HomeMy WebLinkAbout1999-146
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RESOLUTION NO. 1999-146
-.
RESOLUTION OF THE CITY OF SAN BERNARDINO
AUTHORIZING FISCAL YEAR 99100 HARDWARE AND SOFTWARE
MAINTENANCE SERVICE AGREEMENTS WITH IBM FOR
MAINTENANCE OF A UTILITY BILLING SYSTEM FOR THE CITY OF SAN
BERNARDINO WATER DEPARTMENT
BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF
THE CITY OF SAN BERNARDINO AS FOLLOWS:
SECTI ON I: The Mayor is hereby authorized and directed to execute on
behalf of the City an agreement by and between the City of San Bernardino and
IBM for fiscal year 99100 hardware and software maintenance service
agreements for Water Department Utility billing hardware and software for a total
amount of $30, 200.00 for the City of San Bernardino.
SECTION 2: The authorization to execute the above referenced
agreement order is rescinded if it is not issued within sixty (60) days of the passage
of this resolution.
I HEREBY CERTIFY that the foregoing resolution was duly adopted by
the Mayor and Common Council of the City of San Bernardino at a jn; nt- rpgular
meeting thereof, held on the 21st
day of June
, 1999, by the
following vote, to wit:
IIII
IIII
IIII
IIII
IIII
IIII
IIII
IIII
IIII
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L___
1999-146 '
, ,
-
RESOLUTION AUTHORIZING FISCAL 99/00 HARDWARE AND
SOFTWARE MAINTENANCE SERVICES AGREEMENTS WITH IBM FOR
MAINTENANCE OF WATER DEPARTMENT UTILITY BILLING SYSTEM
Council Members Aves Navs Abstain Absent
ESTRADA x
-
LIEN x
x
McGINNIS
SCHNETZ x
-
DEVLIN x
ANDERSON x
MILLER ~
~,gry&~
The foregoing resolution is hereby approved this ;Zff1tday of June, 1999.
Approved as to form and legal content:
James . Penman, Ciry Attorney
.~
BY:
f\
\
Ju~ fes, Mayor
{:: an Bernmdino
1999-146
AUG-18-'99 WED 07:47 ID:
TEL NO:
11330 P07
JUN 1?'I'" 14:31 FR I!H.- ~~~s
1999-1'" '
'72 !lei; 5443 TO '190'33B4S215
P .112"'11
ORIGINAL
JIM e Statement of Work for Services
ServlQeSulte
1. Seape of ServlClN
Wo will provide 10 you the Servlc.. d.aerlbod In thla Statement of Work for the Machlhes we speCify
teallea 'ell~lbls MachineS"), Wa Will Idenllfy lne Eligible Machin.., tha SelVlc.. that apply 10 Ihem,
and the charg.. for thl.. In a Schldule to this Stalomenl of Work. The SChldule will alto Identlly Ino
Speclllea ~oClllona It whiCh the Servlc.s will be provided. A Sptcllled LoCaUon mey be your enlitl
Information proce..lnll environment, or a portion thereof, which may be rNldenl It mulllple ,It.. Dr I
,Ingl' bllildlng.
Th..e Servic.. do not addr.., tne ClPlblllly 01 your .y'"IM 10 nandle dlla d.tl within and between
Ihe twantleth and twenty-flrll ce.turle.. You .cknoWl,age Ihal III, your r"ponelblllty 10 ...... your
!:l,Irrlnl ay.llms .nd t.ke IPPlllprf.11 action '0 mllllllt to Year 2000 ready 'y,'.ma, 1"11'" reflr 10
IBM Product Speclfloallona or IBM's Inlsrne' venue a, http://wwW,lbm.OO''''YIU2000 10 dIll/mine
whllher tBM ProduCIS arl Vllr 2000 ".ay.
2. Contravt Period
Slart Da', : 10/21/1111111 End Dal.: 10/2012004
ISlIglbll MIcnln,., $peOlflea Locallona, or new Servlo.. added to thle Statement of Work following".
Start D.le will a..ume Inl remalnlno portion of lhe eldsllng conlraot psrtod,
EaCI'I ., ua all'''' """ lIMo eemolato OQ'_.I .......... u.'-' t1111 tra_ eenolata of ')l1li. S_nt Of Work ..0 III
8oIoeauloa and I) MlIll.....,.. I..... .,01.,..0001 ho'oln, ..d 3) U. "M Into_" Cuolaml' All-Ill or any 1I<I.lvol.III
all'""""' Ilgned by both 01 US ana IdtIlllfttcl Ollaw,
/
Asireod 10: CITY QF SA" R NO
cua"""lt eo..
f
Cui""" CoIn....' add,_:
WATER DE".
300 N DaT
aN 1I1RNAA01NO, (;"''''110001
j~ VAlle5 NomoI'Y....rlll1ntl:T4Lr{.(J..."beeley
~t: B)B!n
&ot.."."lalW.rk_""
..........nt numb""
IBM 8orvloo-.... nu","" lIO'OlAS'T
.,
Il't
Tlltpn.". ""moar:
CUIlo_ eo"",ony n_"- 071.....
IUllnl adcI_:
PO ,Ox 710
SN eeRNAJlOl"O, C4 ._710
IBMa_
I In IloIUIno lid.
COOOOlI, 'IX 71018
A"-'IIpn/nf. ~. rellII'Il . "P'f .rl~ $/a'_I.r _'.1Iro 'ISM CornJlOll1__""'-' ...,...
ZIU."'_ I4IMlI_,
__ I
~999-146
~.__.___ AUG-1J!-'9~ WED 07:47 ID:
TEL NO:
11330 P08
JUN 1$ 1999 1;41,32 FR IllM -. DA..UlS .
1999'-1~' .
972'90& 5443 TO '19093645215
P.B3"11
Rlnewe' Conlr...t Parlod (~Iarl): 5
WI will renlW t"I Slrvl~e' 1",,1 "pply lor no" SpIICIII.d ~O~llIon on '"I Conlrlol P.tlod I!nd C.II lor
1"1 n~mller 01 yu" (callld 1"1 'Renewal Contract "etlod') Iplol111d Ibove.
Tltlr.."" wI will 1"IOM"IIC1I1Y' tlnaw lor Ih. limo lenglh patio" unl... you nollly ~. In "avlnce 01
your d..l~ 10 ch.ngl tile 'Inglh 01 Ihv renvwal. Ch.rg" will II. rlcelo"l."d b..ed 'n Il.v I.nlllh ,I
the R,nVw.' Conlract Plrlod .nd lach SUb_qUInt rlnewal period.
.lIner of u. c.n "lIcl nollo rlnlW by providing wrltlln notlflcallon (.11..11 anI month prior 10 Ihe end
01 Iho eurrlnt oonlr.cl period) 10 the oth.r of th.lr Intenl nOli' ron.w,
3. your Reapon.lbllltl..
'1'011 "grl"
,. to provld, "' with .n Inventory In whleh you Identity III I!IIgllll1 MIohlne' to be ~ov.rea et IIC"
Spl4lfled Location. All Eillglllll Mlchln.. of Ih. .arllt Iype al I Spe~lIled Locallon mUll Ile
Incllld'd In the ~ovlrelle, Va" eleo agr.. to idenllly ell ElIglbll ....chln.. tor Whlolt We are 10
provld. w.rr.nIY 'Vnllee;
2. 10 nolily us w"enever you wi." to .dd Eligible M.chln. typn 10 .n 'x1,lIng Specifl.d Locallon or
..I up n.w SpecIfied Loo.llons:
3, 10 ,n.ure Ihl' any .cc... oodla WI prcvlde 10 you are ~..d only by Iho., who .re .uthorlnd to do
'0:
4, 10 provld. u. wllh informallon we tlqu.at whloh I. relit ad 10 our provl.lon ollh.., Slrvlo.. 10 you
.nd nollly ua 01 any chlng.a;
5. to 1111 any eleolronlc dlagnOtllC and ..rvlc' dallvery flOlllllea WI provlda to you only In aupport 01
Eligibll Macllln.. 10lntlfled In the IiIch8dule 10 Ihl, 8lalemanl of Work;
e. t"at ,I.clronlo 'C~"I to our ,~pport oenttra and o.rtaln dallb.... m.~ rlqulrt . ..perat. n"work
"..Ioe' agr.emlnllor .n additional Charge;
7. 10 pay any communl~.llcn. oharg'" .uoelaled wllh aeeeaalng Ih..e S.rvlC" U"I... w. .peclly
Olh.rwl..:
e. 10 u.. I"e 'nlormatlcn oblalnld under the.. Servloe. only lor Iho .uPpol! of I"V Inlorm.llon
Ilro~..alng requlremenls wllhln your Intarprl": .nel
lI. Iltal your lec8plan.. 01 Iny .olt....r. Sarvio.. do.. nol alt.r your rllpon.ibllltl.. lor 051.0
1I00n....
4. Mutual R..pon.lbllltl..
\I at .ny 11m. allh.r of u. r.q",," . ,",vl.w 01 the Inv.nlo,y oounl, eaOh of UI WIll cooperal. In updating
the 1.11 formal Inv.nlory.
S, Service. Program LIcense
The following term. .pply 10 IIch Ilrogr.m w. provloe with . servl.. lhat 18 nol otharwi..
,,"Omp.nlell by . IICln.. agr..mant.
We grant you a non.~el~.lve 1I0en,. 10 u.. Ihe progr.m on th. ElIglblv M.chlne we d.allln.'llo a..IOI
U. In problem elellrmlnltlon or ol"er Iy.t.m ,uPPor! In conjunction with lh..o 8enlle...
It We dO nol .uPOly a baok~p ~cpy. you may makl on. copy 01 Ihe proaram for b.ek~p purp<le.,
provided you reprOduoe Ihe oop~rtgltl noll~e .nd any othtr I.g.nd of owner,hlp on Ih. copy, The
b.CkUp copy ia .~bJecl 10 the lime lerml .. th, original. YOu m.y nol I) mOdify Ih. Program"
machln. rlld.bl. Inlltuollcn. or dala or m.rgl them InlO .nolher Progrlm, 2) revor" ....mDII,
revera. compll,. or otherwl.. trenllele lha Progrem, 3) 8ubllOln,e, e..lpn. or tr.naler the IIcen.. lor
Ihe Program, or 4) dlalrlbule I"' progr.m to any t"l,d petty. W. provide the Progr..VITHOUT
WARRAIIlTII. 0' ANY KIND.
Your lIeonso terminates whan 1) the S.McllIrmln.t.., II wlthdrewn or Ixplr.a anelle n.t ren.w.d, 2)
the proar.m la no longtr n..ded 10 parlo"" Ihe S.lVIe., or 3) Ih" illglble Machin. Whl~h we
dlllon_t.d 'Dr lne progr.m Ie romoved Irom producllve u.. within your Enllrprl..,
.E'1i..'$~ l"'*"l ~,
Pop z
1999-146
RUG-18-'99 WED 07:48 ID:
TEL NO:
... .JI330 P09
tUN 15 1999,'14'32'FFl IBM ~ DALLAS'
972 906 5443 TO 91ge93G4'21'
P.""....l1
. '
lHf-U&
we may termina" your lIeon.. II yoU lalllo oomply with Iha.. larma.
Upon termlnaUon. you agrea 10 dlalroy Ihe program and Iny backup copy you wire glvln or mlde.
8. Automatic Inventory lnor.....
we wltl automlllcllly IncreuI Inl Inventory count el a Speollled Loclllon whlnlvlr:
1. In lillglble MaChine II addld 10 Inl Inventory. II tne Mtchlnl II undlr warrlnly When Idded,
,"elnlOnlnea Slrvlcll will commenCI at warranly axil. II Ihe Mlchlna i" nol undor werrlnty when
added. m"lnlln"nce Slrvleea will eomm.nce el Ihe liter 01 I) the date 01 In"tallatlon or b) the
prlvlOul yearly annlver"ary ollhl Itan 01 the contracl ponod. IBM Machin.. ""Iclfloally oxoludad
Irom coverage al oonlract plrlOd III" will remain oulllde Ihe lOOP I 01 Ihl. Slallmlnt 01 Work
unl..1 you ..quest we add Inem during the Gonllct pltlod, 1'I0wever..1I I!lIglbl8 111M M.cnlnaa
edded to your Invenlory elurlng Ihe conlracl pitied Wltl b. InCluded In Iha Invenlory counl and
receive malnlenence Servlc.. a. ..t OUlln Ihla SecUon; or
2, an I!tlglbll Non-lliM MaChine, Olin. ..me Iype aa olhor Non-111M Machlno" alrlady ClOVlted atlhal
Specified LocaUon. I" added to Ihe Invenlory. II Ihe Mechln" Ie under wa",enty when added.
malnlanance SeNtcel will commence II warrenty exit. If Ihe Maohlne Ie not ..ndlt werrenty when
added. ml,nllnanel Servlc" will commlnce at Ihe latar of a) Ihe dale 01 In"tellatlon or b) Ihe
prevloul yearly Inniverllry ollh. "an 01 Ihe Gontracl period.
Tha malnlenance Service. that apply lor the.. Mechln.. will be Ihe eeme .. Ihal which you are
receiving tor all olher Eligible Maehlne. 01 the "me Iyp"
Newly In,,.lIed IBM Maehlnea of the ,ama tYPe lor which YOu have alr'ldy aelected Warranly servlcl
Upgrade will De Idded al dale 01 acluallnalallallan and will De covered at Ihe same Warranly Service
Upgrade auppor! level,
7. Charge. and Payment
Your chlrgea are ealcule"d laking Into aCCGunt your Machine vOlumea, S.rvlce aalactiona, and
paym,nl opUona.
Since YGU have "leetedlO prepay for the enUre conlract period, you will not be ,..bjeol to Increases In
charg.. (during Ih" parlod) lor Included Ellglbl' Machine conflg..rallonl and S.rvlcee. All newly addld
1!1I11lble Machin.. and Sarvlce., al well .. changel 10 exlltlng I!lIglble Machine conflguratlons and
S.rvlcea, will a..ume Ihe aharlle ral, Ihel appll,d lor Ihe.e al oonlreat p.rlod "arl. Eligible Maohlnea
end Servlcea Ihal becoma generelly avallUle during Ihe c",nlraCI perl"''' will ba edd.d at Ihe charge
rala Ihal appllad en Inelr Inlllal avallablllly Clale,
Tola' Sarvicee ch.rg.. may ae adju,"d whenever:
1, a review ollne Inventory countlndlclles a cnange Irom Ihe laal eccounUng: or
2. a Specllled Locetlon, llllglble Machine Iype, ",r Service I. added, d.I"ed, or ohanU''''
Whenever u,age cnarge, .pply, we calculale Iha Inlllal contract year cnargl bl"d on a mlllually
agreed 10 u.age lllIma". Upon our requeal, yo.. will provide us wllh Ihe aclual meter reading
reaordlng Iha sClual usaga. The e.llmale IGr eaeh lub.equenl oontrlGl ya.. Will be b,..d on e
oomblnellon 0' the previous conlraCI year actual uaaga lor" monln. and a proleollon lor the lal'
month Ollha conlract year, At the end 01 each oonlrect year, we will Icljual thet year', lotal u...ge
enar;ea DI..d on aclue' u.age. Vou will be billed or credlled lor all eppllcabla aCIJualmenll.
8. Termination
Yau have commllled 10 continue Sarvlce. rar all Eligible Machin.. Identifl"d In Iha Initial invenlory for
Ihe enllre conlraCI parlcci. Mowever, you may termlnale lIarvloes lor an Eligible Machine, on nollce 10
UI, If you plrmlnently ramave It from praduellve u.. wllhln your Enterprl.e. Olharwl... If you chao..
tG termlnete S.rvlce, fo~ an I!llglble Macnlne andlh.aa ara not b,lng raplloed by aqulval,nl sarvlcel,
you may do eo Dy prOVld'nll U. one monlh'. written noUoa, alter Iho Servlal' hive bean oovertd under
thll Stallmenl of Work lor IIlel.1 one year. Ind paying an adJuIlmenl 'Ie .qullto I monlhe' chargea.
~'__s:l""" I...., ''''''''1
1999-146
AUG-18-'99 WED 07:49 ID:
TEL NO:
J1330. P10.
.fI.N 15.1 m ,t4' 32 FR IBM -: 0f'Il.U'lS
'372 '3Il6 l5443 TO '319093845215
P.5'11
~ f . .
1H9-'146
Altl' 11I0"lnl for IPpIlO"I. .dIUII,,",nll, you wUl rIO.IYI . o.ldlt lor an, nimalnlng propald porlod
".OOlatld wflh hrvloo. you !I.mlnall In accordanOI with thl prgylllonl 01 lhll Itltl,,",nt of Wo.k.
t. ~f8ot1on auaran..
II, 10' any rl.lon, you ora not oomplltely aatllned with a Slrvlc. WI prould. 10 you under thla
Slalomenl 01 Work, nollfy 1111" wrlllnll Wlt"ln on. monlh ollho tlml yOu flrat 11100l1li dllllll,lIod, W.
willlry 10 ,.aoluo thl prollllm 10 your IItlalaotlon. II WI orl Unabll to do 00, yoU will 'IOlh/l 0 orodlt
IquII to Ihl 'p,orltld Ohlral 10' the Slrvlol for thl pI.lod 01 tlmo you will dla..lla"ld.
10- servloeSulta.... 8erv104l Package
.. MAlNTINANCE MAVlCES
lI"ntMWt~ of 111M Machi",'
WI will proYide alllllel 101 Machlnls, o. desorlbld In our Agrllment, for Iholl ~lllblo 11M MlohlnOI
aplolllld In lha Sohldull,
z.__ /_I~
p... 4
1999-146
AUG-18-'99 WED 07:49 ID:
TEL NO: .-1!~;lQ..EJ 1
ILN lS ~m 14,34 !:~ IIll'I - J)I:lL.L.QS
<n~ 9IlIIi 5443 TO i191!1i3ll4521S P,(II6.o'l1
. . . .
1999-166
IBM Schedule for Servlc..
TIll. &e/l8ClU1e -.18I111 a IlaIlng oIlhe ElIglbI. MaCNntf al "'. $plellltIO LocIU_ Id8nU_ _lor whlch
WI wid provlde "It JanlIft. $eN_ .. ..alllled In the rel.rtnCIId Statement 01 WOr1c. T'- tecme ... In
acIdlYon 10 llloM OIlhe ""...DCIIllllalemenl of WOlIt end 11M Interl\8llOlltl CUSlOrner AgI'HlMnl (or UI)/
tclulvalent agreementllgnlld by bolh 01 us and Identlfled b.low!,
.
.~' N.AIM .nd _ID'III! Add,...
01' &AN BllflNAAOlNO
PO eox 110
!IN 8I!ANAR1)tNO, CA 924020710
A~nINo.;
SlatoNnl 01 Work No.:
IBM H~AIIlIl.nl NO.: Go1Q1AST
0\III0ll* No.: 01885488
Revlucl scn.ault {YUlNol: No
8c/letIul. i/Itol1ve Dell: 10121118119
~
lind Oete:
Total Charga:
10001/'llI9I
101ll01a004
127,052,40
Chervw and Payment Plan:
,a., ,oea.4O ConlnIOl ,1.11od preplY""nt
Agreed to:
TIll ~ need not ....lhl. tohecIul., IIftleullllher of lit requemall.
AlI,..d to:
riled elg"'tu.. 7
. f,,", V 4ffe":, Name (\YIl' or print): f!ri+R{0mfdj
Dale: 'B/l8/7'9
1Iy
Zl_11.ge NIl)
'a.. 1
i999-146
frUG~18-'99 WED 07:50 1D:
TEL NO:
Ju'l 15,li9i1.1ll.;33 I"R IIlM - llA..LAS
. '
>f72 _ 5443 TO 91 !lIll93S45215
. .
1999-146
Schedule for Service. (continued)
8n'Ararl_ 'total tor e:ha..... lI.r...I I!lv Cu.ta....r Nu.....r..
.
ClattwMr Me..
._"
CMnIM
ooooaooo
....m:Utu...._-_.........
..
.t~"'" ~
11330 P12
P.l!I7"l1
..... 2
1999-146 .
u. AUG-18-'99 WED 07:50 ID:
TEL NO:
AA 15 1999 111;33 FR ISM -; tA..LllS
9'7.2 !lGIC !l443 TO 919093ll4!5:l1!
~ I . .
1.__1"
. Schedule for Service. (continued)
;;; ~""'I::1:. IIdIl Illl =. ==- -
'IN :MIl V1Z GOI3IAllZP I , 1 ..,3,01
111M 35TD 101 COOO3eIU 1 I 1 A,I71M
11M 084' aa: ClO23CG4U 1 '0 1 1237.'1
11M 1862 <IOZ ~lel1 1 a I .1.41
I"" t40t 8lIO 0C00ill'X8M I B I :::tJB
."~t!lfAlIltullll~
I.Ul&tM...~ .rvtma:
ll) EaoyfMnI (~dall,,'1d "-I
AI 0n-8II. ........ e........ M.P, ..... to "'"'
(...lIdln, h91~1
I') On". ~.. hMH, Iol-~,.....Io &pOl
1-.dn9 billav-I
II 010.. fI.,eIr SIMuo, 1 .,.,-. :l4bra/day
0) On-lilt ......... s.M.., 1dayNoll. ~4hrolday
11 W1_ 01 11M Maohln..
2) "'_.f -..... Moohltl..
I) Warranty 8,",,00 UptIIdo
. c:twg" shown .r. lot ClIIrll' I'ert6d and include _IV. kilO) indlcllef' OlIO-Time eI\tI'f.
..~_;__ _I
11330 P13
P. \BIll
~ .
1999-146
__ AUG-18-'99 WED 07:51 ID:
TEL NO: 11330 P14
~ 1!l:L99!l.141J3'!'R 11lM,- MLLAS
912 906 !l443 TO 91~15 P.lll!Vll
, I . .
19911-146
Schedule for Services (continued)
~ ~ ..,-......... =- --
. CMrgtBlhoWl\ .,.10' Ch&riO p...aa ana 'N"I<1o _\y, No (0) In_. 0.....,"- ""_'
.,.,,--....--.
1999-146
AUG-18-'99 WED 07:51 ID:
TEL NO:
JI330_P15_
<
JLN 15:1~.1'~P33 -FR IBM - 1lI'l.L.AS
1999-'1411' -
!I'n ~ 5443 TO 919l!193El4S215
p, lliYll
Additional Information
~1111 l' AND c; MAlVC8UI1'e
IlI8I. IIdsI. IItII1 .....lItut..m..Q affHttV8 lI=,em ."..tIV. tel au
ZOO1-1 g-zZ 1
6000 2001-10.22 ,
3870 101 00003111. 2001-10-12 1
.e.e 002 OOZ3CG_ZI ZOO'.lO-11 1
"I' .oz llO<l1K1117 , ....'0.11 1
,all.l0-22 ,
2tU '''''''0.11 ,
Clft...... l!al G llIIIIa C,.... .HeaUw. VI Ifa1fa aD Vatu. m C6lftmiMW&
1999-146
'"""""<."~___ AUG-18-'99 WED J:!Z.:52 !D:
TEL NO:
___It;330.l'lL
.1LH UI '1999 J<":!3.I"R IIll1 - IlAl..LFlS
- ...
!in !iI!I6 !We TO 919093B4S:l1!
P.l1/U
.., . .
1,"",14&
AdcIltlonallntonnatlon - Gltner.1 Commenta
.
"-p 2
D~C 13 1999 12:20 FR IBM - DRLLRS
972 905 TO 919093845215
P.03/08
1999-146
----
----
- - ---
;: .:::..::f~ Customer Agreement
Supplement for IBM Operational Support Services - Support Line
Tt'lft terms of the IBM Customer Agreement (or 6tny equivalent agreemcflt signed by both of us) ana the applIcable Attachments
apply CO this transaction.
Name and address of Cuslomer:
City of San Bernardino
PO Box 710
SN Bernardino CA 92402-0710
IBM Customer Agreement number: HQ12291
Contract number:
Supplement number: 00191648
Enterprise number: 7886300
Customer number: 7885486
Supplement Effective Date: 12/13/99
Revised Supplement (YES or NO) Ill: NO
Customer's Billing Address:
Cily of San Bernardino
Water Dept
300 N D St
SN Bernardino CA 92418-0001
Customer Primary Technical Contact Name:
Pat Rogers
Customer Primary Technical Contact Phone number:
909-384-5593
Contract Period
Charge Period
Charges and Payment Plan
Start Date:12/15/99
End Date:l2/14/00
SIan Date:12/15/99
End Date 12/14/00
TOlal Charges: $1,928.88
Quarterly Billing
This Supplement need not be signed unless either of us request it.
A9f.ect 10:
International Business MachInes COl'pOr'ation
ay
AlI1t10rir.d.,,,,,iltur.
Name (type Or' pnnt);
Name (type Or' j)nnt):
Date:
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----
----
- - ---
" - -:iT!, Customer Agreement
Supplement for IBM Operational Support Services - Support Line
Service Option
Service Product Group Qly Charge.
Charge
Stal1
Charge
End
(Continued)
< ..~n..D..ign.t.d Machine..........:>
Proc Svc
Type Mod Feat Serial Gr"
Location Customer Number: 7885488
Selected Sys. Software Suppt.
AS400 Full Shift
Vol OiscINONE
05/400
$1 ,928.88
9406 520
10.37X6M C
Customer Total:
$1.928.88
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i';';,i"'fi. Customer Agreement
Attachment for IBM Operational Support Services - Support Line
These terms are in addition to those of the IBM Customer Agreement (or equivalent agreement in effect
between us) and specifically supplement its terms for Continuing Support or renewable Services. You
accept these terms by signing this Attachment or by using, or making any payment for, the Services
described below.
We provide IBM Operational Support Services - Support Line (called "Service") to remotely assist you
with the operation of supported programs within specific product groups running under selected
operating syslems for eligible hardware platforms.
In addition, you may order certain optional features which are enhancements to this Service and
described in this Attachment or associated documents. The terms of this Attachmenl also apply for each
of these optional features unless we specify otherwise.
We specify in a Supplement the details of your order (including Ihe product groups and operating system
groups to be supported for each machine, optional fealures you select, your contract period, and
charges).
This Service and features you may order in addition to this Service do not address the capability of your
systems to handle date data within and between the twentieth and twenty-first cenluries. You
acknowledge that it is your responsibility to assess your current systems and take appropriate action to
migrate to Year 2000 ready systems. Please refer to IBM Product Specifications or IBM's Internet venue
at ht1p://www.ibmcom/year2000 to determine whether IBM Products are Year 2000 ready.
Each of us agrees that the complete agreement belween us about this Service consists of 1) this
At1achment. 2) applicable Transac1ion Documents, and 3) the IBM Customer Agreement (or any
equivalent agreemenl in effect between us) identified below.
Agreed /0:
City of San Bernardino
Agreed /0;
International 8usiness Machines Corporation
.pV~. -
Name (type or print): fl/!'lcl. f?/c;Crs
Dale: /2/;3/11
By
AuthOrized signature
Name (type or print):
Date:
Enterprise number:
Agreemenl number:
Enlerprise address:
City of San Bernardino
Water Dept
300NDSt
SN Bernardino CA 92418-0001
IBM address;
After fllgn;ng. pfe83e return a copy of thi3 Attachment to the "IBM address" shown above.
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1. Definitions
1999-146
Authorized Callers means Named Callers you have identified to uS and. with 05/390 and VM/V5E/390
coverage, all your other callers requesting 05/390 and VM/V5E/390 support.
Customer Critical Problem means a problem for which you have no known work around resulting in
a crilical disruption in your business operations.
Full Shift means 24 hours a day. seven days a week. including national holidays.
Olf Shift means all hours outside of Prime Shift.
Prime Shift means 8 a.m. to 5 p.m. in the local time zone where you receive the Service. Monday
Ihrough Friday (excluding national holidays).
Supported Products means Ihose products contained wilhin designated product groups Ihat run
under identified operating systems for eligible hardware platforms. Supported Products are
identified in the Supported Producls List located at IBM's Internet address
httpJ/www.ibm.com/services/Pss/ww/sl/products. or as otherwise provided by IBM. The Supported
Products Ust will identify the products. product groups, operating system groups, and hardware
platforms that are eligible for this Service. The Supported Products Lisl will change periodically to
reftect Supported Product additions (for example, adding new products) or deletions (for example.
deleting products at their end of currency date).
2. Service Description
Our Responsibilities
We will provide you remole assistance (via telephone from our support center or via an electronic
search and questioning capability) for Ihe following requests related to Supported Products in your
specified producl groups and operating system groups:
1. basic, short duration installation, usage, and configuration questions;
2. code-related problem questions;-
3. queslions regarding IBM Supported Product publicalions;
4. diagnoslic information review to assisl in isolalion of a problem cause (for example, assIstance
inlerpreting traces and dumps for installation and code related problems): and
S. for known defects. available corrective service informalion and program fixes which you are
entitled to receive under the Program Services terms of our Agreement..
. Note For IBM S/390 Supported Products, this telephone assistance from our support center is
included in your license charge.
When you report a problem with covered non-IBM products on the Supported PrOducts List, we will
assist you to isolate the problem cause and provide you recovery information, if available. from the
vendor. We will provide correctiVe service information and program fixes. if available and we are
aulhorized to provide to you, for known defects If a new (unknown) defect is identified, we will report
it to the appropriate vendor and notify you of our acllons. At this point we will consider our suppo"
requirement fulfilled. Resolution of these problems is the responsibilily of the vendor.
Using the Service
Named Callers
You may designate two users ("Named Callers") per selecled operating system group and
cross-systems product software support category for which you select Prime Shift coverage. You
may designate six Named Callers per selected operating system group and cross-systems product
software support category for which you select Full Shift coverage. Each Named Caller is eligible to
submit Service requests for all products you have covered under this Attachment. You must notify
us of the identity of your Named Callers as well as one Primary Technical Contact (who may be one
of your Named Callers) to whom we may direct general technical information pertaining to your
Supported Products and who has the authority 10 change your designated Named Callers and
communicate those changes to us. For an additional charge. you may increase your number of
Named Callers
Other 05/390 and VMIVSE/390 Users
When you select Service for the OS/390 and VM/VSE/390 operating system groups and associated
product groups. you may aulhorize other users (in addition to Named Callers) who we do not require
you to individually identify 10 us. All OS/390 and VM/VSE/390 users who are nol Named Callers are
eligible \0 submit Service requests for produ"ts in the 05/390 and VMIV8E/390 operating system
groups and associated product groups only.
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Response Criteria
We will use commercially reasonable efforts to respond. by telephone. to Service calls from your
Authorized Callers within two hours during Prime Shift. Our initial response may result in resolution
of your reQuesl or it will form the basis for determining what additional actions may be required to
achieve technical resolution of your request. During Off Shift we will use commercially reasonable
efforts to respond to Service calls which your Aulhorized Callers specify to be Customer Critical
Problems within two hours and all olher Service calls within four hours.
Electronic Support
Your Authorized callers will also be able to electronically submil Service requests for Supported
Products, provided you meet the prerequisites we specify for electronic acceSS. We will use
commercially reasonable efforts to respond to each electronic Service reQuesl from your Aulhorized
Callers within two hours of receipt during Prime Shift. For electronic Service requests received
during Off Shift. we will use commercially reasonable efforts to respond within two hours Of the start
of Prime Shin on the next business day. IBM is nol responsible for delays in response delivery
caused by systems and network problems.
Hourly Support tor Out-otoScope Service Requests
If you select Full Shin coverage, all Service calls from your Authorized Callers during Prime Shift and
Off Shift are induded in your standard billing. If you select only Prime Shift coverage, all Service
calls from any of your personnel during Off Shift will result in an additional charge to you on an hourly
basis. In addition, Service requests from your personnel seeking assislance for Supported Producls
which are outside your covered product groups will also result in an addilional charge to you on an
hourly basis.
A minimum charge of 30 minutes will be applied to each request for Service that is beyond the scope
of your annual coverage. Additional time required to prepare and answer the request will be
charged in 6 minute segments. We will charge you for the time we spend 1) exchanging information
with your personnel, 2) analyzing information they provide 10 us. and 3) preparing recommendations
to resolve a problem. The hourly ri'te will be that which is current when used. You will be separalely
invoiced for these charges.
This hourly support will be available to you as long as you continue annual Service for at least one
Supported Product group. You may choose to dedine this out-of-scope Service coverage by notifying
us in wriling within IS days from the start of your contract period. If you decline or terminate this
coverage. whenever your callers requesl support which IS beyond Ihe scope of your covered Service.
we Will advise Ihem that we cannot provide such support until you sign the necessary IBM
contraclual documents accepting Ihe terms of such support.
Your Additional Responsibilities
You agree to:
I. pay any communications charges assm::iated with accessing this Service unless we specify
otherwise:
2. ensure you are properly licensed to all Programs for which you request assistance;
3. retrieve and review a current Supported Products List on a monthly basis to verify whether there
have been any additions or deletions of products within your cOIle red product groups;
4. ensure that any access codes we provide to you are used only by your current Aulhorized
Callers:
S. provide us with all relevant and available diagnostic information (including product or syslem
information) pertaining to problems you request assistance with;
6. provide us with appropriate remote access to your system to assist you in isolating the problem
cause. You will remain responsible for adequately protecting your system and all dala
contained therein whenever we remolely access it with your permission;
7. use the information obtained under this Service only for the support of the information
processing requiremenls within your Enterprise You may not resell the Service or use it to
provide support to third parties: and
8. provide us with written notice of changes to your machine inventory within one month after the
change occurs. Such changes may cause a revision to your charges for the Service.
(Note: This responsibility does not apply for Total Systems Software Support.)
Total Systems Software Support
If you select Total Systems Software Support you will receive Service coverage, as described above.
for all Supported Products that are part of your business systems environment. You agree to provide
us an initial inventory of your Supported Products, including Ihe machines on which Ihey are
installed, and inform us of inventory changes (additions/removals) prior to your yearly renewal date.
At renewal. the next year's charges will be determined based on your then current machine and
Supported Product install base.
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3. General
Unless we specify otherwise, we do not give credits or refunds for your changes to or nOn-use of
prepaid Services or features.
4. Charges and Payment
Your charges are calculated taking into account your selections of Supported Products (for Total
Syslems Software Support. this will be your machine and Supported Producl install base at the start
of each contract year) and optional features. Charges for your coverage included at inilial contract
penod start will not increase during the first year of your coverage Thereafter, we may revise
recurring charges in accordance with the terms of our Agreement. All coverage added during the
contract period will be added at the charge in effect when added.
5. Renewal, Termination, and Withdrawal
Services and all selected features will aulomatically renew for same length conlract periods al the
terms and pricing that are then in effect. Either of us can seleel not to renew by providing written
notification (at least one month prior to the end of the current conlract period) to Ihe other of their
deciSIon not to renew.
You may terminate a Service or optional feature on one month's written notice to us after it has been
covered under this Attachment for at least One year However, you may not terminate an operating
system group if you have elected to continue support for a product group for which it is a
prerequisile. Also, you may not lerminate Support Line if you have elected 10 continue feature
support.
We may terminate or wilhdraw a Service Or oplional feature on three months' written notice to you.
We may withdraw support for products on the Supported Products List at any time without written
notice to you.
If we withdraw or either of us lerminale a Service or optional feature as provided in this Attachment,
and il is a Service or feature for which you have prepaid and we have not yet fully provided to you,
you may request a prorated credit. This will apply if IBM withdraws support for an entire product
group but not if we simply withdraw support for individual producls.
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