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HUMAN RESOURCES - JOB DESCRIPTION REVISION
03/18/2013
M/CC MEETING
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DOC ID: 2320 A
CITY OF SAN BERNARDINO—REQUEST FOR COUNCIL ACTION
. Personnel
From: Diana Leibrich M/CC Meeting Date: 03/18/2013
Prepared by: Linda Wynn, (909) 384-5161
Dept: Human Resources Ward(s): All
Subject:
Job Description Revisions: Animal Control Manager, Library Program Coordinator and Police
Captain(U) (Recommended for Approval by the Personnel Committee)
Current Business Registration Certificate:
Financial Impact:
There is no financial impact to update job descriptions.
Motion: Approve job descriptions as proposed.
Synopsis of Previous Council Action:
On January 24, 2013, the Personnel Committee recommended that the job description revisions
for Animal Control Manager and Library Program Coordinator be forwarded to the Mayor and
Common Council for adoption.
On February 14, 2013, the Personnel Committee recommended that the job description revisions
for Police Captain(U)be forwarded to the Mayor and Common Council for adoption.
Backeround:
Animal Control Manager
Due to the retirement of the Animal Control Manager effective July 1, 2012, the Human
Resources Department recruited to fill the position. Unfortunately, the recruitment was
unsuccessful as the Police Department was unable to identify and select a candidate to fill the
vacancy. After reviewing the minimum qualifications of the position, it was deemed necessary to
make revisions to bring the position consistent with current shelter operations and practices.
This item was reviewed and approved by the San Bernardino Public Employees' Association,
Middle Management Bargaining Unit representative, on January 24,2013.
Library Program Coordinator
On October 31, 2012, the Program Coordinator position in charge of Volunteers and Youth
Services became vacant when the previous employee retired. The position was approved to fill in
the Library Pendency Plan passed by Mayor and Common Council on September 5, 2012. After
evaluation of the needs of the Youth Services Department and review of the current job
description for the position, the Interim Library Director requested that the language under the
"Education, Training and Experience" portion be clarified to allow substitution of two years'
additional on-the-job work experience for the current requirement for an Associate of Arts
degree in Library Science. This action was approved by the Library Board of Trustees at their
meeting of December 13, 2012. This item was also reviewed and approved by the San
Updated: 3/14/2013 by Georgeann"Gigi"Hanna A
2320
Bernardino Public Employees' Association, Middle Management Bargaining Unit, on March 13,
2013.
Police Captain (U)
This classification was incorrectly established and approved by Mayor and Common Council as
a Classified position. This action will correctly establish the position in the Unclassified service.
This item was reviewed and approved by the Police Management Bargaining Unit on January 24,
2013.
Supporting Documents:
Animal Control Manager.20332 (DOC)
Police Captain.50283 (DOCX)
Library Program Coordinator Revised JD (DOC)
Updated:3/14/2013 by Georgeann"Gigi"Hanna A Packet Pg. 92
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Class Code: 20332
r,. M/CC Date Updated: January=4 2014-March 18, 2013
City of San Bernardino Signature:
D;F8GtGF, Human Resources Division Manager
Bargaining Unit: Middle Management
EEOC Job Category: Officials and Administrators
Class Specification
ANIMAL CONTROL MANAGER
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JOB SUMMARY 0'_
,Under general direction, organizes, manages and directs the City's animal control and animal [ 0 cod
services program; oversees and integrates the operations of the animal control field staff, the o
animal shelter kennel staff, the shelter office administrative/customer service staff and the $
license checking staff; and performs related duties as assigned. N
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DISTINGUISHING CHARACTERISTICS
This single-position class is responsible for the operational management of the City's animal >
control programs, including the licensing of animals, enforcement of City ordinances applicable °
to stray animals, and the proper care and treatment of animals in the animal shelter. Work o
requires considerable interaction with the community, pet owners and others with special .0
interest in the care and treatment of animals and a high degree of skill in dealing with sensitive
and potentially controversial issues. w
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ESSENTIAL DUTIES AND RESPONSIBILITIES N
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The duties listed below are intended only as illustrations of the various types of work that may N
be performed. The omission of specific statements of duties does not exclude them from the M
position if the work is similar, related or a logical assignment to this class. 0
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1. Organizes, controls, manages and evaluates the day-to-day activities of the Animal
Control Department;
_with the department Director and subordinate supervisors,
participates in establishing operational plans and initiatives to meet department goals;
implements department plans, policies, work programs and animal control procedures °
required to achieve performance objectives; coordinates and integrates department o
functions and activities to achieve optimal efficiency and effectiveness; participates in
developing and monitoring performance against the annual department budget. E
2. Plans and evaluates the performance of assigned staff; establishes performance a
requirements and personal development targets; monitors performance and provides
coaching for performance improvement and development; provides or recommends d
compensation and other rewards to recognize performance; takes disciplinary action, up £c
to and including termination, to address performance deficiencies, subject to
management concurrence, in accordance with the City's human resources policies, Civil a
Service Rules and labor contract provisions.
3. Provides leadership and works with staff to develop and maintain a high-performance,
customer service-oriented work environment that supports achieving City and
department missions.
4. Plans, directs and coordinates the department's daily shelter and field operations;
organizes projects and operational areas of responsibility; reviews and evaluates
methods and procedures; meets with key staff to identify and resolves problems.
Animal Control Manager Page 1
5. Directs services and activities including the enforcement of ordinances governing the
licensing, quarantine, vaccination, impounding, care, destruction and disposal of animals
and the operation and maintenance of the City Animal Shelter; ensures proper care and
treatment of animals under the jurisdiction of the department.
6. Ensures the maintenance of accurate records a alkcovering shelter operations, animals
under shelter care, financial transactions aad fiscal and personnel matters.
7. Directs staff in providing courteous and expeditious customer service to the public and
other City departments, plus the Cities cities of Fm^^*2 ARd ' OFRa ' iRda whit" that
contract with the department.
8. Assesses and monitors workload, administrative and support systems, and internal
reporting relationships; identifies opportunities for improvement; directs and implements
changes. °-
9. Administers the animal control program in accordance with local ordinances, state y
statutes, regulations and city policies pertaining to animal control; makes determinations o
on seizure of animals from owners and the filing of criminal charges for animal abuse. c
10. Represents the Animal Control Department to other departments, contract cities, elected N
officials and outside governmental and nonprofit agencies and to various public groups; o
prepares and submits documents for administrative hearings scheduled on animal
control issues; attends and participates in these hearing procedures. >
11. Conducts a variety of studies, investigations and operational studiesanalyses; °
recommends modifications to animal control programs, policies and procedures as o
appropriate. .N
12. Attends and participates in professional group meetings; stays abreast of new trends
and innovations in the field of animal control. W
13. Maintains a public relations program; provides information concerning division programs N
�.�.. to civic groups; responds to and resolves difficult and sensitive citizen inquiries and N
complaints. `
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GENERAL N
QUALIFICATIONS
Knowledge of.• m
1. Principles, practices, methods and techniques for the operation and management of a
full-service animal control operation.
2. Federal, state and local laws, regulations and court decisions governing the licensing,
quarantining, impounding, care, destruction and disposal of animals, including Penal o
Code 832.
3. Accepted practices in the care and treatment of animals, including transporting, feeding, E
veterinary care and shelter management. a
4. Humane practices of animal euthanasia.
5. Safe work practices and appropriate safety precautions and procedures.
6. Symptoms of common animal diseases and appropriate treatment protocols. E
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7. Methods and protocols to prevent the spread of animal diseases to humans. @
8. Types and characteristics of the various breeds of dogs, cats and other domesticated a
and wild animals.
9. Radio dispatch procedures/operations.
10. Principles and practices of public administration, including budgeting, contracting,
maintenance of public records and administrative public hearings.:
11. Principles and practices of sound business communication.
12. Basic principles and practices of image management, public relations and public
outreach.
Animal Control Manager Page 2
Packet Pg. 4 7
* 13. Principles and practices of effective management and supervision.
14. City human resources policies and procedures and labor contract provisions.
Ability to:
1. Plan, direct and manage the work of staff engaged in performing animal control and
animal services duties and enforcing animal control laws/regulations.
2. Organize, set priorities and exercise sound expert independent judgment within areas of
responsibility.
3. Define issues, analyze problems, evaluate alternatives and develop sound, independent
conclusions and recommendations in accordance with laws, regulations, rules and to
policies. o
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4. Present proposals and recommendations clearly, logically and persuasively. o
5. Understand, interpret, explain and apply City codes and ordinances applicable to the
City's animal services and control programs. o
6. Understand problems of the public concerning animals. $
7. Conduct thorough investigations.
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8. Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
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9. Establish and maintain effective working relationships with all levels of City
management, contract city management, community representatives, staff, the public >
and others encountered in the course of work. °
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MINIMUM QUALIFICATIONS
Education, Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation
from high school or G.E.D. equivalent, two years of college-level coursework in N
management, business law, zoology or related disciplines from an accredited college or N
university, and at least eight .,eaFs Gf ..F9gFeSSOV81y FEIS..ORSible expeFieR 8 iR the GaFe and
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experieaseJour years of progressively responsible supervisory/managerial experience `m
including some specialized or technical training in animal welfare, animal control operations m
and management and/or law enforcement: or an equivalent combination of education and
experience sufficient to successfully perform these essential duties of the mob. Previous
experience at an animal shelter, in animal control and/or other animal welfare programs is
preferred. o
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Accreditation shall be by a national or regional accreditation body that is recognized by the E
Secretary of the United States Department of Education. a
Licenses, Certificates, Special Requirements:
A valid California driver's license and the ability to maintain insurability under the City's E
vehicle insurance policy.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this class. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Animal Control Manager Page 3
Packet Pg.95
While performing the duties of this job, the employee is regularly required to sit; talk or hear,
both in person and by telephone; use hands to finger, handle and feel computers and standard
business equipment; and reach with hands and arms. The employee is frequently required to
stand and walk.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this class. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
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The employee works under typical office conditions, and the noise level is usually quiet. The
employee may eseasier}a4y�- iodically be required to work in outside conditions, exposed to 0
wet a"or humid conditions, where the noise level may be loud, and may be exposed to sick, °o
injured and vicious animals. The employee occasionally works in an animal kennel where the
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noise level can be loud. 3
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Animal Control Manager Page 4
Packet Pg. 96
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Class Code: 50283
°o ao M/CC Date Updated: 'a. ary ^2^^!March 18, 2013
LADED IM t
City of San Bernardino Signature:
Astlag D resterHuman Resources Division Manager
Bargaining Unit: Police Management
EEOC Job Category: Police Management
CLASS SPECIFICATION
Police Captain u
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JOB SUMMARY
Under the supervision of the Chief of Police or the Assistant Chief of Police, commands a major .
division of the police department; responsibilities include planning, organizing, coordinating and
directing law enforcement programs in the enforcement of law and in the prevention of crime;
performs related work as required. o
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DISTINGUISHING CHARACTERISTICS 'o
The Police Captain is an administrative/supervisory position in the Police Department. Works M
under the supervision of the Chief of Police or the Assistant Chief of Police. Supervises
subordinate law enforcement officers.
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ESSENTIAL DUTIES AND RESPONSIBILITIES ;y
The duties listed below are intended only as illustrations of the various types of work that may
be performed. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to this class.
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1. Provides courteous and expeditious customer service to the general public and City M
department staffs. N
2. Plans, organizes, coordinates, and directs personnel engaged in the prevention of crime, IQ
apprehension, arrest, and detention of law violators, in the maintenance of public order, S
in providing service to the public, and in the regulation of traffic. 2 CL
3. Evaluates existing procedures, methods, and equipment, and develops new or revised
applications; assists in the development of law enforcement codes and ordinances, an in °,
formulating policies and regulations governing police activities. o
4. Cooperates with Federal and State officers in the apprehension and detention of wanted a
persons and with other agencies where activities of the department are involved; advises C
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and assists subordinates in criminal and other investigations. E
5. Interprets and disseminates information and policy pertaining to law enforcement m
activities; supervises timekeeping; prepares performance ratings of employees; provides a
employee counseling; observes and reviews the work of employees for competency and
compliance with rules and regulations, and to ascertain status of employees' training and
development.
6. Maintains discipline; initiates disciplinary action; directs the assignment of law
enforcement officers and equipment; prepares special studies and comprehensive
reports.
7. Routinely adheres to and maintains a positive attitude towards City and Department
goals; and performs related work as required.
Police Captain M Page 1
Packet Pg.97
GENERAL QUALIFICATIONS
Knowledge of.•
1. Efficient customer service techniques.
2. Applicable federal, state and municipal laws and ordinances.
3. Principles, practices and techniques of modern police work, administration and
organization.
4. Departmental policies, procedures and programs.
5. Use of police records and identification methods and their application to police
administration.
6. Police requirements and limitations of police authority.
7. Standards by which the quality of police service is evaluated.
8. Laws governing custody of persons, search and seizure, admissibility and presentation c
of evidence and laws of arrest and court procedures. °-
9. Computers and their use in law enforcement. c
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Ability to: o
1. See in the normal visual range with or without correction. o
2. Hear in the normal audio range with or without correction. w
3. Exhibit normal range of body motion. o
4. Transport materials and supplies weighing up to 100 pounds.
5. Operate a vehicle observing legal and defensive driving practices. >
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6. Work in a variety of environmental conditions including exposure to heat, cold or noises. N
7. Serve and help others; focus one's efforts on discovering and meeting internal and o
external customer's needs.
8. Exhibit high degree of self-control when provoked or working under conditions of stress. d
`. 9. Maintain stamina under continuing stressful situations.
10.Work cooperatively with others and as a member of a team. N
11.Align one's behavior with the needs, priorities and goals of the organization.
12.Act in ways that promote organizational needs. M
13. Maintain a high level of discipline and morale; N
14.Appraise workloads. U�
15. Prepare comprehensive reports, plans, and estimates. m
16. Maintain skill in the use and care of firearms. a
17. Plan, assign, and supervise personnel effectively. t;
18. Conduct studies and investigations. a)
19. Make rapid and accurate decisions. o
20. Analyze police problems and develop effective plans, procedures and polices. a
21.Analyze situations quickly and adopt an effective course of actions.
22. Implement departmental training programs and instructional procedures. E
23.Assist in developing and planning a departmental budget and work program.
24. Establish and maintain effective relationships with those contacted in the course of work. a
MINIMUM QUALIFICATIONS
Education, Training and Experience:
Two (2) years of service at the rank of Police Lieutenant with the San Bernardino Police
Department.
A Bachelor of Science/Arts degree from an accredited college or university is preferred.
Police Captain(U) Page 2
Packet Pg. 98
Accreditation shall be by a national or regional accreditation body that is recognized by the
Secretary of the United States Department of Education.
Licenses, Certificates, Special Requirements:
Possession of a valid Class "C' California Driver's License is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this class. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
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The employee will require sufficient mobility to work in an office setting and operate office -
equipment; to transport materials and supplies weighing up to 100 pounds.
WORK ENVIRONMENT 7
The work environment characteristics described here are representative of those an employee c
encounters while performing the essential functions of this class. Reasonable accommodations y
may be made to enable individuals with disabilities to perform the essential functions. o
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The employee will be in an indoor and outdoor environment; exposure to noises, vibrations, >
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odors and dust; work in inclement weather conditions.
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The employee will see in the normal visual range, with or without correction; vision sufficient to
read small print, computer screens and other printed documents.
The employee will hear in the normal audio range, with or without correction. N°
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Police Captain(U) Page 3
Packet Pg.99
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e Class Code: 20387
MICC Date Updated: jaRuaFy 24,2011 March 18, 2013
City of San Bernardino Signature:
Human Resources Division Manager
Bargaining Unit: Middle Management
EEOC Job Category: Paraprofessionals
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Class Specification C
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LIBRARY PROGRAM COORDINATOR 2-
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JOB SUMMARY o
Under direction, coordinates and evaluates the activities and projects of assigned library c
programs; provides assistance to patrons in locating various resources and materials; plans and
organizes program activities and orders program materials; and performs related duties as o
assigned.
DISTINGUISHING CHARACTERISTICS °
Library Program Coordinator position is a paraprofessional library position responsible for c
coordinating specialized library programs such as Children and Young Adults and Adult m
Services. Incumbents are responsible for identifying patron needs, developing and maintaining >
appropriate collections, promoting library services to targeted populations and planning events W
within budget parameters. Duties and responsibilities are carried out with considerable N
independence within the framework of established policies, procedures and guidelines. M
N
ESSENTIAL DUTIES AND RESPONSIBILITIES °
The duties listed below are intended only as illustrations of the various types of work that may d
be performed. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or a logical assignment to this class. 4)
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1. Plans, organizes, controls, and evaluates the work of assigned and volunteer staff; c
establishes operational plans and initiatives to meet program goals and objectives; S
implements plans, work programs, processes, within established budget; participates in c
developing, implementing and evaluating work programs, plans, processes, systems and U
procedures to achieve program and Library goals, objectives and performance E
measures consistent with the City's quality and service expectations.
2. Provides day-to-day leadership and works with other staff members to ensure a high °
performance, customer service-oriented work environment that supports achieving a
program objectives and service expectations; provides leadership and coordinates
programs and activities that promote a positive library environment. s
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3. Assesses user needs; provides a full range of reference and information services to
patrons, both in person and by telephone using print, online and electronic resources; d
ensures effective use of the collections to meet program goals. E
4. Develops and carries out community information and outreach initiatives regarding
library programs; applies research findings towards the development and improvement a
of program services; collaborates and works with professional library staff and
community, professional, business and civic groups to develop innovative library
programming of interest to multiple publics.
5. Coordinate summer reading and other special events for targeted patrons; contacts local
businesses, authors and community groups requesting sponsorships, performers and
Library Program Coordinator Page 1
Packet Pg. 100
speakers; publicizes programs through school librarians, teachers, senior centers and
local newspapers and television news programs; distributes program materials to all
branches.
6. Works with professional librarians on collection development; selects books for patrons
of various ages using library journals and book lists; helps write grants for materials and
assists with material purchases within grant budgets.
7. Conducts library tours for school or other community groups; explains services and
programs provided by the library including the computer lab; demonstrates the library's
online computer catalog system; provides information on program events and where to 4
obtain a library card. o.
8. Attends conferences and workshops and keep abreast of current trends and emerging N
technologies, issues and research in librarianship; participates in professional o
organizations and meet with other local library program coordinators to share ideas and 'o
strengthen skills.
9. Participates in various fundraising activities for library operations. o
10. Interviews potential volunteers; schedules work times and assigns tasks; monitors their
work and keeps attendance. >
11. Prepares various reports on participant attendance, volunteer hours and community °
sponsorships; prepares correspondence including letters of recommendations for c
student volunteers. 0
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GENERAL QUALIFICATIONS
Knowledge of: N
1. Public library principles, organization, trends, materials, services and practices. N
2. Standard reference sources, classic and popular literature, current publishing trends and
current developments in service delivery as appropriate to the specific Coordinator
position. d
3. Community information and recreation needs for library materials.
4. Socio-economic and ethnically diverse groups within an urban setting. �
5. Specific methods and materials used in the promotion of assigned library programs. c
6. Computerized bibliographic databases and search techniques for online public access m
catalogs. S
7. Administrative policies and procedures, including budgetary goals setting and o
implementation and volunteer supervision. U
8. Principles and practices of effective volunteer supervision. m
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Ability to: a
1. Assess patron needs and available resources and direct patrons to appropriate it,
materials.
2. Interpret library policies, resources and services to the public.
3. Plan and oversee implementation of library programs, services and activities.
4. Utilize standard word-processing and web browser software. d
5. Prepare and deliver effective public presentations. r
6. Provide training and support to staff and volunteers. °,
7. Communicate clearly and effectively, both orally and in writing. a
8. Prepare clear, concise and comprehensive correspondence, reports and other written
materials.
9. Exercise sound independent judgment within established guidelines.
Library Program Coordinator Page 2
Packet Pg. 101
10. Establish and maintain effective working relationships with City management, staff,
volunteers, community organizations and groups, patrons, the public and others
encountered in the course of work.
MINIMUM QUALIFICATIONS
Education, Training and Experience:
A typical way of obtaining the knowledge, skills and abilities outlined above is an Associate
of Arts degree in Library Science from an accredited college or university and five years of
progressively responsible paraprofessional library experience. Two or more years of 0
additional progressively advanced library experience may be substituted for the educational °
requirement. ; aR equivaleRt GembiRati9R of training and expeFieRGe. w
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A Bachelor's Degree in education, liberal arts, fine arts or a closely related field from an c
accredited college or university may be substituted for a portion of the required experience.
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Accreditation shall be by a national or regional accreditation body that is recognized by the
Secretary of the United States Department of Education. >
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Licenses; Certificates; Special Requirements: c
A valid California driver's license and the ability to maintain insurability under the City's
vehicle insurance policy.
PHYSICAL DEMANDS o
The physical demands described here are representative of those that must be met by an N
N
employee to successfully perform the essential functions of this class. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. v
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N
While performing the duties of this job, the employee is regularly required to sit; talk or hear,
both in person and by telephone; use hands to finger, handle and feel computers and standard o
business equipment; and reach with hands and arms. The employee is frequently required to
stand and walk.
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Specific vision abilities required by this job include close vision and the ability to adjust focus. 0
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WORK ENVIRONMENT E,
The work environment characteristics described here are representative of those an employee 0
encounters while performing the essential functions of this class. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions. @
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The employee works under typical library conditions and the noise level is usually quiet. The
employee may occasionally be required to work in outside conditions, exposed to wet and/or d
humid conditions, where the noise level may be loud. Ec
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Library Program Coordinator Page 3