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ORIGINAL
CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From: Tom Marek,
ACTING I.S. DIRECTOR
Dept: ADMIN/INFORMATION
SERVICES DIVISION
Subject: RESOLUTION
AUTHORIZING A FISCAL YEAR
2005/2006 MAINTENANCE
CONTRACT WITH NPA COMPUTERS
INC. FOR MAINTENANCE OF THE
CITY'S COMPUTER AND
NETWORKING HARDWARE AND
OPERATING SYSTEM SOFTWARE
Date: May 23, 2005
MlCC Meeting Date: June 20, 2005
Synopsis of Previous Council Action:
June 3, 2002, Reso. # 2002-157 - Approved the purchase of an annual maintenance
contract with NPA Computers Inc. for computer and network hardware, and system
software between the City of San Bernardino and Hewlett Packard I Compaq Computer
Support. The resolution provided for 2 single year renewal options contingent upon
funding being approved in the City's budget.
Recommended Motion:
Adopt resolution.
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Sure
Contact person: Tnm MarAk
Phone: ~A4_"Q47
Supporting data attached: Staff Report Ward:
FUNDING REQUIREMENTS: Amount: $119,554.52
Source: (Acct. No.)
679-251-5172
(Acct nE'SCription)
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Finance:
Council Notes:
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CITY OF 8AN BERNARDINO - UQU.8T FOR COUNCIL ACTION
Staff Report
Subject:
Resolution of the Mayor and Common Council of the City of San Bernardino authorizing a
Fiscal Year2005/2006 maintenance contract with NPA Computers Inc. for maintenance of the
City's computer and networking hardware and operating system software.
Background:
On June 3, 2002, the Council approved a Fiscal Year 02/03 agreement with NP A Computers Inc.
to provide maintenance for the City's computer and network hardware as well as system
software. This is a critical agreement due to 24 hours per day, 7 days per week service coverage
necessary for Public Safety dispatching systems. The existing contract provided for 2 additional
years, the last year being 04/05 fiscal year. A bid process has occurred for the 05/06 fiscal year.
The RFQ was sent to 14 vendors. Of the 14 vendors, 7 were located in the Inland Empire (2 in
San Bernardino). The RFQ was also posted on the City's Internet site and advertised in the San
Bernardino Sun newspaper. The only response was from NPA Computers Inc. of New York, a
company authorized as a Compaq services reseller.
There are not a large number of companies capable of servicing the long list of equipment and
system software that the City utilizes. The previous maintenance vendor was NP A Computers
Inc. and they utilized HP/Compaq local support personnel. NP A of New York again proposes to
provide service through HP/Compaq local support personnel. The original support personnel
servicing the City have remained the same over the last 13 years, regardless of the company
holding the actual contract. This will continue to the case through NP A, and is advantageous to
the City due to the expertise of the services group, and their existing knowledge of the City's
major servers and network environment.
Financial Impact:
The annual maintenance costs for the Fiscal Year 2005/2006 are $119,554.52. This is an
increase of $9,069.00 over the 2004/2005 fiscal year. The increase is largely due to the fact that
the majority of covered equipment is reaching the end of its supported life. As hardware nears
the end of its supported life, it is more difficult to maintain inventories of spare parts and the
equipment in the field is more prone to failure.
Recommendation:
Adopt resolution.
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RESOLUTION NO.
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RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE
CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 2005/2006
MAINTENANCE CONTRACT WITH NPA COMPUTERS INC. FOR
MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING
HARDWARE AND OPERATING SYSTEM SOFTWARE.
BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE
CITY OF SAN BERNARDINO AS FOLLOWS:
SECTION 1: That NP A Computers Inc. provides maintenance of the City's
computer and network hardware and operating system software. Pursuant to this
determination, the Purchasing Manager is hereby authorized to issue an Annual
Purchase Order and Service Agreement (a copy of which is attached hereto as Exhibit
"A" and incorporated in full herein) to NP A Computers Inc. in an amount not to
exceed $119,554.52 for Fiscal Year 2005/2006 for maintenance of the City's computer
and network hardware and operating system software. This agreement, at the City's
discretion, can be extended with two single year renewal options.
SECTION 2: The authorization to execute the above referenced agree-
ment order is rescinded if it is not executed within ninety (90) days of the passage
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RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF
SAN BERNARDINO AUTHORIZING A FISCAL YEAR 200512006
MAINTENANCE CONTRACT WITH NPA COMPUTERS INC. FOR ANNUAL
MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING
HARDWARE AND OPERATING SYSTEM SOFTWARE.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by
The Mayor and Common Council of the City of San Bernardino at a
meeting thereot: held on the day of
, 2005, by the
following vote, to wit:
Council Members Aves Nays
Abmin Absent
ESTRADA
LONGVILLE
McGINNIS
DERRY
KELLEY
VAN JOHNSON
McCAMMACK
Rachel G. Clark, City Clerk
The foregoing resolution is hereby approved this day of
,2005.
Judith Valles, Mayor
City of San Bernardino
Approved as to form and legal content:
James F. Penman, City Attorney
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1 1 DA.252PI-F9 WIth Raid Controller $239.00 $239.00 $2.868.00 10%
2 1 TLZ06-AA 40B 4mm OAT Drive $50.60 $50.&0 $607.20 10%
3 1 RRD43.AA 5.25" SCSI Dual speed CDROM $17.60 $17.60 $211.20 10%
4 7 RZ26L-YA 1.05 OB 3.5" Disk: In Mod Carrier $209.00 $1,463.00 $17.556.00 10%
5 1 RZ28-YA 2.1 OB Disk with snap In carrier $30.80 $30.80 $369.60 10%
6 1 RZ29B-YA 4.3 GB Disk with snap in carrier $25.30 $25.30 s!_ 10%
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10 1 FR-B41WW-AC Digital Srvr 3100 RAID System $0.00 $0.00 10%
11 3 FR.PC77M-BL 64MB 60NS Slmm Memory $9.90 $21.70 $318.40 10%
12 3 FR-cECBA-cA HOD 4GB 7200RPM Side SCSI $60.00 $160.00 $2 1ee.00 10%
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28 1 D20FRW1L030 (Nlkel $119.90 $119.90 $1.438.80 10%
HP ML370 G2 Serial #
0 21 1 D201JSR1K114 (Pollux) $111.90 $119.90 $1.438.80 10%
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30 1 D201JSR1K246 (Castor) $119.90 $119.90 $1.438.80 10%
31 $0.00 $0.00 10%
DaIl1500SC Serial # 0732N11
32 1 MOrDheual $55.00 $55.00 S680.00 10%
DaIl1400SC Serial # OYQ3K01
33 1 Tekno) $55.00 $55.00 $680.00 10%
HP Pronant ML360 serial #
34 1 MOOFLK8434 (La.... F"chel $15.40 $15.40 $184.80 10%
HP DL 380 Serial # D20FRW1 UOO
35 1 FN.WEBI $119.90 $119.90 $1 438.60 10%
NP IJL 380 Senal .
36 1 D208FRW1K190 (FN-EPROCESSI $119.90 $119.90 $1.438.60 10%
HP DL 380 Serial #
37 1 D206FRW1L031lFN-cONTENTI $119.90 $119.90 $1 438.80 10%
HP ML 370 Serial #
38 1 D15OJSS1KOO4 (Muasrvrl $119.90 $119.90 $1.438.80 10%
HI" erlal #
39 1 D206JSS1K334 (SunproDBI $ 119.90 $119.90 $1.438.80 10%
36.6 GEl 10K RPM Ultra 320 SCSI
40 6 HOD $0.00 $0.00 $0.00 10%
Compaq AIT Internal 35"0 Tape
41 1 Drive $20.90 $20.10 $250.80 10%
HP DL360R01 P1000 Serial #
42 1 6J23FXK11074 (SunproMS) $80.30 $80.30 $963.60 10%
43 2 18.8 GB 10K RPM Ultra SCSI HOD $0.00 $0.00 $0.00 10%
Compaq AIT External 35"0 Tape
44 3 Drive $62.70 $188.10 $2267.20 10%
Monthly
NPA Computers, Inc
Pricing Pages
City of San Bernardino Page 1 of 3
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48 1 $119.90 $119.90 $1,438.80 10%
49 1 $8G.30 $80.30 $963.80 10%
$44,377.20
HARDWARE REQUIRING 24 HR 7 DAY SUPPORT
HP COMPAQ PART Monthlv
ITEM # QTY # DESCRIPTION MonthlY Unit E A...Il!IuI %
48 l' PB75S.FA SIN N172&03810 $81.30 $81.30 $831.80 10%
49 1i PB7MA-CE Asrv 1000A 218MB Memory $20.90 $20.90 $2&0.80 10%
50 f PB7MA-CC Alrv 1000A 84MB Memory $18.70 $18.70 $224.40 10%
51 1 KZPAA.AA FHS $7.70 $7.70 $12.40 10%
RM BA :566-8B Fmt Mount,
52 1 BA36R.AF WIPWR $35.20 $35.20 $422.40 10%
53 1 TLZ09.VA TLlOI In SW snap In camer $41.80 $41.80 $501.80 10%
54 1 DE450-CA PCI NIC, (TP. TW, AUIl Slnale $5.50 $5.50 $88.00 10%
55 1 KZESC.AA EISA Backplane RAID 1 Channel $23.10 $23.10 $277.20 10%
56 1 Cisco 3700 Router $209.91 $209.91 $2518.12 10%
57 4 Cisco 2 DOrt T.1 WAN Cards $75.00 $300.00 $3.800.00 10%
58 1 J4138A HP 9308 Core Network Chasls $588.00 $588.00 $7.058.00 10%
59 2 J4857A HP 8 Port Gig Card $0.00 $0.00 $0.00 10%
4~ 80 3 J4842A HP 8 Port CODoer Gla Card $0.00 $0.00 SO.OO 10%
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IWSS and SPS $18 000.00
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NPA Computers, Inc
Pricing Pages
City of San Bernardino Page 2 of 3
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SpeCial agent for Oracle. 1
204 Verltas Server. $6,000.00 5%
205 Verltas Special agent for SQL 1 Server $6,000.00 5%
Special agent for Exchange. 2
206 Verltas Servers $6,000.00 5%
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207 NeatSulte by Trend Micro license. $2,300.00 5%
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208 Microsoft 2000 O.S. $8,000.00 5%
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209 Microsoft 2003 O.S. Item #208 5%
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210 Microsoft 2000 Item # 208 5%
Bronze support for Exchange Included w
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Pricing Pages
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Welcome To The Computer World That's Commanded By Service
751 Coates Ave. Holbrook. N.Y. 11741
p. 631-467-25001631-467-5609
NP A Computers, Inc.
Request for Information
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Network Hardware
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NP A Computers, Inc.
751 Coates Avenue
Holbrook, NY 1 174 I
(631) 467-2500
1-800-USE-NP A4
www.noacomputers.com
E-Mail--npa@npacomputers.com
NPA Computers. Inc. Page 1
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751 Coatt'.\ An' Holhrook Y r 1/741
p, 631-467-2500f 631-467-5609
Executi,'e Summary
Thank you for offering NP A Computers the opportunity to bid on providing Network Hardware
Maintenance. It is our pleasure to introduce NP A to you.
NPA is a nationwide computer maintenance company providing on-site maintenance senice on
all types of computer equipment from pes and printers to communications and mainframes. specializing
1I1 the maintenance of LANs and WANs. NPA currently services over 500 accounts covering many
different types of businesses including government agencies, townships, school districts, large corporations,
nationwide retailers, hospitals, utility companies and Wall Street firms. We have had much exposure in
LANIW AN environments and acknowledge the importance that high quality maintenance has in these
systems. We fully understand the critical environment in which these systems operate and have extensive
experience in exceeding the demands and requirements of maintenance contracts.
We have been in business for over 24 years and have earned an outstanding reputation in the field
through honest, hard work and exceptional performance. We have the ability to perform in, and the
resources to maintain spare parts for high-priority environments. These accounts contain a huge variety of
computer equipment from many different manufacturers and their efficient operation is of critical
importance.
Our staff is properly trained and certified in all areas of computer repair. Realizing that all
businesses have different requirements, we offer a full scope of computer repair services with the unique
capability of tailoring our maintenance contracts to meet the specific needs of each customer. We offer
several levels of service contracts, T &M. preventive maintenance, depot repair, telephone support,
consultant services and disaster recovery facilities. We handle installations, relocations, upgrades, swaps,
and trade-ins. As a Compaq/HP authorized service center & reseller we have several years of extensive
experience with servicing both new and old DEC equipment.
As will be demonstrated in the pages to follow, NP A has the experience, technical capability and
the resources to efficiently service this account,
NPA Computers, Inc.
Page 2
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Welcome To The Computer World That's Commanded By Sen-jc!'
751 Coates Ave. Holbrook. N.Y. 11741
p. 631-467-2500f 631-467-5609
Project Management
Summary
NP A currently employs more than 40 people. Our field service department alone consists of 20
field service technicians. We mAintain high standards in hiring experienced and properly trained personnel.
The President ofNPA Computers is Mr. Peter Aroniadis. He is always readily available to any
client and is aware of the day-to-day operations of NP A. He will oversee this account, as he does for all
accounts. Under his i-.diate direction is the Field Service Manager, Mr. Anthony Eleftheriou. The
Account Rep. will be supervising the dispatching of all service calls to ensure prompt and efficient
completion of all calls. He makes sure the response time is met and he monitors the technicians' progress
during the call. They both have many years experience in coordinating our Field Service Department and
they would be more than happy to speak with you to answer any questions you may have. You are also
welcome to tour our facilities to better fAmiliarize yourselves with our company.
Technician Certification
We employ A+ Certified Technicians who are experts in Microsoft NT/2000, Unix, LAN/WAN
Administration, Windows '9S/981ME1XP etc. and who are Novell CNE'sand Microsoft MCSE's. NPA is
also a Microsoft Solutions Provider and Compaq Authorized Service Center. Most of the technicians are
also Cisco Certified _ CCNA. Technicians range in experience from five to twenty years and are fully
experienced in servicing ALL types of computer equipment from an unlimited number of manufacturers.
We also operate a full-service Depot Repair Facility on the premises with two full-time technicians to
repair and refurbish equipment. NP A is a Certified Reseller for many manufacturers including IBM,
Compaq, Cisco, HP, Old-Data and Acer.
NPA Computers. Inc.
Page 3
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Statement of Certification
A. Services Proposed:
NP A will be providing the City of San Bernardino with 7x24 and 5x9 on-site technical support services for
various Digital Equipment. Compaq/HP Servers. Dell Servers. Cisco Equipment and Power Supplies and
related software (desktop OS. Server OS. Digital OS. Veritas Software and Trend Micro Software.) These
services will be managed by NPA Computers. lne and services by Hewlett-Packard Corporation (HP)
Technicians and call center staff. Direct support for Veritas & Trend will come direct from the
manufacturer.
B. Firm & Binding
The offer from NPA Computers, inc. on this proposal is firm and binding for 120 days from the date this
proposal is opened and recorded.
C. Non-Collusion
NP A Computers has derived the information on this proposal. including costs, independently. NP A has
not consulted with any other prospective proposers or competitors for the purpose of restricting
competition.
D. Dec:laration
NP A declares that all information in the proposal and attachments are true which shall constitute a
warranty, the falsity of which shall entitle the City to pursue any remedy by law.
E. Binding Agreement
J\TpA agrees that all aspects of the RFP and the proposal submitted shall be binding if the pro[posal is
selected and the contract is awarded.
F. Information b~' Request
NPA agrees to provide the City any and all information necessary to determine our ability to perform the
services proposed.
G. Compliance
NPA agrees that it shall comply with all apphcable rules. laws and regulations jf selected for contract
award.
NPA Computers. Inc.
Page 4
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Welcome To The Computer World That's Commanded By Service
751 Coates Ave. Holbrook. N.Y. 11741
p. 631-467-25001631-467-5609
h_ Proposal Description
A. City's Requirements
,<PA Cotq)uters bas been servicing the City of San Bernardino for three years.- We understand that the
City requires irnrnediate support on critical equipment should any failures occur either by software or
hardware. NP A bas provided the City with the highly skilled and qualified technicians from CompaqlHP.
These technicians specialize in supporting the products listed and have become familiar with the City's
network configuration and equipment. NP A plans to continue using the quality support that comes from
HP (our business partners) to provide these services. Alongside the equipment and OS support, NPA will
also contract with Trend Micro and Veritas to provide software support for their products. As these third
party products have become essential to the operations of the City, only the OEM can provide the critical
support and updates necessary to keep the end-users, which exceeds 1,000, up and running.
B. Narrative Description
NPA Computers will be contracting with HP to provide the 24x7 and 5x9 support for the City's equipment.
NPA will also be contracting with Trend Micro and Veritas to support these critical software packages. HP
is one of the worlds largest support providers maintaining governments and corporate systems throughout
the world. Boasting the largest field service department, HP maintains the certifications and qualifications
of each and every technician in the field. Each engineer is highly trained in hislher field whether it be
Digital Equipment or Dell Servers, these technicians receive the essential training that exceeds most service
organizations.
NPA and HP have bad a strong business relationship since 1990. Throughout the 90's our relationship
grew allowing us to provide critical mainframe services through HP as a reseUer. We maintain that
relationship today by providing our customers the solutions of an enterprise OEM while maintaining our
competitive edge in the market
NPA is also an authorized reseUer for Trend Micro products as well as Veritas products. As demonstrated
over the past few years, NPA bas provided the support required by the City of San Bernardino to support
these products.
C. Assumptions
It is becauae NPA Computers is providing all support through HP (with exception to Trend Micro and
Veritas Products) that the City must assume the certifications with Microsoft Products, Digital Products,
Compaq Products and DeU Products. NP A cannot get copies of such certifications from HP because the
OEM cannot certify itself in its base products.
NPA Computers. Inc.
Page 5
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Welcome To The C omplller World Thai 's Commanded By Sen';ce
751 Comes Ave. Holbrook. X. r 11:- -I I
p. 631--167-2500/631-467-5609
Statement of Experience
A. Business Name
NPA Computers. Inc. (Corporation)
751 Coates Ave.
Holbrook. NY 11741
B. Years in Business
I. NP A Computers, Inc. (Since 1999)
:!. NP A Systems, Inc. (Since 1978)
C. Demonstrated Capacit)' for Services
NPA Computers has been performing field services and maintenance suppon since 1978. Currently, NPA
Computers is supponing the City of San Bernardino in the capacity that will be servicing the City under
this RFP. NP A is also performing services for New York City Health & Hospitals Corporation data center,
which hosts the data for over 20 hospitals throughout the metropolitan area. NP A is also performing
similar services for the New Jersey Transit Data Center which hosts all of the information for the transit
system for all of New Jersey.
D. Licenses and Permits
NPA Computers is currently an authorized equipment and service suppon reseller for HP. Dell. Trenda
Micro and Veritas.
E. Proposer's Staff
NPA Computers will be reselling the services through HP. HP is a world wide global leader in suppon,
product and service solutions.
F. References
New York City Health and Hospitals Corporation
1400 Pelham Pkwy
Bronx, NY
Contact: Lou Riccardi
Phone: 718-794-2499
Contract #4-06-007
Bid #021-0151
Awarded: 5/01
Scheduled Completion Date: 5/06
Amount: $2,500,000
Agency purchase of a .J year IBM and Digiwl Equipmelll Corp. Maintenance Contract with 2.J X
7 coverage and guarallleed 2-hour response time.
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Welcome To The Computer World That's Commanded By Service
751 Coates Ave. Holbrook, N. Y. Jl741
p. 631-467-2500f 631-467-5609
New Jersey Transit
One Penn PI.. bat
Newark, NJ 07105
CO:'ltact: Ron Smith
Phona:873-481-8187
Amount: 1,500,000
Awarded: 08102
Completion: OMi'------
Agency purchase of a three- year con'tract to support Storagetek, IBM and Digital Mainframe units as well
as provide support for multiple printers. servers and peripherals located throughout New Jersey Transit
Locations. 24x7 with 2-hour response and 9%5 response times.
City of San Bernardino
300 North "D" StNet
San Bernardino. CA 82418
Contact: IMry MarlIn
Phone: 808 384 1147
Amount: $271,000
Awarded: 07/02
Completion: 07/05
Agency purchase of a three- yeor contract to support Digital Equipment. Trend MicroProducts. Veritas
Products on a Ux7 and 9x5 service agreement.
G. Potential Commitments
NPA confirms it does not have any potential commitments which may adversely affect the ability to
perform the contract
NPA Compulers. Inc.
Page 7
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TO: THE COMMON COUNCIL. CITY OF SAN BERNARDINO
In accordance with Title 23. United States Code. Section 112. the undersigned hereby'
states. under penalty of perjury:
That heishe has not, either directly or indirectly. entered into any agreement. participated in
any collusion, or otherwise taken action in restraint offree competiti,'e bidding in
connection with RFP F-06-0L
Business Name
NPA Computers Inc.
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7~l-GQates APenue, H~k, NY 11741
Business Address
Signature of bidder X
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Oakdale, NY
Place of Residence
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Subscribed and sworn before me this
day of . I
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.20.::......,
Notary Public in and for the County of Suffolk
. Stateof~ New York
My commission expires IV L ;,' L Iii ..~. ,
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.20<-r.
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\....:
. ..~iARY MCCARTHY "
I NOTARYPU5UC, STATE OF NEW YORK
I No. C1MC6102078
I aUALlFIEL: IN SUFFOLK COUNTY. ,.~
I MY COMMiSSION EXPIRES NOV 2.1 2.'1.. '; .
24
,
** FOR OFFICE USE ONLY - NOT A PUBLIC DOCUMENT **
RESOLUTION AGENDA ITEM TRACKING FORM
Resolution # ~. V 0 (' -- I ? 3
Meeting Date (Date Adopted): ~ ;' }rJ ~ oS Item # :J. L,j
Vote: Ayes 1 Nays
Change to motion to amend original documents D
Abstain
Companion Resolutions
Null/Void After: q1J days /
Resolution # On Attachments: D
Absent
PUBLISH D
POST D
Note on Resolution of attachment stored separately: D
RECORDW/COUNTY D By:
~
Date of Clerk/CDC Signature:
I
Date Memo/Letter Sent for Signature:
151 Reminder Letter Sent:
Date Returned:
2nd Reminder Letter Sent:
Request for Council Action & Staff Report Attached:
Updated Prior Resolutions (Other Than Below):
Updated CITY Personnel Folders(64~~, 6429,6433, 10584, 10585, 12634):
Updated CDC Personnel Folders (55~1):
Updated Traffic Folders (3985, 8234, 655, 92-389):
Copies Distributed to:
o.:-:t Animal Control D EDA D
;:;,;
~
'~ City Administrator D . Facilities ~/
?f ~
City Attorney Finance
Code Compliance D Fire Department D
Development Services D Human Resources D
Others:
Notes:
Reso. Log Updated:
Seal Impressed:
g/
Not Returned: D
Yes ~~o_ By_
Yes' No~ By_
Yes NOLBy_
Yes No -----4' By
NO~
Yes
Information Services
Parks & Recreation
Police Department
Public Services
Water Department
~/
D
D
D
D
Ready to FiI .
Revised 12/18/03