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HomeMy WebLinkAbout1999-152 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 RESOLUTION NO. 1999-152 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 1999-2000 MAINTENANCE CONTRACT WITH SENTO CORPORATION FOR MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE. BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AS FOLLOWS: SECTION 1: The Mayor is hereby authorized and directed to execute on behalf of the City a Fiscal Year 99100 maintenance service contract by and between the City of San Bernardino and Sento Corporation for a total amount of $117,315.17 for the maintenance of the City's computer and network hardware, and operating system software. SECTION 2: The Director of MIS is authorized to renew this contract on an annual basis for 2 additional Fiscal Years, through the Fiscal Year 2001/2002. SECTION 3. The authorization to execute the above referenced agree- ment order is rescinded ifit is not executed within sixty (60) days of the passage of this resolution. I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor and Common Council of the City of San Bernardino at a joint regular meeting thereof, held on the 21st ,1999, by the day of June following vote, to wit: IIII IIII IIII 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 L_ 1999-152 RESOLUTION OF THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 1999-2000 MAINTENANCE CONTRACT WITH SENTO CORPORATION FOR ANNUAL MAINTENANCE OF THE CITY'S COMPUTER AND NETWORKING HARDWARE AND OPERATING SYSTEM SOFTWARE. Council Members Aves Navs Abstain Absent ESTRADA x LIEN x McGINNIS x SCHNETZ x DEVLIN x x ANDERSON x MILLER ~(1;CI~~ The foregoing resolution is hereby approved this 21//-J..- day of June, 1999. Approved as to form and legal content: James F. Penman, City Attorney BY: rf~ t. ~ d71 ----y V //"if///._ _ '-~ alles, Mayor San Bernardino . FR01 PHONE NO. 8012242426 Jun. 15 1999 08:14AM P2 1999-152 DIGITAL EQUIPMENT CORPORATION US STANDARD TERMS The following are the Terms under which Digital Equipment Corporation ("DIGITAL") sells and licenses ils standard Products and Services in the United States of America. 1. DEFINITIONS "DIGITAL" Equipment, Products or Software refers to Equipment, Products or Software supplied by DIGITAL under DIGITAL's brand name. "Equipment" refers to DIGITAL and third party hardware products supplied by DIGITAL under !hese Terms- "Price list" refers to the applicable DIGITAL Uuited States price list or catalog in effect when DIGITAL accepts Customer's order. "ProdUCIS" refers to DIGITAL and Third party Equipment and Software. "Quotation" refers to the applicable authorized DIGITAL quotation in effect when DIGITAL accepts Customer's order. "Services" refers to maintenance, consulting, integration, or other services supplied by DIGITAL under these Terms. "Service Agreement" refers to the control.Ct document under which certain Services are supplied by DIGITAL. The Service Agreement incorporates these Tenns, any applicable Service Description(s). and o!her term.~ of !he Service transaction. "Service Description" and "Software Product Description" refer respectively to documents which describe the attributes of specific Services and Software products and which are in effect when DIGITAL accepts Customer's order. "Software" refers to DIGITAL and third party computer programs (including data bases and licettse keys) supplied by DIGITAL under these Terms. "Third Party" Equipment, Products or Software refcrs to Equipment, Products, or Software supplied by DIGITAL under the brand name of a third party_ 2. PRICES ~rices an~ charges will be specified in the Price List or Quotation. Prices and charges exclude, and Customer IS responSIble for, all applicable sales and use taxes. . FROM PHONE NO. 8012242426 Jun. 15 1999 08:14AM P3 1999-152 3. ORDERS All orders are subject to acceptance by DIGITAL. Electronic and facsimile orders and acknowledgmenls satisfy any legal requirements that agreements be signed and in writing. If Customer cancels or reschedules an order for Products less than thiIty days prior to the deli very date acknowledged by DIGITAL, DIGITAL may assess cancellation or reschedule charges of up to five percent of the list price of the canceled or rescheduled Products. Cancellation or reschedule charges for Services will be as specified in the applicable Service Description or Service Agreement. 4. PAYMENT Payment for Product.~ is due within lhirty days from the date of delivery. Payment for Services is due upon receipt of invoice. S. DELIVERY Products will be delivered at DIGITAL's plants. DIGITAL will arrange for transportation and insurance unless otherwise notified by Customer in writing at the time of order. Customer will be responsible for risk ofloss in transit and for all transportation and insurance charges. 6, INSTAJ.LATION If Customer purchases installation, DIGITAL will install ProduCIS at Customer's facility in tbe United Slales. Installation will be deemed complete upon successful execution of DIGITAL's standard test/diagnostic routines. 7. SERVICE MATERIALS DIGITAL Service materials (including diagnostic Software. hardware and Software tools, and associated documentation) provided by DIGITAL or a DIGITAL authorized service provider for its use in the delivery of warranty or other services remain the exclusive property of DIGIT AI.. Customer may use such service materials only for activities related to, and only during the term of, such delivery of the applicable warranty or other services, and may ttot modify, remove, or transfer the service materials or make them, Or any resultant diagnostic or system management data, available to other panies without DIGITAL's written consenl. Upon termination of the applicable warranty or service delivery, Cuslomcr will, at DIGITAL's option, destroy or return all service materials ill its possession. Parts replaced by DIGITAL become tbe property of DIGITAL. ,----- , FR01 1999-152 PHONE NO. 8012242426 Jun. 15 1999 08: 15AM P4 8, WARRANTIES Equipment DIGITAL warrants that DIGITAL Equipment will be free of defects in workmanship and material provided such defects arc reported during the warranty period specified in the Price List, Quotation, or documentation accompanying the DIGITAL Equipment. Equipment may be manufactured using some refurbished components or may have been used internally for reliability or performance testing. Spare parts may be refurbished. Software DIGITAL warrants that DIGITAL Software designated as warranted in the Price List, Quotation, or documentation accompanying me DIGITAL Software will substantially conform to the applicable Software Product Description or documentation accompanying me DIGITAL Software provided any non-conformatlce is reported during me warranty period specified in the Price List, Quotation, or documentation accompanying the DIGITAL Software. All Software not expressly designated as warranted is provided "AS IS", Year 2000 DIGITAL Product Warranty DIGITAL warrants that the DIGITAL Products designated, at me time of Quotation or delivery, on DIGITAL's Year 2000 worldwide web site (http://www.digital.comlyear2000) as "Year 2000 Ready" (Category Blue) and DIGITAL Products designated a~ "Year 2000 Ready version in developmettt" (Category Green), as of the specified Year 2000 Ready version number, are capable of accurately processing, providing, and/or teeeiving date data from, into and between me twentieth and the twenty-first centuries. and the years 1999 and 2000, including leap year calculations, when used in acCOI-dance with the associated DIGITAL Product documentation and provided mill a1l hardware, fumware and softwllIC used in combination with such DIGITAL ProdUCts properly exchange accurate date data with the DIGITAL Products. Commencement of Warranties The above warranties will commence upon delivery of the Product. If the Product is installed by DIGITAL, the warranty period will be measured from me date of installation. Services DIGITAL warrants that Services will conform to the applicable Service Descriptiott. DIGITAL will not be responsible for compatibility of products not manufactured or supplied by DIGITAL. Services Year 2000 Disclaimer UnlCliS cxpressly wammlCd in the applicable Service Agreement, DIGITAL makes no warranties express or implied that any hardware or software associared with such Service FR01 1999-152 PHONE NO. 8012242426 Jun. 15 1999 08: 16AM P5 Agyeement, which wa.~ not expressly wlIlTllIlted by DIGITAL at the time of sale as being Year 2000 Ready, will be free of any Year 2000 related diminishment in performance or functionality. If DIGIT AI. creates a Year 2000 related Field Change Order ("FCO") for Equipment or a Year 2000 related update or new version of Software, DIGITAL will provide such Year 2000 FCOs, updates or new versions to the extent the applicable Service Agreement includes as a feature 100 provision of applicable FCOs, updates or new versions. Third Party Products DIGITAL does not warrant Third party Products, which DIGIT AI. distributes" AS IS" unless otherwise specified in the Price List, Quotation, or documentation accompanying the Third party Products. Third Party Products may be warranted by the third party as specified in the documentatiott accompanying the Third Party Products. ExcltJSioDS The above warranties do not apply to Products from which the serial numbers have been removed. or to conditions resulting from improper use, external causes, including installation, service or modifications nOl performed by DIGIT AI... or it5 authorized St.'IVice providers, or operation outside the environmental parameters specified for the Product. DIGITAL does not warrant that the operation of any Product will be uninterrupted or error free. Warranty service may not be performed if DIGITAL reasonably believes conditions at the Customer's site represenl a safety or health risk. THE ABOVE WARRANTIES ARE DIGITAL'S ONLY WARRANTIES AND NO OTHER WARRANTY, EXPRESS OR IMPLIED, Wll.L APPLY. DIGIT AL SPECIFICALLY EXCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Warranty Remedies DIGITAL will provide the following exclusive warrdIlty remedies provided Customer promptly notifies DIGIT AI... during the specified warranty period, or for Services within thirty days after the performance of Services, of any non-conformance to the above warranties. DIGIT AI. will repair or replace defective DIGITAL Equipment in the manner specified in the Price List or documentation accompanying the DIGITAL Equipment. DIGIT AI... will remedy warranted DIGITAL Software in the manner specified in the Price List or documentation accompanying the DIGITAL Software. DIGIT AI. will remedy non-conforming Service. If in DIGIT AI.'s opinion, DIGIT AI. is unable to otherwise remedy the warranty non-conformance, DIGIT AI. may accept return of the DIGIT AI. Equipment or DIGIT AI. Software and refund the purchase price, or refund a portion or all of the purchase price of the Service. . FR01 1999-152 Pl-OE I'(). 8012242426 Jun. 15 1999 08: 16AM P6 9. SOFIW ARE LICENSING The following terms and conditions govern Customer's use of Software licensed hereunder. Grant of License A license for the current version of the Software is granted upon acceptance ~f the license o~r,. not ~n delivery. Software contains proprietary teChnology of DIGITAL or third partles. No ownership m or nile to Software is tranSferred to Customer. Liceose Rights and Limitations Customer may use Software subject to the use rights and limitations .defined in the ~pplicable Software License Description, Software Product Description, and documentanon accompanymg the Software. Software is protected by copyright laws and inte.mational treaties. Custo~er may ~alre backup or archival copies of Software and may use Software on a backup processor tempor~ily only m the eve~t of a processor malfunction. AD.y full or partial copy of Software must include all copynght and other propnctary notIces which appear on or in the Software. License keys may be installed and enabled for use ill only one license management data base. Customer may not modify or make inoperable license keys or license management software.. Customer may not disclose or make available Software to any other party or permit others to use it eltcept Customer's employees and agents who use it on Customer's behalf and who have agreed to these license terms. Customer may not transfer a license to another party except with DIGIT AL's written permission. Customer may not reverse engineer, decompile, or disassemble the Software, eltcept to the extent DIGITAL cannot prohibit such acts by law. Software License Description..~ ("SLD") The following is a subset of DIGITAL's Sills. Additional Sills are in the Price List. A Traditional License permits use of the Software on one specified hardware/operating system. A Concurrent Use License permits a single execution or acces.s of the Software al a time on one system or V AXclusterJVMScluster configuration at a time, and on a specified operating system. A Personal Use License permits use by one assigned person on one system or V AXclusterNMScluster configuration at a time. and on a specified operating system. Thirty-day minimum license assignments are required, unless for system management. An Operating System Base License permits batch, print, and me services as well as non-interactive display of information on a single specified system. When both the Base and SMP Extensions to the Base are offered, the Base license is requil'ed for the system's first processor, and the SMP Extension for each additional processor. . FROM 1999-152 PHONE NO. 8012242426 Jun. 15 1999 08:17AM P7 An Update License extends the rights and restrictions of the underlying license to a subsequent version. Additional Tenus Customer will maintain adequate records matching the use of Software to license gr.mts and will mak~ the records available to DIGITAL or the third party developer or owner of the Software on reasonable noUce. The owner or developer of Third Party Software may enforce these licen~ terms, Upon ad~ance notice, Customer will permit DIGITAL to use software audit tools on Customer s syst~ms. All shrink ~~ Software, and all Third party Software licensed directly by a third party, IS subject only to the hcense tetmS accompanying the Software. DIGITAL may terminate any license granted hereunder if Customer breaches any license tenn. Upon termination, Customer will destroy all copies of the Software. 10_ INTELLECI1JAL PROPERTY INDEMNIFICATION DIGITAL shall defend, at DIGITAL's expense, any claim brought against Customer alleging that any Product as acquired under this Agreement infringes a patent, copyright, or mask work right (the "Claim"). DIGITAL shall pay all costs and damages awarded or agreed to in settlement of the Claim, provided thar CUstomer furnishes DIGITAL with prompt wrinen notice of the Claim and provides DIGITAL with reasonable assistance and sole authority to defend or settle the Claim. DIGITAL shall obtain for CUstomer the right to continue using the Product, replace it, or modify jl so il becomes non-infringing. If such remedie.~ are not reasonably available, DIGITAL shall grant Customer a credit for the Product as normally depreciated and accept its return. DIGITAL shall have no liability for any Claim resulting from the combination of the Product with other products which were neither supplied nor combined with the Product by DIGITAL. 11. LIMITATION OF LIABILITY DIGITAL WILL BE LIABLE TO TIIE CUSTOMER FOR DIRECf DAMAGES UP TO THE GREATER OF ONE MILLION DOLLARS ($1,000,000) OR THE PURCHASE PRICE FOR TIIE PRODUCT, OR ANNUAL CHARGE FOR THE SERVICE, WHICH IS THE SUBJECT OF TIIE CLAIM. TIIE FOREGOING LIMITATION WILL NOT REDUCE DIGITAL'S OBUGATIONS UNDER SECTION 10, INTELLECTUAL PROPERTY INDEMNIFICATION, OR DIGITAL'S LJABll.ITY FOR PERSONAL INJURY. IN NO EVENT WILL DIGITAL BE UABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES RESULTING FROM LOSS OF DATA, USE OR PROFITS. THESE LIMIT A TrONS WILL APPLY TO ANY FORM OF ACTION, WHETHER ARISING UNDER CONTRACT, STATUTE, TORT, OR OTHERWISE. . FR01 PI-OE NO. 8012242426 Jun. 15 1999 08:18AM P8 1999-152 Any action against DIGIT AI.. must be brought within eighteen months after the cause of ~tion arises. For purposes of this Section 11, "DIGITAL" includes ils employees, subconl1'actors and suppliers. 12. EXPORT STATEMENT OF ASSURi\.NCE Products obtained under these Terms may be subject to U.S. and other government export control regulations. Customer assures that it will comply with those regulations whenever it ell~rts or reexports controlled products or technical data obtained from DIGIT AI.. or any product produced direCtly from the controlled technical data. 13_ GENERAL PROVISIONS DIGITAL Products are manufactw"ed for standard commercial uses and are not intended to be sold or licensed for w;e in critical safety systems or nuclear facilities. DIGIT AI.. is not responsible for delay or failure to perform due to causes beyond its reasonable control. Either party may terminate a Service Agreement if thc other party doe.~ not perform or observe any of its obligations under the Service Agreement and such condition is not remedied within thirty days after written notice to remedy. Customer may not assign or transfer any of its rights or obligations under these Terms without DIGITAL'S written consent, which consent will not be unreasonably withheld. DIGITAL may subcontract the performance of Services to qualified service suppliers. All documents referred to in these Terms are incorporated into these Terms and are available from DIGITAL upon request. These Terms supersede any preprinted terms on Customer's orders and any previous written or oral communications or representations by either party related to the Products or Services. Any Customer site access requirements shall not be enforceable to either increase the obligations or liabilities or reduce the rights under these Terms of DIGITAL, ils employees, or subcontractors. Changes or modifications to any contract incorporating these Terms mwt be in writing and signed by the parties. 14. GOVERNING LAW Any contr'dCt or dispule arising in connection with these Terms will be governed by the laws of the Sate of California. 15_ U.S. GOVER.~ CUSTOMERS Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. 19Feb99 1999-152 ~ SENTO" June 9, 1999 City of San Bernardino Purchasing Manager Purchasing Division of the Finance Department City Hall4lh floor 300 North D Street San Bernardino, CA 92418 Dear Buyer: Sento Consulting Corporation is pleased to provide this response to your Specification Number F-OO-OO4. As you are aware, Sento Consulting has been very involved with the City over the last 3 years in designing and implementing your complete IT solution, including services. We have an in depth knowlege of your environment and your mission-critical applications. Sento is a "Gold Key Service Manager" for Compaq services. This is the highest level of service reseller offered by Compaq. We are not only able to sell the complete portofollio of Compaq services, we also directly manage your service agreement. Unlike other resellers that have another distribution level between the customer and Compaq, Sento has a direct link to Compaq's contract group. This direct relationship allows Sento to quickly make modifications to your agreement as well as resolve any service delivery issues. Our Gold Key Authorization number is SV02445. We are confident that after reviewing our response you will find our solution superior as well as very cost effective. We look forward to a continued long term relationship with the City. Sincerely, ~UCk Jensen U.S. Area Service Manager 80a EAST UTAH VALLEY DRIVE 801.492.2000", AMERICAN FORK, UTAH 8400] 801.492.2100 www.s.nto..c~ 1999-152 City of San Bernardino Specifications No. F -00-04 Senlo Consulting is a "Gold Key Service Manager" for Compaq services. This is the highest level of service reseller offered by Compaq. We are not only able to sell the complete portfolio of Compaq services, we also directly manage your service agreement. Unlike other resellers that have another distribulion level belween the cuslomer and Compaq, Sento has a direct link to Compaq's contracl group. This direct relationship allows Sento to quickly make modifications 10 your agreement as well as resolve any service delivery issues. Our Gold Key Authorization number is SV02445. Hardware and Software Maintenance DescriDtion Section A - Hardware Maintenance Services Sento Consulting along with our partner, Compaq Computer Corporation (Compaq) are pleased to submit this proposal for computer support services for City Of San Bernardino's computer systems and network equipment. These services include: . Maintenance and repair of servers at the various City's locations in accordance with the terms specified in this document. . Committed 4-hour on-site response based on the contracted level of service. . A service window which may be extended to 24 hour per day, 7 day per week. . Remedial hardware maintenance. . All parts, materials, and labor are included. Compaq will use only new parts or parts warranted as new. These parts will be at the current revision level when installed. . Scheduled preventive maintenance (if applicable), provided during the standard hours of coverage and in accordance with equipment standards specified by Compaq or the OEM, . Automatic Problem Escalation. Compaq repair and maintenance offerings are designed to provide maximum system performance and predictable response and repair times, and to keep system downtime to a minimum. We will automatically activate an accelerated backup plan to involve the necessary technical resources, should some extraordinary problem cause repairs to exceed the predetermined time limits specified by the city. Call Back The assigned engineer will call the City within 1 hour of the call being logged. ResDonse time Compaq will respond to remedial hardware service requests made within the contracted hours of coverage within 4 hours. 1999-152 Remedial Maintenance Compaq will perform on-site remedial maintenance during regular business hours and will provide continuous effort for those cases when repairs are not complete within City's core business hours. Compaq will initiate automatic management and technical escalation plans when repairs are not completed within predetermined time frames. Compaq's standard Call Handling and Problem Escalation processes are described in detail below: Trouble Call Handlina Process Compaq's telephone support system is recognized as today's industry leader and goes far beyond first dispatch. Key components of the comprehensive call handling system include: . Availability 24 hours per day, seven days per week. . Immediate technical troubleshooting by Customer Support Center engineers. . On-site dispatch. . Management action planning integration. In addition to the toll-free phone number, Compaq contract and warranty customers can use Internet, E-mail, and fax to log service requests. These alternate methods provide the customer with flexibility and options, especially during peak hours. Regardless of how the call is logged, the customer will receive confirmation log numbers for their service requests. The following is a summary of call logging methods available to customer personnel when logging trouble calls: . Telephone: 1 (800) 354-9000 . Internet: htto:/Iwww1.service.diaital.com/call-loaaina/ Any contract or warranty customer with Internet access can log both software and hardware calls using the forms provided on this Compaq web site. . E-mail: service_call@bss.enet.dec.com . Fax: 1 (719) 592-4523 . Compaq lead personnel in the Colorado Springs Customer Support Center monitor our E-mail account and fax machines. When logging a call, the customer must provide all the information below: . Company Name . Contact Name . Phone # . Alternate Phone # or Pager . Address . City, State, Zip Code . Option . Problem Statement 1999-152 Once logged, service calls are managed by Compaq's automated Call Handling and Management Planning (CHAMP) system. The CHAMP database contains contract and equipment information, as well as historical site, system and product information. Local servicing offices use this system for effective coordination of service requests, as well as non-remedial scheduling, allowing for the effective utilization of Compaq's engineering resources. All customer calls will be entered into CHAMP. A Call Screening Specialist will interface with the local Compaq Services Engineer and convey the problem description to them. Americas Service Defiverv Escalation Process Most problems with Compaq or third party equipment are readily resolved before escalation is necessary. This section details activities for those instances in which problems cannot be so quickly resolved. When escalation is required, Compaq employs its Problem Escalation Management Procedure. In keeping with Compaq's understanding of the importance of system availability to the customer, Compaq is receptive to discussions on how it may modify any escalation procedures to better meet specific customer needs. If Compaq's representative cannot identify a system problem (using either remote support or remote diagnosis) as the cause of a specific outage, automatic problem escalation will occur within a maximum of four (4) hours of arrival of a Compaq Customer Service Engineer at the customer's site. Compaq will then notify the customer when each consecutive escalation occurs. At any time during a critical outage, the customer may contact, the Compaq Service Delivery Unit Manager (SDUM) who will serve as the focal point for ensuring that all necessary resources are applied. The following flow chart and table illustrate Compaq's process for problem escalation once it has been determined that a local service engineer should be dispatched to the customer site. The times noted in the table (T4, T8, etc., in the flow chart) are maximum points for actions to take place. In all cases these actions could occur at an earlier time in the call based on the particular problem. 1999-152 ( " Cu.to_rlll.ln... Clo..A.qll..1 Dlalrlcl " T.rtltory1J TKilnlClI os. .C~_,F1..T<If"'''' Support AppllCIIllonSupport T4 . SlO. C...IHl. I.... En,a.,mant -, Proce.. 0, ....111.,0. Hudw.,.Fallur, . .b..I._to.....I........ bc,l,tllllnto UII , .. r'chnlcalSupport . c.... '''''' Lllgl,llo'. .IIMl"OIot.UI.Itp. " A"ollrce Support TI Coordinator En",'m.nl .10."...."...... AC:llonpr,/\/Tlm,rltl, "-........ Proc... O.".lop.dwll11 'lI"I"CSCh..~I"'''r. Cllatom" ~ , .U,.....llI8LS.D...... High Ln.l Rnt.. -"-Illy CIO IGII. 15 '"~ Of AdlonP1'n .......--Al.........'kNIPIU En,ln..rlng -.I'8C_ Support _1I"'lI.,TorrII",,"~"'r. CSCSupport _"IOII"UC"'. En",'III'nl En".,menl Pron.. Proc... " .h..I....C.OIlGfl.T-Z4 Updata 10 Action Plan .R....~....l....".. T.O.lly .....1'..1:1 .~c_..... 11""_0111 T... . I_....e Om-.., I"",'"" 11111'1.'. ,.. """ .T_Ennlllm""r' Stain........ Time. .Ullr,p'oblamIlGA. Sta e Notification Service Call is Lo ed Engineer arrives on site + 4 Hours + 8 Hours " .CI...e.,........IIHPIU .CI".... 11_'. Toml...., .(;1......._0:;..._.. T-Cloour. Cloollroo,c,n Com a Call Res onse and Escalation Procedure Activi Remote diagnosis occurs with Help Desk Center (ROC) dial-in connection initiated within 15 minutes of receipt of call. Compaq dispatches an engineer from the local Field Office. If needed, the Engineer engages appropriate resources to provide additional support for problem resolution. The Service Event auality Manager (SEaM) is notified that an Engineer has been on site for 4 hours. The SEaM contacts the Engineer for a status update and notifies the Service Delivery Unit Manager (SDUM) of the situation. If both the Engineer and the SEaM deem the situation under control (closure expected within 2 hours), no further action is required. If no progress has been made, the SEaM and Engineer begin outlining an Action Plan. The SEaM escalates the problem to the SDUM, who owns the problem until resolution. The Service Delivery District Manager is notified that an outage is in progress. The SDUM works with the Customer, on-site Engineer, District Technical Support Manager, SEaM and, if appropriate the CSC Technical Exception Manager to develop the action plan. The Territo Su ort Or anization and if a ro riate the CSC Technical 1999-152 Support Manager is notified of the outage in order for them to prepare for possible engagement. If the problem has been identified as an Engineering problem, Engineering is engaged through Compaq's Integrated Problem Management Tool orocess. + 16 Hours The call is escalated to the Territory Support Manager, the District Service Delivery Manager and, if appropriate, to the CSC Technical Support Manager. In addition the Customer Business District (CBD) Manager, the Engineering Escalation & Crisis Management Team and, if appropriate, the CSC Operations Manager are notified of the outage. The action plan is reviewed by the SDUM, the District Technical Support Manager, the District Service Delivery Manager, the Territory Support Manager and, if appropriate, the CSC Technical Support Manager. The customer is uedated bv the SDUM. Daily The action plan is reviewed and updated as agreed to by the customer, SDUM, technical resources, and the involved manaaementteam. +24 Hours The call is escalated to the CBD Manager and, if appropriate, to the CSC Operations Manager. The Office of the Territory General ManagerNP and, if annrooriate, the CSC Director is notified of the outaae. +48 hours The outage is escalated to the Office of the Territory General ManagerNP and, if appropriate, to the CSC Director. The Americas MCS VP is notified. +72 hours The outaae is escalated to the Americas MCS VP. Closure The call is closed when the customer and the SDUM agree that the problem is resolved. Compaq realizes that the continued application of staffing to a problem is not always the most productive or cost-effective means to resolve the problem. Therefore, one of the alternatives in an action plan is to swap out the failing unit. Compaq will arrange transportation of the unit to the customer's site and the return of the swapped unit at no cost to the customer. The use of this option requires approval by the customer before implementation. Backup Support The following support resources may be utilized to resolve system problems: . Remote Resources Support Provides support via telephone to Compaq's service personnel. This service is available from the Customer Support Center (CSC) 24 hours a day, 7 days a week. . Levell and Level" Support Provides support from even more highly qualified levels of support personnel within the CSC. Members of this organization have been certified as highly competent in their area of expertise. . Territory Technical Support Provides support in areas of complex technology such as OVMS, UNIX, Windows NT, ALPHAservers, and networks. . Loaistics: Engaged when availability of a part is key to the resolution of a critical problem. 1999-152 ( . Enaineerina: Engaged immediately upon determination that the problem is a design deficiency, has a high probability of a design deficiency, or that Engineering resources are needed for resolution. Closure Hardware problem resolution includes notification to the customer of action taken and recommendations to prevent recurrence. The call is closed on Compaq's computerized report system and noted in the Site Management Guide. Software problem resolution includes notification to the customer and the local Customer Services office. Finally, the local Service Engineer will contact the customer's appointed System Management personnel that day, or the following day, to make sure that the system is working properly. Closure of extended outages is part of the action plan agreed upon by the customer's appointed System Management personnel and Compaq's problem manager. Preventive Maintenance Compaq will perform preventive maintenance on all equipment in accordance with the manufacturer-recommended procedures and schedules. Preventive maintenance routines are performed during remedial service calls and usually include: . Checking voltage, fans, and module/cables seating . Running system diagnostics . Installing any field change orders (if applicable) Field Chanae Orders (FCOs) Compaq will install all applicable manufacturer FCOs as required to ensure proper machine operation. FCO installation will be performed during city's core business hours. Labor and Materials All parts, materials, and labor are included. Parts Compaq will use only new parts or parts warranted as new. These parts will be at the current revision level when installed. Service ReDresentatlve Compaq will designate fully qualified service representatives with named backup personnel to the city. The designated service representative will act as service liaison between the city and Compaq. The representative will provide monthly review meetings with the City's Contract Coordinator to facilitate ongoing service, identify changes or modifications in schedules, handle deletions or additions to the equipment database and review and address any service issues. Site Manaaement Guide 1999-152 ( Compaq will provide a System Site Management Guide for each system. This guide is a Digital proprietary document and is designed for use as a tool by the city and Compaql Customer Service in administering and maintaining the system. All service activity performed on the system will be entered into the guide that must be kept with or near the equipment. Sections In the Site Management Guide typically include: Site - Management - Guide ~ I General Information - T Software Information - I FCO Activity Log - Configuration Sheets I Preventive Maint. Log I Activity Log 1999-152 Section B- Software Support Services Bronze Support Includes: Compaq Bronze Support offers full support for to help your technical staff resolve software issues and carry out unfamiliar procedures. The service provides 9x5 telephone access to Compaq's skilled software product specialists-with a targeted two- hour response time, and round-the-clock electronic access to Compaq's comprehensive software product databases. It also provides the right to new versions of your Compaq software to help you stay technologically current. Bronze support will help the City: . Keep productivity levels up through usage tips, timely problem resolution, and access to Compaq's technical databases . Obtain on-site support for critical problems that can't be resolved remotely . Ensure expert coverage from Compaq's highly skilled service engineers . Select the access method that's best for you from various available options: Internet, telephone, fax, electronic dial-up, or direct computer-to-computer communications . Ensure that your systems are properly licensed for new software versions Bronze support offers comprehensive support for your software environment . Broad coverage -- Compaq Bronze Support, is available for OpenVMS, DIGITAL UNIX, NT and other select operating systems and layered product software. . Toll-free telephone advisory and remedial support -- You receive telephone support from Compaq's state-of-the-art Customer Support Center 9 hours a day, five days a week, Monday through Friday. Designated contacts within your organization can call the Customer, Support Center directly to get software usage advice and submit requests for service. Skilled engineers are available to help resolve software product problems. . Access to symptom-solution databases - You can accelerate problem resolution by electronically accessing comprehensive product information databases 24 hours a day, seven days a week. Electronic Access via Software Service Tools Bronze Support provides Authorized Customer Employee Contacts access to communicate electronically with the named Technical Account Manager or product specialist, to submit routine or non-critical software service requests, exchange files, interactively search available software product databases and receive software patches via electronic tools. DSNLink is available on systems running the OpenVMS, NT and DIGITAL UNIX operating systems. All electronic service requests are typically responded to within one (1) hour during prime time and two (2) hours outside of prime time and must not be used for critical problem submissions. 1999-152 You can choose from three convenient methods for accessing Customer Support Center resources electronically: DSNlink, Dial In Access (DIA), and Web Information and Support (WIS). The DSNlink service tool provides direct computer-to-computer communications, enabling you to electronically submit requests for software support, exchange files with the Customer Support Center, and interactively search Compaq's software product databases. You can even receive software patches electronically. DIA can be used to find answers to questions, solutions to problems, and information on products 24 hours a day, seven days a week. The tool provides you with access to Compaq's information databases, enables you to place service calls electronically, and allows you to transfer files and patch kits from Compaq to your systems. WIS enables you to submit and review the status of service requests electronically via the World Wide Web. In addition, WIS provides access to symptom-solution databases, and the ability to download patch kits and transfer files from Compaq. Depending on the deliverables in your service contract, you may also be able to connect to global notes conferences using WIS. Rlaht to use new versions Compaq Bronze Support agreement authorizes you to use new versions of properly licensed software. UDdates and Distribution To meet this need, Compaq offers Software Update Distribution, which is a subscription service that provides customers with new versions of binaries and documentation. Updates are distributed in two ways: 1. For individual products, as product updates are made available, software binaries are distributed on selected media anellor documentation is distributed in hardcopy format anellor on-line via CD-ROM. 2. For product consolidations, on a fixed schedule, software binaries anellor on-line documentation are made available by platform pairs and other groups as follows: . Open VMS VAX & Alpha . ULTRIX VAX and ULTRIX RISC . Digital Unix . Product Family . Third Party Software Engineering Change Orders (ECOs) are available and grouped by the following platform pairs: 1999-152 ( . Open VMS VAX & Alpha . UL TR1X VAX and UL TRIX RISC . Digital Unix . Product Family . Third Party Offer Includes: There is no single minimum deliverable for Software Update Distribution. The customer is simply required to purchase at least one of the following available options. Based on the options selected by the customer, Compaq will provide the following: . Software binaries on various media types. . Updated software documentation. . Consolidated software ECOs on a fixed schedule. . Software and/or on-line documentation consolidated by platform or other product families, and distributed at regular intervals. 1999-152 ( Vendor Qualifications Compaq is well positioned to meet the qualification requirements of the City of San Bernardino as reflected below: . As the manufacturer and primary service provider for the products to be supported, Compaq Customer services is highly qualified to provide these proposed services. . Compaq will provide service to the City of San Bernardino out of it's Rancho Cucamonga office. This office is about 40 miles from the City of San Bernardino. The assigned engineer to your account is Don Dietz who works out of his home in San Bernardino. His backup is Mark Brewster. This engineers will be backed up with the other 7 engineers in the Rancho Cucamonga office. . Sento Consulting has provided all of the hardware and managed the network installation for the City of San Bemardino. Sento has also managed all of the City's service requirements since the beginning of this project. We are very aware of critical needs of the City and will continue to provide exceptional response in resolving any issues. 1999-152 ( REFERENCE ACCOUNTS IN CALIFORNIA San Diego Police Department Kevin Caperton 619-531-2926 North County Dispatch Susan Wysong 619-756-3006 City of Burbank: Police Dept Janne Turner 818-953-8649 Oceanside Police Department John Clark 760-966-4923 Anaheim Police Department Julie Londsdale 714-254-1798 City of Car1sbad Police Department Maria Kuhlman 760-931-2166 1999-152 '" SENTO" (1) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 998ST90121 SPECIFICATION NUMBER F-OO-04 1.000 1 DA-252P1-F9 ALPHASRVR 2100 4/275 OSF 128 Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 150.04 1. 001 1 DETML-MA DECrepeater 90T-16 Hub Unit Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.00 1. 002 1 DLSSM-SA MULTISTACK 600 STACK DIRECTOR Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.20 1. 003 1 TLZ06-AA 4GB 4MM DAT DRIVE, 3.5" EMB Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 30.40 1. 004 1 ' RRD43-AA 5.25"SCSI, Dual Speed CDROM Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 8.80 1.005 6 RZ26L-VA 1.05GBF 3.5"Dk:In Mod Carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 38.40 1.006 1 RZ28-VA 2.1 GB Disk w/snap-in carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 12.00 808 EAST UTAH VALLEY DRIVE 801.492.2000".1 AMERICAN FORK, UTAH 84003 ',,, 801.492.2100 www.sento.com 1999-152 '" SENTO" (2 ) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 1.007 1 RZ29B-VA 4.3GB disk w/snap-in carrier Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 16.00 1. 008 1 DEFPA-MB PCI TO FDDI Adptr DAS,TP-PMD Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 5.60 2.000 1 DN-51HAA-EA ASVR 4100 5/400 DRW WNT 512 Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 20.80 3.000 1 PB72B-AA A1phaServer 1000 4/266 NTS PK Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 65.60 3.001 1 RRD43-AA 5.25"SCSI, Dual Speed CDROM Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 8.80 3.002 1 TLZ07-AA 8GB 4mm DAT Tape,3.5"Internal Monthly Customer Service SD 001.4: DECservice; 5D by 9H 24.80 3.003 1 RZ28M-VA 2.1 Gbf 3.5"DK in Mod Carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 11.20 808 EAST UTAH VALLEY DRIVE 801.492.2000 AMERICAN fORK. UTAH 84001 . www.sento.com ", .801.492.2100 1999-152 ( (3 ) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT 3.004 4 RZ29B-VA 4.3GB disk w/snap-in carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.005 1 FR-B41WW-AC Digital Svr 3100 RAID System Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.006 1 FR-PC77M-BL 64MB(2x32MB)60NS SIMM MEMORY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.007 3 FR-CECBA-CA HDD,4GB 7200RPM WIDE SCSI SBB Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.008 1 FR-PCXCV-DW MONITOR, 15" (13 . 8 "V)NH, 54KHZ Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.009 1 FR-PCXAT-AJ 418GB Tape Drive,SCSI DDS2 Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.010 1 FR-972WW-XD Prioris XL Server 5166 Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.011 1 FR-PC77M-AC 32MB, 70ns Memory Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.012 1 FR-CDBAA-BA 2GB 5200 RPM NARROW, HDD Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 NET AMOUNT 64.00 63.20 1.60 33.60 4.00 43.20 44.00 1.00 11.20 1999-152 ( (4) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT 3.013 1 FR-PCXCV-DW MONITOR, 15" (13 .8"V)NH, 54KHZ Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.014 1 FR-B41WW-AC Digital Svr 3100 RAID System Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.015 1 FR-PC77M-BL 64MB(2x32MB)60NS SIMM MEMORY Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.016 3 FR-CECBA-CA HDD,4GB 7200RPM WIDE SCSI SBB Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.017 1 FR-PCXCV-DW MONITOR, 15" (13 . 8 "V) NH, 54KHZ Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.018 1 DEFPA-DB PCI TO FDDI Adptr DAS,MMF,SC Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.019 1 DEFPA-MB PCI TO FDDI Adptr DAS,TP-PMD Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.020 1 FR-B16AP-EG Celebris GL 6200ST,32MB,2.1GB Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 3.021 2 FR-PCCAM-BC 64MB EDO Memory Option,Ce1eb Monthly Customer Service SD 001. 4 : DECservice; 5D by 9H June 9, 1999 NET AMOUNT 4.00 63.20 1.60 33.60 4.00 9.60 5.60 19.20 3.20 1999-152 ( (5) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 3.022 1 FR-CDCAA-BA 2GB SCSI wide HDD Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.023 1 FR-PCXAV-WZ MONITOR, 21" (19.6 "V)NH, 95KHZ Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.024 3 PB47A-CA AS255/233n,OM,N+OG,OGfx,SBB Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.025 3 MSP01-BC AS255 128MB SIMM 4X32MB Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.026 3 FR-PCXAV-WZ MONITOR,21" (19.6"V)NH,95KHZ Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.027 3 PBXRZ-NB 4.3GB 7200 RPM Nar. SCSI Dr. Monthly Customer Service ; SD 001.4: DECservice; 5D by 9H 3.028 3 PBXGB-CA PowerStorm 4D20 graphics acc Monthly Customer Service SD 001.4: DECservice; 5D by 9H 3.029 3 PBXRZ-HB 2.1GB SCSI DRIVE (RZ28M) Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.000 1 DA-251P1-J9 DELETED AS2100 Special EDU Pkg UNIX Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 11.20 15.20 91.20 28.80 45.60 48.00 33.60 60.00 0.00 1999-152 (6) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 4.001 1 VRC15-PA DELETED 15" Color Monitor, 120/240V N Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.002 1 KZPAA-AA DELETED PCI-SCSI HOST BUS ADAPTER,FNS Monthly Customer Service SD 001.4: DECservice; SD by 9H 4.003 1 RZ28-VA DELETED 2.1 GB Disk w/snap-in carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.004 1 RZ26L-VA DELETED 1.05GBF 3.5"Dk:In Mod Carrier Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.005 1 TLZ07-LG DELETED 8GB 4mm Tape Drive 5.25" Int. Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.006 1 DEHUB-BA DELETED DEChub 90 w/PS US,Can,Japan Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.007 1 DETMI-MA DELETED DECrepeater 90TS in-hub Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.008 1 DSRVH-NA DELETED DECserver 90M 1MB Flash No P Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.009 1 DEFAR-MA DELETED DECrepeater 90FA, Docs,No Pw Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1999-152 r (7) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 4.010 1 DEWGB-MA DELETED DECBRIDGE 90, NO PWR SUPPLY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.011 2 DEWB1-DA DELETED DECbrouter 90T1,US,CAN,JAPAN Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.012 1 4N-AEAAH-AM DELETED 3KVA UPS 208V in 120V out Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.013 1 DETML-UA DELETED DECrepeater 90T-16/DETAX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.014 3 DETML-SA DELETED DECrepeater 90T-16/DETRX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 4.015 2 FM-DSKMO-96 DELETED 4800- 14.4 BAUD MODEM Monthly Customer Service ; SD 001.4: DECservice; 5D by 9H 5.000 4 LPS17-DA DELETED PrntSvr 17/600 US/Can/Mexico Monthly Customer Service SD 001.4: DECservice; 5D by 9H 5.001 5 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 5.002 1 LG12-DA DELETED LG12 for RS232 Serial Port Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1999-152 ( (8) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 7.000 1 KZPAC-CA 3 Chan. RAID ctrl, 4MB cache Monthly Customer Service SD 001.4: DECservice; 5D by 9H 19.20 7.001 9 RZ29B-VW 4.3GB Wide W/Snap in Carrier Monthly Customer Service SD 001.4: DECservice; SD by 9H 144.00 7.002 1 TZ88N-VA 20/40GB SCSI Tape SBB Monthly Customer Service SD 001.4: DECservice; 5D by 9H 56.80 7.003 1 VRC15-KA 15" (13.9"VIEWABLE)MONITOR NH Monthly Customer Service SD 001.4: DECservice; 5D by 9H 6.40 7.004 1 DEFPA-MB PCI TO FDDI Adptr DAS,TP-PMD Monthly Customer Service SD 001.4: DECservice; 5D by 9H 5.60 8.000 4 DMHUB-AA MultiSwitch 900,US/JA Monthly Customer Service SD 001.4: DECservice; 5D by 9H 92.80 8.001 12 H7894-MA DEChub 900 Power Supply Monthly Customer Service SD 001.4: DECservice; 5D by 9H 67.20 8.002 3 DVNEF-MM VNswitch 900EF,12 10T+MMFFDDI Monthly Customer Service SD 001.4: DECservice; 5D by 9H 199.20 8.003 13 DETPJ-MA PORTswitch 900TP,DOCS,NO PWR Monthly Customer Service SD 001.4: DECservice; 5D by 9H 280.80 1999-152 ( (9) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 8.004 4 DSRVX-MA DECserver 900MC w modems Monthly Customer Service SD 001.4: DECservice; 5D by 9H 8.005 1 DSRVH-NA DECserver 90M 1MB Flash No P Monthly Customer Service SD 001.4: DECservice; 5D by 9H 8.006 55 DETRX-SA Rear Cover/No AUI US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 8.007 1 DEWBR-NA DECbrouter 90T2,for DEChub Monthly Customer Service SD 001.4: DECservice; 5D by 9H 8.008 1 DETMI-SA DECrepeater 90TS /DETRX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 9.000 4 FS-ADR01-A DELETED adtran 120006011 9.001 38 , FS-ADR01-H DELETED adtran120006211 9.002 42 DETMI-SA DELETED DECrepeater 90TS /DETRX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 9.003 11 DETML-SA DELETED DECrepeater 90T-16/DETRX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 140.80 18.40 88.00 18.40 5.60 0.00 0.00 0.00 0.00 1999-152 ( (10) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 9.004 16 DEX2R-SA DELETED RTABT ACC EW MP STACK US/CA/J Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 10.000 1 DA-52FAB-FA ASVR 4000 5/300 DRW UNX 1GB Monthly Customer Service SD 001.4: DECservice; 7D by 24H 216.00 10.001 1 DVNXX-MX VNswitch 900XX,4 mod100 Monthly Customer Service SD 001.4: DECservice; 7D by 24H 48.00 10.002 1 VRC15-WA 15 " ( 13 . 9 "VIEWABLE) MONITOR NH Monthly Customer Service SD 001.4: DECservice; 7D by 24H 8.80 10.003 7 RZ28D-VA 2.1GB Disk w/Snap-in Carrier Monthly Customer Service SD 001.4: DECservice; 7D by 24H 11 7 .60 10.004 1 KZPAA-AA PCI-SCSI HOST BUS ADAPTER,FNS Monthly Customer Service , SD 001. 4: DECservice; 7D by 24H 4.80 10.005 1 TZ87-TA 20B SCSI tape dr tabletop Monthly Customer Service SD 001. 4: DECservice; 7D by 24H 92.80 10.006 1 DE450-CA PCI NIC (TP, TW, AUI) SINGLE Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 1.60 11. 000 1 PB75S-FA RM ASR1000 51300 UNIX SBB 120 Monthly Customer Service SD 001. 4: DECservice; 7D by 24H 48.00 1999-152 ( (11) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 11.001 2 PB7MA-CE ASrv1000A 5/xxx 256MB Memory Monthly Customer Service SD 001.4: DECservice; 7D by 24H 27.20 11.002 2 PB7MA-CC ASrv1000A 5/xxx 64MB memory Monthly Customer Service SD 001.4: DECservice; 7D by 24H 27.20 11.003 2 KZPAA-AA PCI-SCSI HOST BUS ADAPTER,FNS Monthly Customer Service SD 001.4: DECservice; 7D by 24H 9.60 11.004 2 BA36R-AF RM BA356-SB FRNT MOUNT, W/PWR Monthly Customer Service SD 001.4: DECservice; 7D by 24H 41.60 12.000 2 TLZ09-VA TLZ09 in SW snap in carrier Monthly Customer Service SD 001.4: DECservice; 7D by 24H 54.40 12.001 1 DE450-CA PCI NIC (TP, TW, AUI) SINGLE Monthly Customer Service ; SD 001.4: DECservice; 7D by 24H 2.40 12.002 2 KZESC-AA EISA BACKPLANE RAID 1 CHANNEL Monthly Customer Service SD 001.4: DECservice; 7D by 24H 30.40 12.003 2 PBXRD-CA 600MB SCSI CDROM 5.25" X 1. 6" Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.00 12.004 6 RZ28D-EJ 2.1GB 3.5" 7200 Fd/Fc DEC3000 Monthly Customer Service SD 001.4: DECservice; 7D by 24H 100.80 ~----- --- 1999-152 '" SENTO" (12) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT 12.005 1 VRC15-KA 15" (13.9"VIEWABLE)MONITOR NH Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.000 3 DMHUB-AA MultiSwitch 900,US/JA Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.001 12 H7894-MA DEChub 900 Power Supply Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.002 3 DVNEF-MM VNswitch 900EF,12 10T+MMFFDDI Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.003 16 DETPJ-MA PORTswitch 900TP,DOCS,NO PWR Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.004 1 DEZ8R-RB RtAbt Centr EW MP 8MB Monthly Customer Service SD 001.4: DECservice; 7D by 24H 13.005 1 DSRVW-GC DECsvr 700-16 (DSRVW-Gx) Monthly Customer Service SD 001.4: DECservice; 7D by 24H 14.000 3 FS-ADR01-A DELETED ADTRAN 1200060L1 808 EAST UTAH VALLEY DRIVE 801.492 2000 AMERICAN FORK, UTAH 8400] ".801.492.2100 www.s~nto.(om June 9, 1999 NET AMOUNT 8.80 98.40 96.00 285 .60 499.20 74.40 43.20 0.00 1999-152 ( (13 ) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT 15.000 1 DN-51HAA-EA ASVR 4100 5/400 DRW WNT 512 Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.000 1 KZPAC-CA 3 Chan. RAID ctrl, 4MB cache Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.001 9 RZ29B-VW 4.3GB Wide W/Snap in Carrier Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.002 1 TZ88N-TA 20/40GB SCSI Tape Table Top Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.003 1 VRC15-KA 15" (13.9"VIEWABLE)MONITOR NH Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.004 1 DEFPA-DB PCI TO FDDI Adptr DAS,MMF,SC Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.005 1 DEFGA-EA 4-PORT NO PMDS GIGASW,SCP,PWR Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.006 1 DEFGP-AA GIGAswitch SCP module Monthly Customer Service SD 001.4: DECservice; 7D by 24H 16.007 1 DEFGB-DA GIGAsw 20 amp pwr supply, US Monthly Customer Service SD 001.4: DECservice; 7D by 24H June 9, 1999 NET AMOUNT 75.84 27.20 208 .80 81.60 8.80 13.60 217 .60 72.00 16.80 1999-152 ( (14) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 16.008 6 DEFGL-BA GIGAsw 4 port FDDI LC No PMDs Monthly Customer Service SD 001.4: DECservice; 7D by 24H 6l9.20 16.009 1 DEFXM-AA FDDI (MMF) ANSI MIC PMD,2KM Monthly Customer Service SD 001.4: DECservice; 7D by 24H 4.80 16.010 6 DEFXU-BA UTP ModPMD for FDDI- Class C Monthly Customer Service SD 001.4: DECservice; 7D by 24H 4.80 17.000 1 QT-MT4AG-AE Dig UNIX Base ASvr 2000 SSS Monthly Customer Service SD 028.3: Software Support Service 97.75 l7.008 1 QT-MT4AE-NR Dig UNIX A SNS 1000 4/200 Monthly Customer Service SD 037.2: Software Node Service 12.75 17.009 1 QT-MT4AE-NR Dig UNIX A SNS 1000 4/200 Monthly Customer Service ,SD 037.2: Software Node Service 12.75 17.001 1 QT-MT7AG-L9 Dig UNIX A USR LPS Monthly Customer Service SD 035.4: Layered Product Support 181.90 17.002 1 QT-MTJAG-L9 Dnet/OSI ES U/A LPS Monthly Customer Service SD 035.4: Layered Product Support 48.45 17.003 1 QT-306AG-L9 17 0.00 NAS 200 SV U/A LPS Monthly Customer Service SD 035.4: Layered Product Support 70.55 1999-152 ( (15) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 17.004 1 QT-054AA-C8 SW LP PKG U/A DOC/CDRM SVC Monthly Customer Service Consolidated Distribution Svc 184.45 17.005 1 QT-MT4AA-E8 Dig UNIX A BAS MDDS CDROM Monthly Customer Service SD 031.1: Media/Doc Distribution Svc 49.10 17.006 1 QT-MT4AA-KZ Dig UNIX A FULL Doc Svc Monthly Customer Service Documentation Service 86.70 18.006 1 QT-4YJAA-ZA cVISN RCVRY TS Monthly Customer Service Additional Software Service 18.001 1 QT-4YJAB-XA cVISN RCVRY MUL Pkg Svc Monthly Customer Service Packaged Product Service 18.002 1 QT-MQDAB-XA cVISN MC MG MUL PKG SVC 'Monthly Customer Service Packaged Product Service 18.003 1 QT-4YFAB-XA cVISN VLAN MUL Pkg Svc Monthly Customer Service Packaged Product Service 18.004 1 QT-218AD-XA 17 0.00 cVISN RMON MUL Pkg Svc Monthly Customer Service Packaged Product Service 5.95 11.90 22.10 33.15 63.75 1999-152 ( (16) June 9, 1999 FOR QUOTE FOR HARDWARE, SOFTWARE AND SERVICES CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 18.005 1 QT-4YHAB-XA cVISN Intra MUL Pkg Svc 52 Monthly Customer Service Packaged Product Service 18.007 1 QR-SMBM1-Y2 BRONZE NT MAIN LIST1- TIER2 Monthly Customer Service Additional Software Service 18.008 1 QR-SMBD1-Y2 BRONZE NT DPT- TIER2 Monthly Customer Service Additional Software Service 18.009 8 QR-SMBD1-Y3 BRONZE NT DPT- TIER3 Monthly Customer Service Additional Software Service 998ST90125 WATER DEPARTMENT 20.000 1 DA-251P1-J9 AS2100 Special EDU Pkg UNIX Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 20.001 1 . KZPAA-AA PCI-SCSI HOST BUS ADAPTER,FNS Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 20.002 1 RZ28-VA 2.1 GB Disk w/snap-in carrier Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 20.003 1 RZ26L-VA 1.05GBF 3.5"Dk:In Mod Carrier Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 234.60 191.25 63.75 272 .00 131 .20 3 .20 12.00 6.40 1999-152 '" 5 E N T 0" (17) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 20.004 1 TLZ07-LG 8GB 4mm Tape Drive 5.25" Int. Monthly Customer Service SD 001.4: DECservice; 5D by 9H 24.80 20.005 1 DEHUB-BA DELETED DEChub 90 w/PS US,Can,Japan Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 0.00 20.006 1 DETMI-MA DELETED DECrepeater 90TS in-hub Monthly Customer Service SD 001. 4: DECservice; 5D by 9H 0.00 20.007 1 DSRVH-NA DELETED DECserver 90M 1MB Flash No P Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 20.008 1 DEWB2-NA DECbrouter 90T2A.for DEChub Monthly Customer Service SD 001.4: DECservice; 5D by 9H 18.40 20.009 1 DEFAR-MA DELETED DECrepeater 90FA, Docs,No Pw Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 20.010 1 DEWGB-MA DELETED DECBRIDGE 90, NO PWR SUPPLY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 808 EAST UTAH VALLEY DRive 801.492.2000 AMERICAN FORK, UTAH 84003 ".801.492.2100 www.sento.com 1999-152 ( (18) FOR QUOTE FOR HARDWARE, SOFTWARE AND SERVICES CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 20.011 1 DEWB1-DA DECbrouter 90T1,US,CAN,JAPAN Monthly Customer Service SD 001.4: DECservice; 5D by 9H 20.012 1 DEWB1-DA DECbrouter 90T1,US,CAN,JAPAN Monthly Customer Service SD 001.4: DECservice; SD by 9H 20.013 1 DETML-UA DELETED DECrepeater 90T-16/DETAX/US Monthly Customer Service SD 001.4: DECservice; 5D b~ 9H 20.014 1 DETML-SA DELETED DECrepeater 90T-16/DETRX/US Monthly Customer Service SD 001.4: DECservice; SD by 9H 20.015 1 DETML-SA DELETED DECrepeater 90T-16/DETRX/US Monthly Customer Service SD 001.4: DECservice; 5D by 9H 20.016 1 DETML-SA DELETED DECrepeater 90T-16/DETRX/US Monthly Customer Service I SD 001.4: DECservice; 5D by 9H 20.017 1 FM-DSKMO-96 4800- 14.4 BAUD MODEM Monthly Customer Service SD 001.4: DECservice; 5D by 9H 20.018 1 FM-DSKMO-96 4800- 14.4 BAUD MODEM Monthly Customer Service SD 001.4: DECservice; 5D by 9H 20.020 1 4N-AEAAH-AM 3KVA UPS 208V in 120V out Monthly Customer Service SD 001.4: DECservice; 5D by 9H June 9, 1999 18.40 18.40 0.00 0.00 0.00 0.00 4.00 4.00 33.60 1999-152 (19) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT ------------------------------------------------------------------------ 20.2000 1 WA-RCALL-AA DELETED RECOVER-ALL SERVICE Monthly Customer Service SD 050.3: RecoverAll 0.00 22.000 1 VRC15-PA DELETED 15" Color Monitor, 120/240V N Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.001 1 LPS17-DA DELETED PrntSvr 17/600 US/Can/Mexico Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.002 1 LPS17-DA DELETED PrntSvr 17/600 US/Can/Mexico Monthly Customer Service SD 001.4: DECservice; SD by 9H 0.00 22.003 1 LPS17-DA DELETED PrntSvr 17/600 US/Can/Mexico Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.004 1 LPS17-DA DELETED PrntSvr 17/600 US/Can/Mexico Monthly Customer Service ,SD 001.4: DECservice; 5D by 9H 0.00 22.005 1 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.006 1 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.007 1 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 1999-152 ( (20) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY. MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 22.008 1 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.009 1 VT510-CA DELETED VT510,AMBER,NORTH AMER,NO KEY Monthly Customer Service SD 001.4: DECservice; 5D by 9H 0.00 22.2000 1 WA-RCALL-AA DELETED RECOVER-ALL SERVICE Monthly Customer Service SD 050.3: RecoverAll 0.00 23.000 1 QT-MT4AG-AE Dig UNIX Base ASvr 2000 SSS Monthly Customer Service SD 028.3: Software Support Service 97.75 23.002 1 QT-OJ6AG-L9 SysV R4 EXT U/A LPS Monthly Customer Service SD 035.4: Layered Product Support 11.05 23.003 1 QT-306AG-L9 17 0.00 NAS 200 SV U/A LPS Monthly Customer Service SD 035.4: Layered Product Support 70.55 23.001 1 QT-MT7A9-VG Dig UNIX A USR LPS 32 USER Monthly Customer Service LPS for User Licenses 74.80 23.004 1 QT-054AA-C8 SW LP PKG U/A DOC/CDRM SVC Monthly Customer Service Consolidated Distribution Svc 184.45 23.005 1 QT-MT4AA-E8 Dig UNIX A BAS MDDS CDROM Monthly Customer Service SD 031.1: Media/Doc Distribution Svc 39.10 1999-152 (21) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 24.000 1 QT-OV9A9-A9 printServer SW SSS Monthly Customer Service SD 028.3: Software Support Service 21.25 24.001 1 QT-OV9A9-N9 PrintServer SW SNS Monthly Customer Service SD 037.2: Software Node Service 12.75 25.000 1 QT-OV9A9-N9 DELETED printServer SW SNS Monthly Customer Service SD 037.2: Software Node Service 0.00 26.000 1 QT-OV9A9-N9 DELETED PrintServer SW SNS Monthly Customer Service SD 037.2: Software Node Service 0.00 27.000 1 QT-115A9-A9 DELETED Dbrouter 90 SSS Monthly Customer Service SD 028.3: Software Support Service 0.00 27.001 1 QT-115A9-N9 DELETED Dbrouter 90 SNS Monthly Customer Service SD 037.2: Software Node Service 0.00 27.002 1 QT-1l5AG-EC 17 0.00 Dbrouter 90 MDDS RX23 Monthly Customer Service SD 031.1: Media/Doc Distribution Svc 14.45 28.000 1 QT-OLWA9-A9 17 0.00 DECsvr NA SSS Monthly Customer Service SD 028.3: Software Support Service 19.55 1999-152 (22) QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT --------------------------------------------------------------------------- NET AMOUNT 28.001 1 QT-OLWAJ-E8 17 0.00 DECsvr NA ALL CDRM MDDS Monthly Customer Service SD 031.1: Media/Doc Distribution Svc 29.001 7 DLMFE-AA 10T/100TX 8 PORT SWITCH Monthly Customer Service SD 001.4: DECservice 7D by 24H SUBTOTAL CA SALES TAX SUBTOTAL COMPAQ SERVICES X 12 MONTHS TOTAL COMPAQ ANNUAL MAINT SOFTWARE SUPPORT ITEMS 30.001 2 Sidewinder firewall software support Unlimited user annual maintenance Secure Computing Inc. Service from 1-Jul-99 to 30-Jun-00 30.002 1 Smartfilter for Sidewinder firewall Annual Maintenance Secure Computing Inc. Service from 21-Jan-00 to 30-Jun-00 30.003 1 SecureZone Firewall software support 50 user annual Maintenance Secure Computing Inc. Service from 25-Feb-00 to 30-Jun-00 31.001 1 Neatsuite 500 user Annual maintenance includes maintenance for Virus Wall, ServerProtect, Scanmail, and OfficScan Corporate Service from 15-Jul-99 to 30-Jun-00 June 9, 1999 34.00 305.24 ----------- ----------- 8,392 .27 171.47 8,563.74 X12 102,764.88 6,670.00 2,125.00 1,243.75 3,360.00 1999-152 (23) June 9, 1999 QUOTE FOR HARDWARE, SOFTWARE AND SERVICES FOR CITY OF SAN BERNARDINO - ATTN: LARRY MARTIN LINE ITEM QTY . MODEL DESCRIPTION UNIT NET AMOUNT --------------------------------------------------------------------------- 31.002 1 OfficeScan 100-User Annual Maintenance Service from 10-Dec-99 to 30-Jun-00 105.00 SUBTOTAL FOR SOFTWARE SERVICES CA SALES TAX 13,503.75 1,046.54 TOTAL SOFTWARE SERVICES 14,550.29 TOTAL FOR ENTIRE SPECIFICATION F-00-04 117,315.17 Authorized by: /j) ;(-<-- ~ensen r 'ce Manager This quote good for 60 days from above date. Subject to Credit Approval.