HomeMy WebLinkAbout08.B- City Manager 0
RESOLUTION(ID#2026) DOC ID: 2026
CITY OF SAN BERNARDINO—REQUEST FOR COUNCIL ACTION
Agreement/Contract
From: Andrea Travis-Miller M/CC Meeting Date: 09/04/2012
Prepared by: Heidi Aten, (909) 384-5122
Dept: City Manager Ward(s): All
Subject:
Resolution of the Mayor and Common Council of the City of San Bernardino Authorizing the
City Manager to Execute a Master Services Memorandum of Understanding with the Water
Department for Provision of City Services for Fiscal Year 2012/2013.
Financial Impact:
The reimbursement amount to the City from the Water Deparment for various support services is
$5 Million.
Motion: Adopt the Resolution.
Synopsis of Previous Council Action:
1997 through 2011-Resolutions are adopted annually authorizing Master Services
Memorandums of Understanding with the Water Department for the provision of City Services.
Background:
Each year, the Water Department and the City of San Bernardino enter into a Master Services
Memorandum of Understanding(MOU), for the City to provide various support services for the
water and sewer treatment operations. These services include administrative services provided
by the Equal Employment Officer, City Attorney's office, Civil Service Commission, Human
Resources, City Finance,the Employee Assistance Program,Rideshare Coordinator, Information
Technology,and Police and Fire services.
The FY 2012/2013 Master Services Memorandum of Understanding was developed by the City
Manager's office and expires on June 30,2013, unless terminated by either party at least thirty
(30)days prior to July 1, 2013.
City Attorney Review:
Supnortine Documents:
reso 2026 (PDF)
MSA-MOU 2026 (PDF)
BOWC MSA IT CONTRACT 2012-13 (DOC)
i
a
Updated:8/30/2012 by Jolena E.Grider Page 1
8.9:1 '
RESOLUTION NO.
1
2 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF
SAN BERNARDINO AUTHORIZING THE ,CITY MANAGER TO EXECUTE A
3 MASTER SERVICES MEMORANDUM OF UNDERSTANDING WITH THE WATER
DEPARTMENT FOR PROVISION OF CITY SERVICES FOR FISCAL YEAR
4 201212013.
5 BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE
6 CITY OF SAN BERNARDINO AS FOLLOWS:
7 Whereas, the City of San Bernardino (City) provides certain services to the Water
8 Department(Department)for which the Department compensates the City; and
9 WHEREAS, it is the desire of the City and the Department to enter into a E
10 0
Memorandum of Understanding to memorialize these services; o
11 m
12 NOW THEREFORE BE IT RESOLVED BY THE MAYOR AND COMMON
13 COUNCIL AS FOLLOWS: o
N
14 SECTION 1. The Master Services Memorandum of Understanding between the City
15 .0
and the Department for FY 2012/2013, attached and incorporated herein as Exhibit "A", A
16 rc
which sets forth the services that are to be provided by the City to the Department and the 0
17 $
compensation to be paid therefore,is hereby approved. C
18 m
19 SECTION 2. The City Manager is hereby authorized and directed to execute the m
E
20 Master Services Memorandum of Understanding.
21 a
SECTION 3. The implementation date of the Master Services Memorandum of
22
Understanding for the FY 2012-2013 is July 1, 2012 to June 30, 2013; therefore, any actions
23
24 previously taken by the City and/or the Department implementing this agreement between
25 July 1,2012,and the date that this Resolution is adopted are hereby ratified.
26 SECTION 4. The authorization to execute the agreement is rescinded if it is not
27 executed and returned to the Office of the City Clerk within ninety (90) days following the
28 effective date of this Resolution.
Packet Pg. 62
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RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF
1 SAN BERNARDINO AUTHORIZING THE CITY MANAGER TO EXECUTE A
2 MASTER SERVICES MEMORANDUM OF UNDERSTANDING WITH THE WATER
DEPARTMENT FOR PROVISION OF CITY SERVICES FOR FISCAL YEAR
3 2012/2013.
4 I HEREBY CERTIFY that the foregoing Resolution was duly adopted by the Mayor
5 and Common Council of the City of San Bernardino at a meeting
6 thereof, held on the_day of . 2012,by the following vote, to wit:
7
a
8 Council Members: AYES NAYS ABSTAIN ABSENT Co
9 MARQUEZ E
10 t
JENKINS o
— m
11 °
VALDIVIA d
12
13 SHORETT —
0
14 KELLEY —
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15 JOHNSON
0
16 MCCAMMACK
17 N
N
18
d
Georgeann Hanna, City Clerk
19
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20 The foregoing resolution is hereby approved this day of .2012.
21 a
22
23 Patrick J. Morris,Mayor
24
Approved as to for
25 JAMES F. PEN,
26 City Attorney
27 By:
28
Packet Pg. 63
8.6.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
i
1 THIS MEMORANDUM OF UNDERSTANDING is made and entered into by and
2 between the City of San Bernardino, a charter city (City), and the Board of Water
3
Commissioners of the City of San Bernardino (Board), who agree that the City shall provide
4
5 services to the City of San Bernardino Municipal Water Department (Department), for which
6 the Board will compensate City as follows:
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7 1. SUPPORT SERVICES. The City shall provide to the City of San Bernardino �
8 m
Municipal Water Department (Department) the services of its City departments in support of
m
9 Department operations. These services to be provided from the City include the following: o CL
10
11 A. General administrative and legislative support Includes the ;
12 Mayor, City Council, City Clerk, City Manager and General Government Services. N
13 B. Human Resources/Civil ServicegEqual Em
plovment Officer.N
0
14 Typical services of the Chief Examiner and Civil Service include, but are not limited to, o
15 testing, certification of eligible employees for outside recruitment and promotions, testing T
N
16 standards for positions in the Department, and administrative hearings on discharges and
17 reductions in rank or compensation. Typical services of Human Resources include, but are E
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18 not limited to, conducting outside recruitments; administering employee health, dental, vision,
19 and life insurance programs; approving job descriptions, minimum qualifications,
20 administering the Public Employees Retirement System contract and providing the services of
21 the Equal Employment Officer. Department shall also pay to City the actual costs of
22 recruitment related advertising that is requested by the Department.
23 C. Financial/Treasury Services. Typical financial treasury services
24 include, but are not limited to, banking, investments, deferred compensation program,
25 Comprehensive Annual Financial Report.
26
27
28 Packet Pg. 64
8.B.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
1 D. Attomey/Legal Services. The City Attorney shall act as
2 General Counsel to the Department and perform all of the Department's legal work. The City
3 Attorney shall assign sufficient staff to perform the legal services needed by the Department,
4 and such services shall be given priority.
5 i. Outside Counsel. The parties contemplate the continued need
6 for the Department to utilize services of outside special counsel,
particularly in water rights matters. The City Attorney and the
8 Department shall jointly determine when the services of outside d
E
9 counsel are required. The Department shall consult with and o
m
obtain approval of the City Attorney prior to the employment of °
10
outside counsel, and prior to assignment of matters to outside ;
11
counsel. The Department shall provide the City Attorney with o
12 w
copies of any agreements that engage outside counsel and
13 0
ensure that such counsel keep the City Attorney informed of its
14
15 work and provide the City Attorney copies of any and all a
correspondence and documents filed in any court on g
16
Department matters. m
17 E
ii. Bankruptcy Counsel. The Department will pay its pro-rata
18 share of bankruptcy counsel's fees, upon recommendation of
19 City Attorney and approval by the Department's General
20 Manager.
21 iii. Support Staff. In connection with providing the foregoing
22 services, the City Attorney's office will provide sufficient
23 secretarial,paralegal and investigator support services.
24 iv. Data to be Furnished to the City Attomey. The following has
25 been and will continue to be famished by the Department to the
26
27
28 Packet Pg.65
a.B.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
1 City Attorney: All records and information pertaining to legal
2 requirements of the Department, including any back-up
3 materials, applicable regulations, correspondence, preliminary
4 drafts of agreements, if any, and any other material pertaining to
5 the Department necessary for the performance of legal services.
6 E. Police and Fire Safety Services. The City shall provide to
7 Department all safety-related services. Typical services shall include, but are not limited to,
$ police patrol,fire rescue and emergency response, and haanat services. `m
E
F. Compensation. The annual costs for these support services shall o
9 d
10 be based in part on the Full Cost Allocation Plan, compiled in accordance with Generally °
11
Accepted Accounting Principles and also based on many of the methods of indirect cost 3:.
allocation as defined by the Federal Office of Management and Budget's (OMB) Circular A- c
12
87. The allocated costs were calculated in part based on the "best available data and
13 0
methodology at this time." The City and Department staff have agreed to continue meeting to w
14
15 further refine both the data and methodology and make any adjustments needed in future
years. For FY 2012-13 the reimbursement rate for services is$3,261,400. f°
16 g
2. RIGHT—OF—WAY RENTAL FEE. This is a fee calculated and charged on m
17 water underground infrastructure in the City's right-of-way area. A standard method was
18 used to calculate the value of the public right-of-way and an inventory of the space occupied
19 was computed. From this data, a rental fee was established. For FY 2012-13, the fee is
20 $592,400.
21 3. DIRECT BILLED CONTRACTS. Services provided from City Internal
22 Service Funds and Special Revenue Funds are not part of the Full Cost Allocation Plan and
23
therefore are provided to the Department on a fee-for-service basis. The services to be
24
25 provided on fee-for-service contracts include:
26
27
28 Packet Pg. 66
a.B.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
A. EMPLOYEE ASSISTANCE PROGRAM Department shall
1
2 pay to City the $650 per month for the Employee Assistance Program. Department shall also
3 pay to City a flat annual fee of$2,200 for its proportionate share of the administrative costs of
4 the Employee Assistance Program(total of$10,000 for FY 2012-13).
5 B. RIDESHARE COORDINATOR. Department shall pay to City
6 a flat annual fee $5,200 for FY 2012-13 for the services of its Rideshare Coordinator, who a
7 2.
8 shall provide services to Department employees as required by the Air Quality Management a
E
9 District(AQMD)including, but not limited to: m
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10 i. Developing, updating and implementing a Trip Reduction Plan and 3
11 complying with all other AQMD Regulation requirements, o
12 including the provision of trip reduction incentives for Department
m
13 employees; N
14 ii. P 0
Promoting the Trip Reduction Plan and rideshare activities, and �
15 tracking and documenting employee participation; and N
f
16 iii. Acting as a liaison with AQMD and attending all training, meetings
m
17 and workshops as required by AQMD. E
18 C. CALL CENTER. Department shall pay for participation in the x
a
19 San Bernardino Direct Call Center program herein referenced as (SB Direct). The SB Direct
20 program is a central, city-wide `response-center" that is designed to act as a"one-stop-shop"
21 for all non-emergency requests for information or for service and accept concerns/suggestions.
22
23 The Office of the City Manager oversees the provision of services. In connection with
24 providing the foregoing services, the Office of the City Manager will provide an office
25 assistant to help in the operation of the program. The Department will pay to the City a flat
26 rate of$28,230 for FY 2012-13. If the City elects to discontinue the SB Direct Program, the
27
28 Packet Pg. 67
8.B.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
Department will not be obligated to pay this cost in the year following termination of the
1
2 program.
3 D. TELEPHONE SERVICES. The Department shall pay to the
4 City for the use of City's telephone system as follows:
5
6 i. Actual monthly telephone charges attributable to the active,
validated ports assigned to the Water Department, Water Yards, y
7 f
Water Reclamation Plant and RIX Plant. c
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ii. A proportionate share of the fixed costs of operations, debt rs
9 c
retirementisystem hardware, and leased lines, based upon the o
10 iu
portion of total active, validated telephone ports assigned to Water
11 Department, Water Yards, Water Reclamation Plant and RIX Plant.
0
12 iii. For FY 2012-13 the estimated amount to be paid for the above
0
13 items is$126,400. N
14
iv. As approved in the Telephone Equipment MOU dated January 24, f
15 2011, (Resolution No. 2011-18)the Department fully purchased the
16 telephone switch
ep upgrade in the amount of$400,000 and the City d
17 E
agreed upon share is $220,000 (55%) which the City is to pay the
1s Department $44,000 on or before January 30, for a term of five Q
19 years with the first payment due by January 30, 2012 and the final
20 payment due by January 30,2016.
21 E. WORKERS' COMPENSATION ADMINISTRATION
22 Department shall pay to City for the administration of its Workers' Compensation Program its
23 proportionate share of the budgeted cost of administration based upon budgeted payroll costs,
24 provided that the Department provides to the City the budget figures for payroll within a
25 reasonable time after Department's budget is adopted. For any year in which payroll figures
26
27
28 Packet Pg. 68
e.s.z
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
1 are not made available to the City in a timely fashion, the proportionate share shall be the
2 same as that used for the prior year. For fiscal year 2012-13, the proportionate share shall be
3 twenty percent (20%). In addition,the Department will reimburse the City for the actual costs
4 paid on Department claims. For FY 2012-13 the estimated amount to be paid is$412,000.
F. INFORMATION TECHNOLOGY (ITI. The City Manager's
5
Office or IT Director will act as a private contractor to provide some of the Department's IT-
6
7 a
related services (as outlined in Attachment 1), at a cost of$262,000 for FY 2012-13.
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8 G. LEASE AGREEMENT. The lease agreement between the City E
t:
9 and Department, which provides for the Department's use of 12,886 square feet of office o
10 space on the 5" floor of City Hall and 1030 square feet on the second floor of City Hall,
I1
expired on March 31,2012. The Department is paying rental on a month-to-month basis, with N
12 N
13 monthly payments of$14,818.84. The Department will pay the City $177,826 for 12 months N
0
N
14 of rental in advance for FY 2012-13. All other terms and conditions of the September 9, D
0
2
15 2002, lease agreement remain in full effect. 4
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16 4. TERM. This Memorandum of Understanding shall terminate as of June 30, m
17 E
2013 unless terminated by either party at least thirty (30)days prior to July 1,2013. m
18
19
20
21
22
23
24
25
26
27
28 Paeket Pg. 69
6.B.2
Exhibit A
MASTER SERVICES
MEMORANDUM OF UNDERSTANDING
1 By and between the City of San Bernardino and the Board of Water Commissioners of the
2 City of San Bernardino for the provision of City services for Fiscal Year 2012/2013.
3
4
BOARD OF WATER COMMISSIONERS
5 OF THE CITY OF SAN BERNARDINO
6
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7 Date: �
Tom Callicott, resident d
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9 0
Robin L. O ama, ecretary o
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12 CITY OF SAN BERNARDINO N
13 O
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14 Date:
Andrea Travis-Mi er, 0
15 Acting City Manager
y
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17 E
Approved as to Fo ATTEST: t
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18 a
19
20 James F. Pe an, City Attorney Georgeann Hanna, City Clerk
21
22
23
24
25
26
27
28 Packet Pg. 70
8.B.2
Attachment 1
INFORMATION TECHNOLOGY CONTRACT SERVICES
FISCAL YEAR 201212013
This document details the services Information Technology proposes to provide to the Water
Department during Fiscal Year 201212013 at a contract price of$522,267.
Office Automation
• Provide technical assistance for Water Department office automation servers and domain
controllers
• Provide use of the City's file,anti-virus, anti-spam and email servers and processes.
• Create, delete, and alter network accounts, scripts, and user folders on the City office N
automation server as required. M
• Create,delete, set security and alter email, public folders and mailboxes. v
E
GIS a
a
0
• Provide access to County Assessor data through the parcel layer.
• Provide access to year 2000 census data with extrapolations through 2013 ;
• Provide access to appropriate GIS layers.
• Provide assistance to Water GIS personnel. N
• Provide access to all personnel(not just GIS staff)to the City's web based GIS.
• Provide access to any ESRI software and software licenses provided and specified by the o
City's Enterprise License Agreement(ELA)with ESRl. Provide ELA management as D
provided by the City's ESRI ELA Memorandum of Understanding Internal Usage
Agreement. a
N
Public Web Site E
L
U
• Provide web site hosting on the City web server. i
• Facilitate direct update-access to Water Department content on the City web server a
through the Civica Content Management System (CMS).
• Provide Civica CMS user training.
• Publish web site content provided by the Water Department to the City web server.
• Provide web server administrative services including performance monitoring,system
tuning,system security, and installation of server software upgrades and service packs.
• Maintain sbcitywater.org domain name system service.
Intranet(Internal) Web Site
• Provide access to the City's Intranet web site content.
Packet Pg.71
Attachment 1
• Host Water Department content designated internal use only on the City's Intranet server.
(Examples: policies and procedures,standard forms,employee benefit information,etc.)
This content will be accessible to all employees,but not the public.
• Facilitate direct update-access to Water Department content on the City's Intranet web site
through the Civica Content Management System(CMS).
• Provide online how-to procedural documentation of Office products. (Examples: How to
use OWA,how to create and use Personal Folders, how to find a particular file on your
PC, how to identify spam,what should I do when I get a virus, quick tutorial on Word 2007,
Outlook 2007,etc.)
Network
• Provide access to the City's TCP/IP network via digital spread spectrum radio bridges. N
• Provide access to the Internet via the City's recently upgraded higher-speed connection.
• Set up and maintain Internet access accounts to facilitate web browsing by authorized d
individuals. E
• Provide secure inbound and outbound Internet mail service using the SMTP protocol. a
• Design,configure, install and maintain WAN network links utilizing digital spread spectrum
radio bridges, fiber gigabit links and switched frame relay. R
• Provide assistance in designing,configuring,installing and maintaining all components of
the City's network infrastructure.
• Provide access to the City's intranet utilizing the City's high-speed switched gigabit N
Ethernet backbone.
• Administer 2 Unix-based firewalls that provide security to the City's network and Internet N
connection and also provide virus filtering on all protocols. D
• Provide DNS naming service, including name registration and name server management. 0
• Administer maintenance and service contracts for SBC Inlemetworking, SBC, NPA a
Computers Inc., CMx,Accent Computers, Secure Computing and Hewlett
Packard/Compaq Inc.
• Provide and maintain authorized access to the City's local network through a secure web E
based Remote access system and standards-based VPN.
• Install, maintain and troubleshoot Cat Ve UTP cable plant including cables,jacks,wall a
plates and punch down assemblies. (Major cabling projects,drilling, or new conduit work
may be subcontracted, and would represent a cost to Water).
• Provide for'first-defense'anti-spam protection at the firewall level.
• Provide server level support for Optispool/Optiview applications.
Permit Tracking
• Provide access to the Aocela Permits+system.
• Perform server administrative services including performance monitoring,system tuning,
and installation of software upgrades and patches.
• Act as technical liaison to the software vendor in resolving problems.
Packet Pg. 72
8.B.2
Attachment I
City Business System (Linus)
• Provide access to County Assessor parcel information.
Operations
• Perform daily backups(Monday—Friday)of Sungard application data,Athena
(Laserfiche),Triton(HRIRemittance), WUServer,and office automation servers.
• Perform weekly, monthly, and year-end full system backups of Sungard,Athena
(Laserriche), Triton (HRIRemiffance),WUServer, and office automation servers.
• The IT Division is not responsible for backing up data that is not saved to these
aforementioned servers. a
• Provide offsite storage for selected weekly, monthly and year-end full system backups in a
secure off-site media storage facility.
• Provide backup media and related supplies. E
• Maintain tape library. Q
• Retrieve off-site tapes and restore data as required. o
• Ship equipment to vendors for repair,
i
• On-site business-hours support from 6:00 AM to 5:30 PM, Monday through Thursday,and
6:00 AM to 4:30 PM on Fridays. N
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Packet Pg. 73
'8.ta.2
Attachment 1
Other
• Provide support and guidance for Business Continuity/Disaster management plan.
• Provide training and guidance to Water Department BSG staff.
• IT representative attendance at department meetings (agenda setting/debriefing, WTC,
Web site committee) as requested and/or possible.
• Review&sign off of requests for technology purchases, monitoring for department-wide
compatibility and standardization.
• Keep the Water Department informed of City technology projects of interest.
• Develop simple Microsoft Access and Visual Basic applications.
• Administer Business Continuity/Disaster Management plan for mission-critical systems.
• Develop tools for management to more easily access reports and data from systems.
• Manage catalog of all applications, systems and databases that identifies assets available <
to management.
• Manage and coordinate technology projects. v
• Attend training provided by systems vendors and provide follow-up training to Water
Department staff. v
0
Notes: The following notes represent information that may have an impact on Water and/or reminders of topics that a
have been brought up from a technology perspective for consideration in planning for the future.
• A technology replacement fund should be considered(is.major server hardware and software o
upgrades, network upgrades, PC replacements, printers,etc.)
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• Additional Civica licensing has been acquired for Intranet Development. Water may wish to review N
this option for internal needs. o
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Packet Pg. 74
8.B.3
Attachment t
INFORMATION TECHNOLOGY CONTRACT SERVICES
FISCAL YEAR 201212013
This document details the services Information Technology proposes to provide to the Water
Department during Fiscal Year 201212013 at a contract price of$522,267.
Office Automation
• Provide technical assistance for Water Department office automation servers and domain m
controllers
• Provide use of the City's file, anti-virus, anti-spam and email servers and processes. m
• Create,delete, and alter network accounts,scripts, and user folders on the City office E
automation server as required. a
• Create,delete, set security and alter email, public folders and mailboxes. o
d
GIS ;
• Provide access to County Assessor data through the parcel layer. N
• Provide access to year 2000 census data with extrapolations through 2013 M
• Provide access to appropriate GIS layers. N
• Provide assistance to Water GIS personnel. o
• Provide access to all personnel (not just GIS staff)to the City's web based GIS.
• Provide access to any ESRI software and software licenses provided and specified by the a
City's Enterprise License Agreement(ELA)with ESRI. Provide ELA management as
provided by the City's ESRI ELA Memorandum of Understanding Internal Usage o
Agreement.
a
N
Public Web Site u
0
• Provide web site hosting on the City web server. m
• Facilitate direct update-access to Water Department content on the City web server v
through the Civica Content Management System(CMS). E
• Provide Civica CMS user training.
• Publish web site content provided by the Water Department to the City web server.
• Provide web server administrative services including performance monitoring,system
tuning,system security, and installation of server software upgrades and service packs.
• Maintain sbcitywater.org domain name system service.
Intranet(Internal)Web Site
• Provide access to the City's Intranet web site content.
r
Packet Pg. 75
F8 B.3
Attachment 1
• Host Water Department content designated internal use only on the City's Intranet server.
(Examples: policies and procedures, standard forms, employee benefit information, etc.)
This content will be accessible to all employees, but not the public.
• Facilitate direct update-access to Water Department content on the City's Intranet web site
through the Civica Content Management System(CMS).
• Provide online how-to procedural documentation of Office products. (Examples: How to
use OWA, how to create and use Personal Folders, how to find a particular file on your
PC, how to identify spam, what should I do when I get a virus,quick tutorial on Word 2007,
Outlook 2007,etc.)
a
N
Network
• Provide access to the City's TCP/IP network via digital spread spectrum radio bridges. E
Provide access to the Internet via the City's recently upgraded higher-speed connection. v
• Set up and maintain Internet access accounts to facilitate web browsing by authorized o
individuals.
m
• Provide secure inbound and outbound Internet mail service using the SMTP protocol.
• Design, configure, install and maintain WAN network links utilizing digital spread spectrum o
radio bridges, fiber gigabit links and switched frame relay. H
Provide assistance in designing, configuring, installing and maintaining all components of M
the City's network infrastructure. H
• Provide access to the City's intanet utilizing the City's high-speed switched gigabit o
Ethernet backbone.
• Administer 2 Unix-based firewalls that provide security to the City's network and Internet Q
connection and also provide virus filtering on all protocols. z
• Provide DNS naming service, including name registration and name server management. 0
• Administer maintenance and service contracts for SBC Internetworking, SBC, NPA
Computers Inc., Citrix,Accent Computers, Secure Computing and Hewlett a
Packard/Compaq Inc.
• Provide and maintain authorized access to the City's local network through a secure web
based Remote access system and standards-based VPN. 0
• Install, maintain and troubleshoot Cat Ve UTP cable plant including cables,jacks,wall m
plates and punch down assemblies. (Major cabling projects, drilling,or new conduit work
may be subcontracted, and would represent a cost to Water). E
L
• Provide for'first-defense' anti-spam protection at the firewall level.
• Provide server level support for Optispool/Optiview applications. c
Permit Tracking
• Provide access to the Accela Permits+system.
• Perform server administrative services including performance monitoring, system tuning,
and installation of software upgrades and patches.
• Act as technical liaison to the software vendor in resolving problems.
Packet Pg. 76
Attachment 1
City Business System(Linus)
Provide access to County Assessor parcel information.
Operations
• Perform daily backups (Monday—Friday)of Sungard application data, Athena
(Laserfiche), Triton (HR/Remittance),WUServer, and office automation servers.
• Perform weekly, monthly, and year-end full system backups of Sungard, Athena ti
(Laserfiche), Triton (HR/RemiUance),WUServer, and office automation servers.
• The IT Division is not responsible for backing up data that is not saved to these v
aforementioned servers. E
r
• Provide offsite storage for selected weekly, monthly and yearend full system backups in a a
secure off-site media storage facility. o
• Provide backup media and related supplies. a
• Maintain tape library. ;
• Retrieve off-site tapes and restore data as required.
• Ship equipment to vendors for repair. H
• On-site business-hours support from 6:00 AM to 5:30 PM, Monday through Thursday, and
6:00 AM to 4:30 PM on Fridays. N
S
N
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K
H
Z
O
U
H
Q
N
U
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v
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3
Packet Pg. 77
8iB.3
Attachment 1
Other
• Provide support and guidance for Business Continuity/Disaster management plan.
• Provide training and guidance to Water Department BSG staff.
• IT representative attendance at department meetings(agenda setting/debriefing, WTC,
Web site committee) as requested and/or possible.
• Review&sign-off of requests for technology purchases, monitoring for department-wide
compatibility and standardization.
• Keep the Water Department informed of City technology projects of interest.
• Develop simple Microsoft Access and Visual Basic applications.
• Administer Business Continuity/Disaster Management plan for mission-critical systems.
• Develop tools for management to more easily access reports and data from systems. E
• Manage catalog of all applications, systems and databases that identifies assets available
to management. a
• Manage and coordinate technology projects. °
• Attend training provided by systems vendors and provide follow-up training to Water
Department staff.
�o
N
Notes: The following notes represent information that may have an impact on Water and/or reminders of topics that
have been brought up from a technology perspective for consideration in planning for the future. M
N
• A technology replacement fund should be considered(i.e.major server hardware and software o
upgrades,network upgrades, PC replacements, printers,etc.)
U
Additional Civics licensing has been acquired for Intranet Development. Water may wish to review
this option for internal needs. z
0
U
U
O
m
c
d
E
s
u
m
Q
a
Packet Pg. 78