HomeMy WebLinkAbout33-Human Resources
CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
From:
Linn Livingston
Human ~RrbLi 1 N A L
Subject: INCREASE SALARY FOR
POSITION OF POLICE CALL-TAKER
IN THE POLICE DEPARTMENT
Dept:
Date: September 21, 2004
MICC Meeting Date: Oct. 4, 2004
Synopsis of Previous Council Action:
September 27, 2004: The Personnel Committee recommended this item for approval.
Recommended Motion:
1. Increase salary range for position of Police Call-Taker, Part-Time, $10.66 - $12.96
per hour to $14.75 - $17.93 per hour.
2. Direct Human Resources Department to update Resolution 6413 to reflect this
action.
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Signature
Contact person:
Linn Livinaston
Phone:
384-5161
Supporting data attached: Yes Ward:
FUNDING REQUIREMENTS: Amount: $7.600
Source: (Acct. No.)
001-221-5014
(Acct. Description)
Finance:
Council Notes:
Agenda Item No. 33
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CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION
Staff Report
Subiect:
Increase the salary for the part-time position of Police Call-Taker from $10.66 - $12.96 per hour
to $14.75 - $17.93 per hour.
Backe:round
The part-time position of Police Call-Taker has not received a salary adjustment since it was
established in 1997. The position of Police Call Taker was created as an economical means of
back filling the dispatch center's staffing shortages in addition to providing service to the general
public. The position supports the dispatch center by evaluating incoming emergency and routine
calls from the general public, calming distressed citizens, and prioritizing the calls for police
response.
The salary was established at a pay rate of 5% lower than a Dispatcher I position. While the full-
time Dispatchers received pay increases through negotiations, the part-time position of Police
Call Taker did not. Maintaining and recruiting experienced employees has become difficult with
the current salary schedule.
During FY 03-04, full-time dispatchers worked a total of 4,882 hours of overtime. It is estimated
that Police Call Takers will be able to absorb up to 1,500 hours, decreasing the number of
overtime hours worked and improving the City's response to 911 calls. However, the department
has been unable to fill the positions due to the low salary.
The Police Department is recommending that the salary be increased to a range 5% below the
current pay for the Dispatcher I position. The Police Call-Taker position is typically filled with
current City employees, eliminating the need for a background investigation and the long-term
training process.
Financial Impact
The increase in salary for the Police Call-Taker position will be approximately $7,600 making
the assumption that the employees will work the projected 1500 hours. The additional $7,600
will be absorbed in the current FY 2004-05 police dispatch part-time salary budget (001-221-
5014).
Recommendation
1. Increase the salary for the position of Police Call-Taker, part-time, $10.66 - $12.96 per hour
to $14.75 - $17.93 per hour.
2. Direct the Human Resources Department to updated Resolution 6413 to reflect this action.
HR/ Agenda Items:SR.Police.Call- Taker
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POLICE CALL-TAKER
JOB DESCRIPTION
Under general supervision operates telephone, computer and ancillary equipment in a police
communications system; receives, interprets and codes routine and emergency 911 caUs; handles
service related requests from field units; and, performs related work as required.
REPRESENfATIVE DUTIES
Provides courteous and expeditious customer service to the general public and City department
staffs.
Assists the communications centers in providing progressive, quality police communications
service to the public and department personnel.
Receives, evaluates and documents "911", emergency and routine calls from the general public;
interrogates callers and evaluates call data; calms distressed citizens on the phone; receives,
evaluates, prioritizes, sequences, and transfers information and instructions.
Interprets and codes data for transmission; prioritizes calls for police response and translates
information into appropriate California Law Enforcement Code sections.
Receives and follows up on service requests and questions from department personnel; notifies
other departments, organizations and businesses of needed support services, pursuant to established
procedures or instructions of supervisor; notifies other law enforcement jurisdictions when
necessary.
Changes, indexes and files recording tapes.
Operates computers, telephone switchboards, office machines and other ancillary equipment;
compiles data and prepares reports; furnishes a variety of information relating to departmental
activities to the general public; maintains records of calls received and their disposition; maintains
files, lists and maps; performs miscellaneous clerical maintenance duties.
Routinely adheres to and maintains a positive attitude towards City and Department goals; and,
performs related work as required.
MINIMUM OUALIFICATIONS
Current full-time employment with the San Bemardino Police Department; one (1) year of law
enforcement customer service experience working with the public in person, or by telephone.
'.
Possession of a valid Class "C" California Driver's License is required. For out-of-state applicants,
a valid driver's license is required. A valid Class "C" California Driver's License must be obtained
within (10) days of appointment (CA Vehicle Code 12405c).
GENERAL OUALIFICATIONS
Knowledge of:
Proper English usage;
Record keeping methods;
Telephone courtesy;
Fundamentals of human relations;
Proper operation and care oftelephone equipment;
Basic computer operations.
Ability to:
See in the normal visual range, with or without correction;
Hear in the normal audio range, with or without correction;
Exhibit normal range of upper body motion;
Remain sedentary for long periods of time;
Transport loads weighing up to 10 pounds;
Remain calm and work rapidly under stress while exercising good judgement in emergency
situations;
Work indoors in a variety of environmental conditions including exposure to heat or cold,
noises, vibrations, or dust;
Communicate clearly and concisely, both orally and in writing;
Listen to and record, or key in information clearly and accurately;
Use a typewriter and computer keyboard with accuracy;
Remember numerous details;
Read, understand and apply moderately difficult materials;
Organize work within a constantly changing set of priorities;
Understand and carry out oral and written instructions;
Establish and maintain effective relationships with those contacted in the course of work;
Work on an occasional or sporadic basis, as needed.
.
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ORGANIZATIONAL RELATIONSHIPS
The class of Police Call-Taker is the entry level in the communications series. Line supervision is
received from a Dispatch Supervisor or other supervisory personnel of the department. Lead
supervision may be received from a Senior Dispatcher. Incumbents work a varied work shift,
including weekends, evenings and holidays.
APPROVED:
DATE:
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Director of Human Resources
CSB APPROVED:
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HR/Job Descriptions - New:00511.Police.Ca11-Taker