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Home My WebLink About1999-145 ~ r 1 2 3 4 5 6 7 8 9 10 11 - RESOLUTION NO. 1999-145 RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING A FISCAL YEAR 99/00 SOFTWARE MAINTENANCE AGREEMENT FOR THE POLICEIFIRE COMPUTER-AIDED-DISPATCH SYSTEM (CAD), THE POLICEIFIRE RECORDS MANAGEMENT SYSTEM (RMS) AND THE POLICE JAIL MANAGEMENT SYSTEM. BE IT RESOLVED BY THE MAYOR AND COMMON COUNCIL OF THE CITY OF SAN BERNARDINO AS FOLLOWS: SECTION 1: The Mayor is hereby authorized and directed to execute on behalf of the City an agreement by and between the City of San Bernardino and Tiburon for a fiscal year 99/00 software maintenance agreement for PolicelFire CAD and RMS Systems and the Police Jail Management System not to exceed 12 $81,006.00. 13 14 SECTION 2: The authorization to execute the above referenced agreement 15 order is rescinded ifit is not issued within sixty (60) days of the passage ofthis 16 resolution. 17 18 19 I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor and Common Council of the City of San Bernardino at a jOin~ EC~ll ar meeting day of June, 1999, by the following vote, . "1999-145 1 RESOLUTION OF THE CITY OF SAN BERNARDINO AUTHORIZING A 2 FISCAL YEAR 99/00 SOFTWARE MAINTENANCE AGREEMENT FOR THE 3 POLICEIFIRE COMPUTER-AIDED-DISPATCH SYSTEM (CAD), THE POLICEIFIRE RECORDS MANAGEMENT SYSTEM (RMS) AND THE POLICE 4 JAIL MANAGEMENT SYSTEM. 5 6 7 Council Members 8 ESTRADA 9 LIEN 10 11 McGINNIS 12 SCHNETZ 13 DEVLIN 14 ANDERSON 15 MILLER 16 17 18 19 Aves Navs Abstain Absent L-- x x x x x x Q<~ h. t~ RaChel G. Clark, Citv Clerk 20 The foregoing resolution is hereby approved this 2'1A day of June ,1999. 21 22 23 24 Approved as to form and legal content: 25 James . Penman, City Attorney 26 BY: 1- K 27 28 ~',l)99-1!l5 EXHIBIT A SOFTWARE SUPPORT AND MAINTENANCE FEE CLIENT City of San Bernardino 300 North "0" Street San Bernardino, CA 92418 CONTACT - Mike Eckley CLIENT #U130-99 . Support and Maintenance provided to the CLIENT listed above shall be pursuant to the terms and conditions of the TIBURON Agreement for Extended Service. This Exhibit A shall become part of said Agreement upon signature and shall be effective from the pro-rated pricing dates listed in Exhibit A, with a two year billing outiook for the years 2001 and 2002. This Agreement applies only to application software and software modules listed below, and will be billed in advance annually, unless otherwise set forth in Exhibit B, which is attached hereto and incorporated by reference. Upon future renewals, there may be an additional charge to CLIENTs requiring semi-annual or quarterly invoices. Additional items from Exhibit B (Optional, to be filled in by CLIENT) Software Model Months CPU Make Model Serial # RMS Police 24x7 10 Support RMS Fire 24x7 3 Support CAD Support, Interfaces, Mapping Police CMS 24/7 Police RMS Normal Business Hours Fire RMS Normal Business Hours 24x7 Support Police RMS 24x7 Support Fire RMS CAD Support, Interfaces, Mapping Police CMS 24/7 Police RMS Normai Business Hours Fire RMS Normal Business Hours 24x7 Support Police RMS 24x7 Support Fire RMS Software Model Months CAD-24x7 9.5 Support,lnterfaces Mapping CMS-24x7 8 Support RMS Police 10 RMS Fire 3 Period 7-1-2000 to 6-30-2001 7-1-2000 to 6-30-2001 7-1-2000 to 6-30-2001 7-1-2000 to 6-30-2001 7-1-2000 to 6-30-2001 7-1-2000 to 6-30-2001 Total Maintenance Cost 2000-2001 Costs $42,105 $28,220 $25,200 $22,628 $7000 $7000 $132,153 Period 7 -1-2001 to 6-30-2002 7 -1-2001 to 6-30-2002 7-1-2001 to 6-30-2002 7-1-2001 to 6-30-2002 7-1-2001 to 6-30-2002 7-1-2001 to 6-30-2002 Total Maintenance Cost 2001-2002 Costs $44,210 $29,631 $26,460 $23,760 $7500 $7500 $139,061 CPU Make Model Serial # User License Total: User License Pro Rated 1999 to 2000 Grand Total $81,006 Total Fees $31,638 $16,400 $20,000 $5,385 $73,423 Total Fees $5,833 $1,750 1999-l'I5 Title Date mt1~ cvh'/.h9 Vice President, Client Services April 14, 1999 Date 2 ~. 1999-145 EXHIBIT B SCHEDULE OF SERVICES AND CHARGES BASIC SERVICES $81,006 per pro-rated 1999-2000 year TIBURON will provide basic services as defined in the Statement of Work contained in Section 2 of the Extended Service Agreement for the software systems as defined in Exhibit A. Support for Computer Aided Dispatch, Message Switch and Corrections Management Systems is 24 hours per day, 7 days per week. Support for other products is from 6:00 a.m. to 5:30 p.m. Pacific Time, excluding weekends and normal TIBURON holidays, unless the "24/7" Service Option is selected. In all cases, call-out charges will apply as described below. "24/7" SERVICE OPTION (Included/) $7,000 per year (initial) Products not normally covered by 24-hour support may optionally be supported with 24-hour coverage (including TIBURON holidays). Applicable call-out charges continue to apply. If this option is not in force, technical support requests outside of covered hours are charged at technical service rates as defined below. SOFTWARE UPGRADE OPTION (Included/)$7,000 per year (initial) New software releases are provided for CLIENT's version of the RISC CAD or the SS/2000 and Relational Data System programs. Installation support may be selected at normal technical service rates as listed below. PREPAID TECHNiCAL SUPPORT RESOURCE POOL $ (amount) (initial) A dollar amount is allocated to a Technical Support Resource Pool. The charges for Technical Support will always be calculated at the TIBURON facility rate and will be subtracted from this dollar amount as incurred. Any unused portion of this account is carried over to the next contract year. GOLD CARD SERVICE OPTION Quote available on request A total support program is tailored for CLIENT and includes a schedule of on-site visits by TIBURON personnel for data base management, working with end users to identify and resolve problems and to apply agreed upon software changes, installation of new software products obtained through this Agreement, and a comprehensive training program. (If selected by CLIENT the terms of this option are defined in the Gold Card Service Schedule will be attached as Exhibit C and incorporated herein by reference.) OPERATiONS REVIEW Included Tiburon personnel will visit the client site periodically and meet with management, operations and other user personnel to conduct an operations review of the systems and an analysis of the CLIENT's automation requirements. A report will be produced to include observations and recommendations in regards to the use of the system. Working with the CLIENT, this review will be further documented in the form of a multi-year automation plan for the CLIENT, There will be no charge for this service if total annual maintenance exceeds $20,000. 3 ~. 1999-145 TIBURON USER GROUP MEMBERSHIP Included Two voting memberships in the Tiburon User Group are included in Basic Services. Up to three additional voting memberships may be purchased for $175 each. TECHNICAL SERVICE RATES Technical Services Rates shall be deducted from the Prepaid Technical Support Resource Pool, or if that option is not available, they shall be invoiced to CLIENT as incurred. 1. Technical Service Rates Technical support shall be charged at the following rates: At TIBURON Facilities: $125 per staff hour At CLIENT Site: $150 per staff hour A minimum of four (4) hours per occurrence will be charged for work conducted at TIBURON facilities and a minimum of eight (8) hours at CLIENT site for Technical Services not covered under Basic Services or "24/1" Service Option as described previously. 2. Materials. Travel and Per Diem Expenses When applicable, all special materials, plus travel and per diem expenses shall be charged to CLIENT atcos!. 3. Call-Out Charqes For systems not covered under 24/7 support, after normal business hours, call-outs will be billed at $250 per call. After the first hour, the rate if $200 per hour with a two-hour minimum. If CLIENT'S systems are covered under the 24/7 support, the off-hour call-out fee is only $50. 4. Remote Access All charges in this Agreement are predicated on CLIENT providing the required hardware, software, and operating environment for dial-in service. If CLIENT does not provide this support for dial-in service, the following additional charge will apply: $500 per month per system supported In addition, travel and per diem expenses for on-site support required due to lack of remote access will be charged as defined in Item 1, page 3, Exhibit B. PAYMENT PROVISIONS Payments due under this Agreement shall be made based on invoices submitted in advance on an annual basis for Basic Services and Options or as incurred for miscellaneous expenses. Charges provided for under this Agreement may be altered by TIBURON annually on the anniversary date of the Agreement by giving a 90-day advance written notice of such changes. 4 '1999~r45 .. The amount of any tax, license, or permit fees, but not including taxes on income that may be imposed or levied upon this Agreement, the transaction, or the materials or services delivered hereto, shall be added to each invoice and paid by CLIENT in addition to the amounts shown above. CLIENT shall pay each invoice within 45 days of receipt thereof. IN WITNESS WHEREOF the parties have executed this Agree ent by their duly authorized representatives. Au Date mar t?ft- hII' h9 , . Vice President, Client Services Title Title April 14, 1999 Date 5 '.1999.:.i45 Tiburoll 'lie. , " April 14, 1999 Mr. Mike Eckley City of San Bernardino 300 North "0" Street San Bernardino, CA 92418 RE: Client #U130-99 Dear Mr. Eckley: Enclosed are two originals of the negotiated Agreements for Extended Service for maintenance. This contract is pro-rated with an expiration of June 30, 2000. An additional two-year pricing outlook has been listed in Exhibit A with a 12-month contract period of July 1" to June 30th Please note for future annual renewals of this maintenance contract, we will only forward Exhibits A and B which will reflect that current year's rates. In following this procedure, we hope to streamline the renewal process making it easier for your Department to obtain approval each year. Please return one complete original to the undersigned at Tiburon's San Francisco office, 40 Gold Street, 20d Floor, San Francisco, California, 94133. We look forward to a continuing relationship with you and the County. As always, should you have any further questions, please do not hesitate to call. Sincerely, Cori Nelson Finance and Contract Administrator Client Services Division eN/lbs attachments cc: Darcy Hislop John Hodel ~ 40 Gold Street, 2nd Floor San Francisco, California 94133 415/956-3800 Fax: 415/956-0200