strategies, as well as most skilled and least skilled algorithms. v • Skills-based routing: Define as many as 100 skills, each with up to 10 competency levels; every active agent can have as many as 50 skills defined and active at any time. • Priority queuing: Any call at any time can be reprioritized under workflow control; ten levels of a priority are provided. `o w Security Phoenix Group and MuniServices understand the importance of safeguarding confidential information and E data. MuniServices experience and dedication to safeguarding over 14 Terabytes (TB) of confidential information, comprised of over 1,000 yearly source files including highly sensitive federal and state data for a debtors, demands we maintain the highest level of security and data confidentiality. To ensure security and data confidentiality, MuniServices employs physical, logical and programmatic measures. a� Information Security MuniServices control of sensitive and confidential data is insured through the use of a multilevel -°a comprehensive security scheme. Some of the infrastructure security methods deployed include, but are not limited to, perimeter security and monitoring devices, intrusion detection systems, virus protection, > spyware protection, security patch deployment, multiple firewall deployment, multi-level cross vendor N firewall deployment including 2-node high-availability firewall cluster at network edge, non-Internet routable N networks and the use of dedicated and secure segmented services and trusted networks. Monitoring systems also provide real-time alerting via cell phone and e-mail notification of any system issue or status :2 m change. Q. 0 2. Debtor Notification/Collection Process Overview CD Once all debt referral files have been cleaned, prepared and standardized, and after the language for the 25 collection letters has been reviewed and approved, MuniServices begins the initial mailings. Normally, this c occurs within 5 days of the initial account referral. a M MuniServices initial contact on each referred account will be via written correspondence. All accounts will c receive an initial collections notice by an agreed upon date outlined in the Work Plan. All MuniServices correspondence clearly identifies MuniServices as the representative for CITY. MuniServices M correspondence will inform the debtor of their outstanding liability and request that they resolve this matter by submitting payment in full of the identified balance. E The full case assignment receives the first mailings. including the most aged accounts, regardless of the a amounts owed. It is MuniServices experience that the effectiveness of these first mailings derives principally from the formal announcement that the pursuit of the debt has been referred to a private contractor as the "Collection Agent' on behalf of the City. It is during the initial mailing cycle that E assignments to case representatives at MuniServices are made. Assignments are made on the basis of the amount involved (with the most skilled and experienced Account Representatives getting the high w i valued accounts), technical difficulty and the extent of prior collection activity. a 24 Packet Pg.425 C Response y N U O L a — c Call Center ' ( Debtor D r Communicates +a verify: Via Mail V Address Phone it _ Y Information c`a Review Account Contact o. L with Taxpayer Outcome ,0 c n - Paid in Full a Payment Plan Promise to Pay Dispute Refusal to Pay L Request Q N L) m Abatement Payment Plan Payment Dispute Skip Tracing N L Process Setup&Tracking Processing Resolution O Process c a> T N Credit Bureau/ M N € Enforcement Process when a Applicable m sZ 0 L 3. Dispute/Complaint Resolution All incoming correspondence is processed by Phoenix Group and/or MuniServices. Debtors providing proof of payment or exemption are notated within MuniServices Collection System and are removed from �o the notification process. MuniServices will forward to Phoenix Group all information received. Debtors n. who are disputing the balanced owed have their cases placed on hold pending an investigation and MuniServices will communicate in writing the result of the investigation to the debtor. The status of these N accounts is tracked within MuniServices Collection System and additional follow-up via phone calls and/or M notifications will continue to facilitate the collections efforts. MuniServices keeps an electronic copy of all correspondence attached to the account in MuniServices Collection System. aD E If at any time, MuniServices receives a complaint concerning collection activities, the Project Director w and/or Collections Manager will immediately and thoroughly investigate the matter. Concurrently, the Q designated City contact will be notified of the complaint. Within seventy-two hours of receipt of this notification of a complaint, a written assessment of the facts pertaining to the complaint will be provided. E This assessment will generally include a review of the work performed on the account. In Addition to collection Services, LPR can be implemented to add additional resources. The following Q features are optional and have been provide within the cost page as such. The services can be included immediately or at a later time. 25 Packet Pg. 426 MuniServices, LLC MuniServices, LLC, a Delaware LLC was founded in 1978as Municipal Resource Consultants (MRC) and has been in business for 32 years. Under the then-partnership, the firm flourished throughout California and quickly branched out into other regions. In 1998, MRC was acquired and combined with other government services entities on the East Coast forming what is known today as MuniServices, LLC. In 'a 2008, MuniServices became a wholly owned subsidiary of Portfolio Recovery Associates, Inc. (PRA), a N publicly traded (NASDAQ:PRAA) full service provider of outsourced receivables management and related services. During that same year, PRA also acquired a Houston-based Broussard Partners & Associates o (BPA), a sales and use tax auditing firm specializing in providing tax audit services to local governments. a. Previously in 2005, PRA had acquired the Birmingham-based Revenue Discovery Systems (RDS), a o company that provides revenue enhancement services to state and local government, specifically in the areas of revenue administration, revenue discovery and recovery and compliance audits. Operating under v the name MuniServices, the combined entity of MuniServices, BPA and RDS, is well positioned to provide our clients with comprehensive revenue enhancement, administration, information and consulting services. MuniServices extensive service offerings are used in part, and in whole, by over 260 cities throughout the United States; in California alone, MuniServices serves 9 of the 10 largest cities, To-date, L MuniServices has recovered over$1 billion in tax revenue for its clients. ° c Location Services E The vendor will offer location services utilizing a dedicated fleet of vehicles operating in the nation's major metropolitan areas. The fleet must use state of the art infrared LPR cameras, covertly mounted on a vehicles operating 16 hours a day, 7 days a week. a� Once a car on the wanted vehicle list is located, an alert will be sent to the parking authority, auto finance company's repossession agent or local law enforcement for response, along with information recorded N I from the LPR system. This information includes the location and time of the alert, as well as the license L plate number with two color pictures of the vehicle where it was scanned. a� 1. Scofflaw Alerts > When the vendor locates a vehicle with five (5) or more unpaid delinquent parking citations (scofflaw), an alert will be sent to the local law enforcement agency, parking authority, its contractor, etc. (as directed by N the client) for its response to effect immobilization (boot) or impound (tow) as authorized by California -- Vehicle Code 22651i (1). The vendor will forward this alert within four minutes of locating a scofflaw :2 vehicle. 00 This alert will include information recorded from the LPR system. This information includes the location o and time of the alert, as well as the license plate number with two color pictures of the vehicle where it was x scanned and confirmation that the vehicle is located on public property. 0 2. Sticker Notices a When a vendor spotter vehicle locates a vehicle with three (3) or more unpaid delinquent parking citations, M the driver will place an electrostatic sticker on the vehicle. The sticker contains information approved by N the City relating that unpaid citations exist, how citation fines can be paid, contact information for the City or its processor and other information required by the client. An alert will be sent to the City, its processor, collection agency, etc., as directed by the City. The alert will contain information recorded from the LPR system, including the location and time of the alert, as well as the license plate number with two color pictures of the vehicle where it was scanned and stickered. ;o Q 3. Cross Referencing Vendor shall consolidate unpaid citation data by obtaining unpaid parking citation files from multiple d parking authorities, and create daily scofflaw files based on the collected files. Cross referencing unpaid E parking citations of multiple parking authorities increases the identification of scofflaw vehicles and the U collective payment of unpaid parking citations. Q 4. Enhanced Skip Tracing Services/Field Warning Not'cing The vendor will employ automated License Plate Recognition (LPR) technology to augment skip tracing efforts, by producing additional insights into a subject's travel patterns and whereabouts. The vendor will 26 Packet Pg.427 use staff in the field to apply a warning notice to the windshield of the vehicle, whether or not it is boot eligible, This warning notice will indicate that the vehicle owner is in collection status. 5.Value Added Law Enforcement Service Every time a vendor mobile LPR camera operating within the City of San Bernardino detects a license plate number associated with 1) A wanted person, 2) Missing person, 3) Amber alert, 4) Stolen vehicle, or =_ 5) An active law enforcement investigation, CITY or the Police Department will receive an alert notifying law enforcement of the exact time and place the vehicle was spotted, including a color photograph of the c vehicle, GIS coordinates and a photograph of the vehicle. `a _ Vendor will also grant single plate and batch plate look-up capabilities in the vendor system. The "lookup" system provides investigators access to the vendor's historical license plate database, for investigative purposes and to enhance public safety. c ALERT EXAMPLE Y L Public residential street. a 3125 Topaz Ln (- Fullerton, CA 92831 0 m Status:Accepted Alarm E Reader ID: 22300 Reader Name: Car-Orange W Reader Type;AD-Mobile Q Camera: 0 Plate: State: CA TimeStamp: 2011/08/12 12:52:02 L Latitude, Longitude: 33.88687134,-117.87147522 View on Google Maps: ht :lima s c ooale.comlmap_-g7_ _8%� 71 117.$7147522 > Match with the hot list N Plate: 5DDC529 N State:CA Agency: External ° Alarm Class: 00 m Q. Note-##0 LC„VLS-City Of Fullerton,EMAIL METRO PRO ONLY,BLK,HO o 2 attachments— k O t a M r I O N M C E t V CU r+ r+ Q C E t V Q a; 27 Packet Pg.42$ SYSTEM HARDWARE AND SOFTWARE 2.48 WINCITE.NET fHostl System Hardware and Software_ Our latest version of WINCITE is our Internet based WINCITE.NET, The new Parking Citation Management System is a custom software product that has been in full production for over ten years. Alt functions or capabilities requested within the Bid Specifications are fully implemented and in production, with no special programming required to satisfy the needs of the CITY. PHOENIX GROUP INFORMATION SYSTEMS designed the Program with y speed, accuracy and customer service as primary goals. 0 L Preventive Maintenance: Our MIS department performs monthly preventive maintenance to ensure system a. reliability, data integrity, and overall system health. In addition we maintain testing environments for data o integrity checks and system backup/restore processes to insure the performance and reliability of our Y system. Backups = • Every 15 minutes: Database transaction backup L • Daily: Entire database backup a • Daily handheld (Wincite Mobile) database backups to Phoenix Group's servers o • Monthly: On-site database backup • Weekly: Off-site database backup a • Database clustering and automatic failover service for critical applications aEi a� Software Information: The WINCITE.NET application was built in a Microsoft's NET Framework Q environment using ASP.NET and a MS SQL Server backend to provide the greatest performance and efficiency of processing. It includes a sophisticated security system to protect data and prevent unauthorized access to information. More recent upgrades include a web based data archive and web services data transfer capability and access. This will allow for easier data maintenance and better L performance while maintaining access to older data. °a With the components listed below we can quickly handle any disaster recovery by restoring any of the > services to another server in the event of failure: r N • Full and incremental backup processes N • Cluster Database server environment • Off-site backup maintenance m • Test servers for backup, restore and data integrity testing C • Hot-swap replacement for key servers a • Cloned server files for catastrophic loss and replacement 0 • Additionally the CITY's data could be loaded to our FTP site monthly and could be retrieved by the CITY s for upload to the CITY'S computer system as secondary back up protocol. o s a The WINCITE.NET (host) system is running on a Microsoft Server 2003 platform, Clustered SQL M Server databases and is powered with duel, duo core, Intel 3.0 GHz microprocessors, supported by N a RAID 51 configuration. Our software is upgraded and/or enhanced on a very regular basis, in response to client requests and in adherence to Microsoft standards. Our system has been designed to keep up with client needs and allow enhancements to be incorporated in our system E with very little downtime. Our MIS department is in the process of several upgrades that will take place before the end of the year. o • High-speed Internet-(T1) Broadband Connection Q • Secure and encrypted VPN services to Sacramento (DMV communications) 101100 Ethernet network Dedicated servers to services. o X2 Web Severs r o X2 PBX VOIP Servers in failover configuration a o X2 Load Balancing Appliances (for High availability) 28 Packet Pg. 429 o X2 SQL Database Servers (SQL Cluster) o X1 Interactive Voice Response System (IVR) Server dual server environment with double the current capacity and failover capability o X1 DMV Communications Server o X1 FTP Server (for easy upload and download of transactions and reports) • Microsoft SQL Server(Database engine) N • Windows Server 2003 Platform with RAID 51 • X2 Adtran NetVanta 3448 switches o • X2 Cisco PIX Firewalls in failover configuration a. • Broadband Link Balancers(T1 and Wireless T1 in balance/failover configuration) o 2.49 System Security and Password Protection PHOENIX GROUP INFORMATION SYSTEMS will 0 maintain citation and system confidentiality by providing adequate security measures. The Wincite.net 0) system has multiple and customizable levels of user privileges to ensure data access security. a Phoenix Group implements McAfee SECURETP Certified Service: This site is tested and certified daily to 0 pass the FBI/SANS Internet Security Test. The "live" McAfee SECURE TM seal appears only when a web r site's security meets the highest security scanning standards of the U.S. government for Visa, MasterCard, American Express, and Discover. In addition, Wincite.net is secured using VeriSign's premier SSL E encryption. This means that the web site can secure your private information using a VeriSign SSL Certificate. Information exchanged with any address beginning with https is encrypted using SSL before Q transmission. N as 2.50 Ease of System — Remote Capabilities WINCITE.NET was designed to be as user friendly as possible, The first time our clients were exposed to the program they were given no instructions and were rn asked to maneuver around the system. The experiment was a success and there were virtually no 0 questions, Recently one of our clients has a serious accident and left the parking office without back-up training to get into the system, only a user name and password was available to them immediately. We > sent someone over to assist with the training the very next morning only to find out "No Training Was Needed". M N However we are aware some clients feel the importance of all the extra help possible to avoid confusion :a and possible errors, m sz 0 HANDHELD TICKED LNRITERS (HARDWARE AND SOFTWARE) a 2.51 Hand Held Automated Cite Writers Phoenix Group has provided automated cite writers since x 1990. d 0 s Phoenix Group also provides importing from every major hardware company in the industry_ a M Syncing through web services, the citation files are uploaded to our import server via secure web services o hosted at Phoenix Group. Additionally an email is sent to the manager of the enforcement operations N indicating the number of citations received during the import. M Phoenix Group currently communicates with a variety of other automated handheld cite writers. E 2.52 Hand Held Ticket Writer Specifications Handheld Ticket Writer Software Solution includes: a. Parking Citation Enforcement Software b. Street Sweeping Enforcement Module c. Desktop and/or Wireless Syncing Module E d. Exempt Plate and Warning Tracking e. Previously Warned Vehicle Tracking w f. Boot(Scofflaw) File Exportllmport and Tracking Q g. Parking Citation viewing editing reprinting and tallying function 29 Packet Pg.430 i The system solution includes: • Ticket Writing Software—Windows Mobile compatible Net application • Password Protected • Minimum IP rating of IP54 • Max—One Piece weight: 1.61bs = • Max—Two Piece weight N • Handheld: 0.$Ibs U • Printer: 1lbs 4oz ° • Syncing Software-- CL automated r_ • Tire Marking Program—Electronic chalking ° • Quick cite program. This allows the City to write repeated cites in on location by one set up. r • Boot File Export/import with alerting functionality a� • Permit Data Import(if applicable) Y • Warning Program • Do-Not-Cite(Exempt Plate) Feature a L • Mandatory field verification • Automatic Syncing to phoenix Group—without user intervention • Automatic Software Updates—without user intervention E • Live sync/updating using web services over 256bit SSL a • Syncing must load data to processing system in real time • Color Photo capabilities—Including posting output to the website. • Wi-Fi and Bluetooth capability • Touch screen on both solutions, no keypad on one-piece I s • Automatic"look ups"or search capabilities(such as permit or boot list) � L • The handheld must have the ability to enter notes, both printed and non-printed officer notes for -°a each ticket, Non-printed officer notes are entered at the time of the ticket or at a later time. a • Windows Mobile .Net Application interface > • Full administrative control of database lists, examples: Add modify or Remove locations, officers, N warned and exempt plates, makes, and models Comprehensive reporting features N • Comprehensive citation search functionality • Preview Citation before printing option m • Issue up to three t3!yIoIpt�ons ner citation 3 • Void citation while in the field o L • Warning citations in the field x • Automatic software upgrades at no cost for the duration of the contract • Supplies may be purchased directly by the City or ordered through Phoenix Group. o • Access to images from the original printed citation as well as the ability to reprint the citation n. • Automatic transfer of citation and photos to the processing center via web services — data and photos become available on the web within one hour. N • Daily citation import confirmation emails • Handheld system backup and restore functionality • Optionally real-time look up for boot/tow. Agency would provide Wi-Fi or use smart phones for E access. U M 2.53 Handheld Ticket Writer Equipment a Three options for equipment has been provided, with details below. Some of the units allow for more than parking citation writing, including but, not limited to, optional cell phone or radio communications. The units E are rugged for durability in all weather conditions and for harsh handling by users. r.. Description of the Ticket Writers Q Two options are provided if the hardware is one piece unit, 30 Packet 0' 431: I Qpe-piece QWon 1 -IT9000 includes; ° Wincite Mobile - Casio Handheld Enforcement Devices. o Operating System; Microsoft® Windows Mobile® 6.5 English rn Version "" - � - S o User-Friendly and familiar to any o user of Microsoft Windows on a a desktop or laptop computer. o Features: • Parking Citation Production • Contact Storage S • Email • View/Create/Edit MS Office documents • View/Create photographs ° Memory and Capacity • Ram: RAM:256 MB, F-ROM:256 MB E • Sufficient for programs files and Boot file (scofflaw) list of 100000 + plates 75000 citations as well d as all contact information emails(if configured for email)documents photos and sound recordings. a • Up to 2GB+ of additional memory can be added in the memory card slot, which is very easy to access and use. Power and Management • Main Battery: Lithium-ion battery pack T • Backup Battery: Lithium battery(rechargeable) on board o • Significant notification of a low battery will insure no loss of data. The units will automatically go to c "Sleep" mode when not in use to conserve battery life. However the devices can work for up to 20 > hours of occasional use or 12 hours of continuous use on a single charge. N Customization M • The printed citation will be configured to meet the agency's required format and layout. • Agency logo or desired graphic can be loaded on to the main screen of the handheld m • User Interface n • Touch Screen Technology—Custom drop down lists and software keyboards can be used to input o the data into the parking citation program utilizing touch screen technology. This often increases a the speed of the citation process. • Camera Technology (Selected models) — Integrated cameras automatically attach photographs to c the citation upon syncing. Easily retrieved and printed. Printed tickets are stamped with a code of a [PF] to indicate that there was a photograph taken with the citation. Photographs are electronically M stamped with location date and time information and uploaded to Wincite.net for immediate o availability. An image of the original printed citation will also be uploaded to Wincite.net and available for view/print. • Software Keyboard — The Parking Citation System can also utilize the software "on-screen" keyboard for input, which may be easier for first time device users. E Backup/Restore Features— • Built in backup/restore utilities allow for application and data backup and restore capability. a • Citation Writer Display— Full color touch screen makes it very easy on the user's eyes. The devices provide complete control of the variable back lighting system and the brightness of the display. The Mobile Enforcement Devices all have a real time clock that displays - Time in Ec Hours/Minutes/Seconds. Date in Day/MonthNear. To input a citation the user will follow the menu selection and optional choices such as a street sweeping program to issue Citations quickly when Y data is commonly repeated. Notifications and Alarms— 31 Packet Pg.432 • The devices have an alarm that will warn the officer of a low battery with sufficient time to remedy the problem. The unit will display a "Battery Low" message on the screen and give an audible tone to draw attention to it. The Mobile Enforcement Devices can also display a message when the officer is citing a vehicle with a license plate that is stored in the unit for: Habitual offender warning stolen vehicle previously cited etc. the unit will display a message as to the type of file it is listed under or reason for the alarm. t/1 d Qne-niece Ootion Z T300053E unit includes: o Wincite Mobile-Casio Handheld Enforcement Devices: a • Operating System: Microsoft®Windows Mobile@ 5 w 0 • CE English Version a� • User-Friendly and familiar to any user of Microsoft Windows on a desktop or laptop computer. ' d Features: n `o • Parking Citation Production' • Contact Storage • Email E • View/Create/Edit MS Office documents 1 P Q • View/Create photographs Memory and Capacity • Ram: RAM:64 MB, F-ROM: 96 MB I • Sufficient for programs files and Boot file (scofflaw) list of 100000 + plates 75000 citations as well Cn as all contact information emails (if configured for email) documents photos and sound recordings. `o Power and Management Main Battery: Lithium-ion battery pack j - • Backup Battery: Lithium battery(rechargeable)on board • Significant notification of a low battery will insure no loss of data. The units will automatically go to M "Sleep" mode when not in use to conserve battery life. However the devices can work for up to 20 hours of occasional use or 12 hours of continuous use on a single charge. :2 Customization 0° • The printed citation will be configured to meet the agency's required format and layout, o • Agency logo or desired graphic can be loaded on to the main screen of the handheld i, • User Interface x t • Touch Screen Technology— Custom drop down lists and software keyboards can be used to input m the data into the parking citation program utilizing touch screen technology. This often increases ii the speed of the citation process. M • Software Keyboard — The Parking Citation System can also utilize the software "on-screen" c keyboard for input,which may be easier for first time device users. `;' Backup/Restore Features— r • Built in backup/restore utilities allow for application and data backup and restore capability. • Citation Writer Display— Full color touch screen makes it very easy on the user's eyes. The devices E provide complete control of the variable back lighting system and the brightness of the display. The R Mobile Enforcement Devices all have a real time clock that displays - Time in a 1 Hours/Minutes/Seconds. Date in Day/MonthNear. To input a citation the user will follow the menu selection and optional choices such as a street sweeping program to issue Citations quickly when data is commonly repeated, E Notifications and Alarms— • The devices have an alarm that will warn the officer of a low battery with sufficient time to remedy a the problem. The unit will display a "Battery Low" message on the screen and give an audible tone to draw attention to it. The Mobile Enforcement Devices can also display a message when the officer is citing a vehicle with a license plate that is stored in the unit for: Habitual offender warning 32 Packet Pg.433 ,. stolen vehicle previously cited etc. the unit will display a message as to the type of file it is listed under or reason for the alarm. Two-piece unit–Motorola include Wincite Mobile- Motorola Handheld Enforcement Devices: • Operating System: Windows 6.5-- E N N • User-Friendly and familiar to any user of Microsoft Windows on a desktop or laptop computer. c L a Features: • Rugged mobile computer/cellular phone/radio and Mobile Enforcement Device all in one • Parking Citation Production a, c • Contact Storage • Email a • Wireless Connectivity-Wi-Fi1CDMA-EVD0 Rev AGSM L • GPS Capability '0 • View/Create/Edit MS Office documents • View/Create/Edit digital sound recordings and photographs E a� • Optional 2-way radio feature + Advanced ergonomic design a Memory and Capacity N d • 256MB RAM/1 GB Flash + Sufficient for programs files and Boot file (scofflaw) list of 100000 + plates 75000 citations as well as all contact information emails(if configured for email)documents photos and sound recordings. Cn L • Expandable Memory via micro SD slot—supports up to 32GB. ° Power and Management • Standard: Rechargeable Lithium Ion 1540mAh + Extended: Rechargeable Lithium Ion 3080mAh N + Significant notification of a low battery will insure no loss of data. The units will automatically go to "Sleep" mode when not in use to conserve battery life. However the devices can work for up to 20 :2 hours of occasional use or 12 hours of continuous use on a single charge. m Customization °- • The printed citation will be configured to meet the agency's required format and layout. o • Agency logo/seal or desired graphic can be loaded on to the main screen of the enforcement device(desktop image/wallpaper) c User Interface o • Touch Screen Technology–Custom drop down lists and software keyboards can be used to input the data into the parking citation program utilizing touch screen technology. This often increases the speed of the citation process. N • New: Polycarbonate analog resistive touch with haptic'touch vibration response' + 3-axis accelerometer that enables motion-sensing applications for dynamic screen orientation and = power management °' • Software Keyboard – The Parking Citation System can also utilize the software "on-screeno keyboard for input, which may be easier for first time device users. Camera Technology a • Integrated 3.2 megapixel cameras with user controllable light source • Auto focus lens E • Automatic attachments of photographs to the citation upon syncing • Easily retrieved and printed. Printed tickets are stamped with a code of[PF] to indicate that there was a photograph taken with the citation. a C) • Photographs are electronically stamped with location date and time information and uploaded to Wincite.net for immediate availability. i 33 Packet Pg,434' An image of the original printed citation will also be uploaded to Wincite.net and available for t view/print. ` Backup/Restore Features— • Windows Mobile 6.5 is a "persistent memory" operating system, which prevents the loss of data if the unit is completely drained of power or reset by a user or other means. • Additional built in backup/restore utilities allow for application and data backup and restore N capability. Citation Writer Display— • PenTile®3 in. diagonal color display touch VGA 640 x 480 portrait Super Bright 750+ NITS a c • Full color touch screen makes it very easy on the user's eyes. c • Complete control of the variable back lighting system and the brightness of the display. • Real-time clock that displays - Time in Hours/Minutes/Seconds. Date in Day/Month/Year. Intuitive program menus: Users will follow the menu selection and optional choices such as a street sweeping program to issue Citations quickly when data is commonly repeated. Y Notifications and Alarms— a • The devices have an alarm that will warn the officer of a low battery with sufficient time to remedy ° the problem. The unit will display a "Battery Low" message on the screen and give an audible tone = to draw attention to it. The Mobile Enforcement Devices can also display a message when the aD officer is citing a vehicle with a license plate that is stored in the unit for: Habitual offender warning stolen vehicle previously cited etc. the unit will display a message as to the type of file it is listed under or reason for the alarm. a as • Datamax-O`Neil Apex 3 Printer— o 3"direct thermal printer d o Lightweight and small - The Apex printers are light enough to wear all day every day and c small enough that they don't hinder movement when worn on with a belt strap or shoulder strap. o Fast - All features on the Apex printers are supported by a powerful Arm-7 32-bit .. architecture RISC processor making them as fast as printers costing almost twice as much. N o User Controlled Memory -All resident fonts and firmware are integrated into flash memory and are directly under your control. .� o Easy to Use - Simplified LED lights indicate communication charging and 'm power status. Plus easy drop-in paper loading and an external DC jack for C l easy charging. o o More for you Money - All Apex 2 printers ship with a battery power supply belt loop and sample media. They are also all equipped with Bluetooth and Serial RS232. o o Options- 802.11b/g connectivity in lieu of Bluetooth 3 Track Magnetic a Card Reader M o Compatibility - MS DOS and Windows compatible. Print utilities and N drivers available for most systems, o Graphics-Supports the printing of graphics 1 D and 2D bar codes. r o Endurance - High Capacity Li-Ion battery can last a full day of printing receipts on a single battery charge. E I l o Charging Options-AC Adaptor for in-printer battery charging (comes with printer) 10.6-30V vehicle charger 2 Bay battery charger. a Mechanics of the Ticket Writers m The Parking Citation System can also utilize the software "on-screen" keyboard for input and data driven E drop down lists. r r Ticket Writer Display—The unit has at minimum a large, 3.5 inch color high definition QVGA display(320 x a 240) color LCD with 65,536 screen incorporates an LED backlight which reduces power consumption and improves resistance to harsh impacts. Includes complete control of the variable back lighting system and 34 Packet Pg.435 the brightness of the display. The Ticket Writer has a real time clock that displays- Time in Hours/Minutes/Seconds. Date in Day/MonthNear. Photographs - The handheld unit is capable of capturing color photographs and attaching the photo to the appropriate citation. The photo has the date/time stamp indication. This data is retrievable via the application's desktop program. A notification of"photo on file" is sent to the PHX database during sync. a Communications — A paired Bluetooth communication connection (Bluetooth can be used to send the y data to the printer. USB cradle can be utilized for syncing the data to and frorn the handheld and the local a City's PC, Optionally Wi-Fi capability. o Desctjption and Mechanics of Primer_-This would pair if the city chooses a two piece option a Durability - Engineered for Durability — No switches, exposed latches or fragile LCD. Dust/Water-splash o proof • Printing- 802.11b1g and Bluetooth®Wireless printing options. U • No ink—state-of-the-art thermal burn technology. • Battery- 7.4V Lithium-ion (Li-ion), 2200 mAh • Memory backup- Lithium battery (rechargeable) on board a • Power to Spare — Long Lasting Lithium-Ion Batteries— Provide power for 12-hour shifts. Fast 3.0 0 hours from AC adapter or cigarette adapter recharging time along with an optional vehicle charger. • Response Time- 1 to 3 second wireless print response time. Print speed: 2" per second E • Programmable— Flexible device selection. d Physical Characteristics of Printer °' • Lightweight, Streamlined and Ergonomic. Q • Versatile Mounting Options—Swivel belt clip, swivel belt loop and locking vehicle mount • Bluetooth Wireless Printing • Serial and Wireless Portable Thermal Printer co • Wi-Fi Wireless Printing- lightweight and ergonomic portable printer o • Minimum of a 2.25 or max of 3.5 inch citation • Intelligent battery charging, • 4MB of flash memory, 2MB RAM, and an RS-232 port; includes battery, paper, and a swivel belt clip M N 2.54 Wincite.net Mobile App for Boot Lists Phoenix Group provides a mobile app for all our clients to easily check boot lists from a smart phone or m Laptop. The program is simple and provides security as well. The user will use his/her log-in credentials o and then search for a plate. The below examples provide the screens seen by the enforcement officer. In P addition, the application will allow the officer to indicate if a tow has been completed which will add a X Phone Note to each citation in the system to update. In addition, weekly emails are sent to the client to E provide statistics on the activity. See figure 4 �° Figure 1 — log-in 0 XN'ide.Net Vlobae Login N Cl) tseroant c m E Password o r Q °girt c CD E Q i 35 t"1 Packet Pg.436 Figure 2—Search for Plate la►�ency: 55 Anaheim Police Departmen rrpcc: N 014NKN N V Search Q9 Out a` c o Figure 3—Search Results o pAl Search resuh for ageocy.55 plate.014Nkit y` U Shots 0*Boa?ow FUV7Je{7 cites)" as c Total Cries: ► BackTo Seatch opom Cites: 7 Shaw 0etaib n L Total De: VJ24.CQ y ` l 1 !S 1134fV 014NTISR j CA 03113x:011 OPEN S 221.00 s LRIBE MTOR MAA'UEL s d 2 $1 2010TS3'e 014N MCA 03111'201!'OPEN 5221.00 U-ME VICTOR 1blZ\M Q — — 3 33 =9460 MOM CA 0311512011#OPE�i 1 S221;00 LIM t'ICTOR\tA-\I'E. 3 33 19011240514 014AR,CA 007r,01 I e OPEN S6S,00 L,"E VICTOR MA\-LU 3 15, 2MIS674 010MR CA 0211.212011�OPP, S321.00 'L°RM VICTOR MAXL'EL' ) 6 3: :0066TH 101 4VTKR CA =02102,201 l OPEN S221.00 LRME VICTOR\1AM-"EL L 0 7 103900 CA 01416 LTRIBE VICTOR MANOR aD I > A RED * INDICATES THAT A PLATE IS BOOT/TOWABLE r N M Weekly email report: "Figure 4—Weekly email statistics �. Last weeks booted/towed cites. m date CitesjPlates1Total Paid 3 01/28/20I 3 Monday 0 `0 0 00 ( t0 w�. .. __-.... 0I/29/2013 Tuesday 110 12 340.00 X 101/30/2013 Wednesday 0 0 0.00 j 01/31/2013 Thursday 17 3 10.00 E M 02/01/2013 Friday ;11 2 j0.00 1 N 02/02/2013 Saturday 0 0 X0.00 M 02/03/2013 Sunday 17 2 X0.00 d d_. E Total 55 9 340.00 s CD t4 r 1 a E =1 a 36 r Packet Pg.437' i 2.56 Laptop V rsion of Ticket Writer Phoenix Group Information Systems provides a laptop version of the ticket writer software called Wincite Helios. Simple, intuitive and fast, Wincite Helios allows PEOs who are constantly mobile to quickly create, print and sync parking citations. jJS�Sync Compfeled •N =7M1ZA 11Ii', The software can be loaded on to any contemporary Windows-based laptop °; including Toughbook, which are commonly used by many clients, a 0 Z. The Helios enforcement software allows the user to create, print and sync citations just as they would from any handheld enforcement device. A Bluetooth or serial connected printer would be the only requirement for the officer to be able to issue automated citations. _ Internet connectivity Is routinely part of the set up and would provide for quick and automated upload °- L to the citation database. The Wincite Helios software package has been provided within costs as an ° optional item. E Our program will provide for a blue tooth printer and one installation with the training required for the City to a preform additional installations. Q CUSTOMER SUPPORT U ! 2.56 Customer Service PHOENIX GROUP has established a customer profile that is needed to support all aspects of processing citations for the highest level of customer service and assistance. PHOENIX GROUP will review the CITY'S current rules of standard procedures for o responding to citizen inquiries and complaints. This is to establish "Client Procedures" for the internal c operations of PHOENIX GROUP. This will allow PHOENIX GROUP to adapt to the method of operation > that has been successful and desired by the CITY. In the event that the CITY has been experiencing r difficulties (i.e., follow-up correspondence, Returned checks - NSF) PHOENIX GROUP will advise the M CITY based on past experience and knowledge. Additional services of Customer Service are: '_ 1. Maintaining verified and updated parking fee schedules (bail schedule), 0° 2. Updating the customer of new or pending legislation, o 3. Personal contact to inform the CITY staff of potential problems, system updates, violator issues, or reporting needs, X 4. Procedural changes, processing problems, or system enhancements, .E 5. Continue to Make Improvements to the program, 0 6. Meet the needs and Requests of the CITY; Training is�go ni „c j2arf of ouLp-r—ogram_and service., a M r 2.57 Milestone Schedule The following is an example and description of the process we would take for renewing our agreement. M Week 1 CITY and Phoenix Group Meeting to Establish: E Review Business Rules Review System Requirements or new enhancements a Identify New Hardware Order ticket stock aD Establish Training needs Week 2 -CITY and Phoenix Group Complete Contracts Q Establish Users and Security Week 3 - Phoenix Group Review Client Account set up 37 [Packet Pg.438 Review client reporting requirements Conduct Training for WINCITE. Week 4- Phoenix Group and CITY Establish new or specific processing procedures Review any additional training or client needs A conversion requires experienced staff and knowledge of the requirements and the uniqueness that must be considered and implemented. The conversion requires skilled attention to details and execution which is o a proven capability and proficiency provided by Phoenix Group. a c The program is already established and in a productive mode. The Project Milestones consist primarily of 2 revisiting CITY's Guidelines, reviewing Remote Access, and Training. The city will not experience ANY v downtime. The approach to the project is simple, review the needs of the CITY, and follow our pre- 0 established checklist to revisit the project. For more referrals please visit our website at = At http:/fwww.r)hxgroup.com and click Success Stories and Testimonials. CL 2.58 Training and User Manuals a Training: Training and instruction is a vital part of the success of the entire program. While it is important to provide adequate training, it is equally important that the system be user friendly and provides easy access to requirement information. When training a new client, (user) to use Wincite.net, the process is fairly simple. But when training the number of users, often a different scenario may require additional and or a supplemental training. We are proposing: a 1. A Classroom style session for training for all users, Usually this will not take more than 2 hours, 2. Weekly WebEx (see note)sessions to review individual users and provide Q&A time. The class is cn proposed to be weekly as needed for the month after conversion completion. Average time of 30- L 45 minutes ° In addition to the hands-on-training and WebEx sessions, PHOENIX GROUP will provide Customer a Service and Technical Support as needed during normal working hours 8:00 a.m. to 5:00 p.m. M-F, excluding holidays. After the training is complete, specialized training is provided when needed at no N additional charge. Most of the training can be scheduled the same day of request using WebEx Sessions. N User Manuals: :° Phoenix Group provides an online document to help the user navigate to the location needed and a steps to achieve their desired goals. We want all the users to know how to get around and use the o system. However, in many instances the navigation is obvious and needs no instruction. This was CD designed to use real words and be intuitive for any direction of what to do or how to access the x required information. It was designed to be something real simple and in most cases training manuals o are not used, or at least simplified. a M Mary Houghton will manage and direct all aspects of the program, including new implementation c procedures, and training for the parking program. Ms. Houghton has over thirty years of experience in the N parking industry and has performed in the capacity for over two hundred accounts. Training and M Customer service will not be compromised in any way. Training is provided at the beginning of the program with the CITY and as needed throughout our contract through tele-support or on-site support. E s Note:Training via WebEx Q • Ability to accommodate many participants—currently set to limits of 25,but this can be adjusted to accommodate in excess of 25. c • Participants can submit questions via"chat'for the instructor to formulate and respond to the entire group: E • Ability to share computer screens,applications and documents between participants and host(PHx) • WebEx meetings accessible via desktop PC,iPhone,BlackBerry,or any Wi-Fi or 3G/4G-enabled mobile device. w • Broadband connection of 1.5mbs or faster recommended for optimum user experience Q 38 Packet Pg. 439 * SECTION 3 — REFERENCES 'wow 3.01 Credit References Union Bank, Priority Banking Elizabeth N. Nicassio Direct 310 543-7171 E- 21201 Hawthorne Blvd N Torrance, CA 90503 c L a 3.02 Client References c City Of Anaheim Ms. Nancy Galiciano Traffic Department 425 Harbor Blvd.Anaheim, CA 92802 v as Phone: (714)765-1862 L cu City Of Arcata °- L Elieen Verbeck 736 F Street,Arcata, CA 95521 = Phone: (707)825-2505 E Email: everbeack @arcatapd.org L City Of Buena Park a Sgt Roger Powell 6650 Beach Blvd, Buena Park, CA 90622 Phone:(714)562-3943 Email: rpowell @bppd.com L 0 City Of Del Mar Eric Sandy 1700 Coast Blvd', Del Mar, CA 92014 c Phone: (858)755-1556 Email: esandy @delmar.ca.us a 'm City Of Irvine 0 Heidi Falsetto 0 One Civic Center Plaza, Irvine, CA 92623 tD Phone:(949)724-7037 Email: hfalsetto @ci.irvine,ca.us 0 a City Of La Palma M Captain Jim Enright N 7792 Walker Street, La Palma, CA 90623 Phone: (714)690-3370 r Email:jenright @cityoflapalma.org City Of Lynwood (NEW 2-1-13) L) JD Whitaker 11330 Bullis Road, Lynwood, CA 90262 Q Phone: (310)603-0220 Email:jdwhitaker @lynwood.ca.us .O EE City Of Pico Rivera Steve Gutierrez a 6615 S Passons Blvd, Pico Rivera, CA 90660 Phone: (562)801-4437 Email: sgutierrez @pico-rivera.org 39 Packet Pg. 440 City Of Santa Ana Commander Doug McGeachy or Alan Berg 20 Civic Center Plaza, Santa Ana CA 92705 Phone:(714)245-8210 or(714)245-8227 c Cily Of San Bernardino Vicki Cervantes o 710 North D Street San Bernardino CA 92401 a. Phone: (909)388-4912 0 Email:cervantes_vi @sbcity.org City Of San Dimas v Jeff Hartung 245 E Bonita Ave, San Dimas, CA 91773 0. Phone: (909)394-6203 L L Email:jhartung @ci.san-dimas.ca.us 0 c City Of San Gabriel E Marie Sy 625 S Del Mar Ave, San Gabriel, CA 91776 Q Phone: (626)308-2848 Email: ms752 @sgpd.com City Of San Luis Obispo Robert Horch L 0 1260 Chorro St Suite B San Luis Obispo, CA 93401 Phone; (805)781-7230 > Email: rhorch @slocity.org r N City Of San Marino City Manager John Schaefer 2200 Huntington Drive San Marino CA 91108 •m Phone:(626)300-0723 C Email:jchaefer@smpd.us 0 City Of Sierra Madre Lt Len Hundshamer 0 0 242 W Sierra Madre Blvd Sierra Madre, CA a Phone: (626)355-1414 Cn Email: Ihundshamer @cityofsierramadre.com N City Of South Pasadena Sgt. Mike Neff 1422 Mission Street South Pasadena, CA 91030 s Phone:(626)403-7292 Email: mneff @ci.south-pasadena.ca.us a Westminster Police Department-Parkrtg and Administrative Citations 8200 Westminster Boulevard,Westminster, CA 92683 E Mavic Hizon, Management Services Bureau Phone (714) 548-3722 Email: mhizon @westminster-ca.gov Q Marc Contreras, Phone:(714)548-3824 Email:macontreras @ westminster-CA.gov r , L, 40 Packet Pg. SECTION 4-SAMPLE REPORTS AND FORMS 4.01 Sample Reports and Forms ,ALL SAMPLES ARE CONFIDENTIAL List of Available Reports(partial listl WINCITEREPORT.....................................................................................Report Number ° Officer Summary and YTD Monthly Recap Reports....................._._..........._....... 101, 102,770 Non-Paid Disposition Report(Void Dismiss Report) ............................................... 110D o Citation Status Report ............................................................................................. 201 B a. Age Citation Receivables Report..... ...................................................................... 215 c Review and Hearing Pending Reports.................... ... 350, 370 .2 Billing Report .400A f° DMV Reports: Collections, ASF, Cleared without Bail.............................................401,402, 403 0 Billing Report Details for Citations Issued and Notices Mailed................................405, 406 Y RefundReport..........................................................................................................430 Repeat Offender Report and Hot Sheet Reports ......440, 660 a. Revenue Collection Detail Report...................•.......•.........................,......................480A ,o Collection Agency Revenue Report .480C = Revenue Distribution Summary(State and Local Surcharges) and detail.............. 740A, 740B Violation Statistics with Revenue.............................................................................750P ° Review/Hearing Disposition Report ............................,..............................,..........,,,800 Revenue Collected by Agency Report................... ..840A a Credit Card Revenue Batch Summary Report......................................................... 640C MonthlyDeposit Report............................................................................................ 840D Citation Processing Summary and Payment Summary Reports............................. 870, 880 N Batch Summary Report..................................................................... ................... 905 L Citation Data Entry Completion Report.................................................................... 955 -°a c I 4.02 Sample Forms and Letters 1. Sample forms and letters—EXHIBITS- A, B, C, D., E, F, G, J, K, L, 2. Administrative Letters, - EXHIBIT M (and 3. Permit Renewal Letter- EXHBIT N) M 4.03 Data Screens aftd Remote Capability Screens Shots 1 —8 Include: Cite Facsimile m Extensions M Reviews ° Hearings x Payment Details ` RO Information ° Notice Details a Public Print outs. 0 .04 Remote Functions and Capabilities `;' FUNCTION Provides Remote User with the ability to: (Security must be established for each operator, each function has an established security level). m 1. Cite A chronological list of actions by the date competed. E Summary 2.Cite Add This gives the operator the o tion to ADD a citation Q 3.Cite Change This allows the operator to make corrections to a citation 4.Cite Facsimile A screen display of the citation data. y S.Cite Reopen This allows the o erator to reopen a citation. E t 6.Reg Owner Access to add a 'New'name and address to the citation. The prior name and address will remain on file for reference. Onl for arkin citations a 7.DMV Inquiry This allows the operator check Registered Owner, Disabled placard Inquiries for a plate or VIN.Also,it allows DMV Hold release for a plate or VIN.(Only for parking) 8.Review The ability to set yp a review and enter the disposition of the review. Custom Letter 41 Correspondence will ollow, "pop'up for input. 9. Hearings The ability to set up a hearing and the disposition of the hearing. Letter Correspondence will allow"pop'up For input.Search DP Placard. 10.Court Action This will allows the operator to post court's decisions on a citation. 11. Dismiss/ The ability to Void or Dismiss a citation. The system will keep track of all entries by operator. _ Void Reason Codes and note space is also provided. 4 12.Extensions The ability to set up an extended due date for the citation. 13.Promissory This will allow you to set up a promissory plan, or payment plan. The cite will remain 0 suspended until the reactive date a. a 14. Payments Access to view the payment data for the citation. if more than one payment was made the g (View Only) details will show each payment individually. 15. Add This will give the ability to add a payment online. The payment'source'will default to "Paid V Payment AtA enc c 16. Refunds This function will allow viewing of a refund, request a refund and determine if the refund is complete or pending. n. 17. Fees Add or reduce fees. This feature will allow the customer to add or reduce Lees. L0 18.Violation The ability to add a second or third violation to the citation_ This will also provide the ability to dismiss or void a violation already on file. E 19.Violation Changes to the Violation will allow for tracking of past entries in Violation History. History co 20. Letters This function provides access to custom letters that have been generated. Q 21.Notices This is view o tion to see and reprint the delinquent notice. 22. Phone All problem calls are noted in the system. Notes n u7 23.Search Search allows to view and sort by 1. Citation number 2. License 3. ViN 4. RO name S. DP c Placard number,And:Admin citations by CDL or Case Number 24.Cite Track Cite track will also allow a follow up message to be posted into Outlook to set as a reminder > or set image alarm when follow up is needed. N M F4 2 to Q O 'L^ V X d 0 .c IL M r O N M C E t V r.+ � 4 E N4 i+ Q t 42 Packet Pg:4413 O 00 O O ` r O O r O O r r In �'; 0 r O r O �- V CU 7 z 0 N b b O O 0 O O O O O 010 N O O O O O O o 1 0 a d 0C3 L N N G 010 O 00 g 0 O O I O O O o O O O O O o O 0 0 ot o a o b b o $ 0 0 $ a $ c7 0 0 o 0 , 0 o a 01 O O 0 m o O l 00 O 6 CA O r- CO O N a0 cO r N d' O '[ fA" Efl 6> O O 69 Sf}] I� VY m 00 K), w ` M w M to O Lo CA �j Lq 16F} EA E� 6N9 64 O r r i 69 M Cq V r 64 V r E _ O Cp O O O O a ! O O O O O O O O Y O O O o Q O O a a a a 0 0 0 '; 0 O a a 0 0 0 O i y d o 0 a N o 1—1 0 0 0 0 r= 0 05 3 0 N r- o d l- r a O 69 6`T 69 61* N 69 In 69 w <fA O to O r � 69 � 00 64 64� �6f 64 69 N N 64 N N r O O s. o � N N O O Q O O r 0 0 0 N r r �1 O r 0 0 0 U7 N c�V �� 0) m _ = n am V r r 4) Q 0 0 0 0 0 N a o 0 fn x ►., d C E N (� c° O O C c o 0 0 0 0 0 0 0 0 0 010 r o 0 0 0 0 0 0 0 0 d cn d N Q N 0 0 0l 00 0 : 0 0 010 0 0 0 0 ti O O 0 0 0 0 0 0 0 k O N y O 0 O O r O O O O O O O O O O O O O O O a 0 0 O O O O O 61 r r-- O O 00 O O O ; 0 a o co O M O 6 r o N 69 C4 64( 0 64 64 rte^- 64 6'} 69 69 m 69 6~9 64 d' 69 04' M W m O m U b3 p O O 010 O 0 0 0 0 O O 0 0 0 O O 0 0 O ! O O O L 2 ! a a O E O O O O O O O O O O O O O O O O O O q '- O O O' O r O O O O O O O M r- O O O O O N O N 0 6) 0 6•} ba 6'3 64 64 69 69 (o � 69 69 69 6), t4 M 69 � C d 64 CL bg 64, M E � r O 3 O O O O O O � O O O O VO O O O O CD O r r C N O ' H M U N N N N Q7 N i LL U- LL LL. U. LL. LL. LL LL O O O O O O d O O R z z z z z z z z z �' a ` 9 o z z z z }- z rn z z z 0, z z } }fir l7 t�A 1 0) � ¢[ L 0 i C L W 7 W r Q O 0 0 j '' v LLi v v b v a Z rn Z 0 ¢ C o 0 D C') O (WD O :g O D U 0 ❑ o Y 0 5 F- > O T Z 2 •''tu. d to CU 0 r .r- E N M CO M N O N 00 r O LA 0 @ a7 O N O N N N CA O N M O 01 cp d m 0 N M CA 01 0 0 r N M d CO 00 O O 0 r r c- �f �A N M O m 0 r r rr r r r r r r r r r r r r r - r r r Packit Pg.444;,' O N 0 0 0 T O O O o V r O O O cq r O O O a � r rn _ Z � Rio a o a a a o o a o 0 oa IT � o (a E � C O rn U) 3 ' o O O o O o O O O O o 0 o N L 0 C o o 0 o 0 o a o o 0 0 o rn a h « ui oo r of ; N o IT m m 0 0 N c Cl) N T In d ('( 69 O h N N O in U N 69 v 0' 6M4 64 raj,, b4 t, T j cV O f0 6FT CO �1 C 0 0 c3l 0 0 0 0 0 0 0 0 0 0 r-- oO tD 1 0 cM N O N O c) O C> w d � (D O N m 69 64 — O O N O N N ti h w- 64 64 M O ` C C (D O (�} 0 N r r r r 0 r O T m co ti 0) p v N Q Ira d O O 0 0 O a 0 0 0 O O r LO CL C3 o o o a o o a o o o 0 v- fi a=i L •L � T C7 r 3 M W RY [[ O O o 0 O O 0 O 0 0 0 o Dn O O O E 1 0 O O O 0 O O O O O S .a O O Lo O tl O O I N O O M O O LO 6% Lo 69 w , EA 64 H� tf? 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C O CO co 00 w w O O m V V 0 ~ Packet Pg.` , 7.L.e r O r p > a o 0 0 0 0 0 o O o 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O C O O O 0 O O 0 O O O O O a C7 C3 r-- o Lr; 0 0 0 r o u� 0 0 0 0 0 (ri o csi 0 0 Ci Ci a 0 64 m r 6> 6A U!3 M LO (n M M 6v o M o r, (fl 64 ctr @ Z O V N � 64 64 � 6�} 64 � 69 © � � 614 D. ai m 0 f» MEfl G N Of j a U a > p 0 0 C) 0 0 0 0 0 0 0 0 0 0 0 0 LIl 0 0 0 0 0 L E- o 0 o a o 0 a o 0 0 0 0 0 0 0 r- O O a 0 0 a. y ui ui o o 6 'o Lo a (ri 6 6 6 o 6 o v 6 o ui ui o c ni C a d M (A Co-, M (0 CO 69, N N C& N 1-- 6) M 00 EPr 69 00 O M p V p w O 64 O r (4 64 00 Y) 64 r f17 LO 64 r r� Z V r 64 64 V4 N 69 69 T, 64 69. q 61> U c a r � M O M r M r N L r O (C a O N r 00 �- Q CL � Q L U U 4- � a v m 0 � > r_ 0 0 0 00 0 00 0 oa 0 0 00 00 0 00 00, 0 00 0 0 00, °o, � Q 0. L p a M a s C? 0 C7 0 U 0 0 0 0 0 0 0 00 o 0 ui o o ai 4? O > LCN 64 64 6.g (H M V) V) (n (n M 69 (A W M r- 00 69 CD 64 to (� a. N = N c0 LO 'O p > M 0 0 a o 0 0 0 0 0 0 o 0 0 0 0 o 0 0 0 0 o �° CD (D 22 C o 0 o 0 o C) O O 0 o 0 0 0 0 C) a o o 0 0 o c ' a u) 6 L6 O O O 6 6 r 0 6 O o 0 o s- O 0 C? ui 0 > G ` C N 0 (7-? 0 0) M 69 04 (b4 M 64 64 64 64 64 M 0 (A (9 N W (i3 CL .. rte.+ U O 66 (F? 64 6-t 69 0 bc} OC N O N Z Ue N 4 E .� EN a � r p � m U M O a O O O M O O O O O N LO N O O 4- Q CL N r r } 3 L O N a O q1 U p U t? ro x o o CL Cl) r O N M C a E L a s a a a � 0 LL ll LL LL LL a a lL LL LL LL LL LL LL- c: r C C V C C 0 E C C C C C C C Q 00 O O O C G[f O O O C O O i>-+ >. O 00 a.+ O O L O O d va = O O O O t6 a O O O C Z z Li z Z Z M N Z Z m Z Z -'J > Z Z 9 a E a a T a a C a> 0 D a a s 00 m a a E � -a o '0 -o -o - c a v N -a 3 M -a ~ -a 70 x 0 Z M M 0 M M M J U 15 M M W m Co W � Y m m M M Q z L LO a r, M O O uT (n r r- M O N N O N M (0 M t1 r O O r~ o h C13 c N d ft) (O M O r N [j N � � 67 O r 00 a �- r N N N N N N N M M M cc�`�� t+') .t V Packet Pg.446 0 / k \ / \ \ / R $ / Q 2 C k / 2 / / \ 0 m CLƒ C) � \ / L) 2 O > § 0 0 0 0 0 0 0 O � ■ c 0 o 0 0 0 0 o e o m e a d a a 6 a c \ ƒ % % % $ / - Cr) 2 � / k / L) 0 c / i . 0 / R 0. d � C\I \ � � § � (D o > § 0 0 0 0 0 0 0 o e Q \ � ) / � � 64 � \ / \ u e S o / \ / 3 C4 a ° o / R / R R R R 0 Co 0 \ > 9 ¢ \ % k ¢ % %> $ k >( / k § J ® ® x ~ ? ■ Cm z \ _ƒ / q CD � / �0 64 � 2 � ? m U § 2 0 o - o - » \ f } i o (L ® p ~ \ o \ f r 0 f 0 a n \ CI) 2 E _ LL J 2 2 J 2 u- 0 § § § § § § H 7 \ ƒ ƒ ƒ k k k k CD, E c � o o ■ o m = x k Z _ _ = I c m @ 2§ m z , r § \ 2 22 \ \ 0 \ 0 \ } \ / l 2 Packet Pg.4 7 UC Santa Cruz (147) Report Number 11 OD Non-Paid Dispositions Report Run Date: 05/04/2012 09:06 am 04/01/2012 thru 04130/2012 Action Reason Other Reyiew Hearina Total ui m Buckman,Myra 0 DI Dismissed d 20 Interest Of Justice 6 0 0 6 = 30 Officers Mistake 4 0 0 4 G DI Dismissed Total 10 0 0 10 Buckman,Myra Total 10 0 0 10 0 Haro,Jon Y L VD void a 44 Administrative Void 13 0 0 13 0 VD Vold Total 13 0 0 13 `�; Haro,Jon Total 13 0 0 13 _ - — d Hiatt,Elisabet d DI Dismissed 20 Interest Of Justice 4 0 3 7 (n 30 Officers Mistake 0 0 1 1 L) 39 Owner Came In Time 3 0 0 3 DI Dismissed Total 7 0 4 11 w VD Void p 18 Permit Valid 1 0 0 1 = VD Void Total 1 0 0 1 m Hiatt,Etlsabet Total 8 0 4 12 �- _._.. N _ M Larry Holtzclaw VD Void .a 19 Warning 13 0 0 13 m VD Void Total 13 0 0 13 3 Larry Holtzclaw Total 13 0 0 13 0 Opdyke,Derek x j VD Void a=i ff 19 Warning 2 0 0 2 44 Administrative Void 2 0 0 2 0- VD Void Total 4 0 0 4 c N Opdyke,Derek Total 4 0 0 4 Phoenix Group DI Dismissed d E 12 Make Mismatch 4 0 0 4 v DI Dismissed Total 4 0 0 4 ;a r VD Void Q 18 Permit Valid 1 0 0 1 C VD Void Total 1 0 0 1 m Phoenix Group Total 5 0 0 5 Q F440BNIX GRu? Prepared by Phoenix Group Information Systems Page 1 of 2 avronory (714)460-7200 Packet Pg.448 UC Santa Cruz (147) Report Number 110D Non-Paid Dispositions Report Run Date: 05/04/2012 09;06 am 04/0112012 th ru 04/30/2012 a� Action Reason 21hm Review Hearing Total � a Steve Garcia U O DI Dismissed ti 20 Interest Of Justice 0 11 0 11 c DI Dismissed Total 0 11 0 11 M Steve Garcia Total 0 11 0 11 U Tanner,Sob = DI Dismissed Y 20 Interest Of Justice 1 1 0 2 (L DI Dismissed Total 1 1 0 2 L0 w- VD Void 19 Warning 1 0 0 1 O 44 Administrative Void 12 0 0 12 aa) VD Void Total 13 0 0 13 Tanner,Bob Total 14 1 0 15 Q ® v7 d UCSCdwenger DI Dismissed 12 Make Mismatch 1 0 0 1 L 20 Interest Of Justice 1 1 0 2 O 41 Administrative Error 1 0 0 1 C DI Dismissed Total 3 1 0 4 j UCSCdwenger Total 3 1 0 4 �- N M UCSCklunt N DI Dismissed 13 12 Make Mismatch 3 0 0 3 m 20 Interest Of Justice 5 16 0 21 O O 30 Officers Mistake 8 0 0 8 0 39 Owner Came in Time 8 0 0 8 0 40 Misunderstood Regulatio 1 0 0 1 5 DI Dismissed Total 25 16 0 41 a) O VD Void = a 18 Permit Valid 113 1 0 114 M VD Void Total 113 1 0 114 c N UCSCklunt Total 138 17 0 155 M Total 20$ 24. 4 242 aa) E s � U r Q _ E V Y Q i-t-roeNIX GRC3UP Prepared by Phoenix Group Information Systems Page 2 of 2 1Hfo�i0N SVr (714) 460-7200 ..� Qacke#Pg.449: rn m N O N O N � ■- © o �' V) 3 6 o 10 CL u) 3 d :3 rn 3 C '.9 O o o 2 2 2 oN Q Q N d ❑ z a z ❑ ❑ Ca Z ❑ 0 0 0 0 0 0 0 0 0 L) o ro m 0 0 0 0 0 0 0 0 0 N Q Cl)9 T LNO N N �CdLC� ~ d eA t9 fA �i to of Q N N N N N N N N N +' +m+ O o o O o 0 0 O O r m N N N 04 N N N C,3 g ui M `M O 7 O O NQ O O 4 O O Z O O O O O O 0 _ O �L L N � m N N N N cN_c��L aN N N d Z� a N a Cs ++ CO N N V d a N �V N N N N {i 7 N ra Q N Q tLV� M M Q Cl) y � d 0. >Y z ❑ O ❑ ❑ ❑ O Q H V m O Z O O O O 0 O it LL N O N LL s Z LL x LL LL m H O T�r ro 0 O N C>- W Q z 0 0 0 0 0 2 o V Cn LL LL 2 Z LL 2 LL LL 07 F- Q x o > m a 3 N v v U v M 4w = 04 r co rn 0 M t o O co 0 v N r q 'M o p N Q r �O a N Q X N U' 0. c p U) m 4 m a. m C m .Q o G "' o C7 4" ° a _x co #�+ v ° N rn H m 4 E U (` Y fh N Z 0 N 0 d m 2 � N M O �_ � H m t Q d = ¢ d L6 n > Q L 0000 W OaC z Cn U ? H $ a a o CD rn c N z Z m rn ❑ �q U < U C7 U a v CA oNi N Lr _ O tL' o U co W a r6 Q Z U Z d W U' UL m o O W r Q > U M U z O co A U 'p a w E Q W_ g W_ 'P ❑ m m W �+ Q L CO W U M ❑ to ❑ U a W L � F ty p O � fC� to J m CD Z fti Z La Z N U to Y N > N a N Cn ❑ o; �r r- < o Q LO a � r Q m 1� }t 0) N LL CA U) Ln LO N N W J Z -W N V m nn rr IL Q 7 ' E E 11 V s. X m O c N (D U m Z Y ,,.,,.. Z 3 D U E ° m Q XO m rCp N LY U Cq o ca m a T �p Z +Y On 0 0 O O 0 N M v D co Packet Pg.450' m ~ O O N N N N 0., rn z m c o D uyi N C U O °' � mrnRn � fOrn O r - a - N O p L o a O � O � d L o n V N co nuNiaMO ,`�, � rn � � Uj it N cep coo — Op O cn _ O NO V) to W 0 w O O d X 0 ho0oazowQO � H14 S: > }d 1 pb, +(a N C O QD _ y O m V U) Q r V- k_ Q p� N g -N 4 01 p � M c9 � C p n rn p Ol M Q. rn rn o t a. M aDCOOOao o rn rn Q z rn 7 (a LL N OD vN S� :f J N n � omoaco 0 0- M c d E t r I a o x z N lO O 61 M h n 1n O W to 22 2 MooaD IL9 N Lo o m N Mo z U n mcnp � unin � U- h ti 4M W Q m Z Packet Pg:451 i r N 0 r r N O T as .C]N M 00 1 T V' Co 00 M O (o LO M Lo 0 Cn O N r r Lo L(') 0[r N W • O z0 •rte+ lf7 MJMM N N CV`CV N N r N • 00 o p d N O O O O Ln 0=0 0 0 0 V) • L0 d 0 0 0 010 O]O O O g O • • I- 0 j N' (o N M M Lo m N • • Cr) C C O O (Y) 0) I- N`d' N C) M 0) •• Ln O Co Ot0'rjC') N 't Ln O.O O (D M ++ O C P- ti Co V, Ln r-; 00 C%f ti • N r }� E 0N?N,O O O 00 0003 M • .• CO N r[r?r r r E<} 69 69 64 0). • O V 44 E9`63 j EF? Cfl H9 6H GI r ll i C 0;00;0 Ln Co,0.0 O O O U) + • to `i. O O O,O.O v C:) 0 0 0 0 to (0 * W N' Ln-N W d' 1- co N Lo a) • Co Q L C C U Co Lo N l d' N Co n Ln M • O Q .0 M N 0 to 1 M O M T O Co O Co •• 0) '•- C C to Ln 00 0) � CD r r Lo C7) • • Cy d 0 It d d d -t It M M • • • N � C 69 64 fH fH N d W> >O 0 0 0 0 0 0 0 O O 0 0 • • • • O 4 N o 0 0 q 0 q 0 0 Q o 0 0 • Ln v, Q N 0 =i M L{) 0) 0 N Cl) N 0 Cl) (" O 0 y 3 Cn oo M to l N 't M r M O N _V r� C Co 00 O Lo Co h Lo CO O Oo • • � Co '� O O 00 N Cn � Ln v tl' Lo d "t . • •• Cn CV N� FR ER 6F} Ei} 6R 6F3 6R 69 69 ER 69 - nMj �o to 0 C 0 0 0 0 0 0 C 0 0 0 0 0 o p � 0 N O 01 0 (- (P M I` o M LO 00 � �- N • zj CC) q 00 0 r N I`. I- M I` a) • O +C. (n 0 Co M N N N N N r r r T r • Co • p Q •Q T C N Q ; '� L r � M N O Co N'0 O N NON • 4 _ O y.. O N 0) d- d Ln r M r 0) M,f- • . In () V o d C O 0 N N M M 0 I- 00 00 I-[M m Q CL 0 d' r r r T • Ls7 CL O .+ 0 0 0 \ \g \ \ \ \ \ \ o x Ln 00 0 LA PI dt 0 Ln h N N f N • O O I\ N Cr) M r r M r r rt U) r- • • O Q = G.O r r r r r r r • • O C wU o 4 C.1 s P m a D G c� Q ~ N (� M W O dT 0) (o C D rfEe,CD CO d M M M M •17 O r N M d"O d to 0) I- • M th O O N Lo Ln Lo q dt Lo ,r M�LJ Ln (o • • • r ♦. E -o-* o 0 0 C 0 0 0 0 C C C L(') r N Mr � W r M N M V r M Lp M M d M 0 r N • r t � N Ln M O N N M d to Cfl CC) W M IL Q h Co Co 00 Co CO Col Co Co Co • 00 O LO r N Co 0 n r N Lt) Co Co M • 0 pI N y,,, M C' O O N 0) r M O j 0 N O •• • �tll C M M " Cn M (r) r N Nt s d Co • CO C M 0 0 0 (f) CD w Ln En i<0 CO h W X V N 0 + M N V i d z w i I Q V! M O M t�M.M , o M` N 0 (o� • • ••• • �N N n loo N N M M 11>, M 0 M Lo O M O 0 O O 0 j0 r O O O Cli Co Co p N Lo r r r NO r (O ti Co M + _.. _ Packet Pg.452 S O${ O w 6) W O b N M. �Mp l0 V �f1 N ° Vl l'7 a O Q Q o V at b O W Oi O N m o n w r O 7 b F' m 00 N N N fV b b h n .= n e7 fU (� N 0 eT � � O � h N� lam'] �Il VT O N N O a M N N N z Q, � o c o n `o N N d V N g € o S o 00 00 S g $ g g g V O G ej g 5 p O oo p p p °w wd 6 h G C 0 Q N w w w w w w w w w H N W N n w L a c 0 r yN 8 S 8 8 o e e o 0 o a 8 8 8 8 8 8 8 8 R h o v°r 6 o 0 n w 0 N n 9i �i 6- V S V n o D o d o 0 0 0 o Q N w w w w w w w w w w w d 0. p p p pp pp p pp qq p � pp � � ° o S U U o e°n .°n w w v°s � a d v+ y 0 0 0 0 ° 0 0 0 ° v Q o V o 0 0 0 0 $ o $ g 8 ..., �CL/ Q N h V d 8 So 0 0 o ° o °v °0 o °o °o °o o u `b' g 8 e4+ 0 0 0 0 0 6 ti o 0 0 0 � d •� != N � j. � L 4 G N g 8 8 s d °o °a 0 0 0 0 8 S `a S g ; N � w w° w w h � °w n i°n .°n w w° w° u0i °w v°i w C7 C i M w. o O cw yrN 8 8 8 88 ' 8 ' SSSoa o go $ $ 8 S S !m Q i N ow w 0 0 4 C V G Q m o °0 0 0 Q N 7 rn o, 1 co 0 m 8 0 h b m e0 ui � C7 rri a ri m o0 r r� eri Us N n en v a ip a} » w y w w '� w a w M w w „ (d .x p� bb y L N M O O O O O O r p p N ([ h O 8 8 3q �Ny {m�}, I O M N 0 0 N N N 0 10 w E ei ° N vi th0 O N 00 .c R N d m °W o° o(°W p o°N flpfl h N L.Q P N M N c ° 2 p 4N 0 M w e c t7 Na .w.. h p w w 10 w y pO w N M VNl c p_ pp pp pp N 4.N m r OW 6 li yy OS i H N tpr ttpp cp O� O((�� N 10 W O W N t') v t+ w � � c x z Z � r 0 C V `Q v l�C 8, U FL} c R « i2 o x rU 0 ~ m J 13 m z Q w U K { a ¢ N o b u V U z O U j} 3 w l Packef Pg.453 r a� o LO m t- LL r (Y) C W L O C) (d O 7 z Z O z U) z C o ct ¢ O (a N a C z Y z d O Y Q O O Y U Y `Y w z Q � p u1 C O W L N If a O U 0 V UJ N qO C C t N Q m = It Y = om i Y i z y C: y 0fy- o = N O N •- (D N 0 V O (OO V ((00 O � V LO c(00 M O m C b N N N 0 N r r N r D r ,N- U C Y L R O 0- O i CS N m X X N m m N CO N X y M n- Y N N = � a N a N a 3 N = _o) a N a .0) a� �, O1 N a y ¢ LC O 70 H a a }- @ a i0 O Y a Y Y = N o a N o W O M m ° ca Y y - s m N 5 U O J t7 in � in � 6 w c7 �, Lu ° w w ul C7 v) o ai N N L N 'a O CNI _ O C Q1 R M O 4 is C_ o N i �N 41 C Y A Q r O Q O Q O O O O O O O O O O O O O O O O O 1.V r R1 ° O O O O Cl O Q O O O O O O O O O O O O O O m Nv CO ° v v 4v QNr It v ° N ° L` N4 p 69 w 69 » m It n « Ln n 69 0 Q r 69 69 (0 to N 69 M 69 M to (o M (0 69 fo to �, 3 o » 6 69 4 6q e» Q p M4 t N r ` O O Q O O O O O O O O O O O O O O O O O LLLLLL o O O O O O Q O 4 O O O O O O O O Q O O � X_ C) O O v O O Q 4 O V O O O O O O 0 O O N O 4 C d Po to to Tr to 69 69 w 69 m 69 69 CO. 69 69 69 69 69 (o 0 64 47 O Q a L a N_ N N_ N N N N N N M Q N M N N R O Q�O Q r O h= O M N O M N O N O V N O N In O Q M O Q M O r M O O (D O r- N O O N O CO N P O CO V fl C O N N N N N N N N N N N N N N N N N N fO N+ N & 2i,) h O O O O O O O r r - N W O O O O M y.. O O O O O O O O O O O O O O O O O d LO M LO _ M V E CO h M 0 m m LO to o C M (fl t0 ao � C~O N h �ILL f) _ X 0 M ao Lp M u- o O a a m � ° o = d z ¢ CO 0 CEO Lt) Lap (O w (O m � LO V V 0 fD 0 0 O cl� LO M � ¢ Qw r r r r N N r r N CA N N N O r d O O O O O O O Q Q Ca Q O O O Q Q Q Q O O O N 5-'! M N O O = N = _ - N - O O M O O N O UM r r O O O O O O O O O O z Z O O O O 7u N h (n O Lp O (O (O M LO Q V M IC-4 Q o (p O N CO M LO "t M O M LO O O N O (O m m h_ O (O W V M (O N N LO h V CO CO LO M CO N O M M V LO 00 h (0 w LO m I- w w L+ (1') [- h V' 0 m Lp CD h LO CD t r r r CO 00 r r N r O r CO M N M N M M CD h h M (77 N (D V C U} 00 V W m to CO d' Nr CO � V w V to w V Lp �r Packet Pg. 454 cQ r O C @ COO M LL Q N 6 U- o N O 6 O O _ (y p Z O 0 d N r- Y o W) r` C z (V Z � C Z E t N 0 0 1a) @ N C O E z Z r T- O OC o O > v v 0 U o g �, g Q W o a a U Z O z U CO = 0 0 rn (9 = z 3 0 0 , �. N 00 (a N r (a N (3) _ N — N N C � � r {gyp C m O_ V N W I (O7 V (Oa m V V V N N a ! m EE a j N O O = z Z S S S S a N d m` Ca a a a a d m ti C `a� U U a 0 U U X X U U U p Q `} _@6 a -0 N N CO @ @ oo ao E C " C U U 01 m E E N �, E E 0 N E E E N N @ N N � N (n (0 Vl W J W CU l C) W W J J W W W IA to y 6 i. O (n #+ L GN 3 c ' (Ya E 'a iII O O N ALL �p � ❑ f~ :~ C D a L M ❑ � .N � : � Z3 k ...r 0 0 0 0 0 0 o 0 0 0 0 0 0 0 E Q Q) 0 0 0 0 0 0 0 0 0 0 o a o 0 Q ++ m {� N `�'�❑ N CO m (0 0 (O v r-- O (0 O O m O � � Q r V Y' V IT V 0 CO V (a W O (A 3 � OC (s, (s (» 61+ � 414 (Al 61), 0 (fl � I E Q o 5 C 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Q TR x 0 0 9 0 0 0 0 0 0 p 0 0 0 0 m 0 0 0 0 0 0 0 0 o 0 m o 0 o Q E (» F» rA u> (n (A 44 (sr N ift 4» 69� o a- 0 O O O O O O O O 0 O O O O I C N CV N �V N N N N N N N N N N N ❑ r N N M O O O 00 N 00 C— 'r 'T M O m o LO 't O r` d W o L 'f m J N (� w tp W m �: W a F-- 0 M M Q d� u3 o 0 ca (a r (p U') LO Li- v 0 " _ _ CD C) O 6 O O O O O O O O O O O O E (O X U e2 w, O N N 0) M 0 W (on 0 v 0 000 0 P- m 0) (o (v r` It 00 m r us r) rn rn o N 00 rt M N M r .- W N O M 0 _ (n r W u) tI1 to r (O tr-- V M (a M Q M V r CO W m m 0') CA {.� V 00 W 'C aD u) r "T V W 0 r V' CO Packet Pg.455 7.L.e W Cl) O Q 0 r M Z C r � L N Cu E a rn o Z =_ Z o N Co rn m rn h N i N z U) N U N (n o m a� ar a� a� Q N QC0 � g75 5 g a, mmm � m . g Jm � � o c E °C d W D D Z Z) C�7 0` m m m L m A D w T m L 0 z ff m X X Y xe X ¢ ° ¢ a ¢ rn ¢ Y J ¢ rn n. C I , o j d 0 A m O Dl A O) (D O C (D 0 0 0 0 0 M 0 U) O O M = O N m 6 N M M M (0 M A N Y 'T 6 (D (D O 6 V M Co 0 O v N r (0 O) (n O) CO 00 CO LO OD (D (D C N V V V V V 6 Co Co q- V (n + N N N r N N N N ((f .r+ U c L 0 Q. L x x x x x x x x x x x x x x x x x x x x x x X x .- � 4 d a- 0 n o a D- 4 M o- IL 0. d n. a M a M M a a a n. a n_ d C .ro ro O ro ro ro m ro ro ro ro ro m ro m ro (o (u ro ro ro ro ro ro ro E O � Z 0 o 0 3 0 0 w 0 Q w 0 3 0 0 0 0 0 Q Q v 3 w ti J J cL J J J J J J J J J J J J J A L r a O O O o O d O O O O 0 0 O 0 O a V O O O O O O O O O O O O O O O O 0 0 0 to Un 6 U'> 0 0 0 0 (f) O O (� M O O O 7 7 V r M 'n V M r M O 0) = CV O 0 O r CV N O r Y r r r r Y• Y r r r r r Q r _ L Q.�� N ro O ti. 'D in Q O N N N N N N N N N N N N N N N p C r r e- r r r r r — CD O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 C V (D Co Co Co M M w w M w w 6 6 M m M r o CD O O 0 0 0 0 0 0 0 0 0 0 N ,p ) u n ) n n (o N Ln ( = r r 0 0 0 0 0 0 0 0 0 0 o a a Q Q M C _ a a 0 0 0 0 0 0 0 0 0 0 0 Cl 0 0 P 0 0 0 0 0 o d o -a a ❑ �.. O o 0 Q O O Q Q o Q O Q O P Q P 0 0 0 d d O Q O O Q,) o- O CD (o O o Co 0 0 0 0 0 (o o N o N La m O CD w o v O O v O Co O N 69 to 69 CH M 69 69 6H E9 69 M 69 N H3 (D N O 64 (R 0 69 NN 64 69 r 4 Q. = O � F» e» v> (fl 69 i» 0 o a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O m X 0 o O P P O Q Q O a 0 O P O O Q O O o 0 o d d O O C� o CO' Q o a P A O V (h N M o ` a' (a U C w Ul 669 64 C4 E9 669 69 (n (» 64 69 Co ((a 6'O9 � 64 6 Q d M r O y r r N N N_ N N N N_ N_ N N N r r Q r N N N N N N N N r r N N N Q N N N O N N N N N N N NO N N V Lo r`- Co OD O a O C tip W O) r r N N N N N N N N N N N N N N N N M M M (") E Co _0 to N 0 M m m M m N 0 ti b O O N Qoi V O Q6) a6o U V 6 M N N N N N �' O i.D 2' 6) C7) O) M Co i~ N P w n D D h Z m 0 +r m Z m (D N N r1 O 4L ¢ w (n d Q_ (o W w W W w d X w U It 0 w N CD ¢ ' 4 (n v (n � 6 v V v v v v (n N (n (n (n M v V 6 co oD CD m � Y Y Y r r r r r Y r r r r Y Y r Y r r r r r r of M Q P o Q Q O 0 0 0 O 0 Q O Q Q o 0 0 O o 0 0 0 0 O �/ Q N N N N N N N N N N N N N N N N N N N N N N N N N V (D O] N .= O O N M (n 00 (n of N OD (O Y N P N O V M M O 0 C6 r r Q O C) ¢ U O Q O O r r r O r r V M M N (fi (n T .. W M W o M 0 M r M m (D M 0 A M O (0 0 A 6 C• CD M W lk V (n 0 M M 6 M CO N CO O V A Cl) V 6 Q Q N M O 0 A M M M m m m O V (n 6 W M M V M M 0 M 6 V 0 A 0 (D A (D N V V (n (n m v M M V M v M �n Co m (n V 0 1D N (D A (fl 6 A A A A A A A A A A A A A A A w A t- A 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o a Q Q Packet Pg.456 . . . r \ ® G $ 2 \ / Co \} 2 6 2 ® ® � 0 U (D ® k CL k m �� .§ 6. a� . � 2 a °o to c \ \ / \ _ a. ) { § § D CO . * E \ / E co it .r- � § $ C / m J k o 22 F \ > cc Co r. .§ w k ' % 2 Q, ® 2 R f 12 ® W 0. D 3 G � \ � � k o \ 2 § § a � D § q 0 k � n > a w q 8 \ ® E \ d k \| E % \ / § d 2 g C14 04 E _ 0 _ � \ 0 � § 7 o O � \ f � � �■ a % k � k g Q ^ Paickist P 7\ QI T iR d F a3 uV 1 6 V S tND r M O n(7 i E N N cNO� p Od, N h ll0 D O 0 N W M O O O O OO O O N o O o fN+ O N N R V W 11 NN ', 3 O N r Q M }! N) a E N Z c C L N O N CN jo 0 0 0 0 0 ci do 0 0 0 0 0 O - 4 �L 1 C O >N °o, r z N ?° d O O O O a O o O O O O O = ° U �N p n- N ,0 a N 0 0 0 0 0 0 0 r d o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 ( o p d N E C4 0 4 0 0 o a o N o �$ a $ N r N y 0 T N O O O O O O O O 6 O a o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o O N N C a o 0 0 ° v o p o 0 0 0 0 ° 0 0 o o ° C d L = C N $ o q a o, 0 0 o g o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 > �_ L' N = m N O N � ran M O 6 O O a a a a O a y Tp o 0 0 o c 0 0 0 0 0 0 o a o o x N C 'p O C C m CL N o } O y. 0 0 4 a O �- 0 0 0 o a O o O M1 ry o a v o ° m W h N M -1 h N N 6 O V] g �n O O O 4 O ° �A W O O W �O N N m O �D O 4 P CM o O o h M1 r o N o C7 C N h 4 W N �7 O O t�> �!i O (o o ni M1 th `L O N rn m n w v N- h R 0 0 o d to M_ M m N 4 N O O O O N o O o N 0 0 o N o O Q r W W th Cl W f� O M1 O O O O O O. M cp Op a7- N ao m C E C r O n tD (O M Q1 ° Q O N ° t� O O O O O N W O W h N h. M 0 1+ O W O �-- O O ti o ID m N M1 7 N 7 V Cl! tW0 M1 Ol r M W W N c�0 N i+ Q O E E °� a U t s ip. to / V LA cc V V o a b a c o YI {yO.� W 9 a ' m C a m C 4' 0. W U. E '= z ° z r CL U. a �i ° z cc € C) .0 ,C ,C x u CL V x Q V V O IQ d o h r a a V 0 a a z a a -T Q o a a 0 Packet Pg.458' �t o L U z yOj CL a �, (D ai o RI ', L U a o O +- W C t L a r r T r T r r r r r r r r r r r r r r r r r r r r r r r r N O 00000000000000000000000000000 r. v- +�+ NNN NNNNNNNN NNNNNNNNNNNNNNNNNN d +- •L {� fa -., � r. � � -.. w., �. � � ^� -x -) 00 -.. 0C. � 00 � C Od. NN (O rM (� O`p a Lo <0 u) c0 r (p V' QsOcf � V• W (� U� CDMOOOMcoI`_ (O y 0 (D r r r O Q d� V V_ VV �VV� M � V1V� V d M 0 V� V1V� (7 _� V� V~ �yN 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O 000000 0 0 0 0 0 0 a• d � y Q N N U �^ (n it 000 00c00000 U) M d N cn MrD000 rcOrtllnlV CDCI m CO NM0M> N N r O r r T O r O N N r r r r r O N 0 0 0 O 0 O O O 0 r r L tC M L - � � � � � , � � � � � � � � � � � � � � fi O C > (Dcs� �n �n � u� uy � � � u� u� (n � � u> � ocnLnL0L0Lf) LD (D �n �nu� C COOL o000000000000C) 000r000000 (D 000C) 0 = 3 > C E p o � r iSf Z N (N C 3 0 0 0 0 0 0 0 0 O O O 0 0 0 O O O C) O 0 0 0 0 0 0 0 0 0 0 d � � U 0a000000000000000000000000000 x N O t� l� t� l� V h- rid of� oi� r� rir 1� rfal� li� t� r� a �'' Ortt7 r cprrrOCO ct 00 N Or rrcpr In 1� C) M co d rrrr 6rtrrrr69N r r r r r Tr 64r 64 Nrrrrrr 64 c0 V d- CL o Q b9 64 69 64 64 64 64 64 64 69 69 69 63(R(fl 64 (f3(F3 ifl 64(A(f#(R C C) o U 3 O x CD co C a4i a�i zw0 � � O � � mN � oaVwwaU � 0. a M z � 00 � ¢ ww ¢�¢ OwwOo ¢ QQZooa pQQUDofuO �� az z ¢ o 2mm520 > a < 00 -10tL2mm _j o N N ,) (0 � YM � MQ�j � MMM � ^ � rO VrpMp � {N�4 �- � � � N C co � � � XM �y} a1,- X00X 00 C.) � d � *rrQ4occ � ava mIr E ° 0 oocooa = N � UZF}�}I-- oCry � MQ � XOu`o� YV¢¢ 0 v J' (000Oa[) ((o 0 o>OUJ') c~�I ( , w0 V Mto MNt 0w V V w -tm V• (n00 [[ I Q N E z G � Q E MOV col,- cocor tnrTr (Dtimm � co NrNCAOOOOONN u 3 0 ON tiONNNN (DCf) NF- rr (c�j - M t[? (01- 0 l. N T_ Z r Ct) (D (DOmrNMM (DaD � ooOcp � NMM V� cor_ co com V V• V QNM V MU*) tnt.DMLOLOM V� MMMMMV• M V' MMM �L 6) 0) m m rn rn 0) (D u) m 0) m 0) m m m m (D m m m m m m m m m m m CD [OCD (Q * WOW 0 (9O OO (DcD (D (flf� (O (DCfl (QC4 (OlD (DCO (D (D V VOOV0 0R gvvv 44- v 'T "tV gOIT drV TVO`d0' VVO' VO' � OV Packet Pg.459 \ OD \ N � % § Z-6 Z CL ID \ ƒ j ■ a. 0 . § k L G � o a 04NCNmCN N / $ 2 � \ � \ � dd 6 2 o � � cl, k (D \ \ % % % / ■ / ( h � Ln . 8a0000 c o LO� � ƒ � Z 520 � k k m2a � � kgkkkk § « ■ o k ? \ § k > § 0 k CA Cl) ® r (U (3 00000 0 ® 0 W § 5 \ �\ �\ / k 2 2 m a w / CL . § \ x J Q k 2 ■ NUS _a. CL -E E O �:) Co 22 \ \ d3 � k � � oC,4v $ $ w $ g3R00 ° q / 0 z Z (D u ° � $ % Xk7 m # = « � o ■ ■ ' E } X ■ 2 Q E LoG § S8q 02 9 2 f / % 02E \ / 0 \ / \ Q z � ! � . :.. . �. . . Packbt Pg.460 N N 0 O r � � O r Cn o v ai rn Q O � � N U � O 1° a y 0 � O L (6 y i U W � C L > 0 Q. d 0 0 0 0 a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N O Oyu- OOOaa 0000000000 aOOOOC? OoOOOOO O t` MC6MMMMMMMMMMMMMMMM (4Ce; CnMMMMMMMM _ LL f}}fRto(a64EA(At E AEAEAEA ell tf}4flfA (F),64 64 64 64E4 E4 64 64 64 04 01 64Qr a " E o tr d CL v a� CD � � Q � O v Z N N N N N N N N N N N N N N N N N N N N N N N N N N N N N y V T U T T r T P' T r r T T Y r' r r r [- T T r r T r r T T T T r T (/� •� V, d 0 0 0 o O O O O O O O o O 0 O 0 0 0 O O 0 0 O O O O O O O NNNNNNCV NNNNNNNNNNNNNN NCVNNNNNN 0 m14 � [l- r- I o0 Co Co Co 00 ODNmMmO � MMM {'oMM 3 d' (D00 Cn tf M ' Q 0 O O O O O O O O O O O O O 2 0 0 0 O c7 o o O O O O O O O O m L i Q > N N N N N N N N N N N N N N N N N N N N N N N N N N N N N C L, O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 x 0 0 0 0 0 0 0 0 0 0 0 Q d O N > > E 2i Q) Q Q 0 N N 10 N Z +� U t. w � M 4N U C: 1 p r 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a 0 0 0 0 a 0 0 0 0 0 0 N 0 0 0 0 0 0 o O o 0 0 0 0 0 0 0 0 0 0 0 0 o O o 0 0 0 0 0 ?c N E o ( . (D0) Nt` f- nti � N (Dr- t-- nr- 00N t` CO rrntir � . i` tio a Q O Q OMO - OOONOtqmaMO0MCO00N 00M0) NTCONOO64 p m Q. r G4 ff}�- 69 r 64 EA r T M (fl(f) M U3 r Ff-}(A EAT T EA r 611,69 EA r �- U Q. a 64 L9 to (A (A 64 ER 69 64 64 EA EA EA a N -P a Q o N � C7 ro x kv m ' Cl) a Z O N C y r - (V MOr N `j O (DO0 CpM 0 L CO V d E� CpO v V) rO0000 YCD mC'4 TN v — (000d OCt) OOO � CA N � 0 C3-� r-- CD N 0000 V- � CO t V <0 V' [D V It 0 to 0) M U) M W � MM W h M It W (WO > iL Q U' m E L .g w Q E T0u*) 00 ('M (D00Or ,q 0) 040 r. ON (DCOOOrr- O00M 0 OaOrr — r NNNMCo 0) � tOU-> LO 0 (D CO (D CDM y' Z N N N N N N N N N N N N N " N N N N N N N 'IT N N N N N N PI. y (D (D to (D (D CD O M M O CO (D O (D m w m m (o a (D O O O CO (D (D Co (D nr- r r t- r. r. t~ nrrrtirl r � r- i` rr- r- tl- t• r- r- r t` P- � Packet Pg.461 G � / / / § N & z & co CL & § 2� a & § ) � u 0 c . � o a � � % RG / � t % J%2 / k ® § o � E � 2 3 c qNa / @ © 4) 8 & 8 ■ © co 24 e > N o m 7 Q @ / \ k o c " o U \ g [ « ■ o > f o § e 2 ƒ . a > k 0 ® 2 J 04 2U / .2 � \ o00 n o a) CM o Ggg ƒ _ � k � CD < \ 2 \ 0 m � 0 \ } 0 7 7 0 .� x k 0 E IL Z 04 cn ° �: ■ P-w 3 _ k E k \ k co k\ Lo (o LO $ 2 (D 2 . E B � / E » m & w t § Q O \ 2 / k \ . J � 0 (DC)� § gU) b U # # d z m « � Packet'O��,462 ww ° (14 N O O � � r .Q C Z a cn o N a! N O d i c L L � W r U c Y t4 a ° ,o o r. p U _ U _ U _ U _ U _ U _ U _ U _ C3 _ C1 _ U y o 0) ;� a� m a) a3 a) (D N 0) N m v y m c c c c c c c c c c L a) Co - C Q N ( z z z z° z z z° z° z° z° U_ (( ... 6 0� C N N N N N N N N N N I � Q O ' r O T O r T O r O r O O�-- O r O�-' r- M Q) M N N N 1 v O > N N N O L- o 00 OD 0 00 ;3 Lb �5 ao O O cG M .d Q1015 r- > o a aci .02 = E i-z > _ E Ctf O N co Co 00 Co Co OD Co co Co of N CO Z - N © O d O O O O O O O M 4- 0 0) Ca O = w N N ON N_CD CD N N N N N OCN k " �, = N N p n a N o � � r M ° N f t a m 0 j c� a T T O r O m CA r r T r r r r r r O Q. Q V c N 0 �, O 0 O O O O 4 O 4 O O `0 4) Q 2! 0) ` ` O i() ° 8 Q X O N 4n 10 LC5 'O L6 v r,,: 'a 6 -0 CYY r- r- Z 10 Q> OD 'a Co Q 69 Q Q EA Q ErA Q Ef3 Q } Q 6r°! Q Q Q Q Q, O (� M r O N Cl) z uj 0 0 0 } o w o z a, z a a = i- U u a U z E s r` (0 LO OD ~ :° Y � Y c°0 L Q 5 � Q J � V Co C Ln U-) (D 0 CD m ✓ �N (D W L11 a LU U c > Q � w a w Q w Q N E t4 (x .- > sn 0) o CL z Cn O (7 N U T ° z ti ai u�i ci 0) ei m d Co hi d oNO ai m m M ai � ci 1l r M E M E M E wn E � E M E Co E M E COID) E M E v z v z z ° z °v z °r z v z ° z v° z -T z Packet Pg.463 . \ ® 2 ) � d \ � t \ \ z <D k 2 0 ± c § � § � a a § L a $ C) < \ CL 7 C o k 0 O 2 2 CL \ \ \ / \ K g ® ® # § 0 / S _ R ƒ ® e \ / k § 4) 4) § q : ± m C . Lo � ° (D 0 / 2 � R 0 % A o \ \ [5 z / / « % 0 / > i5 & � � 3 \ J E .� < % .. k ° q — & 0 2 04 2 ® @ � o O 2 Q $ m � © \ $ G © a a 0 W 7 Q I \ k b R � 9 a E > G \ \ 6 / ° ^ § U 0 . � , B \ x G § k 2 \ $ •§ a . \ \ E « < « — § I o / 0 -Cƒ CU / CI 0 z / CN n m k > \ / ( \ \ u M < \ U \ Q O 0 e■ E 9 § X u L 2 � / .. � \ \ � A \ M \ / o 0 _ f § z \ § ƒ / R \ p 2 \ 2 \ t M k v # z t z < z e w Packet Pg.46 4° 7.L.e City of Glendale (174) Report Number 405 Billing Report Detail For Citations Issued Run Date: 05104/2012 For April 2812 Activity Handheld Citations Handheld Citations Handheld Citations rn Cite Cite Date Plate State ( Cite Cite Date Plate State Cite Cite Date Plate State N 42159572 04/02/2012 CA 42159644 04/01/2012 8Z23426 CA 142159686 04/02/2012 NCVW6 CA o 42159574 04/02/2012 CA 42159645 04/01/2012 6NYT796 CA 42159687 04/02/2012 5CUW296CA (L 42159604 04/01/2012 5WZY457 CA 42159646 04/01/2012 6JVL790 CA 42159688 04/0212012 6JXK332 CA o 42159605 04/01/2012 6UYK782 CA 42159647 04/01/2012 MA02139 CA 42159689 04/02/2012 6MZE770 CA 42159606 04/01/2012 6MSA963 CA 42159648 04/0112012 4ULB675 CA 42159690 04/02/2012 5WQG526CA v 42159607 04/01/2012 6GKJ448 CA 42159649 04/01/2012 6SPH571 CA 42159691 04/02/2012 6MGX176 CA a� 42159608 04/01/2012 6UQS028 CA 42159650 04/01/2012 6FXZ474 CA 42159692 04/02/2012 6CRH585 CA L 42159609 04/01/2012 6KNP796 CA 42159651 04/01/2012 6FXZ474 CA 42159693 04/02/2012 6UMP024 CA a 42159610 04/01/2012 5BKJ211 CA 42159652 04/01/2012 6RGX474 CA 42159694 04/02/2012 4UGX474 CA o 42159611 04/01/2012 4ZRN389 CA 42159653 04/02/2012 6KXR367 CA 42159695 04/02/2012 6JGZ284 CA 42159612 04/01/2012 6MNJ835 CA 42159654 04/02/2012 CA 42159696 04/02/2012 ELSIE18 IL 4) 42159613 04/01/2012 5KXF515 CA 42159655 0410212012 6UZKO86 CA 42159697 04/02/2012 GWTW CA 42159614 04/01/2012 CA 42159656 04/02/2012 6UZKO86 CA 42159698 04/02/2012 5KXD330 CA 42159615 04/01/2012 2XQC279 CA 42159657 04102/2012 8C65661 CA 42159699 04/02/2012 6RDR748 CA Q 42159616 04/01/2012 6DEJ719 CA 42159658 04102/2012 7MO6674 CA 42159700 04/02/2012 6RDR748 CA 42159617 04/01/2012 6RIHO72 CA 42159659 04/02/2012 4SUM753 CA 42159701 04/02/2012 6RDR748 CA .2 42159618 04/01/2012 5JRG791 CA 42159660 04/02/2012 5EPH666 CA 42159702 04/02/2012 6BEE703 CA N 42159619 04/01/2012 6GVP658 CA 42159661 04/02/2012 6BEE703 CA 42159703 04/02/2012 2UMHO43 CA o 42159620 04/01/2012 6ENB932 CA 42159662 04/02/2012 6SYX706 CA 42159704 04/02/2012 6MBK108 CA 42159621 04/01/2012 4DNX053 CA 42159663 04/02/2012 6GCS326 CA 42159705 04/02/2012 5WMM934CA j 42159622 04/01/2012 6SXW973 CA 42159664 04/0212012 CF7X100 TX 42159706 04/02/2012 6RYN952 CA r 42159623 04/01/2012 6HXF823 CA 42159665 04/02/2012 CA 42159707 04/02/2012 CA M 42159624 04/01/2012 5USX017 CA 42159666 04/02/2012 6TLD258 CA 42159708 04/02/2012 4YWJ827 CA 42159625 04/01/2012 6GQU526 CA 42159667 04/02/2012 5KJZ694 CA 42159709 04/02/2012 71315328 CA m 42159626 04/01/2012 6RNG544 CA 42159668 04102/2012 6RSW343 CA 42159710 04/02/2012 9114624 NV a 42159627 04/01/2012 4JPH727 CA 42159669 04/02/2012 25651E1 CA 42159711 04/02/2012 6BOL351 CA o 42159628 04/01/2012 6FVM443 CA 42159670 04/02/2012 4S81857 CA 42159712 04/02/2012 4MDE404 CA 0 42159629 04/01/2012 66BN183 CA 42159671 04/02/2012 6SIR866 CA 42159713 04102/2012 GZP3433 PA c 42159630 04/01/2012 6TDS029 CA 42159672 04/02/2012 8Z82292 CA 42159714 04/02/2012 3VKA500 CA 42159631 04/01/2012 WELNWHCA 42159673 04/02/2012 ACGOOT CA 42159715 04/02/2012 6KYP867 CA a- 142159632 04/01/2012 4WKP970 CA 42159674 04/02/2012 5WFZ823 CA 42159716 04/02/2012 6RCM533 CA 42159633 04/01/2012 6JQB813 CA 42159675 04/0212012 4PIH473 CA 42159717 04102/2012 7000397 CA 42159634 04/01/2012 6EKW914 CA 42159676 04/02/2012 MCC418 NJ 42159718 04/02/2012 8K87553 CA M 42159635 04/02/2012 CA 42159677 04/02/2012 6LYU574 CA 42159719 04/02/2012 2SWN350 CA 42159636 04/01/2012 6DMY225 CA 42159678 04/02/2012 6JLZ154 CA 42159720 04/02/2012 6TYH644 CA E 42159637 04/01/2012 6TON255 CA 42159679 04/02/2012 95470131 CA 42159721 04/02/2012 6ARP722 CA 42159638 04/01/2012 6MYD066 CA''42159680 04/02/2012 169EHE OR,42159722 04/02/2012 6GLM022 CA Y 42159639 04101/2012 6SPS689 CA 42159681 04/02/2012 5ZLP590 CA 42159723 04/02/2012 5XAK420 CA Q 42159640 04/01/2012 4WGJ912 CA 42159682 04/02/2012 5BEG557 CA 42159724 04/02/2012 5JBK854 CA 42159641 04/0112012 6NGK413 CA 42159683 04/02/2012 6JWW232 CA 42159725 04102/2012 6KTJ434 CA E 42159642 04/01/2012 6NGK413 CA 42159684 04/02/2012 5GU134 CA 142159726 04/02/2012 2TIX478 CA 42159643 04/01/2012 8K77964 CA 42159685 04/02/2012 CZlS021 TX,42159727 04/02/2012 6HJX915 CA Q ?hiOeNIX GKOU? Prepared by Phoenix Group Information Systems Page 1 of 55 INFOIgA�'YItlN iYi (714)460-7200 Packet Pg.465 City of Glendale (174) Report Number 405 Billing Report Detail For Citations Issued Run Date: 05/04/2012 For April 2012 Activity Manual Citations a� Cite Cite Date Plate State y N 8193502 04/19/2012 5CST285 CA v 8193503 04/19/2012 5MQY185 CA o a 8193504 04/19/2012 5GWC887CA o 8193505 04/19/2012 6RAE663 CA 8193506 04/12/2012 5DSZ788 CA v 8193507 04/12/2012 6KTJ492 CA as Manual Citations Count 258 Y L Grand Totals Count 6781 CL L 0 W _ E Q� L Q Q� U v' L O _ d r N M N CO CL 0 O L a X .E d 0 r a M r O N M C d E s 0 r Q c m E t U t6 r+ w Q ?t-ioeNIX G Up Prepared by Phoenix Group Information Systems Page 55 of 55 tNPOMVaa[ON (714)460-7200 Packet Rg:466' 7.L.e City of Glendale (174) Report Number 406 Billing Report Detail For Delinquent Run Date: 05/04/2012 Notices Issued For April 2012 Activity E 1st Notice list Notice N Mailing Days Amount Amount Mailing Days Amount Amount Cite _ Iseue Date. Date Late, Due After Dkje Cite Issue Date Date .,Late Due After Due P a, 42156096 08/23111 04/27/12 X02# $52.00 $104.00 42159542 03/26/12 04117/12 0 $52.00 $104.00 0 42158771 01/30/12 04/05/12 32 # $46.00 $92.00 42159550 03/26/12 04/17/12 0 $52.00 $104.00 42158844 02/01/12 04/09/12 31 # $52.00 $104.00 42159551 03/26/12 04/17/12 0 $52.00 $104.00 U 42158855 02101/12 04/09/12 31 # $52.00 $104.00 42159554 03/26/12 04/17/12 0 $52.00 $104.00 a, 42158949 02/12/12 04/03/12 21 # $44.00 $88.00 42159561 03/26/12 04/17/12 0 $52.00 $104.00 Y 42159140 02/21/12 04/09/12 17 $52.00 $104.00 42159566 03127/12 04118/12 0 $57.00 $114.00 a 42159177 02/21/12 04/27/12 31 # $46.00 $92.00 42159567 03/27/12 04/18/12 0 $57.00 $114.00 0 } 42159303 02128/12 04/04/12 10 * $57.00 $114.00 42159569 03127/12 04118/12 0 $80.00 $163.00 42159316 02/28/12 04/05/12 11 # $52.00 $104.00 42159570 03/27/12 04/25/12 5 # $57.00 $114.00 42159357 03/04/12 04/11/12 11 $10.00 $56.00 42159570 03/27/12 04/18/12 0 $57.00 $114.00 E 0 42159359 03/04/12 04/02/12 5# $57.00 $114.00 42159573 03/27/12 04/18/12 0 $52.00 $104.00 aD 42159396 03/05/12 04125/12 20# $52.00 $104,00 42159575 03/27/12 04/18/12 0 $52.00 $104.00 Q 42159396 03/05/12 04/20/12 17 # $52.00 $104.00 42159578 03/27/12 04/18/12 0 $52.00 $104.00 42159462 03/06/12 04/02112 3# $52.00 $104.00 42159579 03/27/12 04/18/12 0 $52.00 $104,00 42159487 03/07/12 04/13/12 10 # $5200 $104.00 42159583 03/27/12 04/18/12 0 $52.00 $104.00 42159501 03/25/12 04/16/12 0 $57.00 $114,00 42159585 03/27112 04/18/12 0 $52.00 $104,00 0 42159502 03/25/12 04/16/12 0 $43.00 $89.00 42159588 03/27/12 04/18/12 0 $52.00 $104.00 c 42159504 03/25112 04/16/12 0 $46,00 $92.00 42159596 03/27/12 04/18/12 0 $46.00 $92.00 j 42159505 03/25/12 04/16/12 0 $57.00 $114.00 42159597 03/27/12 04/18/12 0 $46.00 $92.00 42159506 03/25/12 04/16/12 0 $57.00 $114-00 �42159599 03/27/12 04/18/12 0 $46.00 $92.00 `', 42159507 03/25/12 04/16/12 0 $57.00 $114.00 42159601 03128/12 04/19/12 0 $46.00 $92.00 42159508 03/25/12 04/16/12 0 $46.00 $92.00 42159602 03/28/12 04/19112 0 $46.00 $92.00 :2 42159509 03/25/12 04/16/12 0 $25.00 $53.00 142159603 03128/12 04119/12 0 $57.00 $114.00 m CL 42159510 03/25/12 04/16/12 0 $43.00 $89.00 1 42159606 04/01112 04/23/12 0 $46.00 $92.00 0 42159512 03/25/12 04/16/12 0 $46.00 $92.00 '42159609 04/01/12 04/23/12 0 $57.00 $114.00 0 42159514 03/25/12 04/16/12 0 $57.00 $114.00 142159611 04101/12 04/23112 0 $46.00 $92.00 X 42159516 03/25/12 04/16/12 0 $46,00 $92.00 42159612 04/01/12 04/23/12 0 $57.00 $114.00 0 1 42159517 03/25/12 04/16/12 0 $80.00 $163.00 '42159613 04/01/12 04123112 0 $46.00 $92.00 ii 42159518 03/25/12 04116/12 0 $57.00 $114.00 '42159615 04/01/12 04/23/12 0 $46.00 $92.00 42159519 03/25/12 04/16/12 0 $57.00 $114.00 j 42159618 04/01/12 04/23/12 0 $46.00 $92.00 N " ( 42159520 03/25/12 04/16112 0 $43,00 $89.00 42159621 04101/12 04/23/12 0 $80.00 $163.00 M 42159525 03/25/12 04/16/12 0 $57.00 $114.00 42159622 04/01/12 04/23/12 0 $52.00 $104.00 42159526 03/25/12 04/16/12 0 $57.00 $114.00 42159623 04/01/12 04/23/12 0 $44.00 $88.00 42159527 03/25/12 04/16/12 0 $57.00 $114.00 42159625 04/01/12 04/23/12 0 $44.00 $88.00 42159528 03/25/12 04/16/12 0 $52.00 $104.00 42159626 04/01/12 04/23/12 0 $44.00 $88,00 42159530 03/25/12 04/16/12 0 $52.00 $104.00 42159634 04/01/12 04/23/12 0 $44.00 $88.00 Q i 42159535 03/26/12 04117/12 0 $57.00 $114.00 42159639 04/01/12 04/23/12 0 $44.00 $88,00 CD 42159537 03/26/12 04/17/12 0 $52.00 $104.00 42159641 04/01/12 04/23/12 0 $44.00 $88.00 E 42159538 03/26/12 04/17/12 0 $52.00 $104.00 42159642 04/01/12 04/23/12 0 $43.00 $89.00 42159541 03/26/12 04/17112 0 $52.00 $104.00 42159644 04/01/12 04/23112 0 $52.00 $104.00 Q '(: Fa1-�ceNIX Grkpu Prepared by Phoenix Group Information Systems Page 1 of 43 IaFOrt�na m Bona ennmm (714) 460-7200 A Packet Pg.467 ZL.e City of Glendale (174) Report Number 406 Billing Report Detail For Delinquent Run Date: 05/04/2012 Notices Issued For April 2012 Activity c Second 1 Additional Notice Second I Additional Notice Mailing Days Amount Amount Mailing Days Amount Amount 0 Cite __Issue Date Date Late Due After pueI Cite tseue Date Date Late due_ After Due a 51164348 02/16/12 04/09/12 $92.00 $92.00 Second I Additional Notice o 51164419 02/17/12 04/20/12 $52.00 $52.00 Count 120 51164477 02/22/12 04/16/12 $104.00 $104.00 52163672 1012611104/13/12 $25.00 $25.00 Count Percentage 52164936 12/30/11 04/05/12 $52.00 $52.00 (*)Late Due to Suspension 0 %0. L 52165208 01/11/12 04/02/12 $114.00 $114.00 (#) Late Due to R/O Problem 0 %0. n. 52165359 01114/12 04/09/12 $46.00 $46.00 Late Due to Other Reasons 120 %100. 0 52165502 01/21112 04/10/12 $28.00 $28.00 Notices Late 120 %100. 52165547 01/25/12 04/03/12 $44.00 $44.00 a� 52165676 01/28/12 04/09/12 $57.00 $57.00 Grand Totals Count 3361 ,52165751 02/02/12 04/05/12 $92.00 $92.00 1 52165797 02/03/12 04/16/12 $88.00 $88.00 Q i52165843 02/04112 04/27/12 $44.00 $44.00 a) E 52166004 02/11/12 04/09/12 $44.00 $44,00 52166105 02/16/12 04/04/12 $57.00 $57.00 d 4 to 52166205 02/22/12 04/04/12 $52.00 $52.00 0 ,�► 52166258 02/23/12 04/11/12 $44.00 $44.00 152166473 03/07/12 04/30/12 $104.00 $104.00 j 53161484 01/09/12 04109/12 $25.00 $108.00 53161816 01/23/12 04/11/12 $52.00 $52.00 M ; 1 53161871 01/29/12 04/19/12 $104.00 $104.00 53162069 02/01/12 04/09/12 $52.00 $52.00 53162080 02101/12 04/05/12 $52.00 $52.00 m a. 53162258 02/07/12 04/13/12 $46.00 $46,00 0 53162271 02108/12 04/11/12 $52.00 $52.00 0 53162368 02113/12 04109112 $104.00 $104.00 53162431 02/21/12 04/11/12 $46.00 $46.00 0 53162642 02/28/12 04/23/12 $104.00 $104.00 a 53162656 02/29112 04/26/12 $104.00 $104.00 e? 53162679 02/29/12 04/23/12 $104.00 $104.00 N 53162739 03/06/12 04/24/12 $52.00 $52.00 55134601 03/07/12 04/27/12 $44.00 $44.00 8185813 02/01/12 04/10/12 $40.00 $40.00 E 8189804 02/22112 04/10/12 $57.00 $57,00 8190563 01/26/12 04112112 $57.00 $114.00 r 8190824 01/05112 04/16/12 $92.00 $92.00 Q 8191345 02/26/12 04/04/12 $70.00 $153.00 v 8191544 02/28/12 04/23/12 $114.00 $114.00 E 8192185 01/18/12 04/09/12 $57.00 $57.00 8192759 02/29/12 04/16/12 $52.00 $52.00 Q F-1-40eNIX GrAlIPUP Prepared by Phoenix Group Information Systems Page 43 of 43 INFCFVJ 4alrtON ZVO S (714)460-7200 Packet Pg.468 O LO N R CQ N LD O 5 N d Z C) c O o iB C N N a � U O L a c O r m U 1 c L co° a O O C O O O �o fl ` a C a m 'c m m a ya m m II II o IT O Q O H O G 4U C3 F O N a N N d N id y a m Q (D air a 12 0 N U N U N U N U N V N C S O N ti a� N id a f � � m v+ m m O C Q, = Q .o a 3 n a w d Nrn I= rn rn m 40 lli N W N �{W N W N W Q Q �. 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U (nUUUUUU (A () (nUUUUUtJC3000UUt� d7UUUU 2 ~ ° 3 ` O 0 O O O 0 0 0 O O O 0 O O O O O O O O O O 0 O 0 0 0 0 0 0 0 0 O 0 r N z 0 N v � � 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 C? 0 0 0 0 0 0 0 0 0 0 0 0 � E 64 69 (9 64 64 64 69 64 69 69 u),(a 64 64 64 64 64 69 6'�64 69�(a 64 64 64 64 el,64 64 66 69 L c a = 0 d � �, s � > N OOOQOO00000000000000000000 006000 a LL O O O O O O O O O O O O O co O O O O O O O O O O O O O O O O O O i- a- 'Sj (; aci 6000Ota66 (600000000000000ci00000 11-1 p ; N Q 63 69 64 64 63 69 6f3 69 69 69 L9 EF3 64 bF3 64 EA 69 6<}6+#63 69 69 tR 6,64 t!Y 69 64 EF3 EF3 E1, v +� a Q)) V � `� fi_ C 0aa000 o000000000000000000000000o m Z� O 0) 3 00 000000000000000000000000000000 4 Q MC6 ,-: 6 [3MMMr0; r (6 66 rroirr '06rc- r 60). -. W. . r. _: - 6) N roQ MOOO V r LOCO I` 0000r00IT 0000000000000000 � 0004 O 6464r6964rtf)64r61)- fA61), r (4r r69r r 6464x69 rrx63 a 0 G. 6F3 64 64 63 64 64 69(f? 64 613 63 69 64 69 69 Ue r N N N N N N N N N N N N N N N N N N N N N N N N r r N N N N N Q k C o000000o0 00000000000000000000000 c d! tb N f Y N N N N N N N N N �I N N N N N N N N N N N N N LV N N N N N N E l� (O N N 0) N CO tD N 05 CD O N (D In NNW 'V' d' 4 d' Cfl.� � �i' N_ O N (*) //�� r� r O 0 0 0 r r QI N r r N O\ O\ N O O O N N N N N r r r N r r r d IL to V' 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O C> 0 0 0 0 0 0 r r 0 0 0 0 0 [� N = 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 � 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Q0 006700 LliOtnCA�66> mM6) 6) M OiOcli666) (+') M07MMt776) 6) (3 w 6M4 'r 6-, tog,64 664 6F) 61),m64m 69 ��b6°l��V) V) ��6v4 4`..� ti W OC14mmm0) 00 W Mmmmmmm (PCDm0) 0000000000 V I O O r r Q 0 0 0 0 0 0 0 0 0 0 0 0 0 CD 0 0 0 r r r r r r r r r r t0 0 0 0 Cl 0 0 0 0 0 0 0 0 0 0 0 Co 0 0 0 0 0 0 0 0 0 0 0 O O O O O n r 0 NNNNNNNNNNNNNNNN QV NNNNNNNfV' N NN 0 IAN NCDMt,DCDrM � CDr N 100000N V' LnN000D (DrCDCDNf� (DrM � Q .. = N � OON ' t\V NOONNM ,r = NNNN1 (MLOI- M000O00 m00rNN_ NNarrN N � � O 0 r 0 0 0 0 0 0 0 0 0 0 O r r r r r r r r 0 0 0 0 0 0 0 0 0 0 0) 130 E I X t t{S 2 r L(") (D I� r0006) QYr �tO �O CA �A � 6) CD V' CO NO) (D N07M Il/ M Or!' � Q �I NOtDCT) rra00tO0') 'tN (0rNr (p0r (14 M1­ 0 I NCDIg0) ) 0 T_ fo0) tl' (OLO 00 V tD00 � NN (D0Ngd' (D00000r- 1z a) NMLOh (DO (D K- W P+ OrrrrNNN NNNMMMMM lO wm ") LO rL? 4; N N M LO M M Cl) M 14, v v IT I r It Iq C 11 v Nt rt v V: V � d d r r r CO r r r r r r r r r r r r r r r r r r r c^ r r r r r r r r U r r r r N N N N N N N N N N N N N N N N N N N N N N N N N N N N 'T It Its vIT 'Ii' �tITITI ' d' d' VITVNr t1q, ' Ctf' Sf Packet Pg.473 7.L.e O fU M 4 N O O r v 'r O L' C N O E z a � v Itf Lo U N C Q V N L Z.n U L ¢ LO CL E o. a c U m a� ro E a a ro Y " CL a a a 0 _ CL Q a d .° N 3 E E to c i E ( ° ° d U- U- r E m N N y W � Q I C Q W cm LL V- c ° 1010 , a m cn Q} M E N Q o U) o o F La 10 0 O o � Lo o Lo ee o 'a 0 0 0 0 10 0 0 0 0 ° o, 0 0 ° d '" Ic a+ O N r- O O VIII e0; CO O O I� M to tp O w {i. N = O 0004 fA } M t� f� b4 � O M O N M co' M � {R (M L6 A 49 99 'a O CL V1 a ,d 06 b o q x 'c q m o R� � roi o co rn o o o ° o a p, 00 M N r V- O .r 1 O C N M p c0 M ,Q `f 0. E Lo c d r� to s L ti U « 3 N ro D ' N w C u ? m Q >1 X z U C ~ fII tm U _ N C x N _ Q a X O tZ. N Ip E R Ql � E � Q a E d .o -0 !S m Q n v I cu is E E a: 4' tts C.s V V c0i a s z z d l N Q t! M N m c E j COD - T ~ d , 0 o CD 0 10 0 0 0 0 0C) < F--� �- �- �- � U m o packet Pg.474 7.L.e m N r 0 r ° -0 a -a -0 -o -aa 'D v70 -0 -0 -0 -0 v70 70 -0 -o 0 d 0 N N ft) N N 0 N N N o) o) w O O N 0 0 N N N o) w N c- WN O a a a a a a a a a a aa a a a a a aaaa co LO UJ E E E E E E E E E E E E E E E E E E E E E E E O 0 O N N N N N Q) 4) N (V O N N a) O v N O O N (U 4) N N U E E E E E E E E E E E E E E E E E E E E E E E o V TTT }. T >, TTTTTT TT ?. TT ;r+ TTTT L Q a. a. a. aom aa an- daa`.. aaama�. ai0-a- CLaf0. a c O ._r C 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (D 0 0 0 0 0 0 0 0 0 O O W O C, 0000 ° 0000000000q ° 000000 O O U) O O 00000000000000000000000 (D O Y Z E 64 69 Y) 64 69 64 64 69 6F) V>Cn 64 69 64 6R 69 69 64 U}64 69 613, y_ a l o a C 0000000700000 000OOO (D 000C) 0 O O " a OCDC300 7000000 0000000000oio O 0 `r y 00000000C> 0o00000000000o 0 0 0 v E 0 E 69 69 69 to 64 64 6<}64 64 64 64 69 69 Cn fA 64 64 69 69 69 01 V3�.64 64 69 O CL Q) Q CD ++ ,., o000000000000000000aoo ° o 0 o m N W d N C O O O 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 CD OM CD, MM000Mr- 6) CANc000f- f-� (D0t: co, IT' MM M M, { TD r0) WM MU') CO 10 CD ITCO - r V' C' � r 'tWU') Mr- r- t- C v C N �. E 69 69 69 64 64 69 69 Cn VA 64 fs4 69 69 64 64 69 69 b9 Cn CR 64 64 64 N N N O d � 7, N 69 69 64 L Q O tU � 3 N N N N N N N N N N N N N N N N N N N N N N N Q _ �- r 0 r r r r rr r r r r r r CD 0 C d � L C 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 > � � � O W ! NNNNNNNNN NNNNNNNNNN NNNN sa.. vv IT v11trd Itvvvvvv (/} C N TQ N N NNNNNNNNNNNNNNNNNNNNN LO r CL Q � N 0000000000 0000000000000 k N a � .� 4d N O C O O O O C 0 O O O O 0 O O O 7 O O O O O O O O O O Q O 000000000000000000000000 O 0 m `y L+ O ) t- f- CO CO (6 (C) r� 60), f� c000Of� COOI`- OOM O CO CO 0 r D *It c' LO W n M T M 0 d' CO r c 64 d to - ".Zr Fq G", O q 'T t Q O N Q 64 69 69 U). 0 (4 64 69 69 64 64 69 6}0 U), 69 64 64 64 0j 0) 0) m Q O O 0 V m m X Q O N N N N N N N N N N N N N N N N N N N N N N N 4 O o a 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N " N N N N N N " N Q Q N N N N N N N N N CV N y y CD tnONMOr' C\l " N t) wOOCONMOita cn w 0 0 O r N N O o M N N N N O r r r O r N N N!++ (� V It IT V' Nr V 'r U d—' 4 V V' V � 4 n LO U,) 0 U') �1 tQ M' O N N N 0 0 0 0 0 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 N N O O 4 N N E Lo T- C N O N r CO i- r CD 00 N M M M r N 0) r- to CD W CD M N r O�Q N U ti to vcoV) V' COr 000nOLO N co m00 � v 4- m N - f6 N Y Nt 00 O CD N O r M � N co r Cn 0 (O Ln ;r 1.C) to M v O O�.y.e � CD t IC LO LO 0 CD I- r- M M M 0 0 - r r r N M M M 'T U,) CO N m N .. li! w a Q r-- f-- t-- f-- f• r r t-- f-. M a) 0000 co 0000 0000COco 0ooa o ❑ L Q U r- r- t- t- r- f- t- r- r r- r- r- r• f- r• f-- r• r- r- r r- r- Co p 0 OOOOC300000o0 o00o000000 � ❑ ❑ Q M E E CLL d f �" U i uj W Q a n. t rs� Packet Pg. 475 (.0 U) U) Q) V) U) U) m (D mmm W w LO o IT z z z z z z z z z z z z z 4- 0 6i � O O 000 OX 00000 - 0 0 �N a ; OC 1 � mm00mF' mmmm ►- mF- zmF-- f- � f-- f- mm � E- Co cc mm Q7 r E U I h h H U f- I' f- U U U P U W U U U U U W U f-• U - - O a!- Li- WLLLLLLLLWLLLLLLLLW W WLLw0U- wwWJWLLLL0WLLWLL. LLLL n J J JJJ J0- JJJJJ aJ -I z o O 0 000 0 00000 0 0 t LO U U UUU U UUUUU U U O O U- O. N O O O O 0 O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O 'N 4) z 3 O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (5 0 N af o oci0000c0000000a000a0000000ci000000 y E (fl 6464V)(4C4(O619-V360 V>tO01e1U3,V> ) V) En6464(»c�c4e0��Q!�O�.V,6�1cO U ¢ O L O C d 0 0 0 0 0 0 O 0 0 0 0 0 O 0 0 O O 0 O O 0 0 O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 d O O O O O O O O 000000066OOOOOOOOOOOOOO (=; OOOOo CjCD0 U 1 w E .'; 64(9 69 64 64 V)69 V) V)64 V)V3 64 64 64 64 V)V)64 V}64 V�ff>V) V) V)V)64 64 64 V)64 Q , 87 L d a C C O O O O d 0 0 0 0 0 O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 (D 0 �O D ( <,) LoUyLncnin9C Lo 0000U> 'oLiu? 00000 ") 'DLgq ,ILgLnoo � +. I- M M M M M 06 CO M 0 0 M C0 (V) � M M <D V) M M M (n 0) O Qi CO 0) S 0) M V' Ch O �% E 'TCD (4OOD (0r- rOOMtiN1,- T (D W 0i- tiN0) 1,- (0 (D0NO (D tDrCO � d S( V) 64 V)64 64 6}r V)V)64 64 V3 69 64 69 64 64 64 69 K-J 64 V)V)V)V) V)(F)64 64 64 64 CO V' E o. cfl a� -- a� .�•,. Lf. NNNNNNN NNNNNN NNNNNNNNNNNNNNNNNNN N Q .►� r �- r �- �- �-- r r r r r r r r r r r r r r r �- r r r r r r r r r r � V) Q� O O O O O O O O O O O CD O 0 0 Cl 0 0 0 0 0 0 0 0 0 0 O 0 0 0 0 0 d NNNNNNNNNNNNNNNNN NN NN NNNNNNNN (_V NN L� � Nr � v FN V � rr (DO (D V �o NtiMtiu v Nerd N N o M N N = = N N M M N M N N N O Cl) ` = N N N M N O N N N M O 0) 4. M I' M M M v Co M m m v of M _C' 't M 't v �t V' Cl) M Vim' �' Cl) V' M M d' O O O O O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O 7+ O ►' 21 C O C O O O O O a a O O O O o O O o O O O O O o O O O d O o O o 0 o O d N V 3 LO0LO (nu) .noLOU') Loin) ooOLn (nUnLn00000LnUnLno if) LnU") oo Q > C +r O r r r - - � N r - N 11: Lr; Ln L6 r r r N 6 U7 LO Ln LO r r r U-) r r t- 0 (D N E ', 4 V V 4 -q- vo4 q- vo r vet V g V M -i T -ttl tl ti d t d' � MLO r G! r ¢ 64(�)V)V}(t3 V3 �- (t)(r)64 64 64 64 V)V)V)01* ({}64(»V)(f) V) (n Va 64(fl 64 V) M {) N c — (n (» M to Q N ey k N 43 a m l 0 •� O o 4 m Q a,d �O+ a1 OOddO00000rrrp) OOOrrrrrO00rQ) 6) CT (� O O r - - O O O O O O CL r r r r r r O 7 V I O O O O O O O O O O O O O O O O O O O O O O O a O O O o 0 0 o O Q 3 Q� N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N N a 1 \ \ \ t \ r \ - M M 1. U y r (-0 MN40CD Qr - - - C) I-- MM (r3 (DI� Nr COIF f� CDOCO (DCOLI700 ` rVn O rNNN00rrOrrrOOrNO - ONr - N - - N - - - N IT tD I- M O0 CA r r r N N r M r r r N M M I'-- r N 0 0 O) O O) r �' Q V rOOQO000r r rOrrr0r r00000 �"' <-' x000000 4 -E O s a4 ¢ ¢ ¢ ¢ Q ¢ a ¢ aaaQ ¢ ¢ = Q ¢ 2 ¢ ¢ ¢ a ¢ T ¢ d ¢ ¢ ¢ ¢ �- UUUVUUUUUUUUU � UUOVUzc� vUUUoUU000U CD N E E M O a. C a CL ++ N 0272 2 :2 M:2 -t ;2 :2 a -2 :2a1-- -2 a o 9 -2722 -) 2 -2 -2 ;2 72 77t�:L3 � io aaao- a. n. aaa. aaa_ a in- daan. da. aaaaaILCLMmmmm E s U ++ zUUUUUU = UUUUUU = UUUUUUU � c.> UUUUVUxU � N Y c CD x C a I� Odlnr Lnrl-- O MMf- MNO) N t000CDr 'TNOO t M 0 M for- t,- 0 Nd' rOrr4OM (0 .Zr WMNr �tMOQQQ _ {� C70CD L) I- O [I- 00 (DM 0 " MQ OE- Or V' (DO) r LO (- (DNtn Md' LOLO0 (DCDr- Il- 000OrCl) M 'IT LO (Dr-• fl- wwmmm0m NM Mr IL� N N N N N N N N N M M M N N N N N N N N N N N N N . "t It M r r r r r r r r r r r r r r r c- r r r e- r r- r () r^ rrrrrr rrrrr �- NNNNNNNNNCOCO NNNMM r r r r r r r c- c-- r r r rr LO 0 Lo to M Packet Pg.476 00 Vic — § ■ \ kCL \ _ # . Z o � C ƒ z 0 ) $ . § IL . § r ZI � \ � R a ■ � E J % (D IL ® g X22 § e k k \ } .x r IE 2 > R f � \ Co % § '0 2 c 8 E $ $ \ § _ k E L OD � / . ~ 7 ■ f ® r G 2 \ � } 4) ... / / � ao CO# _ a j n C C14 / } / [ � $ : � k § \ U) ■� ° ¢ k £ x§ k a c U- e ■2■ a a % \ o 7 2 2 2 7 2I O Q o e Packet P 7\ . 7.L.e CD F�- L ❑ p ro =r a N y i CL 4$ iy O Z &Z N Oq, N us U a CD C y _ c (D U) � E N C Co O N E t� w N p O Cu = Ca .. _ C U m o 0- `C' Q m E c w M ro cu ca Z o - N r E c 'rn E c ar I- 3 N Q ° ? m LLJ C C ENr C C m C N d <D d U ° c0 T p rn ro .= Y p N O Y `" L- (0 O O O 7 p = O N O w E N Y 0 S' E- U m z -> U 2 J UJ ) ¢ C rr Q m �� v E4i 3 z z z z z z z z z z z z z z z z z z z z z z o 20 w Q w O `° 0 �+ W W > (x w W w. O w H ] a w 1- �- c W = w w ¢ a w z w W W w Q > y � � a C¢7 w � > V) Q F- Q �- Q ¢ 2 �- Q w > N F- > 0) w O 'a U (1) Q U) O O O D (n Z = Z W U) ¢ C7 M U O M w O W O O Z O W � W O ~ O a w - N Q ¢ F- 2 ¢ � E- U- °z ), z ¢ � z a_ m o 0 c z (i) w 0 w w w O W J w w z z >- z m ;° F- j U a °° U O _j F- z V H UJ F- W v h CL Q Gam? 0 € D 0 � w(L' C� u�i H � � w m � vi w w z w 0 w w m � b ° J w z z � W Z w O � o � S u� � � z m L. N Q Lo Lo r d d Q m r � d O Lo O --a O O O � O O m O f�- N N O O v m r M Lo O O m N W m L-- N Q w O C J N r r r N r W M M N M M N M ❑ N r T N N CO 0 O N r r O r N N O N T r` N N r r O r O r r N r r . d d r O r O r O O r r O r O r O O r O d r O r O T r O O O r O O r O O r a. U) M N N N N N N N N N N N N N N N N N N N N N N CK i fD m CD w V m C h- O N ice. m w O Co d M Lo M N r O N ❑ r = r N M N -T. i M Q M N - N Cl) T N N N N R (� M N O M r N M CD r M r r N N J r r r r Cl) O O O O O O O O O O O O O O O O O O O O d d d O d O Q O O O O O d d C? C? O O O O O O O O C d v Cr) N (D O CO OQ N W CO d' O a) 14- O Cp r- CA V4 aD C) N to CA Cl) LO r V' O N CO Lo Lo cr O N O r T CO LA N E 00 M Lo LO O M v M M w Lo Ln M In d NT LO M N (D M �-- V:- EA VR fH W- t4 t4 6), 64 V) 49 ER 44 Q,l Ef} 69 Vi r r r V to n r LO CO Lo LO Lo Lo N (D Lo � M 4) (0 1,- 0 (O � CD � Q CL r r r O at c .�g = 0 of LLJ� 00a = � 5Q 0000Wz0= o0 U LL. w LL to w U Z m M LL F ❑ 2 U tL UU- I- x CD `:; Q Q > > d <t Q ¢ ¢ ¢ Q > Q ¢ ¢ Q ¢ <t <C <C w U U Z Z U U U 0 0 0 U Z O ¢ U 0 U U U U U U Q i t T CD b0 _ r d r (D .... 41 W o M N oa LO M Co 0 z O � N r CO a) W C 1 x ❑ O r (A O O (.� Co m J 4 J (� m 2 Co e Co � w v Co QQ m o N co Q r � U x N lL 0 r r tl' W Y J Z O N m LL O O O O O r r T r r r N N N N N N N N N N N 1 Packet Pg.478 (DD a) L N ° ~ CA N Z N 0) C d y N v Q 4 ; Q- 0 - O � CL O z y P C z y r m U 3'. a (U � a> ro G < C O S] d d L d ro 7 i G G Z > ro `� ¢ s Y LL E cu aGi L iL G N G (6 ro G ~ G> 0 z° m > z° d a (n cD z° N 3:1z z z z z z z z z z z o (1) 20 ' � ca N w U w o 0 w v w _ ¢ w a C> O O p ¢ "' O O N U w z O Z J >- O z N � =zO O � r O Q m w � ai O C z X Q d M y —O CL m tZ O m O a� � °� O O m z z W � ` U 4) ro L{. N 0 O O (4 o O (OD r Q Q q C J M O O 00 O — (14 M Q d r N r r M O m a 0 0 0 0 0 0 0 0 0 0 0 y I N N N N N N N N N N N Cl) y a+ I O r ❑ ` fit) �P7 ` N F`- O? -� ❑ O N CO LO LO M r 00 � J r Ri (A M O O O O O O O O O O O O i' O O O O O O O N O ❑ COD '7 N V' (D d' � `7 (o � � 69 64 6g 64 64 6F} E9 VR 69 Eg 69- 69 U 0 +�+ O (0 LO V) CO w Lo Co u7 Lr) LO . C Co � Q p V F O M CI m U c c c G U CD Z" Q U T � T p U- Z 0 0 0 Q U � u U O CC D U U FX— z r 2 d 0 T N r N Co (D CD O O LL n,Z > W I-- a N (D r- J M M ar w 0 I� M w O N N N � r J CS!) ?F- D IL IL> > X N 0. Packet Pg.479 7.L.e City of Glendale (174) Report Number 740A Revenue Distribution Report Run Date: 05/04/2012 For April 2012 Activity Date: 05/04/2012 From:City of Glendale y 131 N. Isabel Street m Glendale,CA 91206 0 v. c 0 r To: L.A. Superior Court `= ATTN: Situ Karen or Precious Love Tadeo U a� Accounting Technician/Accounting Assistant 600 East Broadway Glendale, CA 91206 a. L O y- Y Re: Revenue Distribution for the month of: April 2012 Total Revenue paid for City of Glendale (174) Total County Fees: $89,996.50 a Summary below: d Surcharge Number of Number of County N Description Citations Violations Fees °a Criminal Justice Facilities Fund: (GC 76000(b)) (GC 76101),$1.50 6,040 6,042 $9,063.00 > Courthouse Construction Fund: (GC 76000(b))(GC 76100),$1.50 6,040 6,042 $9,063.00 t- County General Fund: (GC 76000(c/d)), $2.00 6,040 6,042 $12,084.00 N Immediate and Critical Needs Account: (GC 70372(b)), $3.00 6,024 6,026 $18,078,00 State Court Facilities Fund: (GC 70372(b)), $1.50 6,033 6,035 $9,052.50 m CL Trial Court Trust Fund: (GC 76000.3), $3.00 5,655 5,656 $16,968.00 Equipment Assesment(CVC 40225) 50% max of fine 582 582 $15,633.00 a Registration Assesment(CVC 40225)50% max of fine 2 2 $55.00 x Handicap Linkage(PC 1465.5)20% max of fine 0 0 $0.00 0 Total Fees: $89,996,50 a Cl) r O N M C N E U R Y Y a The above surcharges are all those known to Phoenix Group Information Systems. Please consult with your local County Treasurer and/or Court for the applicable surcharges required and use the itemized distribution above as it applies to your county. 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(U \ ?L » K; : � � 7.L.e City of Glendale /174) Report Number 840A Revenue Collected By Agency Run Date: For April 2012 Activity 05/04/2012 15:51 Payments E N Entry Date: 04/02/2012 Cite Amount Eff. Date Payment Note Payment Type 48160790 $52.00 04/02/2012 In Person Check ° 8187099 $57.00 04/02/2012 In Person Cash C 52166281 $52.00 04/02/2012 In Person Cash °- 49155173 $46.00 04/02/2012 In Person Credit Card tQ 52166751 $52.00 04/02/2012 None Cash U a� 47153982 $52.00 04/02/2012 In Person Cash 49155231 $10.00 04/02/2012 In Person Cash 46149592 $52.00 04/02/2012 In Person Cash L 50153578 $80.00 04/0212012 None Check 0 46149198 $52.00 04/02/2012 In Person Check 46149004 $46.00 04/02/2012 Mail Check E 51164957 $10.00 04/02/2012 Mail Check 2 43175955 $46.00 04/02/2012 Mail Check Q 48161040 $44.00 04/02/2012 In Person Credit Card N a� 43176735 $10.00 04/02/2012 In Person Credit Card 55134663 $44.00 04/02/2012 In Person Cash 43176860 $46.00 04/02/2012 In Person Cash N L 43176853 $52.00 04/02/2012 In Person Cash -°a 51165006 $46,00 04/02/2012 In Person Cash m 51165038 $52.00 04/02/2012 None Cash 50153786 $80.00 04/02/2012 In Person Check 47153900 $46.00 04/02/2012 In Person Cash N 51165019 $10.00 04/02/2012 In Person Check �_ 50154100 $5200 04/02/2012 None Cash m 8187780 $92.00 04/02/2012 In Person Cash � 43176798 $46.00 04/02/2012 In Person Check o 48160866 $57.00 04/02/2012 Mail Check x 49155657 $46.00 04/02/2012 In Person Cash a) w 47154298 $52.00 04/02/2012 In Person Cash .°� 8192987 $57.00 04/02/2012 In Person Cash M 50153894 $46.00 04/02/2012 None Cash c 43176631 $52.00 04/02/2012 Mail Check 52166449 $52.00 04/02/2012 In Person Credit Card w 8193011 $10.00 04/02/2012 In Person Cash m 43173021 $57.00 04/02/2012 Mail Check E L 55134826 $57.00 04/02/2012 In Person Cash 50153851 $52.00 04/02/2012 In Person Cash Q 52166873 $52.00 04/02/2012 In Person Cash c 51165258 $52.00 04/0212012 In Person Credit Card 51164897 $52.00 04/02/2012 None Cash c 50154030 $52.00 04/02/2012 In Person Cash r w Q *Cash at PHX only PlAceNIX C Prepared by Phoenix Group Information Systems Page 1 of 22 wFarp�n�ty-�raav ev �nnra (714)460-7200 Packet Pg.488 City of Glendale (174) Report Number 840A Revenue Collected By Agency Run Date, For April 2012 Activity 05/04/2012 15:51 Entry Date:04/30/2012 Cite Amount Eff.Date Payment Note Payment Type rn 55135750 $46.00 04/30/2012 In Person Check y in 48162144 $52.00 04/30/2012 In Person Credit Card 43177382 $10.00 04/30/2012 In Person Cash 0- 49156040 $46.00 04/30/2012 In Person Check a 8191287 $48,00 04/30/2012 In Person Check g 55135216 $46.00 04/30/2012 Mail Check r 42160126 $46.00 04/30/2012 In Person Cash v 42159823 $52.00 04/30/2012 In Person Check 8188604 $52.00 04/30/2012 In Person Credit Card CU 47154645 $52.00 04/30/2012 In Person Cash a L- 52167249 $10.00 04/30/2012 In Person Credit Card 04/30/2012 Sub-Total $2,511.00 Check $518.00 Credit Card $454.00 Cash $1,539.00 _. E Payment Totals $42,802.00 Check $6,500.00 Credit Card $8,603.00 Cash $27,699.00 d GRAND TOTAL: $42,802.00 Check $6,500.00 Credit Card $8,603.00 Cash $27,699.00 Q Ln Q U d Cn L O _ r N M N m Q O L 0 X d O t a M r O N M C d E U R w r-. Q C d E Ar It t U r+ Q or I Cash at PNX only WL 11 tl-toefvtx GRpu� Prepared by Phoenix Group Information Systems Page 22 of 22 nu rpn„ncru aws r (794) 460-7200 Packet Pg.489 City of Glendale (174) Report Number 840C Credit Card Revenue Batch Summary Report Run Date: (All Credit Card Revenue - Agency) 05/04/2012 15:35 For April 2012 Activity Pmt Date: 0410112012 Citation Amount Count Note Batch No. y W 12:18:05 AM 47153935 $57.00 1 12-588 P U 1:02:18 AM 50154286 $52.00 1 12-588 P 0 a` 1:20:23 AM 53163146 $52.00 1 12-588 P c 11:14:25 AM 50153598 $104.00 1 12-588 P 12',26:44 PM 50153970 $52.00 1 12-588 P U 12:44 29 PM 50154187 $52.00 1 12-588 P 12:50:11 PM 8186919 $52.00 1 12-588 P 1:17:31 PM 48160921 $57.00 1 12-588 P a 1:37:17 PM 55135173 $56.00 1 12-588 P L 2:06:18 PM 43176349 $52.00 1 12-588 P 2:11:43 PM 46149388 $52.00 1 12-588 P CD 2:24:04 PM 48161318 $52.00 1 12-588 P B m 2:32:14 PM 50154232 $46.00 1 12-588 P m rn 2:34:45 PM 47154238 $52.00 1 12-588 P Q 3:18:57 PM 50153837 $52.00 1 12-588 P cNi 3:33:41 PM 51165187 $52.00 1 12-588 P 3:40:30 PM 51164632 $52.00 1 12-588 P N 3:40:45 PM 42159373 $44.00 1 12-588 P o 3 58:13 PM 52165737 $104.00 1 12-588 P 4:06:43 PM 43176324 $44.00 1 12-588 P > 415:43 PM 49155812 $46.00 1 12-588 P T- 4-.15:44 PM 50154156 $4600 1 12-588 P M 6:07:11 PM 43174165 $88.00 1 12-588 P 6.29:51 PM 47153962 $57.00 1 12-588 P a 6'42:39 PM 43176861 $46.00 1 12-588 P m a 6:49:25 PM 49155960 $52.00 1 12-588 P o 7:10:58 PM 54142511 $52.00 1 12-588 P 0 7:25'44 PM 47153918 $44.00 1 12-588 P X 8:10:52 PM 55135071 $44.00 1 12-588 P m 0 8:27:03 PM 43177150 $4400 1 12-588 P 8:34:22 PM 46149595 $52.00 1 12-588 P M 8:49:33 PM 50153812 $52.00 1 12-588 P 11:49:46 PM 47154179 $44.00 1 12-588 P CI) Date Total: 04/01/2012 $1,803.00 33 Payments c a� B ' pmt Date: 04/02/2012 Citation Amount Count Note Batch No. 0 U 12:05:28 AM 55135019 $46.00 1 12-588 P Q 12:19:48 AM 46149758 $52.00 1 12-588 P y 12:21:21 AM 51165355 $44.00 1 12-588 P 4:47:23 AM 51164604 $52.00 1 12-588 P B t 7:11:32 AM 43176830 $52.00 1 12-588 P R 7:51:06 AM 47153862 $46.00 1 12-588 P Q Mr A Cash at PHX only PI-iaIRNIX lP,r Prepared by Phoenix Group Information Systems Page 1 of 48 HVFQWtAU WN �Me (714)460-7200 Packet Pg.490 City of Glendale (174) Report Number 8400 �. Credit Card Revenue Batch Summary Report Run Date: (All Credit Card Revenue - Agency) 05/04/201215:36 For April 2012 Activity rn c Pmt Date: 04/30/2012 Citation Amount Count Note Batch No. 6:34:09 PM 8192729 $57.00 1 12-588 P o 7:03:14 PM 52165662 $92.00 1 12-588 P a 7:18:04 PM 47154585 $52.00 1 12-588 P o 7:57:09 PM 46149678 $52.00 1 12-588 P 7:57:09 PM 50154422 $52.00 1 12-588 P V 8:18:14 PM 55135558 $57.00 1 12-588 P a� 8:18:40 PM 8190271 $46.00 1 12-588 P L 8:47:15 PM 55135721 $52.00 1 12-588 P a`a 9;15:16 PM 42159961 $52.00 1 12-588 P o 9:24:02 PM 53163510 $46.00 1 12-588 P 9:40:53 PM 47154440 $52.00 1 12-588 P aa) 9;41:23 PM 42159508 $46.00 1 12-588 P B m CD 9:47:42 PM 53163594 $46.00 1 12-588 P CD 10;20:11 PM 55135934 $46.00 1 12-588 P Q 10.27:37 PM 8193107 $114.00 1 12-588 P W 10:40:12 PM 50154471 $52.00 1 12-588 P 11:01:31 PM 48161913 $52.00 1 12-588 P N 11:15:17 PM 50154642 $52.00 1 12-588 P o 11:16:04 PM 53162224 $46.00 1 12-588 P c 11:32:22 PM 48161538 $52.00 1 12-588 P j 11:35:08 PM 55135625 $52.00 1 12-588 P 11:36:00 PM 55135401 $52.00 1 12-588 P Cl) N Date Total: 04130/2012 $4,255.00 75 Payments Credit Card Total: $107,505.00 1,907 3 Credit Card Reversal Total: $0.00 0 0 L Agency Grand Total: $107,505.00 1,907 0 x Report Total: $107,505.00 1,907 o s a- M r O N M C a) E _ U cC r a r-� C 47 E L U RS 6 +. Q `Cash of PHX only M-1cle"M ,SOonUF Prepared by Phoenix Group Information Systems Page 48 of 48 wronrn�s-rioN euf es (714) 460-7200 Packet Pg.491 City of Santa Ana {159} Report Number 840D Revenue Summary Detail Report Run Date: 05/04/2012 (Cash at PHX Only - Agency) For April 2012 Activity a� c U) Lit u 0 L Date: None Batch No. Amount Count Cite Eff. Date Note a —_ o $0.00 2 40742979 04/10/2012 $0.00 2 40747737 04/10/2012 v $0.00 2 40591859 04/10/2012 c $0.00 2 40744634 04/10/2012 Y $0.00 2 40745427 04/10/2012 $0.00 2 40739387 04/10/2012 °- L $0.00 2 40738932 04/10/2012 0 $0.00 2 40733233 04/10/2012 c $0.00 2 40727057 04/10/2012 E $0.00 2 40718963 04/10/2012 m $0.00 2 40748747 04/11/2012 $0.00 2 40754242 04/11/2012 Q $0.00 2 40748353 04/11/2012 0) $0.00 2 40751502 04/20/2012 m Date Total: $0.00 28 cn L 0 Date: 04/02/2012 Batch No. Amount Count a=i 12-425 P $2,127.00 28 12-426 P $1,024.00 18 N 12-427 P $1,866-00 30 12-430 P $1,645.00 25 12-431 P $734.00 11 m CL 12-432 P $1,328.00 24 0 12-433 P $5600 1 P Date Total: $8,780.00 137 x 'c m 0 M Date: 04/0312012 Batch No. Amount Count a M r 12-434 P $1,780.00 29 c°.� 12-435 P $1,825.00 30 M 12-436 P $988.00 16 12-438 P $1,760.00 30 Date Total: $6,35100 105 a Date: 04/04/2012 Batch No. Amount Count c m 12-441 P $5600 1 E 12-442 P $94.00 2 12-443 P $338,00 6 Q `Cash at PHX only i-i-1oeN1X GROUP Prepared by Phoenix Group Information Systems Page 1 of 7 INI-o"MMYMN SYS (794)460-7200 Packet Pa,492 City of Santa Ana (159) Report Number 840D Revenue Summary Detail Report Run Date:05/04/2012 (Cash at PHX Only - Agency) For April 2012 Activity .N N d Date: 04/30/2012 Batch No. Amount Count 0 L a 12-578 P $0.00 2 XF 159-40715873 to 159- r- 4072277 +, 12-578 P $0.00 2 XF 15940766144 to 159- .`Y_° 4077163 v a� 12-578 P $0.00 2 XF 15940770191 to 159- _ 4077183 L a. Date Total: $0.00 8 0 0 Y W Transfers Total: $0.00 8 m m L Q Grand Total: $126,848.31 2,059 m L O r N M N m 7 O X ' O s a M O N M C p� d E U fC r E w a Cash at PHX only ei►I-oeNIX G 0u Prepared by Phoenix Group Information Systems Page 7 of 7 nvFO �ory (714)460-7200 Packet Pg,493 00 CO N CO N CO) O O I� N '�- 4� h �C) I� O CD O 61 gyp Q1 to c.� M N c6 N �p M 7 N th pp N O CO N tQ N (D (o v 4f OD N N k? r� c*5 O> N to O [O N I-- N N r N (O c) N 0. � O C C p N fA cr V 0 0 0 0 0 0 0 0 i 0 0 0 0 0 0 0 0 0 0 0 0 O 0 0 0 0 O O C s o v v 0 C. 0 0 0 0 0 0 0 0 0 0 0 0 o a Q a 0 0 r 0 0 0 O ZN r F U a> c ur o 0 0 0 0 0 0 0 '0 0 0 0 0 0 0 0 o a a 0 a a 0 0 0 10 Y 00 a °- ( L 0 0 0 0 0 0 0 0 0 0 O O Q O O 0 O a Q O 0 0 i 0 ~ (D N t } MN 0 0 0 0 0 0 0 0 Q 0 0 0 0 Q Q a a 0 0 0 0 0 0 0 0 a GO � m N N V C T N O 0 0 0 0 0 0 0 0 O O O O o 0 a a a 0 0 0 a 0 a 0 0 0 t6 M_ L v V ° 0 0 0 0 0 0 0 0 o Q v o a a a a o a o 0 0 0 o a o a � � N O �`' .Q� N ro N 0 0 0 o a 0 0 0 O 0 0 0 0 0 C. 0 0 0 0 0 0 0 0 0 0 0 k AS G O N 1 U V Z o m CL `N M O aOpp co M i Q M N 0 r.e�� m (A (V tM1 O N 0 O 47 0 1n r m 0 a; N V' N G 4 M '. O co M O h O LO h M D7 O -4 0 (y h In N r N r O N Q co M N (D ap Cl) 01 L c() C 0 @ X N M O ttVy 00 (n N N M (� h 0 't co (D M U) 00 7 00 h O O> ,- O (D •� (a r O 00 N O N Q v O ( ccpp �p 00 N 1n co M s� N N W 1 Cl) M 0 N C tq c0 r N N r r i Y N h 4 M O0 h r N Q O 'a O r ch IL CD O O O CO 00 V h O LO 04 LO CO M O a D 47 N (b co N V 04 0 O (D M h N M U. N N F (� r N .- Q { 01 a M (D (''Y c0 h (D M (O O Le; C C N to N O (D M 61 ( N (D M O r O O h O O O O r r O O O (D lD O O 9 M D7 00 N V' � (O 4� a 01 j h N h. 01 01 W (rD 7 N N co OD .- M r O r (n M 'n (D' C71 W N ( (t) S (D N N r M r uy M (a V w Q 0 +� C d O V(� .k. J l 0 12 C a 1 Z m w Y3 m w H � � U C m (0 d T E m CO a C E N m �� p m e m ti m m C B A d T E a y :: d 'y0 4k O Q L m O •7 F > d (� a (0 y O ~„ U. 7 m a o - 0. c m T c o N w O_ %- .ya_ «° x x a L6 ° 0 °-1 m u z w C C +r Z > O 7 LG T T U R O T .E T 0 0 0 0 Z V U .a u u _ m c u u ® M- c � v a1 > > p p p v 4 0 0 do� �cj > v U ° o 0 m � 0. 0. 0. F2) 0. CL ¢ Q G N i a Q Q x O Packet pg.494 " O co _ N p o p 0 0 0 n rn O 0 (D o (D 0 0 0 p 0 0 0 [p o O a0 N M O 0 0 0 (n o Iq rn a o ((y o (n 0 0 0 0 0 0 0 to o CO 0 00 I- N (n (0 o O n 00 m V' N LO (0 00 O M O CO r (G CO O to O m (n M w V W 00 g V N n r 0 (� (fj (O CO 't (o N r W C M r N N 6f O -0 C N N N M O N (0Dp O (n 00 O OD N - (D OD V M o N (� EC O r CD N It �- `tl' (0 OR 7 (a N 00 N CO ( (LDS N CO a z o ° c C LO N Cf rn ueq o 0 0 0 0 0 a 0 0 0 0 0 0 0 o 0 0 0 0 0 0 N 0 0 0 0 0 0 0 ; 0 0 0 0 0 0 0 0 0 0 0 V Q N o o 0 o 0 o O o o o o o ( o o o o 0 0 0 0 o O 0 O L a i c >N o0 000100000 ' 0 o o o o o o o o o 10 O C o o g 0 0 ? 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o a o ++ Z(°( 0 0 0 0 0 0 0 0 0 0 0 0 o 0 0 0 0 0 0 0 0 0 ' 0 p p N O O g (? 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 u- 0 6 O O O O O O O 0 0 0 0 0 0 0 0 0 0 O ,Y O N O O O o O o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 °o a (o QN o 0 0 0 0 0 0 0 0 0 0 0 0 0 ,0 0 0 0 0 0 0 m� o o $ $ o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 o a o o y�N o 0 0 0 0 O O 0 0 0 0 0 0 0 0 00 0 0 0 0 0 0 E N o 0 0 o 0 o 0 o 0 0 0 o 0 0 0 0 o o 0 0 0 �.- o o $ $ o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 QN o 0 0 0 0 0 o 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Q w d N pp p OO pp O o o o O O O o O o O o O O O o O O O •�' O 7 e' O $ O Q C5 0 0 O o 0 0 0 0 0 0 0 0 0 0 0 0 0 O N r O N N o o o 0 o O o o 0 0 o o o o o O o o O o o o O Q M (D L O 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 a o 42 C O o O o 0 0 0 $ O $ o y 7 N o 0 0 0 0 o 0 o o o o o o o O O o o O o o o o c as O a v� E �' � 2 C P N 0 a 0 0 0 0 0 0 0 o o 00 o 0 o a $ $ $ $ $ $ $ .�M. O L 0 r (CC0 0000000 ao0oo 0000 �. O N O 0 0 O o o 0 0 o o o 0 o o 0 o 0 o o p O o o am CL p, M 0 0 0 0 0 0 M O O M O M O p g q p V C9 a O Q O 00 M Cn M O 4 O 00 O O CA e� M O o O ccpp N A M N O N O CA (D IT V' V' N 00 (n Cl) (o W n 00 (n 00 O (n 'O z' h C �-- M t` (O O M "t 00 W V_ C' M h 0 r (,7 M ([) O M (n Y M (O 00 (n M Cl) co C', N N m r N N �-) O N 0. k N 0 0 0 0 0 0 0 O n 0 0 n O O O O p h 4 0 p n O 0) •� tv 0 0 0 0 0 0 0 O w O O (0 0 0 0 0 $ (0Dp 0 0 4 co O N 'fi O co o 0I (O (n N 07 O m M N (n m Oi (D $ O N g (Q $ 4 0) n t, CO LO n V' (D m 00 (p (o c0 N] N OD N M CO ( (fl N Oct r t� O O (f) N CV (A d fQ (A N V (N i (f) (D CO V V M M M A .-- M N r mo 0 0 0 C. 0 0 0 (n 0 0 C. (n o to o $ $ $ 00 g h o0 N r O O O O O (n O t` 0 0 0 [� O f� O LL CV N (f7 CO o LO W o (A r o e- co co h O 0 O a a 4 N M O A W> V o co (o W M O O 00 M Cl (D LO M (O { M N O N CA O V N O N O) (? O M pptApp N 0) r o f Cl) (n 'T M r Ln r- (O M 0 � N M (0 N o f• ti mN O o 0 0 0 0 0 O M O O M O O O o g M 0 (? Q M O - 0 0 0 0 0 0 0 (O CO 0 0 OR O (n O O M O O O (. 00 G N a (D CO M N r` r- o O r O to OD 4 M M C7 (f) O N (O - V) V' N (t7 r O' N W f(op faO� C 00 M ('Y N P' v (O N 00 M w CO (O OD m M LO (1 (A N I? V' Co CD 0) 0 0) a0 00 (f7 o M M ti N l4 ti (A N O M l O f` N r� N N V � N r Y 7 �IL i7 m ja O LIl C �h t t O E !r •� m O Xj U ...:� m Z W m m C b y uJ Z, m y d d u o a io . 4 0 E. m a o QI Q d � CL 0 o > IL ra � 6_ a m U. m cl m y u a �' v 'gym' 0Z Q to aLL aLL - U m Z e 0 0 0z > ait3 y m a "e v u °o. 3 c e iL > > ;o :o 0 c C > u 4 m m rx O CV CS r Q U V O a a a d ° a a Q ¢ O (A z a 0. z O Packet Pa.--495-1 City of Glendale (174) Batch Report Summary Run Date:05/04/2012 04/01/2012 thru 4J 12 0 30 01 2 Batch No. Date Received Date Deposited Amount Transactions Batch Description 12-404 P 4/2/2012 $0.00 0 Monthly Compiled Credit Card Batch N 12-405 P 4/2/2012 4/3/2012 $1,380.00 28 12-406 P 4/2/2012 4/3/2012 $1,535.00 30 0 L 12-407 P 4/2/2012 4/3/2012 $1,500.00 30 a c 12-408 P 4/2/2012 4/3/2012 $190.00 4 0 r 12-409 P 4/2/2012 4/3/2012 $52.00 1 12-410 P 4/2/2012 4/3/2012 $1,426.00 29 U a� 12-411 P 4/2/2012 4/3/2012 $1,604.00 30 12-412 P 4/2/2012 4/3/2012 $1,093.00 21 12-413 P 4/2/2012 4/3/2012 $177.00 4 a L 12-414 P 4/2/2012 4/3/2012 $52.00 1 0 Batch Count 11 Total Amount $9,009.00 Total Transactions 178 12-415 P 4/3/2012 4/4/2012 $1,461.00 30 12-416 P 4/3/2012 4/4/2012 $1,487.00 30 12-417 P 4/3/2012 4/4/2012 $702.00 14 Q 12-418 P 4/3/2012 4/4/2012 $343.00 7 12-419 P 4/3/2012 4/4/2012 $1,417.00 29 12-420 P 4/3/2012 4/4/2012 $1,503.00 30 Cn 12-421 P 4/3/2012 4/4/2012 $235.00 4 0 12-422 P 4/3/2012 4/24/2012 3110,578.00 1877 Monthly Compiled Credit Card Batch = 12-423 P 4/3/2012 $0.00 2 Monthly Compiled Transfers Batch j Batch Count 9 Total Amount $117,726.00 Total Transactions 2023 N 12-424 P 4/4/2012 4/5/2012 $1,440.00 30 N 12-425 P 4/412012 4/5/2012 $1,817.00 30 12-426 P 4/4/2012 4/5/2012 $4600 1 op 12-427 P 4/4/2012 4/5/2012 $722.00 15 a 0 12-428 P 4/4/2012 4/5/2012 $1,824.00 30 0 L 12-429 P 414/2012 4/5/2012 $104.00 2 a x 12-430 P 4/4/2012 4/5/2012 $538.00 5 c 12-431 P 4/4/2012 4/5/2012 $5200 1 0 12-432 P 4/4/2012 4/5/2012 $116,00 2 a Batch Count 9 Total Amount $6,659.00 Total Transactions 116 c 12-433 P 4/5/2012 4/6/2012 $1,501.00 30 N 12-434 P 4/5/2012 4/6/2012 $1,195.00 23 r 12-435 P 4/5/2012 4/6/2012 $46.00 1 (D 12-436 P 4/5/2012 4/6/2012 $1,489.00 30 12-437 P 4/5/2012 4/6/2012 $1,119.00 20 U 12-438 P 415/2012 4/6/2012 $10.00 1 Q Batch Count 6 Total Amount $5,360.00 Total Transactions 105 12-439 P 4/6/2012 4/9/2012 $1,456.00 30 E 12-440 P 416/2012 4/9/2012 $1,472.00 30 ca 12-441 P 4/6/2012 4/9/2012 $1,539.00 30 a "Cash at PHX only F1140eNIX OUR Prepared by Phoenix Group Information Systems Page 1 of 5 I l wrote aY Anne (714)460-7200 Packet Pg.496 City of Glendale (174) *� Report Number 905 Batch Report Summary Run Date-05/04/2012 ✓ 04/01/2012 thru 04/30/2012 Batch No. Date Received Date Deposited Amount Transactions Batch.Description 12-553 P 4/27/2012 4/30/2012 $779.00 16 N 12-554 P 4/27/2012 4/30/2012 $46.00 1 12-555 P 4/27/2012 $0.00 0 ° 0. Batch Count 9 Total Amount $5,237.95 Total Transactions 106 C 0 12-556 P 4/30/2012 5/1/2012 $1,527.00 30 12-557 P 4/30/2012 5/1/2012 $1,467.00 30 12-558 P 4/30/2012 5/1/2012 $861.00 17 12-559 P 4/30/2012 5/1/2012 $1,449.00 30 Y 12-560 P 4/30/2012 5/1/2012 $1,468.00 30 a 12-561 P 4/30/2012 5/1/2012 $44.00 1 `0 12-562 P 4/30/2012 5/1/2012 $560.00 12 r 12-563 P 4130/2012 5/1/2012 $192.00 4 _._ Batch Count 8 Total Amount $7,568.00 Total Transactions 154 w m Batch Count 160 Total Amount $253,803.90 Total Transactions 4717 Q (D l CO L O 10 r N M CD O 0 X d 0 a. M r O N M C d M V w w C d E t V fQ C tl Q "Cash at PHX only izi-ioeNix c3noLso Prepared by Phoenix Group Information Systems Page 5 of 5 lNr0lgNtYION two (794)460-7200 s 7L1� City of Glendale (174) Report Number 955 0 Citation Data Entry Completion Run Date:05/04/2012 04/01/2012 thru 04130/2012 Working Days Batch No. Date Received Quantity Received By Date Entered Entered Bar To Com lete 12-21 C 04/02/2012 78 Rose- PHX 04/02/2012 Justin Evans-PHX 0 12-22 C 04/05/2012 50 Rose- PHX 04/05/2012 Justin Evans-PHX 0 0 12-23 C 04/09/2012 55 Rose- PHX 04/10/2012 AIexD-PHX 1 a 12-24 C 04/16/2012 66 Rose- PHX 04/17/2012 Arlene Castro-PHX 1 0 12-25 C 04/23/2012 43 Rose- PHX 04/25/2012 AIexD-PHX 2 12-26 C 04/26/2012 52 Rose- PHX 04/27/2012 Justin Evans-PHX 1 v Total Quantity 344 Batch Count 6 Average Work Days to Complete 0.83 c Y L a a- 0 i+ E L a •i' d Cn L O r N M m 7 O 0 X_ O d O s • a M r 6 O N M r C E L V R r C d E L w a Cash at PHX only �, PlAc�er-ax u.- Prepared by Phoenix Group Information Systems Page 1 of 1 (794)460-7200 fi r Packet Pg.498 e �e CITY OF ONTARIO 2-383901 P.O.BOX 11923 SANTA ANA,CA 92711 PARKING CITATION SERVICE CENTER NOTICE OF DELINQUENT PARKING VIOLATION WARNING If you do not respond to this notice by the due date,the California Department of Motor Vehicles will be notified of each outstanding citation and will refuse to renew your c' California vehicle registration. N a� U ■� PGC0531A Notice Date Reference Number Exp.Date 0 Req. _ 30D0000001 00.0000.0001 Ill a Inlllllll�illdlll�ll�l�ihl�ltl�u111111111llll"Iil'11111111111 05/23/2011 0002-8731 4739-2421 01126!2012 State I License Vehicle Make Vehicle Color .2 OLIVER JEFFREY CA/6HLM888 DODG Nht ;a ISLA MARIA AIR MOO V MORENO VALLEY CA 92551 Citaton Number Date Issued Time Issued 383901 05/01/2011 11:39 la c Location Due Date a- 2500 TERMINAL_ 06/06/2011 M CL L O Our records adicale the parking citation(s)listed below have been illu¢d to the vehicle idcntifiod above,Your omit do atc of the following by the duc date on this''-a!KC,to a,aid incaawd pc:ahics,DSd4 I)Pay the""I amount indicated below 2)Raluest an Administrative Review.If the vehicle dascnbed below was sold or transferred prior to the date of the violagoa(s),you must eompIclo the DECLARATION OF NON-OWNERSHIP E on the reverse side and return.Chocks should be Crude payable to the agency listed and mailed to the address indicated.To insure proper credit far your payment,write your liccnac plate number and citation mm�ber(s)on your check and ivc(asa dtc tnnnm pmt Ion of the r=o�ttv wish yom paytsxoi.DO NOT SEND CASH. L For More hiforntalion Please call(888)207-5719 To pay online,please visit hitps.Ilivww.payntycile.coni. Q N d V 0 510 1/20 1 1 VI/OR 4-6.1003 SIGNICURB(WHITE,GREEN,YELLOW,RED 50.00 $45.00 50.00 545,00 to L O T N Cl) m 545.00 If paid by 06/06/2011 0 `=---— = O S90 00 If paid after 06,06/2011 b/06/2011 $45.00 (D X +,) FOR PROPER CREDIT PLEASE RF.Ti.-}RN ACi'1`f04t PORTION WITH FOUR PAYMENT Do NOT lYJ A I L CASH 4) O t s $45.00 If paid by 0610612011 CV) VUOR 4-6.1003 SIGNICURB 50.00 $45.00 50.00� $45.00 $W00 If paid after 0610612011 C WHITE GREFN,YFLLOW,RED N Cl) r+ C N ATE,DATE 06/06/2011 OTAL DIJF $45.0 r ? IF PAID BY DUE DATE Q C N E t to J Notice Date Reference Number Req.Exp.Date REMIT TO CITY OF ONTARIO (2) Q 05!23/2011 10002-8731-4739-2421 01/26/2012 ISSUING clo Parking Citation Service Center State/License Vehicle Make Vehicle Color AGF,NGY: P.0.BOX 11923 CA 16HLM888 DODG Wht SANTA ANA,CA 92711 Citation Number Date Issued Time Issued 383901 05101/2011 11:39 Packet Pg.499 7.L.e 58 804128699 Anaheim Public Works Department c/o Parking Citation Service Center Parking Citatt"ors P. O. BOX 11923 SANTA ANA,CA 92711 Service Center ar NOTICE OF ADMINISTRATIVE REVIEW RESULTS N Date: May 02,2012 U) To: DEAN BROWN uh . Citation: 804128699 0 2735 W. YALE AVE. Disposition: Upheld 0-ANAHEIM, CA 92801 Fine/Penalty $40.00 0 Add]Fees: $0.00 Scan and Pay Amount Paid: $0.00 U Due Date: May 22,2012 L Agency: Anaheim Public Works Department Re:Outcome of Citation Review f4 o. The citation listed above has been reviewed and the determination has been made as indicated. ,0 No proof this violation did not occur was submitted. In compliance with the State of California Vehicle Code 22507.6 signs are posted at the main entrances into the tract for residential areas. The first notice is the citation on the vehicle. All California E cities are required to mail a notice to the registered owner due to the fact citations may be removed, or blown off. This notice ai allows the registered owner a chance to pay the original fine prior to further penalties. �- rn Please mail the Amount Due to the address indicated below. You may be subject to additional penalties if your citation is not Q paid within 21 days of the citation or 14 days from the Delinquent Notice. However, if you are NOT satisfied with the results of U the Administrative Review, you may request a formal Administrative Hearing. If the results of this citation review is upheld due to: 'Past the Date to Contest' no further action can be taken, the Review was submitted beyond the time limitations as set forth in CVC 40215. To request an Administrative Hearing, you must: 1) Submit your request in writing within 21 days of this letter. Be sure to 0 .� include your name, address, and telephone number, 2) Include full payment of the total amount due for the parking penalty. Full payment is required before an Administrative Hearing can be scheduled unless satisfactory proof of an inability to pay the amount due is included with request for an Administrative Hearing, and 3) You must state if you are requesting an IN-PERSON HEARING or a WRITTEN DECLARATION in your request. An In-Person Hearing requires that you must be r present for the hearing. A Written Declaration is a written 'statement of facts' provided by you that will be reviewed by the M Hearing Officer for determination and outcome of the Hearing, Once a written hearing is complete you cannot request an In-Person Administrative Hearing at a later time. OD Q If you have any questions,please call:888-242-5552 ,hrip.lfwww.anaheimepay.net O O 201 S.Anaheim Blvd. - ANAHEIM,CALIFORNIA 92803 C9 X Tear Off and Remit Portion with Return Payment = ar 0 NOTICE OF ADMINISTRATIVE REVIEW RESULTS a 3 58 804128699 Date: May 02,2012 c Anaheim Public Works Department N c/o Parking Citation Service Center 4_ ' Citation. 804128699 P.O.BOX 11923 a Disposition: upheld SANTA ANA,CA 92711 s Fine/Penalty: $40.00 Doi © Add1 Fees: $0.00 E Scan and Pay Amount Paid: $0.00 0 ca Due Date: May 22,2012 Q c Remit Payment to: E E To: c>s Id...,lFlbJ,lh„...IL„1111,, Anaheim Public Works Department Q DEAN BROWN clo Anaheim Collection Department 201 S.Anaheim Blvd 2735 W.YALE AVE. P.O.Box 61039 ANAHEIM,CA 92801 Anaheim,CA 92805-3826.9 Packet Pg. 500 7.L.e _c O � N 1 v O IL c �a .r v am c Q fC M 9 • L fN N N N N N N N N N 4- r r i -4 .-J f� 614 r4 N N 111 f` t\ u1 N 00 C .-t Ly N N N rJ o '+ : N N O N V V' � in In 0 O O G1 O O O 0 O O O L vi N O O Q L�l1 O O O O O O O O O : O y ^ p N O O O O O O O O W 00 V co N N V O N O O V 'L1 • N Lb N M n LA O co M d V •_ ,� • yp 4R yr KY sq Hf 64 4Pr +Pr fR fH L Y J a z w p ? w a ¢ U z 0 C7 t7 W C? z z O p � m !- > Oro � ' z � O H > z J � zf z J Yaw ' Nzw Yaw m 0" Y � a Nzw Y0 -1 FXF Y0 � w 'J' Lww d acNz ' m < -i YLnz ' z � a [Y w Ya - Ura Lear U � Q n w aW > QUO 0 z � aL, 0 wOzo aw0Y Oce z -i azr Oaz azr r H � • aON :' ZO. 0N > 0 Ce o. a. Q ' ZIL -. Q 00 -. Ln CL CL 10 - V) V) V1': V) (A ' r o o N N N Cl) O O C14 0 0 0 0 4 a 4 0 00 Cl) 00 LA M L` (n L\ O O '0 O It O .-1 .-t rJ Ln Ln • 0 U M C) U N U M U M M U M U M U : MU M U Q. ' N >'; d' N > N L J V ,-� N v U N .�U ,ti a .,, N N N_.. N. N.. N N N N_. N N C7 M N v N M LO v O O M C N N O N N Cl N N N O M d' C Ln t N O O O O O O 4 O Q O O � d N O _. n M .-a N 1p r" 5 M 10,L LO Q1 L, N Ln It to N M +-' r N M On C It O U 0 3. - W N r Ln w Y N 1 (n h O O N C? Y Y O S N w QY U M • N LO It 1D LO Ln LD LO 111 v) O 1-• co It 00 w N N .-i LA .ti VD cl Lit 01 N to rl n LD N M Q O N V t0 .-4 Ln n OL e � C' M O N N N N 00 _ N N N •• V f\ W O .-L .-L O �y N N N M M V M M M Lfl 01 r Q O O O O O O O O O O O O N N N LO N LA LD N LL 00. 00 C C C C Ln O Ln O Ln O Ln 07 v y �ir-tL E L„r �L o0 4 to Q 00 Q o a s Q rn a 0) 4 S ~S X U 0 a N .�+ -i a D_ U ¢ t7 _j �}.yy v Q N 0 z W N -1 O F- .z-. . W a ,� ►q U Z w a Z z = N V W W z Y w� w a' Q J W Q Ln > LYZ 4w a o 7 � Z `T Y Kw Sa m LA E0: D mr z O -1 Q Q U > U .� ' w W W a m a a W a �- W N 0 .� am zaaa a � LL > = C7 aVJ :L2 V) r- o _fJ LA LA Ln LO Lo LD LO In LO 00 00 Ln Ln LA Ln LO Ln Ln Ln Ln Ln Ln a Ln LA r. a 00 O� .-L .4 PAO __ Racket Pg•501, 2 56 603126714 Anaheim Code Enforcement c/o Parking Citation Service Center Parking Citation P.O.BOX 11923 SANTA ANA,CA 92711 Service Center rn Agency:Anaheim Code Enforcement N Date: May 23,2012 NOTICE:OF ADMINISTRATIVE HEARING DATE To: Citation(s) 603126714 0 FRANCISCO MENDEZ Hearing Date: Jun 06,2012 4. PO BOX 4027 Time: 9:45AM o ANAHEIM,CA 92803 License: 5MOZ343 m Amount Paid: $0.00 r U Issue Date: Apr 26,2012 c L tQ 14.32,176 AMC BACKING INTO STALLS 0" L Q W i E L If you requested a hearing by "Personal Conference" or "In Person", you are hereby notified of your hearing date and time to c contest the parking citation described above. Please bring this letter with you to the hearing. If you do not appear at the time of rn the scheduled hearing,your deposit will be forfeited and applied to your citation. Results of the hearing will be mailed to you at the above address. it rn L O a A' Hearing Location: City of Anaheim Traffic Division 425 S.Harbor Blvd N Anaheim,CA 92805 00 k' CL i O X ? If you have not previously rescheduled,you may change the date of your hearing by calling 888-242-5552 NOTICE OF ADMINISTRATIVE HEARING DATE a 2 56 603126714 Date: May 23,2012 G Anaheim Code Enforcement C14 Citations) 603126714 do Parking Citation Service Center Hearing Date: Jun 06,2012 M P.0.BOX 11923 = SANTA ANA,CA 92711 Time: 9:45AM d License: 5MOZ343 E Amount Paid: $0.00 m Issue Date: Apr 26,2012 Q Q E t To: t ILIIIJ16dLld Q FRANCISCO MENDEZ PO BOX 4027 ANAHEIM,CA 92803 Packet-ft,502 a� c .y HEARING SUMMARY DETAILS v 0 ANAHEIM Anaheim Code Enforcement Jun 06,2012 9:45AM a c Citation#: 603126714 LicenselState: 5MOZ343 t CA 0 r c� r Issue Date: Apr 26,2012 Citation Make: DODGE U Time: 1301 DMV Make: DODG 0) Location: 125 WEST CENTER STREET PR( ModellColor: GRAND CARAVA/SILVEF s Delinquent Notice Date: Reg.Exp.Date: Jul 12, 2012 M Review Letter Mailing Date: May 07,2012 Photo On File: Yes (' Review Reason Code: Officer: OSCAR OCHOA-CHAVES o c a� Amount Due: $34.00 RIO Name: FRANCISCO MENDEZ E a) Citation Amount: $34.00 Address: PO BOX 4027 m L Delinquent: $0.00 Address: ANAHEIM,CA 92803 Q Paid Amount: $0.00 Address: W Admin Amount: $0.00 2 I ai I Violations U) L 14.32.176 AMC BACKING INTO STALLS 0 C W N I I M y Number of witnesses: :a m NOTES: Q- O L 0 X a3 0 t a M r O N M w C •) E L V fSS w i Q I w C F Q7 E Disposition Dismissed[ ] LIABLE[ ] FTA( ] Reason Code U j R r HEARING EXAMINER SIGNATURE DATE Q Packet Pg. 503 4 189 40739816 PC City of Santa Ana c/o Parking Citation Service Center Parking Citation P. 0_BOX 11923 SSANTA ANA,CA 92711 S ervic a Center NOTICE OF ADMINISTRATIVE HEARING, RESULTS Date: April 11,2012 N To: 0 p Citation. 40739816 0 URIBE JAIME 315 E WASHINGTON AVE APT 2A Disposition: Upheld = SANTA ANA,CA 92701-3735 _ Completed: April 10,2012 0 Fine/Penalty: $376.00 Scan and Pay Add'[Fees: $0.00 V Amount Paid:. $0.00 � Amount • a -_ Due Date: May 01,2012 a Agency: City of Santa Ana Re: Outcome of Citation Hearing o 0 The citation listed above has been reviewed during the scheduled Administrative Hearing and the determination has been made. We have thoroughly reviewed your appeal and have given careful consideration to the proof you have submitted. However, E you must have a valid disabled parking placard/permit displayed to park in a disabled parking stall. Therefore the citation is valid. rn Q Should you wish to further contest this citation, CVC 40230 provides this option if the citation is contested within 30 days of N this letter. The citation may be reviewed by filing an appeal to be heard by the Court. If you need additional information, 0 please contact our office. If you do not wish to contest this citation any further, the Amount Due must be paid to clear the -2 citation. If the amount due is paid in full,there is no further action required. You may be subject to additional penalties if your citation is not paid within 21 days of this letter. o c m T N M N m CL z If you have any questions,please calL(888)300-9934 ,helps:/tww`v.paymycite.00rcVsanlaana O P.O. BOX 11923 - SANTA ANA,CALIFORNIA 92711 x x Tear Off and Remit Portion with Return Payment o NOTICE OF ADMINISTRATIVE HEARING RESULTS a M r 4 159 40734816 Date: April 11,2012 N (DC City of Santa Ana MR. - Citation: 44739816 M Go Parking Citation Service Center Disposition: Upheld P.0.BOX 11923 Completed: April 10,2012 SANTA ANA,CA 92711 Fine/Penalty: $376.00 Scan and Pay Add'I Fees: $0.00 Amount Paid: $0.00 Q Amount Due- r+ Due Date: May 01,2012 Remit Payment to: U To: IIIII l lf...II.,III l il ll l lll,Il II II II r City of Santa Ana Q 111-10'..AIwaellnlLlu6hJLd1.111 LbI'I°I Go Parking Citation Service Center �' URIBE JAIME 315 E WASHINGTON AVE APT 2A P.O.BOX 11923 SANTA ANA,CA 92701-3735 SANTA ANA,CA 92711-1923-23-0 i Packet-ft. 504 7.L.e PARKING CITATION SERVICE CENTER Check Number: 362 Date: December 30, 2005 Returned Date: 11/29/2005 .y Amount Paid: ($35.00) 0 Citation: 3204826 a Bail Amount: $35,00 0 r Service Fee: $20,00 r 1 119 3204826 U Haddock Vicki Lyn Late Fee: $0,00 25 grown Ct Amount Due: $55.00 Petaluma, CA 94952 L O Y _ Agency: City of Petaluma a� Re: Demand for payment due to Returned Check Your check issued in payment for a parking citation has been returned by your bank. The parking citation is still outstanding and legal remedies to collect the associated fees will be pursued. Cn Please be aware that ignoring this matter will affect your ability to register your vehicle in o the State of California, and multiple unpaid citations may result in your vehicle being C impounded or immobilized. > The details of the check and parking citation are listed above. M Acceptable methods of payment are Cashier's Check, or Money Order. DO NOT MAIL CASH. Your payment should be made payable to: City of Petaluma m CL Thank you for your cooperation. If you have any questions, please call: 888/300-9829 0 I � X � a=i YOUR PAYMENT IS DUE UPON RECEIPT OF THIS NOTICE. a M P. O. BOX 11923 • SANTA ANA, CALIFORNIA 92711 N Tear Off and Remit Portion Below with Return Pavment Cl) a� i E ca Citation: 119 3204826 Q Total Due: $5500 c - m Remit To: L City of Petaluma a Parking Citation Service Center P. O. BOX 11923 SANTA ANA, CALIFORNIA 92711 Y Packet Pg.505 ... PARKING CITATION SERVICE CENTER 3 September 26; 2005 N j;LL U U O a` 5 0 Smith Roberta Christine/ w Smith Gary G v 1432 Sunrise Pkwy S Petaluma, CA 94954 a Agency: City of Petaluma o Vehicle License: CA / 4YO2825 = Total Due: $460.00 E E Re: Notification of Multiple Outstanding Parking Violations P 0 This letter is notification that the citations referenced below are currently unresolved and in Q need of your prompt attention. State law(CVC 22651.1) and parking regulations allow for the immobilization and/or towing of vehicles that have multiple parking violations that have not " been addressed by the registered owner. Your timely response in this matter is essential in order to avoid the inconvenience and additional costs associated with the immobilization or y L towing of your vehicle. 00 c a� Please find for your convenience a listing of the citations that have been assessed against the > above reference license plate: N If you have any questions, please call: 8881300-9829 N Citation: 3202349 Issued: 09/16/2004 $60.00 -a Citation: 65444 Issued: 05/24/2004 $60.00 m CL Citation: 69578 Issued: 10/07/2004 $110.00 Citation: 69993 Issued: 10/01/2004 $60.00 0 L Citation: 70203 Issued: 10/22/2004 $110-00 Citation: 70204 Issued: 10122/2004 $60.00 X .0 0 f o a M r P. O. BOX ]]923 • SANTA ANA, CALIFORNIA 92 711 N Tear Off and Remit Portion Below with Return Payment d Vehicle License: CA / 4YO2825 E Total Due: $460.00 w r Remit To: Q e :-7 C d E t U City of Petaluma w c/o Parking Citation Service Center Q P. 0.BOX 11923 SANTA ANA CA 92711 t Packet Pg. 506 LARKING CITATION SERVICE CENTER Date: April 20, 2012 .N N U O 0- c 0 0 r 7 159 40725257 U Rodriguez Patricia/ Agency: City of Santa Ana Andrade Antonio Re: Citation 40725257 1003 W WALNUT ST 1003 W WALNUT a L SANTA ANA, CA 92703-3948 .0 a� Re: Citation Refund L A refund has been requested and granted for the above citation(s) issued by: a City of Santa Ana U The details of the payment and parking citation are listed below: Citation 40725257 Cn L Issued 1/20/2012 0 Refund Reason Over Payment Amount Paid $108.00 Refund Requested $98.00 M Amount of Refund $98.00 •m If you have any questions, please call (888) 300-9934 C Thank you for your cooperation. X o a co � o N G N E i U fII w � Q I C t N E U c0 r � a P. O. BOX 11923 - SANTA A1-VA, CALIFORNIA 92711 Packet'Pg._507 7;L.e 8 159 40669846 City of Santa Ana CIO Citation Service reenter Parking Citation P. 0, BOX 11370 kL SANTA ANA, CA 92711 Service Center Date:April 2,2012 To: WARNING: COLLECTION NOTIFICATION y 4000000004 411 Citation: 40669846 V I�II11Ih11 Bhhlhll1l11lldll16l4l1ih1luu11l1lhhl4d1lh Citation Date: Feb 15,2011 a License: 3VZM648 SANABRIA JUAN Due Date. May 02,2012 0 1817 S WOODLAND PL +r SANTA ANA CA 92707-2643 Penalties: $153.00 v Amount Paid: $0.00 C Y VC 5204 1 REGISTRATION VIOLATIONITABS $82.00 a Total Fees Applied To Date: $71.00 0 m E su m L Q _U Agency: City of Santa Ana Notice of Collection in Please be advised that the above citation is listed as open and remains due and payable. This vehicle was registered to you when the `o violation occurred. Notice of the above violation must be paid in full by the due date above or further action will be taken to resolve this a unpaid debt. This letter shall serve as a Notice of Nonpayment and Demand for Payment arising from an outstanding Parking Citation. y Failure of any person to pay the fine assessed by the citation within the time specified on the citation or on the notice will result in further > collection efforts with the authority to collect all costs associated with such actions. l Please contact our office immediately at the below toll free phone number, or visit: https:llwww.paymycite.com/SantaAna, or m mail to the address below to resolve this spatter. Unless you notify this office by the Due Date after receiving this notice that you dispute the validity of this debt or any portion thereof,this office will assume this debt is valid and will send to collections. a As required by law you are hereby notified that this unpaid debt will be forwarded to a collection agency if not paid by the due date.This m may result in A negative credit report reflecting on yQUr credit record. o L C7 X_ If you have any questions,please call:(888)300-9934 d P O. BOX 11923 - SANTA ANA,CALIFORNIA 92711 r a- Tear Off and Remit Portion with Return Payment M 0 WARNING: COLLECTION NOTIFICATION N M a+ G LV E t V f0 r+ Q r-+ Remit Payment To: E Date: April 2,2012 R Citation: 40669846 Citation Date; Feb 15, 2011 CITY OF SANTA ANA License: 3VZM648 C/O CITATION SERVICE CENTER Due Date: May 02, 2012 P. O. BOX 11370 Penalties: $153.00 SANTA ANA,CA 92711 Amount Paid: $0.00 Packet Pd.' 508 10 55 1079783 Anaheim Police Department Citation Service Center P. Parking Citation P. 0.. BOX 11370 SANTA ANA,CA 92711 Service Center Date: December 5,2011 rn To: PRE-INTERCEPT NOTIFICATION y PGI1204A V) 4000000002 2/1 Citation: 1079783 c r�lllnhrrrlr!lrhlh�uE�r�rd�Ilrr�r��iIIIIP�lrliulnlrprl Citation Date: Jul 22, 2009 a License' 3EKM976 STOWERS,BERNICE Due Date: January 04, 2012 C 7353 ELLENA W UNIT 114 :. 8692 9TH ST UNIT 39 Penalties: $218.00 �o i RCH CUCAMONGA CA 91730-0815 Amount Paid: $0.00 Anvount Dw st � Violation Description C AMOLInt R 9000(ai(ij CVC UNREGISTERED VEH-$10 W/PROOF $190.00 a L Total Fees Applied To Date: $28.00 c m E d a� L Q N V it Agency: Anaheim Police Department Notice of Collection N This notice is to advice you that your name is scheduled to be submitted to the State of California Franchise Tax Board for collections, o which may include an intercept of any money that is owed to you by the state to satisfy any liability that you owe to the City of Anaheim. In -0 the event you are owed a tax refund or win a California Lottery prize,the Franchise Tax Board will intercept the amount due for the liability r- that is owed to this agency. > California Government Code Section 12419.8 and 12419.10 authorizes the Office of the State Controller to collect money owed to a county N or a city agency by intercepting any money that the state may owe to the debtor.An amount owed to the debtor by the state includes any N refund of state taxes or state lottery winnings. -- You have 30 calendar days from the date of this notice to voluntarily pay the liability or submit your objection with supporting documents. If you have any questions about the nature of this liability or you object to this action, please contact this office at the number m listed below. If you fail to submit an objection with supporting documents,within 30 calendar days from the postmark date of this letter your 3 I option to dispute the debt will be forfeited and we will consider the debt valid. ,0 V X If you have any questions,please call.888-242-5552 201 S.Anaheim Blvd. - ANAHEIM, CALIFORNIA 92803 r a Tear Off and Remit Portion with Return Payment M 0 PRE-INTERCEPT NOTIFICATION M C d E t U lC w a� Q Remit Payment To: E Date: December 5,2011 = U R Citation: 1079783 Q Citation Date: Ju122,2009 ANAHEIM POLICE DEPARTMENT License: 3EKM976 C/O ANAHEIM COLLECTION DEPARTMENT Due Date: January 04, 2012 201 S.ANAHEIM BLVD. Penalties: $218.00 P.O. BOX 61039 Amount Paid: $0.00 ANAHEIM, CA 92805-3826-9 Packet Pg."509 7.L.e 11 58 603128261 Anaheim Public Works Department .. c/o Citation Service Center ,Parking Citation P. 0. BOX 11923 SANTA ANA, CA 92711 Service Center rn c N to Date: May 01,2012 NOTICE OF PARKING CITATION o a To: _ 0 Munoz Miguel Juan Citation: 803128261 �o 6605 Mountain Baldy Cir Issue Date: Apr 30,2012 U Buena Park CA 90620 License Plate: 3U92773 O Amount Paid: $0.00 Amount Due: $40.00 a 0 Y I_ Agency: Anaheim Public Works Department Re: Drive AwaylUnable to leave on vehicle rn Q 0 The driver of the above vehicle drove away before the parking citation was attached to the vehicle or the officer was unable to place the citation on the vehicle. It is the policy of this Department to notify the registered owner so that he/she is aware that citations have been issued and may take appropriate action. L- 0 As the registered owner you are responsible for all parking citations issued to this vehicle.The parking citation is enclosed c for your records in accordance with California Vehicle Code section 40202(d). m N Cl) N 'a m Q O i 0 X If you have any questions,please call: 888-242-5552 _ O 201 S.Anaheim Blvd. - ANAHEIM, CALIFORNIA 92803 a co Tear Off and Remit Portion with Return Payment 0 NOTICE OF PARKING CITATION `.' Cl) C E U f6 w Q r-+ C Q E Remit Payment To: c=i Date: May 01,2012 �o ,II, IIIIIIII, II Citation: 803128261 Anaheim Public Works department Issue Date: Apr 30,2012 c/o Anaheim Collection Department License Plate: 31.192773 201 S.Anaheim Blvd Amount Paid: $0.00 P.O. Box 61039 Anaheim,CA 92805-3826-9 Amount Due: $40.00 Packet Pg. 510 13 68 809128819 Anaheim Public Works Department c!o Citation Service Center Parking Citation P,O. BOX 11923 SANTA ANA, CA 92711 Service Center c .y N d Date: March 19,2012 NOTICE OF CORRECTION o a To: 0 I,I 1,,,1,1,1„I,I„I Citation: 809128619 a CASTRO KURT B OR HUFFER PATRICIA C Issue Date: March 07,2012 U PO BOX 292324 License Plate: 5DNR538 = PHELAN CA 92329-2324 Amount Due: $40.00 Y a L Agency: Anaheim Public Works Department Re:Citatlon Correction ,o E d Correction: MAKE From HYUNDAI -To- Honda m as L a W Q� _V In reference to the above citation number issued to you, please be advised that the following error has inadvertently been Cn made. Please consider this notification a correction thereof reference to 40202(e) CVC which states: If, after a copy of the c notice of parking violation is attached to the vehicle, the issuing officer determines that there is incorrect data on the notice, including, but not limited to, the date or time, the issuing officer may indicate in writing, the necessary correction to allow m for the timely entry of the notice on the processing agency's data system. A copy of the correction shall be mailed to the registered owner of the vehicle. N M Please make payment payable to the Anaheim Public Works Department or pay online at http://www.anaheimepay.net.If you have any questions,please contact us at 888.242.5552 13 F0 It you have any questions,please call:888-242-5552 C' O 201 S. Anaheim Blvd. - ANAHEIM, CALIFORNIA 92803 0 x Tear off and remit portion with return payment m 0 NOTICE OF CORRECTION 0- 13 58 809128619 Date: March 19,2012 Anaheim Public Works Department N Citation: 809128619 , do Citation Service Center Issue Date: March 07,2012 M P.O.BOX 11923 License Plate: 5DNR538 SANTA ANA,CA 92711 d Amount Due: $40.00 E t v a Remit Payment to: m E t dL„ IIII„ ,ILII,,..J! � Anaheim Public Works Department I,h,,61„16„IJIJ,,,,61„II,„1,61„l,L,1 do Anaheim Collection Department a CASTRO KURT B 201 S.Anaheim Blvd. OR HUFFER PATRICIA C P.O.Box 61039 PO BOX 292324 Anaheim,CA 92805-3826-9 I PHELAN CA 92329-2324 t� 1 Packet Fg.511 1 12 2142 1110313 City of Westminster,-Arrest Booking Fees c/o Citation Service Center P. O. BOX 11370 N SANTA ANA,CA 92711 Date: May 10,2012 c .N ORDER FOR PAYMENT OF ARREST BOOKING FEES U O L CL To: JONATHAN HERRERA Case Number: 1110313 e Due Date: May 30,2012 O 14272 HOOVER ST 109 ;Iq affi WESTMINSTER, CA 92683 Sentence Date: April 20,2012 Amount Paid: $0.00 V a� Scan and Pay = L R Amount CL L ARREST BOOKING FEE $206.58 ,- TOTAL AMOUNT DUE: $206.58 = m E m a� L Q U) U In accordance with the City of Westminster Municipal Code 1.31.010 and Government Code Section 29550.1, at the time of your sentencing, the State of California Superior Court may order a criminal justice administrative fee as part of your N penalties.This is also called the Arrest Booking Fee. c The Westminster Police Department jail booking facility provided you a courtesy notice at the time of your arrest indicating that a criminal justice administration fee may be imposed. Credit card payments may be paid on-line at https://www.paymycite,comMestminster, or you mail a check, money order or r cashier's check payable to `The City of Westminster and mail to the address below. Do not send your payment to Court. Do M not send cash. For further information or, frequently asked questions refer to www.westminster-ca.gov/depts/police for further cN guidance. Notice of the above charges must be paid in full by the due date above. Failure to pay the Arrest Booking Fee within the time M specified will result in further collection efforts with the authority to collect all costs associated with the filing of such actions. a If you have any questions,please call: 11(888)300-9915 0 P.O. BOX 11370 - SANTA ANA,CALIFORNIA 92711 x ._ Tear Off and Remit Portion with Return Payment o s (- ORDER FOR PAYMENT OF ARREST BOOKING FEES 12 2142 1110313 Date: May 10,2012 N #' City of Westminster-Arrest Booking Fees Go Citation Service Center Q ❑. Case Number: 1110313 M P.O.BOX 11370 Due Date: May 30,2012 SANTA ANA,CA 92711 Sentence Date: April 20,2012 E p Amount Paid: $0.00 Scan and Pay * 0 * r a d E Remit Payment To: ca To: LLndilhnlu,l iii,IlndhJl�L,JIL,J„JIL „61L„III,,,,,IL Q I I I f II I I II I I City of Westminster-Arrest Booking Fees JONATHAN HERRERA CIO Citation Service Center 14272 HOOVER ST 109 P.0.BOX 11370 WESTMINSTER,CA 92683 SANTA ANA,CA 92711-1370-70.2 0ac"t,P9.512 7.L.e 6 1064 2385 PC City of Buena Park Administrative Citations c/o Citation Service Center Citation Service �s P. O.BOX 11370 SC SANTA ANA, CA 92711 Center NOTICE OF ADMINISTRATIVE VIOLATION S th Date: May 08, 2012 �. 0 Citation: 2385 Due Date: May 18,2012 v To: FERNANDO DEL CASTILLO MORALES Issue Date: April 16, Q 2012 0 7084 HOOVER WAY 6 Fine/Penalty: $200.00 c BUENA PARK,CA 90620 Scan and Pay Add'I Fees: $0.00 O Y Amount Paid: $0.00 Amount •ue: $200.00 U . . • Y L 19.1108.080 LANDSCAPED AREA UNKEPT $200.00 0. Applied Total Fees To Date: $0.00 p G E m d L Q Agency: City of Buena Park Administrative Citations Notice of Unpaid Penalty Notice of the above violation must be paid in full by the due date above. Failure of any person to pay the fine assessed by the administrative citation within the time specified on the citation or on the notice may result in further collection efforts with the authority to collect all costs associated with the filling of such actions. to Failure to pay the assessed administrative penalties will be enforced as a personal obligation of the violator and shall remain in effect until all O of the administrative penalties,interest and administrative costs are paid in full. a C Right of Appeal: You have the right to appeal this administrative citation if requested in writing by the due date and mailed to the address j below. r N M N 03 CL If you have any questions,please call:888.207-5715,ht(ps,tNiww.paymycite.com/buc-napark 00 P. O. BOX 11370 - SANTA ANA,CALIFORNIA 92711 t7 X Tear Off and Remit Portion with Return Payment m O s NOTICE OF ADMINISTRATIVE VIOLATION M r 6 1064 2385 Date: May 08,2012 ° N City of Buena Park Administrative Citations 0SC 2012 c/o Citation Service Center �• ❑� I Date: Ail 16Citation: 2385 M P.O.B OX 11370 Due Date: May 18,2012 SANTA ANA,CA 92711 ssue ae: pr , E p� Fine/Penalty. $200.00 scan and Pay Add'I Fees: $0.00 w Amount Paid: $0.00 Q Wmount• F0 0t c a � Remit Payment To: z V To: LhdlhhIf��lhdh�lhL��IIL��L��IIf��,,,Lll„Ilhdh I I !I II i III II City of Buena Park Administrative Citations Q FERNANDO DEL CASTILLO MORALES c/o Citation Service Center 7084 HOOVER WAY P.0.BOX 11370 BUENA PARK,CA 90620 SANTA ANA,CA 92711-1370-70-2 Packet Pg. 513 7.L.e 51 174 1684 Location Address: CITY OF GLENDALE 112 Sinclair Ave CIO Processing Service Center Glendale CA,91206 P.O. Box 11370 Santa Ana,CA 92711 November 30.2011 Please make c eckgaym$rtt to"C€ty Gf Glendale". �_ Do not send cash. N d U Remit To tP Bill To: LL JdhLullnJlwllllm O Sergio Richmond 112 Sinclair Ave City of Glendale(174) Glendale Cr 912Q6 C10 Processing Service Center "= P.O.Box 11370 U Santa Ana,CA 92711 Y L It Is time to renew your City of Glendale Preferential Parking Permits.All preferential narking Permits will be renewed by mall only.Your permits will tl be processed and mailed to you within three to four weeks.Please note that the current 2011 permits expire on December 31,2011.For additional Information,please refer to the backside of this notice.Our records show that the vehicles below are registered to the address Indicated. ,0- Y 1. If you would like to renew the permit for any of these vehicles,please mark the"Renew"box for that vehicle(s). 2. If you are registering a new or different vehicle,you must submit a copy of the vehicle registration showing your current address. 3. If you are a new resident or have not applied for permits before,see reverse side. O 4. Each vehicle rermit is 6 and two GUEST rmits are free. To avoid dela�s, lease enclose necessa documents and fees. MODEL RENEW? PERMIT NUMBER LICENSE PLATE MAKE Q N 12-02968G GUEST $0.00 Q) 12-02969G GUEST $0.00 12-0859OR RBLWCUZ HONDA $6.00 SUB TOTAL: $6.00 0 New c New m TOTAL COST/PYMT: T N M N 'C m CL O O k ❑ lama new resident applying far a permit. ❑ f have a new car.A copy of my registration is attached. _ A copy of my drivers license is attached, ❑ 4 need plastic hanger(s)for my permits. d Tear off and send Top portion. a 51 174 1684 M C!0 Processing Service Center c * CITY OF GLENDALE P.O.Box 11370 N CIO Processing Service Center Santa Ana,CA 92711 M P.O. Box 11370 Santa Ana,CA 92711 a0i E t w w Location Address. Q Bill To: 112 Sinclair Ave hL ILLfIL l!„JJ Glendale CA, 91206 Sergio Richmond or Current Resident lUa 112 Sinclair Ave RECEIPT (Retain for your records.) Q Glendale CA,91206 Total Submitted: Check Number: Packet Pg. 514 CiteFacsimile_Report Page 1 of Cow, Anaheim Code Enforcement ' NOTICE OF VIOLATION Cite : 603126714 a� c Date Time Day Of Week y 4/26/2012 1301 Thursday License State Make Model Color O 5MOZ343 CA DODGE GRAND SILVER a CARAVA o Tab MO/YR VIN 0 R 7/2012 '= U Location Of Violation IVIN4# t51 125 WEST CENTER STREET PROMENADE 0686 sit L Permit: Meter; is NONE a L O Violations: 14.32.176 AMC BACKING INTO $34.00 E STALLS a� m L Q U_ Remarks: PHOTO TAKEN [PF] Un L O CD r Officer# N M 1008 N CERTIFICATE OF CORRECTION a m Section violation Agency Date Q � € O Signature IDit X_ 4J O t CL M r O N M C E V fC w C CD E t V ate+ Q .Cl https://www.wincite.net/CiteFacsimile_Report.aspx 5/ Packet Pg. 515 Wincite Mobile Cite Faximile Page 1 of CM OF ANAHEIM Ypa xvxpt+Z 4pymf to 141 oyYan NewWf=,ciiraw;inyt^t 54 aAbwr drte by(I)o!«ft the a-nt awe,"{ .m�prli�q etw ttifien.!�ltr ra.[+5e tidrGS�eJditb(yi-... C ------Anaheim Code Enforcement--- ------------Citation---------------- L 603126714 G. C 0 N Date Tittle 4/26/12 1:01:39 PM Officer 1000 U i� --VEHICLE INFORMATION---------- Plate 5M02343 Y L State CA 00. VIN 0666 L Permit NONE e0 Make DODGE +. Style SPORTS VAN O d Color SILVER E Reg. JUL 2012 d ---------LOCATION-•--•------------ i t� 125 WEST CENTER STREET PROMENADE Q N CD V ------VIOLATION INFORMATION--------- — 14,32,176AMC $ 34 it BACKING INTO STALLS (n L 0 d T — .......COMMENTS----.------ N M PHOTO TAKEN F [PF] TOTAL DUE: $34 Q. 0 Addtional Information O Available At 1-888-242-5552 C9 X C d O ! � t a M r O N M C V tC r r CD G # Y R Q https://www.wincite.net/BigPrint.aspx?pagename=CiteFacsimileHH&Agencyid=5... 5/ Packet Pg. 516 N N N th u _ o y C f a U p #J U ° u 8 r CA o ti.r, ° ` a u C v J, i JA oj e c � 0 +D d Z W d1 ° H .. a c t v c X L _ ; CD W « > C N rn a o w b, T- 4 > y CV Z v� a W ;x N LU cc > ❑ ( o o, Co U ° :. LO X :. o ".c Ln U' ° Q v Cl) Cl) t` O, w fC M loll . V t2 E c v: (I� m p a ci Jn; Iro{I -I lu-vt U ci C v a� v 7 m w E E E � IM U U U D r1 z U d w a a cY i. > E Q U i LL..r Packet Pg. 517 7.L. C.7 - C -[ s a w N d � v her ow,- � 2r N d C $ ++ Cul u y° ks� wa al a _ v e � L of +; g v o is O m ++ r v 4 {� E t, id+ LAI ' o ° gg w — Q M cc o +2s vi m a c Cl) IT o C 4 w ys+ } Cl) ° m w m �' E a)^ u c o s m 8 , Q. m w $ � N w yt 3 u 0 vSn w t- b C P1) re O � t m ' LL a } Cl) V J LyyL U q f0 u V tT w o 0 +' vi d y -,. f- v ai a� o d N m a u c 73 v qC f� 2 U C] IU{ a �„ a a Y L,I i L3 U Packet P 9. 518 i 0 r w 00 u � V CL cc IC P � dt � d ` � ► 1 t4 < +. i � H > d z d ry E r u Co 0 O �? u S G N b f8 1% E n � O � r 1 W m o a tr7 J w u o < et N W a J F p 'tj N C o U d Q E ° L �� d x = N,r 4 _ LL m M r a yc u U F N o c p Y 5 F y 10 IL H V "`max W O E 7 ? �I t� y rj ar 'Al M,z,T u a a u o E wro 3 '> ; -� Packet Pg. 519 N C E� M r1 �... i+. •U) tti b O C, L a. ,n oo c o o O p (a N Ct .13 q R U r, LO p N "*r W Or U 2 a o p g tY a W yy L 41 op N^ C Emm a V7 3# rn Q V r c7 �= L u u. U m LLI N w cm .. 0 (J CD e; Q h LL v to r 6J €0 A N itr s L Z � . ` � O W N ,� u y . .F c m Ul y z m ►� u m ! 7 G �C u C.) K3 i t _ 0 GV c ey G+e r CV 1 i7. < 0. Z - o 6 W Jf1 n j a °,off m a R u Ewa. CL sit ih V ai O u 73 EN c u m C44 a m b A i UUU N _ n L 1r a3y M �or ® .e W 1 W O u E E E N G N x r ai m s O r+ vi oo a 0 D C3 r4 U c d it A U7 . , H W oOC i Q .. .+. ru ' d ru ai } tV lu tl t) V a + Rf UA d E t. o o d +t Q ra E a U LT d v .. a+ rz „ °a; VV rz 4 N LJ CJ U U f)C „�� CC T C.} C� W R C3. d a � O y } �t u. � to Packet Pg. 520 a 7.L.e «� m � ' } � u � d $ c Z r_+ uE C- d a A � Ln E V.. D i Z ui { h 7 Ga � ~ L r� ai E ► L w o O °w z M ° �' > z a u t O N k td N e li. c z L < 'Q. m Y I ? `° Q : mot 'U O Z j Q7 m p G yam.O fid d W n x _ c r, w� � a u3 N cr V v ° C:: 'u ry C? d L c d a n' v `o E m r* tJ G7rr P M a d > CD c CL U 0 '""D - 7 N 0 +duo ,cps V •E; �n c� ,,n � M CL v n itl y U: L Y LD m o lmi m c c o R � , a u y .� m m y p ro a Q Packet Pg. 521 ill t N 1 q� S Z � � U L V O o N m O Y C3 Oft Y Y+ C al b a I ca O QCIA O cr d r W CD o z U W N $ zz} LU o o e J LO Do C N N 4 u M cn a Q W ► w o w Aft j m I G _ a n L O N a t E (� � ,i ❑ C g Z O W O M LL s- O N O At V + �; M Q F w V l O � p uli a ° c .3 Z1 2 N 2 A o }3 c v ... v 3 C p Q N ° v° c c w c c v Z E .p fM6 IA m ° E a n LLI y B ° a o rr Packet Pg.522 Page 1 of 7L.e 0 Anaheim Code Enforcement (56) Citation List Date:Ri May 25 15:51:38 2012 � — mm�_ y Agency City __,_Date,_,,. Sta P ate Amt Tot Due Stalus W 86 693126714 4126 2012 CA SM02343 534.00 $0.00 Suspended y V O L a Foal Cltea: 1 O Open Cites:0 __ Y O Total Due: 30.00 U c L CL L O .F+ 1. E 0) P L CD Q d _U d rn O ar/r T N M N CO iZ 3 O /L^ V X O M a M r O N M C O E L V t4 r Q w C O E t V f0 r+ Q https://www.wineite.net/citeSearchCustomPrint.aspx?printfor=public&FirstAgency... 5/ Packet Pg. 523 7.L.e LA N O U O San Bernar na s. O January 28, 2013 U SUBJECT: REQUEST FOR PROPOSALS (RFP) F-13-16 a The City of San Bernardino (City) invites Proposals from qualified vendors for: ° Parking Citation Processing System E a� Parties interested in obtaining a complete copy of this RFP F-13-16 may do so by a� accessing the City of San Bernardino Web Page at www.sbcity.org City Services > N Finance > Request for Bids, beginning January 28, 2013 or by faxing their request to (909) 384-5043, attention Vanessa Sanchez. Please include the following information in your request: name and address of firm; name, telephone and facsimile number of contact person; specify RFP F-13-16. Copies of the RFP may also be obtained by calling Vanessa Sanchez at (909) 384- > 5330, or in person at City Hall, 300 N. "D" St., 4th floor Finance Department, San N Bernardino, CA 92418. From the issuance date of this Request for Proposal until a Vendor is selected and the m selection is announced, Proposers are not permitted to communicate with any City staff I or officials regarding this procurement, other than during interviews, demonstrations, ° and/or site visits, except at the direction of Vanessa Sanchez, Accounting Assistant the x designated representative of the City of San Bernardino. Contact with anyone not d designated will result in elimination from the bid process. a M Closing Date: Proposals must be submitted at or before 3:00 PM, PST, February 19, N 2013, at the address listed above. , M Issuance of this RFP and/or receipt of Proposals does not commit the City to award a contract. U RS Y Sincerely, a Jason Simpson Director of Finance E s U Q Packet Pg. 524 RFP F-13-16 Parking Citation Processing System O U 0 0 ca SECTION I. INSTRUCTIONS TO OFFEROR(S) 0. L. 0 O 0 (D V- ca CL O O X 0 o- Cl C14 M (D E Cu W E -C O 2 Packet Pg. 525 RFP F-13-16 Parking Citation Processing System rr+� City of San Bernardino, Finance Department _ Purchasing Division SN RFP F-13-16 a Parking Citation Processing System P Bid Documents to Be Returned a c 0 Cover Sheet Y U Organizational Information L� Project Approach a ,o Ed// Experience Personnel = Ed// o {/ Experience d / L 11 1-v,Ai/ Financial Information Q One (1) signed original of Proposal Cost •� L2' Two (2) copies of Proposal in a SEALED (envelope separate from Pricing) N 0 Attachment"A"--General Information Sheet CD 1 Authorized Binding Signature(s) N LI Verifications of Addenda Received (City Form) 'v Non-Collusion Affidavit(City Form) Iv Forms a 0 Listing of Proposed Subcontractor(City Form) Iv Forms c9 X - L III Additional Requirements,VI General specifications#4 120 Day Minimum Proposal Validity Statement c 1 s u a j Insurance Certificates n —( c LLff Copy of Contractor License or other appropriate Licenses where applicable v' General N Specifications#35 M C Offeror(s) are reouested tQ submik t is checklist completed with all bid documents. This list may E not be inclus, a of all documents needed to submit your RFP Please refer to entire packet for ark„ itiorlelAgoments. Q c m E z v r w � Q 3 Racket leg.526 RFP F-13-16 cow" Parking Citation Processing System I. GENERAL INSTRUCTIONS TO OFFEROR(S) A. Pre-Proposal Conference 0 L N/A a C 0 S. Exami atiion of P[o_posal Documents U 1. By submitting a proposal, the Offeror(s) represents that it has thoroughly examined and become familiar with the items required under this RFP and that it is capable of quality performance to achieve the City's objectives. �- L 0 2. The City reserves the right to remove from its mailing list for future RFPs, for an undetermined period of time, the name of any Offeror(s) for failure E to accept a contract, failure to respond to two (2) consecutive RFPs and/or i unsatisfactory performance. Please note that a "No Proposal" is a considered a response. C. Addenda W L Any City changes to the requirements will be made by written addendum to this RFP. Any written addenda issued pertaining to this RFP shall be incorporated into the terms and conditions of any resulting Purchase Order. The City will not be bound to any modifications to or deviations from the requirements set forth in M this RFP as the result of oral instruction. For automatic electronic notifications, please visit our website and sign-up for SB a Connect. 0 'L^ V D. Clarifications x 0 1. Examination of Documents a M r Should an Offeror(s) require clarifications of this RFP, the Offeror(s) shall N notify the City in writing in accordance with Section D.2 below. Should it be found that the point in question is not clearly and fully set forth; the City will issue a written addendum clarifying the matter which will be sent to all E persons who have requested the RFP, a w E U r r a 4 Packet Pg. 527 7.L.e RFP F-13.16 Parking Citation Processing System 2. Submitting Requests a, a. All questions, clarifications or comments shall be put in writing and y must be received by the City no later than 3:00 M-February 4, 2013 and be addressed as follows: o L a c 0 City of San Bernardino 300 North "M Street 4th floor, Attn: Vanessa Sanchez San Bernardino, CA 92418 a b. The exterior envelope or email Subject line of all requests for clarifications, questions and comments must be clearly labeled, "Not an Offer." The City is not responsible for failure to respond to E a request that has not been labeled as such. Q The City will also accept questions sent by facsimile machines or email, however, all faxed or emailed questions must be received by the City no later than 3:00 PM, PST, February 4, 2013. Send facsimile transmissions to (909) 384-5043, attention Vanessa o Sanchez, and emails to sanchez val2sbcity.org C. Inquiries received after 3:00 PM February 4, 2013 will not be accepted. M 3. City Responses 'm Responses from the City will be communicated in writing to all recipients o of this RFP, by a posting to our website, www.sbcity.org by the close of 0 business February 11, 2013. x 0 For automatic electronic notifications, please visit our Homepage and ii register for SB Connect. If you are not registered for SB Connect, you may view or download the Addendum at www.sbcity.org > City Hall > Finance> N Request for Bids. r c i E. Submission of Proposals U 1. Date and Time Q All Proposals are to be submitted to City of San Bernardino, Attention: Vanessa Sanchez. Proposals received after 3:00 PM PST, February 19, E 2013, will be rejected by the City as non-responsive. U Q 5 Packet Pg. 528 7.L.e RFP F-13-16 Parking Citation Processing System 2. Address Proposals shall be addressed as follows: N Cn W City of San Bernardino 0 Finance Department = Purchasing Division o 300 N. "D" Street, 4th floor San Bernardino, CA 92418. c Proposals may be delivered in person to the Purchasing Division, 4th floor M of the above address. o. L O 3. Identification of Proposals E Offeror(s) shall submit a SEALED proposal package consisting of: Q (a)One (1) signed original of Proposal Cost a u (b)Two (2) copies of Proposal in a SEALED (envelope separate from � Pricing) L O The proposal package shall be addressed as shown above, bearing the CD Offeror(s) name and address and clearly marked as follows: T N RFP F-13-16 y Parking Citation Processing System i m 4. Acceptance of Proposals _ o L a. The City reserves the right to accept or reject any and all x Proposals, or any item or part thereof, or to waive any informalities a or irregularities in proposals. a. M b. The City reserves the right to withdraw this RFP at any time without N prior notice and the City makes no representations that any contract will be awarded to any Offeror(s) responding to this RFP. C. The City reserves the right to postpone proposal opening for its own convenience. Q d. Faxed or emailed proposals will not be accepted. d E U CO Q 6 Packet Pg. 529 7.L.e RFP F-13-16 Parking.Citation Processing System F. Pre-Contractual Expenses a� Pre-contractual expenses are defined as expenses incurred by the Offeror(s) in: y 1. preparing its proposal in response to this RFP; o a 2. submitting that proposal to City: o o 3. negotiating with City any matter related to this proposal; or L) 4. any other expenses incurred by the Offeror(s) prior to date of award, if M any, of the Agreement. a. L O The City shall not, in any event, be liable for any pre-contractual expenses incurred by Offeror(s) in the preparation of its proposal. Offeror(s) shall not E include any such expenses as part of its proposal. E rn G. Contract Award CD U Issuance of this RFP and receipt of Proposals does not commit the City to award a Purchase Order. The City reserves the right to postpone proposal opening for ) its own convenience, to accept or reject any or all Proposals received in response to this RFP, and to negotiate with other than the selected Offeror(s) should negotiations with the selected Offeror(s) be terminated. The City, also reserves the right to apl2ortion the award gMong two or mor rJFFE S . M N A signed Vendor (Contractor) / Consultant Service Agreement (VSAICSA), along with a pre-performance meeting, outlining additional terms and conditions relating a to performance, warranty, materials, goods, services, or other items as deemed o necessary by the City, may be required prior to the commencement of the job. 0 X H. Acceptance of Order o a The successful Offeror(s) will be required to accept a Purchase Order in accordance with and including as a part thereof the published Request for N Proposals, and the RFP documents including all requirements, conditions and M specifications contained therein, with no exceptions other than those specifically c listed in the written purchase order. E U R I. Business License r a The City's Business Ordinance requires that a Business doing business d with the City, obtain and maintain a valid City Business Registration Certificate during the terms of the Agreement. Bidder agrees to obtain such Certificate prior to undertaking any work under this Agreement. a 7 Packet Pg. 530 7:L.e RFP F-13-15 Parking Citation Processing System J. vocal Vendor Preference The City of San Bernardino gives any formal or informal bid submitted by a local S bidder a one percent (11%) credit for goods and materials, where labor and/or v installation is incidental; and a five percent (5%) credit on Contractual services, for o comparison purposes with other bidders, as authorized in the San Bernardino °- Municipal Code Section 3.04.125, and Executive Order 2003-1, respectively. o For the purposes of this section, "local bidders" shall be bidders for which the point of sale of the goods, materials, or services shall be within the City limits of San S Bernardino. a L 4- i+ cD C Q� Q� L t� Q Q� U Cn IIQ^� L 0 r N M N m iZ O L 0 X U O t O. M r O N E M r C d E U N Q y..i C N E U f6 r rr Q g Packet Pg. 531 RFP F-13-1b Parking Citation Processing System S U) rn d ti SECTION II. 0 SCOPE OF WORK L a L 0 a� E m a� L Q (D co 0 Ar v c d N M N m CL 7 O ,,L^^ V K d 0 a M r O N M r C E L V !C a+ Q C d E t V w 3 Q 9 Packet Pg. 532 RFP F-13-16 cool, Parking Citation Processing System Request for Proposal Parking Citation Processing System y THE SPONSOR o L a. The City of San Bernardino is the public sponsor for this Request for Proposal. The City c of San Bernardino's function will be administrative and financial. Administratively the City of San Bernardino will execute all required contracts to support the project, and direct the Vendor and the working client group as defined below. All proposals and specifications will be subject to the final approval of the City of San Bernardino_ VENDOR RESPONSIBILITIES I- 0 The City desires an integrated software, hardware and service solution to parking citations and payment processing. The preferred solution will include hand-held d computers for citation issuance and data download, real-time, online access by public safety officers, the City's Community Service Officer Supervisor and the Administrative a Assistant will provide citation information and status and a user-friendly reporting structure. A complete package of citation issuance, processing collection, reporting and hardware and software maintenance is required. The program and service must be able to accept and support hand-written citations. o SCOPE OF WORK The vendor shall coordinate its efforts with the City of San Bernardino Police N Department, City of San Bernardino Finance Department, San Bernardino County Court N System and other agencies affected by this project. The Vendor will be expected to work closely with the Traffic Division of the Police Department and Finance Department @ to ensure compatibility and uniformity. 0 1. Software Specifications: a X Vendor must provide a software solution for electronic issuance of citations. Software o must be installed on and compatible with our current handheld computer and must a incorporate the following features: M 0 a. Citation must be capable of printing on a 2" — 4.5" thermal printer (brand name N can be determined at a later date). Vendor must recommend a printer compatible with 2 their software product. t 2. Data Entry from Handwritten Citations. w a. Receive and date stamp weekly batches of all handwritten citations sent by the Q City. d E b. Enter citation information into the database. c. Batch, record, and verify receipt of all manual citations within two (2) business a 'r days. 10 Packet Pg.533` RFP F-13-16 Parking Citation Processing System d. Edit capability to correct dates, duplicate citations, violation codes and fine amounts. e. System for filing/storing citations in easily retrievable format for a minimum of 0 three (3)years and then dispose in accordance with City direction. c L 3. Automated Transfer and Upload of citations issued by the handheld c computer. a. Loading of batch files immediately upon transfer. c b. Edit capability to correct dates, duplicate citations, violation codes, and fine amounts. a. L c. System to promptly notify City regarding citations unable to be entered for any reason (no violation code, unreadable license, etc.). E d 4. Registered Owner Name Retrieval. a a. Retrieve data online from the State of California Department of Motor Vehicles (DMV). d b. Provide daily access to registered owner information. `2 0 c. Upon the return of the registered owner's information from the DMV, ensure the r_ proper make of vehicle corresponds with the citation. d. Review DMV "No Hit" list to ensure that license plate and state have been N entered correctly. " e. Daily registered owner name retrieval for all citations without a name on the a system. o' IL^ V S. Out-of-State Registered Owner Retrieval from State DMV. x d a. Maintain regularly scheduled communications with DMV offices in the 50 states, a b. Maintain regularly scheduled communications with the Transportation Ministries in Canada and Mexico that permit registration and name acquisition. N M c. Mail collection letters. d d. Communicate with individuals outside of the United States who were issued a parking citation by the City. w Q a� E t r w Q 11 Packet Pg. 534 7.L.e RFP P-13-16 Parking Citation Processing System 6. DMV Registration Holds/Releases. a. Process DMV holds or releases daily. y b. Access DMV records online. o L c. Capability to release registration holds upon City's request. 0 d. Report monthly holds and payments made at DMV. U e. Immediate update of database with monthly payment information from DMV. Y 7. Automated processing of Administrative Review Requests. a L a. Vendor shall provide tracking and correspondence for all administrative reviews. 0 r b. Vendor shall enter and maintain database of all administrative reviews, showing E current status of each request. System must be integrated with parking citation E issuance and processing system. Ensure a result is received for each a correspondence. c. Administrative review requests must be entered into the system within two (2) business days from date of receipt. L 0 d. Provide inquiry capabilities for citations in the administrative review process. e_ Print and mail (by first class mail) all administrative review result letters. N f. Notify the City of citations that have been successfully dismissed through the review process and have had payments processed, or are cancelled so that the City can issue a refund. a 0 g. File and store all source documents for ease of retrieval. h. Provide staff with the ability to respond to telephone inquiries regarding how to contest a violation, determine outstanding penalty amounts or delinquent fees, 0 and identify time frames, and any other pertinent information in order to contest a a citation by mail or in-person. o N i. Link the hearing tracking system to the citation database in real time to obtain M citation information such as citation issue date, delinquent date, amount owed, _ and other citations open with the same license plate numbers. E j. Ensure that the computer system is capable of recording data and comments for historical background, suspending action while appeals are under investigation, a sort citations by type of violation and/or defense, record case decisions, generate CD letters and use customized liability reason codes. E Z U k. Provide monthly report of review results by citation number. Y a 12 Packet Pg. 535 UP F-13-16 Parking Citation Processing System i 8. Administrative Hearings. a. Vendor shall provide tracking and correspondence for all administrative hearing .y requests. U b. Vendor shall enter and maintain database of all administrative hearing requests, a showing current status of each request. System must be integrated with parking o citation issuance and processing system. Ensure a result is received for each correspondence. c. The City of San Bernardino will provide the Hearing Officer. The City will forward Y results of Administrative Hearing to the Vendor. a L d. Letters regarding the results of Administrative Hearings will be mailed by the ° Vendor. _ a� E e, When a refund is appropriate, the Vendor shall provide information to the City. The City will issue the refund. a f. The Vendor will provide a monthly report of review results by citation number. 9. Payment Processing. in L a. Provide a separate Post Office Box for the City where payments, administrative review correspondence, and other documents are to be mailed. > b. Provide mail pick-up from post office at least once per day. N M N c. Sort and batch all incoming mail by postmark date for payment posting. d. Enter and process payments received within one (1) business day, including Q opening all mail received, verifying payment amounts, updating computer o system, and making daily bank deposits in the City's bank account. c� X e. Conduct daily reconciliation of all payments entered with bank deposits. o f. Provide daily reporting of bank deposits made for the City. M g. File and store all source documents in an easily retrievable system. N h. Track rebilling on partial payments, checks returned for insufficient funds upon notification from the City, vehicle change of ownership, and leased vehicle E information. U 2 i. Provide for payment by credit card (Visa and MasterCard) and be capable of Q securing authorization from the banking institution. Payments made by credit CD card are to be immediately updated in the database in real time. Payments will E be made by automated telephone system. w j. The Vendor will have the ability to accept payments via the Internet. a 13 Packet Pg. 536 RFP F-13-16 Parking Citation Processing System 10.City's Online Payments. a� a. The vendor must also accept data from the City's cashiering system. Data would = be provided electronically on a daily basis. Information on the system is provided below. o a These specifications are not all inclusive but are intended for the purpose of o giving the Vendor a general idea of the City's system. More specific details will be provided after an agreement has been entered. User Interface The user interface includes payment information as well as parking citation L. L specific information. It will include the fields listed below, including the 0 w validations for each field. E Citation Information L a� • Citation number — some City citations begin with the letter "C" but most N have a unique 1 —7 digit identifier that follows. • Date—the date the citation was issued. in L 0 • Amount—the amount of the parking citation. _ a Vehicle T N • Vehicle License plate number FSL • State (state of vehicle's license plate)— in two letter format. m a Contact Information o • Name a� 0 • Address a M • Telephone — should include an input mask or validation that does not o allow users to enter an invalid number. `:' M r Payment Information E • Credit Card Type —Choices are Visa or MasterCard. • Credit Card number a c • Expiration Date E s U • Name on Card .� a Credit Card Authorization 14 Packet Pg:537 7.L.e RFP F-13-16 Parking Citation Processing System 11.Correspondence Processing. a. All correspondence shall be processed within two (2) business days from date .y of receipt. P i b. Obtain approval from the City on all standard forms, notices of delinquent a violation and correspondence. The Vendor must ensure that all forms o conform to applicable State and Federal laws. Y c. Submit copies of standard forms, notices of delinquent violation, and other types of standard correspondence with bid proposal. Y L M 12.Reporting 0 a. The Vendor shall be responsible for providing regular daily, weekly and monthly reports on demand to the issuing agency within three working days of E the report being requested. b. Although other reports may be required, the vendor shall be capable, at a minimum, of producing reports relating to scofflaws, open citations, bank deposits and citation dispositions. The vendor must be capable of delivering these reports to the Police Department on an agreed schedule. to L 0 C. The Vendor shall provide duplicate or replacement reports at no additional charge to the city. > d. Copies of citation abstracts shall be provided to violators at a cost of $10 M upon request. 2 e. Vendor reports to be required monthly, Repeat offender list (5 or more), m citation analysis by officer, citation analysis by violation, citation status report, o out of state status, out of state revenue, hot sheet, distribution revenue cL_ summary, violation statistics, violation analysis by officer, detail citation report x by officer, monthly citation statistics, yearly statistics of issuance, citation a) summary report, bail payment summary report, DMV citation cleared with bail (collected), DMV citations cleared without bail (not collected), DMV M registration hold listing, Refunds report. Provide an online report generation N capability. Y f. Provide weekly license plate number to citation number cross reference reports sorted by license and citation. Provide additional reports monthly as E may be needed by management or auditors. w Y g. Submit a sample of the standard reports used with bid proposal. Q c a� 13.Toll-free Telephone Service = a. Provide a toll-free telephone number for inquiries and credit card payments. a b. Operate the toll-free telephone service 24 hours a day, seven days a week, 365 days per year, for the 50 states, Canada and Mexico. 15 Packet Pg. 538 a RFP F-13-16 0 Parking Citation Processing System c. Ensure that customer service representatives are available to provide instructions and information on general parking policies and procedures and administrative adjudication procedures for the City. At least one customer E service representative shall be available for Spanish translation during regular business hours Monday through Friday. Customer service representatives o shall return phone calls and respond to other inquiries in a timely manner, and . in no event shall the response be more than twenty-four (24) hours after the C initial call or complaint. 2 U 14.Automated Voice Response System = Y L a. Provide a customized recorded voice response system in English and a Spanish to convey information on: ,o 1. How to pay and contest violations d 2. Registration violation information a 3. Mail address information b. Ensure that the automated telephone system is capable of receiving a minimum of 300 incoming calls per month. Planned downtime must be cn between midnight and 4:00 a.m. -°a IP15.Custom Notices and Letters > a. The Vendor shall provide at no extra cost, the necessary postage, M correspondence and stock forms to meet all applicable State and local laws and regulations in regard to citation processing and adjudication. m b. Vendor will provide samples of mailing and return envelopes with o proposal. 0 X C. Ensure that Delinquent Notices are generated at least one business day j prior to becoming delinquent. Delinquent Notices generated will be mailed 0 at least once a week by first class mail to registered owners. a M r d. Ensure that returned check notices are mailed by first class mail to N individuals immediately upon notification from the City that a check has M been returned for non-payment. The notices will state the amount of original penalty, delinquent amount, and the appropriate returned check E fee. e. Ensure that partial payment notices are sent by first class mail to those a who do not pay the full penalty amount. The notice should indicate the amount that was paid and the balance that is due. E U f. Communicate with violators in a timely manner by mail in response to Q correspondence such as incomplete registration, citation, or payment information. 16 Packet Pg.539' RFP F-13-16 Parking Citation Processing System c N N G1 16. Online Inquiry Access o L a. Design and implement an on-line inquiry system to allow access to the °' c citation database by designated City employees. b. The on-line inquiry system must provide real time access to all citation information including registered owner information, payment information and administrative adjudication history. a 17.Support ° r a. Provide in-house staff all aspects of processing parking citations, including any changes related to new Federal, State, or local legislation. Days and hours of operation shall be consistent with normal office hours Monday — Friday unless otherwise approved. N b. Provide ongoing support to the City to access and interface with the parking citation database. in c. Vendor shall provide user's manual which includes step-by-step instructions for accessing computer database information and a list and description of any and all codes used in screens accessed by the issuing agency. M N d. Provide technical support and troubleshooting assistance for any and all -� hardware and software used by the City. Technical support and m assistance must be available between the hours of 7:00 a.m. and 6:00 0 p,m, Monday through Friday, except City recognized holidays. x 18. Database Backup and Off-site Security a. Ensure that all systems are backed up daily to ensure safety of data in the a event of a power outage or natural disaster. o N b. Transfer and store off-site all backups of data for disaster recovery. r 19. Contract Requirements d E a. No portion of the contract shall be permitted to be subcontracted to another private or public agency without express written approval from the a City. Vendor must disclose the nature of work being subcontracted and the name of the private or public agency. b. All processing functions performed shall be completed within two business o days after receipt from the agency. a g. 17 Packet Pg.'540 RFP F-13-16 Parking Citation Processing System c. The Vendor shall comply with all requirements of the State of California Vehicle code (CVC) in regard to processing and adjudication of citation s records sent by the City. y W d. The Vendor shall be required to send notices to lessees of cited vehicles o when provided with the information provided on "Certificate of Non- a` Ownership." r o e. The Vendor shall provide necessary on-site training and support for City , staff to retrieve information stored in the computer system. Ensure that no information associated with the notice of parking violation system is a disclosed to anyone other than the City for any purpose other than the collection of L penalties, fines and fees. The Vendor will ensure compliance with appropriate State 0 and Federal regulations pertaining to the confidentiality of information. 0 E REQUEST FOR PROPOSAL L Interested firm shall submit an RFP responding to items A through I below. Identify each response with the appropriate letter/numerical designation and respond to all items in the order given. Do not provide company brochures or other types of marketing materials in response to any item, except where requested. to L 0 A. Cover Sheet = d Indicate the name of your firm and the project title. T N M B. Organization Information Describe your firm's professional focus and the complete range of services 'm CL being offered for this project. Complete and submit the General Information Sheet in Attachment"A." ° x C. Project Approach C 0 1. Describe your firm's management plan for this project. Include information a. on key personnel including professional licenses, assignment of tasks, project scheduling, budget control and production capabilities. Discuss N how project success will be assured. C 2. Provide the names and addresses of other firms and professional licenses 4) proposed for this project. Describe the work to be performed by each firm and how responsibility will be divided (e.g., joint venture, Y prime/subcontractor, etc.). Indicate if and when your firm has worked with a each company in the past. d E 3. Identify and discuss major milestones and implementation issues. 4. Provide a milestone project schedule for design, construction and a I implementation. 18 Packet Pg. 541 7.L.e RFP F-13.15 Parking Citation Processing System 5. Provide a notarized letter of bonding capability. a� 6. Describe the extent of City Staff involvement in the project, including key .N decision points at each stage. U 0 D. Project Personnel ti 1. Identify the experienced principal or principals who will manage the 0 project through its various phases. Provide a plan for their replacement in ' the event of a personal calamity. The Vendor shall certify that principals and key personnel assigned to the project will not be changed without the Y prior approval of the City of San Bernardino. a L 2. Provide resumes for the principals and key personnel assigned to the .° r project. E 3. Provide resumes for personnel from other firms assigned to the project. P CD 4. Provide an organizational chart. Identify principals and key personnel and N indicate how much time each person will devote to the project. E. Experience in L Provide a list of at least three (3) governmental entities (they may be contacted as references) with whom you have contracted to provide the > equipment and services being proposed. The proposed system must be used r for enforcement, in California for a minimum of two years. Include the name M of the person or organization, the contract period, description of the project and a telephone number of the reference. 72 M Please provide the following information for each project: o I L a. Project title, location and description x .E b. Nature of the firm's responsibility 0 a c. Photographs, renderings and/or schematic plans of the project M 0 d. Key personnel N M e. Total contract amount E f. Name and address of owner/user F .� r g. Name and phone number of owner/user contact person Q h. Start and end dates E Describe your firm's experience in controlling costs and schedules. Provide a o table illustrating original and actual costs and original and actual schedules for a the projects identified above. 19 Packet Pg. 542 RFP 1~-13-16 Parking Citation Processing System as N N m U O F. Financial Information o w 1. Submit a copy of your firm's most recent audit as well as current w (Reviewed) financial statement. 2. Provide your firm's California and total revenue projections for 2013. a 3. Provide the following information relative to your firm's construction claims o history for the past five (5) years. c -i a. List all claims, demands for arbitration and/or law suits filed by this company, predecessor companies or company officers against project .lE owners or their agents. a N F i d Name of Project Owner 2 Project Completion Date U' 0 Basis for Claim Claim or Suit Amount N M Current Status Award or Settlement Amount m a b. List all claims, demands for arbitration and/or law suits filed by project o owners, their agents or subcontractors against this company, predecessor x companies, its agents or bonding company in connection with this company, its officers, its agents, or bonding company. a Name of Project Owner 0 Project Completion Date r Basis for Claim Claim or Suit Amount Current Status a c Award or Settlement Amount E U i G. Submit a statement as to why your firm believes it should be selected for this 2 I project. Q 20 1 Packet Pg. 543 7.L.e RFP F-13-16 Parking Citation Processing System tS! _ N N d r U l o a` M. Cost = 0 1. Prospective Vendors shall submit several fee structure and implementation options. 2. The City shall not be responsible for any costs incurred by the Vendor in Y preparing, submitting or presenting its response to the RFP. This Request for a Proposal does not and shall not commit the City of San Bernardino or their 0 agents to enter into any agreement, to pay any costs incurred in preparation of the submittals, or to procure or contract for services or supplies. E I. Provide any additional information, including promotional material, that highlights experience or expertise which is relevant and directly applicable to this a project. For statewide, national or international firms only the relevant experiences of the office(s) that will be responsible for this project will be evaluated. in 0 Other Terms And Conditions a� 1. The project will be implemented in compliance with the City of San Bernardino policies, as well as Prevailing Wages. M N 2. The Sponsor regards the inclusion of California-based designs, engineering, '0 and construction professionals, facilities, and services as part of the Vendor m to be highly desirable, but not mandatory. o 3. The Sponsor reserves the right to modify any and all aspects of the selection process, and waive any defects as to form or content of the Vendor's proposals. 0 a 4. The Sponsor reserves the right to accept or reject any and all responses received as a result of this request, and to cancel in part or in its entirety this N Request for Qualifications. If all proposals are rejected, the Sponsor is not M barred from resoliciting. 5. The Sponsor reserves the right to amend this Request for Qualifications by addendum prior to the final dates of submission. Y a 6. All reports, proposals, or other data or materials which are submitted shall become the sole property of the City of San Bernardino. E s 7. All products used or developed in the execution of any contract resulting from this request will remain in the public domain at the completion of this project. a 21 Packet Pg. 544 RFP F-13-16 Parking Citation Processing System rn _ .y 8. A sample Certificate of insurance is enclosed for your reference (Attachment "B".). With respect to performance of work under this contract, the Vendor a shall maintain and shall require its subcontractors, if any, to maintain o insurance as described below: A. Worker's Compensation insurance with statutory limits, any employer's U liability insurance with limits not less than $1,000,000 per accident. _ L B. Commercial general liability insurance, or equivalent form, with a a combined single limit of not less than $1,000,000 per occurrence. If such ,o insurance contains a general aggregate limit, such limit shall apply separately to each project the Team performs for the City of San Bernardino. Such E insurance shall (a) name the City of San Bernardino, its officers, agents, d representatives, volunteers and employees as additional insureds; (b) be a primary with respect to insurance or self-insurance programs maintained by the City of San Bernardino (c) contain standard separation of insureds provisions; and (d) give to the City of San Bernardino prompt and timely notice of claim made, or suit instituted arising out of Team's operations CO hereunder. C. Business automobile liability insurance, or equivalent form, with a > combined single limit of not less than $1,000,000 per occurrence. Such N insurance shall include coverage for owned, hired and non-owned automobiles. m D. Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per occurrence. o c� Submittal Deadline a� Proposals must be delivered no later than 3:00 p.m., PST on February 19, 2013. Submittals received after 3:00 p.m., PST on, February 19, 2013 will not be °; considered. In addition, for those submittals that are not considered as finalists, o only the financial information material will be returned. Faxes will not be N accepted. The Sponsor prefers to receive these materials in vertically bound form, either loose-leaf or spiral, 8 %2" x 11", with section headings, tabbed and E clearly marked by subject titles. (See pages 5 and 6 of this RFP.) All responses shall be marked "Parking Citation Processing System" addressed a to: City of San Bernardino— Purchasing Division ATTN: Vanessa Sanchez d 300 North °D" Street San Bernardino, CA 92418 22 Packet Pg.545 RFP F-13-16 Parking Citation Processing System The submittal must be signed by an individual authorized by the Vendor to bind the Vendor to all terms and conditions of the submittal. All submittals shall provide the name, title, address and telephone number of the individual or y individuals with authority to contractually bind the Vendor and the person who may be contacted by the City of San Bernardino during the proposal evaluation o process and contract award process. a e 0 Who to Contact See pages 4 and 5 for questions, comments or requests for clarifications of this RFP. L Respondents to this RFP are strongly cautioned not to contact City of San °- Bernardino officials or members of the panel regarding the selection process. ° Inappropriate efforts to lobby or influence individuals or organizations involved in this selection process may result, at the panels sole discretion, with dismissal E from further consideration. a N O U d O C d T N M N m Q O O L 0 X d O t a M r O N , M r C N E t U R Q .f+ C N E .0 U t6 w a 23 Packet Pg.546 RIP F•13-16 Parking Citation Processing System a a � •N N d U a` C O U c c`a i a I L O SECTION III. E a� FORMS a� N a� U d to O 10 C d N M N m Q 3 O a � � X d O a M r O N M r C N r Q w C E .0 U ttS w+ Q L4 Packet Pg. 547 RFP F-13-16 Parking Citation Processing System a� c .y N d U O L a ATTACHMENT "A" GENERAL INFORMATION SHEET Parking Citation Processing System San Bernardino, California = L L O Date: m E as a� } L Legal Name of Firm: CanI�P�14 �( YC 111L�� 11 (� C/1U j' 1111VS►l 1 Ur I U Type of Organization: ;yt t�rt-h 11�/ VVi 1J'V vtIEV N ndividual, Partnership,or Corporation -oo c m Federal Employer I.D. Number: __ Q ry, > N M N Street Address: 41� C R (J��`�D m Q. 0 t9 Telephone Number: 'j 1�-} j (1.-'-17 j�� �x_ 4 V I�L1 y 0 Z FAX Number: 1 \ bQ�L— 1� , M 1 j D-1 M O M Name of Principat-in-Char e,TlAe, License Number = m[{ �N y�1C1mn E Primary Comet tact Perso nd Telephone Number w Mailing Address: —1 I 1, S E j4 t `�V L� �J�/►� V1 An(A A C1 D E • U rr a 25 Packet Pa.548 7.L.e i RFP F-13-16 Parking Citation Processing System _ .y N d V ATTACHMENT "B" o a c SAMPLE ° Certificate of Liability Insurance y U _ Y s` to 0. Attnthnreut"€ L O A04RR CERTIF ICATEOF LIABILITYIN SU RANCE � o S,aT' 4� `�m:aa —._ •---. 003cER wl Avel1mLUWAl AMATTlROF.rdQ]lHATgA d OALY M CONF"11 NO MOM$WON THE CWEICI ATP, NOLO£RTN!lICERt1FICATE £S NOT Awm4 lXtFHOOR f E OLOFRTNEGOYE oRJELQr-nf t,.Q4!SA3 .......7 Q' IRLLR4RiWFOROIWOCOVERAQE i� _- wtwnt 2 CAY411A�5 _'- ertxt+tfb WWwKrint�OKl cwKN.wmi*+ewrrnt�+l w5�wrf:.WervAbecRn+sd.ci*c.loca+o+fwtaD�+anmr�t,rwna:s AY,KCNAI ur,•..[mi4riRt 1 MAGLVr'fr VORGd M xerm lC OtEC&�l tlYDE,4 a OOc r(ZtKt M CU3 RrW WMIA,Nr'A;NWKWICEDF9�1L+ClM1R E�...l+e..v Y�Yill+it'r O+A4rppt Dt91.'Ta01 *YjY�:j'�� _tSC049D)) rr.nrxc,la�.wrr w S wow u.u...!oc.�r W 3 D9D.0(a+ +1i .-L+tk�r r�st�,re+w y^ i0?D 0�0 ._..Sk ............-...........__......_,-�.� ..... r '"^' x27?7?1YY2 040 vPaft arAtG05't �,�owwlsw.. �� _��,rmmD M CL ....,..,.. {�" SEEATTACHEDADDITIONAL '�_*•_` INS UIREDENDORSEMENT :" 0......t ___�_ «:.• [jam�+W-* CAVE:RAGDSOEPENE: N-fYPI a x_ OFAGREEMENTICONTRACT pwO..MUr.A. — tr am . •• wa�oo_c+� d Cl) Muiu+ 0!!'Dt':?t`t 6�Q+Q9+? Exr,Ofd+Mr! .,app.C4q O M✓.s+imtrtYU,f N ..weKeawsurro...tn....-..nc.....:.w.:.+�.c..,e,n.ww+k.carrcwi+v.,ay.Y F GroKC,rlwaueth :>,-grnn,r.Jae...AW,r-3 ; Cl) m --- E - t4#,Ra�.tfll.?.5,�11k.A1€R t,�.!v�ro�?!.[.nr..«r.,u,,.� „r u+C T _.,„_.,.,,�...".«...,.,•._-___,.. _.,.0 m.,__ -_ 9KYtM.rt'r...WKXr:grttQY.[YKRKratRNp(�rr.ltl Mt.nO. Ot)rOl5willAna I e....orw.,e..ww..w.E+w....� ?dt4`•"..,.r LzOGvicCealerPt<rce-R�sSMnex;hs,� i'0"tE'°"u.maa�..aFCnr.vre.emun[m�s SanlaAnA CAA2704 Q 'RO7S4ffiY7r �—�'��~ — OACORiJCUAPORATgNti,}g � !U � U Q 26 Packet Pg. 549 7.L.e RFP F-13-16 Parking Citation Processing System _ .y N d U O L Are there any other additional or incidental costs that will be requir d b� , r firm in a order to meet the requirements of the Proposal Specifications? e ! (circle 0 one). f} u answered ",Yes please provide detail of said additiona osts U _ Y L L Please indicate anv elements of the P oposal Specifications that cannot be met by your ° firm. Wf)( {� 4 ft7 '� .� a E a� L rn a Have you included in your proposal all informational items and forms as requested? es / No . (circle one). if you answered "No", please explain: '2 a� rn L O _ d This offer shall remain firm for 120 days from RFP close date. N M N Terms and conditions as set forth in this RFP apply to this proposal. 'm Cash discount allowable % days; unless otherwise stated, payment terms are: Net thirty (30) days. P X In signing this proposal, Offeror(s)warrants that all certifications and documents requested herein are attached and properly completed and signed. s a From time to time,the City may issue one or more addenda to this RFP. Below, please o indicate all Addenda to this RFP received by your firm, and the date said Addenda N was/were received. Verification of Addenda Received E Addenda No: Received on: AL24 ' a Addenda No: Received on. Addenda No: Received on: E a 27 Packet Pg. 550 7.L.e RFP F-13-16 Parking Citation Processing System _ .y N U FIRM NAME. 0- a ADDRESS; g Y_ U _ Phone: a L Email: ° Y _ Fax: E d a� L Authorized Signature: a Print Name: 2 Cn 4 Title: o > IF SUBMITTING A "NO PROPOSAL", PLEASE STATE REASON (S) BELOW: N M N CD 3 O rL^ V O a Cl) r O N M C O .0 U R Y Y Q _ N E -_ ` U rY-+ Q 28 Packet Pg. 551 r RFP F-13-16 Parking Citation Processing System SUBCONTRACTOR'S LIST a N As required by California State Law, the General Contractor bidding will hereinafter state the subcontractor who will be the subcontractor on the job for each particular trade o or subdivision of the work in an amount in excess of one-half of one percent of the General Contractor's total bid and will state the firm name and principal location of the G mill, shop, or office of each. If a General Contractor fails to specify a subcontractor, or if 2 I he specifies more than one subcontractor for the same portion of work to be performed under the contract in excess of one-half of one percent, he agrees that he is fully qualified to perform that portion himself and that he shall perform that portion himself. a L O DIVISION OF NAME OF FIRM OR LOCATION WORK OR CONTRACTOR CITY E d TRADE rn Q / % U op I q)�-I G co L O d r N M l N Am ic )gk, Print Name �— Signature of Bidder X Company Name: _ Address: 1 n a, #14& 5 I Cf 0 N M a+ C Gf REJECTION OF BIDS The undersigned agrees that the City of San Bernardino reserves the right to reject any a or all bids, and reserves the right to waive informalities in a bid or bids not affected by law, if to do seems to best serve the public interest. E U r.+ Q 29 Packet Pg. 552 RFP F-13-16 Parking Citation Processing System C NON -COLLUSION AFFIDAVIT N o a. TO: THE COMMON COUNCIL, CITY OF SAN BERNARDINO o r In accordance with Title 23, United States Code, Section 112, the undersigned hereby U states, under penalty of perjury: _ I Y That he/she has not, either directly or indirectly, entered into any agreement, a participated in any collusion, or otherwise taken action in restraint of free competitive o proposal in connection with RFP F-13-16. v L Business Name?M10X non J`��(� y Business Address AM CR ZV rn Signature of Offeror(s) X o Place of Residence N g c �' Subscribed and sworn before me this / � day of , 20% "t'st '-t —'EFLEW1F 1u Pn t bfic n t c mu . . S vicA.n c• e i o J Notary uc'-"-o '-And for the County of , State of California. x .E My commission expires K1 .0 1(0 , 20 i_, �0 a M MA TERESA M.CRESPIN C� -not toy�� Commission 1861749 "(71J Notary Public-Calitornia C = m orange County E my comm.bx kes Sep 16,2Q13 R w r m E s U w Q Packet Pg. 553 7.L.e RFP F-13-16 Parking Citation Processing System _ N ar U O L a 0 w , t U _ Y a L SECTION IV. GENERAL EVALUATION CRITERIA ep W v U) L O _ T N CL { M 1(4 V m O 0 X_ _ a� � .c a M C N M � G=7 E i § s v w w c at E U Q G .., 31 R Packet Pg. 554 7.L.e RFP F-13-16 Parking Citation Processing System IV. GENERAL EVALUATION CRITERIA A. EVALUATION CRITERIA c N N } 1. Capabilities of Firm to Effectively Complete the Project U Requirements - 35% ti _ Depth of Offeror(s)'s understanding of, and ability to manage, City's requirements; ability to meet task deadlines; utility of suggested enhancements or technical innovations. 2. Qualifications of Firm/Related Experience -45% a Experience in providing services similar to those requested herein; experience working with public agencies; strength and stability of the firm; strength, stability, experience and technical competence of subcontractors; assessment by client references; qualifications of project staff; key personnel's level of involvement in performing related work; logic of project a Cn organization; adequacy of labor commitment. 3. Reasonableness of Cost and Price - 10% L O Reasonableness of the individual firm-fixed prices and competitiveness of C quoted prices with other proposals received; adequacy of the data in support > of figures quoted; basis on which prices are quoted. N M N 4. Completeness of Response -5% 'm Completeness of response in accordance with RFP instructions; exceptions to or deviations from the RFP requirements which the Offeror(s) cannot or will not accommodate; other relevant factors not considered elsewhere, a X 5. Local Vendor Preference - 5% 0 n. As approved in Executive Order 2003-01--Offeror(s)'s which possess a fixed o office or distribution point with at least one owner or employee located within N the City of San Bernardino, and possessing all valid and current permits, and licenses required to transact such business, including, but not limited to a City Business Registration Certificate shall receive a five percent (5%) preference. E [Unless contrary to Federal, State or Local Law (such as contracts for the construction of public works projects), or unless contrary to the requirements Q mandated by the funding source for such contractual services (such as the Federal Government or other source which requires award to the lowest responsible Offeror(s.) Q 32 Packet Pg. 555 7.L.e RFP P-13-16 Parking Citation Processing System B. EVALUATION PROCEDURE All proposals received as specified will be evaluated by City staff in accordance with the above criteria. Additional sub-criteria beyond those listed may be N considered by the evaluators in applying the major criteria to the proposals. During the evaluation period, the City may require an on-site visit and/or tour of ti the Offeror(s)'s place of business. OFFEROR(S) should be aware; however, that c award may be made without vendor visits, interviews, or further discussions. U C. AWARD c Depending on the dollar amounts of the offers received, City staff will either a select the vendor best meeting the above-specified criteria or submit to City o Council, for consideration and selection, the offer(s) judged by staff to be the most competitive. The City reserves the right to withdraw this RFP at any time without prior notice and, furthermore, makes no representations that any contract(s) will be awarded a to any OFFEROR(S) responding to this RFP. The City expressly reserves the U right to postpone proposal opening for its own convenience, to waive any informality or irregularity in the proposals received, and to reject any and all U) proposals responding to this RFP without indicating any reasons for such 0 rejection. a� The_City_also reserves the right to award its total requirement amongg two .- or more OFFERMS) as City staff may deem to be in its best Interests. In N addition, negotiations may or may not be conducted with OFFEROR(S); therefore, the proposal submitted should contain the OFFEROR(S) most m favorable terms and conditions, since the selection and award may be made without discussion with any Offeror(s), o c� D. TIE PROPOSALS a 0 If the final evaluation scores (after applying the local preference allowance) result a. in a tie score, then the recommendation for award will be given to the local o vendor. N M E. NOTIFICATION OF AWARD E s OFFEROR(S) who submits a proposal in response to this RFP shall be notified regarding the firms who were awarded the agreement. Such notification shall be a made within a reasonable time after the date the agreement is awarded. E U fC w Q 33 Packet Pg. 556 RFP F-13-16 Parking Citation Processing System rya � .y N ,I SECTION V. O a` c GENERAL SPECIFICATIONS i v c a `. L O W cdc G d Q (n U +� to L O r N M m CL 3 s ,O V K M a M r O N ti M C N E U (C Y Q E M U R Q 34 P et Pg. 557 7.L.e RFP F-13-16 Parking Citation Processing System 1 V. GENERAL SPECIFICATIONS N to i. Each proposal shall be in accordance with Request for Proposal (RFP) Number o RFP F-13-16. All specifications are minimum. Offeror(s) are expected to meet or a exceed these specifications as written. Offeror(s) shall attach to their proposal a c 0 I i and explanation or each and eve deviation or compete detailed itemization p anation f every variation from the RFP specifications and requirements. Conditional Proposals, or 2 those that take exception to the RFP specifications and requirements, may be considered non-responsive and may be rejected. 2. The City reserves the right to accept or reject any and all Proposals and to award a a contract to the Offeror(s)whom best meets the City's requirements. This may o include waiver of minor irregularities or discrepancies, or nonconformity to specifications in appropriate circumstances. Purchase shall be on a best buy basis after due consideration of all relevant factors, including but not limited to, workmanship, accessibility of parts and service, known evidence of manufacturer's responsibility and record, durability and known operational record of product and a N suitability as well as conformity to City needs and requirements, In all cases the best CD E interest of the City shall prevail in all contract awards. 3. The City of San Bernardino reserves the right to purchase more or less than the cn quantities specified at unit prices proposal, o a. Proposals shall be firm offers, subject to acceptance or rejection within 120 days minimum of the opening thereof. > 5. Regular dealer. No Offeror(s) shall be acceptable who is not a reputable N manufacturer or dealer of such items as submitted for proposal consideration. N I i 6. All materials, workmanship and finish entering into the construction of the equipment must be of the best of these respective kinds and must conform to the character of m CL the equipment and the service for which it is intended to be used and shall be produced by use of the current manufacturing processes. "Seconds", factory rejects, P and substandard goods are not acceptable. x 7. Each Offeror(s) shall submit with their proposal a copy of the proposed product specifications, complete detailed drawings, and other descriptive matter in sufficient = detail to clearly describe the equipment, materials and parts offered. a. M 8. Manufacturer and/or Contractor shall defend any and all suits and assume all liability o for any and all claims made against the City of San Bernardino or any of its officials N or agents for the use of any patented process, device or article forming a part of w equipment or any item furnished under the contract. s. Each Offeror(s) must state in their proposal the guaranteed delivery date of product s and/or services in number of calendar days from the date of contract execution by U the City of San Bernardino, time is of the essence relative to this contract. Contractor a shall prosecute the work continuously and diligently and shall deliver the items at the earliest possible date following the award of the contract. E io. Each Offeror(s) shall list in their proposal all factory, manufacturer's and/or dealer's warranty and/or guarantee coverage and shall submit such written documents Y evidencing the same attached to the proposal. Q 35 Packet Pg. 558 7.L.e RFP F-13-16 Parking Citation Processing System 11. Successful Offeror(s) (Contractor) shall furnish and deliver to the City complete equipment as proposed and awarded, ready for installation and fully equipped as detailed in these specifications. 12. Price shall be quoted F.O.B. San Bernardino (all transportation charges shall be fully N prepaid), and shall include all discounts. Proposal shall include California sales tax, where applicable, (effective July 1, 2011) computed at the rate of 8%, this will a normally be shown as a separate line item on the price form. c 13. City shall make payment within thirty (30) days after the complete delivery and acceptance of the specified items by the City of San Bernardino and receipt of the Contractor's priced invoice. 14. All "standard equipment" is included in any proposal. OFFEROR(S) furnishing Proposals under these specifications shall supply all items advertised as "standard" a equipment even if such items are not stipulated in the specifications, unless o otherwise clearly excepted in the proposal. 15. The items which the Offeror(s) proposes to furnish the City must comply in all respects with the appropriate safety regulations of all regulatory commissions of the 0 Federal Government and the State of California, whether such safety features and/or items have been specifically outlined in these specifications or not. a 16. Contractor delivering equipment pursuant to this RFP specifications shall guarantee that equipment meets specifications as set forth herein. If it is found that equipment delivered does not meet requirements of these specifications the Contractor shall be to required to correct the same at their own expense. o 17. By submitting a proposal, each Offeror(s) agrees that in the event complete delivery c is not made within the time or times set forth pursuant to this specification, damage > will be sustained by the City, and that it is, and will be impractical and extremely I difficult to, ascertain the actual damage which the City will sustain in the event of and CO } by reason of such delay. 18. In case the delivery of the items under this contract is delayed due to strikes, m injunctions, government controls, or by reason of any cause or circumstance beyond the control of the Contractor, the time for delivery may be extended (in the City's o sole discretion) by a number of days to be determined in each instance by mutual 0 x written agreement between the Contractor and the Purchasing Division of the City of San Bernardino. The City shall not unreasonably refuse such extension. 0 19. Contract. Each proposal shall be submitted and received with the understanding that a acceptance by the City of San Bernardino of proposal in response to this solicitation o shall constitute a contract between the Contractor and the City. This shall bind the N Contractor to furnish and deliver at the prices proposed and in complete accordance M 1 with all provisions of RFP F-13-16. In most cases the basis of award will be the City's standard purchase order that may or may not incorporate this solicitation by E reference. L) Q CD E AF w Q 36 Packet Pg. 559 RFP F-13-16 Parking Citation Processing System 20. Prohibited interest. No member, officer, or employee of the City or of any agency of the City during his tenure or for one year thereafter shall have any interest, direct or indirect in this contract or the proceeds thereof. Furthermore, the parties hereto covenant and agree that to their knowledge no board member, officer or employee N of the City has any interest, whether contractual, non-contractual, financial or U otherwise, in this transaction, or in the business of the contracting party other than 0 the City, and that if any such interest comes to the knowledge of either party at any o time, a full and complete disclosure of all such information will be made in writing to the other party or parties, even if such interest would not be considered a conflict of interest under Article 4(commencing with Section 1090) or Article 4.6 (commencing with Section 1120) of Division 4 of Title I of the Government Code of the State of Y California. a 21. One Document. These specifications, the Request for Proposal, RFP F-13-16, the o Contractor's proposal, any written agreement executed by the parties, the purchase order and all documents referred to in the complete specifications and purchase order, and all written modifications of said documents shall be construed together as one document. Anything called for in any one of said documents shall be deemed to be required equally as if called for in all. Anything necessary to complete the work Q properly shall be performed by the contractor, whether specifically set out in the U contract or not. All sections of the specifications shall be read as constituting a whole and not as an aggregation of individual parts, and whatever is specified in one to section shall be construed as applying to all sections. o 22. The City of San Bernardino reserves the right to accept or reject any and all C Proposals. > 23. Prompt payment. Each Offeror(s) may stipulate in their proposal a percentage N prompt payment discount to be taken by the City in the event the City makes payment to the Contractor within ten (10)working days of receipt of material and approval of invoice. For the purpose of this provision, payment is deemed to be m -� made on the date of mailing of the City check. NOTE: prompt payment discounts i will only be used during proposal evaluation in the case of ties. 24. Inquiries. Technical questions may be sent via fax to 909-384-5043, or email: x sanchez_va @sbeity.org. The answers to material questions will be provided in writing by Addendum(s) to all potential Offeror(s) by a posting to the City's website. t 26. Proposal/Fee Schedules. No proposal will be acceptable unless fees/prices are a submitted on the pricing forms furnished by the contractor hereie, and all required o forms are completed and included with proposal. Deliver all Proposals, SIGNED and N SEALED, to the Purchasing Division, Finance Department at 300 North "D" Street, 41h Floor, City Hall, San Bernardino, California 92418. CLEARLY MARK THE RFP SPECIFICATION TITLE, Parking Citation Processing System and RFP F-13-96 ON THE OUTSIDE OF THE ENVELOPE. 26. Time. All Proposals must be received in the Purchasing Division no later than 3:00 a PM, PST, February 19, 2013, where at such time and said place Proposals will be publicly opened, examined and declared. Any proposal may be withdrawn by Offeror(s) prior to the above scheduled time for the opening of Proposals, Any } proposal received after that time and date specified shall NOT be considered. .2 a 37 Packet Pg. 560 7.L.e RFP F-13-16 Parking Citation Processing System 27, The City of San Bernardino reserves the right at its own discretion to award separate contracts for each category, or to award multiple contracts, or to award one contract for furnishing and delivering of all equipment and/or services in all categories. 28. Equipment. In the purchase of equipment, Contractor shall be required to furnish N one (1) OPERATORS MANUAL and one (1) PARTS MANUAL for all equipment proposal. ° 29. In submitting a proposal to a public purchasing body, the Offeror(s) offers and agrees that if the proposal is accepted, it will assign to the purchasing body all rights, 2 title, and interest in and to all causes of action it may have under Section 4 of the r Clayton Act (U.S.C. Sec 15) or under the Cartwright Act (Chapter 2, commencing with Section 16700 of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or services by the Offeror(s) for sale to the purchasing body pursuant to the proposal. Such assignment shall be made and °' become effective at the time the purchasing body tenders final payment to the ° Offeror(s). 30. Contractor shall indemnify, defend and hold City, its officers, employees and agents E harmless from any claim, demand, liability, suit, judgment or expense (including, without limitation, reasonable costs of defense) arising out of or related to a Contractor's performance of this agreement, except that such duty to indemnify, defend and hold harmless shall not apply where injury to person or property is caused by City's willful misconduct or sole negligence. The costs, salary and Cn expenses of the City Attorney and members of his office in enforcing this Agreement o on behalf of the City shall be considered as "attorney's fees" for the purposes of this = paragraph. > 31. While not restricting or limiting the foregoing, during the term of this Agreement, r Contractor shall maintain in effect policies of comprehensive public, general, and N automobile liability insurance, in the amount of$1,000,000 combined single limit, and statutory worker's compensation coverage, and shall file copies of said policies m with the City's Risk Division prior to undertaking any work under this Agreement. The policies shall name the City as an additional insured and shall provide for ten- (10) o day notification to the City if said policies are terminated or materially altered. 0 32. FAITH - t�# f11 rx`� { IiiFIB !#� c r# 9c o # �� -tF►�-�c��►trac-te ' �_ _ ..alt �e�et "- oFdarfee with 94na-pse n 2 4 09 �art€tk�A oct@ # bood shall have a rating in Best's most recent insurance guide of"A" or better. i 33. Written contract documents, duly authorized and signed by the appropriate authority, E constitute the complete and entire agreement(s) that may result from the RFP. 34. City may, at its discretion, exercise option year renewals for up to three (3) years, in a one-year increments. w CD E U w a 38 Packet Pg. 561 7.L.e RFP F-13-16 Parking Citation Processing System 4D 35. By submitting a proposal, Offeror(s) warrants that any and all licenses and/or certifications required by law, statute, code or ordinance in performing under the scope and specifications of this RFP are currently held by Offeror(s), and are valid and in full force and effect. Copies or legitimate proof of such licensure and/or certification shall be included in Offeror(s)'s response. Proposals lacking copies and/or proof 2f said licenses and/or certificatiou may be deemed non- o responsive and may be rejected. 36. Once the award has been made and prior to the commencement of the job, the ° City's Municipal Code (M.C. 5.04.005) requires that a Business doing business with the City, obtain and maintain a valid City Business Registration Certificate during the term of the Agreement. _ 37. Vendor (Contractor)/Consultant services agreement(s) (VSA/CSA). A signed vendor/Consultant service agreement may be required between both parties prior to a commencement of the job. ° w _ I � a L O _ d r M N 'a m I � � O X_ _ d O d co O N M _ N E .0 U R w C N E ftS r-. Q •rr 39 Packet Pg. 562 4.- 4 Sure, .N N d V O L a _ 0 February 11, 2013 , U City of San Bernardino L Re: Phoenix Group Information Systems—Contractor Prequalification a. L 0 To Whom It May Concern: a� E SureTec Insurance Company has had the pleasure of handling the surety R bonding needs of Phoenix Group Information Systems since 2010. We have Q established a surety line of$1,000,000.00 single/$2,000,000.00 aggregate bonding for this contractor. This is a working line of credit and not an indication of the maximum limits we would consider. Should Phoenix Group Information Systems be awarded the project in question, we would not anticipate any 2 problems with issuing the performance and payment bonds if required- (D Our consideration would be based on the satisfactory completion of our normal underwriting requirements, which include, but are not limited to, our satisfactory M review and approval of the contract terms and conditions, our contractor's financial condition at that time, the overall work program, verification of project o financing and other pertinent underwriting criteria. m a Please be advised that this letter is not a commitment to provide any specific 0 bond(s) and is provided solely as an indication of our support. The execution of x any bond or bonds is a matter between the contractor and us. We assume no 0 liability to you or any third party in providing this letter. r a M Should you have any questions, please feel free to contact the undersigned at N 818-881-1011. , M w Si e d E Dav ddle ° A or ey i ct, SureTec Insurance Company a r = a� E U Q 3033 5m Avenue, Suite 300 San Diego, CA 92103 619-871-5644 Packet Pg.5G3 ACKNOWLEDGMENT .y State of California ° County of Los grl j tes } a c 0 r On FEB 11 2013 before me,jQN:Estg her Jghn Rizzggi Notary (insert name and title of the officer) c' Y L personally appeared QaVtd Noddle 0 0. who proved to me on the basis of satisfactory evidence to be the person(s)whose name(s) is/are o subscribed to the within instrument and acknowledged to me that he/she/they executed the same in his/her/their authorized capacity(ies), and that by his/her/their signature(s)on the instrument the E person(s), or the entity upon behalf of which the person(s)acted, executed the instrument. m L I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing a paragraph is true and correct. u, ar WITNESS my and a offici seal. �. .... ,�......... C,.ISiP4E a itU ll�.i lSi,il(. a � 0 LUS Ai; hfy Comm.Ex er a rs ................ R 1'n.ll,2014 +1 t Signature Seal N M N m ' O i L7 X Gi O t a M r O N Cl) _ d E t V R Q C CD E .0 V w Q Packet Pg.564 i7:Le rOA9_51 0010 SureTec Insurance Company LIMITED POWER OF ATTORNEY Know All Men by These Presents, That SURETEC INSURANCE COMPANY (the "Company"), a corporation duly organized and � existing under the laws of the State of Texas,and having its principal office in Houston, Harris County, Texas, does by these presents N make,constitute and appoint a) David Noddle o tl its true and lawful Attorney-in-fact,with full power and authority hereby conferred in its name,place and stead,to execute,acknowledge c and deliver any and all bonds,recognizances,undertakings or other instruments or contracts of suretyship to include waivers to the ., conditions of contracts and consents of surety for: U Five Million and 001100 Dollars($5,000,000.00) _ Y L and to bind the Company thereby as fully and to die same extent as if such bond were signed by the President,sealed with the corporate �- L seal of the Company and duly attested by its Secretary,hereby ratifying and confirming all that the said Attorney-in-Fact may do in the o premises. Said appointment shall continue in force until 10t3112013 and is made under and by authority of the following _ resolutions of the Board of Directors of the SureTec Insurance Company: E Be it Resolved,that the President,any Vice-President,any Assistant Vicc-President,any Secretary or any Assistant Seeretary shall be and is m hereby vested with full power and authority to appoint any one or more suitable persons as Attomey(s)-in-Fact to represent and act for and on m behalf of the Company subject to the following provisions; al Attorney-in-Fact may be given full power and authority for and in the name of and of behalf of the Company,to execute, acknowledge and Q deliver,any and all bonds,recognizances,contracts,agrccmcnis or indemnity and other conditional or obligatory undertakings and any and all N tv notices and documents canceling or terminating the Company's liability thereunder, and any such instruments so executed by any such Attorney-in-Fact shall be binding upon the Company as if signed by the President and sealed and effected by the Corporate Secretary. Be it Resolved,that the signature of any authorized officer and seal of the Company heretofore or hereafter affixed to any power of attorney or v any certificate relating thereto by facsimile,and any power of attorney or certificate bearing facsimile signature or facsimile seal shall be valid and binding upon the Company with respect to any bond or undertaking to which it is attached. (Adopted at a meeting held on 2e of April, O 1999) � d In Witness Whereof,SURETEC INSURANCE COMPANY has caused these presents to be signed by its President,and its corporate seal > to be hereto affixed this 3rd day of September,A.D.2010. SUflAHCF SURETCC WSfJ E C .PANY Cl) m to �a .fo ,hn o Jr., resident m CL State of Texas ss: r 5 County of Harris n _ p On this 3rd day of September,A.D.2010 before me personally came John Knox Jr.,to me known,who,bcing'by me duly sworn,did depose and say,that X he resides in Houston,Texas,that he is President of SUREfEC rNSURANCE COMPANY, the company described in and which executed the above instrument;that he knows the seat of said Company;that the scat affixed to said instrument is such corporate seal;that it was so affixed by order of the Board of Directors of said Company;and that he signed his name thereto by like order. d M r .+..... O eirv° JACQUELYN MAIDONA00 Notary Public,State of Texas Cl) My Commission Expires acq Clyn tafdot ado,Notary Public +, May 18,201 3 fy comet sion ex ttts May 18,2013 I,M.Brent Beaty,Assistant Secretary of SURFTEC INSURANCE COMPANY,do hereby certify that the above and foregoing is a trite and correct copy v of a Power of Attorney,executed by said Company,which is still in full force and effect;and furthermore,the resolutions of the Board of Directors,set out in the Power of Artorrtey are in full force and effect. Q Given under my hand and the seal of said Company at Houston,Texas this day of FEB 2013 A.D. CD E t M.Brent Beaty,Assistant Secretary Q Any Instrument Issued in excess of the penalty stated above is totally void and without any validity. For verification of the authority of this power you may call(713)812-0800 any business day botween 8:00 am and 5:00 pm CST. n Packet Pg. 565, AC°R° CERTIFICATE OF LIABILITY INSURANCE DATE(M 7:�:e 9/24/2012 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES IELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED EPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(ies)must be endorsed. if SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Julia B. Traughber GLENDALE INSURANCE AGENCY, INC. PHONE big EW: FAX (aia)2az-sea$ d LAIC.601 E GLENOAKS BLVD, SUITE 100 ao AIL .Julie @glendaleins.com O P. O. BOX 831 INSUREWS)AFFORDING COVERAGE NAIC9 IL GLENDALE CA 91209-0631 INSURERA:General Ins. Co. of America 1 24732 a INSURED INSURER B;Amer].can States Ins. Co. 19704 4' m Phoenix Group Information Systems INSURER C:Ca ital S cialty Ins. CoEe. 10328 2677 N. Main Street, Suite 400 INSURERD:National Union Fire Ins, Co. Il 9445 a� I�RER E: O Santa Ana CA 92705 INSURER F: COVERAGES CERTIFICATE NUMBER:CL1292402864 REVISION NUMBER: O' THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS +� CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. _ EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. O ILTR TYPE OF INSURANCE 0 9 POLICY EFF POLICY EXP y an 2M POLICY NUMBER 1DDIYYY YYY LIMITS N GENERAL LIABILITY EACH DCCURRENCE $ 1,000,04 to }{ COMMERCIAL GENERAL LWBILITY SE iEa occurrence)nee) $ 1,000,01 Q A CLAIMS-MADE OCCUR X g 24CC29837820 0/1/2012 0/1/2013 MEDEXP(Anyone person) $ 5,01 d - .. V PERSONAL&ADV INJURY $ 1,000,011 GENERAL AGGREGATE S 21000,0( to I GEN"_AGGREGATE LIMIT APPLIES PER: PRODUCTS-COMP/OP AGG $ 2,000 0( n X POLICY PR LOC $ a AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT _ = 5c.�.d1ant $ 1,000,0C ? ANY AUTO BODILY INJURY(Per person) $ ALL OWNED SCHEDULED •-•-••-•••- I AUTOS AUTOS X }( 4CC29837820 0/1/2012 10/1/2013 BODILY INJURY(Per accdent) $ NON-OWNED PR PtRT I DAMASE $� N X HIREDAUTOS X AUTOS Moir acc�deniiL_ UMBRELLA LIAB OCCUR EACH OCCURRENCE S m EXCESS LIAB CLAIMS-MADE AGGREGATE $ C D 1 1 RETENTION$ $ O L B WORKERS COMPENSA710M X X I WC STATU- Of 0 AND EMPLOYERS'LIABILITY FIN ANY PROPRIETOPJPARTNERIEXECUTIVE YIN E L.EACH ACCIDENT $ 1 000 0( X OFFICERIMEMBER EXCLUDED? NIA e r (Mandatory In NH) 1WC10616070 0/1/2012 0/1/2013 E.L.DISEASE-EA EMPLOYE $ 1 000 OC N If as,describe under 1 OLO..,t__, O DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $_ l,000,O( d C Errors & OIRS33iOn8 Liab. GC0174703 0/1/2012 0/1/2013 $2,500 DEDUCTIBLE 1,000,0( D Commercial. Crime Coverage 012482318 0/1/2012 '10/112013 $25.000 DEDUCTIBLE 1,000,0( CD r �DESCRIPTION OF OPERATIONS 1 LOCATIONS I VEHICLES(Attach ACORD 101,Additional Remarks Schedule,If more space is required) M It is underatood and agreed that the Certificate Holder shown below is named Additional Insured w/regard C Ito General Liability coverages per form CG2026(07/04) attached to the policy. All coverage is subject ti 0) the terms and conditions of each policy. s O Q C CERTIFICATE HOLDER CANCELLATION is SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 41 THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Q City of San Bernardino ACCORDANCE WITH THE POLICY PROVISIONS. Attention: Jill Fonzi 710 North I'D" Street AUTHORIZED REPRESENTATIVE San Bernardino, CA 92401 J B. Traughber/0134u �.:�_.C� .c�1� �,rs,� �-J ACORD 25(2010105) ©1988-2010 ACORD CORPORATION. INS025 po1oupi The ACORD name and loco are registered marks of ACORD Packet Pg.566 VENDOR SERVICES AGREEMENT FOR PARKING CITATION PROCESSING SERVICES BETWEEN THE CITY OF SAN BERNARDINO AND PHOENIX GROUP INFORMATION SYSTEMS c .N THIS AGREEMENT is made and entered into this day of , 2013 (Effective Date"), by and between the CITY OF SAN BERNARDINO, a charter city ("City"), a and Phoenix Group Information Systems, a California corporation("vendor"). c �a WITNESSETH : rn A. WHEREAS, City proposes to have vendor perform the parking citation processing services described herein below; and a L O B. WHEREAS, vendor represents that it has that degree of specialized expertise contemplated within California Government Code, Section 37103, and holds all necessary E licenses to practice and perform the services herein contemplated; and a� Q C. WHEREAS, City and Vendor desire to set forth their rights, duties and liabilities in connection with the services to be performed; and d Cn D. WHEREAS, no official or employee of City has a financial interest, within the provisions -0 of California Government Code, Sections 1090-1092, in the subject matter of this Agreement. NOW, THEREFORE, for and in consideration of the mutual covenants and conditions N contained herein,the parties hereby agree as follows: 1.0. SERVICES PROVIDED BY VENDOR M N E LL Scope of Services. Vendor shall furnish parking citation processing services to City in accordance with Attachment"I", attached and incorporated herein. Y c a� 1.2. Professional Practices. All professional services to be provided by vendor t pursuant to this Agreement shall be provided by personnel experienced in their respective fields w and in a manner consistent with the standards of care, diligence and skill ordinarily exercised by a professional consultants in similar fields and circumstances in accordance with sound professional practices. Vendor also warrants that it is familiar with all laws that may affect its performance of this Agreement and shall advise City of any changes in any laws that may affect vendor's performance of this Agreement. 1 Packet Pg.567 1.3. Warrant. vendor warrants that it shall perform the services required by this Agreement in compliance with all applicable Federal and California employment laws including, but not limited to, those laws related to minimum hours and wages; occupational health and safety; fair employment and employment practices; workers' laws and ordinances applicable to the services required under this Agreement. Vendor shall indemnify and hold harmless City from and against all claims, demands, payments, suits, actions, proceedings, and judgments of every nature and description including attorneys' fees and costs,presented, brought, or recovered against City for, or on account of any liability under any of the above-mentioned laws, which may be incurred by reason of vendor's performance under this Agreement. 0 1.4. Non-discrimination. In performing this Agreement, vendor shall not engage in a. nor permit its agents to engage in, discrimination in employment of persons because of their °- race, religion, color, national origin, ancestry, age, physical handicap, medical condition, marital status, sexual gender or sexual orientation, or any other category protected by law, except as permitted pursuant to Section 12940 of the Government Code. Violation of this provision may Je result in the imposition of penalties referred to in Labor Code, Section 1735. a. L 1.5, Non-Exclusive Agreement. Vendor acknowledges that City may enter into agreements with other vendors for services similar to the services that are subject to this £ Agreement or may have its own employees perform services similar to those services contemplated by this Agreement. Q 1.6. Delegation and Assignment. This is a personal service contract, and the duties set it forth herein shall not be delegated or assigned to any person or entity without the prior written CIO of City. �°_ 1.7. Business License. The vendor shall obtain and maintain a valid City Business Registration Certificate during the term of this Agreement. N N 1.8. Duty of Loyalty/Conflict of Interest: The vendor understands and agrees that as N the City's vendor, vendor shall maintain a fiduciary duty and a duty of loyalty to the City in N performing vendor's obligations under this Agreement. Vendor, in performing its obligations E under this Agreement, is governed by California's conflict of interest laws, Government Code 1° Section 87100 et seq., and Title 2, California Code of Regulations Section 18700 et seq. a E 2.0. COMPENSATION AND BILLING v r Q 2.1. Compensation. Over the term of this Agreement, vendor shall be paid for such services an amount not to exceed $50,000 each fiscal year from the 2012/2013 fiscal year through the 2014/2015 fiscal year, in accordance with Attachment"1", attached and incorporated herein. This amount has been increased from the previous service Agreement executed in 2007 due to the increase of parking enforcement staffing levels and increased number of citations being processed. 2 Packet Pg. 568 2.2. Additional Services. Vendor shall not receive compensation for any services provided outside the scope of services specified in Attachment"I"unless the City or the Chief of Police, prior to vendor performing the additional services, approves such additional services in writing. It is specifically understood that oral requests and/or approvals of such additional services or additional compensation shall be barred and are unenforceable. 2.3. Method of Billing. vendor may submit invoices to City's Chief of Police for approval on a progress basis, but no more often than monthly. Said invoice shall be based on the c total of all vendor's services which have been completed to City's sole satisfaction. City shall N pay vendor's invoice within forty-five (45) days from the date City receives said invoice. Each o invoice shall describe in detail, the services performed and the associated time for completion. a` Any additional services approved and performed pursuant to this Agreement shall be designated r as "Additional Services" and shall identify the number of the authorized change order, where v applicable, on all invoices. Y 2.4. Records and Audits. Records of vendor's services relating to this Agreement a shall be maintained in accordance with generally recognized accounting principles and shall be ,o made available to City or its Chief of Police for inspection and/or audit at mutually convenient times from the Effective Date through June 30,2015. E d d L 3.0. TIME OF PERFORMANCE a 3.1. Commencement and Completion of Work. The professional services to be performed pursuant to this Agreement shall commence within five (5) days from the Effective co Date of this Agreement. Said services shall be performed in strict compliance with the Project -0°a Schedule issued by the Chief of Police. Failure to commence work in a timely manner and/or diligently pursue work to completion may be grounds for termination of this Agreement. T N 3.2. Excusable Delays. Neither party shall be responsible for delays or lack of performance resulting from acts beyond the reasonable control of the party or parties. Such acts N shall include, but not be limited to, acts of God, fire, strikes, material shortages, compliance with r laws or regulations, riots, acts of war, or any other conditions beyond the reasonable control of a E party. r _ 4.0. TERM AND TERMINATION E U 4.1. Term. This Agreement shall commence on the Effective Date and continue a through June 30, 2015, unless previously terminated as provided herein or as otherwise agreed to in writing by the parties. The parties may renew this Agreement for three additional one year terms upon the written agreement of the parties. 4.2. Notice of Termination. The City reserves and has the right and privilege of canceling, suspending or abandoning the execution of all or any part of the work contemplated 3 Packet 06.569" by this Agreement, with or without cause, at any time, by providing thirty (30) days written notice to Consultant. The termination of this Agreement shall be deemed effective on the 30a' day after such notice of termination is deemed served or delivered pursuant to Section 6.4 of this Agreement. In the event of such termination, vendor shall immediately stop rendering services under this Agreement unless directed otherwise by the City. 4.3. Compensation. In the event of termination, City shall pay vendor for reasonable costs incurred and professional services satisfactorily performed up to and including the date of c termination. Compensation for work in progress shall be prorated as to the percentage of work N completed as of the effective date of termination in accordance with the fees set forth herein. In o ascertaining the professional services actually rendered hereunder up to the effective date of 0. termination of this Agreement, consideration shall be given to both completed work and work in r o progress, and to other documents pertaining to the services contemplated herein whether delivered to the City or in the possession of the vendor. c 4.4. Documents. In the event of termination of this Agreement, all documents a prepared or used by vendor in it performance of this Agreement including, but not limited to, o citations, correspondence, notices, data systems, computer tapes or discs, documents and files, shall be delivered to the City within ten (10) days of delivery of termination notice to vendor, at d no cost to City. Any use of uncompleted documents without specific written authorization from vendor shall be at City's sole risk and without liability or legal expense to vendor. a 5.0. INSURANCE d Cn 5.1. Minimum Scope and Limits of Insurance. Vendor shall obtain and maintain `o during the life of this Agreement all of the following insurance coverages: r_ (a) Comprehensive general liability, including premises-operations, N products/completed operations, broad form property damage, blanket N contractual liability, independent contractors, personal injury with a policy N limit of not less than One Million Dollars ($1,000,000.00), combined N single limits,per occurrence and aggregate. E M to (b) Automobile liability for owned vehicles, hired, and non-owned vehicles, with a policy limit of not less than One Million Dollars ($1,000,000.00), E combined single limits, per occurrence and aggregate. r r a (c) Workers' compensation insurance as required by the State of California. 5.2. Endorsements. The comprehensive general liability insurance policy shall contain or be endorsed to contain the following provisions: (a) Additional insureds: "The City of San Bernardino and its elected and appointed boards, officers, agents, and employees, and employees are 4 =Packet Pg, 570 additional insureds with respect to this subject project and contract with City." (b) Notice: "Said policy shall not terminate, nor shall it be cancelled nor the coverage reduced, until thirty (30) days after written notice is given to City." (c) Other insurance: "Any other insurance maintained by the City of San Bernardino shall be excess and not contributing with the insurance y provided by this policy." 0 L 5.3. Certificates of Insurance. Vendor shall provide to City certificates of insurance 0. C showing the insurance coverages and required endorsements described above, in a form and content approved by City,prior to performing any services under this Agreement. v 5.4. Non-limiting. Nothing in this Section shall be construed as limiting in any way, the indemnification provision contained in this Agreement, or the extent to which vendor may be a held responsible for payments of damages to persons or property. ,o w c 6.0. GENERAL PROVISIONS E as d 6.1. Entire Agreement. This Agreement constitutes the entire Agreement between the a parties with respect to any matter referenced herein and supersedes any and all other prior writings and oral negotiations. This Agreement may be modified only in writing, and signed by the parties in interest at the time of such modification. The terms of this Agreement shall prevail in over any inconsistent provision in any other contract document appurtenant hereto, including .00 0 exhibits to this Agreement. 6.2. Representatives: The Chief of Police or his designees shall be the representative M of City for purposes of this Agreement and may issue all consents, approvals, directives and agreements on behalf of the City, called for by this Agreement, except as otherwise expressly M provided in this Agreement. N E L Vendor shall designate a representative for purposes of this Agreement who shall be authorized to issue all consents, approvals, directives and agreement on behalf of vendor called for by this Agreement, except as otherwise expressly provided in this Agreement. E �a 6.3. Project Managers. City designates the Chief of Police or his designee to work Q directly with vendor in the performance of this Agreement. Vendor shall designate a Project Manager who shall represent it and be its agent in all consultations with City during the term of this Agreement. Vendor or its Project Manager shall attend and assist in all coordination meetings call by City. 5 Packet Pg. 571 6.4. Notices. Any notices, documents, correspondence or other communications concerning this Agreement or the work hereunder may be provided by personal delivery, facsimile or mail and shall be addressed as set forth below. Such communication shall be deemed served or delivered: a) at the time of delivery if such communication is sent by personal delivery; b) at the time of transmission if such communication is sent by facsimile; and c) 48 hours after deposit in the U.S. Mail as reflected by the official U.S. postmark if such communication is sent through regular United States mail. as c IF TO VENDOR IF TO CITY: y Mary Houghton Robert Handy Vice President Chief of Police a Phoenix Group Information Systems 710 N. "D" Street c 2670 N. Main St., Suite 200 San Bernardino, CA, 92401 w Santa Ana,CA, 92705 fax: 909-388-4902 Tel: 909-388-4912 Y L R a 6.5. Attorneys' Fees. In the event that litigation is brought by any party in connection o with this Agreement, the prevailing party shall be entitled to recover from the opposing parry all costs and expenses, including reasonable attorneys' fees, incurred by the prevailing party in the exercise of any of its rights or remedies hereunder or the enforcement of any of the terms, conditions, or provisions hereof. The costs, salary and expenses of the City Attorney and a members of his office in enforcing this contract on behalf of the City shall be considered as "attorneys' fees"for the purposes of this paragraph. a� 6.6. Governing Law. This Agreement shall be governed by and construed under the 2 laws of the State of California without giving effect to that body of laws pertaining to conflict of laws. In the event of any legal action to enforce or interpret this Agreement, the parties hereto agree that the sole and exclusive venue shall be a court of competent jurisdiction located in San Bernardino County, California. N Cn N 6.7. Assignment. Vendor shall not voluntarily or by operation of law assign, transfer, N sublet or encumber all or any part of vendor's interest in this Agreement without City's prior N written consent. Any attempted assignment, transfer, subletting of encumbrance shall be void E and shall constitute a breach of this Agreement and cause for termination of this Agreement. Regardless of City's consent, no subletting or assignment shall release vendor of vendor's obligation to perform all other obligations to be performed by vendor hereunder for the term of this Agreement. �o r 6.8. Indemnification and Hold Harmless. Vendor shall protect, defend, indemnify and a hold harmless City and its elected and appointed officials, officers, and employees from any and all claims, liabilities, expenses, including attorney fees, damage to property or injuries to or death of any person or persons or damages of any nature including, but not by way of limitation, all civil claims or workers' compensation claims, arising out of or in any way connected with the intentional or negligent acts, errors or omissions of vendor, its employees, agents or subcontractors in the performance of this Agreement. 6 Packet Pg. 572 6.9. Independent Contractor. Vendor is and shall be acting at all times as an independent contractor and not as an employee of City. Vendor shall secure, at his expense, and be responsible for any and all payment of Income Tax, Social Security, State Disability Insurance Compensation, Unemployment Compensation, and other payroll deductions for vendor and its officers, agents, and employees, and all business licenses, if any are required, in connection with the services to be performed hereunder. 6.10. Ownership of Documents. All findings, reports, documents, information and data including, but not limited to, computer tapes or discs, files and tapes furnished or prepared by c vendor or any of its subcontractors in the course of performance of this Agreement, shall be and N remain the sole property of City. Vendor agrees that any such documents or information shall o not be made available to any individual or organization without the prior consent of City. Any a. use of such documents for other projects not contemplated by this Agreement, and any use of o incomplete documents shall be at the sole risk of City and without liability or legal exposure to vendor. City shall indemnify and hold harmless vendor from all claims, damages, losses, and v expenses, including attorneys' fees arising out of or resulting from City's use of such documents = furnished by vendor. Vendor shall deliver to City any findings, reports, documents, information, L data, in any form, including but not limited to, computer tapes, discs, files, audio tapes or any a. other Project related items as requested by City or its authorized representative, at no additional ° cost to the City. E 6.11. Public Records Act Disclosure. Vendor has been advised and is aware that all L reports, documents, information and data including, but not limited to, computer tapes, discs or Q files furnished or prepared by vendor, or any of its subcontractors, and provided to City may be subject to public disclosure as required by the California Public Records Act (California Government Code Section 63250 et. Seq.) Exceptions to public disclosure may be those co documents or information that qualify as trade secrets, as that vendor informs City of such trade o secret. The City will endeavor to maintain as confidential all information obtained by it that is designated as a trade secret. The City shall not, in any way, be liable or responsible for the > disclosure of any trade secret including, without limitation, those records so marked if disclosure r is deemed to be required by law or by order of the Court. M N 6.12. Responsibilfty for Errors. Vendor shall be responsible for its work and results N under this Agreement. Vendor, when requested, shall furnish clarification and/or explanation as may be required by the City's representative, regarding any services rendered under this E Agreement at no additional cost to City. In the event that an error or omission attributable to vendor occurs, then vendor shall, at no cost to City, provide all necessary documents, c correspondence, computer data and other professional services necessary to rectify and correct E the matter to the sole satisfaction of City and to participate in any meeting required with regard to the correction. w a 6.13. Prohibited Employment. Vendor will not employ any regular employee of City while this Agreement is in effect. 6.14. Order of Precedence. In the event of an inconsistency or conflict in this Agreement and any attached Exhibits or Attachments,the terms set forth in this Agreement shall prevail. 7 Packet Pg. 573 6.15. Costs. Each party shall bear its own costs and fees incurred in the preparation and �,.,. negotiation of this Agreement and in the performance of its obligations hereunder except as expressly provided herein. 6.16. No Third Party Beneficiary Rights. This Agreement is entered into for the sole benefit of City and vendor and no other parties are intended to be direct or incidental beneficiaries of this Agreement and no third party shall have any right in, under or to this Agreement. a� 6.17. Headings. Paragraphs and subparagraph headings contained in this Agreement N are included solely for convenience and are not intended to modify, explain or to be a full or accurate description of the content thereof and shall not in any way affect the meaning or 0 interpretation of this Agreement. _ 0 6.18. Construction. The parties have participated jointly in the negotiation and drafting v of this Agreement. In the event an ambiguity or Question of intent or interpretation arises with = respect to this Agreement, this Agreement shall be construed as if drafted jointly by the parties and in accordance with its fair meaning. There shall be no presumption or burden of proof a favoring or disfavoring any party by virtue of the authorship of any of the provisions of this c Agreement. c d 6.19. Amendments. Only a writing executed by the parties hereto or their respective successors and assigns may amend this Agreement. a 6.20. Waiver. The delay or failure of either party at any time to require performance or compliance by the other of any of its obligations or agreements shall in no way be deemed a d waiver of those rights to require such performance or compliance. No waiver of any provision of T this Agreement shall be effective unless in writing and signed by a duly authorized representative �0 0 or the party against whom enforcement of a waiver is sought. The waiver of any right or remedy in respect to any occurrence or event shall not be deemed a waiver of any right or remedy in .. respect to any other occurrence or event, nor shall any waiver constitute a continuing waiver. M N 6.21. Severability. If any provision of this Agreement is determined by a court of N competent jurisdiction to be unenforceable in any circumstance, such determination shall not N affect the validity or enforceability of the remaining terms and provisions hereof or of the E offending provision in any other circumstance. Notwithstanding the foregoing, if the value of this Agreement, based upon the substantial benefit of the bargain for any party is materially impaired, which determination as made by the presiding court or arbitrator of competent jurisdiction shall be binding, then both parties agree to substitute such provisions(s) through good faith negotiations. o w a 6.22. Counterparts. This Agreement may be executed in one or more counterparts,each of which shall be deemed an original. All counterparts shall be construed together and shall constitute one agreement. 6.23. Corporate Authority. The persons executing this Agreement on behalf of the parties hereto warrant that they are duly authorized to execute this Agreement on behalf of said 8 Packet Pg. 574 parties and that by doing so, the parties hereto are formally bound to the provisions of this agreement. .y N L a. o c III L a r E a� a d in L 0 as IlI T N M T N III N a-+ E L III M �F+ E Q 9 Packet Pg. 575 VENDOR SERVICES AGREEMENT FOR PARKING CITATION PROCESSING SERVICES BETWEEN THE CITY OF SAN BERNARDINO AND PHOENIX GROUP INFORMATION SYSTEMS IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by and through their respective authorized officers, as of the date first above written. CITY OF SAN BERNARDINO, VENDOR A Municipal Corporation, Phoenix Group Information Systems = .y U) 0 L a BY o Patrick J. Morris, Mayor Signature _ U c Name and Title a L J i+ Approved as to form: E d d L James F. Penman, a City Attorney T N e E a 10