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Home My WebLink About40-Human Resources e CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION . e From: LINN LIVINGSTON Subject: RECLASSIFY POSITION OF ONE (1) CUSTOMER SERVICE REPRESENTATIVE TO POSITION OF SENIOR CUSTOMER SERVICE REPRESENTATIVE IN FACILITIES MANAGEMENT DEPARTMENT M/CC Meeting Date:Sept 6, 2005 Dept: HUMAN RESOURCES Date: AUGUST 16,2005 Synopsis of Previous Council Action: On August 22, 2005, the Personnel Committee recommended this item for approval. Recommended Motion. 1 Reclassify position of one (1) Customer Service Representative, Range 1337, $2384-$2897/month to position of Senior Customer Service Representative, Range 1357. $2634-$3201/month. 2. Authorize the Human Resources Department to update Resolution Nos. 6413 and 97 -244 to reflect this action. ' ~'t~' {j j)f2 (f;d~ Signature Contact person: Phone: Supporting data attached: Ward: FUNDING REQUIREMENTS: Amount: $2,100 001-326-XXXX Source: (Acct. No ) (Acct. Description) Salarv & Benefits Finance: Council Notes: q/(,/DS" Agenda Item No .!f-O e e . CITY OF SAN BERNARDINO - REQUEST FOR COUNCIL ACTION Staff Report Subiect: Reclassify position of one (I) Customer Service Representative to position of Senior Customer Service Representative in the Facilities Management Department. Back2round: Previously, the Personnel Committee approved the addition of a Customer Service Representative position to the Facilities Management Department due to increased office workload. The position of Customer Service Representative provides support to management staff in the Parking Enforcement Division of the Facilities Management Department. This position assigns specific tasks to staff members, trains, instructs, and reviews the work assigned to staff and insures that acceptable work methods are practiced. Currently, the position of Customer Service Representative is responsible for the supervision of four (4) part-time positions in the Parking Enforcement Division. The Parking Enforcement Division is required to maintain all current and pending parking enforcement regulations to monitor and ensure that the City is in compliance with all state and federal requirements. Currently, the employee In the position processes over 24,000 citations for the City of San Bernardino including citations issued by San Bernardino Fire, Police, and Code Compliance Departments. The Customer Service Representative position is responsible for scheduling citation hearings for vehicle abatement and citations issued in San Bernardino, Colton, Redlands, Rialto, Lama Linda, and Yucaipa, including follow-up correspondence to citizens. In addition, this position is assigned as the liaison for the City in coordinating information to Parking Ticket Services (PTS) which processes the notifications to citizens and the DMV for the City of San Bernardino. After closely reviewing the duties of the position, it is recommended we reclassify the position and the incumbent of Customer Service Representative to the position of Senior Customer Service Representative to more accurately reflect the scope of duties. This classification is an existing classification in the City e Financial Impact: Reclassify the position of one (I) Customer Service Representative, Range 1337, $2384- $2897/month to position of Senior Customer Service Representative, Range 1357, $2634- $320l/month. Budgeted Customer Service Reo Salary $34,540 Benefits 9,879 Total $44,419 Prooosed Sr. Customer Service Reo Salary $36,588 Benefits 10.212 Total $46,800 The annual cost for this reclassification is $2,400. The cost for FY 2005-06 is estimated at $2,100, which will be funded by salary savings in the Facilities Management Department. Recommendation: I Reclassify position of one (I) Customer Service Representative, Range 1337, $2384- $2897/month to position of Senior Customer Service Representative, Range 1357, $2634- $320l/month. 2. Authorize the Human Resources Department to update Resolution Nos. 6413 and 97-244 to reflect this action. . HR/Agenda Items:SR.Fac.Mgmt.Sr Cust.Svc.Rep.2005 . e FACILITIES MANAGEMENT Current 8/05/04 FRED WILSON CITY ADMINISTRATOR ___J James Sharer Director -T-~- l________ 109 Maintenance $upv. (1) Ken Mosteller Administrative Analyst (1) Vacant ---==--l HVAC Mechanic (2) Rick Moreno Rory Whitaker -=----r:.:....:____.:. Electrician (1) Tim Patsch _~=I- - Carpenter(1) Richard Rodrlglez -T Plumber (2) Vacant _~nl___~__ ntenanace Mechanic (2) Ricardo Benitez Dean Stecklslf e - j Cutodlal Maintenance Supv. (1) Miguel Castro ] Senior Custodian (1) Petnco Sanchez r Lead Custodian (2) Gary Hoepfner Dean Ross ---T Custodian (8) Carlos Gonzales Vacant Oscar Jimenez ~__L Roberto Lopez Mario RamIrez Leobardo Sanchez Deborah Serafin ; ~_ =--=t - I Clinton Sharp ~-~_I Part-time Custodian (50) -----~-~ I Parking Enforcement Officer (3) Vacant Joe Acosta Lakyshia Darby ---I' Customer Servlee Rep. (2) I' Grade Washington Vacant I =- -T-- ~ Part-time Parking I Enforeement Offieer (2) -- -:_~~_:r=- Student Interns (2) ~--~----- projeet Manager (1) David Taylor 1__--_- Aeeount Clerk 1/ (1) Susan Bizick --~-I-- Storekeeper (1) Debby Sanders ___i__ Telephone Systems Coor. Irene Bryson _____J--.--- Administrative Clerk II (1 Vacant -----1- ! Administrative Clerk I (1) , Vacant , -_._~ -...-.--- e ,l._..___ ing Maintenance Supv. (1) Ken Mosteller -=r HVAC Mechanic (21 RIck Moreno Rory Whitaker Electrician (1) Tim Patsch ___L__~- Carpenter{1 ) Richard Rodnglez --r Plumber (2) Vacant Vacant e T----- intenanace Mechanic (2) Ricardo Benitez Dean Steck lair e FACILITIES MANAGEMENT Proposed 8105104 L Cutodlal Maintenance Supv. (11 Miguel Castro --T-- Senior Custodian (1) Patnco Sanchez -l__ Lead Custodian (2) Gary Hoepfner Dean Ross ____=--L.-::~__=- ---::--' Custodian (8) Carlos Gonzales Vacant Oscar Jimenez J______ Roberto Lopez Mario Ramirez Leobardo Sanchez Deborah Serafin ---1"- ~ Clinton Sharp Part-time Custodian (50) FRED WILSON CITY ADMINISTRATOR .J James Sharer Director --==--J_-=== Administrative Analyst (1) Vacant ---r-- Parking Enforcement Officer (3) Vacant Joe Acosta Lakyshl8 Darby _______L_____ Senior Cu.tomer Service Rep (1) Gracie Washington Project Manager (1) David Taylor I Account Clerk Ii (1) Susan Bizick _______ L__ Storekeeper (1) Debby Sanders __~--r----- Customer Service Rep. (1) ! , Vacant I - ----.r:::::: -- _I Part-time Parking Enforcement Officer (2) In- Student Interns (2) i - _J ~_~_ ~....L..-_ _ , Telephone Systems Coor. ( ! Irene Bryson '----c=::_~ Administrative Clerk Ii (1) Vacant ..l ,- - Administrative Clerk I (1) Vacant L