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SUBJECT:
City of San Bernardino
INTEROFFICE MEMORANDUM
OR ' I"\f " ~ L
Personnel Committee j U i i .1{
Edward S. Raya, Director of Human Resources ,~
MIS Staffing
TO:
FROM:
DATE:
August 22, 2000
COPIES:
Fred Wilson, City Administrator
The Master services Agreement between the City and the Water Department includes the addition
of a Computer Operator assigned to the MIS Department. All requests for additional staff must be
approved by the Personnel Committee, and as such this item is being submitted for the
committee's review and approval
Back2round
Analysis of the Water Department's service request and calls for service have resulted in the
determination that response times need to improve, and after a year of experience with the new
utility billing system that greater flexibility in work hours is needed to avoid disruption to Water
operations during peak usage, The addition of a Computer Operator as a support technician has
been concluded to be of greater benefit to the Water Department operation than materials,
operations, and training expenses,
The addition of a flex schedule technician is expected to:
. Enhance response time to user issues at the desktop level
. Provide for a swing or graveyard shift to accommodate Water needs during non-
business hours without incurring overtime costs
. To provide for existing system backups during non-business hours and backup of the
XBMS system.
. Enhance Water support to include a daily walk through by a desktop support
technician at all 3 Water operations physical locations; WRP, Water Yards, and City
Hall 5"' floor and at hours most convenient to each shift
. Provide graveyard or swing shift support for purposes of software upgrades, special
report printing, and other needs that arise and that are best suited to off-hours
processing to prevent degradation of Water systems during peak usage
MIS will coordinate with Water to determine the best timeframe to have a technician on site on a
regular basis to meet all of Water's off-hours operating needs.
Recommendation
Approve the addition of a (I) Computer Operator, Range 3355, $2,608 -$3,170 and authorize
staff to conduct a recruitment for this position.
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