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Home My WebLink About2005-163 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 . RESOLUTION NO. 2005-163 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 2005/2006 MAINTENANCE CONTRACT WITH NPA COMPUTERS INC. FOR MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE. BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AS FOLLOWS: SECTION 1: That NPA Computers Inc. provides maintenance of the City's computer and network hardware and operating system software. Pursuant to this determination, the Purchasing Manager is hereby authorized to issue an Annual Purchase Order and Service Agreement (a copy of which is attached hereto as Exhibit "A" and incorporated in full herein) to NPA Computers Inc. in an amount not to exceed $119,554.52 for Fiscal Year 2005/2006 for maintenance of the City's computer and network hardware and operating system software. This agreement, at the City's discretion, can be extended with two single year renewal options. SECTION 2: The authorization to execute the above referenced agree- ment order is rescinded ifit is not executed within ninety (90) days of the passage of this resolution. III III III III III III III III III III III III 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 r RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 200512006 MAINTENANCE CONTRACT WITH NPA COMPUTERS INC. FOR ANNUAL MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE. I HEREBY CERTIFY that the furegoing resolution was duly adopted by The Mayor and Common Council of the City of San Bernardino at a jninT r"gular meeting thereof; held on the 20th day of June , 2005, by the Aves Navs ...1L x x x x - ...lL x - fullowing vote, to wit: Council Members ESTRADA LONGVILLE McGINNIS DERRY KELLEY VAN JOHNSON McCAMMACK Abstain Absent f0MJuL:kJ, &wJv ~;1:~~:k~ The foregoing resolution is hereby approved this ;;; day of June . 200~ Approved as to form and legal content: James F. Penman, City Attorney BY~ 7 f',,~~ es, Mayor of San Bernardino 2005"-163 HARWARE REQUIRING SERVICE MONDAY THRU FRIDAY 7:30AM - 5:30PM Monthlv ITEM# l;LTY HP PART/I DESCRIPTION MonthOu Unit Extended Annual % Alphaserver 2100 4/275 OSF 128 1 1 DA-252PI-F9 With Raid Controller $239.00 $239.00 $2,868.00 10% 2 1 TLZ06-AA 4GB 4mm DAT Drive $50.60 $50.&0 $607.20 10% 3 1 RRD43-AA 5.25" SCSI Dual soeed CDROM $17.60 $17.60 $211.20 10% 4 7 RZ26L-V A 1.05 GB 3.5" Disk: In Mod Carrier $209.00 $1,463.00 $17,556.00 10% 5 1 RZ28-VA 2.1 GB Disk with snao in carrier $30.80 $30.80 $369.60 10% 6 1 RZ29B-VA 4.3 GB Disk with sna In carrier $25.30 $25.30 $303.60 10% , 10 1 FR-B41WW-AC Dloltal Srvr 3100 RAID Svstem $0.00 $0.00 10% 11 3 FR-PC77M-BL 64MB 60NS Slmm Memory $9.90 $29.70 $356.40 10% 12 3 FR-CECBA-CA HDD 4GB 7200RPM Side SCSI $60.00 $180.00 $2,160.00 10% . - - 0 - HP DL380R02 P1133 Serial /I 28 1 D20FRW1L030 INikel $119.90 $119.90 $1,438.80 10% HP ML370 G2 Serial /I 29 1 D201JSR1K114 (Pollux) $119.90 $119.90 $1,438.80 10% HI' ML~{U u;; Serial /I 30 1 D201JSR1 K248 (Castor) $119.90 $119.90 $1,438.80 10% 31 $0.00 $0.00 10% Dell 1500SC Serial /I G732N11 32 1 Moroheus) $55.00 $55.00 $660.00 10% Dell 1400SC Serial /I GYQ3K01 33 1 Teknol $55.00 $55.00 $660.00 10% HP Prollant ML350 Serial /I 34 1 MOOFLK8434 (Laser Fische) $15.40 $15.40 $184.80 10% HP DL 380 Serial /I D20FRW1 L200 35 1 FN-WEB) $119.90 $119.90 $1,438.80 10% HP DL 380 Serial II 36 1 D208FRW1K190 /FN-EPROCESS\ $119.90 $119.90 $1,438.80 10% HP DL 380 Serial /I 37 1 D205FRW1L031 (FN-CONTENT) $119.90 $119.90 $1,438.80 10% HP ML 370 Serial /I 38 1 D150JSS1K004(Muasrvrl $119.90 $119.90 $1,438.80 10% 'v Serial II 39 1 D206JSS1K334 (SunoroDBI $119.90 $119.90 $1,438.80 10% 36.6 GB 10K RPM Ultra 320 SCSI 40 5 HDD $0.00 $0.00 $0.00 10% Compaq AIT Internal 35/70 Tape 41 1 Drive $20.90 $20.90 $250.80 10% HP DL360R01 P1000 Serial /I 42 1 6J23FXK11074 (SunoroMS) $80.30 $80.30 $963.60 10% 43 2 18.8 GB 10K RPM Ultra SCSI HDD $0.00 $0.00 $0.00 10% Compaq AIT External 35170 Tape 44 3 Drive $62.70 $188.10 $2,257.20 10% NPA Computers. Inc Pricing Pages City of San Bernardino Page 1 of 3 . 2005-163 48 1 HP ML 370 G2 Serial # D239KF52D010 Ares HP ML 350 Serial # D044FDS1K131 Mars $119.90 $119.90 $1,438.80 10% 49 1 $80.30 $80.30 $953.60 $44,377.20 10% HARDWARE REQUIRING 24 HR 7 DAY SUPPORT HP COMPAQ PART Monthly ITEM # QTY # DESCRIPTION Monthlv Unit Extended Annual % 48 1 PB75S-FA SIN N172503810 $69.30 $59.30 $831.60 10% 49 1 PB7MA-CE Asrv 1000A 256MB Memorv $20.90 $20.90 $250.80 10% 50 1 PB7MA-CC Asrv 1000A 64MB MemoN $18.70 $18.70 $224.40 10% 51 1 KZPAA-AA FNS $7.70 $7.70 $92.40 10% RM BA 356-5B Fmt Mount, 52 1 BA36R-AF W/PWR $35.20 $35.20 $422.40 10% 53 1 TLZ09-VA TLZ09 In SW snan In carrier $41.80 $41.80 $501.60 10% 54 1 DE450-CA PCI NIC, tTP, TW, AUn Sino Ie $5.50 $5.50 $66.00 10% 55 1 KZESC-AA EISA Backolane RAID 1 Channel $23.10 $23.10 $277.20 10% 56 1 Cisco 3700 Router $209.91 $209.91 $2,518.92 10% 57 4 Cisco 2 oort T-l WAN Cards $75.00 $300.00 $3,600.00 10% 58 1 J4138A HP 9308 Core Network Chasis $588.00 $588.00 $7,056.00 10% 59 2 J4857 A HP 8 Port Gla Card $0.00 $0.00 $0.00 10% 60 3 J4842A HP 8 Port Coooer Gla Card $0.00 $0.00 $0.00 10% $15,841.32 SOFTWARE SUPPORT DECRIPTION ltal Unix Base Asrv 2002 ltal Unix A SNS 10004/200 SW LP PKG U1A DOC/CORM Tru64 Unix MISCELLANEOUS SOFTWARE SUPPORT ITEM # SOFTWARE VENDOR DESCRIPTION Annual Price % Software support for 1400 user licenses. Inclusive of the following: Emanager, Office Scan, Server Protect, Scan Mail, 201 NeatSulte bv Trend Micro IWSS and SPS $18,000.00 5% NPA Computers, Inc Pricing Pages City of San Bernardino Page 2 of 3 . ,2005-163 Software support for 1400 user Included w 202 IMSS by Trend Micro licenses. Item #201 5% Back up Exec for 26 Windows XP 203 Verllas and Windows 2000 Intel Servers $2,600.00 5% Special agent for Oracle. 1 204 Veritas Server. $6,000.00 5% 205 Veritas Soeclal agent for SQL. 1 Server $6,000.00 5% Special agent for Exchange. 2 206 Verllas Servers $6,000.00 5% Control Manager. Enterprise 207 NeatSuite by Trend Micro license. $2,300.00 5% Bronze support for Windows 208 Microsoft 2000 0.5. $8,000.00 5% Bronze suppon tor WindoWS Included 209 Microsoft 2003 0.5. Item #208 5% Bronze support for Exchange Included w 210 Microsoft 2000 Item # 208 5% Bronze support for Exchange included wi 211 Microsoft 2003 Item # 208 5% Bronze Enterprise support for desktop 0.5. support (95, 98, ME, 100 Incidents 9x5 Telephone Advisory 212 Microsoft 2000, XPl $3,500.00 su.."'^rt Bronze support for SQL server Included w 213 Microsoft 2000. Item # 208 5% Bronze Enterprise support for Included wi 214 Microsoft Microsoft Desktop aoollcatlons Item # 212 5% NPA Computers, Inc Pricing Pages City of San Bernardino Page 3 of 3 ....-----. . 2005-163 Welcome To The Computer World That's Commanded By Service 751 Coates Ave. Holbrook. N.Y. 11741 p. 631-467-2500[ 631-467-5609 NP A Computers, Inc. Request for Information~~ , Q)~~ ared for . :alfBemardino .!<:...i. 'i!;' ,. ,." . <:.~:,,_. . , .f c." ,For ~. "--'. .-.. ~~fll)l"dware M:iitenance NP A Computers, Inc. 751 Coates Avenue Holbrook, NY 11741 (631) 467-2500 1-800-USE-NP A4 www.npacomputers.com E-Mail--npa@npacomputers.com NPA Computers. Inc, Page 1 . 20bs'-163 Welcome To The Computer World That's Commanded By Service 751 Coates Ave. Holbrook, N. Y. 11741 p. 631-467-25001631-467-5609 Executive Summary Thank you for offering NP A Computers the opportunity to bid on providing Network Hardware Maintenance. It is our pleasure to introduce NP A to you. NPA is a nationwide computer maintenance company providing on-site maintenance service on all types of computer equipment from PC's and printers to communications and mainframes, specializing in the maintenance of LANs and WANs. NPA currently services over 500 accounts covering many different types of businesses including govemment agencies, townships, school districts, large corporations, nationwide retailers, hospitals, utility companies and Wall Street fIrms. We have had much exposure in LANIW AN environments and acknowledge the importance that high quality maintenance has in these systems. We fully understand the critical environment in which these systems operate and have extensive experience in exceeding the demands and requirements of maintenance contracts. We have been in business for over 24 years and have earned an outstanding reputation in the fIeld through honest, hard work and exceptional performance. We have the ability to perform in, and the resources to maintain spare parts for high-priority environments. These accounts contain a huge variety of computer equipment from many different manufacturers and their efficient operation is of critical importance. Our staff is properly trained and certifIed in all areas of computer repair. Realizing that all businesses have different requirements, we offer a full scope of computer repair services with the unique capability of tailoring our maintenance contracts to meet the specifIc needs of each customer. We offer several levels of service contracts, T &M, preventive maintenance, depot repair, telephone support, consultant services and disaster recovery facilities. We handle installations, relocations, upgrades, swaps, and trade-ins. As a CompaqlHP authorized service center & reseller we have several years of extensive experience with servicing both new and old DEC equipment. As will be demonstrated in the pages to follow, NP A has the experience, technical capability and the resources to efficiently service this account. NPA Computers, Inc. Page 2 )005-163 ?' -it ~- l ; Welcome To The Computer World That's Commanded By Service 751 Coates Ave. Holbrook, N.r. /1741 p. 631-467-2500j 631-467-5609 Project Management Summary NP A currently employs more than 40 people. Our field service department alone consists of 20 field service technicians. We maintain high standatds in hiring experienced and properly trained personnel. The President of NPA Computers is Mr. Peter Aroniadis. He is always readily available to any client and is aware of the day-to-day operations of NP A. He will oversee this account, as he does for all accounts. Under his immediate direction is the Field Service Manager, Mr. Anthony Eleftheriou. The Account Rep. will be supervising the dispatching of all service calls to ensure prompt and efficient completion of all calls. He makes sure the response time is met and he monitors the technicians' progress during the call. They both have many years experience in coordinating our Field Service Department and they would be more than happy to speak with you to answer any questions you may have. You are also welcome to tour our facilities to better familiarize yourselves with our company. Technician Certification We employ A+ Certified Technicians who are experts in Microsoft NT/20GO, Unix, LANIW AN Administration, Windows '95/98/MEIXP etc. and who are Novell CNE'sand Microsoft MCSE's. NPA is also a Microsoft Solutions Provider and Compaq Authorized Service Center. Most of the technicians are also Cisco Certified _ CCNA. Technicians range in experience from five to twenty years and are fully experienced in servicing ALL types of computer equipment from an unlimited number of manufacturers. We also operate a full-service Depot Repair Facility on the premises with two full-time technicians to repair and refurbish equipment NP A is a Certified Reseller for many manufacturers including IBM, Compaq, Cisco, HP, Oki-Data and Acer. NPA Computers. Inc. Page 3 .- '2005-163 Welcome To The CompUler IYorld That's Commanded By Service 75/ Coates Ave. Holbrook. NY. //74/ p. 63/-467-2500163/-467-5609 Statement of Certification A. Services Proposed: NP A will be providing the City of San Bernardino with 7x24 and 5x9 on-site technical support services for various Digital Equipment, Compaq/HP Servers, Dell Servers, Cisco Equipment and Power Supplies and related software (desktop OS, Server OS, Digital OS, Veritas Software and Trend Micro Software,) These services will be managed by NP A Computers, lnc and services by Hewlett-Packard Corporation (HP) Technicians and call center staff. Direct support for Veritas & Trend will come direct from the manufacturer, B. Firm & Binding The offer from NPA Computers, inc. on this proposal is firm and binding for 120 days from the date this proposal is opened and recorded. C. Non-Collusion NP A Computers has derived the information on this proposal, including costs, independently. NP A has not consulted with any other prospective proposers or competitors for the purpose of restricting competition. D. Declaration NP A declares that all information in the proposal and attachments are true which shall constitute a warranty, the falsity of which shall entitle the City to pursue any remedy by law. E. Binding Agreement NP A agrees that all aspects of the RFP and the proposal submitted shall be binding if the pro[posal is selected and the contract is awarded. F. Information by Request NP A agrees to provide the City any and all mformation necessary to determine our ability to perform the services proposed. G. Compliance NP A agrees that it shall comply with all applicable rules, laws and regulations if selected for contract award. NP A Computers, Inc. Page 4 . 2005-163 < Welcome To The Computer World That's Commanded By Service 751 Coates Ave. Holbrook, N.r. 11741 p. 631-467-25001 631-467-5609 _ ___Proposal Description A. City's Requirements NP A Computers bas been servicing the City of San Bernardino for three years. We understand that the City requires inunediate support on critical equipment should any failures occur either by software or hardware. NP A bas provided the City with the highly skilled and qualified technicians from Compaq/HP. These technicians specialize in supporting the products listed and bave become familiar with the City's network configuration and equipment. NP A plans to continue using the quality support that comes from HP (our business partners) to provide these services. Alongside the equipment and OS support, NPA will also contract with Trend Micro and Veritas to provide software support for their products. As these third party products bave become essential to the operations of the City, only the OEM can provide the critical support and updates necessary to keep the end-users, which exceeds 1,000, up and running. B. Narrative Description NPA Computers will be contracting with HP to provide the 24x7 and 5x9 support for the City's equipment. NP A will also be contracting with Trend Micro and Veritas to support these critical software packages. HP is one of the worlds largest support providers maintaining governments and corporate systems throughout the world Boasting the largest field service department, HP maintains the certifications and qualifications of each and every technician in the field. Each engineer is highly trained in hislher field whether it be Digital Equipment or Dell Servers. these technicians receive the essential training that exceeds most service organizations. NPA and HP bave bad a strong business relationship since 1990. Throughout the 90's our relationship grew allowing us to provide critical mainframe services through HP as a reseller. We maintain that relationship today by providing our customers the solutions of an enterprise OEM while maintaining our competitive edge in the market. NP A is also an authorized reseller for Trend Micro products as well as Veritas products. As demonstrated over the past few years, NPA bas provided the support required by the City of San Bernardino to support these products. C. Assumptions It is because NP A Computers is providing all support through HP (with exception to Trend Micro and Veritas Products) that the City must assume the certifications with Microsoft Products. Digital Products, Compaq Products and Dell Products. NP A cannot get copies of such certifications from HP because the OEM cannot certify itself in its base products. NPA Computers, Inc. Page 5 T 2005-163 Welcome To The Computer World Thal's Commanded By Service 7jl Coates Ave. Holbrook, NY. 11741 p. 631-467-2jOOf 631-467-j609 Statement of Experience A, Business Name NPA Computers, Inc. (Corporation) 751 Coates Ave. Holbrook, NY 11741 B. Years in Business ] . NP A Computers, Inc. (Since 1999) 2. NP A Systems, Inc. (Since 1978) C. Demonstrated Capacity for Services NPA Computers has been performing field services and maintenance support since 1978. Currently, NPA Computers is supporting the City of San Bernardino in the capacity that will be servicing the City under this RFP. NP A is also performing services for New York City Health & Hospitals Corporation data center, which hosts the data for over 20 hospitals throughout the metropolitan area. NP A is also performing similar services for the New Jersey Transit Data Center which hosts all of the information for the transit system for all of New Jersey. D, Licenses and Permits NPA Computers is currently an authorized equipment and service support reseller for HP, Dell, Trenda Micro and Veritas. E. Proposer's Staff NPA Computers will be reselling the services through HP. HP is a world wide global leader in support, product and service solutions. F, References New York City Health and Hospitals Corporation 1400 Pelham Pkwy Bronx, NY Contact: Lou Riccardi Phone: 718-794-2499 Contract #4~6~07 Bid #O21~151 Awarded: 5101 Scheduled Completion Date: 5106 Amount: $2,500,000 Agency purchase of a 4 year IBM and Digital Equipment Corp. Maintenance Contract with 24 X 7 coverage and guarallleed 2-hour response time. .2005-163 Welcome To The Computer World That's Commanded By Service 751 Coates Ave, Holbrook. NY. 11741 p. 631-467-25001 631-467-5609 New Jersey Transit One Penn Plaza East Newark, NJ 07105 Contact: Ron Smith Phone: 973-491-8197 Amount: 1,500,000 Awarded: 08102__ Completion: 08105 Agency purchase of a three- year contract to support Storagetek. IBM and Digital Mainframe units as well as provide support for multiple printers. servers and peripherals located throughout New Jersey Transit Locations. 24x7 with 2-haur response and 9>:5 response times. City of San Bernardino 300 North "D" Street San Bemardlno, CA 92418 Contact: Larry Martin Phone: 909-384-5947 Amount: $278,000 Awarded: 07102 Completion: 07/05 I ; Agency purchase of a three- year contract to support Digital Equipment, Trend MicroProducts. Veritas Products on a 24x7 and 9>:5 service agreement. G. Potential Commitments NP A confIrms it does not have any potential commitments which may adversely affect the ability to perform the contract. NPA Computers, Inc. Page 7 . 2005-163 TO THE COMMON COUNCIL. CITY OF SAN BERNARDINO In accordance with Title 23, United States Code, Section 112, the undersigned hereby states, under penalty ofpeIjury: That he/she has not, either directly or indirectly, entered into any agreement, participated in any collusion, or otherwise taken action in restraint offree competitive bidding in connecti on with RFP F -06-0 I. Business Name NPA Computers Inc. '72"'" ""Co.. , ~/i / ------ Business Address Ho1:15"i"lxl k, NY 11 7 4 1 't\ Signature of bidder X Oakdale, NY Place of Residence Subscribed and sworn before me this ) day of ,I i (; ,j I 20C \ , -' Notary Public in and for the County of Suffolk , State of()1~. New York My commission expires N L Iii tiJ h-(.) ,/ ,200f '-7 llkL< ,~)nci..C, ~LI 1 \j , MARY MCCARTHY I NOTARY PUBLIC, STATE OF NEW YORK No.01MC6102078 QUALIfiED IN SUffQlK COUNTY I MY COMMISSION EXPIRES NOV 201. c"'I/'i 24