HomeMy WebLinkAbout37-City Manager
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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From: Fred Wilson, City Manager
Subject: Update concerning
implementation of the Organizational
Review
Dept: City Manager's Office
Date: May 3, 2007
Meeting Date: May 7,2007
Synopsis of Previous Council Action:
March 19,2007 - Mayor and Council receive and file the Organizational Review, and
direct the City Manager to bring back an implementation plan in 30 days.
April 16, 2007 - Matter is continued to May 7,2007.
Recommended motion:
Receive and file.
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Contact person: Fred Wilson
Phone: 384-5122
Supporting data attached: staff report, other materials Ward: All
FUNDING REQUIREMENTS: Amount: none by this action
Source: fAcct. No.)
(Ace!. Description)
Finance:
Council Notes:
Agenda Item No.3 7
(
5'7'07
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STAFF REPORT
Subiect:
Update concerning implementation of the Organizational Review
Backl!:round:
Since mid-March, staff has been working with departments to review the results of the recently-
completed Organizational Review, and develop a plan for implementation of the results. A working
group consisting of Councilmembers Estrada, McCammack, and Derry has met to provide feedback to
help guide this effort.
The attached Implementation Plan organizes the recommendations as follows;
. The first tab lists all the recommendations in numerical order.
. More than a dozen items have already been completed or will soon be complete.
. Approximately 45 more items that should be completed over the next 90 days, and are referred to
as Phase I.
. Most of remaining items on the list have other, longer-range completion dates, and are organized
into subject matter categories. Those items requiring City Charter changes are so identified in their
own section.
. Approximately 20 items are recommended for deletion from the list of items to be implemented.
Some of these result from merging closely-related items into a single recommendation. Others are
not recommended for reasons that are so noted in the comments.
It is important to note that implementation of many of the items will require some form of future
approval by the Mayor and Council, and those items will be brought forward periodically as needed for
decision. So the Mayor and Council will continue to be actively involved as we move forward.
A major theme of the Organizational Review was the relatively low staffing levels in non-safety
departments as compared to peer organizations, which could make follow-through on the
recommendations a challenge. To provide some perspective on the work involved in this effort,
Management Partners estimated that implementation of just 100 of the recommendations would take
roughly 5,000 hours of consultant or staff time.
Clearly, additional personnel resources will be needed to get many of the recommendations
accomplished. This office will be proposing small consulting contracts or part-time employment
arrangements with at least two (2) individuals to provide that near-term assistance, specifically focused
first in the areas of fleet management and assessment districts. Other assistance may be needed in the
future for both this office and other departments, such as Finance and IT, that are involved in a large
number of the initiatives identified.
Also, we anticipate that the Mayor and Council will wish to have some study sessions in the future to
consider the major policy issues, most notably possible Charter changes and organizational
realignments.
Financial imnact:
None by this action
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Recommendation:
Receive aild file
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Recommendation 118: Increase capacity of existing sworn personnel by hiring
additional Community Service Officers (CSOs).
Police Recommendation:
We recommend staying the course to fully implement the Combined Hiring Plan, adding
(40) additional sworn and (10) non-sworn positions through FY 2008/09. Starting in FY
2009/10, we further recommend incrementally adding (12) field Community Service
Officers 1 & II positions to adjust the sworn to non-sworn staffing ratio and increase the
number of non-sworn personnel to handle non-hazardous calls for service. This
incremental staffing adjustment will facilitate the recruitment, hiring and training of
additional non-sworn employees and a smooth transfer of duties.
ImDlementation SteDs:
1. Starting in FY 2009/10, incrementally add (12) new non-sworn CSO I & II
positions over four fiscal years as follows:
o (3) CSO I's and (1) CSO II in FY 2009/2010
o (4) CSO I's in FY 2010/2011
o (4) CSO I's in FY 2011/2012
2. Implement the recommendations of the Class and Comp Study.
3. Add (6) fully equipped CSO police units to the marked patrol fleet.
4. Develop a CSO Deployment Plan after completing an analysis of calls for service
to determine the type, frequency and times of non-hazardous calls for service.
Cost Imolications:
Year Positions Salary/ One-time Costs Recurring Total Costs
Benefits VehicleslEouioment Costs
2009/10 4 $ 189,846 (2 1 $91,800 $100,800 $ 382,446
2010/Il 8 $ 399,060 (2 1 $91,800 $201,600 $ 692,460
2011/12 12 $ 631,230 (2) 1 $91,800 $302,400 $1,025,430
CSO vehicles are replaced every 4-6 years depending on mileage and repair costs.
Recurring costs consist of garage charges (maintenance and fuel).
Timeline:
Three fiscal years to incrementally add and deploy (12) CSO 1 & II positions. One month
to develop a CSO Deployment Plan.
Comments & Issues:
The following community changes in next five years are projected to increase police calls
for service and the need for additional police positions.
. Annexation of County pockets.
. Commercial development of Arrowhead Springs.
. Commencement of commercial airline flights at San Bernardino International
Airport, requiring a sworn presence to provide FAA mandated security.
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Recommendation 119: Purchase seven new police vehicles to ensure full coverage.
Police Recommendation:
We recommend that (l)'fully equipped marked police vehicle be purchased with Measure
Z funding in FY 2007/08. This is in addition to the (6) fully equipped police vehicles that
will by purchased in FY 2007/08 (4) and FY 2008/09 (2) as part of the Combined Hiring
Plan.
Imolementation Steos:
. Request that Fleet, in addition to regular replacements, increase the number of
marked police vehicles ordered in FY 2007/08 by one.
. Purchase vehicle via RFCA.
. Order necessary emergency andc:ommunications equipment.
Timeline:
Three months after delivery of vehicles and all necessary equipment.
Cost Imolications:
. Vehicle will need to be replaced every three years due to usage.
. Start-up cost of $50,400 in FY 2007/08.
. Recurring cost every three years of $26,600 to replace vehicle.
. Recurring annual garage charges (repairs and fuel) of $50,400.
Comments & Issues:
An adequate number of marked emergency police units are needed to maximize the
efficiency and productivity of the additional (40) police positions contained in the
Combined Hiring Plan. Vehicle unavailability cause police officers to "double up" thus
diminishing police visibility or remain at the police station until vehicles become
available.
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Recommendation 120: Create a staffing plan to enhance internal civilian support in
the Police Department.
Police Recommendation:
Develop and implement a comprehensive Staffing Plan to enhance internal civilian
support in the Police Department. Implement plan incrementally over a three fiscal year
period.
Imolementation Steos:
. Prepare Staffing Prospectus to determine staffing needs
. Perform cost analysis of recurring personnel and one-time equipment and
operation costs. ,
. Secure approval and funding for additional civilian positions and needed
equipment and operation costs.
Timeline:
Six months to develop plan and three fiscal years to incremental implement plan.
Cost Imolications:
To be determined.
Comments & Issues:
Enhancing internal civilian support coupled with fully implementing the Tiburon
Automated Reporting System and other automation enhancements will increase both
efficiency and productivity for field police officers and detectives. Crime data can
processed and disseminated on a "real time" basis to accelerate the follow up
investigation and prosecution of crimes as well as aid in the deployment of field
resources to address emerging crime trends and patterns.
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Recommendation 121: Place district operations sergeants in control of each
district command and move the lieutenant district commanders elsewhere.
Police Recommendation:
We do not recommend implementation. Instead we recommend retaining the District
Area lieutenant concept and philosophy. Since 1986, the Police Department has operated
a Community Oriented Policing and Problem Solving (COPPS) model and divided the
City into District Areas and most recently police beats within each district. Each District
Area is commanded by a police lieutenant in charge of a complement of sworn and non-
sworn employees who tailor the delivery of police services to identified community
needs. The lieutenant bases hislher operations out of one or more geographically located
storefront offices with the district.
ImDlementation Steos:
Not applicable.
Timeline:
Not applicable.
Cost.ImDlications:
Not applicable.
Comments & Issues:
Across America police departments have found the District Area lieutenant model to be
an effective COPPS tool. Implementing Recommendation 121 would result in sergeants
supervising sergeants, causing an inappropriate chain of command. Management
oversight of critical police activities would be diminished, increasing potential liability
for the City and Police Department.
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Recommendation 122: Move the Crime Analysis Unit (CAU) from
Investigations to the Executive Staff and focus its work solely on provision of crime
maps and trend analysis in the prevention of crime.
Police Recommendation:
Implement recommendation and enhance staffing in the CAU by adding an Information
Management Administrator and upgrading (4) existing Community Service Officer II
positions to Crime Analysts (for a total of (5) Analysts).
Imolementation Stens:
. Create Information Management Administrator position with compensation
appropriate for position.
. Secure approval and funding--for new Administrator position and (4)
differential costs between the Crime Analyst and CSO II positions_
. Fill new positions.
. Relocate the CAU in the vicinity of the Executive Staff offices.
. Train new employees and meet with District Area staff to determine needs and
expectations and to create effective liaisons.
Timeline:
One to three years, depending on time necessary to upgrade existing Community Service
IT positions to Crime Analysts via attrition. There is currently (1) vacant CSO II position
that can be upgraded in FY 2007/08 when the funding is approved_ We project filling (2)
positions in FY 2008/09 and the fmal position in FY 2009/10.
Cost Imolications:
Year Salary/Benefits One-time Costs Total Costs
2009/10 $147,666 $2,000 $149,666
2010/11 $180,852 $4 000 $184,852
2011/12 $204,822 $2,000 $206 822
The cost of upgrading Crime Analysts net increase of the personnel costs of the analysts
minus those of the Community Service Officer II's in each fiscal year.
Comments & Issues:
Centralizing the Police Department's CAU under the direction ofthe Executive Staff will
enhance crime mapping and trend analysis and place a high priority on data driven police
deployment. The Information Management Administrator is essential to the successful
implementation of this recommendation and will plan, supervise, and coordinate
department-wide information initiatives. The Administrator will recommend technology
strategies to the Police Department's executive management team and coordinate Police
Department technology, information, communications issues with the City's Information
Technology Department. Four additional Crime Analysts (for a total of five) will allow
the department to assign one analyst to each of the five District Areas, which is an
efficient method of supporting District Area policing deployment and activities.
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Recommendation 123: Reorganize the Special Enforcement Bureau into its
own Division headed hy a Captain.
Police Recommendation:
Implement recommendation by adding (1) Police Captain and (1) Police Lieutenant
positions. Eliminate (1) Police Sergeant and (I) Community Service Officer III positions
to generate recurring savings to offset the increase in personnel costs,
Implementation Steos:
. Reorganize the Table of Organization, realigning existing Patrol and
Investigation units, along with new units arising from the Combined Hiring
Plan to create a Special Enforcement Division (SED).
. Secure approval and funding to add (I) additional Police Captain and (I)
Police Lieutenant position to the Table of Organization.
Timeline:
(6) months.
Cost Implications:
Fiscal Year Personnel Costs
2007/08 $155,184
2008/09 $168,848
2010/11 $176,208
Comments & Issues:
The creation of SED will concentrate proactive policing resources on addressing gang,
drug and violence problems within the City. SED will be headed by a Captain and (2)
Lieutenants to provide an appropriate level of management oversight and minimize
potential liability for the City and Police Department.
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Recommendation 124: Update the City's false alarm ordinance on both free
false alarm responses and fees.
Police Recommendation:
hnplement recommendation.
hnnlementation Steps:
. Determine the results of the study underway through Cal State University to
implement a County wide false alarm ordinance that requires a validated
crime before police officers are dispatched.
. Determine appropriate revisions to the City's alarm ordinance.
. Prepare RFCA and necessary report and recommendations for revisions.
. Revise ordinance.
Timeline:
(6) months.
Cost hnnlications:
With a possible implementation of a Countywide verified alarm response policy
ordinance, revenues could be impacted as follows:
. False alarm fines will be eliminated, causing a $84,000 loss in annual
revenues.
. The Police Department will save 5,640 hours of police officer time responding
to false alarms. That time could be utilized for addressing crime trends and
problems and responding to higher priority calls for service.
The following impact on revenues would occur by revising the alarm ordinance to reduce
free false alarms and increase fines.
. Billing at the fourth false alarm point would increase revenues by $27,750
annually.
. Billing at the third false alarm. point would increase revenues by $73,300
annually.
. Billing at the fourth false alarm point and increasing fines by 25% would
increase revenues by $34,687 annually.
. Billing at the third false alarm point and increasing fines by 25% would
increase revenues by $91,625 annually.
Comments & Issues:
hnplementation of a County wide false alarm ordinance that requires a validated crime
before police dispatch would eliminate the need for a City false alarm ordinance. The
police cost of responding to false alarms would be reduced or eliminated along with a
corresponding decrease in revenues associated with false alarm fines. Fees associated
with issuing annual alarm pennits would be retained.
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Recommendation 125: Complete implementation of Tiburon Automated
Report System (ARS) in the Police Department.
Police Recommendation:
Implement recommendation.
Imnlementation Stens:
. Work with Tiburon to develop plan and timeline to implement ARS within
Patrol Division for field and station police report preparation, approval and
dissemination.
. Determine hardware, software and support costs (one-time and recurring)
associated with ARS.
. Secure approval and funding for ARS, focusing on identifying alternative
funding sources.
. Train Patrol personnel in the utilization of ARS to prepare reports and Patrol
Supervisors in the approval of police reports.
. Train Records employees in the utilization of ARS to aid in data entry into the
Records Management System and dissemination of police reports to the end
users.
Timeline:
(1) year.
Cost Imnlications:
The cost to fuJly implement ARS is projected to be $250,000.
Comments & Issues:
ARS will automate the preparation, approval and dissemination of initial crime reports
taken at the Front Desk and in the field. The time needed for Records Clerks to perform
data entry into the Records Management System (RMS) will be reduced. ARS reports
can be disseminated on a "real time" basis to accelerate the follow up investigation and
prosecution of crimes as well as aid in the deployment of field resources to address
emerging crime trends and patterns.
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Recommendation 127: Review current dispatch procedures as an interim
measure, and improve coordination and cross training between the City's Fire and
Pollee dispatchers.
Police Recommendation:
hnp]ement recommendation.
hno]ementation Steps:
. Identify type, frequency and cost associated with cross training Fire and
Police dispatchers with input of both Departments management and line level
personnel. Training will consist of in-house training, POST 120-hour Basic
Dispatcher course for Fire dispatchers and 16-hour Emergency Medical
Dispatching course by PROQkfor Police dispatchers.
. Conduct meet and confer with labor unions.
. Prioritize identified training needs and develop timeline.
. Secure approval and funding to implement training.
. Conduct training.
. Measure impact based on established criteria, including reduction in 9-] - I call
answering times, workload leveling, improved coordination at field events
involving both Departments, better staffing coverage, and improved employee
morale.
Timeline:
18-24 months.
Cost hnolications:
To be determined. Costs will consist of the following:
. One-time training costs of $2],000 (not including salaries) to send (14) Fire
dispatchers (full- and part-time) to the POST 120-hour Basic Dispatcher
course. Costs may not be POST reimbursable, as Fire dispatchers will not
qualifY as police employees.
. One time training costs (to be determined) to send (38) Police dispatchers
(full- and part-time) to the 16-hour Emergency Medical Dispatching course by
PROQA. .
. Additional training costs annually (to be determined) for both Police ana Fire
when new full- or part-time dispatchers are hired.
. Overtime expenditures for training or back filling dispatchers who attend
training.
Comments & Issues:
Successful implementation of cross training is dependent upon maintaining the
dispatchers staffing levels for both Departments. Currently the Police (5) dispatcher
vacancies out of (30) authorized line level positions, while Fire has (1) vacancies out of
(10) authorized line level positions. Fire has (4) part-time dispatchers and Police has (8)
part-timers.
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