HomeMy WebLinkAbout2008-346
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RESOLUTION NO. 2008-346
RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY
OF SAN BERNARDINO AUTHORIZING THE CITY MANAGER TO EXECUTE
AMENDMENT NO. 18 TO THE AGREEMENT BETWEEN THE CITY AND CASA
RAMONA, INC. RELATING TO THE OPERATION OF A DROP-IN CENTER
LOCATED AT 1524 WEST 7TH STREET, SAN BERNARDINO, CALIFORNIA, TO
EXTEND THE TERM OF THE AGREEMENT FOR AN ADDITIONAL ONE YEAR
PERIOD AND RATIFYING ALL ACTION TAKEN BETWEEN JULY 1,2008 AND
THE APPROVAL OF THE RESOLUTION.
BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE
CITY OF SAN BERNARDINO AS FOLLOWS:
SECTION 1. The City Manger is hereby authorized and directed to execute on behalf
of said City Amendment No. 18 to the Agreement with Casa Ramona, Inc. relating to the
operation of a drop-in center located at 1524 West 7th Street, San Bernardino, California, to
extend the term of the Agreement for an additional one year period and ratifying all action
taken between July 1,2008 and the execution ofthe resolution. Amendment No. 18 is attached
hereto, marked Exhibit I, and incorporated herein by reference as fully as though set forth at
length. All other terms and conditions of the Agreement shall remain in full force and effect.
SECTION 2. The Agreement authorized by this resolution shall not take effect until
fully signed and executed by both parties. Neither party shall be obligated hereunder unless
and until the agreement is fully executed and no oral agreement relating thereto shali be
implied or authorized.
SECTION 3. The implementation date of Amendment No. 18 to the Agreement with
Casa Ramona is July 1, 2008; therefore, any action taken between July I, 2008 and the date that
this Resolution is adopted is hereby ratified.
SECTION 4. The authorization granted hereunder shall expire and be void and have
no further effect if both parties do not execute the agreement within sixty (60) days following
the effective date of the resolution.
2008-346
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A RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY
OF SAN BERNARDINO AUTHORIZING THE CITY MANAGER TO EXECUTE
AMENDMENT NO. 18 TO THE AGREEMENT BETWEEN THE CITY AND CASA
RAMONA, INC. RELATING TO THE OPERATION OF A DROP-IN CENTER
LOCATED AT 1524 WEST 7TH STREET, SAN BERNARDINO, CALIFORNIA, TO
EXTEND THE TERM OF THE AGREEMENT FOR AN ADDITIONAL ONE YEAR
PERIOD AND RATIFYING ALL ACTION TAKEN BETWEEN JULY 1, 2008 AND
mE DATE THAT mIS RESOLUTION IS ADOPTED.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor
and Common Council of the City of San Bernardino at a joint reg,,'ar meeting
thereof, held on the 2nd day of September , 2008 by the following vote, to
wit:
COUNCIL MEMBERS AYES NAYS ABSTAIN ABSENT
ESTRADA x
BAXTER x
BRINKER x
x
DERRY
KELLEY x
JOHNSON x
MCCAMMACK x
~h,~
Rae el G. Clark, City Clerk
The foregoing resolution is hereby approved this .If'" day of September , 2008.
Approved as to form:
2008-346
Exhibit 1
AMENDMENT NO. 18
AGREEMENT
(Drop-In Center)
This Amendment to Agreement is entered into this 2nd day of September,
2008, by and between the CITY OF SAN BERNARDINO and CASA RAMONA, INC., relating
to the operation of a Drop-In Center at 1524 West 7th Street, San Bernardino, California.
1. That certain Agreement between the parties dated September 1, 1990 is hereby
amended to extend the term of this contract for an additional one year period as
follows:
"...commencing July 1,2008 and expiring June 30, 2009..."
2. Exhibit 1 referenced in 2(b) is replaced with the attached Attachment 1.
3. All other terms and conditions of the Agreement described shall remain in full
force and effect.
IN WITNESS WHEREOF, the parties have executed this instrument upon the date first herein
above appearing.
ATTEST:
BY~)..,,~
Rachel Clark, City Clerk
BERNARDINO
CASARAMONA'~
~././././/- . -~
TitWot. d4./i /6 "-
Approved as to form:
f~
2008-346
Attachment 1
1524 West 7th StAMll
San Bernardino, CA 92411
Telephone 909 I 98lHlO1 1
CASA RAMONA, INC.
Casa Ramona Drop In Center provides a wide range of services to residents
of: San Bernardino, Colton, Rialto, Fontana, Bloomington, Redlands, and
other Cities. Outlined below are the specific services and programs which
the center proposes to provide during the Fiscal Year 2008-2009. Additional
infonnation is provided on accompanying pages; approximate schedule of
the delivery of these services, and the implementation of program is also
included.
We provide Services to those with the greatest need, the Poor, Elderly,
Homeless, Unemployed, Children Families, Non-English Speaking, New
Arrivals, and Crime Victims. No one is turned away. San Bernardino Latino
Community continues to grow, as does the need for Bilingual Services.
2008-346
OMBUDSMAN SERVICES/CLIENT ADVOCACY
Casa Ramona has, provided bilingual social services to the community with
the assistance of the city, we offer a wide range of services close to home,
and we assist a large number of city residents who lack the confidence,
social or language skills.
The drop in center is the only entry by which many thousands of city
residents can confidentially seek infonnation on issues regarding city
services. public health, employment, education, housing, etc.
The drop in center functions as a primary entry point for many city residents
seeking information and guidance. Many people are not well informed,
fearful, or skeptical about going directly to government offices for
assistance.
The drop in center staff acts in the role of ombudsman. We do not make
policy decisions we only report and recommend to our supervisor the type of
assistance we should render.
,
2008-346
COMMUNITY EDUCATION
With the fast growth of the city, and in particular the Hispanic community,
the need to provide bilingual services has intensified.
We recognize that the needs of the new arrivals to San Bernardino increase
every day.
Casa Ramona continues to strive to build a new reinforced community
center. The new facility will enable us to provide a greater level of services
to the community. We are still in the planning stages of our plan.
Casa Ramona, inc. open a charter school called. casa Ramona academy for
technology, community and education, on august 27, 2007, kindergarten thro
12th grade.
Casa Ramona opened this charter school to address the needs of many
children who have found it difficult to perfonning the regular schools.
We started the charter school with 367 students, at the present we have 310,
we are looking to have next year 375 students.
Due to our new charter school, the drop in center received numerous phone
calls, and walk-ins, asking infonnation in regards the academy. We assist
them as much as we can.
2008-346
DJRECT s.J~VICES
The casa Ramona Drop In Center continues to work with the San Bernardino
county department of public services. County welfare, and the social
security, continues to refer large number of their monolingual Hispanic
clients to us.
FILLING OUT FORMS AND TRANSLATIONS
One of the most important functions of the drop in center is to provide
assistance to the Spanish speaking with:
1.) Explaining and completing a variety of government fonns.
2.) Translations of official documents, and official correspondence.
3.) Typing letter
4.) Refenals to specific agencies or services providers. These services
will continue to be provided Monday thru Friday, from 9:00 a.m. to
11 :30 a.m. and from 1 :30 p.m. to 4:00 p.m.
EMPLOYMENT SERVICES
,
Throughout the year we assist clients with finding jobs and applying for
employment. We network with city, county, and federal agencies, and
private 'corporations, and act as a clearinghouse and refenal services. We
prescribe certain telephone and personal interview techniques to our clients
after assisting with job applications if necessary, we often bringjob seekers
together with prospective employers.
2008-346
LEGAL SERVICES
Since 1984, the drop in center has provided free legal services to all the
needed assistance with legal problems, although, over the years things have
changed. We do not assist in filling out legal forms; we do not have a
paralegal in our center, due to lack of funds. We consult a paralegal on
matters our clients need assistance with; if the problem requires more
experience assistance, we refer the client to the proper agency. Several
hundred people are assisted every month.
CITIZENSHIP PROGRAM
As we mentioned before, the department of justice has changed the way they
handle the citizenship program. They no longer contract with community-
based organizations to do the test; consequently our participation has
become more of an educational, and information role. We will continue to
work with other community based groups in keeping the community
informed about the changes in the citizenship regulations, dates and
locations of testing sites.
Besides citizenship, we have a numerous amount of people asking .
information on where and who fill out immigration forms. .
PUBLIC INFORMATION
Everyday the community grows more and more; we continue our
relationship with the Hispanic radio stations in the area. We anticipate doing
more community education on the services provides by the city and the park
and recreation department. There are a variety of publications that are
brought to casa Ramona for distribution to the general public.
2008-346
We received from different offices, and organizations, job announcements,
bulletins, news papers, voter, education, pamphlets, flyers, and hand books,
etc. we will continue to distribute these materials at our own events as well
as those events that we participate. Many times we have to translate, or
answer questions about the information for the people.
CASA RAMONA PROVIDES 1HE FOLLOWING SERVICES TO SAN
BERNARDINO RESIDENTS
1.) Assistance with forms and documents includinl!:
. Accident reports
. Casa Ramona academy forms
. Census forms
. Citizenship applications information
. Citizenship classes information
. Citizenship test information
. Change of address
. Child care applications
. Child support questionnaire
. Credit card applications
. Disability applications
. Food stamps applications
. Job applications
. Medical applications
. Monthly income reports
. Social security applications
. Social security predetermination
. School registrations
. Transfer of title (DMV)
. Utility assistance program (HEAP)
. Welfare applications
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2008-346
2.) EmDlovment:
. Referrals to agencies where there are job openings.
. Job counseling
. Typing applications
. Special youth employment training
3.) Lel!al services:
. Referrals to legal aide
. Consumer protection counseling and referral.
. Crime victim counseling, referral and assistance.
4.) Soecial holiday Dl'OI!rams:
. Thanks giving food basket
. Christmas food baskets
. Christmas dinner
. Food gift certificates
S.) Public information:
. Distribution of consumer information
. Updating information on other social service providers and
locations
. Community meetings on important issues affecting the'
community
6.) Referrals:
. Including but not limited to: housing, food, clothing, and utility
assistance, etc.
.'
2008-346
7.) Translations:
. We assist all who need to have documents translated, many do
not know how to read, and we read and translate documents as
needed.
8.) Letter Dreoaration:
. We type much different type ofletters and documents for our
clients. We also help people with preparation ofletters and
documents.
9.) Citizenship information:
. We provide information on locations of testing sites, Mexican
consulate's office congressional offices, federal buildings, and
general information on qualifications for citizenship.
,
2008-346
CASA RAMONA, INC. DROP IN CENTER
BUDGET PROPOSAL
FISCAL YEAR
2008-2009
FUNDING SOURCE: CITY OF SAN BERNARDINO
DUDG:u.I'!:EM AMOUNT
SALARIES AND BENEFITS $ 41,000.00
SPACE LEASE 6,366.00
PRINTING 400.00
OFFICE SUPPLIES 350.00
OFFICE EQUIPMENT 400.00
,
PROFESSIONAL FEES 400.00
TRAVEL/CONFERENCE 400.00
TELEPHONE 967.00
SECURITY 500.00
TOTAL
$50,783.00
('
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t7L<-'r~J~~
RESOLUTION NO. 90-222
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RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING
3 THE DIRECTOR OF PARKS, RECREATION AND COMMUNITY SERVICES
DEPARTMENT TO EXECUTE AN AGREEMENT BETWEEN THE CITY AND CASA
4 RAMONA, INC. TO PROVIDE FOR THE OPERATION OF A DROP-IN CENTER
LOCATED AT 1524 WEST 7TH STREET, SAN BERNARDINO, CALIFORNIA.
5
BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE
6 CITY OF SAN BERNARDINO AS FOLLOWS:
7
SECTION 1.
The Director of Parks, Recreation and
8 Community services Department of the city of San Bernardino
9 is hereby authorized and directed to execute on behalf of
10 said City an agreement with Casa Ramona, Inc. to provide for
11 the operation of a drop-in center located at 1524 West 7th
12 Street, San Bernardino, California, a copy of which is
13 attached hereto, marked Exhibit "A" and incorporated. herein
14 by reference as fully as though set forth at length.
15 .
SECTION
2.
The agreement authorized by
this
16 resolution shall not take effect until fully signed and
17 "executed by both parties. Neither party shall be obligated
18 hereunder unless and until the agreement is fully executed
19 and no oral agreement relating thereto shall be implied or
20 authorized.
21
SECTION 3.
The authorization granted hereunder shall
22 expire and be void and of no further effect if the agreement
23 is not executed by both parties and returned to the office of
24 the city Clerk within 60 days following effective date of the
25 resolution.
26
27
28 June 5, 1990
',-
1
RE: RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING THE
2 EXECUTION OF AN AGREEMENT WITH CASA RAMONA, INC. TO PROVIDE
FOR THE OPERATION OF A DROP-IN CENTER LOCATED AT 1524 WEST
37TH STREET, SAN BERNARDINO, CALIFORNIA.
4
I HEREBY CERTIFY that the foregoing resolution was
5 duly adopted by the Mayor and Common council of the City of
6
7
San Bernardino at
meeting thereof, held on
1990 by the fOllowing
reauldr
the ] 8th
day of
,
Junp.
8 vote, to wit:
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AYES NAYS
ABSTAIN
COUNCIL MEMBERS:
ESTRADA
x
REILLY
..L-
FLORES
..L-
MAUDSLEY
...JL....:....
MINOR
-X-
POPE-LUDLAM
...JL....:....
MILLER
...JL....:....
/.'70"'-"1,
'/.".? ,/ -':/,-' ..'
city cl~rk
,""1,
" ~~1~'i~/
The foregoing resolution is hereby approved this
day of
, 1990.
3une
W."R..Ho1comb" Mayor
city of San Bernardino
Approved as to form
26 and legal content:
27 James F. Penman
city At,torney
28
," "/
By : );t' ?i l, 1- {..! :..: ;\ ,.....;' .,.......
June/"5, 1990
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. ' I
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AGREEMENT
(Drop-In center)
THIS AGREEMENT is
made and entered
into
this
/" .j."
,
'I'..-.r:,'.,,"
1990, by and between the
day of
CITY OF SAN BERNARDINO~ a municipal corporation, ("city"),
and, and CASA
RAMONA,
INC.,
a California
nonprofit
corporation, ("Casa Ramona").
The parties agree as follows:
1. Recitals.
(a) City has in the past operated a drop-in center
known as the "Ramona Drop-In Center" located at 1524 West 7th
Street, in San Bernardino, California, which drop-in center
Casa Ramona has operated on behalf of the city since
september 1, 1983.
(b) Casa Ramona has submitted to city a proposal
for the continued operation of the drop-in center, which
proposal is set forth in a letter received by the Director of
Parks, Recreation and Community Services Department with a
total proposed budget amount of $50,783.00.
Said letter and
budget are annexed hereto as Exhibit I and incorporated
herein by reference.
(c) City agrees that the budget is reasonable,
and desires
Casa Ramona undertake the continued
that
operation of the center as of July 1, 1990.
June 5, 1990
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2. Implementation.
(a) The parties hereto agree that, effective July
1, 1990, Casa Ramona shall continue the operation of the
drop-in center and provide the services specified in Exhibit
1.
(b) Casa Ramona agrees that it will provide all
services specified
Exhibit I, and other
services
in
appropriate to the operation of a drop-in center.
(c) The term of this contract shall be for twelve
months, commencing July 1, 1990, and expiring June 30, 1991,
subject to termination, however, by either party upon 30 days
written notice, with or without cause.
3. Method of Payment.
City agrees to pay to Casa Ramona actual costs of
operation, not to exceed the sum of $50,783.00, in one
~,
payment of $4,231.00
eleven monthly payments
of
and
$4,232.00. Monthly payments shall be made on or before the
5th day of each month. Monthly itemized expenditure reports
shall
include amount spent and for what purposes and
quarterly reports shall be forwarded for review by the
Director
Parks, Recreation and
Community Services
of
Department not later than the 15th of the month after the end
of each quarter. The first quarterly report shall be due on
October 15, 1990 with subsequent reports on January 15, April
15, and July 15, 1991.
Quarterly reports shall be compared
with original budget proposal. In no event shall the total
amount payable under this Agreement exceed the amount of
June 5, 1990
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$50,783.00. Casa Ramona agrees to make its records and books
available to City for inspection and audit at any reasonable
time. only expense incurred for and related to the operation
of the drop-in center shall be paid for by the City under the
terms of this Agreement.
4. Discrimination.
Casa Ramona agrees that the activities of Casa
Ramona funded under this Agreement and all employment offered
by Casa Ramona under this Agreement shall be free of discri-
mination based upon race, color, creed, age, sex or national
origin. Casa Ramona shall comply with affirmative action
guidelines in its employment practices.
5. Hold Harmless.
Casa Ramona shall hold city, its elective and
appointive boards, officers, agents and employees harmless
from any liability for damage or claims for damage for
personal injury, including death, as well as from claims for
property damage which may arise from Casa Ramona's
operations under this Agreement, whether such operations be
by Casa Ramona or by any persons directly or indirectly
employed by, or acting as agent for, Casa Ramona. Casa
Ramona shall defend city and its elective and appointive
boards, officers, agents and employees from any suits or
actions at law or in equity for damages caused or alleged to
have, been caused, by reason of any of the aforesaid
operations.
June 5, 1990
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6. Insurance.
Cas a Ramona shall, prior to the commencement of
the term hereof, provide city with a certificate of insurance
and an additional insured endorsement evidencing a policy of
public liability and property damage insurance with a company
satisfactory to city, which policy shall have a combined
single limit of not less than $500,000.00, and shall name
. City as an additional insured. The certificate shall state
that Casa Ramona's insurance will be primary to any insurance
coverage city may have in effect. All evidence of insurance
required hereunder shall be in a form satisfactory to city
and shall contain an endorsement to the effect that no change
or cancellation in the terms thereof shall be effective
unless at least 10 days written notice thereof has been given
the City.
7.
Notices.
All notices herein required shall
and delivered in person or sent by certified
prepaid addressed as follows:
be in writing
mail, postage
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June 5, 1990
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1
2
As to Drop-In Center:
Casa Ramona, Inc.
1524 West 7th street
San Bernardino, CA 92411
As to City:
Director
Parks, Recreation and
Community services
Department . .
City of San Bernardino
547 North Sierra Way
San Bernardino, CA 92401
3
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8. Validi ty.
The invalidity in whole or in part
of any
8
9
provision of this Agreement shall not void or affect the
validity of any other provision of this Agreement.
9. Assiqnment.
Casa Ramona's rights under this Agreement shall
not be assigned by Casa Ramona to any other person, firm, or
corporation without the prior written consent of city.
10. Entire Aqreement. .
This Agreement represents the entire agreement
,
between the parties hereto any amendments and/or addendums
shall be made in writing between the parties and attached to
the Agreement.
IN WITNESS WHEREOF, the parties hereto have executed
this Agreement on the day and year first above written.
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June 5, 1990
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ATTEST:
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/'~ .
'..'V'.
;;r"",.
,.r/ _'. .-'
/ ':.:;;'1.. .~>~?
city Clerk
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Approved as to form
and legal content:
James F. Penman
city Attorney
iJ
1/. 7 i/~
By: ;J:~--"';,'1./..")... _ r-;:::_.""7._"~f"'-"t:'",
i. /,""//
/
/
June 5, 1990
CITY OF SAN BERNARDINO
By ~;'~~A>V
Director, Par s, Recreation
and Community Services
Department
CASA~;:>IN~. .
By ,~4;;'..~
Title .:::;.::>c.e<"...ct::;&~..l'.:l5:....
-6-
CASA RAMONA DROP IN CENTER
May 29, 1990
Ms. Ann Ramos
Director-Parks and Recreation
300 North "D" Street
San Bernardino, CA 92418
Dear Ms. Ramos:
Enclosed you will find our Casa Ramona Drop-In-Center
Proposal for 1990-91.
Should you have any questions regarding this information,
please feel free to call me.
We appreciate very much the City's assistance in providing
these services to the community.
Very Sincerely,
c?f~~~~~~J cZ~
Lourdes Collazo
Casa Ramona Drop-In-Center
LC:ja
Enclosures
cc: Esther Estrada
Casa Ramona Executive Director
Casa Ramona Drop-In-Center File
. ~ ~
E~~\B ("I I
1524 West 7th Street, San Bernardino, CA 92411, 889-0018 or 889-0019
AN AUF SUPPORTED AGENCY
1524 Wnt 7th Street
SIn Bernardino, Ca. 92411
Tlllphonl 714/889.0011
CASA RAMONA, INC.
PRE F ACE
The program coordinator of the Casa Ramona Drop-In-Center
respectfully submits this outline of the program and services
we intend to provide to the community and Fiscal Year 1990-91.
This outline describes the activities to be conducted along
with a chart that includes the time frame in which these
activities are to be performed. It has been revised, and
includes new information on our Community Assistance Program.
The following is a detailed outline of the services to be
performed by the Casa Ramona Drop-In Center staff for fiscal
year 1990-91.
The Casa Ramona Drop-In-Center offers the community the
following services:
(1). Job development information (nine (9) agencies sending
information to Casa Ramona's Drop-In-Center).
(2). Free Legal Services (300 cases taken in 1990-91 partial
,.todate).
(3). Navidad En El Barrio (3,500-3,800 people were served ln
1989) .
(4). Referrals (Job-Food-Utility Assistance; 750 people aSS1S-
ted in 1989).
(5). 3-4 Seminars yearly on subjects of interest to the
community (over 400 persons attended in 1989):
(6). A city sponsored Summer Lunch Program (1,500-1,800
children received free lunch in'1989).
(7). Summer Youth Program, limited number each year.
(8). Tfanslations (1,940 people assisted in 1989).
(9). Type letters for clients (100 letters typed in 1989).
(10). Work Sentence Program (50 people on the program in 1989).
e)("\~ ,T
"T"
-
AN AUF SUPPORTED AGENCY
Continued Preface:
(11).
(12).
(13).
(14).
Informative bilingual Newsletter (11,000 in 1989).
Social Security services every first (1st) Friday
(65-72 people in 1989).
Volunteer Tax (60 people were assisted in 1989).
Assistance in filling out forms (Approximately 18,975
various types of forms filled out in 1989-90 (partial
to date).
The Casa Ramona Drop-In-Center provides San Bernardino
residents with a wide range of serVlces. Outlined below
are the specific services and programs which the center
proposes to provide auring Fiscal Year 1990-91. More
detailed explanation of each program/service function is
provided on accompanying pages. An approximate schedule
for the delivery of these services, the implementation of
programming and more about our staff and client population
is also included.
We provide services to those most in need: The poor,
elderly, homeless, unemployed, children and families, non-
english speaking, new arrivals, and crime victims. On one
is turned away, though city residents are aided directly,
others sometimes are referred elsewhere for assistance.
Most center clients reside in the spanish speaking neigh-
borhood's of the city's West and Southcentral areas, however,
we see many persons at the Drop-In-Center from other areas
throughout the City of San Bernardino.
~
PAGE 1
OMBUDSMAN SERVICES/CLIENT ADVOCACY
Originally, the Casa Ramona Drop-In-Center was invisioned
as a "Satellite" City Hall: Offering citizens a wide range
of city services "close to home", today the center has evol-
ved from a generalized "Mini City Hall" into more of an
office of first-and often last resort for a large number of
city residents. Primarily, we now serve those who lack the
confidence, social or language skills or stamina to confront
public agencies or municipal departments on their own.
The Drop-In-Center is thus the only entry by which many
thousands of city residents can confidenly seek information
or help with problem solving on issues of city services,
public health, employment, education, housing and the like.
Conversely, most city offices and a great many public
agencies serving San Bernardino Citizens, refer persons
calling or visiting them to our Drop-In-Center. Here we are
asked to do case reVlew and "work-ups", translations, aid
with forms, counseling, family needs, assessments, and a
variety of referrals.
Many times our clients are undergoing periods of physical
and emotional stress. City departments and public agencies
often employ our staff and facilities as "Safety Valves" to
avoid confrontation, to "cool down" volatile individuals or
situations. The Drop-In-Center thus functions as a primary
"entry point" for many city residents seeking information
and guidance who are not informed, isolated, fearful or
skeptical about local government to directly approach down-
town offices for themselves. We see many persons each week
both spanish speaking and english speaking only who are un-
able to read or write in any language, yet are understand-
ably very sensitive about "exposing" their disability to
others.
rAGE II
Finally, the Drop-In Center staff acts ln the role of
ombudsman. We do not make policy decisions we only report
and make recommendations to our supervisors. However, very
oftep we are able to assist citizens by cutting through
bureaucratic red-tape with a simple telephone call of letter.
Sometimes just calm, detailed explanations of the require-
ments of a specific situation, of program is all that lS
necessary to direct an individual or family past an
artificial barrier to the correct information, instructions
or specific services.
At the Drop-In Center, we have learned to tailor our words
and actions to the varied requirements of people in crisis.
As professionals we are also here to explain these needs to
our City Hall collegues and the personnel of other public
and private agencies in San Bernardino. We are a central
component in what may be viewed as a "mutual aid pact" for
individuals and families in need.
Our ultimate goal in serving persons and families is to fos-
ter self-confidence and the highest possible degree of in-
dependence, pride and good health in our clientele. Inter-
estingly, many of our best volunteers who spend up to 20 or
30 hours monthly helping us to help others-were themselves
once at thee Drop-In Center seeking ajsistance. This self-
help recycling within the community is one of our most no-
table San Bernardino Clty "success stories."
t'A(;~ ii-A
Casa Ramona Drop-In Center provides the following serVlces
to San Bernardino residents:
(1). Assistance with forms and documents, including:
-Public Assistance (Welfare) forms.
-Social Security and Pension forms.
-Housing applications.
-Scholarship applications.
-Request for grants and aid.
-School documents (for children, parents).
-Permits and licenses (for indigents).
-Veteran's benefits eligibility.
-Immigration forms.
(2). Emmployment:
-Referrals
-Coun s e li ng
-Applications
-Special youth employment programmlng.
(3). Legal Services:
-Referral to legal aid.
, -Prepartion of materials.
-Consumer protection counseling and referral.
-Crime victim counseling referral.
(4). Special (Holiday) Program:
-Navidad En El Barrio (Christmas project).
-Food Baskets, clothing, toys for 3,000 needy families.
-Fiestas (5 de Mayo-16 de Septiembre).
-Thanksgiving Turkey giveaway.
f'Alir: III
Continued Page III
(5). Public Information:
-Newsletters
-Updating client community on services, hours, staff
availability, policy changes, etc.
-Distributing information at other locations: Welfare
offices, employment office, schools, clinics, retail
centers, etc.
(6).
(7) .
(8).
(9).
(10) .
(ll) .
(12).
(13) .
(14J.
-Referrals .
-Seminars.
-Social Security.
-Summer Youth Programs.
-Summer School - age children Lunch Progam.
-Translations.
-Letter preparation.
-Volunteer Tax Assistance.
-Supervise Work Sentence/Community Service Program.
f,
t'A(;~ lll-A
Direct Service:
The Casa Ramona Drop-In Center now works in conjunction with
the County Department of Public Social Services. County
Welfare now refers a large number of their monolingual Hispanic
clients to us. We have experienced increasing numbers of
center clients requesting assistance with forms, documentation
and explanations of the requirements they must meet.
We believe that this is due to the following:
(A). More people are learning about the services of the
Casa Ramona Drop-In Center.
(B). The needs of the local client population have grown
while the available services have not kept pace.
(C). The lives of all persons in our society become increa-
singly complex each day; but for the poor, non-english
speaking or elderly these complexities boom larger and
more overpowering than ever.
PAGE IV
Direct Service:
FILLING OUT FORMS
One of the most important functions of the Casa Ramona
Drop-In Center is to provide assistance to the Spanish
speaking with:
(A). Explaining and completing a variety of forms.
(B). Translation of documents, instructions, official
correspondence, etc.
(C). Typing letters for our clients (in reference to the
above).
(D). Referrals to specific agencies or service providers.
These services will continue to be provided on Mondays,
Wednesday and Fridays form 12.: 00 pm. to 5: 00 pm.
,f',
PAGE V
EMPLOYMENT SERVICES
Throughout the year we assist clients with finding jobs and
applying for employment. We network with other agencies and
act as a clearing-house and referral. We prescribe certain
telephone and personal interview techniques to our clientele,
often assisting with job applications if necessary. We often
bring job seekers together with prospective employers, we
keep a file on all jobs that become available through the
Southern California region.
Special attention is provided to older or "returning" work-
ers, the young, and entry-level or "first-time" worker. All
groups need particular guidance in job search activities.
PAGE VI
Direct Services:
LEGAL SERVICES
Since 1984';the Drop-In Center has provided free legal serVlces
to low-income persons. At our Legal Clinic, clients are inter-
viewed by a paralegal who determines whether they qualify by
income level for our services. If the client is eligible for
our serVlces, we first identify the problem and if lt lS some-
thing our paralegal can do, the problem is handled ln house.
If the problem requires more experienced assistance we con-
sult outside legal counsel. We keep in contact with each
client.
FAMILY LAW, Dissolution of Marrieage, Child Custody Matters,
Adoptions, Modification of Child Support, etc.
CIVIL CASES; Landlord/Tenant cases, evictions, etc.
On both family and civil matters, the appropriate responses
are prepared and our clients are advised on courses of actions
available to them.
The ,office hours are from 8:00 a.m. to 5:00 p.m. Monday thru
Friday. The hours of the legal clinic are Mondays from 6:00
p.m. to 9:00 p.m. or by appointment. Total number of persons
served by the Drop-In Center Legal Clinic ranges from 2,000 to
2,700 per year and is steadily increasing. This included 300
cases that we helped clients file documents in the court,
assistance over the phone, in person and the filling out and
translating of a variety of legal documents.
PAGE VII
Direct Service:
SPECIAL HOLIDAY PROGRAMS
"NAVIDAD EN EL BARRIO/CHRISTMAS IN THE BARRIO"
Navidad En EI Barrio (Christmas In The Barrio), lS a
special program sponsored by television Channel 34 which
provides needy children and their families with Christmas
Baskets containing food as well as toys.
This is one of our programs that involves the most work,
but it is one of our most rewarding. We start each year ln
October by screening applications for eligibility. In
November, we operate a phone bank for the.annual telethon
held by Channel 34 which raises funds for the Navidad En El
Barrio. In the first week of December, we attend a special
meeting in Los Angeles at the studios of Channel 34 where
the program is fully discussed and site managers are advised on
the number of baskets each site will receive. Ten days before
Christmas all food items and toys are delivered to the Casa
Ramona Drop-In Center where they are distributed into the
Ch*istmas Baskets that are given to needy families. We employ
over 50 volunteers to make this project work and each year the
number of families who benefit from this program increases.
Approximately 500 families (over 3,500 persons are served).
Other special holiday programs include the center's partici-
pation in community fiestas twice annually and including
July 4th observances, Thanksgiving day food distribution, etc.
PAG~ V 111
SOCIAL SECURITY OUTREACH
Each first Friday of the month, a field representative from
the Social Security Administration visits the center to advise
our clients.
Center staff lS responsible for pre-arranging client appoint-
ments. Those who cannot wait for an appointment in the center
are referred directly to the local Social Security Office and
may later be assisted with their forms, translations, etc.
Monday, Wednesday and Friday we assist with Social Security
forms. Total number of persons coming into our office for
social security services range from 40 to 50 per week.
PAGE IX
"SUMMER YOUTH PROGRAM"
Through the months of July and August, the Casa Ramona Dro-
In Center works with the City of San Bernardino to help the
young people of our city (those between the ages of 14 to IB
years) find summer jobs. All young people who apply must
fill out and application and qualify under certain guidelines
declaring that they are from low income families and are resi-
dents of the City of San Bernardino.
All those who qualify for this program are glven the type of
work where they can learn while on the job. At Casa Ramona
we often recruit helpers for our Senior Program, Child
Development, Administrative Office, Custodial Work. Persons
qualifying for this program are given a total of 100 hours
per month. Each young person is given the opportunity to
choose the type of work they wish to do. The Casa Ramona
Drop-In Center is responsible for maintaining time sheets and
providing the daily supervision of each summer youth person
assigned to us.
Many., of these Summer Youth employees return to the center for
help during the school year in seeking part-time employment
in the private sector.
PAGE X
SUMMER LUNCH PROGRAM
Each Summer the Drop-In Center staff works with city repre-
sentatives to coordinate the annual "Children Summer Lunch
Program" at Casa Ramona. This program offers a nutritional
lunch to hundreds of needy children in the community.
Through this program we provide lunches to children age 2
through 18 years. Lunches are served at the Casa Ramona
dining room Monday through Friday between the hours of 12:00
to 1:00 p.m. Our center is recognized by the Department of
Agriculture as one of the best coordinated lunch sites in the
City of San Bernardino. The number of children who benefit
from this program ranges from 1,800 to 1,900 per month.
PAGE Xl
"VOLUNTEER TAX PROGRAM"
May 16 through August 30, each year we assist a large number
of people with their. renters assistance forms and homeowners
assistance tax forms preparation. Each claimant must have a
total household income of not more than $12,000 for the ca-
lendar year. Volunteers trained by the Franchise Tax Board
are authorized to initial items on the claim form requlrlng
documentation.
These programs are designated for persons who are:
(I). 62 years or older.
(2). Disabled or Blind.
Each year our volunteers are trained and provided updated
Tax preparation.
These are then authorized to assist eligible persons ln
completing these forms.
t'A(;~ 11.11
WORK SENTENCE/COMMUNITY SERVICE PROGRAM
The San Bernardino County Probation Department will continue
to provide work placements at Casa Ramona in 1990-91. This
allows individuals to comply with their community service
alternative work ~entence. The Drop-In Center Coordinator
is responsible for the daily record keeping for participants
in this program. The Director assigns each person the duties
which they must complete in the time allotted for their work
sentence.
Individuals work assignments may include helping in the kitchen,
as Custodial or Maintenance helpers, etc. The working hours
for these individuals are: Monday thru Friday 8:00 a.m. to
5:00 p.m. with one hour lunch break.
Number 06 individuals participating each year ranges from 140
to 150.
DA~~ VTTT
COMMUNITY EDUCATION
Casa Ramona Drop-In Center staff will coordinate and conduct
fou~ (4)\public seminars. A typical seminar would consist
of a variety of speakers and presentations to inform the
community about different programs that are available
throughout the city and county of San Bernardino.
------------------------------------------------------------
PUBLIC INFORMATION
During the fiscal year, 90/91, we will distribute some
bilingual newsletters. These will focus on issues and ser-
vices provided by the Social Services Agencies and Organizations
ln the area. They will provide information on the activities
of the Casa Ramona Drop-In Center and also information on other
events organized by Casa Ramona.
We will distribute 11,000 Newsletters per publication, mlnlmum.
We collect and distribute at the center a variety of printed
materials for distribution to our clients. .
We also attend workshops, community events, job fairs, etc.
and carry forth our brochures' and newsletters into the larger
community.
PAGE XIV
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CASA RAMONA DROP-IN CENTER
F/Y 1990-91 BUDGET PROPOSAL
FUNDING SOURCE: CITY OF SAN BERNARDINO
SALARY:
Accoutant
Payroll Taxes & Fringe
TOTAL SALARIES AND FRINGE
OPERATING EXPENSES:
Personnel ContractS:
Program Director
Para Legal
Clerk/Typist
12,000
12,480
10,400
34,880
X-mas Basket Security
150
405
200
200
6,366
1,500
500
900
300
Audit and Fiscal
Equipment Maintenance
Travel and Conference
Lease
Telephone
^,
Office Supplies
Public Relations News Letter
Seminar Expenses
TOTAL OPERATING EXPENSES
50,783
TOTAL GRANT REQUESTED
2,782
2,600
5,382
50,783
50,783