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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
Date: April 3, 2001
OR;:::::;IL
Subject: RESOLUTION
AUTHORIZING A MAINTENANCE
CONTRACT WITH MBS/CONNECTING
POINT FOR MAINTENANCE OF THE
CITY'S COMPUTER AND
NETWORKING HARDWARE AND
OPERATING SYSTEM SOFTWARE
From: JANIS INGELS,
I.S. DIRECTOR
Dept: ADMIN/INFORMATION
SERVICES DIVISION
M/CC Meeting Date:
June 4, 2001
Synopsis of Previous Council Action:
Resolution 2000-224 - Approved the purchase of an annual maintenance contract with
MBSIConnecting Point for computer and network hardware, and system software
between the City of San Bernardino and Compaq Computer Support (represented by
MBSIConnecting Point). The resolution provided for 2 single year renewal options
contingent upon funding being approved in the City's budget.
Recommended Motion:
Adopt resolution.
Contact person: JANIS INGELS
phnnA' 384-5947
Supporting data attached: Staff Reoort Ward:
FUNDING REQUIREMENTS: Amount: $131,378.54
Source: (Acct. No.)
679-251-5172
(Ar..cl n~~r.riptinn) MAintp,n::Ilnl":p ~nntr::lr:h::
Finance:~~~~L
Council Notes:
lID. 1.7
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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
Staff Report
Subject:
Resolution of the Mayor and Common Council of the City of San Bernardino authorizing a
Fiscal Year 2001/2002 maintenance contract with MBS/Connecting Point for maintenance of the
City's computer and networking hardware and operating system software.
Background:
On August 17,1998, the Council approved a Fiscal Year 98/99 agreement with Sento, Inc. (a
certified Compaq reseller that has changed its name to CA TO Inc. and now is MBS/Connecting
Point) to provide maintenance for the City's computer and network hardware as well as system
software.
This is a critical agreement due to 24 hours per day, 7 days per week coverage necessary for
Public Safety dispatching systems.
This contract is for the entire Fiscal Year 2001/2002.
MBS/Connecting Point, although headquartered in Utah, has a local office in Upland. Their
technicians are dispatched from Rancho Cucamonga and Riverside. The actual technicians are
the same Digital Equipment Corporation technicians who have provided service to the City's
major servers and network infrastructure for the last 10 years.
Financial Impact:
The annual maintenance costs for the Fiscal Year 2001/2001 are $131,378.54. This is an
increase of$I,934.70 over the 2000/2001 fiscal year. The increase is due to an increase in the
amount of covered hardware on the contract. This amount was included in I.S. chargebacks to
all departments, and budgeted in I.S. account #679-251-5172.
Recommendation:
Adopt resolution.
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RESOLUTION NO.
RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE
CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 2001/2002
MAINTENANCE CONTRACT WITH MBS/CONNECTING POINT (FORMERLY
CATG) FOR MAINTENANCE OF THE CITY'S COMPUTER AND
NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE.
BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE
CITY OF SAN BERNARDINO AS FOLLOWS:
SECTION I: That MBS/Connecting Point IS the selected source for
maintenance of the City's computer and network hardware and operating system
software. Pursuant to this determination, the Purchasing Manager is hereby authorized
to issue an Annual Purchase Order and Service Agreement (a copy of which is
attached hereto as Exhibit "A" and incorporated in full herein) to MBS/Connecting
Point in an amount not to exceed $131,378.54 for Fiscal Year 2001/2002 for
maintenance of the City's computer and network hardware and operating system
software.
SECTION 2: The authorization to execute the above referenced agree-
ment order is rescinded ifit is not executed within sixty (60) days of the passage
of this resolution.
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RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF
SAN BERNARDINO AUTHORIZING A FISCAL YEAR 2001/2002
MAINTENANCE CONTRACT WITH MBS/CONNECTING POINT FOR
ANNUAL MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING
HARDWARE AND OPERATING SYSTEM SOFTWARE.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by
the Mayor and Common Council of the City of San Bernardino at a
meeting thereof, held on the
day of
,2001, by the
8 following vote, to wit:
Council Members
Aves
Navs
Abstain
Absent
ESTRADA
LIEN
McGINNIS
SCHNETZ
SUAREZ
16 ANDERSON
17
18
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28
McCAMMACK
Rachel G. Clark, City Clerk
The foregoing resolution is hereby approved this
day of
,2001.
Judith Valles, Mayor
City of San Bernardino
Approved as to form and legal content:
James F. Penman, City Attorney
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12:45 APR 30. 2001 TO: LARRY MARTIN
FR: RICK GE"MAR
.35h3 PAGF: 2/5
COMPAQ
DECservicelBASIC
Revised 9i98
Product Description
DECservice and BASIC Service provide on-site hardware support.
Agreement
This Service Description, together with (a) the Compaq Equipment Corporation U.S. Standard Terms and
C'.onditions or U.S. Setvices Terms and Conditions and (b) the duly executed Service Agreement constitute the
entire agreement ("Agreement") between the parties with respect to ils subject matter.
Term
This Agreement is effective for an Initial Term of one (1) year from the Commencement Date specified in the
anached Service Agreement. Thereafter, it may be cancelled by either party upun thirty (30) days written notice.
Prices
Prices for Services may be adjusted by COMPAQ after the Initial Term upon ninety (90) days written notice.
Geographic Availability
This service is available in the United States. Additional travel charges may be applicable in Alaska and Hawaii
Eligibility
Equipment is eligible for this service provided it is in good operating condition and COMPAQ's serviceability
requirements and site environmental conditions are met Any equipment repairs andlor adjustments COMPAQ
determines are necessary in order to meet this eligibility will be made at
COMPAQ's Per Call rates, and Terms and Conditions then in effect.
COMPAQ Responsiblllties
BASIC Service
Remedial MaintentDU:e
Remedial hardware maintenance will be performed on-site during the standard hours of coverage. COMPAQ
will automatically activate an accelerated back-up plan to involve the necessary technical resources should some
extraordinary problem cause repairs to exceed predetermined time Iimils.
Preventive Maintenance
Scheduled preventive maintenance (if applicable) is provided during the standard hours of coverage in
accordance with equipment standards specified by COMPAQ.
Field Change Orden (FCOs)
COMPAQ will install all applicable FCOs, which in COMPAQ's opinion are required to ensure proper machine
operation, during the standard hours of coverage.
Labor and Materials
COMPAQ will provide all labor and materials.
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12:45 APR 30. 2001 TO: LARRY MARTIN
FR: RICK GFMAR
.3563 PAGE": 3/5
Parts
Replacement parts may be new or refurbished. Replaced parts become the
property of COMPAQ.
Service Representative
A designated sen.ice representative (if applicable) is assigned to each account to monitor the equipment's
performance and service history.
Site Management Guide
A Site Management Guide (if applicable), containing schedules, procedures, and logs used for recording and
evaluating aU information pertinent to the operation and care of the equipment, is pr",ided to Purchaser.
Predictive T oolslRemote Diagnosis
COMPAQ may provide predictive service tools on applicable COMPAQ systems. COMPAQ may utilize
remote diagnosis on those systems which feature remote diagnosis capability.
Response Time
COMPAQ will respond to a caU for remedial hardware service. made during the contracted hours of coverage,
on a priority basis over Per C...ll Service request,. Typical response time is next business day.
Standard Coverage
On-site hardware coverage is 8:00 a.m. to 5:00 p.m., Monday through Friday, exceptlocaUy observed
COJ\,lP AQ holidays.
Zone Charges
Equipment located beyond one hundred (100) miles from a designated COMPAQ office is subject to Zone
Charge Uplifts as specifted in the Price List.
DECservice
In addition to the setvices in BASIC service shown above, the following additional services will be performed:
Remedial Maintenance
Remedial Maintenance will be performed continuously until the problem is resolved.
Preventive Maintenance
Preventive Maintenance started within the contracted hours of coverage will continue for up to three (3) hours
after the contracted hours of coverage.
Field Change Orden (FCOs)
FCO installation started within the contracted hours of coverage will continue for up to three (3) hours after the
coniracted hours of coverage. .
Response Time
COMPAQ will respond to a call for remedial hardware service as follows:
Road Miles from
Designated
COMPAQ Office
Standard Response
for AU DECservice
Coverage
Uplift to
2 hour
Response
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12:46 APR 30. 2001 TO: LARRY MARTIN
FR: RICK GEMAR
.3563 PAGE: 4/5
0-50
51-100
101-200
20 I and beyond
4hr
4hr
8hr
]6 hr
Available
~OT available
NOT available
~OT 3I1ailable
Optional Coverage
DECservice is 3I1ailable up to 24 hours per day, 7 days per week, including holidays.
Purchaser wiU:
NotitY COMPAQ immediately of equipment malfunction.
Run any applicable Purchaser-runnable diagnostics prior to nolil)ing COMPAQ of an equipment malfunction.
Allow COl'v1P AQ personnel fuU and unconditional access to all equipment and software. If security reslrictions
apply to any or aU Purchaser systems to be supported by the Agreement, the Purchaser may be required to
assume additional responsibilities for maintaining the equipment and/or software.
NotitY COMPAQ of any potential safety or health hazards that may exist at the site, as well as pro,ide andlor
recommend safety procedures to be followed while at the site.
Pro,ide at no charge to COMPAQ a reasonably secure work space and storage facilities, supplies and scratch
media (including spare tapes and disk packs) as required, and full and unrestricted access to all communications
facilities.
Maintain a current backup copy of the operating system and other applicable software programs and data.
Have a Purchaser authorized employee present during service.
Maintain site conditions within the common environmental range of all system devices (and media) as specified
by COMPAQ.
Provide and bear the cost of COMPAQ-specified moderns andlor data sets, when required for systems having
remote diagnosi<l service. These devices will be connected to a dedicated direct-distance-dialing (voice-grade)
telephone line, provided and paid for by the Purchaser.
DECompatible Service
For the servicing of equipment not manufactured or supplied by COMPAQ, the following applies:
Purchaser may be requIred tofurnish at no charge to COMPAQ:
(a) such diagnostic aids and test programs as may be developed or used by the original manufacturer or supplier
of the equipment in testing to verify that the equipment operates properly; and
(b) diagnostic and documentation updates that Purchaser receives for the equipment
AU such items furnished by Purchaser shall remain the property of Purchaser. Any Purchaser fumi<lhed items
in the possession of COMPAQ at the termination of this agreement will be returned to Purchaser in an "AS IS"
condition.
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FR: RICK GEMAR
.3563 PAGE: 5/5
Enhancements recommended to the Purchaser by the manufacturer, to improve reliability, maintainability andlor
safety of equipment, that are supplied to the Purchaser by the manufacturer at no cost to COMPAQ, shall be
installed by
COlVlP AQ as part of the sen.ice agreement when the affected options are part of the COMPAQ service
agreement
COMPAQ's installation or servicing of equipment not supplied by COMPAQ neither implies nor warrants the
equipment's compaubility with COMPAQ supplied equipment, or compliance with FCC regulations.
COMPAQ's installation or servicing of such equipment neither constitutes an endorsement of the equipment,
nor a grant of any license under any of COMPAQ's patents, copyrights, trademarks, or trade secrets.
Purchaser acknowledges that COMPAQ reserves the right to assign or subcontract to third parties certain
services set forth in this Service Description. If this assignment provision is inconsistent with any other term of
this Agreement, this provision will prevail.
Exclusions
The following maintenance setvices are not included under this Agreement:
Service outside of the contracted hours of coverage.
Services which in COMPAQ's opinion are required due to improper treatment or use of the equipment.
Sen.ices required due to unauthorized attempts by other than COMPAQ personnel to repair, maintain or modify
the equipment.
Setvices required due to causes external to the COMPAQ-maintained equipment
Reconfiguration of equipment
IndMdual hardware products that cannot, in COMPAQ's opinion, be properly repaired due to excessive wear or
deterioration. These products may be withdrawn from servioe upon ninety (90) days prior written notice, which
notice shall not be issued prior to the end of the first year of service.
If either party fails to perform ils obligations under this or any other agreement between the parties and such
failure continues for a period of thirty (30) days after written notice, the other party shaD have the right to
terminate this Agreement
EC-N041Z-76
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** FOR OFFICE USE ONLY - NOT A PUBLIC DOCUMENT **
RESOLUTION AGENDA ITEM TRACKING FORM
Meeting Date (Date Adopted): ~-4-o\ Item #
Vote: Ayes 1-'1 Nays..&
Change to motion to amend original documents:
'2,
Abstain
Resolution #
LCC\ -1-<\0
Absenro
-G-
Reso. # On Attachments: ~ Contract term:
Note on Resolution of Attachment stored separately: ==-
Direct City Clerk to (circle I): PUBLISH, POST, RECORD W/COUNTY
p(~
Date Sent to Mayor:
Date of Mayor's Signature:
Date of ClerklCDC Signature:
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Date Merno/Letter Sent 0 .
60 Day Reminder Letter Sent on 30th day:
90 Day Reminder Letter Sent on 45th day:
See Attached:
ed:
See Attached:
Request for Council Action & Staff Report Attached:
Updated Prior Resolutions (Other Than Below):
Updated CITY Personnel Folders (6413, 6429, 6433,10584,10585,12634):
Updated CDC Personnel Folders (5557):
Updated Traffic Folders (3985, 8234, 655, 92-389):
Copies Distributed to:
City Attorney /
Parks & Rec.
Code Compliance
Dev. SelVices
Police Public SelVices
Water
Notes:
NulllVold After: KJ O~_\ J '(-3 -OJ
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By: -
Reso. Log Updated:
Seal Impressed:
v
V
Date Returned: -
Yes ,/ No By
Yes No ." By
Yes No-L By
Yes No ~ By
Yes No_ By_
EDA
Finance ,,/'
MIS ,,/"
Others:
BEFORE FILING. REVIEW FORM TO ENSURE ANY NOTATIONS MADE HERE ARE TRANSFERRED TO THE
YEARLY RESOLUTION CHRONOLOGICAL LOG FOR FUTURE REFERENCE (Contract Term. etc.)
Ready to File: rn-r Date: ~
Revised 0 I 112/0 I