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Home My WebLink About14-Personnel . . CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION From: BARBARA DILLON ,Subject: POLICE DEPARTMENT-FSTABLISH CLASSIFICATION OF POLICE Or7t'J,~ jAIAL~TAKER . Dept: PERSONNEL Date: NOVEMBER 25, 1996 Synopsis of Previous Council Action: On August 19, 1996, the Mayor and Common Council approved the [mal budget for FY 1996- 97. ADMiN. O~"L~November 25. 1996. the Council Personnel Committee recommended this item for approval. 19 IfJV 96 2.J 2, 4 Recommended Motion: . Establish the part-time classification of Police Call-Taker, Range 1286, $10.66; $11.20; $11. 76; $12.35; $12.96/hour. · Submit the proposed job description for Police Call-Taker to the Civil Service Board for approval. . Direct the Personnel Department to update Resolution 6413, Section Thirteen, to reflect this particular action. yS~r?h~J ~;,./ _hy-J Signature Contact person: Barbara Dillon Phone: 384-5161 Supporting data attached: Yes Ward: FUNDING REQUIREMENTS: Amount: Bud~et ($44.000) Source: (Acet. No. 001-221-5014 ~~::es~d/u:~-';~e7~ Council Notes: (!;Arr~ dr/'L1w?t-:l OtJ/-.'::o/-.s-CIY Ath) tin t2d/.J~~ ~#/lM.I'~ ~ #a.s;7.;JY ~ FY96-97. v / I )./ ~/1 {;. 1"/ Agenda Item No. . CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION STAFF REPORT BACKGROUND Lee Dean, Chief of Police, has requested the establishment of a _.illE.- classification to work in the Communications Division of the Police Department. At the present time, the Communications Division is using other Police Department employees in an overtime status to mitigate staffing deficiencies caused by the department's inability to fill all authorized dispatcher positions on a continuous basis. Using overtime for this purpose diminishes the Police Department's effectiveness to address various crime problems, mandated R,~gran:s"~:::~::=Bli;i_.ili.1.t,,^::::li.JrII1:4111 The Police Department believes it is critical to establish a part-time Police Call-Taker position to handle routine and emergency 911 calls. Job duties for the part-time Police Call-Taker, as distinct from a Dispatcher I, do !lQt include police radio dispatching, nor completion of POST training. POST regulations require that all employees classified as "dispatchers" must complete a 120-hour dispatcher academy within their first year of service. There does not seem to be an adequate pool of POST-certified individuals who are interested in accepting part-time employment as dispatchers. Therefore, there is a need to establish a cadre of trained part-time employees who are available to fill current and future scheduling shortages __;;._I."'.lil__~Blli_jl.WJ!(ImB!~ A copy of the proposed job description for Police Call-Taker is attached. COSTING The classification of Police Dispatcher I is Range 1296, $1,943-$2,362/month. The hourly steps for a part-time Police Dispatcher I range from $11.21 to $13.63/hour. The proposed salary range for the Police Call-Taker is Range 1286, $I,848-$2,247/month, with equivalent hourly steps of $10.66; $11.20; $11.76; $12.35; $12.96. This is five percent (5%) below the range for Dispatcher I. Police Department classifications currently working overtime in Communications as auxiliary dispatchers consist of Police Officers, Community Service Representatives I/II and a Typist Clerk III. With the exception of the Typist Clerk III, all of these other classifications are paid overtime at their current rate of pay, which is higher than the proposed Call-Taker salary. The Police Department has $44,000 in approved funding in fiscal year 1996-97 for part-time salaries in their police dispatch division. RECOMMENDATIONS Based on the foregoing, recommendations include: * Establish the part-time classification of Police Call-Taker, Range 1286, $10.66; $11.20; $11.76; $12.35; $12.96/hour. * Submit the proposed job description for Police Call-Taker to the Civil Service Board for approval. * Direct the Personnel Department to update Resolution 6413, Section Thirteen, to reflect this particular action. Attachment: Proposed Job Description POLrCB CALL-TAKER JOB DESCRIPTION Under general supervision operates telephone, computer and ancillary equipment in a police communications system; receives, interprets and codes routine and emergency 911 calls; handles service related requests from field units; and performs related work as required. REPRESENTATIVE DUTIES Provides courteous and expeditious customer service to the general public and City department staffs. Assists the communications centers quality police communications service personnel. in providing progressive, to the pUblic and department Receives, evaluates and documents "911", emergency and routine calls from the general public; interrogates callers and evaluates call data; calms distressed citizens on the phone; receives, evaluates, prioritizes, sequences, and transfers information and instructions. Interprets and codes data for transmission; prioritizes calls for police response and translates information into appropriate California Law Enforcement Code sections. Receives and follows up on service requests and questions from department personnel; notifies other departments, organizations and businesses of needed support services, pursuant to established procedures or instructions of supervisor; notifies other law enforcement jurisdictions when necessary. Changes, indexes and files recording tapes. Operates computers, telephone switchboards, office machines and other ancillary equipment; compiles data and prepares reports; furnishes a variety of information relating to departmental activities to the general public; maintains records of calls received and their disposition; maintains files, lists and maps; performs miscellaneous clerical maintenance duties. Routinely adheres to and maintains a positive attitude towards City and Department goals, and performs related work as required. MINIMUM OUALIFICATIONS CUrrent full time employment with the San Bernardino Police Department; one year of law enforcement customer service experience working with the public in person, or by telephone. Possession of a valid Class "C" California Driver's License is required. GENERAL OUALIFICATIONS Knowledqe of: Proper English usage; Record keeping methods; Telephone courtesy; Fundamentals of human relations; Proper operation and care of telephone equipment; Basic computer operations. Abilitv to: See in the normal visual range, with or without correction; Hear in the normal audio range, with or without correction; Exhibit normal range of upper body motion; Remain sedentary for long periods of time; Transport loads weighing up to 10 pounds; Remain calm and work rapidly under stress while exercising good judgement in emergency situations; Work indoors in a variety of environmental conditions including exposure to heat or cold, noises, vibrations, or dust; Communicate clearly and concisely, both orally and in writing; Listen to and record, or key in information clearly and accurately; Use a typewriter and computer keyboard with accuracy; Remember numerous details; Read, understand and apply moderately difficult materials; organize work within a constantly changing set of priorities; Understand and carry out oral and written instructions; Establish and maintain effective relationships with those contacted in the course of work. . ORGANIZATIONAL RELATIONSHIPS The class of Police Call-taker is the entry level communications series. Line supervision is received Dispatch Supervisor or other supervlsory personnel department. Lead supervision may be received from Dispatcher. Incumbents work a varied work shift, weekends, evenings and holidays. Approved: Date: C.S.B. Approved: in the from a of the a Senior including JD:POLICE CALL-TAKER 11/18/96 mw