HomeMy WebLinkAbout2000-173
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RESOLUTION NO, 2000-173
RESOLUTION OF THE CITY OF SAN BERNARDINO APPROVING THE
RENEWAL OF THE SECOND YEAR OF A THREE-YEAR MAINTENANCE CONTRACT
FOR MAINTENANCE SERVICES ON THE COMPUTER-AIDED-DISPATCH SYSTEM
(CAD), RECORDS MANAGEMENT SYSTEM (RMS) AND MOBILE DATA SOFTWARE
USED BY THE POLICE AND FIRE DEPARTMENTS FROM TIBURON, INC., OF
FREMONT, CALIFORNIA.
BE IT RESOLVED:
SECTION 1. That Tiburon is a sole source for software maintenance of the City's
Public Safety Computer-Aided-Dispatch System (CAD), Records Management System (RMS)
and Mobile Data System.
SECTION 2, That the Mayor and Common Council authorize the Purchasing
Manager to issue a purchase order for $ 142,39S.00 to Tiburon, Incorporated for these
maintenance services.
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2000-173
RESOLUTION OF THE CITY OF SAN BERNARDINO APPROVING THE RENEWAL OF
THE SECOND YEAR OF A THREE-YEAR MAINTENANCE CONTRACT FOR
MAINTENANCE SERVICES ON THE COMPUTER-AIDED-DISPATCH SYSTEM (CAD),
RECORDS MANAGEMENT SYSTEM (RMS) AND MOBILE DATA SOFTWARE USED
BY THE POLICE AND FIRE DEPARTMENTS FROM TIBURON, INC., OF FREMONT,
CALIFORNIA,
I HEREBY CERTIFY that the foregoing resolution was duly adopted by the Mayor and
Common Council of the City of San Bernardino at aIoint Regular meeting thereof, held on
the 19tHay of June , 2000, by the following vote, to wit:
Council Members
Abstain
Absent
Aves
Navs
ESTRADA
x
LIEN
x
McGINNIS
x
SCHNETZ
x
SUAREZ
x
ANDERSON
x
McCAMMACK
x
~h.~
Rac I G. Clark, CIty Clerk
The foregoing resolution is hereby approved this
2::; day of (,1[, 'Lt.. 2000.
./ ~
~~~
Esther Estrada
Mayor Pro Tern
Approved as to form and legal content:
James F, Penman, City Attorney
~~
By:' ":J If&z/VW'~
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COST
Annual
$125 per hour
$150 per hour
$250 per call
(included)
$7,000
(inital)
$-
(amount) (inital)
$variable _
(inital)
2000-173
EXTENDED SUPPORT PROGRAM COST TABLE
City of San Bernardino
July 1, 2000 to June 30, 2001
July 1, 2001 to June 30, 2002
EXTENDED SUPPORT PROGRAM AND OPTIONS
Basic Extended Support Program Includes:
CAD and CMS 24 x7 Support
Software Maintenance Software Backup at Tiburon Office
Call-up Consulting Operations Review
Dial-in Support Tiburon User Group Membership
Monthly Status Reports
Technical Service Rate at Tiburon facilities
A minimum of four hours will be charged for work conducted at Tiburon facilities,
Technical Service Rate at Client site
A minimum of eight hours will be charged for work conducted at the Client's site.
Travel and per diem expenses are additional and charged at cost
Off-Hour Call-Out Charge
For systems not covered under 24/7 support, after normal business hours call-outs
will be billed at $250 per call. After the first hour, the rate is $250 per hour with a 2-
hour minimum,
Software Upgrades
CAD and Tiburon Support Software (SS/2000) and Relational Data System (RDS)
modules are identified by version and release, New releases of SS/2000 and RDS
facilities for your version of the system will be provided upon request at no additional
cost Assistance in installation is available as per the technical service rates noted
above.
"24n" Service Option (optional-per system, per year)
Support hours for Police and Fire RMS are ex1ended to 24-hour, 7-day support,
including Tiburon holidays.
Prepaid Technical Support Resource Pool (optional)
Technical services may be prepaid at a guaranteed rate. Funds in this pool may be
used for training, programming, application upgrades or emergency services. The
hourly rate charged to the Pool is at the Tiburon facility rate regardless of whether the
work is performed in our office or on-site. Any unexpended funds may be carried
over from one contract year to the next
Gold Card Service (optional)
The Gold Card service is Tiburon's total support package. Tiburon personnel come
to your site to install enhancements, conduct data base archiving, tune your
database, fix problems, and keep your system running in top shape, This service
includes a comprehensive on-site training component It also includes one-on-one
time with end users, and we will apply agreed upon suggested software changes on-
the-spot Under the Gold Card, we can become your data processing experts or we
can reinforce your data processing staff with our expertise.
1012
2000-173
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2000 - 2001 PRICING
PERIOD
COST
$ 42,105
$ 28,220
$ 25,200
$ 22.628
$118,153
$ 7,000
$ 7.000
$ 132,153
. CAD - Support
Interfaces, Mapping (24x7)
Police CMS - (24 x7)
Police RMS Normal Business Hours
Fire RMS Normal Business Hours
7/1/00 - 6/30101
7/1100 - 6/30101
7/1100 - 6/30/01
7/1100 - 6/30101
TOTAL
24 x 7 Support Police RMS
24 x 7 Support Fire RMS
7/1100 - 6/30101
7/1100 - 6/30101
Grand Total for 2000-2001
(Including 24x7 Coverage)
2001-2002 PRICING PERIOD COST
CAD - Support 7/1/01 - 6/30102 $ 44,210
Interfaces, Mapping (24x7)
Police CMS - (24 x7) 7/1/01 - 6/30102 $ 29,631
Police RMS Normal Business Hours 7/1/01 - 6/30102 $ 26,460
Fire RMS Normal Business Hours 7/1/01 - 6/30102 $ 23. 760
TOTAL $124,061
24 x 7 Support Police RMS 7/1/01 - 6/30102 $ 7,500
24 x 7 Support Fire RMS 7/1/01 - 6/30102 $ 7.500
Grand Total for 2001-2002 $ 139,061
Including 24x7 Coverage
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2000-173
EXHIBIT A
SOFTWARE SUPPORT AND MAINTENANCE FEE
CLIENT
City of San Bernardino
300 North "D" Street
San Bernardino, CA 92418
CONTACT - Mike Eckley
CLIENT #U130-99
Support and Maintenance provided to the CLIENT listed above shall be pursuant to the terms and conditions of
the TIBURON Agreement for Extended Service.
This Exhibit A shall become part of said Agreement upon signature and shall be effective from the pro-rated
pricing dates listed in Exhibit A, with a two year billing outlook for the years 2001 and 2002. This Agreement
applies only to application software and software modules listed below, and will be billed in advance annually,
unless otherwise set forth in Exhibit B, which is attached hereto and incorporated by reference. Upon future
renewals, there may be an additional charge to CLIENTs requiring semi-annual or quarterly invoices.
Additional items from Exhibit B (Optional, to be filled in by CLIENT)
Software Model Months CPU Make Model Serial #
RMS Police 24x7 10
Support
RMS Fire 24x7 3
Support
CAD Support, Interfaces, Mapping
Police CMS 24/7
Police RMS Normal Business Hours
Fire RMS Normal Business Hours
24x7 Support Police RMS
24x7 Support Fire RMS
CAD Support, Interfaces, Mapping
Police CMS 24/7
Police RMS Normal Business Hours
Fire RMS Normal Business Hours
24x7 Support Police RMS
24x7 Support Fire RMS
Software Modei Months
CAD-24x7 9.5
Support, Interfaces
Mapping
CMS-24x7 8
Support
RMS Police 10
RMS Fire 3
Period
7-1-2000 to 6-30-2001
7-1-2000 to 6-30-2001
7-1-2000 to 6-30-2001
7-1-2000 to 6-30-2001
7 -1-2000 to 6-30-2001
7-1-2000 to 6-30-2001
Total Maintenance Cost 2000-2001
Period
7-1-2001 to 6-30-2002
7-1-2001 to 6-30-2002
7-1-2001 to 6-30-2002
7-1-2001 to 6-30-2002
7-1-2001 to 6-30-2002
7-1-2001 to 6-30-2002
Total Maintenance Cost 2001-2002
CPU Make
Model
Serial #
Costs
$42,105
$28,220
$25,200
$22,628
$7000
$7000
$132,153
Costs
$44,210
$29,631
$26,460
$23,760
$7500
$7500
$139,061
User License
Total:
User License
Total Fees
$31,638
$16,400
$20,000
$5,385
$73,423
Total Fees
$5,833
$1,750
Pro Rated 1999 to 2000 Grand Total $81,006
2000-173
IN WITNESS WHEREOF the parties have executed this Agreement by their duly authorized representatives,
Darcy Hisiop
Vice President, Client Services
Titl
Date
JCl""-- 3CJ/l'O()
April 14, 1999
Date
2
2000-173
EXHIBIT B
SCHEDULE OF SERVICES AND CHARGES
BASIC SERVICES
$81,006 per pro-rated 1999-2000 year
TIBURON will provide basic services as defined in the Statement of Work contained in Section 2 of the
Extended Service Agreement for the software systems as defined in Exhibit A.
Support for Computer Aided Dispatch, Message Switch and Corrections Management Systems is 24 hours
per day, 7 days per week. Support for other products is from 6:00 a,m, to 5:30 p.m, Pacific Time, excluding
weekends and normal TIBURON holidays, unless the "24/7" Service Option is selected. In all cases, call-out
charges wili apply as described below.
"24/7" SERVICE OPTION
(Included/) $7,000 per year
(initial)
Products not normally covered by 24-hour support may optionally be supported with 24-hour coverage
(including TIBURON holidays). Applicable call-out charges continue to apply. if this option is not in force,
technical support requests outside of covered hours are charged at technical service rates as defined below.
SOFTWARE UPGRADE OPTION
(Included/)$7,000 per year
(initial)
New software releases are provided for CLIENT's version of the RISC CAD or the SS/2000 and Relational
Data System programs. Installation support may be selected at normal technical service rates as listed below,
PREPAID TECHNICAL SUPPORT RESOURCE POOL
$
(initial)
(amount)
A dollar amount is allocated to a Technical Support Resource Pool. The charges for Technical Support will
always be calculated at the TIBURON facility rate and will be subtracted from this dollar amount as incurred.
Any unused portion of this account is carried over to the next contract year.
GOLD CARD SERVICE OPTION
Quote available on request
A total support program is tailored for CLIENT and includes a schedule of on-site visits by TIBURON
personnel for data base management, working with end users to identify and resolve problems and to apply
agreed upon software changes, installation of new software products obtained through this Agreement, and a
comprehensive training program. (If selected by CLIENT the terms of this option are defined in the Gold Card
Service Schedule will be attached as Exhibit C and incorporated herein by reference.)
OPERATIONS REVIEW
Included
Tiburon personnel will visit the client site periodically and meet with management, operations and other user
personnel to conduct an operations review of the systems and an analysis of the CLIENT's automation
requirements. A report will be produced to include observations and recommendations in regards to the use
of the system. Working with the CLIENT, this review will be further documented in the form of a multi-year
automation plan for the CLIENT. There will be no charge for this service if total annual maintenance exceeds
$20,000.
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2000-173
TIBURON USER GROUP MEMBERSHIP
Included
Two voting memberships in the Tiburon User Group are included in Basic Services, Up to three additional
voting memberships may be purchased for $175 each.
TECHNICAL SERVICE RATES
Technical Services Rates shall be deducted from the Prepaid Technical Support Resource Pool, or if that
option is not available, they shall be invoiced to CLIENT as incurred.
1. Technical Service Rates
Technical support shall be charged at the following rates:
At TIBURON Facilities:
$125 per staff hour
At CLIENT Site:
$150 per staff hour
A minimum of four (4) hours per occurrence will be charged for work conducted at TIBURON facilities
and a minimum of eight (8) hours at CLIENT site for Technical Services not covered under Basic
Services or "24/7" Service Option as described previously.
2. Materials. Travel and Per Diem Expenses
When applicable, all special materials, plus travel and per diem expenses shall be charged to CLIENT
atcos!.
3. Call-Out Charaes
For systems not covered under 24/7 support, after normal business hours, call-outs will be billed at
$250 per call. After the first hour, the rate if $200 per hour with a two-hour minimum, If CLIENT'S
systems are covered under the 24/7 support, the off-hour call-out fee is only $50,
4. Remote Access
All charges in this Agreement are predicated on CLIENT providing the required hardware, software,
and operating environment for dial-in service. If CLIENT does not provide this support for dial-in
service, the following additional charge will apply:
$500 per month per system supported
In addition, travel and per diem expenses for on-site support required due to lack of remote access
will be charged as defined in Item 1, page 3, Exhibit B.
PAYMENT PROVISIONS
Payments due under this Agreement shall be made based on invoices submitted in advance on an annual
basis for Basic Services and Options or as incurred for miscellaneous expenses.
Charges provided for under this Agreement may be altered by TIBURON annually on the anniversary date of
the Agreement by giving a 90-day advance written notice of such changes.
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2000-173
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The amount of any tax, license, or permit fees, but not including taxes on income that may be imposed or
levied upon this Agreement, the transaction, or the materials or services delivered hereto, shall be added to
each invoice and paid by CLIENT in addition to the amounts shown above.
CLIENT shall pay each invoice within 45 days of receipt thereof.
IN WITNESS WHEREOF the parties have executed this Agreement by their duly authorized representatives.
CLIENT
,0."'1-1 U~I\e.::,
Darcy Hislop
Name
Title
m~,()L
J'-\~ 2,CJ ,2000
April 14, 1999
Date
Vice President, Client Services
Titie
Date
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